kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

sFlow monitoring on DELL Force10 s4810
Hi, I turned on sFlow on my s4810 and configured my PRTG server as collector. The switch reports that sFlow exports are sent to the collector but the sFlow sensor doesn't show any data. The switch settings work well if I use Imon sF...
Tue, 10 Jun, 2025 at 1:37 PM
Problem with the PRTG API
I am trying to write a script for building groups of new devices. For doing this I need to get the new ID of the Group. But it is not possible to get the ID out of the redirected Page, because I first would have to login. Is there any way o...
Tue, 10 Jun, 2025 at 1:37 PM
Checking all "sub-instances" of given SNMP OID
Hi I would like to make certain, if the following ability is available in Network Monitor - I need to check status of physical drives in HP Proliant server (it's good example). There is MiB with OID, which allows for it - "cpaDaPhy...
Tue, 10 Jun, 2025 at 1:37 PM
Interface Sensor Not working for Wathguard X750e
I am adding a sensor in PRTG to monitor bandwidth on interfaces of my WatchGuard X750e Firewall. It detects interfaces as connnected and up but when I add them, it shows them Down with Error: No Such Name ; SNMP Error 2. Article Com...
Tue, 10 Jun, 2025 at 1:37 PM
Custom Map Object > Table with values from Library?
Hi, i have seen this KB entry, i need a other way to show a data table, like the error one displaying the sensors from a library. What in the HTML code i must change to get a table instead a tree and is there any documentation for the HT...
Tue, 10 Jun, 2025 at 1:37 PM
tns could not resolve when using vbs script with oracle connector
Error: D:\PRTG Network Monitor\custom sensors\EXE\oraclevb3.vbs(14, 1) OraOLEDB: ORA-12154: TNS:could not resolve the connect identifier specified Script: Dim strSQL Dim strUsername Dim strPassword Dim snpData Dim dbMyDBConnection S...
Tue, 10 Jun, 2025 at 1:37 PM
Unknown Error - Exchange Database (Powershell)
I've put our prtg user in the 'Organisation Management' group. I've put in the fully qualified domain name (FQDN). Server has the hub transport role. Powershell 32/64bit Execution Policy: unrestricted Error I receive ...
Tue, 10 Jun, 2025 at 1:37 PM
historic graphs by date
I am sending the following url: https://server/chart.png?sdate=2014-08-21-12-00-00&edate=2014-08-25-12-05-00&width=700&height=420&graphid=1&id=4110&username=uName&passhash=123456789 and i always get a 2 day g...
Tue, 10 Jun, 2025 at 1:37 PM
Schedule to Send Report via E-mail
Hi, I want to schedule weekly report/monthly report in PRTG. Please assist me whether this feature is available. Article Comments If you set up a report that is supposed to be sent out once a week or once a month, you can chan...
Tue, 10 Jun, 2025 at 1:37 PM
PRTG API to return the result without the prtg version info
I'm trying to use PRTG map to display a ticket number from our ticketing system. I have configured a custom EXE/script sensor that returns xml for the existence of a high priority ticket and turn to warning when it matches. This work we...
Tue, 10 Jun, 2025 at 1:36 PM
How to monitor specific directories with SNMP Disk Free Sensor?
Hello, I need to monitor several directories on Ubuntu servers via the SNMP disk free sensor. The problem is when I go to add this sensor the directories I want to monitor are not showing up as options under "Disk Free Settings"....
Tue, 10 Jun, 2025 at 1:36 PM
How can I disable that I get an error when access is denied to the RAM-sensor ? But I want to get an
Often I become an error if access is denied of the RAM-sensor. So i can't see any values of the RAM. Sometimes there's a message like "80041010: The specified class is not valid." I don't want to become a red error wh...
Tue, 10 Jun, 2025 at 1:36 PM
api or script add new sensor ?
Dear PRTG's1 Can i add sensor (bandwith monitor interface of cisco router) when i have oid of interface or description of interface vir script or api? pls help me! Thanks all! Article Comments Dear Duykid It is possible to...
Tue, 10 Jun, 2025 at 1:36 PM
Link High CPU with top processes
I have a map running that shows top 10 CPU, I would like to know if there is a way to associate and show with the processes on the relevant node either by some standard process or grammatically? Thanks, James. Article Comments ...
Tue, 10 Jun, 2025 at 1:36 PM
http advanced in split DNS
Is there a way to force the http sensor to use the IP address of the associated device instead of resolving the name specified in URL? I need to monitor an external and an internal web server in a split DNS setup which use the same url an...
Tue, 10 Jun, 2025 at 1:36 PM
Why limit is on (enable limit) by default?
I added a device with the setting: Sensor Management : Manual (no auto-discovery) and added the sensors onto that device. But I've release that under some sensors Limits is on (Enable limits) by default and also contain threshold va...
Tue, 10 Jun, 2025 at 1:36 PM
How do you specify additional directories to be monitored by the SNMP Disk Free sensor?
When creating a new SNMP disk free sensor on a linux server only a few directories show up. I want to monitor some additional directories via this sensor. How do I specify additional directories for monitoring? Article Comments ...
Tue, 10 Jun, 2025 at 1:36 PM
No 100 days history after moving file location
I recently moved the data files from C: to D: and repathed the location in the Probe Admin and the Core Admin modules however the 100 days graph does not show any history prior to the day of moving the files. I can run the Historic data exp...
Tue, 10 Jun, 2025 at 1:36 PM
how to add sflow device in prtg
i have add sflow sensor on prtg but until now there is no data can be capture. i have add two sflow sensor buat only one running well. i use prtg trial rigth now? is there any limitation when add sflow sensor (only support for one device o...
Tue, 10 Jun, 2025 at 1:36 PM
NSA3500
When I create a sensor for our sonicwall it does not detect any data and I have no idea why. The sonicwall is pointed to the system that prtg is installed Article Comments Hi ronw, Please check with this guide, I wrote in spanio...
Tue, 10 Jun, 2025 at 1:36 PM
PRTG Remove automaticly file
There is now a folder monitored. Sometimes a file will appear in this folder, this file causes problems. Can PRTG automatically delete this file as it appears in this folder? Article Comments Dear Joost This is possible; thoug...
Tue, 10 Jun, 2025 at 1:36 PM
How can i make Teamed Windows 2012 Server Intercace visible for the sensor selection?
How can i make a teamed windows 2012 server Interface visible in the sensor selections? I only see the 2 physicaly Interfaces, but not the "virtual" one... :( Thank you for a the help Volkan Article Comments The is...
Tue, 10 Jun, 2025 at 1:36 PM
Missing features (request)
Hi, im very satisfied with PRTG, but a few things are missing for me ;) Bellow are my wish/feature request list that will help to make my work faster and easier. The point has a rating from 1 (very needed) to 4 (nice to have). GENRAL: (...
Tue, 10 Jun, 2025 at 1:36 PM
is it possible to install PRTG core installation on a device that PRTG remote probe in already insta
is it possible to install PRTG core installation on a device that PRTG remote probe in already installed? it is worth mentioning that I want to install fresh PRTG with no interaction with existing remote probe installation. the remote probe...
Tue, 10 Jun, 2025 at 1:36 PM
Publishing maps to different locations
I want to have network status maps available to each of my business units. To show the network status from their perspective. I have created these maps, so that is not my question. If everything is running properly, the business units ca...
Tue, 10 Jun, 2025 at 1:36 PM
Error Message
I am trying to add a new device. It is one of our core switches. I am new to the software and was looking for some assistance please. I have already spent several days working with Cisco TAC and determined the issue to be on the network. I ...
Tue, 10 Jun, 2025 at 1:36 PM
Cannot edit maps
I am trying to update a map object within a map, but several things don't work: - the 'Drop Connections' button doesn't work - I cannot delete devices from the map (it has 21) - I can only replace all the current devices on ...
Tue, 10 Jun, 2025 at 1:36 PM
Can I easily add additional channels to my existing bandwidth sensors?
I have around 5000 bandwidth sensors in place, have realised that I would ideally like to have the 'Errors in/out' and 'Discards in/out' channels in addition to the standard traffic channel. Is there a way to achieve this i...
Tue, 10 Jun, 2025 at 1:36 PM
Roundtripsensor und Exchange 2010
Zur Überprüfung des Mail-Zustellungsprozesses bin ich laut ihrer empfohlenen Konfiguration vorgegangen. Vom eigenen Email-System wird ein mail an ein externes Konto versendet und von dort wieder auf das eigene Konto zurückgesendet. Dies fun...
Tue, 10 Jun, 2025 at 1:36 PM
SNMP traffic sensor return alert "No Such Name (SNMP error # 2)".
Hi guys, i use SNMP traffic sensor to monitor 2 interfaces for my HP MSM720 wireless controller. However it always show snmp traffic sensor up and down with alert message "No Such Name (SNMP error # 2)". It happen everyday and cre...
Tue, 10 Jun, 2025 at 1:36 PM
Change WMI target
Hello, I use WMI to monitor a service called "zdb-server". After an update of this 3rd party software PRTG reports "Service not found (code: PE010)". When I create a NEW sensor to this service it's working fine. ...
Tue, 10 Jun, 2025 at 1:36 PM
Request for outage
Hello, Is there a possibility to get a RFO-report? When a server is down, I get an ticket and an email. I do my research and I solve that ticket. Is it possible to get my answer in a report that I can send to someone else? Best regard...
Tue, 10 Jun, 2025 at 1:36 PM
Wie kann ich einen Sensor hinzufügen, der mit dem Router verbunden ist und zeigt was an welchem Port
Ich benötige einen Sensor der anzeigt was an den einzelnen Ports des entfernten Routers hängt und mir Informationen über diese Geräte gibt (IP-Adresse usw.). Vielen Dank! Article Comments Hallo, Leider verfügt PRTG über keine...
Tue, 10 Jun, 2025 at 1:36 PM
Changes in template
Hi all, I want to use the device-template as a real template with the possibility to change sensors in that template. This weekend I figure out that that is not possible in PRTG v14 Is there in the upcomming release a option to change t...
Tue, 10 Jun, 2025 at 1:36 PM
Grafiken in Historic Data HTML-Seite werden nicht angezeigt
Hallo zusammen Woran kann es liegen, dass in der neuesten Version (14.3.11.2750) beim Aufrufen der Historic-Data die Grafiken nicht mehr angezeigt werden. Test mit FireFox zeigt gar keine Grafik, auch keinen Platzhalter Test mit Chrome ze...
Tue, 10 Jun, 2025 at 1:36 PM
Remote Probe unattended / Silent
Hallo Leute, wir nutzen Version PRTG Network Monitor 13.4.7.3532. Jetzt wollen wir auf vielen Server die Remote Probes installieren. Unattended und Silent. Installation per /Verysilent ist ja kein Problem. Nur wie bekommen wir die Kon...
Tue, 10 Jun, 2025 at 1:36 PM
upgrade from version 6.1.1 to current version and keep history
I have inherited a version of prtg running on windows XP with version v6.1.1.855 which has a licence for 500 sensors and I am currently using 93 sensors I have historical data for most of these sensors going back to 2010. This informatio...
Tue, 10 Jun, 2025 at 1:36 PM
restart a program?
Hi, I'm running a few things on a client PC when it's online, and two are dropbox and teamviewer. What I'm looking to do is make sure they are both always running, and will restart it if the program crashes or is closed by the u...
Tue, 10 Jun, 2025 at 1:36 PM
Count number results from SNMP walk
Hello, I'm wondering if there's a way to count the number of results from an SNMP walk OID. I want to use 1.3.6.1.4.1.9.9.513.1.1.1.1.5 which returns a list of names of every AP registered to a Cisco WLC. I'm not so interest...
Tue, 10 Jun, 2025 at 1:36 PM
WMI consumes a large amount of memory on my Windows Server 2008 R2 – what can I do?
When monitoring via WMI I experience an increased usage of memory under Windows 7 or Windows 2008 R2. What can I do? Article Comments This article refers to PRTG Network Monitor 7 or later Avoiding Memory Leaks Caused by the “...
Tue, 10 Jun, 2025 at 1:36 PM
winmgmt.exe slowly uses more and more virtual memory - hotfix981314 did not help
Hello folks, I'm hoping someone can help me solve an issue we are seeing on the server we have running PRTG. We are using a Windows 2008 R2 server, and are seeing an increasing amount of memory usage coming from winmgmt.exe. At the ...
Tue, 10 Jun, 2025 at 1:36 PM
SMS alerts with DWR-730 (Dlink) wireless router (mobile internet)
Hi, Can anyone confirm, if i can use device model "DWR- 730 (Dlink)" wireless router (mobile internet" with anyone of the following freeware tools to configure SMS alerts in PRTG? MWconn SMS via COM port using SMSSender...
Tue, 10 Jun, 2025 at 1:36 PM
Cannot add WMI Microsoft SQL Server 2008 Sensor for DMZ server
Is it possible to use this sensor on an SQL server that is not in the same domain as the probe? Please note that I have many other WMI sensors that connect to this DMZ server just fine, so firewall and other authentication issues are unlik...
Tue, 10 Jun, 2025 at 1:36 PM
Ereignisse des Eventlog überwachen
Hallo, wir möchten das Auftreten von Ereignissen im Eventlog überwachen. Ich habe bereits mit den Grenzwerten experimentiert. Wenn ich den oberen Grenzwert für Fehler des Kanals "Neue Einträge" wie in de KB beschrieben auf 0,00...
Tue, 10 Jun, 2025 at 1:36 PM
Verschieben von Geräte in eine andere Probe
Guten Tag, gerne würde ich eine falsch angelegte PRTG Hierarchy neu aufbauen, jedoch ohne dabei Geräte neu hinzufügen zu müssen. Derzeit ist zu jedem überwachten Server (mit Agent) ein gleichnamiger übergeordneter Probe zugewiesen. Wie kö...
Tue, 10 Jun, 2025 at 1:36 PM
Live graph in Maps appears empty after loading sensor
Hello Paessler, I have a problem, I am trying to create a live graph for my TeGig interface and the graph always appears empty, whether you highlight it with mouse when choosing it from the list or adding it to the Map and then choosing t...
Tue, 10 Jun, 2025 at 1:36 PM
How to configure TFTP sensor?
Can someone explain to me how to configure this sensor? Thanks :) Article Comments You have to create a device in PRTG with the name or IP of the TFTP server that PRTG can use to reach the server then you create the sensor and p...
Tue, 10 Jun, 2025 at 1:36 PM
what is all error codes mean ?
e.g. #2003 and #2007 Article Comments Dear Sarah The error message should normally include additional text, not just the error number. -2003 is a timeout error, -2007 is an error occurring when converting the OID. Sep, 2...
Tue, 10 Jun, 2025 at 1:36 PM
channel info in notification email body
Hello is there a placeholder for the channel name in the email body? My Problem is the Ping Sensor. When it goes down it, there is a hint if either the Ping is completly down or just slow: Down: Ping 72 1 35 (Ping) Request timed out (...
Tue, 10 Jun, 2025 at 1:36 PM
Complete list of ports for firewalls
We have various monitors passing over multiple firewalls monitoring different things. In the most case tcp/135 works for WMI, but we have issues when monitoring SQL and other non-standard things. When checking the firewall logs for drops we...
Tue, 10 Jun, 2025 at 1:35 PM
Can PRTG's web server listen on a custom port when using SSL?
I have set up PRTG to listen on port 444. I use both port 80 and port 443 on the server PRTG is running on. PRTG is running fine on port 444 but i would like to enable SSL so the passwords etc is not sent in clear text. How do i do this? ...
Tue, 10 Jun, 2025 at 1:35 PM
Firewall Ports
I have a problem with a remote probe behind a Fortigate firewall. If all ports are open, I can reach the probe. if I only port 23 560 open, I can not reach the core probe. Telnet also will not work on the port. Has yet another port to be op...
Tue, 10 Jun, 2025 at 1:35 PM
Monitoring SNMP v3 over Internet
Guten Tag! ich würde gerne einen Server über das Internet mit SNMP v3 Monitoren. Der Server steht hinter einer Firewall. Port 163 wird mit Portforwarding an den richtigen Server in das interne LAN umgelenkt. Mit dem snmptester kann ich...
Tue, 10 Jun, 2025 at 1:35 PM
Can I send Push Notifications to my Android device?
How can I send Push Notifications to my Android device? Article Comments Important notice: As of PRTG core server version 14.3.13 and PRTG for iOS 14.3.6 resp. PRTG for Android 14.3.2, you can use push notifications with your iP...
Tue, 10 Jun, 2025 at 1:35 PM
Prowl Support/Notify My Android
I thought I'd juset let everyone know that there is now an alternative to Prowl for Android called "Notify my Android" which uses push notifications. It can be implemented in pretty much the same way as this article: https...
Tue, 10 Jun, 2025 at 1:35 PM
What is the difference between LDAP and Active Directory Replication Errors?
Please clarify? Thanks in advance :) Article Comments LDAP is a protocol that can be used to communicate with AD for authenticating credentials and creating user groups. Active Directory replication errors happen when the dif...
Tue, 10 Jun, 2025 at 1:35 PM
Feature request - IMAP sensor add function only unseen mails
Is it possible to create a new function in the IMAP sensor which checks if the mail is unseen? We use this IMAP sensor to check back-up log mails. If the subject of the mail contains 'Error' and the message is unseen the sensor mu...
Tue, 10 Jun, 2025 at 1:35 PM
Field 'productState' not found on System Center 2012 Endpoint Protection (Antivirus)
I receive the error message - Field 'productState' not found while scanning sensor - System Center 2012 Endpoint Protection (Antivirus). This is running on a Windows 8 os. Article Comments Hello, thank you very much f...
Tue, 10 Jun, 2025 at 1:35 PM
Network broadcast
I have a backup process over the network which is 1 server flow to a backup server daily, the back up data about 300gb full backup, with speed about 800 mbps / minute over the network. However in PRTG map not only the source server and ba...
Tue, 10 Jun, 2025 at 1:35 PM
Differentiating Down and Alert
I want to make a difference between Down (not available) and Alert of sensors of a device. As such we have one Alert created for one Sensor of a device when it is down (Typically PING). For other sensors such as Disk (WMI Free Disk Space) ...
Tue, 10 Jun, 2025 at 1:35 PM
Russian language
Hello! Whether the support of the Russian language ? if so when ? Article Comments I'm afraid that there are no plans for a russian version of PRTG. Sorry! Sep, 2014 - Permalink
Tue, 10 Jun, 2025 at 1:35 PM
Top10 or Top100 yearly sensors reports
Hello. Prtg network monitor can make Top10 reports, but he shows current results at the current time. Is it possible to make custom reports mounthly or yearly in specific sensor group or all groups with specific sensor type? for example: T...
Tue, 10 Jun, 2025 at 1:35 PM
cannot start sensor: battery capacity and run time remaning
I run Auto-Discovery on my servers. Some sensors like: Battery Capacity xx and Run Time Remaining XX started on some servers and did not start on others. I got errors: No such objects (SNMP error #222) Article Comments Hello, ...
Tue, 10 Jun, 2025 at 1:35 PM
PRTG SSL certification is expired
I am trying to use the SSL certification issued by the PRTG server itself. But it shows the certification is expired. How can I let PRTG renew it? Thanks a lot. Article Comments Hello, thank you very much for using PRTG. Yo...
Tue, 10 Jun, 2025 at 1:35 PM
How can I only include specific tags in Map Designer
In the Map Designer, I want to include the top 10 bandwidth users but from a specific group of sensors and only bandwidth sensors with a specific tag. Is this possible? Article Comments Dear Zenidon I am sorry, this is curre...
Tue, 10 Jun, 2025 at 1:35 PM
Howto Log incoming VPN Connections Windows Server 2012
Hi, is it possible to log incoming VPN/RRAS Connections with paessler ? we just want to monitor who has connected at which time to a specified server ( windows server 2012 ). if this is possible, can somebody explain that to us in detai...
Tue, 10 Jun, 2025 at 1:35 PM
Monitoring UPS connected to ESXi
Hello, How i can monitor APC Smart-UPS, connected (com or usb) to ESXi host? Article Comments there are no options out of the boy available in PRTG at the moment. The APC UPS sensors we offer only work if the UPS has a dedicat...
Tue, 10 Jun, 2025 at 1:35 PM
PowerShell-Exchange-DAG Problem
Hi, i´m trying to implement a powershell-based Exchange DAG-Sensor, output is in XML-Based format... if i´m running the script directly on the prtg-server (powershell-window..) the output will look like this: <?xml version="1....
Tue, 10 Jun, 2025 at 1:35 PM
Closed Port Monitoring
Hi Community, I would like to Monitor TCP Ports on remote devices by their "CLOSED" Status. This means for example if on a specific device tcp port 22 becames open then PRTG should give an alert (Red Status). If the port remains...
Tue, 10 Jun, 2025 at 1:35 PM
Problem with One-Time maintenance window
When we use the Enterprise Console and choose the One-Time maintenance window (at the pause option) the starttime always change to the actual time and date. On the website we don´t have this problem. Is there anything we can do? Art...
Tue, 10 Jun, 2025 at 1:35 PM
Is PRTG capable of calculating
• Mean Time Between Service Failure (MTBSF) – Defines the failure tolerance of the system and the number of hours that it is operational before a failure occurs; • Mean Time Between Service Incidents (MTBSI) - the mean time from when a se...
Tue, 10 Jun, 2025 at 1:35 PM
Reducing Probe CPU Usage
I am looking to reduce the CPU usage on my PRTG probe. My PRTG hardware is a few years old and it's spiking past 85% utilization at least once a day. I have about 400 sensors on 97 devices. My first thought is to reduce the amount of ...
Tue, 10 Jun, 2025 at 1:35 PM
SNMP Trap - vCenter, wie Alarmierung einrichten?
Ich habe hier testweise die SNMP Trap Funktion im vCenter mit einem Test-Alarm eingerichtet. Die Daten werden auch an den Sensor in Paessler gesendet, nur stelle ich mir jetzt die Frage was ich einstellen muss damit ein Trap auch als Fehl...
Tue, 10 Jun, 2025 at 1:35 PM
Find CUSTOM sensors based on 'EXE/Script' field
Is there a way to automatically find all CUSTOM sensors based on their underlying EXE/Script file (vbs/exe/dll etc.)? Or better yet, is there a way to create libraries based directly on this. My problem is I've got hundreds of cust...
Tue, 10 Jun, 2025 at 1:35 PM
Split tasks core server
Hello, Is it possible within the installation of PRTG to split the active tasks from the core server? Right now the core installation has been the place for one probe, web services, enterprise console, report building, sending alerts, log...
Tue, 10 Jun, 2025 at 1:35 PM
No such instance (SNMP error # 223)
I get error No such instance "(SNMP error # 223)" when I try to add an snmp sensor for a custom oid, 1.3.6.1.4.1.9.10.19.1.1.4. I do get a correct value if I do an snmp walk using an snmp tester, but get the same error if I simpl...
Tue, 10 Jun, 2025 at 1:35 PM
Configuring RMON?
Hi, I was wondering if it is possible to configure sensors for RMON in PRTG? I would like to have more visability of network traffic but our switches don't support netflow/sflow. We have mainly Nortel Ethernet Switches (425) and N...
Tue, 10 Jun, 2025 at 1:35 PM
Nagios vs PRTG
I came across this question entitled "Should we choose Nagios or PRTG?" which got a lot of mixed answers. Does anyone have a comparison chart or tips to help him make a final decision between the two? Article Comments ...
Tue, 10 Jun, 2025 at 1:35 PM
Feature Request: ETA to alarm tresholds
Hi, we have many disk sensors where we can see a gradually increase of diskspace, memory, cpu etc. Whit all data that is recorded, shouldn´t it be a quite easy feature to calculate in days or hours when the sensor will hit it´s alarm tres...
Tue, 10 Jun, 2025 at 1:35 PM
Using XML Value Sensor for multiple values
In the following XML I am trying to monitor both member values: <response status="success"><result> <member>880</member> <member>2793</member> </result></response> If I use mem...
Tue, 10 Jun, 2025 at 1:35 PM
prtg error 2003
Hello, One of my devices is very frequently (2-3 times in an hour) losing connection to PRTG with error code 2003 ("check firewall, routing, etc..."). after a few seconds the sensors reconnect and the alerts disappear. iptable...
Tue, 10 Jun, 2025 at 1:35 PM
Speed trigger - email notification status
Hello PRTG community, I have set up speed triggers on major interfaces to notify of a link being down. When traffic falls below 50kbps, email notification is sent and once the problem is resolved, another notification is sent again. Thi...
Tue, 10 Jun, 2025 at 1:35 PM
module does not work "Geo map"
module does not work "Geo map" MapQuest (recommended), Open Street Map (recommended) Previously configured maps are not displayed. Coordinates are correct. version of PRTG Article Comments Same problem. Global Geo Ma...
Tue, 10 Jun, 2025 at 1:35 PM
AutoUpdate problem
Updating to version 14.3.11.2954. (9/25/2014 9:32:52 AM) Please wait... After installation the login screen will appear automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Tue, 10 Jun, 2025 at 1:35 PM
Separate ping
Hello, i have two office s1 and s2. now i use Ping sensor and get ping rtt time (rtt=time_s1_to_s2+time_s2_to_s1). How i can get two separate results (time_s1_to_s2 and time_s2_to_s1)? Article Comments By the nature of a Ping, t...
Tue, 10 Jun, 2025 at 1:35 PM
Can I wrap iPRTG to be used with a MAM/MDM solution like XenMobile
I would like to wrap the iPRTG app using the Citrix MDX Toolkit so I can import the app in a XenMobile MAM platform. This way I can push the app to the appropriate users, but more importantly, I can allow a XenMobile micro-vpn to tunnel the...
Tue, 10 Jun, 2025 at 1:35 PM
PRTG iPad app for Blackberry Secure Workspace
Hello! We need PRTG for iPad running as secure app in Blackberry Secure Workspace thus it is our only way to connect our iPads to our network. This means to repackage the app for Blackberry Secure Workspace and to put it in the app store ...
Tue, 10 Jun, 2025 at 1:35 PM
How can I make a fixed-size map object?
Hello! How I can make a fixed-size map object in maps? For example, I created map icon, when I added a table to them it looks cool, but every time, when I switch to Map Designer there are is opening a "properties" field right ...
Tue, 10 Jun, 2025 at 1:35 PM
Map status icons don't show in IE 11
We have a simple status map, that is attached to the local probe, and shows a row of icons and the number of sensors with that particular status. I use an iframe to add these to a web site. Chrome and FireFox shows these status icons correc...
Tue, 10 Jun, 2025 at 1:34 PM
Is there a way create a report for current data?
I am looking to generate a report to run every week on a given day, that gives us the current data (live data no average) of an specific sensor for several if not all devices on PRTG (like memory status for 50 devices for example). This w...
Tue, 10 Jun, 2025 at 1:34 PM
Question about Xen Server Virtual Machine
Hello, I just installed the new version 12 with the new probe for Citrix virtual machine ... I have some error and I want to know how to resolve it. "The Clocks of the Xenserver (xxx.xxx.xxx.xxx) and the probe are out of sync."...
Tue, 10 Jun, 2025 at 1:34 PM
Moving probe items
How can I move the two highlighted probes to the group I created in this screenshot? This will be a multi-tenant environment. My top level would be my client's site, second the location and under that the probe would reside. http://ti...
Tue, 10 Jun, 2025 at 1:34 PM
Not connected (Error in content: )
I read article with this error and not solved it. https://helpdesk.paessler.com/en/support/solutions/articles/60923-enterprise-console-connection-failure-error-in-content:-what-can-i-do Now i got same versions (14.3.11.2953) of PRTG and E...
Tue, 10 Jun, 2025 at 1:34 PM
how can i disable all the HDD-related Notifications
I have a lot of storage, space is not enough But this is acceptable in our company, so i want all hard-disk no display down how can i do Article Comments Hello, It depends on the type of sensor you are using. If you are ...
Tue, 10 Jun, 2025 at 1:34 PM
Monitoring Inside and Outside Internet Connection of ASA
Hi, i want to monitor inside trafic and outside traffic in one graph with Netflow v9. I know i have to play with filter but i cant get it working. What do i need to enter in the Filter section? InboundInterface[????] and OutboundInter...
Tue, 10 Jun, 2025 at 1:34 PM
Probe is on two host is not working properly
As you can see in next picture, i have two host with some standard probes (CPU, Memory, Disk, all windows all WMI), and their probes are 5 minutes in error, and 5 minutes are ok. All servers are on same switch, so it is not network issue. P...
Tue, 10 Jun, 2025 at 1:34 PM
Send down mail containing comment
I put the device owner's phone in written comment When the device down will be included with the phone number owner issuing mail If I want to achieve this goal how to do it? Article Comments Hello, Thank you very much fo...
Tue, 10 Jun, 2025 at 1:34 PM
Votings werden im Profil falsch angezeigt?
Kann es sein, das Up Votes im Beitrag, in der Profilansicht als Down Votes angezeigt werden? Hab mal probiert und es sieht so aus wie oben beschrieben. Article Comments Guten Tag, da haben Sie recht, das ist verdreht. Wir werd...
Tue, 10 Jun, 2025 at 1:34 PM
PRTG WMI UTC Zeit zeigt an ,dass die Zeit nicht übereinstimmt und der Unterschied zu groß ist. Aller
PRTG zeigt oft Fehler durch den WMI UTC Zeit-Sensor an. Wenn ich mich dann allerdings auf dem Server oder anderen Systemen einwähle um die Zeit anzupassen besteht kein Fehler. Somit zeigt PRTG falsche Informationen. Article Comments...
Tue, 10 Jun, 2025 at 1:34 PM
Reinstall PRTG from 2008 to 2012
Hello, I have an PRTG installation on Windows server 2008 and I need migration to Windows 2012, so I should like know yours regards about PRTG on 2012 PRTG version is 14 Thanks Article Comments Take a look at these article...
Tue, 10 Jun, 2025 at 1:34 PM