kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

error creating PDF report
Dears, I have this issue with PRTG when I try to create a report it only show the table data with out loading the graph image. also it dose not generate the PDF file as in the Todo Tickets that there was an error."error loading http:...
Tue, 10 Jun, 2025 at 3:59 PM
How can PRTG get an device name automatically ?
I found that the device name has been entered automatically when I added an device with auto-discovery. How can PRTG get the name automatically? Which protocol does it use when searching for the device? Article Comments Hey...
Tue, 10 Jun, 2025 at 3:59 PM
Dark Mode Treemap black font
Hi, I changed my Map with a Treemap to Dark mode. I think there are some adjustments to make. First why the color of the font changes from white to black in the dark mode on the yellow, green or red background of the sensor? Second there...
Tue, 10 Jun, 2025 at 3:59 PM
Managing Systems with Dynamic IPs
Good Afternoon - I'm trying out PRTG on my home lab and have a quick question. I performed an initial scan, grouped systems, and entered custom credentials for each (not on domain.) Unfortunately, I've gotten many errors recent...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG Recovery Stuck in Preload Graph
Dear all, I run into a problem when trying to reconvery a valid PRTG Configuration.dat. The process starts normally but stuck at 11:31:28 - 60% - Preload Graph Cache 178/994. It is just running for 24 hours with no progress. Could you...
Tue, 10 Jun, 2025 at 3:59 PM
[DENIED] New default DOWNTIMESINCE column for "Sensor Down view"
Dear PRTG Support, User Story We are receiving many alerts on daily basis and these can be handled. The issues comes into the picture if we are receiving 100-300 alarms and quick action required. Currently the "Sensor Down page&quo...
Tue, 10 Jun, 2025 at 3:59 PM
Is PRTG have sensors for monitoring Docker & kubernetes
Hi! PRTG Admin, Is PRTG have sensors for monitoring Docker & kubernetes My company have plan to migrate app/web from VMware to Docker/kubernetes. Thank you. Eric Article Comments Hello, Please allow me to refer to the...
Tue, 10 Jun, 2025 at 3:59 PM
PTF.ExternalIP/Last Message to value
Hello, I launched the sensor. How to display an external ip address in a graph or history table [value]? I need a history of changing the external ip address. The value field gives random values :( Thanks! Article Comments Hi,...
Tue, 10 Jun, 2025 at 3:59 PM
Remote Probe & Failover Cluster
Would a Failover Cluster/Node also work as a new Remote Probe? Article Comments Hello there, Thank you for the post. Can you please describe your inquiry a bit more in detail? Do you want to replace your Failover with a Remo...
Tue, 10 Jun, 2025 at 3:59 PM
Manually triggering a notification
Hi, I'm looking for a way to manually trigger a notification to a particular mail address. Background: A certain address will automatically create a ticket in our ticket system. The goal ist to avoid additional work in creating ticke...
Tue, 10 Jun, 2025 at 3:59 PM
VPN Status Monitoring
We have several FortiGate firewalls on our remote sites, which have a primary and backup VPN link to our DC firewall. Ordinary status of the remote VPNs are the primary WAN interface VPN is up and the secondary WAN interface VPN is down. ...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] WRT PRTG Reporting
User Story I would like to see Administrator be able to stop a report without stopping the PRTG Core server. Details of User Story I would like be able to stop a report that might be hanging, or because it is impacting the PRTG perfor...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] Add a new devices already on the PRTG Server
User Story As a PRTG User, or administrator, when I add a new device in PRTG I want to see an immediate indication that the host is a duplicate. Details of User Story Enter the details of your request here. Make sure it's as detai...
Tue, 10 Jun, 2025 at 3:59 PM
Difference in netflow sensor TopTalkex s top connections
Dear, I understand that the top connections are the ones that are consuming the most traffic, but in the top talkes I see the same information practically, what would be the difference from one to the other? Article Comments Hel...
Tue, 10 Jun, 2025 at 3:59 PM
Can we execute SSH script from another location than the default?
Hello, One of my server is a third party managed linux server. For this reason I do not have access, nor can I create a /var/prtg/scripts folder on that machine. Is there a way I can use the SSH script sensor from another location (like...
Tue, 10 Jun, 2025 at 3:59 PM
HTTP XML/REST Value for Sensor Status
Hi PRTG Support, I would like to ask regarding HTTP XML/REST Value, i was able to get the total number of device in a group using the API below https://PRTGServer:port/api/table.xml?content=sensortree&ID=2021&login=XXXX&pas...
Tue, 10 Jun, 2025 at 3:59 PM
Integrate prtg with google earth
Dear, good morning is there a possibility to integrate prtg with Google Earth? Another question how can I pull a line between 2 devices on the geographical map as I can't edit it Article Comments Hello, These articles ma...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] Sensors must have some indicator that they are part of a report
User Story As a PRTG User/administrator, I want to have the ability to either find the devices linked to a report , or have some form of indicator that a sensor is related to a report. On many of our devices we hundreds of sensors, and w...
Tue, 10 Jun, 2025 at 3:59 PM
Open Device's software from PRTG
HI We have devices that do not support gaining access via a browser. These devices come with their own client software. If there a way in PRTG to right click on a device and launch this software. I've checked in Device Tools and c...
Tue, 10 Jun, 2025 at 3:59 PM
SSH script for asterisk
Hi, i need to check that asterisk trunk is active. I need to make 30 sensors with different trunk names. I ended up with such ssh script: #!/bin/bash var1=$1 if [ "$var1" == OK ] then echo "0:200:running" else echo "...
Tue, 10 Jun, 2025 at 3:59 PM
Some sensors not showing up using Gauges Small map property
Hello, I am trying to build a map that monitors switch up/down state using the Device Tree Small map property. When I drag certain groups of devices onto the map, all of the ping sensors for the devices in question are shown. But other gr...
Tue, 10 Jun, 2025 at 3:59 PM
SNMP Sensor - Custom Lookup
Hi, I currently have SNMP monitoring the Windows Update Service in XenApp 6.5. For the obvious reasons, Windows Update should not be running. However, from time-to-time, System Center Endpoint Protection will activate the service when it ...
Tue, 10 Jun, 2025 at 3:59 PM
HyperV VM. The VM Could not be found
I have multiple VMs running on a host, and all but 2 machines (Both DCs) are reporting as okay. However, these 2 machines are being reported as an error stating that the machine could not be found and are they powered off. They are not p...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG SNMP Table sensor
Hi, I have tried to use the SNMP Table sensor on 2 different devices with no luck. I have checked the devices that I use for the right table OID in the Paessler MIB importer and everything seems to be ok. i have walked through all the s...
Tue, 10 Jun, 2025 at 3:59 PM
Delete old data
Hello friends, How can I delete PRTG older data history? I'm already change the "History sensor data" to 30 days. But the space won't increase. Do I have to delete data manually? Thank you! Article Comment...
Tue, 10 Jun, 2025 at 3:59 PM
Can I add custom channels via IP+ Ports?
Hi experts, I would like to add my own channels (IP+Ports) to an existing sensor. Is this possible? Here are the custom channels I added, but none of them worked, please help: 1:WECHAT TO LOCAL KAFKA SourceIP[10.26.231.100-106] and (...
Tue, 10 Jun, 2025 at 3:59 PM
String value to be displayed in XML/Rest Sensor
Hi PRTG Support, We would like to know how we can get a string value to a XML/Rest Sensor. The scenario is as below: We are able to get a string value using custom snmp string sensor, however the string value is only showing under the...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG Map: Custom Status Icon > Name and Status
Hi; There are devices and sensors under different groups. I'm adding each group to the map using the Status Icons: Name and status (transparent background) template on a new map. Up and down sensor numbers appear on the map. But whe...
Tue, 10 Jun, 2025 at 3:59 PM
It is possible to popup a window inside a map?
I want to show a Graph when someone hoover over a state icon on a map. Is that possible? Thanks for your help. Article Comments Hi there, I'm very much afraid to tell you that this not possible. I kindly ask you for...
Tue, 10 Jun, 2025 at 3:59 PM
Cards against downtime
Hi guys, how's the shipment of Cards against downtime? We really need these, we even start work waiting for these cards! Article Comments Hi Andrea, thanks for reaching out. If you haven't received your cards yet...
Tue, 10 Jun, 2025 at 3:59 PM
Migrating SSH sensor to Python sensor.
Hello. Currently I have a number of SSH sensors which run a python script on the target host. For whatever reason there are a large number of paessh errors appearing as false positives so I want to move the execution of the sensor script...
Tue, 10 Jun, 2025 at 3:59 PM
extend pause for probe/group
how can the pause be extended when a probe/group is paused? Article Comments Hello, I'm afraid a pause cannot be extended directly. You can however resume the probe/group and directly pause it again afterwards with a hig...
Tue, 10 Jun, 2025 at 3:58 PM
Quick show of the number of actual devices
Bonjour Paessler I have approx 15 different Geomaps, each showing between 10 - 40 devices associated to the group showed on that map. Geomaps show me the location of each device, which is great. I wanted to add a donut showing the exact ...
Tue, 10 Jun, 2025 at 3:58 PM
The ability to change the alarm sound in iOS application
Hello everyone, one thing that's really needed for the iOS application of PRTG is: the ability to change the notification sound for alerts Having to battle the ever-existing alarm- / notification-fatigue already is worse enough, b...
Tue, 10 Jun, 2025 at 3:58 PM
Monitoring multiple Proxy Servers
Hi, We have 2 Proxy Servers connected to different Telcos. We manually configure the proxy on the browser and if one fails, we change the browser proxy setting manually. Our users users can choose which ever proxy they want to connect to....
Tue, 10 Jun, 2025 at 3:58 PM
Restore Map
Hello, Is it possible to restore a map that has been accidentally deleted ? I have a full backup of my PRTG server. Thanks ! Article Comments Hi, you will have to restore one of the automated configuration backups from a...
Tue, 10 Jun, 2025 at 3:58 PM
Template to monitor S3 Storage
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to monitor a S3 Storage (AWS...
Tue, 10 Jun, 2025 at 3:58 PM
[denied] Add speedtest.net sensor.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have a speedtest.net (or equal) sens...
Tue, 10 Jun, 2025 at 3:58 PM
Factory sensor calculating difference and get positive result
Hi! I´m calculating a difference of two sensors. This works fine with a factory sensor as its own channel. However it can of course sometimes return negative values. For graphics I would like that the value returned as "difference&qu...
Tue, 10 Jun, 2025 at 3:58 PM
Change Group Design
Is it possible to change the whole look of the group structure in Prtg? beside the default options? Article Comments Dear MatzeK, via the "Management" tab, you can re-order the device tree using drag&drop. With ...
Tue, 10 Jun, 2025 at 3:58 PM
Can I be alerted on changes in the value of a sensor that meet a threshold
Want this feature implemented, too? Please upvote by clicking Thumbs up! User Story As a PRTG User, I want to be able to be alerted on changes in the value of a sensor, but only changes that meet a certain threshold. Details of U...
Tue, 10 Jun, 2025 at 3:58 PM
API: Get Overall Status of Group
Hi there I'd love to get an overall status (Up, Warning, Down) of an entire group of sensors via the HTTP API. I would use this output to set the color of one of those Kuando Busylights which doesn't get used anymore. I would get ...
Tue, 10 Jun, 2025 at 3:58 PM
Monitoring closed ports?
Hi there, I want to set up a sensor to monitor that a particular port on our remote system is closed, so I thought of using the Port Sensor as it has the different goals setup (port open or closed). I noticed that the sensor is returni...
Tue, 10 Jun, 2025 at 3:58 PM
Show error message when threshold is reached for specific amount of time
Hi, Is it possible to configure a time trigger on a sensor? For example on a memory 'percent physical memory' sensor. I set the error limit on 1%. Can I configure that the error is only triggered if the threshold is reached for ...
Tue, 10 Jun, 2025 at 3:58 PM
Webgui without login
Hi. Is it possible to open Webgui ( alarmsgauges.htm ) without login or put credentials of an non privileged user into the URL ? I would like to setup an big Screen running Debian Linux with Cromium in Kiosk Mode for display PRTG. After Bo...
Tue, 10 Jun, 2025 at 3:58 PM
HDD Health will not find all disks
I have an Server with three identical SATA-Drives WDC WD20EARX-00PASB0 from Western Digital and Mode SATA-600. They have different serial numbers. But PRTG knows only 2 of them. The device with partitions (c: and d:) will not be presented. ...
Tue, 10 Jun, 2025 at 3:58 PM
Autodeploy Sensors
Is it possible to auto deploy Sensors based on a tag. So if we have a server and it has a tag that the sensor wil be added automaticly. Article Comments Hi, Unfortunately it is not possible to deploy a sensor to a device wit...
Tue, 10 Jun, 2025 at 3:58 PM
Ever going to see KVM sensors?
So it appears someone had already asked this question, but the question in the knowledge base is from 2011, and the answer may not be relevant anymore. Considering the traction KVM has been receiving from distributions like Red Hat and Prox...
Tue, 10 Jun, 2025 at 3:58 PM
Is it possible to restrict a users ability to pause sensors/devices?
I have a couple of users that, due to their job position, need relatively broad access to the devices and sensors in our PRTG installation. The catch is that they are very liberal with their use of the "Pause Indefinitely..." fu...
Tue, 10 Jun, 2025 at 3:58 PM
How to enabling network tap on PRTG
i need complete traffic flowing through my switches , like gigamon, CA-MTP tool, do we need any separate hardware for tapping Article Comments Hi, You can monitor the complete traffic flowing with our Flow sensors. You can fin...
Tue, 10 Jun, 2025 at 3:58 PM
Open an "External Link" in the same windows/Browser-Tab
Hello, i use the "External Link" feature to navigate from map to map if a special objekt is clicked on. If i use the "External link" feature combined with the Public-HTML-link PRTG opens a new browser-tab each time i ...
Tue, 10 Jun, 2025 at 3:58 PM
How to interpret JSON-value as counter
I have a json-http-request which gives me some kind of counter-value I call http://xxx.mydomain.local/customers/served which gives me { "data": { "customers_served": { "...
Tue, 10 Jun, 2025 at 3:58 PM
Move Devices after Initial Discovery and get Hostnames
The initial discovery starts with no interaction from the person installing the software. The initial scan looks through the subnet the server is on. After the scan there are a large number of items in the Unknown Devices group. These it...
Tue, 10 Jun, 2025 at 3:58 PM
[OPEN] Feature Request: Same Period of Time Comparision in Graphs
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want a same Period of Time Comparision in Grap...
Tue, 10 Jun, 2025 at 3:58 PM
Feature request - Monitor Meraki devices
Add the possibility to monitor meraki firewalls, switches and access points Article Comments Hey enbi, please refer to this guide which shows how to monitor Meraki devices. Best regards, Sven Roggenhofer [Paessler Technical...
Tue, 10 Jun, 2025 at 3:58 PM
Probe is not starting automatically after reboot
PRTG 18.4.46.1754 x64 Win 10 Pro Version 1803 Build 17134.523 The probe service is not starting automatically after system reboot. I have tried both "Automatic" and "Automatic (Delayed Start)". After starting it manu...
Tue, 10 Jun, 2025 at 3:58 PM
PRTG Server with 169.254.x.x Adress?
Hello Guys I've tried to get the PRTG Server running when my Nic has a Ip in the range 169.254.x.x range. When i give the Nic another adress, ip shows up in the administrative tools and everything works fine, but with the zero conf i...
Tue, 10 Jun, 2025 at 3:58 PM
REST Custom API which need to request an authentication Token.
We need to create a Custom REST API Sensor who Need à token given by another Request. Article Comments
Tue, 10 Jun, 2025 at 3:58 PM
Can I monitor VMWare Tools
I would like to be able to monitor the status of vmware tools on virtual machines, if they are running or not. Is this possible with PRTG? Article Comments Dear JSherwood This is currently not possible with PRTG's default...
Tue, 10 Jun, 2025 at 3:58 PM
Extracting historical data [API]
Currently, I was able to extract the current value by doing something like: https://website/api/getsensordetails.json?id=2143&username=something&passhash=something Though this will only show it's last value. Is there any way t...
Tue, 10 Jun, 2025 at 3:58 PM
how sensor ping was used? when i was adding to device
actually!! i have ping sensor on my network device when i disconnected that it will shows, destination host unreachble. then turns into down. so In that case how it will data report was generated and how will get the results from there...
Tue, 10 Jun, 2025 at 3:58 PM
how can I add android mobile device in my prtg
how to add android mobile device into my prtg or how will monitor with android devices Article Comments Hello, The basic requirements to access your PRTG via our mobile applications is a running PRTG Core Server which is acce...
Tue, 10 Jun, 2025 at 3:58 PM
Site to Site Tunnel traffic
will Site to Site tunnel traffic show on Wan traffic or I have to monitor each site to site traffic? As site to site still go through wan, therefore I only monitor wan port for Bandwidth , am I correct? Article Comments Hello, ...
Tue, 10 Jun, 2025 at 3:58 PM
Adding Multiple Disk Drives with PRTG API
Hi, I'm writing scripts to add devices (servers, specifically) in PRTG. We monitor CPU,memory, and disk drives as a baseline. I can create a C drive just fine, using an example similar to this. https://kb.paessler.com/en/topic/79033-a...
Tue, 10 Jun, 2025 at 3:58 PM
Error in Custom REST sensor
Hi, I have a template for the REST custom sensor: { "prtg": { "result": [ { "channel": "Status", "valueLookup": "prtg.customlookups.paloalto", ...
Tue, 10 Jun, 2025 at 3:58 PM
How to create a webhook with prtg
Hello , I've created a webhoock on teams but i can't find how do i provide the url of teams in the prtg. i went on my notification template i created one. I enabled the Send Microsoft Teams Message with the Key provided on teams ...
Tue, 10 Jun, 2025 at 3:58 PM
Linux process monitoring - error flag when process is running
Hello, I use the 'Custom UCD-SNMP Linux Process v0.2' Scanner to monitor linux processes (https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063726). This works and I get a warning if the process is not runn...
Tue, 10 Jun, 2025 at 3:58 PM
Omnivista Lizenz prüfen Sensor
Ich möchte von unserem Omnivista das Ablaufdatum der Lizenz monitoren. Kann ich die Datei auslesen lassen? Oder gibt es einen Sensor bei dem ich von Hand ein Datum (Ablaufdatum der Lizenz) eintragen kann? Article Comments https...
Tue, 10 Jun, 2025 at 3:58 PM
notification -execute program - sms via http duplicate message
Hi, here is my script Param( $srvhost=$args[0] ) $msgarray = $srvhost -split(" ") $smsrequest = "https://vast.bezeq.co.il/imsc/interfaces/largeaccount/la3.sms?account=haaretz&user=xxxxx&pass=xxxxx...
Tue, 10 Jun, 2025 at 3:58 PM
Creating custom fields with static data and use with %field
Hi, I need tro create a Custom fields for my devices like custom or serial number and more, this is necessary for me because i need to associate this data in a custom tool that open my sharepoint and insert in the url the %field value It&...
Tue, 10 Jun, 2025 at 3:58 PM
Instance(s) not found:
I have a SQL Cluster I am monitoring with PRTG. SQLNode1 failed and went to SQLNode2. once the issue was resolved. Now I am getting the following error on the drives Instance(s) not found: "Win32_PerfRawData_PerfDisk_PhysicalDisk\...
Tue, 10 Jun, 2025 at 3:58 PM
PRTG is great
Does PRTG have the ability to label patch panels and cables. Our cables are numbers and we track them in a spreadsheet but would like to have PRTG display end to end Node-Cabel#-wall plate#-cable#-PatchPanel#+Port#-Cable#-Switch#+port# Thi...
Tue, 10 Jun, 2025 at 3:57 PM
Why does the home page keep loading?
Hello, When I log into PRTG through a web browser the page loads briefly then the loading icon just spins and spins. If I click onto devices it will show the correct information until it refreshes were it does the same thing with just loa...
Tue, 10 Jun, 2025 at 3:57 PM
Display all auto discovery
Hey, i want to do an auto discovery on several ip i haved list, with only ping sensor. I want to show all auto discovery, not only the equipement who work, i want to show all equipement i put in my ip list even they don't work. How ca...
Tue, 10 Jun, 2025 at 3:57 PM
REST Custom Sensor HTTP Header problem
Hello everyone, I`m trying to create REST custom sensor with post request and custom HTTP Header. I activate the option for custom headers and write my header (Content-Type:application/x-www-form-urlencoded), but I dont think it is being ...
Tue, 10 Jun, 2025 at 3:57 PM
Disable password autofill on "Notification Template" page
Hello Paessler, Some of our engineers have browser password autofill extentions to log in on websites, like PRTG. Could you disable accepting input on the "Notification Template" page from Password managers? We launch an executa...
Tue, 10 Jun, 2025 at 3:57 PM
SSH to device, run command, record results
I am trying to monitor an Arris C4 CMTS, specifically the "show interface utilization" command. This isn't a true "Linux" box, so I cannot install scripts on it. I'm thinking it will have to be run as an exe/dll ...
Tue, 10 Jun, 2025 at 3:57 PM
Custom HTML Works Sometimes
I'm trying to add some text box labels to make my maps easier to read. <style>h1 { background-color:#282827; color: white; font-size: 400%;}</style> <h1><strong></strong><p></p><center>...
Tue, 10 Jun, 2025 at 3:57 PM
IP address is configured for Core Probe connections but seems to be unavailable
Error: {{{Caution! Your monitoring is interrupted because the core server cannot accept incoming probe connections The following IP address is configured for Core Probe connections, but seems to be unavailable: x.x.x.x (available: y.y.y...
Tue, 10 Jun, 2025 at 3:57 PM
Script error
I am creating a script to monitor if a pc has more than one network connection, ie wired and wireless. The script below does not seem to work with the count option for the array. It just returns 0. param( [string]$ComputerName = "...
Tue, 10 Jun, 2025 at 3:57 PM
DNS sensor showing RED on several devices.
Hi, please help. My prtg is installed on a windows10 VM. The Vm is installed on Parallels Destop on my imac. I use prtg to monitor various devices on my home network only. Everything works very well except the DNS sensors which remain...
Tue, 10 Jun, 2025 at 3:57 PM
Advanced Python Script SSH problem on probe
Since last Friday (when we installed the last update of PRTG) we are no longer able to run Advanced Python Sensor on a remote probe. The scripts haven't changed and still work on the local probe, but can't find the winrandom module...
Tue, 10 Jun, 2025 at 3:57 PM
Revisiting python sensor ssh problem - is there a wrokaround?
Hi All, I stumbled on the problem, described here: https://helpdesk.paessler.com/en/support/solutions/articles/83469-advanced-python-script-ssh-problem-on-probe I have the latest release so my followup there asking if this is fixed is...
Tue, 10 Jun, 2025 at 3:57 PM
PRTG Reports - Acknowledged Alarms
Morning, I would like to run an automated weekly report that emails a list of current acknowledged alarms within PRTG. Is this possible? Article Comments Would this be something to get you started with? It doesn't send mai...
Tue, 10 Jun, 2025 at 3:57 PM
Snmp Datenverkehr "ungewöhnliche Werte"
Hallo Paessler Team, Ich habe eine Frage bezüglich des snmp Datenverkehr Sensor. Dieser Signalisiert ungewöhnliche Werte in der Farbe Orange. und z.B. folgenden Text: "1 Tag Intervalldurchschnitt von < 0.01 Mbit/Sek. (Datenverkehr...
Tue, 10 Jun, 2025 at 3:57 PM
how to configure notification trigger in prtg for perticuler group
how to configure notification trigger in prtg for perticuler group for different email address. Article Comments To configure Notifications you'll first need to add Notification Templates at "Setup > Account Setting...
Tue, 10 Jun, 2025 at 3:57 PM
Retrieving Channel Maximum Values via API
I have a large population of gigabit switches and I am looking to decide where to deploy replacement 10gigabit switches. I want to target locations where links are close to saturation at 1gbps and could benefit from the additional bandwid...
Tue, 10 Jun, 2025 at 3:57 PM
Switch mapping in Maps
Hello, Is it possible to add a switch and then map e.g. etc 1/10 to one poing and 1/19 to another, just in this picture here? https://external-preview.redd.it/ur-OQ2chgM_RIqygyHdcc30WVxhUMXP_e66aMJ--rLQ.jpg?auto=webp&s=564111f690eea...
Tue, 10 Jun, 2025 at 3:57 PM
Moved to a new Probe
We had a set of probes connected to a group that was part of the main probe. Wanting to ease some of the traffic, we installed remote probes, and moved the devices from the main probe to the remote probe. However after changing groups, it a...
Tue, 10 Jun, 2025 at 3:57 PM
Timeout in SQL sensor
Hello, Is there a possibility to increase timeout to value greater than 5 minutes? Article Comments Hello, The maximum timeout value for SQL sensor (or rather the "Credentials for Database Management Systems" settin...
Tue, 10 Jun, 2025 at 3:57 PM
SNMP Custom Table Value lookup
Hi, In step 4 of the KB article https://helpdesk.paessler.com/en/support/solutions/articles/76000041871-what-can-i-monitor-with-the-snmp-custom-table-sensor it says to set the Sensor Channel #1 setting to "Value Lookup" in the p...
Tue, 10 Jun, 2025 at 3:57 PM
Formating ErrorMsg for custom sensor
Hello. I`ve created custom sensor on .vbs I need to separate resulted message in Wscript.echo "<LimitErrorMsg>" Wscript.echo "variable" Wscript.echo "</LimitErrorMsg>" with new line. F...
Tue, 10 Jun, 2025 at 3:57 PM
sensor interval
i need to setup a sensor to run each 5 minutes but only in a specific time frame ( between 04:00 and 07:00 each day) how to configure Article Comments Hi there, I appreciate your contact. Please make yourself comfortable wit...
Tue, 10 Jun, 2025 at 3:57 PM
Monitor file access
I'm looking to monitor a file or files in a folder. The files can be anything from a text file to a database. I'm specifically looking to see what users are accessing the file and time date stamps. Article Comments Hi th...
Tue, 10 Jun, 2025 at 3:57 PM
Sensor PerfCounter
I need to monitor a service through the performance counter sensor. But this sensor only works when included in the REMOTE PROBE and not on a device without REMOTE PROBE. How to proceed to collect such information from this sensor? ...
Tue, 10 Jun, 2025 at 3:57 PM
Problem with SNMP Cisco router
I have a problem with one of cisco router, snmp sensors changes status from warning to up with every request. For example, 20.12.2019 8:48:52 System Health CPU Up 4 % 20.12.2019 8:39:06 System Health CPU Warning No response (check: fi...
Tue, 10 Jun, 2025 at 3:57 PM
can not add Windows Print Queue Sensor
Hi, I want to add our first "Windows Print Queue Sensor". But it doesn't work. :-( When trying to add it to the parent device, it always throws this error: " Cannot access printserver SECRETSERVER.mysecretdomain.lan ...
Tue, 10 Jun, 2025 at 3:57 PM
monitoring by COM
Hi! I have some apps, which I want to monitor by PRTG. These apps can interoperate only by COM-connections. By "COM", i means "Component Object Model", not physical com-port :). Has PRTG any sensors, that can connect to...
Tue, 10 Jun, 2025 at 3:57 PM
Apply only Template
Hello, I have added close to a hundred devices I checked the sensors and finally got a selection of what sensors i want on the devices. Is there a way to add this selection to every device? Now when using a device template it adds more th...
Tue, 10 Jun, 2025 at 3:57 PM
Data files and monitoring Database on a network storages
Hi, How can I move the data files and monitoring database (local path "%programdata%\Paessler\PRTG Network Monitor") to a shared folder path on a other server on my network (storage server) ? When I change the path in the prtg a...
Tue, 10 Jun, 2025 at 3:57 PM