kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Monitoring Switches
I am using PRTG v8 and PRTG Traffic Grapher to monitor DELL switches in my office. A number of my switch ports go up and down all day. They are down for only a few seconds according to the email trail but it offers concern to me that ther...
Tue, 10 Jun, 2025 at 10:15 PM
How to access ms sql server database from PRTG?
i want to access ms sql server database and get some data and write some data in to it from PRTG. Is this possible? can you please describe the steps to do it? Article Comments Please have a look at our MSSQL Sensor. You can exe...
Tue, 10 Jun, 2025 at 10:15 PM
No OIDs found message rusulted when i scan OIDLIB using snmp tester
i want to monitor my JVM details. so i use native snmp interface process. i download the MIB file for jvm management and import and convert it into oid library using your MIB importerv3. i enable the snmp agent on the device and read device...
Tue, 10 Jun, 2025 at 10:15 PM
Reading the Monitoring Database
Hi I hope that you are well I am hoping to use PRTG in conjunction with some other systems to create ad-hoc or monthly reports for my Managed Services clients. I have seen that the database files within the Monitoring Database folder...
Tue, 10 Jun, 2025 at 10:14 PM
Custom Notification doesn't run PS script
Hi I created custom notification that should run powershell script and script writes some information to file on disk. This notification works when I click "Test" (in Account Settings - Notifications) - it creates file on disk. ...
Tue, 10 Jun, 2025 at 10:14 PM
Can sensor messages be used in Notifications .exe as a parameter
Hi, For example: Using Windows Event Logs sensor, filter for certain events, when it finds those events fire off a Notification which will run a powershell script, is it possible to use the last sensor message as a parameter for that sc...
Tue, 10 Jun, 2025 at 10:14 PM
Unable to monitor jvm using its native SNMP interface
I want to monitor my JVM details and there fore i am using native SNMP interface. I try to follow instruction which appear in your knowledge base. https://helpdesk.paessler.com/en/support/solutions/articles/59728-how-can-i-monitor-jvms-wi...
Tue, 10 Jun, 2025 at 10:14 PM
External DNS resolution.
Hi everyone, I'm wondering if it could be created a sensor for external DNS resolution that avoid to get an answer; in my DataCenter the reply for this DNS's is not allowed and therefore the sensor I create is not enough. For ex...
Tue, 10 Jun, 2025 at 10:14 PM
The server was stopped
I installed PRTG trial a week ago and ran through the tutorial. I have not had time to look into the software again until today and I am getting the below error. The server hosting the PRTG software has plenty of free drive space. PRTG Ne...
Tue, 10 Jun, 2025 at 10:14 PM
No such object (SNMP error # 222) for HP-UX Server
Getting error No such object (SNMP error # 222) for Sensor SNMP Linux Load Average Server is HP-UX. ANy idea about which community string we have to define in HP-UX snmpd.conf or iany other way we can deal with this Article Comments...
Tue, 10 Jun, 2025 at 10:14 PM
Moving device to another PRTG server
i want to move the devices from the free license to newly bought licensed server... note: Licensed server also got many other devices and groups in production. Article Comments Hello, Kindly note that it is not possible to mo...
Tue, 10 Jun, 2025 at 10:14 PM
WMI smart sensor issues
I have my two computers monitoring with PRTG, one is a server, second one has just probe installed. Both PC's have SSD + HDD and both HDD are monitored by smart sensor (WMI SMART .\PHYSICALDRIVE1). I have that sensor constantly turning...
Tue, 10 Jun, 2025 at 10:14 PM
PRTG SNMPv3 strings
Hi, I have inherited a PRTG server from the last person who worked here. One issue he didnt record the SNMPv3 strings anywhere. Cisco devices dont give these out, is there anyway PRTG can reveal the strings used? LittleAdmin A...
Tue, 10 Jun, 2025 at 10:14 PM
Can anyone tell me API format for using /a[i/objectmove.htm
I am trying to create a script to move objects from a base group to a sub group. My objects have the name of the sub group in the name field so I can logically locate the group ID to move them to. I see that I can duplicate an object to t...
Tue, 10 Jun, 2025 at 10:14 PM
Cisco ASA: Missing Power & Temperature sensor
Hello Support, I tried to use SNMP to monitor our ASA5545. It shows CPU, memory and interface, all works well, but I couldn't find sensor for power supply and temperature. Could you please let me know how I can setup it? Thanks, Fra...
Tue, 10 Jun, 2025 at 10:14 PM
I am unable to See My Syslog via Syslog Receiver Sensor ?
I am testing Prtg on windows server 2012 R2 when i add syslog receiver sensor on it it was unable to provide me syslogs of my machine. please gave me your suggestions regarding the issue. as same as i also add a laptop in the device with OS...
Tue, 10 Jun, 2025 at 10:14 PM
Process JSON response from HTTP POST request
Hi. Is it possible to process a JSON or XML response from an HTTP POST request? Of the HTTP sensors: "HTTP XML/REST Value" doesn't support POST. "HTTP Advanced" supports POST but doesn't support JSON/XML...
Tue, 10 Jun, 2025 at 10:14 PM
HTTP Advanced sensor's display Unsupported Media Type
Hello All, I'm trying to monitor a Webservices server using the HTTP Advanced sensor. In order to test my request I used SOAP UI, and from this tool I'm getting a correct server response. Then I copy/paste the same query into the PO...
Tue, 10 Jun, 2025 at 10:14 PM
Best setup/practise for clustering remote probes
We are looking to set up a new instance of PRTG . What I would like to know, is best practice for failover. So we envisage setting up the server on vmWare in the data center (i know you recommend physical, but we have some super power...
Tue, 10 Jun, 2025 at 10:14 PM
BGP routing table
I need to monitor a specific route in BGP routing table. If the route is in the table, it will give me a value. otherwise it will give me a different value. How can I achieve that? Article Comments Hi, currently this is ...
Tue, 10 Jun, 2025 at 10:14 PM
Vmware Sensor does not work anymore
Hello, my PRTG installation had an Update in the Morning to the 16.3.24.4980 i hat 2 installations of PRTG on both i hat install the new version. (16.3.24.4980) one of the installation is up2date and shows no errors. the other installatio...
Tue, 10 Jun, 2025 at 10:14 PM
MapQuest API not working anymore
Good morning, MapQuest is not supporting direct tile access anymore ("As of July 11, 2016, direct tile access has been discontinued.") The map provider "Nokia Maps" is still working. Article Comments Hi Fl...
Tue, 10 Jun, 2025 at 10:14 PM
Sensor HTTP - ECP Health Check
We have two of six Exchange 2013 servers who suddenly came up with the following error message: Failed to establish secure connection [Step 0] Socket Error # 10054 Connection reset by peer. [Step 1] Socket Error # 10054 Connection reset b...
Tue, 10 Jun, 2025 at 10:14 PM
custom sensors are unflexible
We have 2 custome sensors with powershell. One observing DHCP scopes and another checking the expiary date on certificates. These sensors work well until we change something. If we rename or delete a scope in DHCP, the sensor doesnt get any...
Tue, 10 Jun, 2025 at 10:14 PM
Read the .db file.
I would like to know how can I open the Database's PRTG. I'm making an application that will connect on PRTG and load some datas, but, I can't read the .db file. I did try with the Log Database.db. Other question: Where'...
Tue, 10 Jun, 2025 at 10:14 PM
PRTG recover
Hi, I have an old PRTG station that is running an old version of PRTG (v8.1). Is possible to upgrade it without problem? Otherwise, I would like to change the hardware, so I would like to install a brand new pc with the latest version of...
Tue, 10 Jun, 2025 at 10:14 PM
Fixing SNMP error # 223 by extending OID
Hello, I read all the posts here on error 223 and couldn't figure out why snmpwalk AND Paessler SNMP Tester 5.2.3 returned the same 223 error when SNMPTester was in "Custom OID" request mode. Had written a post requesting ...
Tue, 10 Jun, 2025 at 10:14 PM
I thought I had switched to 64-bit PRTG, but no
Discovered today that I have been running 32-bit version of PRTG ever since I moved it to a 64-bit Windows Server 2012 R2 server and reinstalled it there. I read in another thread that the installer actually installs a 32-bit version on a...
Tue, 10 Jun, 2025 at 10:14 PM
How to remove downtime line in report?
In reports templates there are downtime line (RED LINE), i just need utilization result in reports without downtime line. Could you help me to remove downtime line (RED LINE)? Thank you Article Comments In the report settings,...
Tue, 10 Jun, 2025 at 10:14 PM
Netflow problem
Hi i installed PRTG trial version trying to capture net-flow from ASA 5525 i opened Netflow tester for NetflowV9 and i can see the traffic on server but its not working so if you can help me in this issue Article Comments Hi M...
Tue, 10 Jun, 2025 at 10:14 PM
Syslog reciever sensor message format
Hi, we started using syslog reciever sensor, but I still dont know right message format. Could someone please give an example how the syslog message should look like to fill all columns (even "tag" and "data")? Thank...
Tue, 10 Jun, 2025 at 10:14 PM
Use vbscript with window credential return error
I use a vbscript custom sensor and set use Windows credentials of parent device but will return "Access denied. Please check your Windows credentials. (code: PE095)". But other sensor use WMI not return any error Article...
Tue, 10 Jun, 2025 at 10:13 PM
MapQuest Error: direct tile access has been discontinued
My maps are not shown. Instead the map shows a message with "As of July 11, 2016 direct tile access has been discontinued" and a link to: http://devblog.mapquest.com/2016/06/15/modernization-of-mapquest-results-in-changes-to-o...
Tue, 10 Jun, 2025 at 10:13 PM
Monitor FTP FOlder
Hi, I need to monitor usage (GB) of a folder, that is on a Public IP connected by FTP I create a sensor FTP, with IP, user/pass wtc. It woirks but It only can count the number of the files but not the dimension of files folders and sub. Is ...
Tue, 10 Jun, 2025 at 10:13 PM
sttop ping sensor
How I can to sttop the ping sensor because I dont want this information. Article Comments Hello, If you don't need the Ping or any other sensor, you can pause or delete that sensor. Best regards Jul, 2016 - Permalink
Tue, 10 Jun, 2025 at 10:13 PM
Multiple Context Name
Hello, I am attempting to setup PRTG for SNMP Printer sensor, to monitor the printers at my school. I have 3 different types of printers, all Toshiba's - Models 262, 263, 2040. The problem I have is that the 2040's will use SNMP...
Tue, 10 Jun, 2025 at 10:13 PM
Confusion about snmp settings at remote probe
Im running a PRTG server and added a python mini probe for Linux to monitoring some devices of a network via snmp. Working fine with v1. If I set the snmp rule at root (top of PRTG) to snmp v3 all sensors going to be weak. Inside the settin...
Tue, 10 Jun, 2025 at 10:13 PM
Apply device template to existing auto discovered devices
Hello, How do I apply a device/sensor template to existing devices that have had an auto-discover completed on them? I created a template based on an existing device, but when I tried applying that template to another device with differ...
Tue, 10 Jun, 2025 at 10:13 PM
Notification: executing a program
Goodmorning, I'm trying to let PRTG call through Skype but I'm having a strange behaviour. I tried two kind of call: A BAT file with this instruction: "C:\Program Files (x86)\Skype\Phone\Skype.exe" /callto:nick...
Tue, 10 Jun, 2025 at 10:13 PM
Limit of Registered Mobile Devices for push notifications
Hello guys, Is there any number limit of registered mobile devices in a single PRTG server? Maybe I need to put more than 100 mobile devices under my prtg server receiving push notifications. Please let me know if there is any condition...
Tue, 10 Jun, 2025 at 10:13 PM
PRTG Custom Sensor - Powershell - Functions not recognized?
I have written a Powershell script with a defined function. It runs just fine when executed in a powershell window, but when PRTG runs it, it says the command (the function I defined later in the script) is not recognized. Is there some res...
Tue, 10 Jun, 2025 at 10:13 PM
Group mapped to AD group doesn't contain members
I have created a group mapped to an AD group. Within AD, that group contains members directly in it (no nested groups). When I look at the Group in PRTG, it has no members. We are trying to use this group for alerting. Authentication based ...
Tue, 10 Jun, 2025 at 10:13 PM
monitor all folder on C: drive
Hello , is it possible to monitor all folder on a windows server (eg C:\) and show like folder sensor will display folder size and display the folder is growth and how much it growth? Article Comments Dear a23554 A treesize-l...
Tue, 10 Jun, 2025 at 10:13 PM
Traceroute sensor hop count results have decimal places
I'm trying to figure out why the hop count results are showing decimal place graph points. For example I have a device that has a normal hopcount of 5 hops but every once in a while the graph will show a change to 5.20 hops. That does...
Tue, 10 Jun, 2025 at 10:13 PM
Dependancies- What am I Missing?
Hello I am hitting a bit of a wall in setting up dependancies of the devices on our network, but think the feature I require must be possible, I’m just going about it the wrong way: I’m trying to set up the system so that if the ping se...
Tue, 10 Jun, 2025 at 10:13 PM
Error with value ssh script sensor
Regarding to this post https://helpdesk.paessler.com/en/support/solutions/articles/76000063557-is-there-a-shell-script-example-for-prtg-s-ssh-script-sensor we can choose a returncode between 0 and 5. We want to create a ssh-script sensor ...
Tue, 10 Jun, 2025 at 10:13 PM
snmp no resposne
Hello, we want to monitor some devices only when they are online. If they are offline we get the following message: No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP-Feh...
Tue, 10 Jun, 2025 at 10:13 PM
Router and link bandwidth
hi i have configured snmp on a cisco router and added it to PRTG , but prtg doesn't show the actual interface or link bandwidth of the router , for examps the interface 100mbps or the link speed 1 Mbps , how can i configure prtg to...
Tue, 10 Jun, 2025 at 10:13 PM
User Account added in two different AD Groups but he isn´t able to see only the the persmissinos of
Hello, one of our users is registred on two dieffernent AD Groups. The backround ist to be able to have the rights of both groups (both are just able to read only). Is there any reason why he is able to see only the Probes that can see on...
Tue, 10 Jun, 2025 at 10:13 PM
Check if files are periodically updated on a windows share
I need to get an alert if a file is not updated regularly. I cant find anything with that option Article Comments Dear Waynes This can be done with the File sensor. Please note that the service "LanmanServer" must be...
Tue, 10 Jun, 2025 at 10:13 PM
Adding groups of devices by tag to maps
I am new to PRTG and I am attempting to build maps for our college campus. I would like to build an overview map for the campus but I would like to bundle devices that I am adding to the map by maybe using the building ID as a Tag field. Am...
Tue, 10 Jun, 2025 at 10:13 PM
Cisco Device Hostname
Hello. when i am adding auto-discovery group with cisco routers in the device name is is resolving the name and also it is writing ip address of the device. how can i do so that in the hostname there will be only name and not ip address als...
Tue, 10 Jun, 2025 at 10:13 PM
SNMP Advanced Division/Multiplication
Hi Team, Is it possible to in the future look at adding the feature of adding the division and multiplications of results for SNMP Advanced ? I've used this to map data from a heat exchanger however its reporting temps of 134c and 1...
Tue, 10 Jun, 2025 at 10:13 PM
Trying to monitor the Temperature on PRTG
Hell Team, I am working on PRTG where i have to monitor the temperature of the Arista Switch. I added the OID using SNMP Custom Sensor and i am able to make it work but i am seeing numeric value instead of temperate ( i dont see Degree in...
Tue, 10 Jun, 2025 at 10:13 PM
Active Directory Integration - New Computers?
Can PRTG sync with Active Directory to automatically add new computers? For instance, A new computer is added into the Workstations Organizational Unit. PRTG scans\syncs with that OU, discovers the new computer account, adds it in to the li...
Tue, 10 Jun, 2025 at 10:13 PM
SNMP on different Network Cards on single probe
Hi I currently have a problem with using anything but the ping on a line of switches which are in a different subnet than the main nic og the probe server. Does the PRTG probe software have any issues in using multiple nic's ? I h...
Tue, 10 Jun, 2025 at 10:13 PM
Remote router configuration ?
Hello, I would like to know if the PRTG network monitor implements a feature to backup/restore router's configuration, and also if it's possible to get automatically a tree-structured map of a network. Thank you Article...
Tue, 10 Jun, 2025 at 10:13 PM
Monitor PRTG's database
I want to Monitor PRTG's database data. It is like I want to monitor one sensor's channel and that channel's different between today and yesterday . Is PRTG can do that Article Comments The database itself cannot be ...
Tue, 10 Jun, 2025 at 10:13 PM
how to solve socket error #10061 in prtg network monitor
I added an instance in net monitor and enabled http, ssl security port 8081. Both the sensors are down with the error message "Socket error 10061 ". How do I solve this ? Thanks. Article Comments Could you post a sc...
Tue, 10 Jun, 2025 at 10:12 PM
MySQL datetime error
I set up a mysql sensor whit following sql code: SELECT * FROM `shop_cron_monitoring` WHERE `cron_name` != "cron_zap_import" AND `end_time` < DATE_SUB(NOW(),INTERVAL 24 HOUR) OR `cron_check` = "1" I receive an erro...
Tue, 10 Jun, 2025 at 10:12 PM
Getting access denied from one server
I am trying to create a sensor from a new probe, it give me access denier error. I have another probe server and the sensors are created successfully from there. Article Comments Hello Joanna, Which sensor are you trying to ad...
Tue, 10 Jun, 2025 at 10:12 PM
SNMP Error 223
Hi all, I have three identical routers with the same SNMP configuration. I have been trying to add a standard SNMP sensor to monitor bandwidth usage etc. One of the devices is working fine but the other 2 continue to give me a 223 err...
Tue, 10 Jun, 2025 at 10:12 PM
Error with Microsoft SQL v2 Sensor
I am getting the following error message when I try and use the Microsoft SQL v2 sensor on version 15.3.18.3118+ XML: The returned xml does not match the expected schema. (code: PE233) -- JSON: The returned json does not match the expecte...
Tue, 10 Jun, 2025 at 10:12 PM
Cryptolocker detection with PRTG
Hello Paessler, It seems cryptolockers are more and more active. We were hit in august 2014 and we were lucky we could stop the malware early and we only had to restore a small portion of all files. However we have implemented a three-ste...
Tue, 10 Jun, 2025 at 10:12 PM
filter_status table
I've found I like to set this to my "home" /sensors.htm?id=0&filter_status=5&filter_status=13&filter_status=12 by trial and error. It seems to give a good quick overview of all abnormal sensors. Is there any docu...
Tue, 10 Jun, 2025 at 10:12 PM
Script Python in "SSH Script Sensor"
I wrote a script that return 0 or 1: IF x print 1 else print 0 but in sensor I have this message: Received empty SSH response. Please check the sensor log. Article Comments Hi Rodrigo, The returned response must look like ...
Tue, 10 Jun, 2025 at 10:12 PM
IT Manager
Dear Support I configured the trial version of MRTG Network Performance Monitor. I configured the sensors, when any device is down, I am receiving the email but the device is coming up then no email. Can you please update how to make setu...
Tue, 10 Jun, 2025 at 10:12 PM
Direct delivery using built-in email server (default)
HI, We are using Direct delivery using built-in email server (default). But we got black listed and when sending notification we get log event: "Your access to this mail system has been rejected due to the sending MTA's poor r...
Tue, 10 Jun, 2025 at 10:12 PM
ENHANCEMENT REQUEST - Only show Maintenance renewal message to admin users
Can we have an option to only to show the Maintenance renewal and Expired Maintenance messages to admin users, please. Normal users do not need to be notified regarding maintenance status. Article Comments Dear Peter Thank y...
Tue, 10 Jun, 2025 at 10:12 PM
Custom SNMP lookup
I want to create custom SNMP sensor for Cisco CUBE device to monitor dial-peer state. For example, OID 1.3.6.1.2.1.2.2.1.7.20 for dial-peer with IfIndex 20. Returning valuse are 1 (state Ok) or 2 (state Out-of-service). I create file for ...
Tue, 10 Jun, 2025 at 10:12 PM
PowerShell script running on remote server
Hello. I have one quite simple PowerShell script which I need to run on a remote server to monitor some WMI objects. This server and PRTG probe are in the same domain. When I execute the script from PowerShell environment manually everythin...
Tue, 10 Jun, 2025 at 10:12 PM
SNMP error # -2003
Hi, I have several ILO 's about ; twenty of ILO 4 , four of ILO 3 and two of ILO 2. with ILO 4 prtg monitoring sensor is without issues ( HP Proliant System Health & SNMP HP ProLiant Physical Disk ) . with ILO 3 and ILO 2 ...
Tue, 10 Jun, 2025 at 10:12 PM
Windows Software restriction Policy + WMI Event LOG
Dear peeps, I just rolled out Windows Software restriction Policy true out or systems. Now i wanne know if it's possible to monitor the events with PRTG, to be specific I know it's possible to get an trigger when te event has happ...
Tue, 10 Jun, 2025 at 10:12 PM
Measure download speed
We're looking to measure the download speed/bandwidth available to a probe at a given interval. Something like a speedtest.net test, I don't think PRTG has anything like that but we wanted to check. Anyone else out there that want...
Tue, 10 Jun, 2025 at 10:12 PM
what controls the Unit for Charts in 2-day and 30-day?
I created an exexml sensor which should only have 3 values 0 = downtime 50 = failed over 100 = not failed over for example the script xml output for the result "50-failed over" looks like this: $xmlToPRTG = @...
Tue, 10 Jun, 2025 at 10:12 PM
Error for HTTP Advanced Sensor
When i use an HTTP Advanced sensor, i get the following error: "Failed to establish secure connection [Step 0] Socket Error # 10054 Connection reset by peer. [Step 1] Socket Error # 10054 Connection reset by peer. [Step 2] Socket Err...
Tue, 10 Jun, 2025 at 10:12 PM
Monitor all services on a server set to automatic(not working)
Dear support, The script is not working correctly, he indicates a "Ok" but there are Automatic services stopped right now. What am I doing wrong. #=========================== # ___ ___ _____ ___ #| _ \ _ \_ _/ __| #| _/ /...
Tue, 10 Jun, 2025 at 10:12 PM
Custom EXE - This sensor has not received data
Hi, in my company we are observing problems whith Custom EXE sensor. Either it is a Powershell or EXE custom made program, it is at some random point not recieving data. From server side we can see that this process is hanging in "unkn...
Tue, 10 Jun, 2025 at 10:12 PM
encrypt prtg server
on the prtg core server i used the wmic command line and then process, now i can see all the username and password for all my devices that added to prtg!!!!!!!!!! as clear text cmd> wmic wmic:root\cli>process . . VMWareSensor.exe ...
Tue, 10 Jun, 2025 at 10:12 PM
PRTG Local and Remote Probe
Hi i like to monitor my PRTG Local Probe also from our Remote Office. So i can monitor my PRTG Server. Is this possible? How can i do this? Kind regards, adrian Article Comments Hello Adrian, Yes, that´s possible. Just ad...
Tue, 10 Jun, 2025 at 10:12 PM
Exchange Powershell Timeout
Hi All, Im trying to setup an exchange powershell monitoring sensor against on of our DAG members the same as I have done before but not i am getting an error message of "Timeout (5000 ms)" I assume this might be becacue we have...
Tue, 10 Jun, 2025 at 10:12 PM
Different color sensor
I am interested in implementing the custom html script that was mentioned for allowing some sensors to be a different color, I believe the post mentioned they had it working in pink. I have a sensor that is required on all of our servers th...
Tue, 10 Jun, 2025 at 10:12 PM
How to change graph values?
Hi everyone, I have an old PRTG server which was installed a few years back by someone else, it's version 6.1. I have installed a new PRTG server with the latest version, and was able to configure a few of the sensors I needed which...
Tue, 10 Jun, 2025 at 10:12 PM
Can Agents run scripts on their own?
Ok, here is a scenario: The PRTG is setup, it's talking to multiple agents. Some of the agents are set to run scripts when thresholds are breached. I guess there are two questions: 1. Can the agent poll the system its on independent...
Tue, 10 Jun, 2025 at 10:11 PM
Sensor SNTP
I have some Windows PCs. PING and FreeDiskSpace sensors working except SNTP on all of them. I get "The server did not return a valid time (code: PE085)". On Linux machines it works without problems. Is there any workaround on this...
Tue, 10 Jun, 2025 at 10:11 PM
What are the SSL changes in V 14.4.12 and how does that affect me?
In version 14.4.12.x. we have implemented many changes regarding SSL encrpytion. This article explains these changes and their effects. Article Comments This article applies to PRTG Network Monitor 14.4.12 or later Quick Overv...
Tue, 10 Jun, 2025 at 10:11 PM
Can I change scanning interval
Is there way to change to scanning interval to less than 30 seconds? I am missing significant events that are happening during that 30 second period. Your old PRTG Traffic Grapher allows me to set scanning intervals as low as 5 seconds. ...
Tue, 10 Jun, 2025 at 10:11 PM
Change WMI Volume Sensor Default
I want to change the WMI Volume Sensor primary Channel to "Free Bytes" per default for every existing and new sensors. Is it possible? Article Comments Hello, I afraid that it is not possible to change the primary c...
Tue, 10 Jun, 2025 at 10:11 PM
How to resolve issue with WMI Exchange Sensor ?
Hello, When I add the WMI Exchange Sensor I get this error : "This sensor has not received any data since startup. Please check "WMI Delay" channel of core, probe health sensor. Consider distributing your WMI sensor acr...
Tue, 10 Jun, 2025 at 10:11 PM
NetFlow toplists are starting from 10am
I've created new toplists for my NetFlow sensor with long periods - 6 hours and 24 hours. The 6 hour one saves data in the range 10am-4pm, 4pm-10pm, etc. The 24 hour one has its range from 10am-10am. I assume this is because I'm in ...
Tue, 10 Jun, 2025 at 10:11 PM
How to assign properties to a link
Hello everyone, I search how i can put features on link. To me the most important is to see in real time the bandwidth on link but i don't know how to do that. Is it possible? thanks for your answer. Article Comments Dear ...
Tue, 10 Jun, 2025 at 10:11 PM
change color of Partial Down to match Up
I guess my root issue is that I a clustered environment I get false negative downs from one of my nodes some small but annoying percentage of the time. As a work-around we would like to treat partial down as the same as up, at least from...
Tue, 10 Jun, 2025 at 10:11 PM
WMI Logical Disk I/O Sensor Error - 2 is not free space
I have added the WMI Logical Disk I/O Sensor to a Server 2008 device and I am receiving the error: "2 is not free space" I have this sensor working on many other Windows Servers 2003, 2003 R2, 2012. This is the only 2008 Serv...
Tue, 10 Jun, 2025 at 10:11 PM
Can we change dependency settings on multiple sensors via the muti-edit function?
When selecting multiple sensors in a device using the multi-edit function, we would like to be able to change the dependency settings for the selected sensors. At present we have multiple sensors on secondary devices (ie not the primary d...
Tue, 10 Jun, 2025 at 10:11 PM
Metrics for managing staff
Hi, I want to be easily able to report on the average time taken to acknowledge an alarm. This is a key performance measure for my Operations team. Ideally i would like; Set filter for Between 9am and 6pm Total alarms in this period Av...
Tue, 10 Jun, 2025 at 10:11 PM
MySQL V2 Fatal Error
Hello. I need to create a sensor retrieving data from a MySQL database, but the table name is dynmaic. So i have to use a Prepared Statement to produce the query string first As in: SET @c = '131'; SET @tb = CONCAT('hist_...
Tue, 10 Jun, 2025 at 10:11 PM
Report feature request
Hi there, Currently we are using PRTG to monitor multiple customers. This leads to the fact that we would like to change the .pdf report included in the e-mails to have easier sorting later without renaming the .pdf files. I'have seen...
Tue, 10 Jun, 2025 at 10:11 PM
Password Reset will not show up in my recover email?
Hey all! I'm new to the software and upon the trial period, I noticed when I tried to send my reset password from the default password...The reset password is NOT sent to the recovery email address. I've checked spam, new, bla...
Tue, 10 Jun, 2025 at 10:11 PM
Hotspot mac-address
Hi, Is there a sensor to get the hotspot mac-address that wifi android client (monitored) is connected? If no, is possible develop this? I need to this to geolocation. Regards Rodrigo Damaso Article Comments Hello, ...
Tue, 10 Jun, 2025 at 10:11 PM
Custom map designer
Is it possible show how many devices in a group? Article Comments Hello, Thank you very much for your support ticket. I'm very much afraid a simple counter, just counting the number of devices in a group, is not available ...
Tue, 10 Jun, 2025 at 10:11 PM