kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Traffic sensor on map
Hello. when I viewing 2 days graph on sensor SNMP Traffic I can mark which data to display - Traffic total, traffic out, downtime etc. How can i chose only traffic total for this sensor on map? I need to display limit on graph for our netop...
Tue, 10 Jun, 2025 at 12:34 PM
Nodes in library empty all of a sudden
In PRTG, we have a lot of libraries with multiple nodes. This morning I noticed a lot of libraries / nodes to be empty. Further investigation showed it's due to the account in the Security Context (AD mapped account) is disabled. H...
Tue, 10 Jun, 2025 at 12:34 PM
EXE/Script Advanced Sensor with JSON as result
We are trying to get an EXE/Script Advanced Sensor to work without success. It is basically a powershell script which returns a JSON as result. The result of sensor in the log file looks like this: { "prtg": { "result&q...
Tue, 10 Jun, 2025 at 12:34 PM
On-promise PRTG notification
Hello, I have PRTG on -promise, installed on Win server, When the server is up and any sensor goes down I receive notification, The issue is when the win server goes down itself we dont get any notification, Its kinda make sense but is t...
Tue, 10 Jun, 2025 at 12:34 PM
Inconsistent report results
I have 6 HTTP sensors in one device group. I made a report to obtain an automated status update each morning. After noticing some inconsistency with the sensors (showing no data when the sensor has always been up & hadn’t gone down in o...
Tue, 10 Jun, 2025 at 12:34 PM
Help with SNMP Trap Reciever
I am currently evaluating PRTG and was trying to evaluate the SNMP Trap receiver. I have set it up correctly I believe and I am receiving SNMP Traps however the 'Bindings' column, which I believe is supposed to be the actual Trap me...
Tue, 10 Jun, 2025 at 12:34 PM
Port speed on Server
Hello I have some Esxi,windows and Linux Servers and the switch port speed is 1000.but for some reasons they could be available and up with 100Mbps speed.I want a sensor to add and alarm me which interface on my server is 100Mbps.How I ca...
Tue, 10 Jun, 2025 at 12:34 PM
How can I add multiple workstations in 1 time?
Hello, Lets say I have a company with around 20 people that all have their own workstation that I would want to monitor. For example, see when their RAM is getting too high, or when their C: is getting too full, will I have to add them al...
Tue, 10 Jun, 2025 at 12:34 PM
PRTG Large Installation advice
Hello, We are IT services provider, and we implemented PRTG to monitor all our customers, to replace our old monitoring tool. PRTG is very well working. I found on your web site system requirements and we are out of it. We deployed...
Tue, 10 Jun, 2025 at 12:34 PM
Report to show Paket loss of switch ports
Hello, We are monitoring hundreds of switches with snmp rmon. On every port there is an channel paketloss. How can I create a list or a report which shows me every port with paketloss in the last week? Article Comments Hell...
Tue, 10 Jun, 2025 at 12:34 PM
Lost Flow Packets
Hello, i have a question, my sensor "Lost Flow Packets" shows me an error, it shows me 70% while it should be 0%. Do you have an idea how to solve this problem ? Best regards. Article Comments Hello Chilly, Thank y...
Tue, 10 Jun, 2025 at 12:34 PM
RAG reporting in PRTG
Hi, We use daily R.A.G (Red, Amber, Green) reporting via an Excel spreadsheet and VBA (using PRTG 6 as the ssource) to report on errors and alerts on production servers and infrastructure etc. What I am trying to clarify is whether aut...
Tue, 10 Jun, 2025 at 12:34 PM
interval delay wmi/probe health
I often have a delay on my probe health for example right now it says, 592 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Delay WMI. WMI Sensors of this probe can not be scanned in their specified intervals...
Tue, 10 Jun, 2025 at 12:34 PM
Creating a sensor for a process
Hi How do you create a process sensor that looks at the commandline (startup parameters for the process) and not the exe file? have mutible processes that runs with the same .exe file, so the only way to select the ones i want to monito...
Tue, 10 Jun, 2025 at 12:34 PM
It is possible to prepare sensors before going Live?
It's been a few times already where I have configured around twenty or so Switches on a desk waiting for the right moment to be installed all at once in nearby locations. Usually, I have minor adjustments to make but they work as desire...
Tue, 10 Jun, 2025 at 12:34 PM
API, filter by tags
Is there a way using the API to set a number of sensors to resume using their tags? Article Comments Dear MEAB_niclas, yes, but the process is quite complex. Please understand that we have the API documentation with this and t...
Tue, 10 Jun, 2025 at 12:34 PM
Migrate Device and sensors not users
We are installing PRTG on a new server. We have not cleaned up the users and group for a long time. I would like to see if we are able to only migrate the devices and sensors only. Article Comments Hello Luis, It's only po...
Tue, 10 Jun, 2025 at 12:34 PM
Domain Admin bad password error 4771
Hello, I have my PRTG integrated with AD and i use a domain administrator account for authentication to run the scan on my windows servers. Now i have updated my administrator account password and updated the same in PRTG root windows c...
Tue, 10 Jun, 2025 at 12:34 PM
What Creates Channels?
Hello all, Got a newb question here, but I'm thoroughly confused over how channels get created when adding sensors. Specifically, I'm having a problem with Cloud HTTP sensors. When I go to add a new Cloud HTTP sensor, there is ...
Tue, 10 Jun, 2025 at 12:34 PM
API: Get system information for a router
Hi I have operations to do which require to get loopback addresses from Cisco routers At the moment the only mean I have is to go to System Information in the web interface but it is very slow (many devices involved) Is it possible to do th...
Tue, 10 Jun, 2025 at 12:34 PM
Can I please request a TLS 1.0 fix?
Hi there, We are working towards disabling TLS1.0/1.1 on our environment. We've disabled it on windows registry, but PRGT still communicates on older versions. I was advised that there's a registry fix for this. Could you please s...
Tue, 10 Jun, 2025 at 12:34 PM
New syslog look pretty useless
Recently I upgraded from 15.x to 18.1.36.3728 Looked fine....until I tried to view syslog messages as I was used to: devices->LocalProbe->ProbeDevice->Syslogreceiver , Messages tab Now half of my screen is white, and the message ...
Tue, 10 Jun, 2025 at 12:34 PM
auto starting Services
How would I be able to monitor services status whose startup Type is "Automatic" with one sensor which only indicates if the condition is OK or not. Ideally, if the sensor could write down the service name in the error. Ar...
Tue, 10 Jun, 2025 at 12:34 PM
wmi monitor not work completely in server
Dear all i config 1 server for wmi monitoring in prtg and my wmi tester is ok and i fully done bellow link complete https://helpdesk.paessler.com/en/support/solutions/articles/76000062954-my-wmi-sensors-don-t-work-what-can-i-do and i c...
Tue, 10 Jun, 2025 at 12:34 PM
Is there any way to monitor a Text String with an SNMP Custom sensor?
When I configure an OID specific to Firmware Version I am able to get the proper data returned using an SNMP Custom String sensor but this only allows me to display the Last Message and logs only the Response Time and Downtime of the sensor...
Tue, 10 Jun, 2025 at 12:34 PM
Sensor SQL V2 MSSQL no query selection
Hello, query-file selection in a SQL V2 MSSQL-Sensor is not possible. SQL Query is stored in directory \custom sensors\sql\mssql. Only the query "Demo Serveruptime.sql" is shown. No dropdown possible. Anly idea? Thanks for suppo...
Tue, 10 Jun, 2025 at 12:34 PM
Monitoring router dropouts
Hello there, I'm new to PRTG and had a question. I have been getting a lot of dropouts recently on my FTTN NBN connection, and having a look through my router logs, it dosnt seem to record disconnects for any decent length time period...
Tue, 10 Jun, 2025 at 12:34 PM
Customising column width in alarm list.
Very interested to find how to customise the column widths in article: https://www.paessler.com/knowledgebase/en/topic/24963-how-can-i-change-the-width-of-the-devices-and-group-boxes-shown-in-the-prtg-9-device-tree Is there a list of othe...
Tue, 10 Jun, 2025 at 12:34 PM
Default Map refresh rate
Hi We want to change the map refresh interval. With "&interval=300" at the end of the URL this works fine with Google Chrome. Sadly it doesn't work with our Samsung Info TV and the MagicINFO software that sends URL to the ...
Tue, 10 Jun, 2025 at 12:34 PM
Cisco Sensor System Health Temperatures doesn't show any Data
Hello I enabled SNMP on my Cisco switches but Sensor System Health Temperatures doesn't show any data and it is grey...unknown state.....Please let me know how I can fix it? Article Comments Hi Sara, Not every device sup...
Tue, 10 Jun, 2025 at 12:34 PM
Aruba IAP Virtual Controller
Is there a way to monitor all the APs that are linked to a Aruba Virtual Controller? I was able to do this when I had an HP MSM760 Controller but cannot seem to find a way to do so with the Virtual controllers now. Thanks in Advance! ...
Tue, 10 Jun, 2025 at 12:34 PM
Can't form SNMP session with previously deleted Device
Hello - Originally set up a new networking device and was getting good readings on its sensors. I ended up deleting the device to do some experimenting/change a few settings, but now it appears I'm not able to add it back. Auto-Disc...
Tue, 10 Jun, 2025 at 12:34 PM
Issues adding Physical disks on Dell Servers
Hi! I am having some issues getting all of the physical disks to appear in PRTG. This is happening to 2 of my servers, an R720xd, and an R620. I perform the discovery job, but not all of the drives are appearing. on The 720XD has 2 drives...
Tue, 10 Jun, 2025 at 12:34 PM
Cisco health Sensor
Hello for some of my cisco devices, When I add Cisco health sensor it shows: CPU Memory Fan Power Supply Temp Voltage Currents Other but for many of them only: CPU Memory Fan Power supply are available to choose. How I can have all...
Tue, 10 Jun, 2025 at 12:33 PM
Pagefile warnings on machines using small system managed pagefiles
I have Windows machines that are set to have system managed pagefiles. There is plenty of disk space available for the pagefiles to grow if needed. I'm getting pagefile utilization warnings on some machines because the system is using a...
Tue, 10 Jun, 2025 at 12:33 PM
Feature Request: Acknowledge warnings
Several operators - responsible for a computer centre - rely on PRTG. When a warning (yellow flag) appears it is not necessary that more than one operator deals with that incident; so he needs a possibility to show: 'I've seen it.&#...
Tue, 10 Jun, 2025 at 12:33 PM
webinterface - chinese signs instead of icons
Hi Paessler I have a testserver running on 18.1.37.13946 (fresh installation). My webinterface shows chinese signs instead of the icons for "Management", "Settings" and "Notifications". Is this a known issue ...
Tue, 10 Jun, 2025 at 12:33 PM
I get windows error 0x800704cf when trying to reach Wi-Fi printer within my network.
OS is Windows 8.1 I've tried few things to fix this problem but it constantly appear again in a day or two. Article Comments Hello Arthur, Thank you very much for your contact. What do you want to monitor in regards to...
Tue, 10 Jun, 2025 at 12:33 PM
Prepare Device and sensors, with status 'wait for first connect'
Hello this ist not a problem, more something like a feature request. I'm in the process to pre-configure some timeterminals. These terminals are not connected to a LAN now. But i configure them already in PRTG and pause them to be pre...
Tue, 10 Jun, 2025 at 12:33 PM
SNMP traffice sensor:Interface Number changed
Dear Sir, I have encountered the following condition. After a certain Linux machine reboot,the correspond sensor on PRTG trun into fail. I have checked the reason caused failure is that Network Interface Number changed while system reboo...
Tue, 10 Jun, 2025 at 12:33 PM
"Master Heartbeat" function inside a PRTG Cluster.
Hello! Don't understand main purpose of "Master Heartbeat" function inside a PRTG Cluster. Can you give an example? Article Comments Hello Vasiliy, Thank you very much for asking. The master heartbeat is trig...
Tue, 10 Jun, 2025 at 12:33 PM
Storage location for reports
Is it possible to change the location that reports are stored at? Also, is it possible to create the CSV for the reports without the accompanying PDF? Article Comments Hi there, Thank you for your contact. Unfortunately, bot...
Tue, 10 Jun, 2025 at 12:33 PM
SNMP TRAP RECEIVER MAX SOURCES
Grettings, Not much too explain, is a specific question: what is the maximun number of single IPs that can be added to "source" parameter in the SNMP Trap Receiver sensor configuration? We asume that this parameter is a tex...
Tue, 10 Jun, 2025 at 12:33 PM
Sensor HTTP XML/REST Value
I want ot use PRTG in my work area and to sensor many things with it. One of these is what I am using "Sensor HTTP XML/REST Value" to sensor Webservice. After my confuiger this sensor and run it I get message "The 'br'...
Tue, 10 Jun, 2025 at 12:33 PM
SIP Options Ping Sensor not working correctly
I configured the SIP Options Ping Sensor to monitor our vendor's SIP server, I have configured a specific extension in the system for monitoring the system, which I configured into the sensor. It showed in PRTG that the sensor was up, b...
Tue, 10 Jun, 2025 at 12:33 PM
sensor SMTP/pop3 round trip setup
We are trying to setup the SMTP/POP3 sensor. The issue we have is that the generic email address we are using is not part of the PRTG users. My question : Does the email that we use to send out the email need to be in PRTG and if they do, w...
Tue, 10 Jun, 2025 at 12:33 PM
Could not find any matching data on this device. (code: PE187)
Hello I Enabled SNMP on my Esxi 6.0 Servers and add some SNMP Sensors like CPU load,Uptime,Network Traffic &... But when I try to add SNMP Memory it returns the below Error: Good to mention I restart SNMP Service but it doesn't have...
Tue, 10 Jun, 2025 at 12:33 PM
Cluster configuration
Hello, I did the cluster configuration, however I have some doubts: 1 - After the conclusion of the cluster, we observed that the node (read-only) remained empty, without information of the devices / groups in the master. Question A: ...
Tue, 10 Jun, 2025 at 12:33 PM
How to increase the font size when using the "Name and status" map
As title,how to increase the font size when using the "Name and status(sizable,status,related background)" map? thanks for reading. Article Comments Dear Luke, I am sorry, but customization (which includes maps obj...
Tue, 10 Jun, 2025 at 12:33 PM
HTTPS Sensor with KeyWords
I use for a Webservice the HTTP SENSOR and we proof about a Keyword ALARM, because the Webservice has a Status Page. The Sensor run and fiend the Keyword and after this, we get a message and the sensor is in status criticial. Everything ...
Tue, 10 Jun, 2025 at 12:33 PM
PRTG notifications to Amazon Echo
Hi, is it possible to send PRTG notifications to Amazon Echo? regards Article Comments This in combination with this should be helpful, but will require some work on your end in order to actually send notifications to Alexa ...
Tue, 10 Jun, 2025 at 12:33 PM
sending data from prtg to scada system over modbus or opc
Hello, is there a way for sending data (e.g. the up/down of a ping sensor on a switch) from prtg to scada system over modbus or opc ? Is there a documentation about it? Thanks Article Comments Hello there, A notification can...
Tue, 10 Jun, 2025 at 12:33 PM
New Autodiscover Group, AD filter error
I'm trying to create an Auto-Discovery group and filter this by the option: Use computers from the active directory (maximum 1000 computers). When entering the following string into the Organizational Unit box: OU=Name of OrgUn...
Tue, 10 Jun, 2025 at 12:33 PM
Dell PowerVault MDi Logical Disk Sensor
This sensor has get my logical disk and all value is at 0 <a href="https://ibb.co/eJNan9"><img src="https://thumb.ibb.co/eJNan9/Bug_Dell_Logical_Drive.png" alt="Bug_Dell_Logical_Drive" border="...
Tue, 10 Jun, 2025 at 12:33 PM
PRTG live graph notification to Telegram bot???
Hi! How can i send live graph photo to Telegram bot in HTTP action? Thank you for supporting Article Comments Hello there, Unfortunately this is not possible at the moment. Kind regards, Birk Guttmann, Tech Suppor...
Tue, 10 Jun, 2025 at 12:33 PM
Netfow v9 - showing 75% other traffic
hi, I have issue with resolving an issue with data on netflow v9 sensors. I am not sure whether the issue is with PRTG configuration or something on my side. I tested the netflow with the tester v9 and getting all 256 templates and data...
Tue, 10 Jun, 2025 at 12:33 PM
Incompatible object type for Live Graph (tiny fonts) 2 hours
"Incompatible object type. This object only supports sensor." I am a new admin for this company. I have 15+ sensors for SNMP on routers to measure bandwidth that use the Live graph 2 hours in tiny fonts. I added a new sensor but i...
Tue, 10 Jun, 2025 at 12:33 PM
Customize Report header colour
Hi, Id like to change the header colour in the report from the standard grey to my company colour to match my company logo i have inserted. I have found the header export-header class in report.css and can easily change it here but it w...
Tue, 10 Jun, 2025 at 12:33 PM
Dell PowerVault MDi Sensor errors
I am trying to use the MDi sensor but I am finding that the physical disk are going up and down all the time. I have the latest Dell Disk Manager software installed on the remote probe machine and the latest PRTG. I find that the report...
Tue, 10 Jun, 2025 at 12:33 PM
Is there a way to Monitor the following in Oracle databses using PRTG
How to monitor the following parameters with refernce to Oracle databases? 1) Data files 2)active session monitoring 3)service monitoring(listeners service) Article Comments Hello, The Oracle Tablespace Sensor might already...
Tue, 10 Jun, 2025 at 12:33 PM
Custom Group Notification from AD Users Group
Is there a way to pull an AD user's email when creating a new Notification? We have MANY users in our AD Group and there is no way we would ever want to send notifications to ALL. When creating a new Notification, I want to 'link&#...
Tue, 10 Jun, 2025 at 12:33 PM
VMware Host Performance Sensor Errors since 15.2.16.2229
Hello, I am running three PRTG instances -- two 15.1.15.2021 on HP DL380 G6s running HP images of VMware 5.5 one 15.2.16.2229 on a HP N54L (microserver) also running an HP image of VMware 5.5. Everything was working great on the N54L un...
Tue, 10 Jun, 2025 at 12:33 PM
Create Device from Template
Hi all, at first i feel like i have to excuse for the question but to be honest i'm stuck at this Point: I created a device template from a device and i'm able to see the template when i try to create a new device. Now to the pr...
Tue, 10 Jun, 2025 at 12:33 PM
Can you add Maintenance Times to Report
Hi, Currently i run an SLA report. The report is run for the time range on Monday 00:00:00 - Sunday 25:59:59 I had a host in scheduled maintenance this week and this reflects the Uptime as it shows the uptime as 6d23h8m12s, which is a l...
Tue, 10 Jun, 2025 at 12:33 PM
Secondary incorrect settings
Hi, It looks that our master is not pushing the correct settings to his slave. I see that when I look at the slave-node and users that should be in a specific group are not their. I already cleared some cache. Please help us Dave ...
Tue, 10 Jun, 2025 at 12:33 PM
How to monitor SuperMicro switches with PRTG?
Sensor does not get response from device. SNMP credentials are wrong or device does not support the required uptime OID (1.3.6.1.2.1.1.3.0) for traffic sensors. This OID is mandatory by the SNMP RFC. Check SNMP access rights or contact devi...
Tue, 10 Jun, 2025 at 12:33 PM
Read-only groups
When setting up a new users groups I see the read-only button but I also see that there is an option in allow sensors : to create sensors or to create a select set of sensors. I do not want the users group to create anything. Is there a way...
Tue, 10 Jun, 2025 at 12:33 PM
Zeige Sensoren mit kurzem Abtastintervall
Hi, wir haben eine Installation mit ca 7000 Sensoren und ich möchte etwas aufräumen. Gibt es eine Ansicht in der ich alle Sensoren sortiert nach Abtastintervall sehen kann? Hin und wieder setzen wir Sensoren auf sehr kurze Abtastinterv...
Tue, 10 Jun, 2025 at 12:33 PM
Create custom configuration template file for Rest Custom sensor
Good day. I receive response from API server like this: { "output": null, "errorList": [ { "text": "There is no person with provided PIN", "type": 7 }], ...
Tue, 10 Jun, 2025 at 12:33 PM
PRTG read rights
Hello, We granted access to our Service Desk team to PRTG, but, for maintenance purpose, they need to pause some sensors or devices. I read on an old KB that the only way was to add read/write rights. I've done it but there is a big...
Tue, 10 Jun, 2025 at 12:33 PM
How to setup a User/UserGroup for modifiing a kind/tags of sensors only
Can PRTG setup a User/UserGroup to modify a kind/tags of sensors only? Thanks. I found: System Administration => User Groups => "Testing Group" (group I have created) There is "Users May Create These S...
Tue, 10 Jun, 2025 at 12:33 PM
Netflow objects on maps.
Hello! Can i somehow add custom NetFlow Toplist from "NetFlow V9" Sensor to maps? Thank you! Article Comments Privet Vasiliy, Check out Adding Any Toplist Graph or Table to a Map :) PRTG Scheduler | PRTGapi | ...
Tue, 10 Jun, 2025 at 12:33 PM
Public map fails with 401 Unauthorized
We use a public PRTG map for a large monitoring status screen, normally it updates itself, but occassionally it stop, showing a "Loading..." message at the top, and not update. Looking at the developer console in Chrome, it'...
Tue, 10 Jun, 2025 at 12:33 PM
Set up sensors to scan every 7 days?
Hello, I would like to know how can I make this possible, setting up sensors to scan every 7 days? I did create a group using a exe.script type of sensor, but due to the nature of the scan and to prevent other pages (such as who.is) fr...
Tue, 10 Jun, 2025 at 12:32 PM
Report template creation on downtime
Hi I've copied and modified a template to report the downtime of sensors, which displays how long it's been down for. Is it possible to add a timestamp in the template when the sensor was down (time / date)? This would be help...
Tue, 10 Jun, 2025 at 12:32 PM
SNMP Printer sensor
Hello, I have several printers using the sensor Snmp Printer. How to make the errors of some sensors like drum catridge have lower error limits? Best regards, Chilly Article Comments Hi Chilly, Sure, this is possible. Ple...
Tue, 10 Jun, 2025 at 12:32 PM
Can I change the calendars start day?
I'm in the US and our weeks start on sunday. The calendars for selecting maintenance, report windows, logs and so forth are starting with Monday. Can you please tell me how to change this? There doesn't seem to be a setting for that...
Tue, 10 Jun, 2025 at 12:32 PM
PRTG server internet access - Client certs?
I'd like to have our PRTG server facing the internet so that the on call engineer(s) can have a quick look at alerts that may pop up. Is there a way that we can use client certs in order to lock down access to the server(just as you wou...
Tue, 10 Jun, 2025 at 12:32 PM
What standard Value Lookups are available?
I am using an HTTP Data Advanced sensor to display either 1 or 0 for a set of sensors. I would like to use a value lookup to show a Boolean gauge, but as I don't have access to the probe that will be receiving the sensor data, I'm u...
Tue, 10 Jun, 2025 at 12:32 PM
It's safe to move Monitoring database files?
Hello, I would like to move Monitoring database files (PRTG_DataFiles_Path\Monitoring Database) to another location as backup. Is it safe to do it? And can I later move it back when I would need to look into history? Article Commen...
Tue, 10 Jun, 2025 at 12:32 PM
Monitoring changes to PRTG by users
In order to properly track changes to PRTG is there a way to get notified when a device or sensor is added or deleted? I know these things show up in the log.htm page but those logs are filled with other items. I need to specifically see wh...
Tue, 10 Jun, 2025 at 12:32 PM
POST request Postdata
Guys, I'm getting strange error with POST request: Postdata: Character sequences ('<...>') which can potentially form a tag are not allowed here AFAIK, it’s perfectly normal to have </> characters is POST DATA. What ...
Tue, 10 Jun, 2025 at 12:32 PM
The PRTGCoreService could not be installed. Please re-run the installation program.
Attempting a new installation of PRTG (Using 10.1.38.11958 installer) there are no PRTG related services added to Windows (Windows 10 in this case.) When I go to the PRTG Administration Tool, the Service Start/Stop tab shows that the ser...
Tue, 10 Jun, 2025 at 12:32 PM
Monitor SMB/CIFS transfer speed
Hello. I'm following https://helpdesk.paessler.com/en/support/solutions/articles/7600006366853-is-it-possible-to-monitor-the-copy-of-a-file-from-one-server-to-another-and-get-the-speed-of-the-t but can't get it to work. Error messag...
Tue, 10 Jun, 2025 at 12:32 PM
Powershell Sensor
I have written a PowerShell sensor to get some information from some servers. It worked fine for one day and now I get: "No response (code: PE002)" every now and then I get the values back. It looks like a timing problem. When I...
Tue, 10 Jun, 2025 at 12:32 PM
SNMP Trap Receiver Syntax
This is the SNMP Trap message received via PRTG within the messages tab of the SNMP Trap Receiver Sensor from a Cisco IOS Device. SNMPv2-MIB::snmpTrapOID.0 = SNMPv2-MIB::authenticationFailure CISCO-SMI::local.1.5.0 = x.x.x.x CISCO-SMI::c...
Tue, 10 Jun, 2025 at 12:32 PM
Add IP addressing to a network map's connectors
I'm trying to build a network map and would like to list the IP addressing attached to each device's interface (connector). I could add addresses to the device using the 'html after' field, but this wouldn't indicate whi...
Tue, 10 Jun, 2025 at 12:32 PM
Scanned pages (total)
Hello, Is there a sensor that displays the Scanned pages (total) from a Printer (Lexmark) ? Article Comments Hi there, Thank you very much for your contact. There is no particular sensor that shows the total scanned pages ...
Tue, 10 Jun, 2025 at 12:32 PM
How can I monitor my print environment when using PaperCut?
PaperCut (www.papercut.com) is an easy to install, simple to use print management solution used by over 50,000 organisations globally. With PaperCut and PRTG Network Monitor, you can easily monitor the health of your entire print environmen...
Tue, 10 Jun, 2025 at 12:32 PM
Looking for option upgrade PRTG system
Hi Team, I am planning to upgrade PRTG Network Monitor in our organization and would like to have some information on step by step instructions for upgrading to new version. Current Version: 16.3.24 New Version: 18.3.43 https://www.paes...
Tue, 10 Jun, 2025 at 12:32 PM
Monitor Rx and Tx
Good Morning. I would like to know if you can monitor the Tx and Rx levels of the trunk of a Datacom using the PRTG sensors. If so, what would be the correct sensor to use in this case? Thank you. Article Comments Hello Jo...
Tue, 10 Jun, 2025 at 12:32 PM
MANY PROBES FEW SENSORS
A client with a central office would like to monitor 125 stores. Those stores are network isolates from central office (a simple ADSL) and barely have 3-4 simple devices each. Our idea is use a probe by store with less than 10 sensors by ...
Tue, 10 Jun, 2025 at 12:32 PM
Can't get Netflow to work
I have a Windows server running Solarwinds Netflow Traffic Analyzer (NTA) and I'm attempting to switch to PRTG for netflow and other function.s Solarwinds NTA successfully receives the netflow from my Cisco switch on port 2055 and it...
Tue, 10 Jun, 2025 at 12:32 PM
REST (custom sensor): invalid character '$'
Hello, We are using PRTG Version 17.4.33.3283+ and we have a lot of different websites we like to monitor with the REST Custom Sensor... our websites response the health status in JSON like this but all with different services we like t...
Tue, 10 Jun, 2025 at 12:32 PM
Permissions for WMI user and permissions for users that can login with AD?
Hello, I have two questions with giving users permissions. First of all, what kind of permissions does a WMI user need, and how can I grant them the permissions? Secondly, I have tried linking my AD with PRTG and some users can't se...
Tue, 10 Jun, 2025 at 12:32 PM
Unusual sensor explain
Hi, I would like to understand the logic of the Unusual Sensor, but currently the information in the help is not enough. What does the options exacltly mean? Can you write in noob style? And: 24h average is <80% or >120% of week...
Tue, 10 Jun, 2025 at 12:32 PM
Monitoring Xerox Copiers
Currently we have Ping and SNMP sensors on all of our Xerox Copier devices but the SNMP sensors essentially just give us total page count. The other channels don't work. Is there a better way to monitor Xerox devices? Thanks Art...
Tue, 10 Jun, 2025 at 12:32 PM
Prtg map
Hi I have two question abut Prtg map: 1-I there any way to make a map in prtg base on object dependency....for example consider my twenty branches is connected to my office.I want to have a map which shows Office as central point with all...
Tue, 10 Jun, 2025 at 12:32 PM
Help adding Custom Table
Hello! I am having a heck of a time trying to add a custom table sensor to monitor the temperature of my Dell R720xd. I've added the custom table sensor, and fed it the OID table for the temperatures (1.3.6.1.4.1.674.10892.5.4.700.20...
Tue, 10 Jun, 2025 at 12:32 PM
Can the number sensor up and number sensor down to perform calculations or not.
I have question about PRTG. I can bring number sensor up and number sensor down to perform calculations or not. and show graph % Ex. Link Sensor Number up : 5000 Link Sensor Number down : 100 Calculate % = (100/5000)x100 = 2% PRTG can...
Tue, 10 Jun, 2025 at 12:32 PM