kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

wrong autodiscover, cisco switch on a hp proliant server?
something is not quite right with the autodiscover process. I just installed 2 HP proliant dl 360 G7 machines with windos 2008 r2 and for some reason the autodiscover process thinks it should add a sensor of type ciscoswitch, reporting fr...
Tue, 10 Jun, 2025 at 11:31 AM
PRTG failed to connect to network devices (SNMP error # -2006)
Dear support, Previously PRTG works with no critical errors since I have it installed. Two weeks ago I had the same situation when PRTG cannot connect to any switch using SNMPv1 or any server running microsoft windows using WMI, HTTP and ...
Tue, 10 Jun, 2025 at 11:31 AM
Check sensor status
I am looking to do a project for my engineer room. I will be following the steps from the project below and need a little bit of guidance. Is there an easy way to poll the PRTG server to see if any sensors are in the down/warning/up state t...
Tue, 10 Jun, 2025 at 11:31 AM
Email notification timezone
When we are getting email notifications they are coming in as GMT Standard Time when using the %datetime placeholder. It states that it uses the users timezone but the emails are actually going to a distribution list we have. How can I get ...
Tue, 10 Jun, 2025 at 11:31 AM
Problem with sensor WMI Network Card on Windows Server 2008 R2 RU
I monitor a server with localized version of Windows Server 2008 R2 (russian). Problems appear with WMI Network Card sensor when it gets the name of an interface. It appears with question symbols instead of the russian ones (??????? ???????...
Tue, 10 Jun, 2025 at 11:31 AM
Iphone shows html escaped characters
For some time now the bandwidth traffic monitors on the IOS application show &lt; instead of < $value This happens especially when you have switch ports which do very little traffic and the default configuration is changed to show ...
Tue, 10 Jun, 2025 at 11:31 AM
PRTG sensor to show multiple event logs, not just the last one?
Hi. I want to monitor an application (e.g Backup Exec) which does log all relevant events to Windows event log. At the moment, we are using one "WMI Event Log" sensor. So, if any event from this application (Backup Exec) is fr...
Tue, 10 Jun, 2025 at 11:31 AM
How to monitor the printer page count from a windows 2003 printqueue
How can I create a sensor that keeps track of the page count from a windows 2003 printqueue. I can't use the printers own page counter via SNMP because it would also add the page count from other sources printing to this printer. We are...
Tue, 10 Jun, 2025 at 11:31 AM
Can you please provide steps to migrate PRTG 6 to another server?
I found the instructions to move PRTG 7,8 or 9 to another server but we currently have version 6.1.1.855 and need to move to another server. Can you please provide the steps for this rev? Article Comments Hello, please see Ho...
Tue, 10 Jun, 2025 at 11:31 AM
Monitor ESXi or vCenter 5.0.0 with PRTG 9.2.0
Hello, how can i monitor a single ESXi Host or better a complete vCenter? I create a new Device ESXi Host and then add sensor , but the VMWare sensors are greyed out. .Net 4 is installed on my PRTG server. found this article https://www...
Tue, 10 Jun, 2025 at 11:31 AM
How can I monitor Solaris 10 servers
I'd like to monitor some Solaris 10 servers. It seems like this isn't supported (at least by the auto discover). Some of the detections recognize Linux/Unix, but they don't seem to support Solaris. I'm looking to monitor: Me...
Tue, 10 Jun, 2025 at 11:31 AM
IP SLA icmp-jitter test not recognised
PRTG 9 doesn't appear to recognise the ip sla icmp-jitter test I have running on a Cisco router. The sensor reports the type as (Not defined) and doesn't run. This is an example config for this IP SLA test: ip sla 4 icmp-jitt...
Tue, 10 Jun, 2025 at 11:31 AM
how can i store windows eventlog in prtg-database
i have several windows machines, that overwrite the security-eventlog after 48 hours. we want to store the information of the security-eventlog in the prtg-db so we can keep this information for 30 days. is there a possibility to do th...
Tue, 10 Jun, 2025 at 11:31 AM
PRTG 6 error when opening
Tryuing to migrate our PRTG to a Windows server 2008 standard machine and receiving the following error when opening. Error: Access violation at 0x0158FB86 (tried to write 0x00000000), program terminated. Is this a wirtes issue , license ...
Tue, 10 Jun, 2025 at 11:31 AM
Is there any possibility to modify detailed user rights?
Is there any possibility to modify user group rights, that they are able to pause/acknowledge sensors, but not create and move objects? Article Comments That is not possible at the moment, sorry. Rights management is limited to ...
Tue, 10 Jun, 2025 at 11:31 AM
SQL sensor time out
I am new to PRTG. I create a MS SQL sensor with known good SQL account, but I am keep getting Time out error. Manual test through ODBC DSN with the same account is fine. Please help. Thanks Article Comments Hello, which S...
Tue, 10 Jun, 2025 at 11:31 AM
Force PRTG Web to use TLS 1.0
Is there a way to force PRTG web to use TLS 1.0 only? It seems the PRTG web accepts SSLv3.0 or TLS 1.0 right now. I have second question with HTTPS on PRTG Web. The Firefox v10 works fine on accessing web in SSL without any issues, but ...
Tue, 10 Jun, 2025 at 11:31 AM
Odd WMI Problem
I am having a strange issue with some new remote WMI sensors. They all return PE015 code but when I run the WMI Tester program it works with no issues whatsoever. I am using a domain admin account the username/passwords are correct. Th...
Tue, 10 Jun, 2025 at 11:31 AM
Reports : Want Current Data (Not Average)
I have reports that I would like to run based upon certain present values rather than averages. I am reviewing the "Sensorlist Dataline No Graph.htm" file but am unsure what values to adjust or what to adjust them to. Values I a...
Tue, 10 Jun, 2025 at 11:31 AM
Error switch to https port 443
Hello, I'm attempting switch my PRTG server from port 80 to 443 https for run Googles map in the PRTG. so I go set port 443 at the Server Administrator show me follow messange "none of the selected IPs could open port 443 which...
Tue, 10 Jun, 2025 at 11:31 AM
SNMP Monitoring for Windows
Good afternoon, Recently we made the migration PRTG PRTG 8 to 9, not had many problems with WMI monitoring sensors, but lately we are having many problems in this type of collection. My question is: As decided by SNMP monitoring windows s...
Tue, 10 Jun, 2025 at 11:31 AM
.Bat files with execution errors
PRTG Ver. 9x. .BAT files executed inside notifications. BAT file runs but an error of "account or password" appears. Same BAT file can be executed correctly from /EXE directory. What could be the problem? Regards. Articl...
Tue, 10 Jun, 2025 at 11:31 AM
MEasuring BAndwidth Usage of a Specific Port
Hi, I want to measure the bandwidth usage of a single port. This is a specific port that I am using to broadcast a radio stream in rtsp protocol for Android devices. In order to measure the total listener numbers I wanted to measure the b...
Tue, 10 Jun, 2025 at 11:31 AM
Internet based server down notification
If my email server goes down, how can I get notified from the internet to an alternate web based email address. Is there a hosted monitoring service that can monitor and notify me in case my PRTG and/or email server goes down? Artic...
Tue, 10 Jun, 2025 at 11:31 AM
what does the other field in netflow monitor's top connections mean
I notice a field labelled other under top connections chart of netflow monitor. what does it denote? Article Comments Hi, please see this entry for a detailed description of the "other" field. Best regards Mar, 2...
Tue, 10 Jun, 2025 at 11:30 AM
After v9 upgrade have to re-add VMware SOAP sensors?
We did an upgrade of one of our vCenter servers to v5 prior to the latest PRTG upgrade. We have upgraded PRTG and our remote probes to the newest v9.2 edition and were hoping that would cure the connection issues with vCenter. After the v9....
Tue, 10 Jun, 2025 at 11:30 AM
Monitoring interface on network down going up
I have several hundred interfaces on different switches and routers (all Cisco) that i would like to monitor that they stay down. If an interface changes to UP i want to create alarms/notifications. Article Comments Hello, t...
Tue, 10 Jun, 2025 at 11:30 AM
Access server by DNS only
If there a way to configure the PRTG server to answer to a DNS name and not IP address? I'm used to configuring Windows Server IIS with host names so anyone just typing the IP address of the server wont see the login page. So I'm l...
Tue, 10 Jun, 2025 at 11:30 AM
Resize column in table on report
I have created a custom report that includes a table using: report type="statstable" filter="filter_downtimetime=@above(0)" This works well but that shows the the sensor name is truncating some sensors as a few of my s...
Tue, 10 Jun, 2025 at 11:30 AM
API Notification
Is there a way to pause and resume notifications via the API or some other external way without logging in Article Comments Hi Will, This can be done with /api/pause.htm?id=objectid&action=0 to pause the notificatio...
Tue, 10 Jun, 2025 at 11:30 AM
Microsoft sql connection issue
I have created Microsoft SQL sensor but i am getting error as "Domain is not specified in the Windows credential". Please let me know what could be the issue Article Comments Hi, please open the settings of the sensor...
Tue, 10 Jun, 2025 at 11:30 AM
The RAM available for PRTG is running low
WARNING! The RAM available for PRTG is running low: only 384 MB are left. Please check the PRTG server computer The system running the server has 8GB ram and is 64bit windows server 2008. Are there any way of fixing this? Arti...
Tue, 10 Jun, 2025 at 11:30 AM
Defining notifications and triggers as a write user
We currently have PRTG 9 set up to monitor all devices and sensors in our domain, this includes branches in different regions. The current PRTG administrator is the monitoring manager and he has defined notifications/triggers on all of the ...
Tue, 10 Jun, 2025 at 11:30 AM
Alert description
Hi all we just looked for an option how we could describe an alert which has been reported by PRTG. Is it possible to add a custom note to a log entry (e.g. a sensor down message) to reproduce this alert in future? For example if we have ...
Tue, 10 Jun, 2025 at 11:30 AM
Error sending "EXE": Error6 when trying to run a .bat file which calls WinRS.
I am trying to get a .bat file to run as a notification. But I am unsuccessful. I am using WinRS (http://msdn.microsoft.com/en-us/library/windows/desktop/aa384372(v=vs.85).aspx) to run the command on a remote machine. The command I am ru...
Tue, 10 Jun, 2025 at 11:30 AM
PRTG REPORT ( 15 minutes interval report on graph)
I am unable to take one month PRTG bandwidth report with every 15 mins interval in X axis of the report. I can get the interval on table but not able to view in graph with 15 minutes interval. Can any body support. Article Commen...
Tue, 10 Jun, 2025 at 11:30 AM
Duplicate Logs/Database on filesystem
PRTG Version: 8.2.1.1931 OS: Windows Server 2008 R2 SP1 We are seeing two identical (based on filename/size) log file locations on the filesystem of the server where PRTG (server and probe) are installed. Data storage location in the se...
Tue, 10 Jun, 2025 at 11:30 AM
Custom SNMP Alarm value
Hi, I'm monitoring Juniper SRX100 routers. I'd like to have alerting for the LED status of theses devices. The LEd can be Green, Yellow or Red.I know how to pool the status, witch is a numeric value for Yellow and an other for Red...
Tue, 10 Jun, 2025 at 11:30 AM
loading reading historic data taking as long as 7hours
1. How can I shorten the loading time while keeping historic data? 2. How can I archieve the historic data that is more than 1yr old (to another storage/drive) to shorten the loading time? (but after archieve, how do I view data that is m...
Tue, 10 Jun, 2025 at 11:30 AM
restart the service
Is it possible to do a certain way without having to restart the service when you do not meet a certain number of counters? In other words, is it possible to avoid service restart when an error arises "Trying to restart PRTG Probe. Rea...
Tue, 10 Jun, 2025 at 11:30 AM
WMI with Hyper-V Dynamic Memory
I am trying to monitor a large number of Hyper-V virtual machines most of which use Dynamic Memory. I want to be able to capture when and how often Hyper-V adds/subtracts RAM to any given VM. That way I can better trend/track my memory allo...
Tue, 10 Jun, 2025 at 11:30 AM
Custom Sensor for String Data
I attempting to monitor our Blade Server. There are some OIDs that return data such as 999W or 37% of Maximum What is the best way to setup a custom sensor? I would like the ability to graph the power usage and fan speeds. I have a...
Tue, 10 Jun, 2025 at 11:30 AM
How do I monitor system info such as location,name,contact
When I load the oid for the info I would like to collect it always seems to want to graph it and I just need the text info. Article Comments Dear Dan, on devices created by the Auto-Discovery, PRTG tries to put such informatio...
Tue, 10 Jun, 2025 at 11:30 AM
How to Monitor Traffic LAN to Internet
Hello, I have a network with 2 unmanaged switches with a router/firewall linux appliance, and 30 PCs. I would like to monitor Internet usage bandwidth of all clients ( individial charts ). I wanted to know how i can manage to do so. Thank...
Tue, 10 Jun, 2025 at 11:30 AM
Activation Grace Period Expired
Hi, I have a licensed prtg installed a few a days (more than 10), but for a internet problems i didn´t active my product and i get the "Activation Grace Period Expired" message, what can i do to active my product? Articl...
Tue, 10 Jun, 2025 at 11:30 AM
Disable automatique sensor licence assign
Hi, Is it possible to disable licence auto assignation ? I Have Many sensor, I have licence for 1000 sensors, first time I have discovert all network with 30 day evaluation. Now when I disable a sensorin order to recover a licence, it...
Tue, 10 Jun, 2025 at 11:30 AM
License for IT-Service
Dear Sirs! My name is Jürgen Viertbauer and I´m IT-Professional for different customers. Your Prog is very interesting for me to get informations about many different informations and also maybe for problems. But in case the problem is th...
Tue, 10 Jun, 2025 at 11:30 AM
SMS Notifications: Rename "Down" to "OFFLINE" and the name "UP" to "ONLINE", is it possible?
SMS Notifications: We would like to change the name "DOWN" to "OFFLINE" and the name "UP" to "ONLINE" due some language barrier. Is it possible? Andre Article Comments Hello, sorry...
Tue, 10 Jun, 2025 at 11:30 AM
Custom sensors and Custom error message
i'm using Vbscript as "exe custom sensor". i would like to know if there is an option to configure PRTG to Value limit error and Send the Vbscript output message as "Down" message instead of PRTG default messages ? ...
Tue, 10 Jun, 2025 at 11:30 AM
snmp informant. No Such Name (SNMP error # 2) ... again
Hello all, Background infos: Running PRTG Network Monitor 8.4.1.2283 Using SNMP Informant Standard (free) and trying SNMP Informant Premium (Trial) for the SQL counters When adding a SQL snmp OID, I keep getting the following error (snm...
Tue, 10 Jun, 2025 at 11:30 AM
Start and Stop via command line
Is is possible to start and stop the Server Core via the command line? Article Comments Hi, it should work with the net start / stop commands and sufficient privileges. Please see the commands below. Stop: net stop prtgcores...
Tue, 10 Jun, 2025 at 11:30 AM
Detailed Release Notes for PRTG 9.1.x in 2011
This article shows the detailed changes in PRTG 9.1.x since the official release on Sep 19th 2011 (until end of 2011). Article Comments Note: For the latest version 9 release notes, please see the official website: PRTG Netwo...
Tue, 10 Jun, 2025 at 11:30 AM
What has changed in PRTG between V8.1.0 and 8.1.x?
What changes were applied to PRTG 8.1 since the initial release of PRTG 8.1.0? Detailed release notes. Article Comments November 16th 2010 - Version 8.1.2.1809/1810 New: [WebGUI] Improved object selector (used in map editor a...
Tue, 10 Jun, 2025 at 11:30 AM
Visual Representation Only for external monitor
Is there a way to setup a user that only has access to the visual monitoring? I.e the pie charts etc? We'd like this information displayed on a TFT on the wall.. Article Comments Hi, you may create a user and a group whic...
Tue, 10 Jun, 2025 at 11:30 AM
SSL wildcard certificate
Hi, I am trying to set a wildcard certificate from my company in the prtg network monitor. We got our certificate from godaddy. I changed the .crt to a .pem with an online tool. Now my question is how can I get the server certificate (.cr...
Tue, 10 Jun, 2025 at 11:30 AM
Remote Probe is shown as paused
Remote Probe(and all "remote" sensors) are shown as paused. The PRTG Probe Service is running. When I try to stop it, I get an error after five minutes. I can kill the "PRTG Probe.exe" prozess in Task Manager. Then it is...
Tue, 10 Jun, 2025 at 11:30 AM
SMTP Relay for External Application
I was wondering if it is possible to use the SMTP relay built in to PRTG for extrenal applications. We use the built in SMTP relay on our network for our PRTG alerts, but have two other applications that need a relay as well. I would pref...
Tue, 10 Jun, 2025 at 11:30 AM
Cisco config backup
I am looking for a way to do Cisco Config backups from PRTG. I would love to keep everything within PRTG as I just implemented Syslog tracking. Any help would be greatly appreciated. Article Comments Hallo, this is not possibl...
Tue, 10 Jun, 2025 at 11:30 AM
Need help
Dear Paesler team, I've installed PRTG to monitor ALCATEL 7750. Our 7750 ALCATEL have VPRN (Virtual Private Routed Network ), and on our PRTG we can see each interface inside VPRN. But there is some error : No Such Name (SNMP error ...
Tue, 10 Jun, 2025 at 11:30 AM
Send Comments by Email
Hi We use PRTG as manteinance report and ToDo task too for every site and every groups sensors, but I'd like to know if there is any possibilities to send the 'Comment Objects' Tab by email.. better if it can be scheduled, no ...
Tue, 10 Jun, 2025 at 11:30 AM
cant access prtg 9
im trying to access prtg 9 on my laptop. but i've face this error message after im install vq manager. before this, no problem with my prtg. after that, i have remove all things about vq manager, and install PRTG again, but still face t...
Tue, 10 Jun, 2025 at 11:30 AM
Can't open PTRG on iPhone (not using app)
I am trying to get to my PRTG site through Safari on my iPhone and I get the login screen for both AJAX and the Mobile Web GUI but it won't login. It acts as if I typed in the wrong password when I haven't. It says "Please log ...
Tue, 10 Jun, 2025 at 11:30 AM
Interval, timeout and count on monitor service/protocols.
I would like to know what the best interval/timeout and count time is for the sensors. I already read that wmi should not go below 30sec and the custom 30 sec should be good. But is this for all the types of services and protocols that ...
Tue, 10 Jun, 2025 at 11:30 AM
WMI eventlog sensor truncates logs
Hello, When viewing logs for a WMI eventlog sensor, the message is truncated at a certain point. Is there a way to see the full message in the log? Thank you, Mike Article Comments Hello, I'm afraid this is not pos...
Tue, 10 Jun, 2025 at 11:29 AM
Is LLDP implemented in PRTG Monitor?
Does the auto-discovery function only use pings to detect connected devices or is there a way to get it to use LLDP to discover peers? Is LLDP implemented at all in PRTG? Article Comments Hallo, LLDP is not implemented, sorry....
Tue, 10 Jun, 2025 at 11:29 AM
Monitor HP toner level snmp
I am trying to monitor my HP printers toner (percentage) levels (other than just an up/down status). I tried to import the HP MIB with no luck. Is there a way to do this via SNMP? There was another entry in the knowledge base that ask...
Tue, 10 Jun, 2025 at 11:29 AM
sFlow Sensor Filtering VLANs
PRTG7. We are monitoring the internal interface of our firewall (Fortigate 200B) with sFlow. The internal interface of the firewall sits on a Management VLAN, which then passes traffic through to various businesses each on their own VLA...
Tue, 10 Jun, 2025 at 11:29 AM
up time and request status and why they are different?
Report for Ping 269 Report Time Span: 4/10/2012 12:00:00 AM - 4/10/2012 11:59:00 PM Sensor Type: Ping (30 s Interval) Probe, Group, Device: Local probe > Internet Sites > Basemine Maintenance BT 2 Uptime Stats:Up: 95.64 % [22h55m46s]...
Tue, 10 Jun, 2025 at 11:29 AM
Weird problem - PRTG 9.2.1.2279 & IE9
I am trying out the full demo version of PRTG Network Monitor 9.2.1.2279. I have the server installed and running with no problems with it, as far as can see. I have a really annoying problem though when trying to access the server from m...
Tue, 10 Jun, 2025 at 11:29 AM
Welcome Wizard Help—Step 2 (Commercial License Key)
Can you please offer help for the PRTG setup wizard Commercial License Key screen? Where do I get my license key from? What do I have to enter in this screen? Article Comments This article applies to PRTG Network Mon...
Tue, 10 Jun, 2025 at 11:29 AM
Backup remote probe configuration
We have a remote probe set up on a machine that is to be decomissioned. The probe was configured by a network admin that is no longer with the company. It monitors several pieces of equipment that we do not have the credentials for. Is ther...
Tue, 10 Jun, 2025 at 11:29 AM
Http\poort sensor
Heey, Iam having a little isue I wanna monitor routers to check if the webpage to loggon to them is still available for now iam using http sensor but it does not work on all my routers 50% give error: HTTP/1.0 401 Unauthorized so i wa...
Tue, 10 Jun, 2025 at 11:29 AM
Website nicht erreichbar (Dieser Failoverknoten muss zuerst im Masterknoten aktiviert werden)
Hallo, ich nutze derzeit die aktuelle Trial von PRTG und habe mir ein Clustersystem installiert. Derzeit kann ich auf dem Core Server unter Geräte die Local Probe und auch die Cluster Probe sehen und auch die Sensoren der Cluster Probe we...
Tue, 10 Jun, 2025 at 11:29 AM
Remote Probes stop working
I have over 500 sensors across 200 remote probes on a test box I set up. Starting yesterday several probes were suddenly not able to connect. In the logs on the remote probes I get the following: " Login NOT OK: Access denied by IP f...
Tue, 10 Jun, 2025 at 11:29 AM
how to make top 10 data user report
I want to make a report showing the top 10 data users. can that be done? Article Comments How are you monitoring the users, i.e. with what sensor type? Jul, 2011 - Permalink the sensor that i need to monitor is auto disc...
Tue, 10 Jun, 2025 at 11:29 AM
Sensor for multiple drives
Hi, we have a server with 5 HDD. i want to configure an sensor for the summary avaialble disk space for only the 2nd and the 3rd drive. (not separately, in summary) If i use the wmi disk free sensor for multiple drives i can only choose 1...
Tue, 10 Jun, 2025 at 11:29 AM
Historic Data Query Hung
Recently, we tried to run a couple historic data reports. Apparently those jobs were too much for PRTG to handle because it hung for 30-45 minutes. We needed to terminate the jobs because they were using too much CPU. The only way we could ...
Tue, 10 Jun, 2025 at 11:29 AM
When adding a new user to PRTG they do not see the devices...
I have added a new user (first time) and upon login he does not see all of the devices that I see when I login. He has the same rights as me. 1. Are the devices settings a Per User type of thing? 2. Is there a way to back up my "View&...
Tue, 10 Jun, 2025 at 11:29 AM
Downtime Periods Table in Report
I am following this article to create a custom report in PRTG http://kb.www4.paessler.com/knowledgebase/en/topic/263-how-do-i-modify-prtg-s-report-templates I want to know if it is possbile to add a table showing only the downtime perio...
Tue, 10 Jun, 2025 at 11:29 AM
Archive Old Sensors
I have replaced a number of sensors with new sensors as the OID's changed with a firmware upgrade or the product was physically changed to a new device so it has different OIDs for the same value. Had I started with an OID, I could simp...
Tue, 10 Jun, 2025 at 11:29 AM
User access rules
Is there a way to allow a user to acknowledge alarms, but do nothing further? I.E they are a read only user, but can only acknowledge alarms? Article Comments Within the individual user's account settings, when selecting a u...
Tue, 10 Jun, 2025 at 11:29 AM
Öffnen eines .jpg File in einer Map mit "Eigenes HTML"
Ich möchte in einer Map ein Bild öffnen können und verwende dafür folgende folgenden Aufruf über "eigenes HTML" <a href='file:/10.100.111.10/c$/maps/baustellen/ordner/xxxxxxxx.jpg' target='_blank'>Schaltsch...
Tue, 10 Jun, 2025 at 11:29 AM
Permanently show sunburst view
When I show the sunburst view for all my devices, it automatically disappears and returns to the tree view when the auto-refresh timer reaches zero. Is it possible to have the sunburst view permanently displaying? Article Comments...
Tue, 10 Jun, 2025 at 11:29 AM
Migrate PRTG Secondary Cluster Node
Currently we have a PRTG Cluster containing 1 Primary Node and 1 Secondary Node. Now we want to Reinstall the Server hosting the Secondary Node. What are the exact Steps to Migrate this Secondary Node to the new Server? Article ...
Tue, 10 Jun, 2025 at 11:29 AM
how do you connect through SSH to a device?
I need to create a VBScript (EXE/Script advanced Sensor) that execute a remote command to a linux device and to catch output for further translation in XLM output.. Linux device is reacheble only by SSH and your standard SSH Sensor (memory,...
Tue, 10 Jun, 2025 at 11:29 AM
snmp traffic summary Cisco ASA firewall
Network manager is asking why there is a difference between live traffic counts on outside interface and inside and dmz interface. She believes the inside+dmz traffic counts should equal the outside traffic counts (inbound and outbound). ...
Tue, 10 Jun, 2025 at 11:29 AM
Can I show group comments on the Email notification?
Hello, I would like to ask is it possible to include group comments in the Email notification? I couldn't find %commentsgroup as a placeholder. Could I create a place holder of group comments for PRTG program? Thanks a lot. Arti...
Tue, 10 Jun, 2025 at 11:29 AM
is it possible to count unkown as down
Is it possible to have an unknown sensor classified as down instead of unknown? Article Comments Hi, I'm afraid that is not possible. Best regards Apr, 2012 - Permalink
Tue, 10 Jun, 2025 at 11:29 AM
[LINUX] Interface index traffic
Hello, First, sorry for my english :p I use PRTG to monitor network devices (router running on Debian Linux). I monitor the network interfaces without problems. But if an interface goes from one state UP to DOWN then UP then I have a ...
Tue, 10 Jun, 2025 at 11:29 AM
UDP port netflow
how do i find the right UDP port to track usage using netflow? Article Comments Hi, the port for Netflow Export is normally configured on your router resp. device. The port in PRTG must match the same. Please see this article f...
Tue, 10 Jun, 2025 at 11:29 AM
SNMP Traffic grapher timeout due to interface amount
When adding the SNMP Traffic graphs to our router with a huge amount of interfaces it times out before completion. I have verified SNMP functionality with other SNMP graphs and with SNMP Tester from Paessler. Is there a way to choose wh...
Tue, 10 Jun, 2025 at 11:29 AM
Why PRTG hangs?
PRTG version 6.2 2000 sensors, polling each 30 seconds Windows 2003 Server R2 Enterprise Server with SP2 2 quad processors and 8GB Ram Database size: 2Gb aprox. Applicating usually freeze and stop polling. Hardware is function normaly as ...
Tue, 10 Jun, 2025 at 11:29 AM
sFlow Toplists not showing latest data?
On PRTG 9 our sFlow sensors are not showing TopLists data for the last 3 days. However Live Data and 2/30 days contains data. This worked fine in PRTG 7... Article Comments Hello, did you get any errors in the "ToDos&...
Tue, 10 Jun, 2025 at 11:29 AM
Need to see headers from SMTP traffic from router
I have set up the bandwith sensor for my router through SNMP. That only shows usage though. Is there a sensor that will actually show me the email headers going through the router. I believe a computer in my network has been spamming ema...
Tue, 10 Jun, 2025 at 11:29 AM
Exchange Cluster
How can I monitor the movement of my Exchange Cluster. Article Comments This is not currently possible, although we are already considering such a function for a future implementation. Please bear with us. May, 2010 - Permali...
Tue, 10 Jun, 2025 at 11:29 AM
Is there a way to be notified if someone pauses the Notification settings in Setup\Account Settings?
Members of the admin team occasionally want to turn off notifications during system maintenance. Well, they don't always turn it back on and we continue to be unaware of possible problems to the system during off-hours. Is there some wa...
Tue, 10 Jun, 2025 at 11:29 AM
Is there a way monitor ambient temperature on APC Equipment Sensors?
Is there a way monitor ambient temperature on APC Equipment Sensors? Article Comments Hallo, what APC device are you monitoring? We do have a template for APC UPS besides that, APC offers MIBs for their other devices. Apr...
Tue, 10 Jun, 2025 at 11:29 AM
how do I setup PRTG to monitor my router
Do you have a tutorial for setting up PRTG to monitor a router? Article Comments Hallo, you router needs to support SNMP. add your router as a device in PRTG and then simply run the auto discovery on the device or manually a...
Tue, 10 Jun, 2025 at 11:29 AM
PRTG JAVA Vunerability
i received a security bulletin regarding JAVA: http://secunia.com/advisories/48009/ Oracle Patches Java SE Oracle has released an update to it's widely used Java Runtime Environment. i would to know whether PRTG is affected as i ...
Tue, 10 Jun, 2025 at 11:29 AM
more then 10 sensors for free version
Hello, have ever done one year that my company is works with PRTG we have one client with 1000 Sensors ( the costumer name is Cecred ) and we would like do more experience in others costumer so we are use the free version.we would like gai...
Tue, 10 Jun, 2025 at 11:29 AM