kb.paessler.com
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Hello all.
I want to monitor a certain folder and all files there that match certain mask - example would be monitor Exchange Log files - I can monitor edb with file monitoring, and I want to monitor log files - so a folder that has LOG f...
Tue, 10 Jun, 2025 at 4:09 PM
Hello,
Is there a way to ignore paused sensors in a business process sensor?
We have a filesensor, that shows warnings and errors, when a specific file is older than 24 hours. This file is updated every monday to friday.
Thus, the senso...
Tue, 10 Jun, 2025 at 4:09 PM
Hi, i have a lot of Xerox Printer (Versalink). All printers are monitored by PRTG with SNMP
I found a strange thing: every time i change a toner cartdrige, SNMP monitor adds a new gauge.
So i have 5 black cartdrige, 3 yellow, 2 magenta, 2 c...
Tue, 10 Jun, 2025 at 4:09 PM
We currently have a root server and multiple probe servers running on Windows Server 2008 R2 virtual machines. Because Server 2008 R2 is approaching End of Life, we want to upgrade these servers to Server 2012 R2 or Server 2016 by upgradin...
Tue, 10 Jun, 2025 at 4:09 PM
Hallo,
ich möchte zur Verwendung von PRTG die Active Directory Benutzer einbinden.
Sind die betroffenen Benutzer DIREKT Mitglied einer AD-Gruppe, dann funktioniert das ganze einwandfrei.
Sind die Benutzer allerdings Gruppenmitglied von Gr...
Tue, 10 Jun, 2025 at 4:09 PM
Hi,
Our PRTG environment has 12,000 sensors of various kinds running on a Windows Server 2012 R2 VM with 6 cores and 12 GB of memory.
We've just upgraded the PRTG installation from v15.1.15.2022+ to 15.4.19.419 and it's taking q...
Tue, 10 Jun, 2025 at 4:09 PM
Hi !!
I'm trying to design my first "pre-production" map to take advantage of a large 4k display. My own monitors are 1920x1080, so trying to arrange elements on a map for a 3840x2160 monitor is very difficult with constant ...
Tue, 10 Jun, 2025 at 4:09 PM
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User Story
As a PRTG User, I want to be able to bulk import devices via C...
Tue, 10 Jun, 2025 at 4:09 PM
Hello all,
I own a HP DL380 G10 server. I managed to get the HP System Health Monitor working using iLO 5 (Agentless via Windows SNMP Service and from iLO5 directly) and it shows the correct state of the hardware.
But for some weird rea...
Tue, 10 Jun, 2025 at 4:09 PM
I am wanting to collect temperature data in PRTG from some sensors that are Zigbee and/or Zwave. Does anyone know of a way to collect this in PRTG? I realize I'd need some sort of hub possibly connected to the computer, but not sure exa...
Tue, 10 Jun, 2025 at 4:09 PM
How can I determine the device count under a probe or group? As I recall, in earlier versions of PRTG there was a line either in the probe/group view, the root view or one of the popups that would show the number of devices in that protion...
Tue, 10 Jun, 2025 at 4:09 PM
Im getting the above error when i am looking at our singe PRTG Server connection when i am direct on the server, i have looked and made sure the password and username are correct.
Article Comments
Hi Joshua,
What version of PR...
Tue, 10 Jun, 2025 at 4:09 PM
Hi
We have a customer that we monitor a server for, and I'm starting to think this may be a red herring.
The server is just a bog standard HP ML110 G6 Tower server, with Windows 2008 R2 Std, 4GB RAM.
It supports 4-5 users as a fil...
Tue, 10 Jun, 2025 at 4:09 PM
We are currently evaluating PRTG as a monitoring solution for ourselves and our clients. We encountered a requirement that could be met with our current monitoring solution NIMSOFT. It is about the following:
The content of a log file witho...
Tue, 10 Jun, 2025 at 4:09 PM
What is the time when Backups are performed automatically on a daily basis in PRTG?
Article Comments
Hi Thiago,
By default, PRTG always performs the backup at 3:08am. In case you need more frequent snapshots of the configurati...
Tue, 10 Jun, 2025 at 4:09 PM
I have several sensors (some custom, some not) that have several channels apiece. I'd like to get access to the channel data to be able to display in different formats.
There are only a couple built-in map objects that display sensor...
Tue, 10 Jun, 2025 at 4:09 PM
Hello,
I've setup change trigger notifications on a custom SNMP sensors for my APC UPS batteries. The change trigger has been setup on the notifications tab on the sensor itself. I've run a test on the group setup to receive the ema...
Tue, 10 Jun, 2025 at 4:09 PM
I installed the upgrade to current version of prtg about one month ago. autoupdate shows mine is the most recent version. I am geting a warning that the "age of code" is 92 days and above the 90 day threshold and the suggestion ...
Tue, 10 Jun, 2025 at 4:09 PM
Good Day,
I run a list of alarms for our Service desk environment just to show all down devices at that current moment, i have a group that i would like to be excluded from this list however i am unsure of how to just exclude the specific...
Tue, 10 Jun, 2025 at 4:09 PM
I have installed PRTG Core on a server located at my home.
And im gonna use it to monitor all the devices and servers at home.
I do not use a domain.
I need to enter credentials (computername, user and password) in the setttings for it ...
Tue, 10 Jun, 2025 at 4:09 PM
I'm trying to work out whether it's possible to alter the behavior of the sensor alarms.
Ideally I want to be able to set a sensor into Warning or Down state based on the number of channels that have exceeded the thresholds set.
...
Tue, 10 Jun, 2025 at 4:09 PM
Hi there,
Is there any limitation in Ping Jitter sensor interval?
In my case, it become "down" in intervals lower than 60 seconds.
I need it for 10 second interval.
Thanks a lot
Article Comments
Hello Hossein,
Thank ...
Tue, 10 Jun, 2025 at 4:08 PM
Noticed that when setting up the ping sensor (ie default of 5 pings per 1 minute intervals), the graph will show:
Ping Time, Minimum and Max values. I'm trying to understand how the "Ping Time" value is identified? is it the a...
Tue, 10 Jun, 2025 at 4:08 PM
Hi,
I'm using factory sensor to aggregate information from multiple interfaces but one of this interfaces is in a paused state. How can I remove the warning state of the factory sensor (At least one source channel is paused or has no da...
Tue, 10 Jun, 2025 at 4:08 PM
Hello,
Is there a way to reset inheritance to all sub-levels of my device tree?
Basically what I need is that in all levels it is set to "Inherit from above"
If that's not possible, maybe there is a way to somehow get a li...
Tue, 10 Jun, 2025 at 4:08 PM
Not sure where to submit Device Support requests, so please redirect.
We deploy the APC Switched-Metered PDU's to our entire bench & rack infrastructure across our multiple lab environments. I had hoped that since APC UPS's w...
Tue, 10 Jun, 2025 at 4:08 PM
When I try to add a service monitor, It times out before I get a list of services. I have had this issue before but can't remember what the fix is. I would greatly appreciate any help out there.
Article Comments
Hi there,
...
Tue, 10 Jun, 2025 at 4:08 PM
After upgrade to 18.1.37.13946 15 sensores is reporting: prtg error timeout caused by wait for mutex code PE035
It worked fine in version 18.1.37.12158
How do i fix it ?
Article Comments
Hello,
Thank you for the KB-Post. ...
Tue, 10 Jun, 2025 at 4:08 PM
Hi everyone,
I need to modify a business process sensor through API.
In that business process sensor we have a business process specific settings section and we don't manage to change object id value for a specific channel name :
ht...
Tue, 10 Jun, 2025 at 4:08 PM
Hi,
I need a custom map object to display the Top10 highest bandwith (default map object).
I need to display the speed in Gbit/s and not in kbit/s. Is there any way that I can convert the last value field somehow?
thx
Sven
A...
Tue, 10 Jun, 2025 at 4:08 PM
Hi
We're having a problem on PRTG where one of our device's SNMP sensors is failing with error -2011 on SNMPv3.
I've reset the credentials, restarted the unit (just to be sure) but nothing I do helps.
the SNMPTester wor...
Tue, 10 Jun, 2025 at 4:08 PM
Hi All,
I added our Checkpoint Firewall appliances (3 Cluster Nodes) to my PRTG Core Server.
Node 01: 10.x.y.2
Node 02: 10.x.y.3
Node 03: 10.x.y.4
Node 01 and Node 03 are fully integrated with all kind of SNMP Sensor but when i w...
Tue, 10 Jun, 2025 at 4:08 PM
Hello . Cisco System Health Other Sensor on cisco ASR 9001 shows Interface Rx, Tx mW power .
i want those values in dBm. can i somehow transform or change something ? :) thanks.
Article Comments
There is a formula involved...
Tue, 10 Jun, 2025 at 4:08 PM
We use PRTG to monitor our printers. I have all my lab printers in one group with the following sensors configured for each device.
1. Ping
2. SNMP uptime
3. SNMP Printer
4 SNMP Hardware HP printers
A. Jam/Status
B. Paper Status...
Tue, 10 Jun, 2025 at 4:08 PM
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User Story
As a PRTG User, I want to be able to auto-discover new disk dr...
Tue, 10 Jun, 2025 at 4:08 PM
A client has requested to monitor the following URL, but I ask for guidance on how I can monitor it.
https://apigateway.serpro.gov.br/api-loja-franca/api/
Article Comments
Hello Daniel,
The API page requires an authentication....
Tue, 10 Jun, 2025 at 4:08 PM
Hello,
I have a cradlepoint ibr600c router wich i would like to monitor with prtg. They have an Rest API that i can use.
I think i can use the rest api sensor, but i don't know what i should enter in the 'rest query' field. ...
Tue, 10 Jun, 2025 at 4:08 PM
Hi everyone,
i'm looking for a way to monitor Services wich are not shown in the "SNMP Windows-Service Monitor" Dialog. WMI is not an Option because of the huge amount of Sensors on one Probe (about 18.000).
Thanks for you...
Tue, 10 Jun, 2025 at 4:08 PM
We're using PRTG's maps with the MapQuest option.
Is there a way to change the map markers to something like the pins in
Google Maps? We have a large number of locations with multiple office in
close proximity. When viewing the...
Tue, 10 Jun, 2025 at 4:08 PM
We are looking into creating a weekly report of what sensors went down in the week and were then corrected, is something like this possible at all?
Thanks!
Article Comments
Sorry, there's no report template that filters by...
Tue, 10 Jun, 2025 at 4:08 PM
We started using LXC containers instead of OpenVZ for some of our cloud deployment. What we have found is that every time the container reboots, the SNMP traffic sensor goes down. We have traced this back to the changing of the interface ...
Tue, 10 Jun, 2025 at 4:08 PM
I would like to know if there is a possibility that the critical alert could be generated only if internet traffic reaches the "XX" Mb / s limit and if internet traffic remains high for more than "XX" minutes. Is there t...
Tue, 10 Jun, 2025 at 4:08 PM
Hello!
We've recently moved forward with the decision to do away with custom branding from our PRTG instance as it becomes less and less supported in later versions of PRTG.
However, we would like to clear some of the "Clutter&...
Tue, 10 Jun, 2025 at 4:08 PM
how can i add script for vnx in prtg?
Article Comments
Hi there,
In case you want to use the "Exe/Script" or "Exe/Script Advanced" sensor, please put the executable within the PRTG program directory subfold...
Tue, 10 Jun, 2025 at 4:08 PM
I have several user groups and I just want each group to monitor their devices?.
How do I add specific devices to user groups?
Article Comments
Hello there,
Devices are not added to user groups per se, they can be added to a p...
Tue, 10 Jun, 2025 at 4:08 PM
Hi,
I'm on version 19.2.50.2842. I just tried to add ssh san enclosure and health sensors.
If I try this with PRTG Desktop, I can find the sensors but when I try to deploy them I'm getting the following error:
Fehler (Not Foun...
Tue, 10 Jun, 2025 at 4:08 PM
Randomly we are getting false positive failures on our HTTP sensor for outlook.office.com.
This started over the weekend and is still going.
No changes were made and it was working fine before.
I found the following article: https://help...
Tue, 10 Jun, 2025 at 4:08 PM
Lets say I have a customer with read-only rights, and that customer only needs to see one device or sensor.
Imagine that, this device/sensor is somewhere in my group trees 4th sub-level, like Probe->Administration->Servers->Clients...
Tue, 10 Jun, 2025 at 4:08 PM
Is it possible to configure a ping sensor to monitor ping response time, but not set off an alarm when it is down due to no ping response?
I still want other sensors on the device to alarm, and for the device its to use the ping sensor as...
Tue, 10 Jun, 2025 at 4:08 PM
Please add some form of granularity to ticketing. There are many I don't want to see ever. Also closing them there should be a one click option if you do not need notes.
Article Comments
Hi there,
We prioritize our feature...
Tue, 10 Jun, 2025 at 4:08 PM
Hi,
I am trying to wrap my head around the sensor and license relationship.
For simplicity say for example i want to monitor 500 devices with just the Ping Sensor. What license would I need?
Apologies for the noob question. I just want ...
Tue, 10 Jun, 2025 at 4:08 PM
Hi,
I'm new to PRTG and I'm currently transferring the objects from our old monitoring tool to PRTG. It was a very graph-oriented tool, every group was a map/submap, every device has an icon and so on. My most time consuming task ...
Tue, 10 Jun, 2025 at 4:08 PM
Hi all,
I know, there are many messages about "value:message", but I just can't manage to get my sensor working.
Are there any special parameters I have to set in the sensor? What am I doing wrong? I used the "EXE/Senso...
Tue, 10 Jun, 2025 at 4:08 PM
We recently started seeing this issue. We have a multiple maps in our PRTG. There is a group that has full access. But one particular map, when I tried to access, I get "Error (bad Request). Sorry, your user account is not allowed to a...
Tue, 10 Jun, 2025 at 4:08 PM
My aim is to generate a call in our servicemanagementtool whenever PRTG detects low diskspace. For this I need some information about the device, status and message. I use a powershell script to interact with the API of our servicemanagemen...
Tue, 10 Jun, 2025 at 4:08 PM
Dear, good afternoon I need a help a customer sent the following demand, monitor this command
curl -s http://www.nfe.fazenda.gov.br/portal/availability.aspx | grep "<td> RS </td>" | sed -n 2p | grep -c red_ball
0 ...
Tue, 10 Jun, 2025 at 4:08 PM
I have a tool that outputs a numeric value into a txt document and I need a way to monitor it. There will only ever be 1 value in the file as the contents are blanked out every time it runs. The File Content sensor seems like it would only ...
Tue, 10 Jun, 2025 at 4:08 PM
Currently we are using Cacti Weather maps just to give us a good network map of traffic speeds. Could you add a similar link speed display method to that of cacti weather maps? The built in ones in PRTG are much more clunky than that offere...
Tue, 10 Jun, 2025 at 4:07 PM
Hi,
I am new to PRTG and would like to monitor running processes on a Linux machine via SNMP.
When a Linux machine is restarted the index of the service changes, so ideally the check would be done by looking for the name in the SNMP tree ...
Tue, 10 Jun, 2025 at 4:07 PM
I had updated .NET 4.7.2 on the probe
Connection String: Provider=SQLOLEDB.1;Data Source=10.10.1.2;Port=5000;User ID=admin;Password=password;Initial Catalog=master
Message: Can not log in using the specified credentials!
Is the Connecti...
Tue, 10 Jun, 2025 at 4:07 PM
Hi There,
Can I Have Data From Read and Write Spead of VNX Storage in PRTG Monitoring?
Kind Regards
Article Comments
Hello there,
We have sensors in PRTG for EMC, but they're not compatible with the VNX line as it uses a d...
Tue, 10 Jun, 2025 at 4:07 PM
On March 20th 2013 I upgraded to PRTG Network Monitor 13.1.1.1182. Starting the next day I started getting the following error on a sensor that has existed for months without any problems. The error is "Could not log in using the speci...
Tue, 10 Jun, 2025 at 4:07 PM
I am not really sure where I should post this, as its not a question, its just sharing something that I have been working on:
I have put together a Powershell module so I can manage my PRTG setup.
It allows me to quickly do the followin...
Tue, 10 Jun, 2025 at 4:07 PM
I'm struggling with the MS SQL v2 Sensor. First what I would like to check. We've a database "Test" and would like to check when last time was something written into table "tabletest". For this we tried it with t...
Tue, 10 Jun, 2025 at 4:07 PM
Hi Guys,
currently we cahnge our Firewall from Fortigate to Sophos XG.
Does everyone has already done a good looking and Working Device Template for Sophos XG?
Regards,
Sebastian
Article Comments
Hi there,
Have you checke...
Tue, 10 Jun, 2025 at 4:07 PM
Hello all
I use PRTG v. 19.2.50.2842 in an offline environment (no internet) and every few minutes an annoying window pops up with a message: Socket Error #11002. When it pops up, PRTG freezes until I close it and it's very hard to wo...
Tue, 10 Jun, 2025 at 4:07 PM
Some channels generated by XML sensors return specific numerical value when the particular channel does not have valid data. It is not zero, it can be like 999999999999 or 999999999 depending on what particular channel theoretical maximum i...
Tue, 10 Jun, 2025 at 4:07 PM
Not sure if this has been asked, but is it possible to have the desktop app line stuff up so I can read it without getting a headache? The enterprise console lines everything up nice and neat. The desktop app devices list is "scatter...
Tue, 10 Jun, 2025 at 4:07 PM
Hello!
My Windows administrator oftenly plans and do servers maintanance. Lots of his servers is a part of several Business Process Sensors, this sensors showing an error when servers is going offline and it normal, this how business proc...
Tue, 10 Jun, 2025 at 4:07 PM
I surfed the internet for how to install PRTG server monitoring tool in VMware server for the different versions 5.5/6.0/6.5.
Please help me how to install. i can access servers through Putty only. Help me out to resolve ASAP.
Thanks,
Yog...
Tue, 10 Jun, 2025 at 4:07 PM
Dear,
In order to monitor the state of the Scheduled Tasks from different servers we need to implement a custom check based on a PowerShell script.
Reading the official documentation, the PS script need to be copied to the PROB server fir...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want in addition to the cluster option, a re...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, when I switch between devices in PRTG desktop,...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, when I make changes to settings for a device a...
Tue, 10 Jun, 2025 at 4:07 PM
Hi,
On my report with graph, i've missing title "Average & Traffic Total" and Channel column show as "None"
How can I fix it?
Here's my detail loop.htm :
<!-- Template Detail Loop.htm-->
<tr c...
Tue, 10 Jun, 2025 at 4:07 PM
To all,
Reference: Custom Sensor Table - Settings
Question 1: How do I configure a Channel's result value to trigger a "State" for each of the Values?
Examples:
Channel's Value is 0, then send an alarm . (Alarm...
Tue, 10 Jun, 2025 at 4:07 PM
Hi there
A customer of mine wants to have an "understandable" Report of how the Servers uptimes are.
The one implemented needs always explaining and every month the same explaining again.
Eg. Ping SENSOR report like:
month h...
Tue, 10 Jun, 2025 at 4:07 PM
I'm trying to monitor a cisco switch to notify if an interface in the switch gets assigned to a particular vlan.
Article Comments
Hi 1putt1der,
From what I can tell, this should be possible via the OID 1.3.6.1.4.1.9.9.68....
Tue, 10 Jun, 2025 at 4:07 PM
Hi, may I ask the prtg can monitor IBM AIX 7.x though SSH ? Thanks.
Article Comments
Hi there,
If you want dedicated sensors for IBM AIX, then I am afraid that there are none. However you can monitor some aspects under IBM AIX...
Tue, 10 Jun, 2025 at 4:07 PM
Please can we have the ability to add a single sensor to multiple devices, we have a few hundred devices, that i would like to add a single sensor to however, this doesnt seem to be possible without creating a template and re-scanning with ...
Tue, 10 Jun, 2025 at 4:07 PM
We would like to generate a report form all Messages of an Sensor. See in History Messages.
For example a report wenn was a Senor paused or Resumed and why (with the message text)
Article Comments
Hi ITO,
Thank you for the pos...
Tue, 10 Jun, 2025 at 4:07 PM
I have an Aruba switch that has both sensors configured for it. Are they redundant? It seems like a waste of sensor count if they are not both necessary.
I'm assuming that I should run RMON if the device is capable and Traffic if no...
Tue, 10 Jun, 2025 at 4:07 PM
Hello
I have recently made a sensor for Application Error Events.
I edited the threshold for "Upper Warning Limit" to be greater than .01 #/s
I set "When New Records channel is Above 0.01 /second for at least 1 seconds...
Tue, 10 Jun, 2025 at 4:07 PM
Hi All,
I am quite new to PRTG, so forgive me if I am using the wrong jargon or something...
When I look at a page of an ssh disk free sensor, I see the list of monitored disks, each as a separate channel. However, when I query the api ...
Tue, 10 Jun, 2025 at 4:07 PM
Hi,
I would like to rotate some icons on my PRTG-Map by 90 °. Does anyone like me realize this?
Article Comments
Hi there,
Unfortunately, this is a rare request and I can't remember a similar request in the past. Could y...
Tue, 10 Jun, 2025 at 4:07 PM
I'm busy with monitoring licenses from Office 365 which works pretty good but now I want to show this on a decent way on a map. This is something I have problems with.
I can hide some channels in the sensor so I only see the channels I ...
Tue, 10 Jun, 2025 at 4:07 PM
What is the syntax for multiplying/dividing on a Custom SNMP Sensor with Custom Unit?
Article Comments
Hi there,
When using sensor "SNMP Custom" (capable of querying one OID), you can set this directly on the sensor&...
Tue, 10 Jun, 2025 at 4:07 PM
Sehr geehrte Damen und Herren,
wir verwenden von LANCOM das Produkt R884VA.
Das Gerät soll im PRTG Paessler überwacht werden. Die benötigte MIB-Datei habe ich im Webportal des Routers runtergeladen.
Beim Versuch diese im MIB-Importer von Pa...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to see tooltips for device icons in the...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to have a better uptime/downtime/paused...
Tue, 10 Jun, 2025 at 4:07 PM
Our customer has an old PRTG HA cluster (2 nodes) which want to upgrade from 17.3.32.2309 to 19.2.5. It is currently running on Win 2008 R2. Would like to ask the following questions
a. Can in place upgrade be performed under current hard...
Tue, 10 Jun, 2025 at 4:07 PM
Because i found no needful Example of a PowerShell Example of a PRTG Advanced Custom Sensor and i dislike XML.
I worked out an PowerShell Example of a PRTG Advanced Custom Sensor with use of JSON
Hope this helps some one else to get a faste...
Tue, 10 Jun, 2025 at 4:07 PM
On a UK military system not connected to the Internet, so only offline activations are possible. Have had successful free installation/activation running since April (only 33 sensors in use), but Age of Code warning appeared recently. Ins...
Tue, 10 Jun, 2025 at 4:07 PM
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User Story
As a PRTG User, I want to configure the "SSL Certificate&...
Tue, 10 Jun, 2025 at 4:07 PM
I have seen that PRTG version 19.3.51.2725 was online for a short time. Now it is not available for download anymore, neither on the website, nor via auto-update. What happened to PRTG 19.3.51.2725?
Furthermore, the Core Health sensor on ...
Tue, 10 Jun, 2025 at 4:07 PM
Hello, I am looking to implement a port bounce (shutdown + no shutdown) if a particular IP is not reachable. So it's going to be Ping sensor and a script to bounce a port. How do I achieve that? Do you have such script examples?
...
Tue, 10 Jun, 2025 at 4:06 PM
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User Story
As a PRTG User, I want to be able to customize the data table ...
Tue, 10 Jun, 2025 at 4:06 PM
I trying to changing the tags properties of a device using de the prtg api but the response is always as follows:
<error>
A validação dos dados que você inseriu falhou.<br/><ul><li>The dependency target is not vali...
Tue, 10 Jun, 2025 at 4:06 PM
I would like to monitor a Microsoft Exchange Server 2010. Additionally, I am interested in sensors for Microsoft Exchange Server 2003 and 2007.
What possibilities are there to monitor Microsoft Exchange Server 2003 or later?
Artic...
Tue, 10 Jun, 2025 at 4:06 PM
Hello, has anyone here set up sensors for management and monitoring of family devices. I have been testing out other vendors and solutions. I would like to be able to create specific rules based on web browsing habits, specific IM protoco...
Tue, 10 Jun, 2025 at 4:06 PM
