kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

SSL Certificate Sensor BETA - SNI Format
Using the new "SSL Certificate Sensor BETA" sensor in version 15.3.19.3972, we're having trouble replacing the superseded "HTTP SSL Certificate Expiry sensor". I'm assuming the problem is the format of the SNI, a...
Tue, 10 Jun, 2025 at 10:51 PM
Notification Tags are not working
Hey, I'm running PRTG v15.3.19.3972 and got a problem with notifications filtering. First I added some tags to notifications, after that I tried to filter these by the tag, but its not working. It shows an empty field like there are n...
Tue, 10 Jun, 2025 at 10:51 PM
Adding Sensors to remote probe
Dear Paessler I've add a remote sensor on a branch PC and I want this PC to collect all the branch data (SNMP, WMI..etc) currently I see only sensors on the branch PC (health, CPU .. etc) I need to sense other devices like a network U...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG External Database
Hi all, I'm just about to build our PRTG infrastructure and want to ensure that I build it to be as "performant" as possible. So my question is... Will the Core server perform better if the PRTG database is hosted on a separ...
Tue, 10 Jun, 2025 at 10:51 PM
Invasor
Bom Dia Gostaria de saber como ver se a alguém na minha rede sem permissão, e como ver se determinado IP esta usando muita banda da minha rede, e se a alguma maneira de impedi-los. Tanslation I'd like to know how I can find ro...
Tue, 10 Jun, 2025 at 10:51 PM
Filter Sensor List by Status?
Is there anyway to filter the sensor list by Status? I'd like to see all sensors with a particular tag then filter to just see the sensors with a status of Warning or Error. Article Comments Menu Sensors > By Status &...
Tue, 10 Jun, 2025 at 10:51 PM
SMTP Notification Exchange 2010 with authentication
Until now we used smtp Notification with our internal Exchange 2010 Cluster and anonymous access without any Problems. Because we have to send Email-Notification to an external Domain now we have to change from anonymous to SMTP Authentic...
Tue, 10 Jun, 2025 at 10:51 PM
Issue with SNMP Sensor
I am having an issue with our SNMP Sensors on one of our probes. They error with the message: "Could not create SNMP Session (-3000)" I have attempted to test using the SNMP Testing tool and am able to successfully get the uptim...
Tue, 10 Jun, 2025 at 10:51 PM
5000xUnknown
some of the sensor are in unknown status. How to resolve the issue. Article Comments Is that still the case? This usually occurs after a restart or update; or when the graph cache has to be recalculated. Patience is key then :) ...
Tue, 10 Jun, 2025 at 10:51 PM
Reverse PTR resolution on sFlow not updating
Hello We have several NetFlow and sFlow probes. For some subnets PTR resolution initially did not work. We have resolved the DNS issues and now from inside the OS were able to resolve the ip-to-host. However, those same ip's were not ...
Tue, 10 Jun, 2025 at 10:51 PM
AWS CLOUDWATCH PRTG SET UP
Hello, We have several EC2 instances on AWS cloud and chosen PRTG to monitor whole AWS infrastructrue. Could someone share me a document to get started with ? any leads ? Tq Article Comments Have you tried the Amazon CloudWa...
Tue, 10 Jun, 2025 at 10:51 PM
AWS CloudWatch error
Hi, I've been using multiple AWS CloudWatch monitors for over a year. All have been working fine. A few days ago, all CloudWatch monitors started to fail, simultaneously. The error that PRTG returns varies depending on which AWS servi...
Tue, 10 Jun, 2025 at 10:51 PM
PRTG Core Server can't start
Error on enterprise console was "Not Connected (Error in content:) Read other KB asking to start PRTG Core Server service. But it keeps failing. Already set the service to "Automatic Start (Delayed) but still same issue PRTG versi...
Tue, 10 Jun, 2025 at 10:51 PM
Sensor Dependency for Workstations
Hi there I am trying to create a group of sensors called workstations What I would like these sensors to do is ping the workstation every hour or so, but if there is no response from the ping sensor not report it but pause the other sensors...
Tue, 10 Jun, 2025 at 10:51 PM
warning - if an unknown device is on my network
Is it possible to get a warning if someone connect an unknown device to my network. PRTG know all my used IP on my network, and could maybe discover "news" on network ?? Thanks Article Comments Hello. This is not ...
Tue, 10 Jun, 2025 at 10:50 PM
PRTG send too much packets to device.
Hello, I've installed PRTG and tried to monitor for some time, after several weeks I've got a messages from CISCO device that it's down. From Cisco syslog i saw that PRTG send too many packets to Cisco so, cisco activate self ...
Tue, 10 Jun, 2025 at 10:50 PM
Netflow w/Sonicwall NSA3500 -bandwidth disparity
Monitoring a Sonicwall NSA3500 via netflow5 sensor and my toplists look great, but my graphs are not reporting properly. For example if I add up 15mins of toplist traffic I have around 5GB of data transferred between IP's as I would ex...
Tue, 10 Jun, 2025 at 10:50 PM
Disabling Alerts for Specific Sensors
I am trying to disable the down status for a specific sensor on a device, but even going by the steps on here https://helpdesk.paessler.com/en/support/solutions/articles/6683-how-can-i-disable-alerting-for-a-particular-channel-of-a-sensor a...
Tue, 10 Jun, 2025 at 10:50 PM
Monitor and Report used disk space
Hi @ all, We currently use the sensor "free disk space" on around 50 different Windows Server. We now want to monitor and report the used disk space of the servers. How do we achieve that? We thought with a new custom WMI sens...
Tue, 10 Jun, 2025 at 10:50 PM
Sonicwall VPN Sensor Always Reporting Down
snmpsonicwallvpntrafficsensor collects the VPN information from my SonicWALL (including the name and subnet information) but all channels in the sensor are reporting no traffic. Log shows Property "identifyby": TPaeInternalList...
Tue, 10 Jun, 2025 at 10:50 PM
Neuer Benutzer für die Überwachung
Hallo, zu Beginn haben wir die Monitoringsoftware über den Administratoraccount eingerichtet. Nun haben wir den Benutzer ändern wollen. Hierfür haben wir einen neuen Benutzer angelegt und diesen zu der Gruppe der Administratoren hinzugefü...
Tue, 10 Jun, 2025 at 10:50 PM
Ping same IP through different gateways
I need to ping an IP outside of my company. For HA i can acces it through 2 different gateways from 2 different ISP. They are MPLS connections so im given an end here with an IP assigned by the owner of the remote device which i need ...
Tue, 10 Jun, 2025 at 10:50 PM
display value snmp delta counter
I made a custom SNMP delta sensor. Interval is set to 5 minutes. So far so good. But i don't want it calculated down to #/sec, but to #/min or #/hour. Simply adding multiplication partially works. But read value's are now to "h...
Tue, 10 Jun, 2025 at 10:50 PM
Apply a new device template to a device by means of the API
The subject line sums it up; does the API support changing, or adding, a device template to an existing device? Article Comments Hi there, I'm afraid that it's not possible to assign devicetemplates to existing devices...
Tue, 10 Jun, 2025 at 10:50 PM
Clone device
Hi all, I has few sensors in a device, and it was running a day, When i clone the device, i found that the data history was missing, How to clone the device and it will be contain a data history? Thank a lot!!!!! Article Comments ...
Tue, 10 Jun, 2025 at 10:50 PM
Multiple dependencies for more efficient monitoring
I have the necessity to be more efficient in my monitoring, power to use multiple dependencies and control of at least four monitorings that fail to determine an error in a sensor They can develop this characteristic? for my it is very im...
Tue, 10 Jun, 2025 at 10:50 PM
Getting daily Max values of tagged sensors
I've read through the API information and the reports functionality, and I haven't been able to pull this data out of PRTG programatically. For the API, I can't determine how to pull this data for more than 100 sensors, I have ...
Tue, 10 Jun, 2025 at 10:50 PM
Netflow Sensons Top Talkers dest IP 192.88.99.1 ASA
Dear all I always wondered why my ASA, which I monitor with a netflo9 sensor, has a lot of traffic from a fileserver to IP 192.88.99.1. According to "google" its ipv6 traffic. But ipv6 is turned off and I dont see why my fileser...
Tue, 10 Jun, 2025 at 10:50 PM
Wan bandwidth monitor
Hello, I would like to monitor my wan bandwidth - I.E: Network provider gives me 30Mbps download speed and 2Mbps upload, i would like to make sure this is the speed i get and to be notified when download speed falls under 10Mbps and upload ...
Tue, 10 Jun, 2025 at 10:50 PM
API Historical Data XML Retrieval
Hello, this is part of my api call : http://xxx.xxx.xxx.xxx/api/historicdata.xml?id=2024&avg=0&sdate=2015-09-01-00-00-00&edate=2015-09-01-23-59-59&username=username&password=password This takes a few seconds to gen...
Tue, 10 Jun, 2025 at 10:50 PM
Impersonation/runas not working in custom sensor (batch)
I have a custom sensor calling a batch that does: echo %username% In settings, security context is set to "Use Windows credentials of parent device". The parent device windows account is set to: MyUser I'm expecting to see...
Tue, 10 Jun, 2025 at 10:50 PM
PRTG API Auto-Discover via Templates
Is it possible to trigger an auto-discovery of a device using templates from the API? The API docs don't seem to mention anything about this, but thought it may be a feature that is possible just undocumented? Thanks, Stuart. ...
Tue, 10 Jun, 2025 at 10:50 PM
Create amazon cloudwatch sensors from API
Hi guys, i try to create amazon cloudwatch sensor by api request, but without success. I run this request https://myhostname.com/api/duplicateobject.htm?id=1&targetid=2&name=AWS_SENSOR&instance=i-XXXXXX and always get duplica...
Tue, 10 Jun, 2025 at 10:50 PM
Can I monitor a website without adding a device?
I have few websites running in about 35 servers. I would like to monitor those websites. I can see that I can add a HHTP sensor to each of the device but I dont want to do that. Is there a way , I can directly monitor the websites without a...
Tue, 10 Jun, 2025 at 10:50 PM
Log settings for probes
Hi I've installed a new sensor for a Windows 2008 R2 server. The sensor is working fine and returning correct values, however the sensor also appears to be writing to the log every 5 minutes, for example with the disk space counter ...
Tue, 10 Jun, 2025 at 10:50 PM
Incorrect CPU count
When adding the CPU Load monitor some of our servers are having an additional CPU added. I've seen some other posts regarding this happening on 64bit servers with a high core count but this is happening on servers with just 2 cores. ...
Tue, 10 Jun, 2025 at 10:50 PM
Change graph intervals
Can the graph intervals (24 hours, 30 days, etc) be changed to 5 min intervals? also, can the "traffic in" line color be changed and filled in with a color? like MRTG :) Article Comments Dear Rodger The intervals us...
Tue, 10 Jun, 2025 at 10:50 PM
Graphics
Can the line graph colors be changed in PRTG? Article Comments Hi, you can do so in the Sensor Channel Settings. Best regards Oct, 2015 - Permalink Yes, you can change this in the channel settings of the sensor. O...
Tue, 10 Jun, 2025 at 10:50 PM
Graph generated from API date issue
Hello, this is part of my api call : chart.png?type=graph&graphid=2&id=1004&width=600&height=260&graphstyling=showLegend%3D%271%27&sdate=2015-09-01-00-00-00&edate=2015-09-30-00-00&avg=86400 The graph di...
Tue, 10 Jun, 2025 at 10:50 PM
Multiple Sensors Combined Bandwidth Monitoring
Hi, I have a very huge network that is divided country-wise in PRTG. Lets suppose there are 100 sensors in each country and I want to fetch the combined bandwidth consumption of all these 100 servers at any particular moment. How is this po...
Tue, 10 Jun, 2025 at 10:50 PM
Custom sensor "Internal Error: Invalid pointer operation" when adding
Hi, I've created successfully two custom snmp sensors with an lookup file (.ovl) on my testing system, which has PRTG v15.1.15.2021 installed. Now I've migrated these sensors (oidlib and ovl files) to a new server with PRTG v15....
Tue, 10 Jun, 2025 at 10:50 PM
SSH SAN MSA P2000 - Socket Closed
We try to monitor a HP MSA P2000 with the SSH SAN Sensors (Timeout 90s, Shell Timeout 15s, Interval 30m) and it seems to work for the first few sensors, but when adding the physical disks I get the error "socket closed" for all se...
Tue, 10 Jun, 2025 at 10:50 PM
Host & Key
Hi, I just joined Paessler and download PRTG Network Monitor Mobile Probe for my Android phone. I dont know my Host (PRTG Webser) and Key. Where can I get that information? I am new, and get quickly frustrated if things a very difficult ...
Tue, 10 Jun, 2025 at 10:50 PM
How can I use alarm and ticket notifications on Android 6.0 or higher?
On Android 6.0 my alarm and ticket notifications no longer work when the phone has been lying around for a while. How can I get them back? Article Comments This article applies to PRTG for Android on Android 6.0 or later Conti...
Tue, 10 Jun, 2025 at 10:50 PM
Generate graphic about message the get OID of a digital radio
When I'm looking for equipment information generates a response graph and not the information of the OID (message). "Quando estou buscando as informações do equipamento gera um gráfico de resposta e não da informação da OID (mess...
Tue, 10 Jun, 2025 at 10:50 PM
How to Monitor IBm Storage DS 3950/3512 and V3700
Please help me to monitor IBM Storage Article Comments Hi there, It depends on which protocols are provided by the target device. Unfortunately, we do not have those devices in our testing environment. If the devices are capa...
Tue, 10 Jun, 2025 at 10:50 PM
Forwarding data from PRTG
Hello Experts, I have a requirement in which I have to send data that PRTG collects to another monitoring/Analyzing platform known as Skyline/Graphite which is linux based. Is there any API in PRTG that forwards data collected by a sensor...
Tue, 10 Jun, 2025 at 10:50 PM
Can't get SNMP working with Zyxel GS1920-24
Hello, I'm trying, without success, to monitor trafic of a GS1920-24 with SNMP sensor. To me, so far, I think is correctly configured as far as SNMP is concerned (protocol v2c, get/set/trap community set to public). SNMP service is gran...
Tue, 10 Jun, 2025 at 10:50 PM
Generating Report for top talkers
I'm trying to create a simple report that will output a particular netflow top talker list (interested in a full dump of target and destination IPs) for a specific date range. I'm fairly new to reporting so any details on this wo...
Tue, 10 Jun, 2025 at 10:50 PM
Create Custom map sortby down,warning, unusal
Hi there I created a custom map from tableA0. I want to have a sort priority 1. Down 2. Warning 3. Unusal Is it possible to define the sortby this way? This is what I have so far <!--Data Tables: Custom Alarms--> <div cla...
Tue, 10 Jun, 2025 at 10:50 PM
Using XML sensor, not getting the node I want
I have a URL and XML response: <?xml version="1.0" encoding="utf-8"?> <xml><result>200 OK</result><credit>277.0000</credit></xml> I have added an sensor "HTTP XML/REST...
Tue, 10 Jun, 2025 at 10:50 PM
What is the cause of timeout code PE035
Hi, we keep getting Timeout caused by wait for mute (code: PE035) this normally happens after wmi timeout errors Article Comments hello, please take a look at "I have problems with mutex timeouts. What can I do?" ...
Tue, 10 Jun, 2025 at 10:50 PM
Where is "reload custom lookup" from Administrative Tools
Hello Paessler Team / Community, we have currently XXX Running and since the last Update, the "reload Custom Lookup files" from the Admistrative Tools is missing. Do I must reload my whole PRTG Installation to Access the new d...
Tue, 10 Jun, 2025 at 10:50 PM
report value in map
I have following scenario, I made a map containing some info for one of our clients (server status etc...). But what I really need on this map is the value for the internet traffic for a whole month / week / day (so a period of time) fo...
Tue, 10 Jun, 2025 at 10:50 PM
Invalid Pointer Operation
I'm trying to create a custom XML sensor and I'm receiving the error Invalid pointer operation. My exe returns the proper XML, so any help on this would be great. Thanks! Article Comments Hi there, Which scanning ...
Tue, 10 Jun, 2025 at 10:49 PM
Traffic Monitoring with SPAN and mirroring port
Hello guys, Thanks in advance for your help. I'm working on the configuration of PRTG and i'm blocked with the traffic monitoring. I'm using SPAN sensor with a mirroring port on the main switches. I can grab all the traff...
Tue, 10 Jun, 2025 at 10:49 PM
What means a field "protocol" in streamdata?
in my file i have column protocol and a have values: 1, 6, 17, 50, 97 ... what that mean? where i can check what type of protocol is it? This is a NetFlow v5 sensor. Article Comments 'Protocol' shows the IP protocol valu...
Tue, 10 Jun, 2025 at 10:49 PM
QoS Sensor - Packets Out of Order
I'm encountering a situation where the QoS round-trip sensor is detecting packets out of order. If I setup 2 sensors using the one-way QoS sensor they are NOT detecting any packets out of order. We are not seeing any issues with call ...
Tue, 10 Jun, 2025 at 10:49 PM
PTRG Probe does not update
After updating the PTRG system to version "PRTG Network Monitor 15.2.16.2230 x64" there is one probe that does not upgrade, all the others(23) did upgrade without any problems. When I login to the server where the old probe is r...
Tue, 10 Jun, 2025 at 10:49 PM
JavaScript Custom HTML Map Objects
Trying to integrate a basic Javascript inside a Custom HTML Map Object and with all the searching I could not find any example of this. In my file I have this: <!--Custom HTML: GetClicky--> <div class="map_object map_icon ...
Tue, 10 Jun, 2025 at 10:49 PM
I have two questions, actually
I'm getting an alarm from a NetFlow sensor that says "1 hour interval average of 776 kbit/s (otherUDP) us unusually high for this hour of the week." First, this message popped up several hours ago and show no sign of going a...
Tue, 10 Jun, 2025 at 10:49 PM
Geo map only for one Continent
We have more then 90 Departments around the world. All Departments have IT hardware which is monitored by PRTG. Location is set on every device. We also use tags like Continent, Country, City (as example: Europe. Germany, Berlin). Now i ...
Tue, 10 Jun, 2025 at 10:49 PM
Custom Netflow channel list?
Why are there so few channels built into the netflow sensor? This results in much of the traffic being cataloged as other, and makes it hard to find out bandwidth utilization. Has anyone made a more complete channel definition list they can...
Tue, 10 Jun, 2025 at 10:49 PM
What's the different between Custom OID and Walkt (SNMP error # 223)
Hello, I'm trying to add custom OID's but suddenly some of them are not providing information. The OID is : 1.3.6.1.4.1.2011.2.63.2.4.1.1.2 (Type :Delta "unsigned) When i'm testing it via SNMP Tester by Custom OID I...
Tue, 10 Jun, 2025 at 10:49 PM
How do I troubleshoot discovery
I'm having issues running discovery on remote computer. No sensors are created and I don't see any errors etc. I verified that WMI works fine. Where do I look for details why discovery fails? Article Comments Hi artistic...
Tue, 10 Jun, 2025 at 10:49 PM
How can I use [hostname] in port name template?
From the portname template I would like to setup automatic sensor naming using the following template: [hostname] - [ifdescr] ([port]) Is this possible at all? Article Comments Hello, thank you very much for your KB-Post. I&...
Tue, 10 Jun, 2025 at 10:49 PM
SNMP Custom String sensor Extract a part of the message and graph it
I have an appliance which is providing a string like this for an OID : FAN 1 : 10800 RPM How can I use a sensor to graph this value (only the number) ? I tried with SNMP Custom but message says : 'FAN 1: 10800 RPM' is not a ...
Tue, 10 Jun, 2025 at 10:49 PM
IMAP sensor: there is no email that matches the filters
Hello, i'm trying to identify a backup mail that is configured within the IMAP sensor. But it always fails with there is no email that matches the filters. Im searching in the body with following regex: ^.*\b("name_client)\b.*$ ...
Tue, 10 Jun, 2025 at 10:49 PM
My bandwidthsensor and snmptrafficsensor show the value for total traffic as 0kbit/s.
I have MPLS VPN , one of my router shows total traffic as 0kbit/s. Other routers for other remotes sites o,k . any idea on how to fix this Article Comments Hello, Thank you very much for the KB Post. Which exact sensor type ar...
Tue, 10 Jun, 2025 at 10:49 PM
Poll information once without wasting sensors
We would like to add a device and poll information from it like Name, Type, Serial, Location with SNMP but we do not want that information to be hold within a sensor. So is there a possible way to automate the process within PRTG to poll th...
Tue, 10 Jun, 2025 at 10:49 PM
Working (and easy) weather icon in maps
Hi all, I found a lot of threads about placing a weather icon in maps (or create a sensor to monitor it) but nothing worked well for me so I did one by myself. Admin Note: Requires an secondary web-server capable of processing php scr...
Tue, 10 Jun, 2025 at 10:49 PM
Traffic values differ between devices
Hi KB friends! I am running v15.3.19.4027 I have a Draytek 2925 router connected to a Netgear GS108tv2 smart switch and monitor bandwidth utilisation. The router uses 32bit counters, switch 64bit, both snmp v2 I have noticed that PRTG sho...
Tue, 10 Jun, 2025 at 10:49 PM
monitor external https sites
I'm trying to set a sensor up to monitor a external https site but all I get is the following error message, Error establishing secure connection [TLS10-12] Socket Error # 10061 Connection refused. [TLS10] Socket Error # 10061 Connect...
Tue, 10 Jun, 2025 at 10:49 PM
Sensors show different values
Hello, I have two hosts with ESXi 6.0 and 1Gbit network. when i live migrate VM VMware Host Performance (SOAP) sensor show Network transmitted ~ 970000 kbit/s but the SNMP Traffic 64bit sensor show Traffic Out ~ 460000 kbit/s. A...
Tue, 10 Jun, 2025 at 10:49 PM
alert on multiple sensors
Hello, We need to implement an alerting that is triggered by multiple sensors on multiple devices. What is the best way to do this? Best regards, sam Article Comments The easiest way to set a trigger on sensors which are on ...
Tue, 10 Jun, 2025 at 10:49 PM
Cache rebuid; how long wil it approx take?
We're planning on rebuilding our PRTG cache as described in this article: KB:My PRTG has stopped graphing We've got about 9500 sensors in this PRTG installation and we need this to be done within a night (0:00 AM to 7:00 AM). Ca...
Tue, 10 Jun, 2025 at 10:49 PM
All sensors state are up
Hello world, I've added all my switches. They all have the same configuration but wome of them show that all the sensors are up while they aren't in the reality. Thanks in advance. Regards, Article Comments He...
Tue, 10 Jun, 2025 at 10:49 PM
I/O disk performance for Linux?
How can someone add a sensor to monitor disk I/O in Linux? There are only 2 answers using WMI for Windows but nothing for Linux and this post here: https://kb.paessler.com/knowledgebase/en/topic/36813-how-to-monitor-disk-latency-on-a-lin...
Tue, 10 Jun, 2025 at 10:49 PM
Class(es) not found: "Win32_PerfRawData_PerfProc_Process"
Starting with Version 12, we are getting the following errors on two of our servers. I've rebooted the servers (and PRTG servers) and it doesn't seem to help. One of the servers is a Windows 2008 box and the other is a Windows 200...
Tue, 10 Jun, 2025 at 10:49 PM
Feature request - New notification type for REST APIs
Can Paessler please consider adding a new notification type to allow PRTG to communicate to any another system using a REST API? This would be very useful for sending alerts and generating tickets in other systems. For an example of the l...
Tue, 10 Jun, 2025 at 10:49 PM
Monitoring VPN tunnel on Cisco ASA 5505
Hi, I am currently trialling PRTG for a requirement we have to monitor a clients site to site VPN link. I can successfully poll interfaces via SNMP and receive stats for the physical interfaces. The PRTG software detects a virtual interface...
Tue, 10 Jun, 2025 at 10:49 PM
System Availability Report
Hi I was wondering if it's possible to use PRTG to create an overall availability figure for the systems over the last month? I'm guessing there will be business logic that needs to be defined, for instance 1 DNS server failure is...
Tue, 10 Jun, 2025 at 10:49 PM
WMI Sensor Issues
I am still trying the free version of PRTG to see if it fits my needs. The issue I am having is the sensors are constantly disconnecting and sending out alerts. Constantly on my servers PRTG reports: "The host's WMI system is ret...
Tue, 10 Jun, 2025 at 10:49 PM
sensor with NO unit
I've a sensor (HTTP XML/REST Value Sensor) returning a numeric value for the SPS state (0 ... 8). The configuration dialog (german "Einstellungen") requires a "unit" to be entered although there is no real unit (V...
Tue, 10 Jun, 2025 at 10:49 PM
Ticket database
Our Prtg ticket system doesn't work properly: the web page return an Ajax Error PE1113: timeout. Since we don't use Prtg ticket system, can I just delete ticket database ticketdata.dat and start over? Thanks Article Comments...
Tue, 10 Jun, 2025 at 10:49 PM
PRTG API Graph range
My API code looks as follows : http://xxx.xxx.xxx.xxx/chart.png?graphid=-1&id=2047&width=380&height=200&graphstyling=showLegend%3D%271%27&sdate=2015-08-01-00-00-00&edate=2015-08-30-23-59-59&avg=86400&userna...
Tue, 10 Jun, 2025 at 10:49 PM
Oracle Tablespace sensor getting error
Hello, I tried the Oracle Tablespace BETA sensor but getting this error: Parameter -isdif is missing or Parameter -channelnames is missing Also using the "Sensor Oracle SQL" which is working fine with the sample SQL script. ...
Tue, 10 Jun, 2025 at 10:49 PM
Does PRTG monitor SERVICES on Cisco Hardware?
Good Day, We have recently implemented a Cisco VoIP platform which we have tried to add to PRTG for monitoring, without much success. We have this been able to add Drive space, CPU Memory and Ping to monitoring however this is not the tot...
Tue, 10 Jun, 2025 at 10:49 PM
ISP / Hosting Company Needs...
Hello, We are evaluating PRTG for our monitoring needs. We are a hosting company that will have approximately 1000 servers, and even though i have been able to setup basic stuff on PRTG, i have not been able to find all the information I ...
Tue, 10 Jun, 2025 at 10:49 PM
How can I show AD users on PRTg
I just setup AD integration and now I can add AD group for email notification, when I test email notification via AD group and got the error "Error sending "Email": No recipient specified (Sensor/Source/ID: 2573/2715/1)."...
Tue, 10 Jun, 2025 at 10:49 PM
Exchange Database Size Unit
Hello, We have just added the Exchange Database (Powershell) sensor to monitor our Exchange DB size, but it's reporting on Bytes. Is there any way for to change/convert this value to GB instead? Would be much easier for us to read...
Tue, 10 Jun, 2025 at 10:49 PM
Netflow & Cisco Wlan controller
We just installed a Cisco Wireless Controller 5508, and set it up to export Netflow v9. From the Controller, we see the flows are exported correctly : "Exporter-name: PRTG2 Total Flows Sent: 6300 Total Pkts Sent: 342 Total Pk...
Tue, 10 Jun, 2025 at 10:49 PM
Powershell Notification Parameters
I'm trying to use a powershell Script in a Notification, but I can't get it to work correctly with parameters, that are Placeholders. The Script I'm trying to run just writes a file containing the parameters and some other inf...
Tue, 10 Jun, 2025 at 10:49 PM
Can PRTG ingest XML data
There are several Linux machines running Ubuntu on the network. Can PRTG ingest XML responses with the example format below? I have been reading about the Mini Probes but find it confusing. Also, on the Python Script Advanced Sensor page it...
Tue, 10 Jun, 2025 at 10:49 PM
How do I monitor the websites having windows authentication? I tried both HTTP and HTTP advance sen
How do I monitor the websites having windows authentication? I tried both HTTP and HTTP advance sensor but am getting 401 Unauthorized error.. please help! Article Comments Dear Mayo, The HTTP Advanced sensors supports three...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG Web Access
I'm trying to setup the PRTG server to be accessible from the internet. My address is (all of them work when I am logged ON to the PRTG server) : http://myservername/group.htm?id=0&tabid=1 http://myservername:80/group.htm?id=0&am...
Tue, 10 Jun, 2025 at 10:48 PM
NetFlow: search for an IP
I have NetFlow v5 sensor, I'd like to see all traffic regarding an IP address. For example I have suspicion that the IP 1.2.3.4 is rogue so I want to check all communication with this IP = I want list of srcIP, dstIP, protocol, date&...
Tue, 10 Jun, 2025 at 10:48 PM
Continuous pings
I would like to have a continuous pings on 3 servers that are having some disconnections. Unfortunately the only possibility is every 30sec. I tried to use multiple pings (30 pings) each 30 sec, but this is not exactly what I would like...
Tue, 10 Jun, 2025 at 10:48 PM
PRTG vmware 6.0.
I want to check my vSphere 6.0 and all my ESX 6.0 servers with PRTG. So i installed the sensor with "root" on my ESX hosts. But when i check my esx host in my vSphere client, I see every second a PRTG message. So my complete ...
Tue, 10 Jun, 2025 at 10:48 PM
What can I check in the case of high memory usage?
The memory utilization on several servers with PRTG probes (local and remote probes) is getting too high. As the memory and system health sensors in my PRTG installation show, RAM is consumed to a minimum which results in sensor errors. ...
Tue, 10 Jun, 2025 at 10:48 PM