kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Primary User Group
A user is a member of several AD groups and his primary user group only has read access. Is there a way to change his primary group so he can have read/write access? Article Comments The primary group is basically just the group...
Tue, 10 Jun, 2025 at 1:01 PM
Ticket system with multiple customers and the view of customers
I have some questions about the ticket system: I know that it is possible to create groups in PRTG and that those groups can only view devices or Auto-Discovery groups that they have the correct rights for, but does this also apply to the...
Tue, 10 Jun, 2025 at 1:01 PM
high utilization on gre tunnels
how do I turn off snmp for tunnel utilization. GRE tunnels have a default bandwidth of 100k but the physical interface is tengig. As soon as the tunnel reaches 100k , we see a high bandwidth utilization alarm. Article Comments ...
Tue, 10 Jun, 2025 at 1:01 PM
Multi Ping
I need to have a multi ping that pings two or three IP addresses. If all of these get no response then the sensor goes into a 'down' condition. This way I can use this sensor as a master object for dependencies. A single ping fai...
Tue, 10 Jun, 2025 at 1:01 PM
Monitor Brocade switch
Hello. How can I monitor ports (using RMON) of Brocade switches (ICX-6450-48) when the port are configured in dual mode? This ports are not visible in my PRTG (18.1.37.13946 x64) Thanks in advance for your answers Best regards Dirk ...
Tue, 10 Jun, 2025 at 1:01 PM
Mysql sensor secure connection issue
I am trying to monitor a mysql database that has "require_secure_transport=ON" on the database side. I can not get the PRTG Mysql sensor to connect to the database successfully because of this. I do not have any issues connecti...
Tue, 10 Jun, 2025 at 1:01 PM
Could not create the sensor Active Directory Replication Errors on device
Hi, I'm trying to add the Active Directory Replication Errors sensor on our DCs in PRTG. When I add the sensor, though, I get this error: "Could not create the sensor Active Directory Replication Errors on device ..." The pr...
Tue, 10 Jun, 2025 at 1:01 PM
I need to create custom report
I am trying to create a report for our downtime events. I have copied and edited a template to generate a report with 'total downtime' being listed as shown in the below image: Circle correspods to 'group' and SSA_Locat...
Tue, 10 Jun, 2025 at 1:01 PM
PRTG Custom Report: Top 100 Downtime with Graphs
Hi I'm trying to build a custom report which shows me the top 100 downtime ping sensors with graphs (so I can see when they were down, which is missing in the default top 100 report). I used a graph report as template. As I understand...
Tue, 10 Jun, 2025 at 1:01 PM
How to monitor a folder in ubuntu
I'm trying to monitor a folder in Ubuntu, in this path: /usr/local/bin/XXXX But I see in the console: Cannot Access Folder: the folder doesn't exist but if I connect to that machine through Putty using ssh, i can go to that folder...
Tue, 10 Jun, 2025 at 1:01 PM
Collect System Model, Serial Number and F/W Version
Accidentally "unsubscribed" from previously named topic with the following subject: Looking for a simple way to query static information using OIDs without using the Custom String sensor. It would be great to have a window that...
Tue, 10 Jun, 2025 at 1:01 PM
Feature Request for Appliance Dashboard Shortcuts
I may be overlooking something that's already available. If so, I apologize. I think it'd be helpful in responding to issue more rapidly if you could configure a URL for each device that takes you to the dashboard of that appliance....
Tue, 10 Jun, 2025 at 1:01 PM
Device details
Hello, how can I retrieve device details using API? Something similar to /api/getsensordetails.json?id=sensorid But device, not sensor. I need device name based on device ID Thank you Article Comments If you go to Setup -&...
Tue, 10 Jun, 2025 at 1:01 PM
Top 10s
We have around 35 switches/devices with nearly 100 sensors on each one, we are looking to create a map or report that shows the top 10 sensors on each device that have had the most bandwidth/traffic going through them over the whole month. ...
Tue, 10 Jun, 2025 at 1:01 PM
Please Help Connection Refused
I set proxy settings to do a update when the core server came back it wont load up receiving a Connecting to: https://x.x.x.x/home failed...: Socket Error # 10061 Article Comments Can you clarify what you mean when you say &quo...
Tue, 10 Jun, 2025 at 1:01 PM
Lookups when value is a String
Hello.. I have an snmp device that sends the input status as a STRING in the form of "0" or "1". I would like to use Lookups but they only support INTEGERS. I need to change the displayed status to a different string, ie...
Tue, 10 Jun, 2025 at 1:01 PM
Optimising sensor/PRTG settings
What settings do I need to look at in order to optimize my PRTG installation? Considering settings like: dependencies, intervals, notifications, Auto-Discovery schedule and disabling graphs and tables for channels. Is it also better to ...
Tue, 10 Jun, 2025 at 1:00 PM
VMware vCenter 6.0 power supply issue
Hello! I have installed last PRTG Network Monitor 15.3.17.2995+ release on Windows 2012 and connected it to our VMware vCenter 6.0. The "Auto-Discovery" process has been finished successfully, and PRTG found that one of our ES...
Tue, 10 Jun, 2025 at 1:00 PM
Upgrade failed PRTG Wont' start
PRTG won't start after the last update even after a server reboot Article Comments Hello mtg, Thank you very much for your contact. Please re-run the PRTG installer from the following directory of the PRTG Core Server: ...
Tue, 10 Jun, 2025 at 1:00 PM
Problem with virtual machine sensor (SOAP)
when i try to add vm sensor (SOAP) on my vcenter server i get "sorry, the scan for available monitoring items has failed". adding the vm sensor on my ESX host works like a charm. What am i missing ? .NET 4.7 is installed on th...
Tue, 10 Jun, 2025 at 1:00 PM
Device name
I try to make a html email notification. I need to send it to couple different customers. I put in notification %device placeholder to inform user which device is not accessible. I need to use only the name of device without link. This is t...
Tue, 10 Jun, 2025 at 1:00 PM
Scanning Interval
We have a custom sensor with a scanning interval set to @ UTC 07:10, 15:10, 23:10 However it runs at a higher frequency causing unwanted triggers when the query fails. There is no inheritance set but it acts like there is Example Dat...
Tue, 10 Jun, 2025 at 1:00 PM
Where can i find from which WAN ip a server sends his updates to the paessler server
Dear Sir I have a customer who had a problem that his WAN IP changed, he payed for a static WAN ip but it changed due to a mistake of the provider, now we want to know how long this is going on. Because every month our customer paid for a s...
Tue, 10 Jun, 2025 at 1:00 PM
MSSQL Database Mirroring
How can you set up PRTG to monitor SQL Database mirroring? The connection string would look like this... Data Source=DBS1;Failover Partner=DBS2;Initial Catalog=MyDB;Integrated Security=True;Pooling=false;Connect Timeout=3 Artic...
Tue, 10 Jun, 2025 at 1:00 PM
Custom Sensor for PSPING
I'm trying to make a custom sensor for PSPING, a TCP ping tool :(https://technet.microsoft.com/en-us/sysinternals/jj729731.aspx) the output from the commandline is "noisy" so, I created a batch file to try an just get the on...
Tue, 10 Jun, 2025 at 1:00 PM
Modify Sensors with Powershell and PRTG API?
I have had a look at the page below and have been able to generate reports and list sensors however what I really want to do is modify sensor settings. https://helpdesk.paessler.com/en/support/solutions/articles/68506-powershell-interfac...
Tue, 10 Jun, 2025 at 1:00 PM
Set factory sensor state to down with greater than >
What is the formula for setting a factory sensor to down state using the greater than > symbol? I have a channel in the factory sensor that counts the number of missing devices based on a number of expected devices and the number of ac...
Tue, 10 Jun, 2025 at 1:00 PM
Problem after updating to Windows 10
Hello, after updating my monitoring PC to Windows 10 I have a funny problem. It seems the standard Powershell modules are no longer reachable from PRTG. I have to import for example Microsoft.PowerShell.Management to get Get-WMIObject...
Tue, 10 Jun, 2025 at 1:00 PM
Interpreting bitmask values
Pre-fix This is not specifically PRTG related, but I am curious as if to anyone has worked with bit-masked SNMP values inside of PRTG. I apologize for my lack of understand of bit-masks, but I am trying to create a Custom SNMP sensor to p...
Tue, 10 Jun, 2025 at 1:00 PM
celsius to farenheit
All my devices under mgmt are displaying temperature data in Celsius, that is not what we use. How can we change that to Fahrenheit. Article Comments Hello there, thank you for your KB-Post. PRTG doesn't implement a stan...
Tue, 10 Jun, 2025 at 1:00 PM
VMware Host Server (SOAP) - Different Port
One of our remote probes needs to monitor it's local vcenter. However, it sits on port 8443. Is there anyway to modify this template to include a custom port other than just HTTP and HTTPS? thanks! Article Comments Hello, ...
Tue, 10 Jun, 2025 at 1:00 PM
Is there a solution to POST/JSON Body Data in any XML/REST Sensor?
Hello together, i am currently searching for a solution to monitor a REST API from PRTG while the REST POST/PUT API requires me to add XML or JSON as Body Data allready in the PRTG request. Currently i only see custom Headers but no custo...
Tue, 10 Jun, 2025 at 1:00 PM
error: This site can't be reached
Hi, After windows server 2008 updates yesterday, it wiped all NIC configuration on the server. I re-added static ip address (same ip) back to the server but I still can't not connect to the PRTG traffic. T/S: reboot server, rest...
Tue, 10 Jun, 2025 at 1:00 PM
PRTGScheduler - Custom Sensor error
Ich bekomme beim PRTGScheduler (https://github.com/PRTG/PRTGScheduler) Custom Sensor den Fehler "XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The returned JSON does not match the expected structure (...
Tue, 10 Jun, 2025 at 1:00 PM
Editing the user interface (webinterface and enterprise console)
I would like to change my interface of both the webinterface and enterprise console. When clicking on the devices tab a list of devices is shown with all sensors. The sensors show the up or down status, the response time and the scanning in...
Tue, 10 Jun, 2025 at 1:00 PM
How to create an Oracle SQL v2 sensor
I add the sensor How to create an Oracle SQL v2 sensor and configure the port of oracle. the user and the password but I get this error. Requires .NET 4.5 or later on the probe system. Define credentials, custom port (if required), and...
Tue, 10 Jun, 2025 at 1:00 PM
Public map not loading after some time.
I use a public map to view and control my network but have a strange problem. If I logout from the server "web gui" the public map fails to load entirely after some time (as if the PRTG server was down). If I just open the "...
Tue, 10 Jun, 2025 at 1:00 PM
Sflow not showing any data in added sensor
i installed prtg in ma pc as collector and added my juniper EX8208 switch as sender for sflow. but when i add any sensor for mail or web etc it showed no data yet. i installed wireshark in my pc but it showed sflow data, can you help me for...
Tue, 10 Jun, 2025 at 1:00 PM
Can I monitor DirtyBitSet via WMI with PRTG?
Hi, can you please extend the "WMI: Laufwerkskapazität (mehrere Laufwerke)" with the information "DirtyBitSet" from "Win32_LogicalDisk"? Article Comments We assume you would like to monitor the Volu...
Tue, 10 Jun, 2025 at 1:00 PM
Offline Activation Help
I am trying to activate prtg on a Windows 2012R2 virtual server that is offline, have selected manual activation, entered my license name and key: License Name: prtgtrial License Key: 000014-**-**-**-**-**-**-**-**-TJN6CU From my clie...
Tue, 10 Jun, 2025 at 1:00 PM
Setting a threshhold trigger to activate after 32 days
Hi, As the subject describes, I would like to set a threshhold trigger to activate after 32 days, specifically an SNMP System uptime alert to email me if a certain system has been up for more than 32 days. The PRTG console only gives m...
Tue, 10 Jun, 2025 at 1:00 PM
Cisco Nexus 3048, Sflow V5 vsensor and the Interface filter
Hello everyone! I have a trouble using the sFlow v5 sensor with Cisco Nexus 3048 devices. So, when i just add sFlov v5 sensor, all is fine, the toplist is generating for all flows coming from nexus switch, which is normal. But, it seems t...
Tue, 10 Jun, 2025 at 1:00 PM
Error SNMP_EXCEPTION_NOSUCHINSTANCE
Hello I have a problem with SNMP Traffic Sensor that occurs to a lot of my routers. When I click on Add Sensor and then select SNMP Traffic Sensor, I get the page with all the interfaces of my router. I select a specific interface an...
Tue, 10 Jun, 2025 at 1:00 PM
Setting a sensor or channel to down state when below maximum
I have several SNMP OIDs that monitor a number of connected devices. These devices are managed, not client devices and therefore a static number. I made a sensor factory that kept track of the number of missing devices, but because sensor...
Tue, 10 Jun, 2025 at 1:00 PM
Potential error during bandwidth calculation and other 18.1.37.12158+ changes?
Hi, Since updating to version 18.1.37.12158+ I've seen a few errors pop up in our system which simply says: "potential error during bandwidth check. Loading time 0.1ms" The sensor is green during most of the day, however I...
Tue, 10 Jun, 2025 at 1:00 PM
Reinstall Master in Cluster
We are running a 2 Node Cluster. Master is Windows Server 2012r2, Failovernode Windows Server 2016. We want to change Master to Windows Server 2016 also. What is the best solution? We don`t want to inplace upgrade OS! Article Commen...
Tue, 10 Jun, 2025 at 1:00 PM
Searching Logs created with Win API Eventlog sensor
Hi, after trying out the Syslog sensor for our non-Windows devices I'd also like to centralise our Windows logs so PRTG becomes the central store for logging data. I've configured a Win API Eventlog sensor which looks fine in term...
Tue, 10 Jun, 2025 at 1:00 PM
Alarms no long automatically acknowledge
Since updating to 18.1.38.xxx+, our alarms will no longer self acknowledge after shooting off an e-mail to our ticketing system. Is there a setting I am missing, or was the behavior of this changed? Previously, Sensor A alarms, after 5 minu...
Tue, 10 Jun, 2025 at 1:00 PM
Map refresh doesn't work
Goodmorning, I've got an LCD in my office where the PRTG map is refreshed every 2/3 minutes (the default time): it happens that sometimes it starts reload the page (in the upper-center of the monitor it appears a "Loading" b...
Tue, 10 Jun, 2025 at 1:00 PM
Spinning globe on the Map
I wold like to put on my Map this nice spinning globe which can be seen on Cloud HTTP sensor page (overview tab). How can I achieve this? Article Comments Hi Tomasz, Open the map designer and unfold the Geo Maps table on the r...
Tue, 10 Jun, 2025 at 1:00 PM
Can't "Enable alerting based on limits" via Script
Hello, I can't seem to enable "Enable alerting based on limits" via my script. As far as I'm concerned, you have to set <LimitMode>1</LimitMode> to do so. LimitMaxWarnings and LimitMaxError are written to t...
Tue, 10 Jun, 2025 at 1:00 PM
Unable to connect to Cisco Router
Trying to configure traffic/bandwidth monitoring on a Cisco 2921 router, config below as well as error from SNMP tester. SNMP has not been tested with this device previously. Cisco router config: snmp-server group prtg v3 auth read is...
Tue, 10 Jun, 2025 at 1:00 PM
File content sensor, String not found
Hi, I'm trying to use the file content sensor on a windows server. The file contains only the word Online. The settings in the sensor are: Search String: Online Search method: simple Always transfer the whole file But I get always...
Tue, 10 Jun, 2025 at 12:59 PM
Can you provide sample CSS, JavaScript, HTML for customizing PRTG’s web interface?
I would like to see some examples and real usages of PRTG’s customization abilities. Can you show me some application and code examples which show how to customize the web GUI of PRTG? Article Comments This article applies to P...
Tue, 10 Jun, 2025 at 12:59 PM
Problem installing PRTG Network Monitor on Windows Server 2016
After installation, an error message says "PRTG Webserver could not be started properly". Checked that the PRTG Core Server Service is not started but the PRTG Probe Service is started. Tried to start Core Server Service manually ...
Tue, 10 Jun, 2025 at 12:59 PM
CSS changes to modify white background
With the latest update, 14.1.8 and on, the application has a whole new look. Parts of it we really like, but some parts we really hate. The biggest thing we hate is the very bright white background. I looked around on how to change the b...
Tue, 10 Jun, 2025 at 12:59 PM
How can I display a message to all PRTG users using the Web GUI?
I need to display one or more messages to all users of the WebUI of PRTG. How can I do this? Article Comments This article applies to PRTG Network Monitor 13.2.3 through 17.3.33 Displaying Custom Messages to PRTG Users Impor...
Tue, 10 Jun, 2025 at 12:59 PM
How can I disable mouseover popups in PRTG?
I don’t want to see the mouseover popups in the PRTG web interface when I hover over an item in the device tree or over setting fields. How can I remove these on-mouseover info boxes that appear when I hover items in the PRTG web GUI? I ...
Tue, 10 Jun, 2025 at 12:59 PM
How can I hide the red warning box for disconnected probes?
Because of the nature of our setup, we have a lot of probes in remote areas where we often have probes not connected to the Internet for some period of time. Because of the number of probes, we almost always have at least one probe not conn...
Tue, 10 Jun, 2025 at 12:59 PM
How can I change the width of the devices and group "boxes" shown in the PRTG device tree?
I have configured very long device and group names. When viewing the device tree in PRTG's web interface, the names are cut off, because the boxes showing the device or group names are too narrow. How can I change the width of the bo...
Tue, 10 Jun, 2025 at 12:59 PM
How many sensor icons are loaded immediately in the web interface and how can I change this number?
When I quickly drag the scrollbar next to the device tree downward it takes a few moments before the sensor icons in the device tree are displayed. Why is this? Can I change this behavior? Article Comments This article applies...
Tue, 10 Jun, 2025 at 12:59 PM
How can I hide sensors with a specific status from my PRTG read-only users?
I would like to hide paused sensors for users with read-only rights. How can I remove these sensors from being shown to a certain type of users of my PRTG installation? Article Comments This article applies to PRTG Network Monit...
Tue, 10 Jun, 2025 at 12:59 PM
How can I hide the "2 Days", "30 Days" and "365 Days" graphs on the group pages?
Is there a way to remove these views from the Group Root view? Article Comments Important note: The current customization approach is unsupported and deprecated as of versions 17.3.34/17.4.35. This customization no longer works...
Tue, 10 Jun, 2025 at 12:59 PM
How can I get rid of sensor gauges or hide them?
I would rather not have the gauges on the device and sensor pages of the PRTG AJAX interface. Can I hide those? Article Comments This article applies to PRTG Network Monitor 13.2.3 through 17.3.33 Hiding Sensor Gauges Import...
Tue, 10 Jun, 2025 at 12:59 PM
How can I show full channel names below report graphs?
When running reports with graphs, the channel names in the legend below graphs are abbreviated with points when they are too long. But, unfortunately, sometimes important information about what a particular channel shows exactly is cut off ...
Tue, 10 Jun, 2025 at 12:59 PM
Sensors to report on the sensors on PRTG
Hello, i am trying to make a monitoring team dashboard and need a set of sensors that can watch the current status of the PRTG server so i can pull these out to grafana. Do you know of a way/example of using the sensors already present in P...
Tue, 10 Jun, 2025 at 12:59 PM
Temperature Gauge minimum value
Hi! I am using PRTG version 18.1.38.11934+, with around 30 sensors. We have 3 sensors reading temperature in Server room. These sensors are installed inside, in the office, the temperature is always above zero. Even more, the temperatur...
Tue, 10 Jun, 2025 at 12:59 PM
Report on Top 10 Hosts/Top 10 Protocols
I am trying to run a report for top 10 hosts/top 10 protocols on an interface using Netflow but the reports don't seem to show that data. Also is it possible when generating these reports to instead of group the unknown ports/protocols ...
Tue, 10 Jun, 2025 at 12:59 PM
How can I remove components from reports?
I want to cut parts from my reports, like the data table and the 30-day summary graph. How can I do it? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later It is possible to modify report templates. ...
Tue, 10 Jun, 2025 at 12:59 PM
How can I delete page breaks in reports?
I want to have a report without page breaks. How can I do this? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later Deleting Page Breaks in Reports By default, report templates have page breaks. Yo...
Tue, 10 Jun, 2025 at 12:59 PM
How can I change the number of sensors in reports?
I would like to have a smaller number of sensors in a report. How can I do this? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later Changing the Number of Sensors in Reports PRTG comes with report...
Tue, 10 Jun, 2025 at 12:59 PM
How can I change the header and footer in reports?
Is it possible to modify the header and footer in reports? For example, to add comments or my own custom files? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later Changing the Header and Footer in R...
Tue, 10 Jun, 2025 at 12:59 PM
How can I adjust the order of report elements?
Is it possible to change the order of the elements in a report? How can I do this? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later Changing the Order of Report Elements You can reorganize, remo...
Tue, 10 Jun, 2025 at 12:59 PM
How can I change the size of graphs in reports?
I would like to change the size of graphs in reports. How can I do this? Article Comments This article applies to PRTG Network Monitor 17.4.35 or later Changing the Size of Graphs in Reports Graphs are added to reports as in...
Tue, 10 Jun, 2025 at 12:59 PM
Netflow & Interface Bandwidth: Same Pattern, Different Amounts
We have a number of edge routers/firewalls configured to send netflow v9 data to our probes. Additionally, we are monitoring interface traffic on these devices. We are noticing that the netflow and interface traffic show similar trends an...
Tue, 10 Jun, 2025 at 12:59 PM
EXE Sensor: EXE Called from a batch file fails to run with error "[exe name] is not recognized as a
I've written a CMD file as a PRTG sensor to check a temperature sensor that has a simple text web page that reports the temperature in a rack of equipment. Here's my script: {{{@echo off for /F "tokens=1,3* delims=| " %%...
Tue, 10 Jun, 2025 at 12:59 PM
How can i monitor port speeds on a cisco switch?
I want to be able to receive alerts if ports certain ports on a switch are set at 100Mbps Article Comments Hello there, we appreciate your contact. This can be done with our SNMP Custom Table sensor, please have a look at th...
Tue, 10 Jun, 2025 at 12:59 PM
HTTP XML/REST Value
I am doing a rest query to a webservice and getting a string for a status value not a number. In my case it is NewRelic, and I want to monitor the service health for one of my services. The NewRelic API returns Green, Yellow, Red or G...
Tue, 10 Jun, 2025 at 12:59 PM
API: Disabling inheritance for location does not work
Hello We plan to batch populate many sites from Group Templates I am using Powershell to clone a template in which the location is inherited from above then I go through every cloned object to set several properties In the top cloned g...
Tue, 10 Jun, 2025 at 12:59 PM
Monitoring a log file with File Content sensor
Hi, The idea is fairly simple, we would like to monitor a log file for the string "Disconnect" and display/send an alert when the string matches. It works correctly the first time, when the string is found, but how do we reset t...
Tue, 10 Jun, 2025 at 12:59 PM
Systsem version about migrate PRTG installation to another computer
Hi , I need relocate the PRTG from one server to another one . I read the instruction as this link:https://helpdesk.paessler.com/en/support/solutions/articles/7600006351113-how-can-i-move-migrate-my-prtg-installation-to-another-computer In ...
Tue, 10 Jun, 2025 at 12:59 PM
Try to Get the Last trap info only from SNMP Trap Receiver (not Recent Trap Errors)
Hi, I’m trying to use and configure SNMP Trap Receiver. Everything seems fine, however, in my Custom email I used the placeholder %traperrors, I'm receiving the emails fine showing last recent errors, but I need only last trap (which ca...
Tue, 10 Jun, 2025 at 12:59 PM
wmi sensor not fount
hi I wanted to add the wmi sensor for my windows server but it does not show me the TYPES OF SENSORS AVAILABLE. how can i add the wmi sensor ? Article Comments Hello Nafoua, thank you for posting. Please check if you've en...
Tue, 10 Jun, 2025 at 12:59 PM
Map as Device Tree and access rights
Hello, I’ve created a MAP as Device Tree. Some of the sensors on the tree are related on the user access rights. If I login on the account that don’t have access rights to the sensor I can see it on the created Map ( properties : device t...
Tue, 10 Jun, 2025 at 12:59 PM
Uses for device tools
I would like to know what I can use the device tools for and how to use it. I have not been able to find anything concrete on how the device tools work and how much I can do with it. Would it be possible to do something like using netsnmp...
Tue, 10 Jun, 2025 at 12:59 PM
Custom Filtering of Value IDs of SNMP Custom Sensor
Hello, I am using an SNMP Custom sensor to find the state of the Power Supply in one of our Dell servers. The sensor is reporting data back, however I'd like to ensure that proper alerting gets sent out if the status changes. The valu...
Tue, 10 Jun, 2025 at 12:59 PM
Custom date range on scheduled Report
For a Report I'm doing I need to create a Scheduled Report with a Reporting period that doesn't follow the current options of Day/Week/Month/Quarter/Year The Dates of the required Reports are Period # - Start - End - Send Date 1...
Tue, 10 Jun, 2025 at 12:59 PM
API: xml from a batch to get all objects from a starting point
I need to query all objects from a starting point in a for loop and take action on specific type of device To make it simple I show the logic [xml] foreach (object in AllObjectsFromStartGroupID) { if type=Group => set some group pr...
Tue, 10 Jun, 2025 at 12:59 PM
How to monitore a script
Hello every one, I'm testing prtg and today i try to know if one of my script launch every hours correctly launch. This script is launch every hour thanks to task scheduler, and the script is a .bat The script is take files from a ...
Tue, 10 Jun, 2025 at 12:59 PM
Top talkers history lost after reboot
I'm running several Netflow V9 sensors. Generally it keeps the top talkers history for a long time. This morning I rebooted the PC running PRTG, and after the reboot, the history is all gone. I can only see what's been created since...
Tue, 10 Jun, 2025 at 12:59 PM
Notification on SNMP channel delta in time
Looking for a way to get alerts when users change printer cartridges. Here's the scenario: I monitor toner levels of HP Color LaserJet printers at remote locations. The SNMP Printer Library in PRTG provides me with channels for toner le...
Tue, 10 Jun, 2025 at 12:58 PM
how can I monitor all my network traffic in a real-time graph ?
hi how can I monitor all my network traffic in a real-time graph ? Article Comments When adding the SNMP Traffic Sensor to your device, you'll see the live graph within it's "Live Data" tab. Note that the devic...
Tue, 10 Jun, 2025 at 12:58 PM
v18 First Impressions
I am definitely liking the UI refresh of v18 thus far. My favorite new thing: That data tables within sensors are allowed to span the width of the page and that the entire interface appears to be more "responsive" (as in the abili...
Tue, 10 Jun, 2025 at 12:58 PM
Cloned device/group not exactly cloned
When I clone a device or group through the following HTML API call the resulting group or device ends up with the "Schedules, Dependencies, and Maintenance Window" inheritance turned off (ie. pointing to itself) even though the or...
Tue, 10 Jun, 2025 at 12:58 PM
WMI probe don't work since period offered has passed
the WMI sensors don't work anymore since the 3 month period offered has passed. I wanted to know if it was normal, because I have less than 100 sensors, ping works well but no WMI sensor. I'm in 18.1.36.3728 version installed. Tha...
Tue, 10 Jun, 2025 at 12:58 PM
How to change color of Lower Warning Limit to something different than Upper Error Limit and Upper W
For our sensors, we would like to have different color for Upper Error Limit, Upper Warning Limit and Lower Warning limit. Currently what i notice is that the color for Upper warning limit and lower warning limit is the same (Yellow). I wan...
Tue, 10 Jun, 2025 at 12:58 PM
"Download" update automatically installs!
I was preparing to update from 17.2.31 to the latest stable release. I clicked the "Download" button while making my preparations. The button did not say "download and install". There was no indication that installati...
Tue, 10 Jun, 2025 at 12:58 PM
Netflow v9 no data since sensor was created
I set up a Cisco 2960x to send netflow v9 to PRTG but since creating the sensor no data has populated. I tested the configuration using the netflow 9 tester and I see data coming from the switch. The timestamps are off from the switch so...
Tue, 10 Jun, 2025 at 12:58 PM
API Location Inheritance
What would the call be to set location inheritance to on and off? I have tried the following: /api/setobjectproperty.htm?id=groupID&name=location_&value=0 /api/setobjectproperty.htm?id=groupID&name=location_&value=1 ...
Tue, 10 Jun, 2025 at 12:58 PM
Need sensor to view total instances open on server
I'm looking for a sensor that can track the amount of instances that are open for a particular EXE. This EXE is located on a server with multiple remote sessions being open on it and it would nice to see if there's a way to track ho...
Tue, 10 Jun, 2025 at 12:58 PM