kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

wmi sensor disk space limit check override channel limit check
Hi, We have a Win 2012 server with 2 local HDD We usually check free space limit as follow warning-25% down -10% on one of the HDD have 6% free space and we are good with it so we changed the channel limit to warning-4% and down 2% Unfo...
Tue, 10 Jun, 2025 at 8:50 PM
Sensor HTTP Read timed out
Hi support, after the last update of prtg, I had problem with 2 sensors of type http they simply stopped working Version 17.4.36.3670 Article Comments Hi Daniel, Have you tried adjusting the timeout value in the sensors? A...
Tue, 10 Jun, 2025 at 8:50 PM
check the state of a snapshot
Hello, I would like to know if there is a sensor (or method) to check the state of a snapshot. I find nothing conclusive about it. Thank you. Article Comments There's currently no dedicated sensor. In case you're referri...
Tue, 10 Jun, 2025 at 8:50 PM
Historic Sensor Data
In the channels in Graph under Sensor Data, what is the equivalent Traffic measured in, IN (average and max) and OUT (average and max). Article Comments Hi there, Unfortunately, the question isn't very clear. Do you want t...
Tue, 10 Jun, 2025 at 8:50 PM
StatisticalPingXML.exe stopped working
I installed StatisticalPingXML.exe, and set it up to ping two ip addresses. It has been working fine for a couple months but this morning it went down. I can ping both addresses from the server so i know ping is working, just seems to be ...
Tue, 10 Jun, 2025 at 8:50 PM
Cannot get SNMP CPU statistics on Cisco ISR4331 router
Hello I cannot get SNMP CPU statistics on our Cisco ISR 4331 router. I am able to pull other info from SNMP. I have tried different oid numbers with no luck. Any help would be greatly appreciated because it work on our old 7200 cisco router...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring the content of vCentre logs
Hello hello paessler, happy new year from Aspire! I need to monitor the logs of vcentre in order to track the status of our zerto disaster replication system which feeds information into the vcentre logging. I am unable to find an out of...
Tue, 10 Jun, 2025 at 8:50 PM
How to save history of "Last Message" from SNMP Custom String Sensor
I have a custom sensor configured to capture a string value. It displays the result without issue. My problem is that I cannot see any history of the responses. My goal is to be able to be notified of the change (this is already working)...
Tue, 10 Jun, 2025 at 8:50 PM
Use html in group comments
Can we use html links in group/device comments? So we can have them show up in our email notifications? I tried to use < values in the comment but PRTG replaces them with {. Article Comments Hi, The brackets < and >...
Tue, 10 Jun, 2025 at 8:50 PM
80070005: Access is denied
We are getting the above error with some sensors (not all) on some servers (not all) WMI is working correctly and if I use a local machine account (as opposed to the domain account we normally use) it works fine. It mainly affects only CPU ...
Tue, 10 Jun, 2025 at 8:50 PM
PRTG
Morning, My name is Elie, my question is about prtg. These is now one month using prtg as a monitoring tool, i enjoyed...but the fact of my question looks like this: In my LAN, i can access the prtg on any computer by just typing the ip a...
Tue, 10 Jun, 2025 at 8:50 PM
Creating sensors from a PHP-FPM status page.
Hi guys, I did a search if somebody made a ps1 script before to read the status page of PHP-FPM. But it doesn't seem to exist yet? Unfortunately I'm not handy with this and I would appreciate some help. PHP-FPM has a built-in ...
Tue, 10 Jun, 2025 at 8:50 PM
Link a Map into a Device
How can i link at best a Map (URL) into an device? I ve overview plans (maps) with all my devices. With the newest PRTG Version if i copy the URL from i must Login again in each new IE tab. So can i link the map URL in each of my devices? ...
Tue, 10 Jun, 2025 at 8:50 PM
WMI Custom String Sensor
Hello, I have setup a WMI Custom String sensor to grab the hostname from a cluster interface (to identify the current physical host). When I first create the sensor, it initially receives the correct string response and the result it ...
Tue, 10 Jun, 2025 at 8:50 PM
Using Oracle V2 sensor to connect using Oracle Advanced Encryption
I have an Oracle database Listener that requires Oracle Advanced Encryption (OAE) from the client. This works when using the Oracle 12c Drivers and the SQLNET.ORA file with the appropriate encryption settings, but not from your Oracle SQL ...
Tue, 10 Jun, 2025 at 8:50 PM
Version 18 upgrade - Core service won't start
HI, I upgraded to 18.1.36.3728 yesterday, now the Core service won't start, anyone else having this issue? Installation had been running for fine for 18 months with no issues, this upgrade seems to have killed it. I was on 17.2 (I think...
Tue, 10 Jun, 2025 at 8:50 PM
Bandwidth Monitoring by subnets
i am a new bee to PRTG application and impressed by the capabilities provided by it. In my network we have different subnets and i required to monitor Bandwidth usage from each subnet or by ip address. For this, i have configured netflow...
Tue, 10 Jun, 2025 at 8:50 PM
Regarding system uptime Report
We want to calculate a AVG uptime report for a perticular server. we are facing this issue is there any scrip for calculate a AVG uptime XML formate !!! Thanks in advance. Article Comments Hello amolkekan, Thank you very much...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring disk availability in via failover cluster manager
Good morning Paessler! We have a customer who uses failover cluster management in server 2016 to manage the ownership of disks between 2 SQL machines. Is there a sensor or combo of sensors that can ensure that this is working correctly? ...
Tue, 10 Jun, 2025 at 8:50 PM
How to restart a windows service based on a sftp sensor state?
Hi We currently monitor our sftp sites with the sftp sensor. If this sensor goes down, how can I instruct PRTG to restart a specific windows service which should bring the sftp site back up? Thanks Article Comments Hi Fla...
Tue, 10 Jun, 2025 at 8:50 PM
Cannot monitor VMware host after disabling TLS 1.0
We have disabled TLS 1.0 on a VMware host (6.5 U1) after failing a security scan. Now various sensors (Hardware Status, Host Performance, VM Status) fail with error "The underlying connection was closed: An unexpected error occurred ...
Tue, 10 Jun, 2025 at 8:50 PM
Remove [state:#][sensorid:####][prtghost:XXXXXX] from iOS Notifications?
Is there a way to remove [state:#][sensorid:####][prtghost:XXXXXX] from the end of iOS Notifications? This isn't part of the configured message template yet gets appended to the notifications anyway. Article Comments Sorry,...
Tue, 10 Jun, 2025 at 8:50 PM
SSH script with pfsense for temperature monitor
Hello, I have tried to monitor the pfsense's temperature throguh SNMP but it seems that pfsense doesn't send any information about it. So I have made a script that works on console. I have put it in /var/prtg/scripts/ the nam...
Tue, 10 Jun, 2025 at 8:50 PM
Objektvererbung verhindern?
Hallo zusammen.. Ich wollte unsere Domäne mit Drucker, PC, Laptop und IP Telefone aufnehmen. Wenn die Mitarbeiter in Urlaub, Feierabend oder gerade nicht online sind, den Drucker ausschalten zwecks Wochenende oder Feierabend soll der die...
Tue, 10 Jun, 2025 at 8:49 PM
Monitor Windows Firewall logs
I don't see an easy way to monitor windows firewall logs... You support some hardware firewalls, but not windows? I would be nice if prtg could natively monitor the windows firewall logs and display some of the same issue you would w...
Tue, 10 Jun, 2025 at 8:49 PM
Compare values with previous reading and divide by time.
Hi, I'm sorry that I'm quite new to the prtg and learning how to use it, I hope my question not a silly one... I have a device use custom OID which contains an accumulative value(Volume of network traffic in bytes for every 30 sec...
Tue, 10 Jun, 2025 at 8:49 PM
Active Directory Replication Errors sensor - what credentials?
We would like to use the ADRE sensor to detect what replication errors we might have in our 20 different DC sites. However, I'm not sure what credentials are required to run this sensor. I don't want to give it a "domain admin&...
Tue, 10 Jun, 2025 at 8:49 PM
Custom low warning status sensor for interface
I want to have another icon color for low warning status on interface. I explain: for a channel in interface settings, we have the high error and warning and the low error and warning triggers. All warning are in orange color but I want t...
Tue, 10 Jun, 2025 at 8:49 PM
Incorrect System Uptime via SNMP
Similar to a question posed by Gerald Schoch [Paessler Support] in August 2014, "Why does the SNMP System Uptime sensor report wrong values?" my SNMP System Uptime sensor shows incorrect uptimes. In particular the system uptime re...
Tue, 10 Jun, 2025 at 8:49 PM
Reduce white-space between sensors?
Is there are way to reduce the amount of vertical white-space displayed in the device tree view? Regardless of the size chosen over half the vertical pixels are white-space rather than useful information. This might be good for people wi...
Tue, 10 Jun, 2025 at 8:49 PM
Feedback on the new HTML5 WebGUI
Some feedback on the new WebGUI in version 17.4.35.3326+ 1. Slow and jerky scrolling in Safari on MacOS Sierra. My Mac is a high-end machine (4ghz CPU, fast VGA card) and the old 7.3 Gui was very fast and smooth. Scrolling performance is ...
Tue, 10 Jun, 2025 at 8:49 PM
IIS Appliciation Pool Monitoring
Hi, When we deploy a new version of our website to a windows AWS instance running IIS. I would like to be able to dynamically add the application pools within IIS to PRTG, along with removing any no longer used App Pools all done from a...
Tue, 10 Jun, 2025 at 8:49 PM
SNMP trap receiver timezone in custom email messages
Hi, I'm testing out the snmp trap receiver in PRTG. So far I've got it working well. Only issue I'm seeing is in the notification email. When using the place holder %traperrors it gives a long list of details including the da...
Tue, 10 Jun, 2025 at 8:49 PM
Problem with Custom Flow Rules (customflowrules.osr)
I have modified the custom flow rules so we can start doing sFlow monitoring. It is working great except for one group/channel/rule. In particular, the custom "Compellent" group (ID 3010 in the XML running on port 3260) is not sep...
Tue, 10 Jun, 2025 at 8:49 PM
APC Switched Rack PDU control
Is there any way of controlling APC switched rack PDU (app 7920) from PRTG, to monitor individual outlets and turn then on/off? Article Comments Hello! Check out this KB for some basics. https://helpdesk.paessler.com/en/supp...
Tue, 10 Jun, 2025 at 8:49 PM
Can't see any schedule tasks
Hi there, I'm trying to add a windows schedule task sensor (target device is Windows 2012 R2) but I can't see any of the scheduled tasks jobs listed on prtg sensor. I have got: "No Task Name available". Thanks ...
Tue, 10 Jun, 2025 at 8:49 PM
Feature request - Global edit sensors by type
Hello, I'd really like to configure sensors by type, such as setting sensor scanning intervals. Some sensors, I'd like to check every 10 seconds, such as ping, some sensors I'd like to check every minute, such as CPU, network ...
Tue, 10 Jun, 2025 at 8:49 PM
LDAP sensor - every 2nd check is slow
I have 3 x 2008R2 domain controllers at 2008R2 functional level. The checks in PRTG are alternating between 2200ms and 5ms. I have copied some of the output below. I updated to the latest version to see if it would make a difference. If I...
Tue, 10 Jun, 2025 at 8:49 PM
Falsche Ergebnisse über snmp-Bibliothek nach update
Hallo, Ich benutze Abfragen mittels selbst erstellter snmp-Bibliotheken für Hardwareüberprüfungen. Unter anderem zum Beispiel: physical device status für 4 Platten Als Ergebnis erhielt ich (vor dem "großen" prtg-update): svr p...
Tue, 10 Jun, 2025 at 8:49 PM
Dell OpenManage Storage monitoring - overall status og virtual disk
As far as I can see, the "SNMP Dell PowerEdge System Health" does not include channels for Storage, only Chassis. Is there a way of monitoring the Storage "node" in OMSA? I am aware that there is a sensor for physica...
Tue, 10 Jun, 2025 at 8:49 PM
how can monitor a http web content 0/1
hi I have a web site that checks a service and display a value 0 or other number. if 0 that means the service is down. if other number such as -1 that means the service is up. how can I monitor that and set a sensor to notify me for chang...
Tue, 10 Jun, 2025 at 8:49 PM
Reports not Saving/Sending
We have a fairly new instance of PRTG running. Emails have been working and we're trying to do email reporting. We've been pulling reports manually through HTML and they've worked but for some reason scheduled reporting seems to...
Tue, 10 Jun, 2025 at 8:49 PM
PRTG Dashboard Change?
Is it possible to take away the large margin around the sunburst dashboard "widget"? Article Comments Hi Martin, Could you provide a screenshot with the issue highlighted? Thanks! Kind regards, Stephan Linke, Tec...
Tue, 10 Jun, 2025 at 8:49 PM
Aggregated historic data for space saving
Hi Paessler, We have a requirement to store historic data for 2 years coming into place soon, in prep we have run 365 day retention for 5 months now and it seems to have utilised nearly 1.6tb of disk space. Please can you tell how, if ...
Tue, 10 Jun, 2025 at 8:49 PM
Network latency sensor for Softlayer VPN
Hello, Is it possible to monitor network latency sensor for vpn.dal01.xxxxxx.com [173.192.255.xxx] & vpn.dal09.xxxxxx.com [198.23.127.yyy] C:\Users\PRTG>ping vpn.dal01.xxxxxx.com Pinging vpn.dal01.xxxxxx.com [173.192.255.xxx] wi...
Tue, 10 Jun, 2025 at 8:49 PM
Packet (I/O) and IPS monitoring on checkpoint R75
Hello all, I'm trying to install some sensors in order to monitor the dropped and rejected packets (in/out) to all interfaces ETHx (x=1-14) of my appliance checkpoint r75 GAIA . I'm using the MIB found on my appliance, but once i...
Tue, 10 Jun, 2025 at 8:48 PM
After upgrade - PRTG EC no longer connects
Hi Team, This one has me stumped a bit. Tonight I updated the EC to version 18.1.36.3728, After it auto rebooted the PC the EC trys to connect and reports NOT CONNECTED (Error in content:). I checked the running services and can se...
Tue, 10 Jun, 2025 at 8:48 PM
Senser Sflow Scanning interval problem
Sflow Scanning Interval 30sec Up state but Scanning Interval 10sec change unknow state but Data be normal this problem bug ? Article Comments Hello there, Stay with the 30 seconds interval then, we usually do not recommend ...
Tue, 10 Jun, 2025 at 8:48 PM
Is it possible to the raise sensor timeout >900 seconds?
Hello, i am trying to monitor the size of a Folder via the Folder Sensor. The folder in question has millions of files in it due to bad file management of the correlating software vendor. Due to this, the sensor always times out. Is there...
Tue, 10 Jun, 2025 at 8:48 PM
Monitoring USB UPS
Hello, I've a TecnoWare UPS without serial and ethernet port but it has an usb port and I can manage it by usb port with the company's software. Is it possibile add that ups to PRTG? (Monitoring the ups by the USB port). Thanks ...
Tue, 10 Jun, 2025 at 8:48 PM
Clearing simulated errors
I am attempting to preform a proof of concept on PRTG and I am having come challenges preforming testing on simulated errors such as clearing PINGS what are the correct steps Article Comments Hey Roger, to clear a simulated...
Tue, 10 Jun, 2025 at 8:48 PM
creating maps from two servers
I need assistance in creating multiple maps, I need to create two PRTG servers (one for each physical site that I manage to min bandwidth) I would like to create local maps on each server and then also have a master map that points to th...
Tue, 10 Jun, 2025 at 8:48 PM
Skalierungsfaktor (Division) funktioniert nicht an MIB
Guten Morgen zusammen, ich habe folgendes Problem: Ich frage eine Temperatur-Box via SNMP und einer MIB des Herstellers ab. Den geforderten Wert "Temperatur" erhalte ich auch jedoch als "nackte Zahl". Nun habe ich m...
Tue, 10 Jun, 2025 at 8:48 PM
Does the SSL Certificate sensor correctly evaluate the key length of ECC certificates?
The release notes say that PRTG version 18.1.37 includes a fix for the SSL Certificate sensor that affects monitoring ECC based certificates. Can you please explain what exactly you fixed? Do I have to pay attention to anything after upd...
Tue, 10 Jun, 2025 at 8:48 PM
Temperature Values Doubled [Brocade]
I have loaded the MIB for my brocade ICX-6450 and I can get readings for the temperature. However, it doubles the value (verified actual temp on the switch). I know that there is a way to divide by 2, but then the warning limit needs to ...
Tue, 10 Jun, 2025 at 8:48 PM
Uptime channel
Hi, How can i achieve custom uptime channel using http content sensor?Please help Article Comments Hello sageeb, Thank you very much for your contact. Please provide me with some more information on this, for instance wha...
Tue, 10 Jun, 2025 at 8:48 PM
nonexistent sensors
Hi, I ran into a problem: PRTG think, i'm using about 2000 sensors, but fact is that i'm using aboout 20-30 sensors. Whats wrong? Article Comments Hi Posix, What particular PRTG version are you working with? Kin...
Tue, 10 Jun, 2025 at 8:48 PM
I want to use PING on VMWare
Hi, I just use PRTG to monitoring my VMWare and the message show "OK" but can't ping to IP address of this VM. I want to change message to "Warning" if can't Ping to VMWare, where can i setting? Best regar...
Tue, 10 Jun, 2025 at 8:48 PM
Is There a way to pause sensors between specific dates and times
Is there a way to configure a sensor to pause starting at xx:xx and to resume at xx:xx ? I am planning automatically applying windows updates on certain computers at certain times. If I do this in the middle of the night, the sensors in ...
Tue, 10 Jun, 2025 at 8:48 PM
Combining devices
Is there a way to combine devices? Basically what I'd like to do is have a single device, lets call it Server1. Then sensors under Server1 I have combined sensor configs that are connecting to different IP addresses. One IP is the OS, a...
Tue, 10 Jun, 2025 at 8:48 PM
Display issues PRTG 18.1.36.3728+
Hello, I recently updated our PRTG installation to the newest version. The new look and feel is nice! Since the upgrade we have issues with the devices page. When i unfold one of our probes, it doesnt show all its configured location...
Tue, 10 Jun, 2025 at 8:48 PM
Setting up WMI free disk Sensor for Client that is offline from time to time (meeting room client)
Hello, I want to monitor the disk space for multiple clients which we use in our meeting rooms. The sensor is setup, but I do have problems to configure the quiry schedule proberly. What I would like to have is, a sensor that doenst g...
Tue, 10 Jun, 2025 at 8:48 PM
Disable or Change Time Auto-update ticket is created.
I am looking for a way to either disable or change the time that the email notification for auto-update is generated. We receive this notification at 9pm central standard time and it reoccurs every night until updated. I am looking for a wa...
Tue, 10 Jun, 2025 at 8:48 PM
how can i monitor PowerChute Network Shutdown Process on Debian?
The PowerChute Network Shutdown process monitors and communicates with the UPS via TCP/IP This system auto-shutdown fails to happen, however, if the linux process crashes or is not started properly. It is a java process running on linux/D...
Tue, 10 Jun, 2025 at 8:48 PM
MX Record Senor not working on PRTG Server
Hi All - I have managed to get a DNS (MX Record) Sensor working on a remote probe (which is a domain controller and dns server) but I can't get it working on the PRTG core server as a sensor - it just reports error PE022. Do I need ...
Tue, 10 Jun, 2025 at 8:48 PM
SSH sensor failed with open solaris. What can I do?
I tried to add a ssh meminfo sensor for our opensolaris system, failed, got following error: [ID 800047 auth.crit] fatal: Client and server could not agree on a common cipher: client "blowfish-cbc,cast128-cbc,aes128-cbc,3des-cbc",...
Tue, 10 Jun, 2025 at 8:48 PM
SSH Sensor add problem
When I try to add an SSH sensor to a system of us I get the following message "The negotiation of encryption algorithm is failed" My PRTG version 17.3.33.2830. Which supported algorithm this version ? Article Comments ...
Tue, 10 Jun, 2025 at 8:48 PM
Sonicwall IPFIX with Extensions *Wishlist*
Any plans to add IPFIX with Extensions for monitoring Sonicwall devices? Let me know, Adrian Article Comments At the moment, there aren't that many users that are using the IPFIX with the extensions that Sonicwall provides...
Tue, 10 Jun, 2025 at 8:48 PM
Is there a known issue with SNMP Library sensors and data scaling?
When I add a new SNMP Library sensor to PRTG, the sensor displays monitoring data with incorrect scaling in certain cases. The decimal separator of some SNMP Library sensor channels is set on the wrong position. Under which circumstances ...
Tue, 10 Jun, 2025 at 8:48 PM
Ping device that has multiple ip addresses.
Hello. I want a ping device that has multiple ip addresses. I use PTF.StatisticalPingXML but it creates a separate channel for each address. Example: -h = 192.168.1.100,172.160.35.19,10.99.1.49 In PTF.StatisticalPingXML, if you set limi...
Tue, 10 Jun, 2025 at 8:48 PM
Missed parameters on Python advanced sensor
Hello, I'm writing a Python Advanced Sensor that is measuring bandwidth of a device gathering data via http. It calculates the difference of a certain value and the time elapsed between each run, returning a value that is my network ...
Tue, 10 Jun, 2025 at 8:48 PM
Doubts about creating reports.
How to create daily reports only with sensors down "on alarm"? No need to contain "ok" sensors in the report ... Article Comments We do not have the ability in our reporting system to report on sensor status....
Tue, 10 Jun, 2025 at 8:47 PM
Custom Sensor based on wmiprocesssensor
Hello, I want to make my own custom sensor which provides the same information as the predefined wmiprocesssensor (CPU Usage, Handles, Instances etc.) BUT ALSO is able to monitor the process memory usage >4GB which is mentioned here: ...
Tue, 10 Jun, 2025 at 8:47 PM
Facebook & Twitter überwachen
Hallo, Einsteigerfrage: Kann ich überwachen, ob Web-CMS Inhalte, welche wir automatisiert als Twitter-Feeds und Facebook-Beiträge via API auch korrekt zu Twitter und Facebook übertragen werden? In der Vergangenheit ist es hin und wieder vo...
Tue, 10 Jun, 2025 at 8:47 PM
WMI issues after upgrade to 18.1.36.3728
After upograding we have issues with several WMI sensors (timeouts, access denied, other connection issues). Could this be related to the upgrade in any way? Article Comments Dear Ruud, after updating, WMI performance should o...
Tue, 10 Jun, 2025 at 8:47 PM
Server Antivirus
Looking for a way to monitor and report on our Server Antivirus status Article Comments What antivirus application are you using? Jan, 2017 - Permalink I am also looking for a solution to monitor Sophos Enterprise with P...
Tue, 10 Jun, 2025 at 8:47 PM
Failover connection for remote probe LAN/internet
Hello, If I have a remote probe connecting over an MPLS or VPN to our PRTG server, is it possible to failover to an internet connection? We already have the PRTG server and many probes over the internet. On the probes I usually configure ...
Tue, 10 Jun, 2025 at 8:47 PM
PRTG ping vs CMD ping results
Hi, I get inconsistent results between MS-DOS and PRTG ping. When I use MS-DOS, I get occasionally a round-trip time well over 1 msec. But with PRTG, I get that 50% of the time. Is there something I am missing? PRTG : 2018-01-23 ...
Tue, 10 Jun, 2025 at 8:47 PM
Can PRTG's API help me to generate specific monthly reports ?
Hi support, Happy new year ! I have a customer who would like to know which sensors have been down last month, for how long and for what reason (sensor message). Plus, I would like to sort them per probes. Can PRTG's API help me...
Tue, 10 Jun, 2025 at 8:47 PM
SNMP Sensors Template Restrictions
I am attempting to create an auto-discovery template for servers. My base server has Ping, SNMP CPU, SNMP Memory, and SNMP Disk sensors. When I attempts to create a template based off this server, only the Ping and SNMP CPU are listed in ...
Tue, 10 Jun, 2025 at 8:47 PM
Empty reports
Hi, Since this we get empty reports. On 01-12-2017 we had a report with styling and data. On 01-01-2018 we had a report without styling. On 24-01-2018 we have empty reports. We are using custom styling, but when choosing an existing ...
Tue, 10 Jun, 2025 at 8:47 PM
JSON Return value not found
Hi, I am trying to make a "HTTP XML/REST Value" to retrieve a JSON document and select a value from the returned document. For some reason it keeps on coming back with the message "Node /cb/ops/GetsRaw/count not found in XML ...
Tue, 10 Jun, 2025 at 8:47 PM
EXE/Script Advanced Sensor
We have a POST request set up which returns data in xml format when using postman. The POST request sends a fake transaction via an API and returns the data below. We would like to monitor the api using this POST request and alert if an une...
Tue, 10 Jun, 2025 at 8:47 PM
Particular Sensor, custom exe not working
Hello, I have a custom exe running and for some reason I am getting unauthorized access. I have basically the same exe running on another sensor and it runs just fine. The only difference is that one is pointing to an actual server and the ...
Tue, 10 Jun, 2025 at 8:47 PM
Notification timing makes no sense
So I have 60 second scans. 60 second timeout. Warn 4 before down. Sensor is HTTP. So you should always get down and notification at the 5 min mark. If the server responds but does a 404 or 500 error everything works like it should. You se...
Tue, 10 Jun, 2025 at 8:47 PM
Prtg version 14 cannot update to new version
I have prtg version 14 and it has license. I want up to version 18 but i can't. Please help me! Article Comments Hello Long, As you have valid maintenance, simply use the auto-update function of PRTG which will install an ...
Tue, 10 Jun, 2025 at 8:47 PM
How do i calculate the disk IO value from DiskTransfersPersec
Hi, I want to create a custom sensor which includes a channel with the same value calculations that PRTG gets from the builtin WMI Logical Disk , DiskTransfersPersec. Here are the log from the output of this sensor: SELECT Name,DiskTran...
Tue, 10 Jun, 2025 at 8:47 PM
Changing background color of a small channel gauges
Hi, How can I change the white background of a small channel gauges to gray, for example? Thank you. Article Comments Hi Sandro, You can change the \webroot\css\styles_custom_v2.css file to change the appearance of your PR...
Tue, 10 Jun, 2025 at 8:47 PM
Monitoring connectino bewteen 2 Devices
I have a Telephone Server in one Network and a branch of that in another Network in another City. I want to Monitor the reliability of this Connection. How can I achieve this with PRTG? Thank you Article Comments Hi there, ...
Tue, 10 Jun, 2025 at 8:47 PM
Using a library on the map
Hello. I'm creating a dashboard, where I use: 1 - status icon for total cpu (small gauge of the primary channel) 1 - status icon for memory (mini graphic) 1 - status icon for services (name and status) Now as we have multiple disk...
Tue, 10 Jun, 2025 at 8:47 PM
Capturing Information in Command Lines
Hello. Currently I make captures of information, using commands on a server and an agent, separates the information and rescues, just the field (line / position) that I need. How can I do this in the PRTG? Thank you. Article C...
Tue, 10 Jun, 2025 at 8:47 PM
Which sensor types will be removed from PRTG and what are the alternatives?
We want to upgrade our PRTG from v16.x.21 to the newests version of PRTG. What are the sensor types that will be removed with the update? And what are the alternatives? I thank you for your answer. Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 8:47 PM
custom sound when changing status of a sensor
Hello. we have many probes and we have a map with the status of each one. Is it possible to make a sound when the status appears as red once, without repeating the next update? Thank you. Article Comments Hello Sandro, I...
Tue, 10 Jun, 2025 at 8:46 PM
How to create a custom Map icon?
I am trying to create a custom map status icon that shows only the name of the device/sensor with a background that changes color to reflect the current status. The goal is to create a NOC view that allows someone from across the room to re...
Tue, 10 Jun, 2025 at 8:46 PM
I can not find ScheduledTask2XML
If we want to upgrade our version of PRTG we need to change the "Windows Scheduled Task" sensor to the "ScheduledTask2XML" sensor by PRTG Tools Family. I can not find the "ScheduledTask2XML" sensor on the websi...
Tue, 10 Jun, 2025 at 8:46 PM
Monitoring Bak Profile Registry
How can i monitor the registry if bak profiles are present? We have Citrix Servers and often the users get bak profiles. And i want to monitor if a bak profile is present on a server. Then we can delete that in the morning, and no one r...
Tue, 10 Jun, 2025 at 8:46 PM
Linux snmp sensor monitoring
hi, I had monitor Solaris 9 server from remote site but the only ping and smtp sensor was discover. I would like to monitor the CPU, disk and memory from this server. I already config and enable the snmp credentials for this server where...
Tue, 10 Jun, 2025 at 8:46 PM
SQL and ORACLE monitoring configuration
Hello. I am a user of another monitoring product that by default already has a series of already defined items and limits, which we do not have to worry about identifying them. We just need to select what we want to monitor. As for exampl...
Tue, 10 Jun, 2025 at 8:46 PM
Tag filtered sensor status icon
I would like to know if it is possible to create a map object of the type status icons filtered by a tag. Article Comments Hi there, I'm afraid that there is only one object for the sunburst view which can display a librar...
Tue, 10 Jun, 2025 at 8:46 PM
CPU & Memory sensor on destination PC
Hi, I want to check CPU & Memory consumed on destination PC. Already created device sensor but don't have CPU & Memory sensor. Just have only PING, SSL, HTTP, RDP occur. https://ufile.io/5eeru I set Name of device, IPv4 a...
Tue, 10 Jun, 2025 at 8:46 PM