kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How Can I Make Different Fonts Load in PRTG?
I want to add FontAwesome as a font in PRTG. I have updated the custom_styles.css as well as the htmlheader.htm to include the applicable stylesheets and links to the fonts. I consistently get a 404 on the files after confirming that they a...
Tue, 10 Jun, 2025 at 10:55 PM
Problem with windows updates
Hello, we have an issue with windowsupdate sensors giving an error "Timeout caused by wait for mutex (code: PE035)". The servers that it needs to scan are rather slow and I think it is giving a timeout on the sensor. Where do I ...
Tue, 10 Jun, 2025 at 10:55 PM
Does PRTG provide sensors for event tracing for windows ETW
Our application is instrumented with event tracing for windows(ETW) and we would like to create sensors to monitor our ETW events and trigger alams Article Comments As of right now, there is no sensor available that monitors ETW...
Tue, 10 Jun, 2025 at 10:55 PM
How do I set up flow filters to separate ingress and egress traffic on the same interface?
I would like to monitor ingress and egress traffic on a port separately. How do I get individual data for inBound and outBound traffic with PRTG? Article Comments This article applies to PRTG Network Monitor 14 or later Separ...
Tue, 10 Jun, 2025 at 10:55 PM
Stuck At cache calculation
Hi I just updated to the new PRTG V 15.3 , So it rebooted many times and each time starts saying cache calculation then the web interface gets too slow and disconnects , Though i see in task manager prtg services is still running and consum...
Tue, 10 Jun, 2025 at 10:55 PM
audit: backlog limit exceeded (RHEL 6.6)
We are monitoring a linux server with several sensors. This is a Redhet 6.6 Enterprise Server (RHEL 6.6). Within the latest weeks our server freezes up with the message "audit: backlog limit exceeded". This error appears on the co...
Tue, 10 Jun, 2025 at 10:55 PM
PRTG Monitor for Exchange 2013 Backpreasure
Is there a way to monitor backpreasure in Exchange 2013? We have been getting alarms and EventID 15004 that explains there is an issue with Backpreasure. Where can I find these monitors, or is there a way to use Perfmon to monitor them? ...
Tue, 10 Jun, 2025 at 10:55 PM
how to purge specific entry from bandwidth log.
Hi All, We are using free version of PRTG. Since yesterday bandwidth graphs are incorrect. Scale has reached up to 3 Gbps. Up on verification I found incorrect entry which is 8/15/2015 5:30:00 PM - 6:30:00 PM 1,371,613,962 KByte 3,14...
Tue, 10 Jun, 2025 at 10:55 PM
Different OS version for Cluster
Hi, I'm confusing about the problem if I will use different OS for each cluster nodes. Is there any problem on the clusters which including different OS version, such like one node using 08R2, another use 12R2. Thanks Article ...
Tue, 10 Jun, 2025 at 10:55 PM
Email Alerts - Colors
Is it possible to get different colored email alerts for different email types as all the emails we currently get are green. It would be nice to have a red for something critical, orange for warning and all clear for greed which already is....
Tue, 10 Jun, 2025 at 10:55 PM
feedback to functioning of iphone app
I was just wondering when there will be an upgrade to the iphone app so that you don't have to keep the app open for you to hear the alerting sounds. or have I just got the app misconfigured?? Currently running ios 5.0 on a 4S. I woul...
Tue, 10 Jun, 2025 at 10:55 PM
Bandwidth and Traffic monitoring
Hi Paessler, i have some questions on how to set up bandwidth and traffic monitoring in our environment. We have 2 Netgear GSM7248R switches and a MS TMG firewall with 3 ports Internal, External and Guest network. I monitor the total ba...
Tue, 10 Jun, 2025 at 10:55 PM
Can the roundtrip mail tester be used with anonymous SMTP?
I have it set up to use an anonymous relay. The message actually makes it through and is removed on the backend by the IMAP side, but the sensor shows down due to the lack of secure connection.... Article Comments Hi there, W...
Tue, 10 Jun, 2025 at 10:55 PM
PRTG Architecture query
Hi All, As per PRTG manual and Distributed monitoring with PRTG video, communication between Remote Probe and core server CAN be done via SSL. But, as per the forum topic - Which ports does PRTG use on my system?: "Connections be...
Tue, 10 Jun, 2025 at 10:55 PM
How do I clear the IML Logs (Integrated Management Log) from Command Line?
I would like to clear the IML logs for my HP ProLiant Servers Article Comments Please see this article for the commands to clear IML logs. For details, please see the HP Support Center. Nov, 2014 - Permalink
Tue, 10 Jun, 2025 at 10:55 PM
Unable to open Network Monitor
Ajax Error 13.4.6.3374 Sorry, there is no object with the specified id. Article Comments Hi, may you please elucidate? Where exactly do you get this error? Best regards Nov, 2013 - Permalink This error is first thi...
Tue, 10 Jun, 2025 at 10:54 PM
Unable to log into PRTG homepage - AJAX error
Good afternoon We're reciving the below error when opening PRTG. We are able to load the page if we goto https://serverIP/dashboard.htm but the home page will not open. I have restarted the PRTG Core Server service and this has no...
Tue, 10 Jun, 2025 at 10:54 PM
Report in single PDF
I am getting my reports in 3-5 parts, is there any way we can get this in single PDF file. Article Comments You have to edit the corresponding report template (residing under C:\Program Files (x86)\PRTG Network Monitor\webroot\r...
Tue, 10 Jun, 2025 at 10:54 PM
Oracle Monitoring using Ado SQL
Are there any recommandations, what to install on a Windows Server 2012R2 to monitor tables in Oracle Schemas using ADO SQL (so without the Oracle SQL Sensor - because we do not want to place the sensor on the Oracle server but on the appli...
Tue, 10 Jun, 2025 at 10:54 PM
How can I monitor BSD systems with a PRTG Mini Probe?
How can I monitor BSD systems with a PRTG Mini Prob Article Comments Hi there, Did you already tried the default sensors which are supported by the Python Probe? You can follow This Guide to setup the Mini probe. If the native...
Tue, 10 Jun, 2025 at 10:54 PM
manually restart windows service on remote probe
Hi All, I have remote probe installed on a windows 2008 r server. I have seen sensors which auto-restart service when it is down. I have also gone through alternatives like PTFLauncher. But, is it possible to manually restart a ser...
Tue, 10 Jun, 2025 at 10:54 PM
VMware Battery Warnung
Hallo, ich habe mit meinen PRTG zwei ESX Server überwacht welche auf IBM Maschinen laufen. Das Problem ist das der CIM Dienst wegen eines Bugs die Raidbattery immer als Warnung ansieht. Dies tritt dann auch wie folgt in PRTG unter der Ü...
Tue, 10 Jun, 2025 at 10:54 PM
Automating Monitoring Onboarding?
How can I automate monitoring onboarding and configuration for a server? Example: I want to script adding a server to PRTG and implementing the expected monitors for a web server in my environment. Article Comments Did you tr...
Tue, 10 Jun, 2025 at 10:54 PM
Option "When a Sensor Reports an Error" not work
hello, I made a content file sensor on linux samba share. That work and it return a warning with the content that i configured. But the sensor never passed to error, it still on warning. I configured in the "scanning interval"...
Tue, 10 Jun, 2025 at 10:54 PM
WMI Terminal Services Sensor
How do I set the down state of the WMI Terminal Services Sensor? Or how can I have the sensor notify me if it goes above a certain number of users? Article Comments Hi there, The sensor will create three channels: Active Se...
Tue, 10 Jun, 2025 at 10:54 PM
Receive Notifications When Internet Connection is Down
Hi, I have always used a ping sensor to ping google.com or another reliable site. This has worked well and provides an excellent report that shows the up-time of the internet connection. The issue is that if my main probe's interne...
Tue, 10 Jun, 2025 at 10:54 PM
Powershell if elseif
Hi, I have a pretty straight forward Powershell script: $variable = do something If ($variable -eq "Something 1"){ write-host "0:All Good" exit 0} Elseif ($variable -eq "Something 2"){ write-host "1:Not...
Tue, 10 Jun, 2025 at 10:54 PM
Logical linkage of sensors for service monitoring
We want to monitor services (so the service mail i.e.). For this I'm looking for an idea how to combine the status of multiple sensors to give me one status. An easy example: the service is mail. If the transport service on one of my C...
Tue, 10 Jun, 2025 at 10:54 PM
Report for bandwith utlization
I need a report for bandwidth sensor where bandwidth utilization is more then 70% and less then 30% and rest of the devices will not be included in that. Thanks in advance. Article Comments Hi Anup, I'm afraid that this ...
Tue, 10 Jun, 2025 at 10:54 PM
Monitor file size via FTP
I'm trying to monitor the size of a file via ftp. Something similar to the "File" sensor, my issue is that SMB is not an option for the version of OS we are working with. This is what I'm trying to accomplish: 1. log in...
Tue, 10 Jun, 2025 at 10:54 PM
A weird question: PRTG services are killing Group Policy performance
I have an open ticket with Paessler but thought I'd throw it out here too. I have PRTG (latest version) installed on a Server 2012 R2 VM, running under a Server 2012 R2 host. Plenty of resources - SAS drives, 8GB RAM allocated to the ...
Tue, 10 Jun, 2025 at 10:54 PM
Since Windows updates of september WMI sensors don't work on VMware guests
Since the Windows updates of september, certain hosts on our vmware platform can't be monitored anymore. The error PRTG gives me is: 800706B5: The interface is unknown I can't find anything about this error in relation to PRTG. Is...
Tue, 10 Jun, 2025 at 10:54 PM
HTTP content scrape
Hi All, I'm attempting to put together a custom HTTP content sensor with some screen scraped data from a website. The background of the concept is we have a national power provider that publishes network load on a dashboard on the...
Tue, 10 Jun, 2025 at 10:54 PM
Edit Body part of mails for Reports
We want to change body of mails which PRTG send for reports generated in weekly basis, please guide me how can we do that? Article Comments Have a look at How do I modify PRTG's report templates :) Aug, 2015 - Permalink
Tue, 10 Jun, 2025 at 10:54 PM
Monitor Vyatta VPN tunnrl status
Hello All In my current infrastructure i have several Vyatta VPN servers. I can monitor the memory etc of these servers without a problem. But i am a bit stuck. How can i monitor the actual tunnel status and any changes (up/down) in th...
Tue, 10 Jun, 2025 at 10:54 PM
Can PRTG Monitor virtualised Windows system on VMWare ESXi via WMI services
the Windows system to be monitored runs under VMWare ESXi. I want to analyse this system via WMI with PRTG. Is there any problem ? Article Comments Hi Jo There is no big difference between monitoring a visualized or a physical...
Tue, 10 Jun, 2025 at 10:54 PM
Maps table: status related background color
Goodmorning, I inserted a table in my maps where I can see the list of WARNING/DOWN sensors (with big font, and no other text in the table so that I can easly read the error even from far away), is there a way to make the background color...
Tue, 10 Jun, 2025 at 10:54 PM
Ping and Qos "have no resource"?
Hi there I'm seeing the below in the logs, which is very lightly loaded (only 4 sensors plus the local probe)-the machine has 4Gb RAM , and has a high spec CPU. I've never seen this before, and results in gaps in the graphs-which ar...
Tue, 10 Jun, 2025 at 10:54 PM
XML value
Hi all, I'm adding a sensor that call a webservice and read a property of a JSON answer. All is ok but PRTG instead of report only the value (as example: "0d2") it returns "Node xxxx/yyyy holds value 0d2". How I ca...
Tue, 10 Jun, 2025 at 10:54 PM
set default tab for a given sensor?
I've done a quick KB search and have not found an answer to my question -- is there a way to specify a default tab for a given sensor? That is to say, clicking on a link to a sensor from within a device page will always take me to the...
Tue, 10 Jun, 2025 at 10:54 PM
Monitoring VLAN
Hi, i have PRTG 13.3.6.3110+ in use. On several switches i want to monitor the traffic of a VLAN. I can only monitor interface vlan's, but thats not what i want. Is it even possible? Greets Tino Article Comments This...
Tue, 10 Jun, 2025 at 10:54 PM
IMAP Sensor search for multiple keywords
Hi all Does anybody know if its possible in the IMAP Sensor to search for multiple keywords? I use the IMAP Sensor for checking if our backup was successful. The mails go into a specific mailbox and if any email has the subject ERROR the ...
Tue, 10 Jun, 2025 at 10:54 PM
SOAP Host Hardware Status
Hallo, nach welchen Kriterien werden die "Normal States" eines VMWare Hostserver Hardware-Zustand (SOAP) Sensors gewählt? Werden alle Sensoren ausgewählt deren Status sich im vCenter von "Normal" auf "Warning"...
Tue, 10 Jun, 2025 at 10:54 PM
Syslog Port Problem
Hi, we are using PRTG to Monitor the Bandwitdh on a Windows 2012R2 Server. On the same Server we run KiwiSyslogServer that is listen on the Syslog Port 514. When we install PRTG the KiwiSyslogServer is not starting anymore. I think they hav...
Tue, 10 Jun, 2025 at 10:54 PM
Applying lasted upgrade, don't want to unpause sensors
I noticed that whenever we do updates after the update completes ALL sensors that were paused previous are now unpaused and sometimes I have 200+ that I have to go back and repause, IF I remember them all... Any suggestions how to keep ...
Tue, 10 Jun, 2025 at 10:54 PM
servers with multiple IP addresses
I saw this had been asked 5 years ago or so, but wanted to see if the the newer releases had any way of dealing with this. When we have servers with multiple IP addresses bound to them PRTG obviously detects the server twice. Is there any...
Tue, 10 Jun, 2025 at 10:54 PM
Monitor packet drops in the site to site VPN connection
I am having issues with dropped connectivity between two sites and I notice it when my replication app emails us it lost connectivity but it goes back to normal after a few minuets once or twice a week but the VPN never drops. The other ...
Tue, 10 Jun, 2025 at 10:54 PM
How to ignore "RPC Server not accessible" alarms ?
Hello, I am monitoring disk space on client computers with PRTG. Those clients as opposed to servers are not powered up all the time. It is expected for those clients to be down and I do not wish to monitor their connectivity. Out of 20...
Tue, 10 Jun, 2025 at 10:54 PM
Open Requests Performance Question
Just curious, I see that under the probe health, its set at 100 open requests to go into warning. Is that really an issue if you have zero delay low cpu and memory across the board? The console performance is great as well...I have close ...
Tue, 10 Jun, 2025 at 10:54 PM
New Custom SNMP Table (beta) sensor
Hello guys and girls, This isn't really a question but rather a remark on the new custon snmp table sensor you guys put into the latest release of PRTG. We have got this working for our ASA firewalls. It monitors the amount of con...
Tue, 10 Jun, 2025 at 10:54 PM
why do i get "no data" in sensor fatory when the difference of the 2 channels used is close to zero
I belong to a french Telecom Company (SAGEMCOM) We are evaluating your product for traffic analysis of an Operator Telecommunication Network. we are using the free edition of the version 8 (limited to 10 sensors) the last one (PRTG Network ...
Tue, 10 Jun, 2025 at 10:54 PM
When use SOAP to monitor VMWARE host performance, password will be sent in plain text?
When use SOAP to monitor VMWARE host performance, password will be sent in plain text? If yes, anyway to avoid Article Comments Hello, Thank you for your KB-Post. It's not quite clear, what you are referring to. Within the...
Tue, 10 Jun, 2025 at 10:54 PM
Can't connect to Oracle database
I'm trying to monitor three databases on a single Oracle server, each with a different SID (call them SID1, SID2, and SID3). I'm using the Oracle SQL v2 sensor. (Previously I had been monitoring all three databases with older sensor...
Tue, 10 Jun, 2025 at 10:54 PM
PRTG Enterprise Console auf Deutsch
Hallo PRTG-Team, gibt es die PRTG Enterprise-Console auch auf Deutsch, meine Kollegen nutzen das Installationsfile aus dem Punkt "Konfiguration" unserer Deutschen PRTG-Installation. Bei Installation fragt das Paket auch welche...
Tue, 10 Jun, 2025 at 10:54 PM
Report of Exceptions
Hi Is it possible to generate report only for exceptions of high bandwidth, high CPU, high memory, device down, etc? Daily the report should be generated and sent to specific IDs. Regards, Akhil Article Comments Dear akh...
Tue, 10 Jun, 2025 at 10:54 PM
How to prevent duplicate NAME Device or IP Device??
Hi all, Please help me to How to prevent duplicate NAME device or IP Device when i add the new device on PRTG? Article Comments Hi tanloc13. Can you please be a little bit more specific? I assume you SCAN your network for devi...
Tue, 10 Jun, 2025 at 10:53 PM
Sensor Dependancies Not Reflecting Correctly in Network Maps
Hi. I have a question about using network maps with devices that have sensor dependancies set up. For example. I have 10 devices. The Switch is connected to the router, and the PC's are connected to the switch. Router Switch ...
Tue, 10 Jun, 2025 at 10:53 PM
Is there a monitor for open sessions to a server?
I'm looking for a way to monitor the count of users attached to a session on a file server. I am trying to get an accurate count of how many concurrent users we have so that I can use these numbers for a VDI proposal and its licensing c...
Tue, 10 Jun, 2025 at 10:53 PM
After tomcat upgrade HTTP XML/REST Value sensors stopped working
We upgraded service desk server that uses apache tomcat to run. Tomcat version changed from 7.0.55 to 7.0.62 After upgrade 2 PRTG HTTP XML/REST Value sensors that monitor that server stopped working. They show "An unexpected error occu...
Tue, 10 Jun, 2025 at 10:53 PM
Timeout caused by wait for mutex (PE035) only on Windows Server 2008 R2
Hello, I use the Windows Update Status Sensor for my virtuel Windows Server 2008 R2 / 2012 R2. The sensors worked fine on both. Since few weeks the sensors on all Windows Server 2008 R2 throw the PE035 error: Timeout caused by wait for mute...
Tue, 10 Jun, 2025 at 10:53 PM
chek list sensor prtg in checkpoint firewall
hai fellas, i have some sensor in prtg to monitor my checkpoint firewall, but i don't know details of that sensor how to check that sensor in my checkpoint? my checkpoint run in IST 2010 i686 i686 i386 GNU/Linux Article Commen...
Tue, 10 Jun, 2025 at 10:53 PM
how do I update software version with no internet access?
I need to upgrade the software but do not have internet access. Article Comments How about just download the newest version on a different Computer and install it over the actual installation? Aug, 2015 - Permalink Dear ...
Tue, 10 Jun, 2025 at 10:53 PM
How can I change error levels?
For example, when a sensor cannot be reached due to "DNS could not be resolved Socket Error # 11004 (socket error # 11004)", I want it to be a Warning or Unknown instead of Down. Article Comments I'm afraid in thi...
Tue, 10 Jun, 2025 at 10:53 PM
Anomaly Detection feature in PRTG
Hello Experts, I am trying to implement anomaly detection using prtg. What I am trying to do is I have two sensors one is for bandwidth and the other one is for users(fetching user count using WMI sensor) Now I want to compare these two s...
Tue, 10 Jun, 2025 at 10:53 PM
Failed Ping sensor on domain controller
I have a domain controller that is sitting in the domain controller group and has always failed ping even though I can ping it fine from the same the core server that PRTG is running from.. and the domain controller is also listed below in ...
Tue, 10 Jun, 2025 at 10:53 PM
Group status and Notification
Is there a a way of sending out a group notification if 2 sensors inside a group go down. In other words the notification must only go out if both sensors are down? Article Comments This can be done using our factory sensor. You...
Tue, 10 Jun, 2025 at 10:53 PM
Feature Request - Pause Groups
During maintenance windows for our sites we have multiple sensors we'd like to pause. Unfortunately because of how the sensors have to be organized, they're actually in multiple groups. For example our http sensors are in one gro...
Tue, 10 Jun, 2025 at 10:53 PM
Does PRTG update rewrite all the files?
Goodmorning, I recently released the official PRTG map for my company and I used some personalized element (in the PRTG Network Monitor\webroot\mapobjects directory). I see that now the server asks for an update: does the update delete al...
Tue, 10 Jun, 2025 at 10:53 PM
Alert on CPU usage on any process
How can I trigger an alert if there is any process (on a windows system) is using 100% CPU for more than 30sec ? Apparently I am too stupid to find it or this is not something PRTG can do out of the box. Article Comments Dear Sa...
Tue, 10 Jun, 2025 at 10:53 PM
Error 2003 in SNMP Tester for an Adtran NetVanta Router
Any help is appreciated, I'm trying to setup PRTG to monitor out NetVanta router which supports SNMP. I have downloaded the MIBs, converted them to the oidlib format and currently testing it against the Paessler SNMP Tester. On t...
Tue, 10 Jun, 2025 at 10:53 PM
problem setting up sensor for FW
I'm trying to setup a sensor for monitoring my 3 isp interfaces network bandwidth (incoming/outgoing) from my company firewall. I have an older version of PRTG on a system that we are retiring that has this sensor working, but I get a f...
Tue, 10 Jun, 2025 at 10:53 PM
How to enable Hit Counter for apache
Hi, how to count the users access our apps/website using PRTG. Hope u guys can help me to find it out. thanks - nazir ( PRTG Free user 100 sensor ) Article Comments That's not really PRTGs field - you might want to use too...
Tue, 10 Jun, 2025 at 10:53 PM
no such name (ifalias/x.x.x.x) (SNMPerror #2)
Hi, We recently just upgraded our Cisco 6509 and so far after the upgrade some interfaces are showing down eventhough it is up and running. The errors are "no such name (ifalias/x.x.x.x) (SNMPerror #2)" and "no such instanc...
Tue, 10 Jun, 2025 at 10:53 PM
Sunburst display sensors
I'd like to create a sunburst view including group, device and sensor. At the moment with the delivered sunburst the sensors aren't visible. Is there any way to accomplish this ? The reason why I'm asking this question: We'...
Tue, 10 Jun, 2025 at 10:53 PM
XML: Junk after document element KlimaLogg
Hi , i still get this error when i built a custom sensor to get Data from KlimaLogg Service Does somebody know what is this error for ? param ( [string]$inputfile = "C:\ProgramData\KlimaLogg.dat1" ) set-psdebug -strict $E...
Tue, 10 Jun, 2025 at 10:53 PM
TR 069 Support ?
How can I use PRTG to interface to TR069 devices? It is a bidirectional SOAP/HTTP-based protocol. Article Comments Hi Peter, I'm afraid that this protocol is not supported by PRTG. You might of course create your own scrip...
Tue, 10 Jun, 2025 at 10:53 PM
WMI Disk space not updating after drive size increase
hi, we are using wmi to manage virtual hd and after an increase or decrease the sensors dont pick up the change in size, is there anything i need to do to fix this? Article Comments Hi JamesFirth Try restart wmi services "...
Tue, 10 Jun, 2025 at 10:53 PM
RADIUS Sensor
Hi, we have updated our system to PRTG Network Monitor 15.3.18.3616 and now we use the RadiusV2 Sensor on a Windows 2012 probe to check the Radius Server on a Enterasys (Extreme) NAC appliance. On other probes this sensor works properly b...
Tue, 10 Jun, 2025 at 10:53 PM
Should I use a cluster installation or Remote Probes for monitoring multiple locations?
We are an MSP and want to monitor multiple customer locations. We do not have direct access to the customers' networks, so we use Remote Probes to gather monitoring data. How can we configure this scenario in a fail-safe way? What i...
Tue, 10 Jun, 2025 at 10:53 PM
Kanäle im WMI Sensor als nicht "Melderelevant" markieren
Guten Morgen, ich habe einen Oracle-Server der unteranderem mit einem WMI-Laufwerkssensor bestückt ist. In diesem Sensor werden mir alle Laufwerke angezeigt - in Summe 20 Laufwerke, nun sind dort zwei Laufwerke die nahezu immer voll sin...
Tue, 10 Jun, 2025 at 10:53 PM
VMware vCenter Server Virtual Appliance (vCSA) support
From what we can see the sensors related to vCenter and extended vSphere monitoring rely on a Windows-based vCenter environment. Is there any way for PRTG to monitor a vCSA (linux appliance) based vSphere setup? Our main site is a windows...
Tue, 10 Jun, 2025 at 10:53 PM
Sensor logged on User (Windows) count wrong
Hello, i have the problem that my Sensor "Looged on User" count a wrong quantity of User. I can see in the Tastmanager 19 logge don User on a XEN-Server, but the Sensor say 10 logged on Users on this Server. In the Sensor-Sett...
Tue, 10 Jun, 2025 at 10:53 PM
How can I get custom value from sensor?
I need to get custom value from ping sensor (Packet loss) and push it through EXE notification. Can't find placeholder or something to do that. Article Comments Hello Gleb, thank you for your inquiry. There are 3 distinct ...
Tue, 10 Jun, 2025 at 10:53 PM
Intermittent SNMPERR_BAD_SENDTO (SNMP error # -12)
Hi, i'm monitoring two firewalls with different types of sensors (port bandwidth, disk..). The problem is the SNMPERR_BAD_SENDTO (SNMP error # -12) error that appears intermittently. As you can see in the next log entries the sensors g...
Tue, 10 Jun, 2025 at 10:53 PM
Syslog Server Version 15.3.18.3616
The syslog server only The IP address is displayed. The Host Name field will be empty! What should I set so that it will display the hostname? I don`t want to manually enter the hostname in 500 devices!! Article Comments Hello, ...
Tue, 10 Jun, 2025 at 10:53 PM
Recently upgraded to 15.3.18.3616
I am using the Dell PowerEdge Physical disk sensor on my Dell servers and after upgrading these sensors are intermittently showing a down state with the error message "DNS could not be resolved socket error #11004(socket error #11004)&...
Tue, 10 Jun, 2025 at 10:53 PM
No Such Name (error SNMP # 2)
Hi, I am trying to add a sensor, this (SNMP Carga de CPU 1): I configure the SNMP in my ubuntu server and the configuration is fine, i download the snmp test and in the option "read device uptime" work pretty good but when i add...
Tue, 10 Jun, 2025 at 10:53 PM
Why is one connectionstate gauge backwards?
I have setup a sensor with 4 channels, 2 of which should show an error if offline. The other 2 should not be an error if they are offline. I am using prtg.standardlookups.connectionstate.stateonlineok and prtg.standardlookups.connectionst...
Tue, 10 Jun, 2025 at 10:53 PM
No Such Name (error SNMP # 2)
Hello everyone; I´m trying to set the SNMP Memory for Linux (Ubuntu) but when I finish to setting I got that error. I followed this step: It might not work to query data from a probe device via SNMP (querying localhost, 127.0.0.1, ...
Tue, 10 Jun, 2025 at 10:53 PM
Ping sensor issue
I am able to ping a remote device from my PC but i am not able to do the same using Ping sensor Article Comments Can you also ping the device from your PRTG Server pc? Sep, 2015 - Permalink i am able to ping from the dev...
Tue, 10 Jun, 2025 at 10:53 PM
Map Object Filter
For a custom map object I would like to show only channels with a specific value. I tried using filter_lastvalue_=1 but that does not work. Is possible to create this? Article Comments As far as I'm concerned that's n...
Tue, 10 Jun, 2025 at 10:53 PM
Manual Configuration Instead of Auto-Discovery
Is there a way with PRTG to pre-define a configuration if I will know the entire network configuration ahead of time, instead of relying on Auto-discovery? Article Comments You could create devices based on predefined device tem...
Tue, 10 Jun, 2025 at 10:53 PM
How do I calculate uptime % using data from PRTG?
I am trying to set up a way to calculate the percent of the time that my servers are available. This is being used to compare against a SLA as a measure of performance. I would like to be able to say that over a certain period, my servers...
Tue, 10 Jun, 2025 at 10:53 PM
How to inventory these unstable pings
Hi, As you can see on this screenshot, my internet connexion is very unstable. Sometimes I ping the dns google (8.8.8.8) at around 5ms or 50ms or 500ms or 1000ms or also packet lost... I don't want you to tell me "are you in wi...
Tue, 10 Jun, 2025 at 10:53 PM
Report by sensor type
Hi, How to generate a report for all sensors of a certain type? For example I want to have this list in a weekly report: https://myurl.x/sensors.htm?filter_type=ptfsslcertexpiration Thanks in advance! Sam Article Comments ...
Tue, 10 Jun, 2025 at 10:53 PM
Count local locked out VPN accounts on a Cisco ASA 9.x
As a admin of a firewall with vpn solution its nice to have a sensor that shows a counter for local locked out vpn accounts. I use plink inside of a batch file @echo off REM configure "Credentials for Linux/solaris/MAC OS (ssh/webm) ...
Tue, 10 Jun, 2025 at 10:53 PM
Could Not Start PRTG Core Server (Web server)
For some reason my core server stopped working. When I attempt to start the core service I get a message stating: Sorry, could not start PRTG Core Server (Web Server) Could not start webserver for http://xxx.xxx.xxx.xxx: Structural error ...
Tue, 10 Jun, 2025 at 10:52 PM
EXE/SCRIPT ADVANCED SENSOR Parameter/Variables
I am looking to use the EXE/SCRIPT ADVANCED SENSOR to run a number of SPs but the SPs have parameters/variables. In the PRTG sensors parameter settings box how would I state my parameter/variable that the SP needs to run? Article Co...
Tue, 10 Jun, 2025 at 10:52 PM
How to add multiple devices for one test
Hello Dears, I just downloaded PRTG 30 days trail version and I need to know if there's any way I can add a test to ping multiple IP's in the internet and record the value. can this be done through prtg and if yes, How? Thanks...
Tue, 10 Jun, 2025 at 10:52 PM
I Have problem about execute a batch to send SMS as notification?
I Have problem when i Execute Notification to Send SMS via EXE There is Error log from PRTG System Error sending "EXE": Access violation at address 000000000040CEE5 in module 'PRTG Server.exe'. Read of address FFFFFF...
Tue, 10 Jun, 2025 at 10:52 PM