kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Feature Request: Option to disable mail-notifications resulting from auto-discovery
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, we would like to have the option to deactivate...
Tue, 10 Jun, 2025 at 4:38 PM
Vertiv Watchdog 15-p SNMP incorrect values
Hi, Using the MIBs downloaded directly from the WatchDog 15-P and the SNMP Library sensor I am not getting the correct values from the device. When I login to the device directly the temperature reads 71.7 degrees F but PRTG is reporting...
Tue, 10 Jun, 2025 at 4:38 PM
Different user (alarm) notifications
Not really sure how to properly formulate question, i have 2 groups A and B and i have 2 Servers C and D with multiple sensors E and F. Each group has multiple users I would to achieve following scenario: Group A (admins) get alarm notific...
Tue, 10 Jun, 2025 at 4:38 PM
create sensor template from custom sensor
Hi, I create an custom sensor which monitor my debian security updates. Now I want to paste the sensor to all other debian machine which I monitore. Is there a way to create an template from our sensor? Bye Gregor Article Co...
Tue, 10 Jun, 2025 at 4:38 PM
APC Netzbotz 250 integration
Hello, I am inexperienced with SNMP and PRTG. I want my Netzbotz switch to be monitored by PRTG using SNMP. I have already added the Netzbotz switch as a device in PRTG. PRTG can perform ping, HTTPS, and SSL scans. When I try to add an SNMP...
Tue, 10 Jun, 2025 at 4:38 PM
View List of All Current Tags
Is it possible to view all tags being used? I want to clean up some old tags that I can't remember the names of, but I know I added a while back. Article Comments Hi there, Unfortunately, there is no report which lists all...
Tue, 10 Jun, 2025 at 4:38 PM
Issue with Windows Update check
Hi all, I have an issue with all my Windows Update sensors: not zable to moniutor with the foillowing error: Connecting to remote server XXXXXXX failed with the following error message : WinRM cannot process the request. The following err...
Tue, 10 Jun, 2025 at 4:38 PM
Two-Factor (2FA) for the rest of us that do not use Azure
According to the post here: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063859?_ga=2.129525066.75888268.1684345900-1414258642.1684345900& it looks like Paessler thinks it has completed the request of two fac...
Tue, 10 Jun, 2025 at 4:38 PM
Adding devices that are on a WAP or second router?
Hi all! I'm not a network administrator; I simply manage the IT for a small and growing physical therapy business. I installed and created all of their network environment and so I'm very familiar with the infrastructure and equip...
Tue, 10 Jun, 2025 at 4:38 PM
DELL System Health - Temperature - Change from default to celsius
Greetings, It's been a few years since I had to do anything with sensors but got an task to somehow see remotely temperature in the server room. In general just grabbing temperature from a device ( In this case main server ) should do...
Tue, 10 Jun, 2025 at 4:38 PM
"An internal exception has occurred" error while installing or updating PRTG
When installing the trial version of PRTG Network Monitor I get the error "An internal exception has occurred (Address: 0xedfd3b) Please, contact yoursite@yoursite,com. Thank you!" I get this message after it get's to the scre...
Tue, 10 Jun, 2025 at 4:38 PM
add VPN Sensor
hello dear , i have cisco router and I have a lot of vpn connection per tunnel how I can add independent sensor for each vpn connection . thanks . Article Comments Hi abedalrzzak, Thanks for the post, what VPN are you lookin...
Tue, 10 Jun, 2025 at 4:38 PM
How to customize in Map Data Tables (Alarms) with group name
We would need to show a table in our NOC map indicating the down sensor and the group it belongs to. our hierarchy: Probe name -> Site ID Group -> Device group Type (Firewall, Switch, AP) -> Device Article Comments H...
Tue, 10 Jun, 2025 at 4:38 PM
Manual Update
Hi, Can I install the downloaded update file from one PRTG server to another? Because the other server don't have internet access. It both have 1000 sensors(different license). Thank you! Article Comments Hi Ben, Yes t...
Tue, 10 Jun, 2025 at 4:38 PM
Blue lines between devices
Hello, I have several devices connected to a central on different campus' and I have yet to see the line connecting these devices to the switches turn green on Maps. I have SNMP sensors for traffic, and only 1 side out of hundreds are s...
Tue, 10 Jun, 2025 at 4:38 PM
How can I automatically update my registered DNSdynamic IP when my dynamic public IP address changes
I have a dynamic public IP address that changes from time to time. I have registered my public IP with DNSdynamic, but how can I automatically update my registration when my public IP changes? Article Comments PTF.DNSDynamic T...
Tue, 10 Jun, 2025 at 4:38 PM
Report of sensors by device
Is it possible to get a report of all sensors by device in a csv file? Article Comments Hello there, Thanks for using PRTG. Yes, this is possible. To achieve this, use the following API call: /api/table.csv?content=sens...
Tue, 10 Jun, 2025 at 4:38 PM
Issues running reports
we are having several performance issues running reports with prtg, is there any way to create a report server. so the core server dont get overloaded with reports? we are trying to run top 10 uptime downtime based on uptime or percent us...
Tue, 10 Jun, 2025 at 4:38 PM
CPU Load, Memory, and Free Disk Space Sensors
I have one server that keeps coming up as denied access. I have tried the WMI Tester and that works fine. All the settings are the same in both and I have another server on the same domain and it works fine. Any ideas what the issue could b...
Tue, 10 Jun, 2025 at 4:38 PM
How can I automatically publish downtime to Statuspage.io?
In order to publish an outage to Statuspage.io you can do the following: 1. You will need to get your API key to make the requests. https://developer.statuspage.io/#section/Authentication Note: it's always a good idea to use an API...
Tue, 10 Jun, 2025 at 4:38 PM
PRTG for Azure VMware Solution
Hello, Is it possible to monitor Microsoft Azure VMware Solution with PRTG ? I don't find any documentation. Anybody here has already worked in this scenario ? Article Comments Hello Dear customer, Thank you for contacting...
Tue, 10 Jun, 2025 at 4:38 PM
sFlow Log Stream Data to Disk (for Debugging) - CSV File: What Measurement is the Size Column?
Hi all, I have monitored and downloaded an sFlow report using the 'Log Stream Data to Disk (for Debugging)' in the settings of my sFlow sensor, wich creates a Streams Sensor CSV log file. On of the columns in this CSV file is Siz...
Tue, 10 Jun, 2025 at 4:38 PM
Monitoring Linux machines
Hello, I need some help with creating custom SSH sensors. I want to monitor temperature of cpu (using command sensors) and status of raid disk (using command cat /proc/mdstat). Can someone help me with creating script? Thanks in advanc...
Tue, 10 Jun, 2025 at 4:38 PM
Maintenance Days Left
Hi, We renewed our maintenance contract with 3 years. Our system is completely off-grid. So how do we tell our Core Health sensor to start counting again? Thanks! Article Comments Tony, when did this start as mine has done...
Tue, 10 Jun, 2025 at 4:38 PM
SQL Query Output - SQL TDE Certificate Expiry - SQL v2 sensor configuration
Hi, I have created a SQL query which outputs the number of days from date that a SQL certificate expires. SELECT datediff(day, getdate(),expiry_date) days_between FROM sys.certificates WHERE name = 'DEVSQL2016_3_TDE_Cert'; Th...
Tue, 10 Jun, 2025 at 4:38 PM
Report Delivery
Hello, I have setup a simple report that only contains the "ping" sensor on 12 switches. The report runs, and I am emailed the data files and the graphs at the time I want them too. My question is: I want to see if there is a ...
Tue, 10 Jun, 2025 at 4:38 PM
Probe Transfer Preview
I used the probe transfer preview to move a remote probe from one instance of PRTG to a different instance of PRTG. All sensors are working on the old instance, but after the transfer, random SNMP sensors stopped working. I have tried dele...
Tue, 10 Jun, 2025 at 4:37 PM
IPMI sensor error after my-prtg.com update to latest version 23.2.83.1760+
After update to latest version of my-prtg.com, all my IPMI sensor (on 3 clients) are in error. I delete and reconfigure, i execute command ipmiutil.exe health (see output velow) but i receive error: The request has timed out because the sen...
Tue, 10 Jun, 2025 at 4:37 PM
Exchange SMTP Message Queues
Why are we seeing a ton of PRTG@PRTGDonotReply.com in the smtp message queue? Article Comments Hello, Is this the exact email address? I have checked, but this address does not seem to be known to us. Is this perhaps the Send...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Trap Receiver Sensor shows GenTrap 4 - authenticationFailure
Hello, I added the SNMP trap sensor to a device and I tried different filters ('any', source ip + community, only community, etc) but I always get same response = GenTrap 4 - authenticationFailure, even if I set the "communit...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Memory load with Powershell API (lordmilko)
We currently need to use lordmilko's PowerShell API to make larger changes in PRTG (such as error limits). However, we have the problem that PRTG's memory load keeps increasing even after the script has been terminated, and it doesn...
Tue, 10 Jun, 2025 at 4:37 PM
Feature Request - Alter Notification button to be reachable via API or Library
Hello everyone, under Notification Triggers on a Sensor we would like to be able to change the behaviour via Script / automatic means. Meaning the buttons "Inherit all notification triggers from parent objects and use the notifcati...
Tue, 10 Jun, 2025 at 4:37 PM
opc ua custom sensor with certificate to integrate with KepServer. ¿How to generate the certificate?
PRTG 23.2.83.1760 Sensor: OPC UA Custom Sensor OPC Server: Kepserver EX Issue: Unable to connect between PRTG and Kepserver Question: How to generate a certificate with signature and encryption? Where can we get a certificate template with ...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Version 3 SHA256 and SHA512 Support
Hello, The same question as here: https://helpdesk.paessler.com/en/support/solutions/articles/89335-snmp-version-3-sha256-and-sha512-support When can we expect SHA256 and SHA512 support for SNMP v3? It has been almost half a year alread...
Tue, 10 Jun, 2025 at 4:37 PM
Scheduler for recurring Maintenance Windows
Want this feature implemented, too? Please upvote by clicking Thumbs up! User Story As a PRTG User, I want to have a feature to pause defined Sensors or sensor groups by define a maintenace Window. I know it's possible with the...
Tue, 10 Jun, 2025 at 4:37 PM
Monitor Google Drive File Stream
Hello, We have G Suite package with Google, which include a Google Drive for business, using the software called Google Drive File Stream to upload/synchronize the files between our local server and the Google Drive. But we cannot find the ...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Multi-probe for Hosted Monitor
Is there an ETA for Linux probe support on PRTG Hosted Monitor? Article Comments Hello Harman, Thank you for choosing PRTG. We apologize for not being able to provide an ETA on Linux Probe support at this moment, as it is ...
Tue, 10 Jun, 2025 at 4:37 PM
Which can be Cisco Meraki monitor interagration with PRTG?
We monitor a lot of Meraki networks based on MX appliances MS Switches and MR AP. How can we monitor in deep also via API and eventually report the status and widgets in the PRTG maps? Article Comments Hi Emiliano, As first st...
Tue, 10 Jun, 2025 at 4:37 PM
Using OID values as. "Location" for decvice.
Location for Geo Maps is a static value. Adresse or GPS Values... I have a nice mobile router returning Latitude and Longitude values in 2 different OID Strings. How do I make this data the "location" string. OR create a custom U...
Tue, 10 Jun, 2025 at 4:37 PM
API Filter
I'm looking for help using multiple filters in my API call. For example, I can filter by "Group-A," but I'm not sure how to filter for "Group-A" and "Group-B. Please see below api_url = "https://se...
Tue, 10 Jun, 2025 at 4:37 PM
ssh script sensor to grep error count in var log messages. (response not well-formed (code pe132))
Hello, I am using the below ssh script for my ssh script sensor to grep error messages in log. however this give me error - response not well-formed (code pe132) . Cam someone help in this. script is as below. #!/bin/bash # definethe lo...
Tue, 10 Jun, 2025 at 4:37 PM
Disable SNMP Scanning on Groups of devices
s Article Comments Hi CrazyCDN, Thank you for your post. If you don't have SNMP Sensors on the corresponding device and still notice SNMP requests, I recommend disabling the System Information in PRTG. The System Informa...
Tue, 10 Jun, 2025 at 4:37 PM
Feature-request: Disable ticket system
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want a way to deactivate the ticket system c...
Tue, 10 Jun, 2025 at 4:37 PM
Number of TCP Connections for certain port?
This windows powershell script is useful for outputting the TCP ports and number of connections Get-NetTCPConnection | group localport -NoElement | sort count -descending I would like to have this on a graph so i can monitor spikes/dro...
Tue, 10 Jun, 2025 at 4:37 PM
After inplace upgrade from Windows Server 2012R2 to Windows 2019 Powershell custom sensors failed
After an Inplace upgrade on the PRTG-Server from Windows Server 2012R2 to Windows Server 2019, custom sensors for Pure storage with Powershell bring the error"Fehler bei der AuthorizationManager-šberprfung." in log. + ... l.Utilit...
Tue, 10 Jun, 2025 at 4:37 PM
WMI & Citrix VDA not working anymore
Hi Guys, I have a strange behavior since end of January and the support cannot help me anymore. My WMI sensors (mostly disk logical disk sensor v2) do not work after some time. I have some Citrix VDA servers (Windows 2019 up to dates - ...
Tue, 10 Jun, 2025 at 4:37 PM
The default warning and error levels for SNMP sensors
I'd like to change the default warning and error levels for SNMP sensors (CPU Load, Memory, Disk free). Is there a configuration file to modify to change the default behavior of the sensor, or a way to create a new sensor with those set...
Tue, 10 Jun, 2025 at 4:37 PM
Does PRTG support Arista switches?
The SNMP is not detected with Arista switches. How can it be monitored? Article Comments Hello, You can use SNMP libraries importing MIBs to monitor these type of devices https://www.paessler.com/tools/mibimporter I checked...
Tue, 10 Jun, 2025 at 4:37 PM
WinRM
Hello, Is there any update on the status of WinRM sensors for Windows Servers? WMI sensors are a performance bottleneck at the PRTG side, and SNMP has been depreciated if not yet completely removed from Windows Server and does not suppo...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG & Grafana
I am maintaining the most up to date server version of PRTG, and did a fresh installation of Grafana along with the most updated(yet still older) PRTG data source. The interesting thing is that many sensors don't show up in Grafana whe...
Tue, 10 Jun, 2025 at 4:37 PM
ServiceURL placeholder does not pass through to PowerShell script in EXE sensor
I have been using the EXEXML sensors for years and they give me great flexibility, but today I wanted to start using part of the serviceURL string in the code. All the other placeholders that I have used have been resolved correctly, but th...
Tue, 10 Jun, 2025 at 4:37 PM
How do you delete device sensor template?
Can someone provide me the link (or tell me how) to delete device sensor templates? I found an article over 12 years old on this site and the folder it says to go to does not exist for my install. Looking for a guide that is not a decade ol...
Tue, 10 Jun, 2025 at 4:37 PM
Export Syslog
I have a couple of wireless controllers sending their syslogs to the new syslog sensor. I can view the historical information in the web view, but is there any way to export the syslog data so I can send that data elsewhere? Articl...
Tue, 10 Jun, 2025 at 4:37 PM
SNMP Version 3 SHA256 and SHA512 Support
Hi We have Checkpoint devices where SNMP Version 3 supports only SHA256 and SHA512. Does PRTG support these SHA versions? If not - are there plans to support them in future versions? Thanks' Yifat Article Comments Hello t...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG cannot monitor Checkpoint Firewalls with SNMPv3
Hello PRTG Since the new release of Checkpoint GAIA, the Authentication Method and Encryption Type changed to higher encryption. What does that mean: For the Authentication Method GAIA provide only 2 options: SHA256 or SHA512 For ...
Tue, 10 Jun, 2025 at 4:37 PM
Threshold triggers on PRTG libraries
Hi all, We are monitoring bandwidth on all our WAN links and we defined sensor factory to have a percentage of usage. On these % sensor we defined triggers based on threshold to get alerted (using notification triggers) in case of overload....
Tue, 10 Jun, 2025 at 4:37 PM
Just want to use FEW sensors per device, ie, Ping Up/Down and Disk Space only.
As the title states, how can I pear down all these sensors. I do not want all of them. Is there a way to bulk edit a group, or just assign a "custom" set to a specific group???? Article Comments Hello Wally, To achieve that, we...
Tue, 10 Jun, 2025 at 4:37 PM
Can the message in the console be changed for sensors?
Example Message: 7 % (Free Space D:) is below the error limit of 10 % in Free Space D:. I would like to be able to change it to something more like: Free space D: is 7 %, which is below the error limit of 10 %. Article Comments ...
Tue, 10 Jun, 2025 at 4:37 PM
Connection refused Socket Error # 10061
Sensor Common SaaS Check Connection refused Socket Error # 10061 Connection refused. (socket error # 10061) on version 23.2.83.1760 The fix was to remove and reinstall the sensor and all that did was remove the history... Article...
Tue, 10 Jun, 2025 at 4:37 PM
What sensor should I use to get a report of the actual throughput provided by the ISP ?
I'd like to know which sensor I should use to get a monthly report on actual throughput from the Internet service provider. Article Comments Hello, the HTTP Advanced sensor can be used to download a file and shows the band...
Tue, 10 Jun, 2025 at 4:37 PM
PRTG Webserver disable TLS-Clientside-Renogotiation
User story PRTG is our Main Monitoring Solution, for our Admins it is necessary to use the PRTG App from everywhere, hence why our PRTG is published. For that reason Security is a focus for us. Therefore we scan our PRTG System Periodical...
Tue, 10 Jun, 2025 at 4:37 PM
Sensors offline after moving to new remote probe
I have created 2 new remote probes today to better split the load of my environment due to a large number of devices. I have moved some of my containers over to the new probes and immediately show a large number of sensors offline. The ...
Tue, 10 Jun, 2025 at 4:37 PM
Is PRTG affected by CVE-2023-22631 or CVE-2023-22632?
What is the status of CVE-2023-22631 and CVE-2023-22632? Do I need to do anything? Article Comments This article applies as of PRTG 23.1.82 Summary As of PRTG 23.1.82, the vulnerability affecting the FTP Server Count and HTT...
Tue, 10 Jun, 2025 at 4:37 PM
How to monitor free disk space on DELL EMC PowerVault ME 5024
Hi, I'm trying di monitor the space left on disk on this device. I've already add SSH SAN sensors, but they don't show me informations related to space, only health. Is there any way to implement a script which can show me t...
Tue, 10 Jun, 2025 at 4:37 PM
Autodiscovery performance
Hello, I have a question concerning autodiscovery. When we perform an autodiscovery it kills the performance of our server while doing 10 autodiscoveries at the same moment. Is there a way to limit simultaneous autodiscovery actions to a ...
Tue, 10 Jun, 2025 at 4:37 PM
Single CSV report with Historic data
Hello Dear PRTG Support Have a question about PRTG Reporting. I couldn't find a way to generate single CSV file with the list all sensors with their historic data for a given period Also I couldn't upload example file of what I...
Tue, 10 Jun, 2025 at 4:36 PM
trial installation - REST sensor - cannot choose "REST configuration"
I just installed a prtg trial installation onto a 32bit Windows 10 installation (used for other purposes as well). It's running so far and now I'm struggeling with the REST sensor configuration. The REST query is working and deliv...
Tue, 10 Jun, 2025 at 4:36 PM
Why is there no place to download preview or beta versions of PRTG desktop?
download other versions Article Comments Hi Joseph, You can switch between the Stable and the Preview channel in the settings of the Desktop Client. There is no separate download site I'm afraid. Kind regards, Felix S...
Tue, 10 Jun, 2025 at 4:36 PM
Traffic Values in API call
I need to call the traffic values (Traffic in, out, total, downtime, coverage) in an API call. Historic data, as I will need this call to pull previous month data. Article Comments Hello Marina, the historic-data API is docume...
Tue, 10 Jun, 2025 at 4:36 PM
Incorrect URL's in email notifications
Hello, I have been searching to find a solution online, but couldn't find a similar topic. In our mail notifications, for all the links to the PRTG server, the link is incorrect. This goes for all the links in the mail body, here the ...
Tue, 10 Jun, 2025 at 4:36 PM
Anzeige nur aktive Alarme
Hallo, ich muss eine MAP als Service View erstellen und würde gerne eine Datentabelle mit den nur aktiven Alarmen einblenden also ohne bereits bestätigte. In den vorhandenen Tabellen werden mir immer alle Alarme angezeigt. Gibt es eine Eins...
Tue, 10 Jun, 2025 at 4:36 PM
EXE/Script Advanced sensor
Hello, I have a question about EXE/Script Advanced sensor and its XML structure to create sensor channels. I customaze my own .ovl file that works fine but is there a way how to specify via XML that channel use this .ovl file at Lookup? I...
Tue, 10 Jun, 2025 at 4:36 PM
Issue with HPe HTTPS sensors
Hi all, I have upgraded recently PRTG to version 23.2.83. Since this upgrade, all my SSL Check sensors for ONLY my HPe systems are down. Error is: Failed to shutdown the TLS connection.error:140E0197:SSL routines:SSL_shutdown:shutdown whi...
Tue, 10 Jun, 2025 at 4:36 PM
Teamviewer Status Request
Hi, I would like to request a Teamviewer status sensor. It would be nice to poll information (as seen on their status website https://status.teamviewer.com/ ) about Uptime, Downtime and Partial Outage. As far as I know there is no possibilt...
Tue, 10 Jun, 2025 at 4:36 PM
HTTPS sensor continuously alarmed by warning notification "Connection Closed Gracefully"
HTTPS sensor of an Access Point displays an alarm (Warning) constantly with description "Connection Closed Gracefully" Running version: 23.1.82.2175+ Article Comments It seems like that the connection is closed by th...
Tue, 10 Jun, 2025 at 4:36 PM
Powershell script gives continuously value null
We have defined a own sensor which is based on a script with a XML output. Still PRTG returns the value 0 all the time. If we executed our Powerschell script on the server we receive the value 61 OUTPUT Script: <prtg> <result>...
Tue, 10 Jun, 2025 at 4:36 PM
SSL Security check error to HPE / Aruba switches
After the last upgrade to PRTG Network Monitor 23.2.83.1760 x64 we get the following errors (but only to arba/hpe switches ) Failed to shutdown the TLS connection.error:140E0197:SSL routines:SSL_shutdown:shutdown while in init Arti...
Tue, 10 Jun, 2025 at 4:36 PM
[URGENT] The ipsla Sensor is Not Accurate in Representing Packet Drops
Is there a way to fine-tune the ipsla sensor for better detection of packet drops? If not, would appreciate some suggestions on how PRTG could do this. The QoS Reflector is not practical because the script has to be setup in multiple device...
Tue, 10 Jun, 2025 at 4:36 PM
Node Red and remote probe
I want to try Node Red to monitor a PLC. I've installed a remote probe on a PC on the PLC network. Do I need to install Node Red on the main PRTG PC, on the remote probe PC, or both? Article Comments Hello, Node Red does n...
Tue, 10 Jun, 2025 at 4:36 PM
how to monitor to get MTTF and MTTR values ​​using the prtg networking application
how to monitor to get MTTF and MTTR values ??using the prtg networking application Article Comments Hello, This would depend on what exact values you would want to get. You could use a Ping sensor to monitor the reachability o...
Tue, 10 Jun, 2025 at 4:36 PM
how do I extract the database in my PRTG
how do I extract the database in my PRTG Article Comments Hello, you can extract data per sensor using the API. Jun, 2023 - Permalink
Tue, 10 Jun, 2025 at 4:36 PM
PRTG Custom report schedule
We need to generate an availability report ONLY for the working hours. Now, our working hours are a bit tricky, from 0700-2200 on week days, and 0800-1200 on saturdays. How can I do it? Article Comments Hi there, thanks for you...
Tue, 10 Jun, 2025 at 4:36 PM
Second Vertical Scale in Graphs
Hi, we have two graphs with very different scales (1st from 1 to 12 and the 2nd from 1.000 to 1.000.000). How can we plot both values in one graph? Is there a way to set a second scale? Best regards Article Comments Hi there...
Tue, 10 Jun, 2025 at 4:36 PM
Monitor Azure VMware Solution
Hello, We've a new environment on Azure VMware and we would like to know if it's possible to monitor Azure VMware (specially the hosts) with PRTG, for example the datastore disk capacity, percentage CPU, Memory, ect. I cannot find a...
Tue, 10 Jun, 2025 at 4:36 PM
Could not create the WMI Event Log sensor on device...
We just for a license and upgraded to 23.2.84.1566+ I'm having issues getting the WMI Event Log sensor set up. I continually get the error "Could not create the WMI Event Log sensor on device <serverName>. The meta-sc...
Tue, 10 Jun, 2025 at 4:36 PM
Already created A MAP as a Dashboard. Need to exclude acknowledge sensor.
<!--Custom Map Objects: Alarms Latest--> <div class="map_object map_table" id="<@itemid>" objectid="<@objectid>" subid="<@subid>" style="overflow:auto;<#mapobject t...
Tue, 10 Jun, 2025 at 4:36 PM
[URGENT] Bandwidth Utilization Report of Branch Links Only
I want to get a bandwidth utilization report for the branch network which consists of 250 devices, right now I have used a top 100 list & a custom made top 1000 list which gives a combination of devices that I need to filter out to view...
Tue, 10 Jun, 2025 at 4:36 PM
DNS could not be resolved (socket error # 11004) using cloud http sensor
Hi Team I use windows 10 and prtg 17; my application is easily accessible from the outside. I want to test the availability of my application from the outside using the http cloud sensor. But still get the error DNS could not be resolve...
Tue, 10 Jun, 2025 at 4:36 PM
[URGENT] SMS Notification Delivery of Specific Downtime Alarms Only
I haven't setup the SMS gateway information yet but once I do I need to get messages to the mobile numbers of key asset owners on device specific alarms filtered from the entire list of triggers. How is this possible? Article Co...
Tue, 10 Jun, 2025 at 4:36 PM
MQTT Subscribe Sensor without JSONPath
hi my devices send their value with MQTT without JSON (like '15' in the payload). How can I monitor that value? Mario Article Comments Hello, as of now, the sensor parses only JSON output, not unformatted content. ...
Tue, 10 Jun, 2025 at 4:36 PM
Code: PE095
I have a problem with Veeam B&R State Sensor, it's always down and has a red alarm, I've been trying to figure out the problem for a long time but without success. can someone give a suggestion. The access has been denied. To ...
Tue, 10 Jun, 2025 at 4:36 PM
What do I need to know about the migration of the Cloud v1 sensors?
With PRTG 22.x.80, you migrated the Cloud v1 sensors. What do I need to know? Article Comments This article applies as of PRTG 22.x.80 Cloud v1 sensor migration With PRTG 22.x.80, we discontinued the Cloud HTTP sensor and th...
Tue, 10 Jun, 2025 at 4:36 PM
XML Custom EXE/Script Sensor (no data)
When performing a custom sensor and attempting to display the value of a variable, it shows 0. # Obtener el tamaño del archivo $SizeArchivo = (Get-Item $ServerArchivo).Length #mandar datos a PRTG "<prtg>" "<r...
Tue, 10 Jun, 2025 at 4:36 PM
How do I activate UvExplorer using my PRTG server?
The license activation wizard in UvExplorer offers "PRTG Discovery Agent Activation". I have completed the form as follows: Server URL: https://ULR.for.my.prtg.server Username: a username with API access PassHash: taken ...
Tue, 10 Jun, 2025 at 4:36 PM
Custom EXE - Powershell: get IP/DNS
Hi all, I know, this has been already discussed - but I really cannot get it running even after reading everything I could find here. I have "PSWindowsUpdate PowerShell Module" running on my servers, which is pretty handy to ma...
Tue, 10 Jun, 2025 at 4:36 PM
Veeam Backupjob-Status (Erweitert) (NEU) | Copy Jobs zeigen immer "Never started"
Unsere Copy Jobs (neues V12 Format) werden in PRTG alle mit "Never started" angezeigt. Der Job wird zwar gefunden, aber im Log steht dann folgendes: 2023-06-12 14:30:21.060446 DEBG TId 7296 Result of Sensor 6720> Get Job S...
Tue, 10 Jun, 2025 at 4:36 PM
Logging on to PRTG takes a very long time
Once I have entered the access data (https://prtgserver/index.htm) , it takes a very long time to log in. After about 60 seconds, the website (.../welcome.htm) ist displayed. We use AD integrated accounts, without SSO. PRTG Network Mon...
Tue, 10 Jun, 2025 at 4:36 PM
Permissions for WMI Service Sensor.
Hi I have a problem with monitoring Windows Services via WMI using a non-administrator domain user. I am currently using an admin user and everything works fine. Both CPU, Memory, Disk and Services sensors. Due to PCI-DSS compliance, I ne...
Tue, 10 Jun, 2025 at 4:36 PM
Fortigate Health Sensor: PSU
Hello, When deploying a 'Fortigate Health Sensor: PSU' sensor from an autodiscovery Fortigate Health v0.8 on my FG80/FG100 Fortinet Device with 2 power supply unit installed, both sensors showing the 'Alarm' Channel correc...
Tue, 10 Jun, 2025 at 4:36 PM
sFlow from FortiManager to PRTG doesnt show any data
I am trying to get sflow to poll from fortiswitch to PRTG. our switch is configured as follows: set sflow-sampler enabled set sflow-sample-rate 4 set sflow-counter-interval 60 collector IP is also set accordingly Article Comme...
Tue, 10 Jun, 2025 at 4:36 PM