kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Session layout remembering
Hello friends, it is possible to remember the GUI the last session layout? Everytime I uniconify the program it happens that layout is resetted to collapsed list. I need almost to have all groups and devices uncollapsed. Thank you for y...
Tue, 10 Jun, 2025 at 11:54 AM
Device Name using OID string
How can I add *devices* (not Sensors) and then using the OID String for the name (instead of manualy put insert the name)? Article Comments Hello, I'm afraid this is not possible from within PRTG. You could however setup ...
Tue, 10 Jun, 2025 at 11:54 AM
Can I monitor the traffic on my network due to bandwith usage on handheld devices such as iphones an
I do not know of any way to monitor the bandwidth usage due to various smart phones and tablets like iphone, ipads etc. I am able to to monitor all the PC's on my network by installing a remote probe. Article Comments Monito...
Tue, 10 Jun, 2025 at 11:54 AM
Two SMTP server, one built in?
I am setting up PRTG in a new environment. I would like to setup the two SMTP relay servers; however, I would like server (1) to be our internal relay server and server (2) to be the built-in mail relay. Is this possible to setup? Thanks!...
Tue, 10 Jun, 2025 at 11:54 AM
Threshold triggers and red, yellow, green icons
Question #1: I am trying to find a way to turn my sensor colors based on a threshold change. I have successfully enabled it to email but I cannot find a way to change the threshold. For example: If CPU goes above 45%, email AND turn ico...
Tue, 10 Jun, 2025 at 11:54 AM
Monitoring SQL and MS Cluster
I have SQL Cluster with an IP of 10.160.16.61 and a SQL virtual name with IP 10.16.16.64. I would like to monitor both of those. How do i do that in PRTG? Article Comments Hello, you could add both as devices and then add SQL ...
Tue, 10 Jun, 2025 at 11:54 AM
Monitor RADIUS by more attributes, e.g. Called-Station-ID
Is it possible to monitor RADIUS server by more attributes, like Called-station-ID, etc. As I know the nagios has "check radius adv" command can do that, thanks for kindly answer. Article Comments Hello, I'm afra...
Tue, 10 Jun, 2025 at 11:54 AM
google map in each configured device always show icon "A".
affected version - 8.4.x. Article Comments Hello, this is intended. The general icon is used there to show how many devices are in a certain location if a group is viewed. So it doesn't refer to an explicit device, it'...
Tue, 10 Jun, 2025 at 11:54 AM
Why PRTG don't support SNMP v2c Trap? But document said yes.
the manual said SNMP v2c trap can be supported, but actually seems not work!! Article Comments Hello, SNMP v2 traps are indeed not supported by PRTG. Where in the manual do you see contrary statements? best regards. May, ...
Tue, 10 Jun, 2025 at 11:54 AM
Report on all servers and their sensors
My IT director wants me to generate a list of all the servers and sensors which are monitored by PRTG on a weekly basis. How do i go about doing that? Article Comments Hello, the only way to export such a list would be using t...
Tue, 10 Jun, 2025 at 11:53 AM
Is it possible to create a multi-channel SNMP sensor, similar to the built-in bandwidth monitoring s
I have a piece of MPEG video equipment that I am trying to monitor. The logical layout of the system is very similar to that of the built-in SNMP bandwidth monitoring tools; there are multiple virtual interfaces, each with multiple OIDs th...
Tue, 10 Jun, 2025 at 11:53 AM
Replacing physical probes for VM.
Hi all, Currently I have a setup of two servers dual core Xeon to monitor around 2000 sensors, like this: 500 Sensors with 30 seconds intervals in Probe 1 1500 Sensors with 1-2 minute intervals in Probe 2. We are moving to a Virtu...
Tue, 10 Jun, 2025 at 11:53 AM
PDF Report in Japanese is broken
Hello I use PRTG Ver 8.4.0.2246 in Japanese. I output the PDF report, but was not able to read some Japanese. What should I do. thanks. Article Comments Hello, can you please check under "Setup"->"Sys...
Tue, 10 Jun, 2025 at 11:53 AM
Can I use hrPING with PRTG?
Hi Paessler, I have a requiement that needs me to check latency numbers that are less than 1ms. There is a freeware replacement for PING called hrPING by cFos Software GmbH -- http://www.cfos.de Is there a way that I can get PRTG to u...
Tue, 10 Jun, 2025 at 11:53 AM
Can I set my percentile report to generate a heatmap or alert?
I want to run a 99th percentile (over 10secs) daily report on several sensors to smooth bandwith spikes out. However, I then wish to be alerted in some manner - on the PRTG dashboard, via email etc. whenever the generation of that report gi...
Tue, 10 Jun, 2025 at 11:53 AM
Does PRTG can run EXE appplication whithout parameters?
I put an EXE application in my PRTG but he show an error. Does PRTG can run EXE appplication whithout parameters? Article Comments Hello, which error is shown? Please provide more details. Is the exe used as a sensor or a no...
Tue, 10 Jun, 2025 at 11:53 AM
The PRTG downtime basics
I do not understand the basics about downtime. How is downtime (for snmp interface traffic monitoring) calculated? I mean I think I get fake information for snmp sensor about downtime. PRTG requests snmp information via snmp and what should...
Tue, 10 Jun, 2025 at 11:53 AM
Map designer / Status icons
Hello, Just upgraded to PRTG 8.4 Having a small problem where custom status icons that look fine on our maps appear truncated in map designer mode. Any insights? Perhaps there is a new css entry somewhere for the map designer? Many th...
Tue, 10 Jun, 2025 at 11:53 AM
can I use the SMS Gateway and HTTP Proxy together?
I see that various SMS Gateways are supported; I've got a working subscription to Clickatell - so this looks good. However, I need to call the SMS gateway via an HTTP proxy. From what I can see, this is not possible. I was able to c...
Tue, 10 Jun, 2025 at 11:53 AM
Definition von Triggern für bestimme Sensoren einer Gruppe
Hallo! Folgene Ausgangslage: Ich habe eine Gruppe "Terminalserver" erstellt, mir ein Device Template angelegt und per Autodisvover die Server der Gruppe hinzugefügt. Nun möchte ich einen Schwellenwerttrigger erstellen damit be...
Tue, 10 Jun, 2025 at 11:53 AM
5000 sensors limit has not been reached but devices will not provide sensor after each 'Auto Discove
I am using a free trial which has a max of 5000 sensor and the issue appears to that each time I add a new device and run an 'Auto Discovery' only the ICMP is seen and not the actual interfaces (sensors) of my devices. Only one devi...
Tue, 10 Jun, 2025 at 11:53 AM
Reporting Template
How i can creat my own template for a reporting ? Article Comments Hello, please see How do I modify PRTG's report templates?. best regards. May, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:53 AM
graph type
Can we change graph type in prtg's report ? I want to change the graph prtg do with a bar graph. Can i change this if I change the report's template ? Article Comments Hello, bar-graphs are not available in PRTG. bes...
Tue, 10 Jun, 2025 at 11:53 AM
PING stops working, after tracert PING works again
Sometimes ping stops working for a som probes. We can litterately not ping the address from that PRTG machine. A server reboot fixes the problem or a tracert to the address. Windows 2008 R2 Standard 64bit PRTG: V8.2.1.1931 Feels like th...
Tue, 10 Jun, 2025 at 11:53 AM
How do you restart an auto-discovery?
My Auto-Discovery failed and I received a message to restart it. However simply re-saving the device with Auto-Discovery set to 'Once' doesn't do anything. Article Comments Hello, in the PRTG Webinterface, just rig...
Tue, 10 Jun, 2025 at 11:53 AM
Previous graphic objects are no longer available in 8.3
some of the objects that were available are no longer available. For example we used a rectangle with gray back ground object was available in previous releases but it removed from current release. Current release ONLY shows white objects (...
Tue, 10 Jun, 2025 at 11:53 AM
How do you stop total traffic from displaying in the Live Graph?
How do you stop the total traffic (default green) in the displays of Live Graph, 2 days, 30 days, etc? We only want to see the traffic in and traffic out but do not want the total traffic to show. It makes the graph too confusing for peo...
Tue, 10 Jun, 2025 at 11:53 AM
HTTP Full Page
I am creating alot of HTTP Full Page sensors and when I am viewing my home page, the URL's are not fully visible. How can I adjust the view settings so that I don't need to click on each sensor to view the full URL? Thanks, Jon D...
Tue, 10 Jun, 2025 at 11:53 AM
Can I alter the default scanning interval for a particular type of sensor?
I want to run a variety of sensors on our servers but not risk overloading them. So ideally all the sensors should have a larger scanning interval, e.g. 1 hour. I see the PING defaults to 30s and some of the WMI sensors use 10m. Art...
Tue, 10 Jun, 2025 at 11:53 AM
Error sending "EXE": Error1 when sending SMS message
We are using a Windows Server 2008 machine with PTRG installed. To send SMS message we have connected a Nokia 2730 to the server and call on a batch script that runs Windows SMS Sender. This then sends an SMS message out of the phone atta...
Tue, 10 Jun, 2025 at 11:53 AM
PRTG to replace Cisco Works
Hello, a customer is looking for a replacement of his Cisco works and would like to switch to PRTG. His key aspects are as stated below. I'd like to know whether it's possible with PRTG or might be a feature in a future release. ...
Tue, 10 Jun, 2025 at 11:53 AM
Generate Certification requeust for MS CA
How can I generate a Certification request from the PRTG Webserver to use it with a MS CA? Are there any special explanation availble how i can use ssl certificates from MS CA? Article Comments Hallo, did you already take a ...
Tue, 10 Jun, 2025 at 11:53 AM
Prtg 7 The problem of different timing
Time different between the computer and the PRTG, knowing that the time zone correctly Article Comments Hello, just to check, under "Setup"->"My Account" (in PRTG) is there also the correct timezone set ...
Tue, 10 Jun, 2025 at 11:53 AM
Can I schedule auto-discovery more accurately than just by time?
I'd like to stagger the auto-discoveries for each office so that they are on different days of the week and even different times. Article Comments Dear Justin, I'm afraid all discoveries will run at at same time, if w...
Tue, 10 Jun, 2025 at 11:53 AM
Monitor vCenter
I am trying to monitor our vCenter server. I am able to add the device, so that authentication works. However when I try to add a Virtual Machine, I receive the following error. Sorry, the scan for available monitoring items has failed!...
Tue, 10 Jun, 2025 at 11:53 AM
Monitoring of Xen-Server
If i want to monitor one of our Xen server i allways get the error Message "Item is not a string type" I´ve tried it with different credentials and server and in every case the same error. Do you have any Ideas how to solve this...
Tue, 10 Jun, 2025 at 11:53 AM
cpu problem
Hi, Since Monday we have a problem of cpu charge on PRTG server the procces PRTG server.exe is alway to 100M% cpu load, our system is on Vmware Xp pro so we have up the 2 CPU. 2 Go of Ram and 80 Go of disk could you help Us ? ...
Tue, 10 Jun, 2025 at 11:53 AM
Monitoring between two end points
Is it possible to monitor between 2 servers end points? Thanks! Article Comments Hello, that should be possible. Either you monitor the interfaces on each server, or you could install a remote probe on each server, if these ar...
Tue, 10 Jun, 2025 at 11:53 AM
Is it possible to increase the number of historic toplists available?
At present the system seems to store the last month/30days worth of toplists. Is it possible to increase this to allow more historic analysis (eg for legal requirements) - say up to 12 months. It seems that this should only impact on disk s...
Tue, 10 Jun, 2025 at 11:53 AM
When monitoring a website on our IIS using PRTG's HTTP sensors, I get a PE105 "No Response" error
All HTTP sensors seem to fail when checked an https URL with a self signed certificate. The probes fail with PE105 No Response (-1) but when I change the URL to point to another of our servers with a signed certificate then the sensors work...
Tue, 10 Jun, 2025 at 11:53 AM
Get SNMP values to return OK status
I have an SNMP OID (1.3.6.1.4.1.674.10892.1.200.10.1.2.1) that returns an integer (1-6). The values are: 1: Other 2: Unknown 3: OK 4: Non-critical 5: Critical 6: Non-recoverable I would prefer to not set limits on the sensor, but have i...
Tue, 10 Jun, 2025 at 11:53 AM
Map designer Loading problem
Version 8.4.1.2283 I have 12,000 sensors The Map Designer UI get's hung trying to load. I tried using Google Chrome Version 10 I tried using FireFox version 4 Both browsers eventually time out. I have read this article but I still c...
Tue, 10 Jun, 2025 at 11:53 AM
Can I hide bandwidth sensor "Total" channel?
Is it possible to set the bandwidth sensor Total to hidden in Tables and Charts "en masse"? With 4000 sensors I just don't want to see it but I can't figure out how to set this at the probe level so it removes it from all ...
Tue, 10 Jun, 2025 at 11:53 AM
Split Screens - making data available without login
How can I show multiple graphs for bandwidth connections to a intranet site and do this without being asked for a password at login. I would like to display graphs on a intranet page but but have the need for a password. Article Com...
Tue, 10 Jun, 2025 at 11:53 AM
Should the "traffic in" on one side of a point-to-point T1 equal the "traffic out" on the other?
I have an issue with my T1 point to point and slow traffic. I have a Rici T1 Ethernet converter at each end. while looking at the data over a period of time I see that the in on the T1 side aand the out on side b are not even close to equal...
Tue, 10 Jun, 2025 at 11:53 AM
Fix for the GeoMap limit?
As a feature request... What if you can turn off the Geomaps that appear in the right column when you check a group or device, but allow them to be used in the Maps? Most of the sites I am monitoring are in a single location. I do not ...
Tue, 10 Jun, 2025 at 11:53 AM
Ping mit verzögertem OK - Ausführungsdauer
Hallo, könnte mir jemand bitte mal erklären was genau dieser Wert von dem Sensor beschreibt? Der ist mir nicht ganz schlüssig. Vor allem das er bei so ziemlich jedem Gerät so zwischen 800 ~ 900 ms liegt, der "normale" aber &l...
Tue, 10 Jun, 2025 at 11:53 AM
why are all sensors reporting 'No data'?
All sensors are reporting 'No data since 16/05/2011 12:15...' This was when an auto-discovery was scheduled to run. It did so successfully, but then everything else appears to have stopped. Article Comments Dear Jonathan...
Tue, 10 Jun, 2025 at 11:53 AM
GeoMaps and Remote Probes
I have multiple locations connected to our main datacenter by WAN links, so I have remote probes installed in those locations. I would like to be able to use the GeoMap at the group ROOT, to only display the status of the probes, and not di...
Tue, 10 Jun, 2025 at 11:52 AM
How can I retrieve the cluster key?
I didn't record the cluster key during setup. Article Comments Hello, the "Cluster Key" is a password for all nodes in a PRTG Cluster. You can create this by yourself, it ensures that only your PRTG Nodes are in ...
Tue, 10 Jun, 2025 at 11:52 AM
Local probe disconnected. What happened?
The remote probe is listed as disconnected, with red sensor. And all other sensors are gray. What happened? How can we solve this problem? Thank you. Article Comments Hallo, is the line between the core server and the remote...
Tue, 10 Jun, 2025 at 11:52 AM
Multiple HTTP sensors for EqualLogic Array
Hello, I'm new to SNMP monitoring and PRTG. We've been performing auto-discovery on our environment and on some devices it's creating 2 HTTP sensors (HTTP2 and HTTP3) on one of our servers. What are these? The two graphs are d...
Tue, 10 Jun, 2025 at 11:52 AM
Where are the details ie: IP for a device listed
OK, system scanned the network, created tons of probes/sensors etc. I can click and view details, live data etc. Problem is, I don't see any IP for the device, I have this: Sensor (002) HP ETHERNET MULTI-ENVIRONMENT,ROM v29.11,JET...
Tue, 10 Jun, 2025 at 11:52 AM
Is IIS required or something ?
I have installed twice. The Windows GUI launches fine, but can't connect to any type of web interface locally or remotely... is IIS suppose to be installed or something ??? Nothing in the online requirements that I can find mentioned II...
Tue, 10 Jun, 2025 at 11:52 AM
interface channels
I'm using SNMP Traffic Sensor to monitor one of my interface in a switch. I have enable to capture all available channels for this sensor. I noticed that some of the channels like Unicast Out (volume), Unicast out (speed) are all displa...
Tue, 10 Jun, 2025 at 11:52 AM
faster polling (1 second or less) or larger ping interval
Hi, we would like to use PRTG to monitor the wireless part of our factory floor. The WLAN quality needs to checked continiously. In order to do that we want to graph the ping response times (and time-outs) depending on the type of appli...
Tue, 10 Jun, 2025 at 11:52 AM
Add sersor data to one graph
Hello, Is it poosible to get the sum of multiple sensors into a grapfh? I would like to get a number of logged in RDP users. But we have multiple server. Can I add the outcome of the sensors to one variable? Thanks in advance! Art...
Tue, 10 Jun, 2025 at 11:52 AM
More detail on Setting up Wildcard Cert for PRTG network monitor v8
I am running PRTG on a Windows 7 / IIS 7 server and I have an existing Wildcard Cert that I would like to apply to PRTG web. The instructions found at the link below are very vague. The Wildcard cert I have, has an extension of .pfx. I do n...
Tue, 10 Jun, 2025 at 11:52 AM
sniffing
Hi, Somebody change between old and new PRTG for packet sniffing headers ? I want to monitor mail server, and check headers for pop and smtp protocols. Until the V7.1.4.3417 it' runing very well, now width the 8.4.1.2282 (new server) ...
Tue, 10 Jun, 2025 at 11:52 AM
Graph is reading a wrong result
PRTG is unable to read previous year result. If plot a graph for 365 days, notice that last year date results are all belong to 2011. For example, 1 Jan 2010, 1 Feb 2010, 1 Mar 2010 are all read as 1 Jan 2011, 1 Feb 2011 and 1 Mar 2011. Sho...
Tue, 10 Jun, 2025 at 11:52 AM
How to receive link down traps
Hi, i have install the SNMP Trap Receiver in my local probe but i can't seem to get any link down trap from my switch. My switch is configured to send link down traps to this local probe. As for this sensor setting, i have key in 1.3.6....
Tue, 10 Jun, 2025 at 11:52 AM
How can i find the report file generated by stored report?
How can i find the report file generated by stored report? Article Comments Please take a look at Where to find the created reports? May, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:52 AM
Queue of remote probe is caching measurements?
Hi, we had the problem that our core server was poorly accessible for about 5 hours due to network problems. So all remote probes were not able to transfer data correctly or at all to the core server. Now we have a gap on the core server ov...
Tue, 10 Jun, 2025 at 11:52 AM
How to view www traffic in details?
I enable Detail option for WWW traffic under Channel Selection for Sensor Packet Sniffer. The Help for this selection is "Detail: Count all traffic of this group and further divide it into different channels. The traffic will appear in...
Tue, 10 Jun, 2025 at 11:52 AM
Request for sensor clone enhancement
I'd like to request a way to clone a sensor with no channels. I'm curious if anyone else would find this useful. Article Comments Hey Ismael, Just qurious, why? Isn't it so u create a master object that holds all ...
Tue, 10 Jun, 2025 at 11:52 AM
How can I create a statistical Ping sensor?
I want to ping some devices for statistical reasons only, without the sensor going into a warning or down state if the device is unavailable. How can I do this? Article Comments PTF.StatisticalPingXML This can be done with Cus...
Tue, 10 Jun, 2025 at 11:52 AM
Do not show down if ping fails
We have several access points that are on mobile carts. They are unplugged and stored often. Is there a way to prevent them from showing Failed? I want to collect performance data when they are in use, but do not want them to appear o...
Tue, 10 Jun, 2025 at 11:52 AM
Logging in to PRTG Network Monitor Version 8.x using LDAP
Is it possible to tie our PRTG Network Monitor to our LDAP servers? Article Comments Hello, I'm afraid this is not yet possible. best regards. May, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:52 AM
Logon failure: No network provider accepted the given network path(1203) (code: PE029)
Wir überwachen eine SMB-Freigabe auf einem RedHat Server mit einem PRTG "Folder" Sensor. Ab und zu meldet der Sensor für mehrere Minuten folgenden Fehler: Logon failure: No network provider accepted the given network path(1203) (...
Tue, 10 Jun, 2025 at 11:52 AM
SSH : The negotiation of host key verification algorithm is failed
Hi, I have tried to install a SSH Load Average sensor for a Linuxserver and I get this errormessage: "The negotiation of host key verification algorithm is failed". When I try to connect with putty, the ssh-connection works. Can y...
Tue, 10 Jun, 2025 at 11:52 AM
How can I use the core/probe health sensor on other devices monitored by the remote probe?
I'm monitoring a couple servers at several remote locations. I've installed the remote probes and they are reading perfectly. I've also added the additional servers at the remote sites and they are reading perfectly as well. ...
Tue, 10 Jun, 2025 at 11:52 AM
Automatic Delete Device
Hi, Is it possible to Automatically delete device after a specific time of down? Thanks, Meir Article Comments Hello, I'm afraid this is not possible. best regards. May, 2011 - Permalink Use an escalated notifi...
Tue, 10 Jun, 2025 at 11:52 AM
Could not perform update check: HTTP/1.1 403 Forbidden
Getting this error within our alerts. Says it's from System catagory. I assume something to do with a blocked web site because of how server 2003 blocks web sites until their added to the allowed list. Any assistance appreciated! ...
Tue, 10 Jun, 2025 at 11:52 AM
Excluding events from envtlog sensor
I have read in the Knowledge Base that the Eventlog Sensor can not exclude certain events. Is there a plan to implement souch a filter to negate certain event id's? As many events do not represent a problem and should be ignored by the ...
Tue, 10 Jun, 2025 at 11:52 AM
How can I stop Auto-Discovery discovering the same PC more than once?
Whenever I run auto-discovery some PCs come up again with the same resolved DNS name but a different IP address because DHCP is setup on the local network. Is there any way to avoid this? Article Comments Dear Jonathan, are th...
Tue, 10 Jun, 2025 at 11:52 AM
Can't find smtp delivery settings
Hi, I'am trying to setup smtp notification delivery. I want to receive emails of warnings and errors. When I go to Setup / system administration / Delivery Notification settings I only see what I think is SMS setup. I only can select ...
Tue, 10 Jun, 2025 at 11:52 AM
Can i display sflow information per interface?
I want to monitor slfow traffic and show it per interface Article Comments Hello, that should be possible using a filter or a Custom Sflow Sensor. best regards. May, 2011 - Permalink
Tue, 10 Jun, 2025 at 11:52 AM
Monitor state of cable provider
I have several locations that I would like to monitor the state of the Comcast Cable that is provided to use. I have a firewall that is between the Comcast cable box and our public network users. In the event that Comcast service is down th...
Tue, 10 Jun, 2025 at 11:52 AM
Having trouble with WMI free space sensor
Getting this error: 80070553: Cannot start a new logon session with an ID that is already in use and - Note: the OS version of the device could not be determined, WMI might not work reliably. The Probe Health sensor on this same server i...
Tue, 10 Jun, 2025 at 11:52 AM
Is there a way to separate the items in ESX Server Health probe?
I would like to have items like CPU and Memory separated from each other, like on my Windows servers. I just did an autodiscover on my ESXi hosts, and it lumped them all together under ESX Server Health which is fairly difficult to read. ...
Tue, 10 Jun, 2025 at 11:52 AM
Can a sensor be created or configured to monitor a service that has been in the stopping state for a
Can a sensor be created or configured to monitor a service that has been in the stopping state for a specific amount of time? I would like a notification or run an external program if a service has been in the stopping state for over 30 sec...
Tue, 10 Jun, 2025 at 11:52 AM
WMI Terminal Services (Windows XP/Vista/2003) Not Working
I have 4 Terminal Servers with various WMI sensors working just fine on all of them. However, I can not get the WMI Terminal Service to monitor the number of sessions to work on 1 of the Terminal servers but this sensor is working on the o...
Tue, 10 Jun, 2025 at 11:52 AM
PDF Report for Users
I have different users on PRTG and I have seen users are not able to download any report in pdf even though i ve given full right to that user on that report. Is there any way that they can see or download Report in pdf without givin Admini...
Tue, 10 Jun, 2025 at 11:52 AM
PRTG graphs as IE webslice?
Would be nice to have certain important graphs as a IE webslice Article Comments did you take a look at the maps already? May, 2011 - Permalink yes looks at the graphs often. And I know I can create maps, but it would be...
Tue, 10 Jun, 2025 at 11:52 AM
automated clearing of acknowledged alerts
Is there any way to stop the acknowledgement of a down sensor being cleared by sensors going into the grey state? For example, say there is a device with a low disk space alert and this has been acknowleged. If for some reason the device ...
Tue, 10 Jun, 2025 at 11:52 AM
Migrating prtg network monitor to another server
I follow this guide "https://www.paessler.com/knowledgebase/en/topic/413-how-can-i-move-migrate-my-prtg-installation-to-another-computer" to change our prtg network monitor to another server with the same configuration but when i ...
Tue, 10 Jun, 2025 at 11:52 AM
Snmp Traffic sensor Threshold
I use Snmp Traffic sensors to monitor the bandwidth and errors\discards on router interfaces. I noticed that i can't use the Threshold notification. Is there any way to create alarm for bandwidth Threshold? (for example, if I have a bur...
Tue, 10 Jun, 2025 at 11:52 AM
How do I set up notifications for interface up/down & send them to different groups?
I am currently using Solar Winds Orion and I want to move to your PRTG Network Monitor program. We have a variety of alerts based on interface up/down changes, device up/down, threshold notifications, and some devices that are primarily do...
Tue, 10 Jun, 2025 at 11:51 AM
Snmp error SNMPERR_BAD_SENDTO
I sometimes get this error on snmp traffic sensors - SNMPERR_BAD_SENDTO (SNMP error # -12) after pousing the sensor and then resume it come back to normal state. what this error means? can I do something to recover the sensor automaticall...
Tue, 10 Jun, 2025 at 11:51 AM
Incomplete cluster
I set up a new server as the cluster member. When I login to the failover node the only device listed is the cluster node. Shouldn't all of the devices and remote probes on my master be listed on this site? Article Comments ...
Tue, 10 Jun, 2025 at 11:51 AM
Maps -see details without logging into PRTG
Is there a way to when viewing a map through a link say for the helpdesk that they can highlight the device link and it will show the graph of a device, rather than not showing anything, without them logging in? Article Comments ...
Tue, 10 Jun, 2025 at 11:51 AM
PRTG 8.4
Hallo! I would like to know some things about PRTG 8.4. What's the backup's recommendation? is it necessary to update the remote probes softwares? What is the minimum hardware for this version? Thank you. Article Comment...
Tue, 10 Jun, 2025 at 11:51 AM
Reporting on alerts or warnings of the previous day
Is there a way to create a report on alerts or warnings on devices for the previous day \ period, so that managers can see what errors there were. Article Comments Hello, while this is not possible by default, with PRTGs repor...
Tue, 10 Jun, 2025 at 11:51 AM
Default turning off discovery email notifications.
Is there a central location to turn off discover email notifications of devices without turning off other warnings and errors alert emails. Article Comments Hello, please see the solution in the following KB-Article: Is there...
Tue, 10 Jun, 2025 at 11:51 AM
Report on WAN downtime
Is there a way to report on WAN downtime over a week, for any devices that may have gone down. Article Comments Hello, I'm afraid, without the usage of Remote Probes or Cluster Nodes, PRTG can't know from the perspecti...
Tue, 10 Jun, 2025 at 11:51 AM
Monitor VMWare virtual guest
Hello, a challenge scenario. Customer is using VMware infrastructure setup with vMotion etc for redundancies. Each virtual guest is configured with certain parameters such as access rights, alert options etc, so they can allow end user...
Tue, 10 Jun, 2025 at 11:51 AM
SUN Solaris CPU SSH Monitor
Hi - Trailing the PRTG and I am finding it is closing alot of issues we previously had with other network management systems. The last item we need to have working is the monitoring for SUN Solaris CPU and MEM via either SNMP MIB OID - OR...
Tue, 10 Jun, 2025 at 11:51 AM
Drop Down list box does not display the entire notification list
When I set up a new notification on a sensor Channel and click the "On Notification" drop down I see the entire name of the Notifications. As an example I see "Email to all members of group PRTG Users Group" because t...
Tue, 10 Jun, 2025 at 11:51 AM
Troubleshoot snmp
I have implimented snmp on my prtg, is there any way to troubleshoot snmp??? MOK Article Comments You can use our SNMP Tester Jun, 2011 - Permalink yeah...snmp tester is realy a good tool.. Thanks Patrick..!!! Jun...
Tue, 10 Jun, 2025 at 11:51 AM
Monitor Linux Servers
We have lot of linux Server at our data center, I want to monitor those servers using PRTG. Is it possible?? Wther Sniffing is also possible through my PRTG 7?? MOK Article Comments Hallo, please use PRTG 8, it offers a lot ...
Tue, 10 Jun, 2025 at 11:51 AM