kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

I have an issue with ITOps Board. What can I do?
What can I do if I run into issues with ITOps Board? Are there any troubleshooting solutions? Article Comments This article applies as of PRTG 21 Troubleshooting solutions for ITOps Board Have a look at the following sections: Troublesh...
Tue, 10 Jun, 2025 at 2:54 PM
changed sensor config
Is there a way to locate a sensor that may have the credentials setting modified to have, for example, a windows account configured in the "credentials for windows systems" as opposed to inheriting from the PRTG tree? Arti...
Tue, 10 Jun, 2025 at 2:54 PM
PRTG Desktop - Upon Start Does Not Display Anything
When I start PRTG Desktop it does not display any objects and continually shows the refresh spin wheel. I have to Uninstall it and Reinstall it every time I reboot my machine. Article Comments Hello Chris, Please check whether...
Tue, 10 Jun, 2025 at 2:54 PM
Increase time of Automatic logout
Hi Dear . Is it possible increase time of keep me login in PRTG ? We have 2 choices in user interface setup : " Keep user logged in, even for a longer period of inactivity "but after many time logout . " Logout user ...
Tue, 10 Jun, 2025 at 2:54 PM
EXE Custom Sensor using Powershell
I have stumped Support with this one. I want to create an EXE Custom Sensor to run a WMI command against a remote server that returns back the number of patches applied in the last X number of days. I have set the Parameters to %host, se...
Tue, 10 Jun, 2025 at 2:54 PM
HTTP Advanced sesnsor + NTLM authentication: bulk change user/pwd
I have several HTTP Advanced sensors which use NTLM authentication. The credentials for NTLM authentication are configured in the sensor and can not be inherited (as far as I know). Recently a password change policy was implemented and now ...
Tue, 10 Jun, 2025 at 2:54 PM
Ping Dependencies
Hi everyone, I have already a build PRTG structure and I have two questions about dependencies: It is possible to set all the existent ping sensors as "master sensor for parent"? It is possible to set all the comming ping ...
Tue, 10 Jun, 2025 at 2:54 PM
Maps & Libraries between separate PRTG_Cores
hi everyone, we have splitet our enviroment in two PRTG Server_Cores because of the amount of sensors. Now I am missing the cool maps and libraries that we spend a lot of time tailoring for our Business. Is there any way that we could ...
Tue, 10 Jun, 2025 at 2:54 PM
[OPEN] Summary Report
User Story As a PRTG User, I would like a report that could summarize a report based on a Group added to the report ... Details of User Story In many cases we have customers with large networks that would like to see a summarize avail...
Tue, 10 Jun, 2025 at 2:54 PM
Anzeige Raumbelegung Besprechungsräume in einer Map
Wir haben eine Reihe Besprechungsräume, die sich alle über Outlook buchen lassen. Für spontane Meetings belegen viele Kollegen aber einfach einen leerstehenden Raum, ohne über Outlook zu prüfen, ob der Raum wirklich länger verfügbar ist. ...
Tue, 10 Jun, 2025 at 2:54 PM
problem in VMware Host Hardware Status sensor after upgrading to VMware ESXi, 7.0.1
Hello, I've just upgraded my environment to VMware ESXi, 7.0.1 and all the VMware Host Hardware Status sensors stopped working, showing an error: Warning. 194 elements return a warning state: CPU2 Level-3 Cache; CPU2 Level-2 Cache; ...
Tue, 10 Jun, 2025 at 2:54 PM
Failed to establish secure connection: Socket Error # 11002 - IOHandler value is not valid
Sometimes I get the following message in PRTG with some website I want to monitor. Does anyone know what this message means and where it comes from? Failed to establish secure connection [Step 0] Socket Error # 11002 [Step 1] Sock...
Tue, 10 Jun, 2025 at 2:54 PM
EXE Script sensor returns 0 in PRTG (but returns value in PowerShell)
Hi Support, I created a PowerShell script which works and returns the correct value when executed in PowerShell ISE on the PRTG server, however when executed in PRTG it returns value 0 I've tested with both the "security contex...
Tue, 10 Jun, 2025 at 2:54 PM
PRTG Report Availability inaccurate
Hello, if i make a report (i.e. for ping sensors) with interval 60 seconds or any other interval i get the availability without decimal places, for example for Pingsensor X i get uptime 6% i wanted to check the values so made a respective...
Tue, 10 Jun, 2025 at 2:54 PM
Avaya Communication Manager alarm management
Has anyone set this up so that the Communication Manager MIB's are converted to OID's and PRTG collects and reports the alarms as the Avaya system does? Article Comments Hello, Unfortunately, we don't have the exp...
Tue, 10 Jun, 2025 at 2:54 PM
Using HTTP API without putting credentials in the path
Is there any way of using the HTTP API without putting credentials (in plain text) in URL parameters? I'm a little baffled that this is even allowed. This is a security faux pas as literally anyone in between the request initiator and t...
Tue, 10 Jun, 2025 at 2:54 PM
PRTG keeps using port 80 for "Keep-Alive" and interferes with the web server on 80
My Home Automation server is on port 80 of a dedicated machine along with PRTG to monitor my LAN connections. PRTG is setup to use port 1003. Every minute the PRTG Enterprise Console sends a keep-alive message to port 80 which confuses m...
Tue, 10 Jun, 2025 at 2:54 PM
Powershell script from notification will not be executed
We have created a Powershell script that starts the VM (under VMware) that was switched off at night. The script itself works, but once this is done via notification it doesn't work. As part of the notification, a mail or an entry in th...
Tue, 10 Jun, 2025 at 2:54 PM
The authentification or decryption failed.
I have a device that I want to monitor a postgresql database on a linux system, I put all the corresponding passwords and I get the sensor error status for "The authentication or decrytion failed" If you could help me how to sol...
Tue, 10 Jun, 2025 at 2:53 PM
Netflow V9 (Custom) Channel Definition - Post NAT Address
Hi, How can I get Post NAT IPv4 Address from Netflow V9 (Custom) sensor ? Here the output Template captured from wireshark: Frame 3432: 262 bytes on wire (2096 bits), 262 bytes captured (2096 bits) on interface 0 Ethernet II, Src:...
Tue, 10 Jun, 2025 at 2:53 PM
How to configure WMI Event Log Sensor to monitor ADFS\Admin event log?
Hi, I'm trying to monitor critical events in the Windows event log for my ADFS servers. These events are in the log "AD FS\Admin". When I configure the sensor, I can choose Applications, Security, Systems and others. The lo...
Tue, 10 Jun, 2025 at 2:53 PM
Will all maps currently configured on the PRTG server be kept
Please can you confirm that the upgraded to the current version we will keep all the maps configured on the PRTG server. Many thanks Article Comments Hello there, Thanks for the KB post. The PRTG version upgrade won't af...
Tue, 10 Jun, 2025 at 2:53 PM
Sensor "NetApp physical Disc" not showing spare discs
Good morning ;) we have a problem with the sensor "NetApp physical Disc". We have one disc defined as spare. This spare is not attached to an aggregate. In the NetApp CLI the disc is visible and Up. NetApp CLI But in the Net...
Tue, 10 Jun, 2025 at 2:53 PM
Feature Request - Monthly Schedules
It would be great if I could set a recurring schedule that isn't a certain day of every week but rather a certain day of a particular week of the month. An example would be to have a recurring schedule to disable notifications on the ...
Tue, 10 Jun, 2025 at 2:53 PM
Powershell Custom Sensors and Time
I have a Powershell Custom sensor which performs a scan of ..., every 5 minutes or so, i want to be able to display when it has run ie today's time, but i am having problems with the output - here is a snippet of my current code, but i ...
Tue, 10 Jun, 2025 at 2:53 PM
I have questions about the integration of UVexplorer with PRTG. Can you help me?
Before I integrate UVexplorer with PRTG, I have some questions that I would like to have answered. Are there any FAQs available? Article Comments This article applies as of PRTG 21 FAQs about the integration of UVexplorer with...
Tue, 10 Jun, 2025 at 2:53 PM
API and NetFlow v9 Data
Hi, I've configured a PRTG NetFlow v9 monitor to generate a list of Top Talkers over a 24 hour period on a Cisco 3850. Its working brilliantly in PRTG and is generating beautiful charts and tables. However, due to the ebb and flow of...
Tue, 10 Jun, 2025 at 2:53 PM
Modbus sensor Tester works. PRTG errors.
Hi, I am trying to configure a Modbus sensor for a solar charger over IP. I can read the value using tester software from my PRTG server, but am unsuccessful on PRTG. https://www.se.com/us/en/faqs/FA180037/ The registers are detailed ...
Tue, 10 Jun, 2025 at 2:53 PM
VMWare Known Errors and Warnings
After updating to version 20.1.57.1745, our VMWare known error and known warnings are no longer being respected, and the sensors are showing these warnings and errors anyway. Is there a workaround for this issue? Article Comments ...
Tue, 10 Jun, 2025 at 2:53 PM
PRTG support for CVE-2021-26414 mitigation
Microsoft is introducing changes in Windows to mitigate a vulnerability present in DCOM by default (ref "KB5004442 - Manage changes for Windows DCOM Server Security Feature Bypass (CVE-2021-26414)"). In June, manually enabling t...
Tue, 10 Jun, 2025 at 2:53 PM
Feature Request: Clone Sensor to multiple devices
User story Hello there, Currently, I can only close a sensor to another device. I'd like to be able to select multiple devices so it duplicates the selected sensor to all selected devices. (Selection either with checkboxes within th...
Tue, 10 Jun, 2025 at 2:53 PM
How do I monitor BigBlueButton usage?
I'm going to share our BBB status sensor Powershell script as an answer. Article Comments <# .SYNOPSIS PRTG Sensor for BBB server .PARAMETER serverurl Full URL to BBB API, e.g. https://your-server/bigbluebutton/api (no t...
Tue, 10 Jun, 2025 at 2:53 PM
Looking to have IOS-XR Sensors/MIBS built in
With IOS-XR out and devices rolling in, we're looking to have IOS-XR MIBS built in to PRTG to ease the pain of adding them into PRTG. Article Comments Hello BCourter, Thanks for reaching out to us here. You can propose a f...
Tue, 10 Jun, 2025 at 2:53 PM
Keep getting an email alert "Error sending "Email": No recipient specified" need to resolve.
Keep getting an email alert: Error sending "Email": No recipient specified (Sensor ID: 34609 | Trigger Source ID: 34609 | Trigger ID: 1) Please check the instructions at the bottom of this ticket Article Comments He...
Tue, 10 Jun, 2025 at 2:53 PM
Multi server monitoring http/https access
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor multiple PRTG servers like P...
Tue, 10 Jun, 2025 at 2:53 PM
Adding Power Supply SNMP sensor for Cisco Nexus 5548 switch
From what I can tell there is no build in sensor for Nexus 5548 switches. I am trying to add a sensor to monitor if one of the power supplies fails. I managed to download a copy of the CISCO-ENTITY-FRU-CONTROL-MIB version 1 from Cisco's...
Tue, 10 Jun, 2025 at 2:53 PM
Add Own Map Designer Icon Group
Can anyone guide me on how to add my own icon group. I am customising a few of the data tables and would be nice to put these under my own group for quick selection rather than scrolling through all the ones i dont want plus with my own nam...
Tue, 10 Jun, 2025 at 2:53 PM
PRTG no longer assigns hostname when using templates?
After the penultimate update of PRTG, I stopped assigning the hostname when integrating via templates. This was not done before, it assigned the hostname through snmp. Article Comments Hello, Thanks for contacting us. I unde...
Tue, 10 Jun, 2025 at 2:53 PM
Disk Free Sensor (Windows SNMP) maxed out at 16,34GB
Dear Community, I want to monitor the free disk space on a 50TB drive that exists on our backup server. Sadly the DiskFree sensor SNMP always shows 100% free and 16.777.216 MB free. But it should be more. I also notice that it does not ...
Tue, 10 Jun, 2025 at 2:53 PM
Installing Network monitor (web) on a private network VM.
Good Day, After installation. I have problem activating the free license on a VM not connected to the internet. I have read the instructions... but did not resolved it, neither do i fully understand the steps. I get a computer id, but ...
Tue, 10 Jun, 2025 at 2:53 PM
Monitor CPU with SNMP
Hello, I want to monitore the CPU workload via PRTG, I activated the SNMP Service on the Target Server and allowed all Hosts to reach SNMP, the Firewall is off. But The Sensor shows me this Error Message: No response (check: firewalls,...
Tue, 10 Jun, 2025 at 2:53 PM
AD Integration - cannot see some pre-existing AD groups or newly created Groups
We recently installed PRTG on it's own server, and followed the instructions for Active Directory Integration. We had a pre-existing PRTG_Admins group, in the same OU container as another group, however, when attempting to add the PRTG...
Tue, 10 Jun, 2025 at 2:53 PM
SNMP Sensor on custom port
Would like to check if PRTG is able to poll from a custom port like eg. port 200 ? For my device, i will be stating as 192.X.X.X:200 ? Article Comments Hello Rene, You can define a custom port in tab Settings of your device ...
Tue, 10 Jun, 2025 at 2:53 PM
Set a sensor on a printer that displays a Custom message based on the value the OID returns
I'm currently trying to set up some sensors for printers that I work on in PRTG that will display a message based on the value that the OID returns. For example, I have the printers front cover OID that can return the following values...
Tue, 10 Jun, 2025 at 2:53 PM
Add a group/device/sensors from one PRTG instance into another PRTG instance
Hi, We are working with a company that uses PRTG for monitoring. They have created an account for us to monitor a single group with a couple of devices, each with a number of sensors. We also use PRTG for monitoring and would like to moni...
Tue, 10 Jun, 2025 at 2:53 PM
Cloud HTTP (incl V2) Notifications
Hi, I thought the Cloud HTTP V2 sensor might be the right tool to monitor a site from various locations around the globe and send a notification when all (or some) of those are down/unreachable. Currently though it seems that if one of the ...
Tue, 10 Jun, 2025 at 2:53 PM
Business process value_raw fields in the API
I'm trying to extract daily uptime data for all the channels of a business processor sensor for a month at a time using the following URL: https://myprtginstance.com/api/historicdata.xml?id=3759&username=blahblah&passhash=123456...
Tue, 10 Jun, 2025 at 2:53 PM
how can i recover my password?
i am newbie in PRTG, i have logged in using a username and password, and entered lots of data in it. now it is not logging with same username and password, i have used forget password option, but i am not getting any mail in my primary emai...
Tue, 10 Jun, 2025 at 2:53 PM
How to reset my password?
I set my account password very long time ago and I forgot it. I can still login to my PRTG server with the stored password in chrome browser but I want to reset it. How can I reset it without the previous password? Article Comments ...
Tue, 10 Jun, 2025 at 2:53 PM
How can you add custom objects to use in a map that state the status of an alarm.
Like I want to have a glass ball that turn green when nothing is wrong. Warning yellow and red errors. does anyone know how to do this? I already have three images for this not sure if multiple images are needed. GreenAlarm, YellowAlarm. Re...
Tue, 10 Jun, 2025 at 2:53 PM
Wndows ARM
Hi, Can I get the PRTG trial license on Windows 10 ARM? PRTG cannot read system ID to request trial license Thank Article Comments Hi Lonce, PRTG is not working on Windows ARM yet. It could be possible that this will be suppor...
Tue, 10 Jun, 2025 at 2:53 PM
PRTG Clustering - DNS in a failover scenario
Hello, i have set up a prtg cluster with a primary and a secondary node. Now if i shutdown the primary node, the failover node takes over. I have set up a dns name "monitoring.domain.local" on the primary node in the userint...
Tue, 10 Jun, 2025 at 2:53 PM
Sensors using powershell remoting instead of WMI
Hi, i wanted to know if there are plans to develop sensors to monitor the basic health status (Memory, CPU, Disks, Uptime, etc) of Windows operating systems using WinRM (PowerShell Remoting) instead of WMI. Thanks. Article Comment...
Tue, 10 Jun, 2025 at 2:53 PM
Extract information displayed by the netflow and sflow sensors.
I am creating an app with Angular and I need to be able to extract the information displayed from the main connections of the netflow and sflow sensors. Hopefully through the API that has the PRTG. The installed version would be 21.1.65....
Tue, 10 Jun, 2025 at 2:53 PM
When a tunnel is created in prtg an ID is automatically generated, is there a way to change it?
Every time I make a tunnel an ID is automatically created, for example "(5846523)Company", every time this tunnel falls and when it comes back the ID changes automatically and the monitoring does not recognize this new ID created ...
Tue, 10 Jun, 2025 at 2:53 PM
Tweak 'Alarms (Guages)' for Unusual Alarms
User story Usual alarms showing on 'Alarms (guages)' on a map/wallboard to indicate whether it is usually low or high. Details of user story When using the gauges on a map/wallboard although the widget shows the beginning of t...
Tue, 10 Jun, 2025 at 2:53 PM
When will PRTG support SAML/OAuth authentication for Ping Federate?
Hey guys, nicely i noticed that the Azure AD integration was sucessfully but we used PinFederate as SSO solution. Is there any plan to integrate that feature or is it possible to change the interface so that the other SSO solutions will wor...
Tue, 10 Jun, 2025 at 2:53 PM
Data table
I have a simple data table, showing the Uptime sensor of all devices: <!--Data Tables: Windows Uptime Status--> <div class="map_object map_table" id="<@itemid>" objectid="<@objectid>" su...
Tue, 10 Jun, 2025 at 2:53 PM
Veeam Sensors - Backup Copy Job monitoring not working
Hi Both the veeam status and the veeam status advanced sensors return "wrong" values for status of backup copy jobs. For the veeam status sensor, backup copy jobs with warning or error in last result are not counted towards the ...
Tue, 10 Jun, 2025 at 2:52 PM
Rest API changing Identification Token for HTTP Push Data
Hello, I am a bit new to using the PRTG rest API for closing sensors but I have managed to do a bit. From what I can see from your docs you can use something like the following to change the values of sensor data. /api/setobjectproper...
Tue, 10 Jun, 2025 at 2:52 PM
SSL Days to Expire wrong
I added multiple SSL cert sensors, and one of them is showing the wrong info. The days to expire are way off (3430 days instead of 83) Also had a warning in the check revocation status, but turned that channel off as suggested in this top...
Tue, 10 Jun, 2025 at 2:52 PM
XML schema error
I'm trying to get XML Custom EXE sensor to work in PRTG. I want a sensor to grab data from a webpage and display the results in PRTG. We have created an EXE in c# that authenticates the webpage and grabs the data and returns it in XM...
Tue, 10 Jun, 2025 at 2:52 PM
prtg map hide icon
hi, is there a way to hide an icon of an object in a prtg map? i cant seem to find a way. thanks Article Comments Hello, Thank you for your message. Can you please provide us further details about what you would like to ...
Tue, 10 Jun, 2025 at 2:52 PM
Monitoring status of nodes in Apache mod_proxy
Hi I have an Apache server running mod_proxy to proxy requests to 3 nodes behind it. How can I monitor the status of each of those nodes? mod_status doesn't provide this information. Article Comments Hello, Thank you f...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Core Service does not start in timely fashion
The trial version of PRTG has been working but I am approaching the end of the trial and, since I am using this at home with fewer than 100 sensors, I would like to continue to use the freeware version. However, the PRTG Core Server Servic...
Tue, 10 Jun, 2025 at 2:52 PM
Specified port in Port Range sensor
Hi, I've got a pretty simple question. When adding a Port Range sensor is there a way to see a specified port which is closed? Currently I only get the number of opened/closed ports when using the sensor and that's not quite satisfy...
Tue, 10 Jun, 2025 at 2:52 PM
Plotting a graph of status changes
So I suppose this is looking for a report on status changes for post-incident reviews, let me explain. Say we've had an incident running for a couple of days that causes many sensor outages at different times. I'm looking to repor...
Tue, 10 Jun, 2025 at 2:52 PM
VMware Host Performance (SOAP) sensor - can't add
Hi guys! I'm trying to add the "VMware Host Performance (SOAP)" sensor but I'm getting the error message: "Permission to perform this operation was denied". I'm adding the sensor to the same host where we hav...
Tue, 10 Jun, 2025 at 2:52 PM
What are the differences between telemetry and SNMP?
telemetry vs snmp Article Comments Hello there, We have a blog post that explains the difference between SNMP and Telemetry. Please have a look at below link: https://blog.paessler.com/network-streaming-telemetry-monitoring-...
Tue, 10 Jun, 2025 at 2:52 PM
Reboot Remote server
I created a sensor wich check a proces on a remote server. When the process is not running I can send a mail notification. How ever I created a batchfile to reboot the server. From the windows interface of the PRTG server I can run this s...
Tue, 10 Jun, 2025 at 2:52 PM
API field required for "Traffic In" channel's manual value set for "Display in percent of maximum"
With the following URL, I am able to retrieve the name and max threshold of a channel. https://monitoring/api/getobjectproperty.htm?id=2001&subtype=channel&subid=0&name=name&show=text https://monitoring/api/getobjectprop...
Tue, 10 Jun, 2025 at 2:52 PM
Falha no sensor de monitoramento replicação Hyper-V
I found a script and added it as an exe/advanced sensor as directed, however the sensor returns the following error: XML: The returned XML does not match the expected schemas. (code: PE233) -- JSON: The returned JSON does not match the ...
Tue, 10 Jun, 2025 at 2:52 PM
Error HTTP/1.1 404 Not Found after update Fortigate
HTTP sensor send error HTTP/1.1 404, any idea what happen? Article Comments Are you able to open the URL in a browser (on the same system as the Probe that runs the sensor)? Kind regards, Sasa Ignjatovic, Tech Support Team ...
Tue, 10 Jun, 2025 at 2:52 PM
Pure Python Script for BGP Peer State Sensor
This is a pure python script for polling BGP Peer states where the BGP4-MIB is available for polling. It will report the current state of all BGP peers, and send a warning if any state other than "ESTABLISHED" is polled. This has...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG device archive
Is it possible in PRTG to exclude device from alerts/dashboards etc, without loosing historical data? If not, I would like to submit a feature-request, to make it possible to "archive" a device (instead of deleting)... Archivin...
Tue, 10 Jun, 2025 at 2:52 PM
filter_tags url display all records
I have got a selection of tagged sensors that need to be paused during specific maintenance operations - for these i have provided a url to other PRTG users to enable them to pause all sensors in one go (using pause rather than maintenance ...
Tue, 10 Jun, 2025 at 2:52 PM
Export System Information
Is there anyway data from the System Information tab can be exported for example on a report? This would be helpful to us for auditing and to allow us to see in a single place what devices are monitored with their attached serial numbers et...
Tue, 10 Jun, 2025 at 2:52 PM
Windows Server Uptime sensor is wrong
On one of my servers, the Uptime sensor is reporting that the server has been up 32 days. On the server, the WMI call, the Performance Monitor, the Task Manager are all reporting the server has been up for 1 day. (I did a shutdown, then po...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Advanced Push Sensor (alerting based on limits)
Hello, I am currently using your advanced push sensor to push requests to our prtg platform and i was wondering if there was a way of setting all alerting limits within that sensor at once so i dont have to go tough each subsensor to do i...
Tue, 10 Jun, 2025 at 2:52 PM
Need some eyes on a latency graph
I am trying to interpret a latency graph on a client WAN and I am seeing results I cannot explain. I have been a long time analyst using PRTG but my experience with this particular result is beyond me. Is anyone willing to have a look and p...
Tue, 10 Jun, 2025 at 2:52 PM
Using SSH Script sensor to run a command
I'm trying to get Memory Usage stats from a Mac Mini server, however none of PRTG's sensors are working with it (It's a Mid 2011 Mac Mini). So I figured I would use the SSH Script sensor. I already have a script that tells me ...
Tue, 10 Jun, 2025 at 2:52 PM
Question regarding monitoring a certificate
Hi! We have problems monitoring a certificate with the SSL certificate sensor. Maybe someone here can help us. Here we are using a telephone infrastructure from Cisco ("Cisco Unified Communication Manager", CUCM), and one comp...
Tue, 10 Jun, 2025 at 2:52 PM
Searching by IP address
How do I search by IP address? If I don't know the hostname of a device, but I know the IP address I would like to search by that. When I use the search facility using an IP address of a device that I know is in PRTG nothing is returne...
Tue, 10 Jun, 2025 at 2:52 PM
Powershell Remoting (WinRM) sensors with custom port
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want sensors to monitor the basic health sta...
Tue, 10 Jun, 2025 at 2:52 PM
Data Protection Manager
Hi, we use Microsoft Azure Backup Server (a restricted clone of Data Protection Manager - DPM). Is there any way to monitor this with PRTG? I see Veeam and Altaro monitors being created, but for MS products? (I've seen a script by 1...
Tue, 10 Jun, 2025 at 2:52 PM
How can I delete the default probe sensors?
I want to delete the Probe Health, System Health and Core Health sensors. How can i do? Article Comments Hello Filippo, Thank you for your KB-post. Kindly note that it is not possible to delete those sensors types. They are...
Tue, 10 Jun, 2025 at 2:52 PM
Customisation of map object colour
I have a map with multiple "Sizable Icon with Status Related Background" objects which are monitoring devices with multiple sensors. I really like the fact that if 1 sensor goes down, the entire block goes red. However, if 1 s...
Tue, 10 Jun, 2025 at 2:52 PM
Issue importing MIB which online validators show no issues.
I'm importing a MIB from an XYTRONIX X-410. I validated the .mib file on several online validators, yet the MIB importer gives an error line 24 "EXPORTS", "IMPORTS" or assignment expected. Who is wrong, the MIB impo...
Tue, 10 Jun, 2025 at 2:52 PM
Adjust displayed polling times in 365 day historical data
The ability to filter data to show peak times (as opposed to its current locked setting of midnight) would be invaluable for allowing better statistics on network usage and anticipation of required changes. Article Comments Hell...
Tue, 10 Jun, 2025 at 2:52 PM
Monitor Specific Port on Sophos XG
Hello, I have Sophos XG Firewall and I need create custom sensor to monitor specific port when it ping specific IP. Article Comments Hello there, I'm not sure I understand what you are trying to do (running ping an...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Sensor Data Automatically deleted after 1 years ?
Hi, I have questions about PRTG Sensor Data, Why is my PRTG Sensor Data automatically deleted after 1 years? This is causing i cannot see historic data more than 1 year back then. How do i setting to not delete automatically senso...
Tue, 10 Jun, 2025 at 2:52 PM
PRTG Windows Update Sensor (Powershell) - Non Admin User Configuration
Hello, i have a problem with the Windows Update Sensor within the PRTG Network Monitoring tool. Because of safety reasons we do not wan't PRTG to run in our Domain as an Administrator, we achieved this state by creating a Non Admin Do...
Tue, 10 Jun, 2025 at 2:52 PM
Notification via e-mail using different entries in From field
I would like to send e-mail notifications using different From: users depending on the type of notification. I populate my ticketing systems with these e-mails, and whoever the sender is determines the requester in the ticket system. So f...
Tue, 10 Jun, 2025 at 2:52 PM
Aggregate bandwidth
Dear all, Is it possible to aggregate bandwidth for two or more routers in graphs. Thank you Article Comments Hi, To gather data from several sensors into one graph you will need to use a Sensor Facory sensor. This sensor ...
Tue, 10 Jun, 2025 at 2:52 PM
One-Time maintenance window list
Hi, Do you have a way to view all the scheduled Maintenance windows in a list. It would be nice to check they are set etc. Thanks Mike Article Comments I'm afraid such a function is not yet available, but I have added it t...
Tue, 10 Jun, 2025 at 2:52 PM
Error Mesage while loading Lookup files
Hi, I'm getting following error message while loading new lookup files. "C:\Program Files (x86)\PRTG Network Monitor\lookups\custom\prtg.customlookups.veeam.backupstate.ovl" konnte nicht geladen werden (XML Parser mismatch: ...
Tue, 10 Jun, 2025 at 2:52 PM
Assigning theme for tickets
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story Would it be possible to add at the time of creating a ticket a...
Tue, 10 Jun, 2025 at 2:52 PM
Measuring QoS over a RAS/pppoe connection
I am trying to measure QoS metrics from various pppoe dial-up connections. The situation is that I have a monitoring server patched into a collection of satellite terminals and I need to measure performance characteristics of their connect...
Tue, 10 Jun, 2025 at 2:52 PM
XML: Structural error in xml file, 1 open items.
Hi good I have an error with the Python Script Advanced Sensor. the error I get is the following: XML: Structural error in xml file, 1 open items. -- JSON: The JSON returned does not match the expected structure (Invalid JSON.). (code: PE...
Tue, 10 Jun, 2025 at 2:51 PM
Im looking to log a count of a error
I have this powershell below - that will return a count = 4 I wanted to just pass that though to a prtg sensor then on that sensor set the threshold once I have a baseline $Events = Get-WinEvent -logname "Microsoft-Windows-Term...
Tue, 10 Jun, 2025 at 2:51 PM