kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Mini probe on Centos?
Wanted to ask if the mini probes can be used on RHEL based distributions? I know the requirements say that it requires Debian base distributions , I'm just wondering if it can be configured in such a way to work on Centos for example...
Tue, 10 Jun, 2025 at 9:52 PM
How can I modify the font size of devimenu on map
Hi I'm trying to customize the layout of my map so it will fit a large monitor in our room. I have a device listed with four group that each has five devices. In customerstyle.ccs i can easily modify the Group object .map_object .grou...
Tue, 10 Jun, 2025 at 9:52 PM
Acknowledged Button in Data Table
Hello, I was wondering if there was a way or plans to include an acknowledge button on Data Tables on maps. When connected to the map via HTML URL, it would be extremely convenient to be able to acknowledge the alarm right there on the ma...
Tue, 10 Jun, 2025 at 9:52 PM
Create snmp sensor
I try to monitor the state of a Fortinet firewall link The OID seems to be iso.3.6.1.2.1.2.2.1.2.3 = STRING: "wan1" but I don't know how to configure it. Any help will be appreciated. Rgds David Article Comments...
Tue, 10 Jun, 2025 at 9:52 PM
Dashboard Map - Timed Refresh won't occur
I have a Dashboard Map I am working on, I am creating a custom object to display the time in Hours : Minutes and have the dashboard set to refresh every 60 seconds so to keep the time up to date. The issue I am having is the Dashboard wil...
Tue, 10 Jun, 2025 at 9:52 PM
Remote SSL certificate expiry check
We manage a lot if different servers, websites and install many ssl certificates. We used to check with the HTTP SSL Certificate Expiry sensor but this is no longer possible. Is there a way / (custom) sensor with which we can check remote c...
Tue, 10 Jun, 2025 at 9:52 PM
Structural error in xml file, 8 open items.
Hello. I am currently testing trial version 15.3.19.4027 and encountering this problem, if i do _any_ change on system setup. I.e. I can't test email or change notification options or change view or anything else. The error from core se...
Tue, 10 Jun, 2025 at 9:52 PM
Custom script: Return value from Linux server using SSH
Hi there I have a script on my Varnish server that outputs the number of connections to my Varnish instance. This is done using the following command: varnishstat -1 -f client_req | awk '{ print $2 }' PRTG finds my script, whi...
Tue, 10 Jun, 2025 at 9:52 PM
Problems with WMI Sensors after upgrading to Version 16.4.27.6985 on server2012 R2
Has any one experienced any Problems with WMI Sensors after upgrading to Version 16.4.27.6985. Several of our WMI sensors stopped functioning after the upgrade on one of our server2012 R2 machines. Article Comments Dear randys ...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG Enterprise console keeps disconnecting
Hi guys, For some random reason, my console keeps disconnecting from the probe machine. Every time it refreshes, console disconnect. However, if I refresh again it seems to reconnect with same credentials. Also, I see (XML parser mismatc...
Tue, 10 Jun, 2025 at 9:52 PM
Prtg service not retsarting after a weekly reboot on a DELL workstation with Windows 7 SP1
We have a stand-alone workstation/server that our main probe runs on, a DELL workstation running Windows 7 Pro sp1. We have for sometime setup a task for a weekly reboot. Recently the service although set to automatic failed to start and we...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG Sensor Comments batch edit
My script that updates the sensor's comments under a group is no longer working. This worked before. Could this be due to PRTG upgrades lately? This is the script: #!/bin/bash groupID=116442 uname=****.***** hash=********** runboo...
Tue, 10 Jun, 2025 at 9:52 PM
Monitoring multiple services using one powershell script
Hi, I'm a newbie on PRTG and I'm trying to create a custom sensor that will monitor multiple Windows services on a remote server using one powershell script. The "test_service" is dynamically created by web-service which...
Tue, 10 Jun, 2025 at 9:52 PM
Netflow configuration issues
I recently installed a netflow sensor for my Cisco ASA 5510. I have used the netflow tester utility to confirm that the PC with the probe is able to see packets coming from the device. However, no data is displaying on the sensor. A...
Tue, 10 Jun, 2025 at 9:52 PM
How do I set Limits for available disk space.
I am new with an employer and they are using PRTG and I am equally new to PRTG, I have been given some sites to configure, I have added the Virtual and phisical Servers but My concern is on the setting of Limits, the Lower warning limit, th...
Tue, 10 Jun, 2025 at 9:52 PM
Dell PowerVault MDi Phy. Disk 0 sensor not reading properly
Hi! We have update a DELL MD3220 and the PRTG Sensor stopped working. I read this article and executed the SMCLI tool to see if any Data was generated. https://helpdesk.paessler.com/en/support/solutions/articles/66143-dell-powervault-md...
Tue, 10 Jun, 2025 at 9:52 PM
E-Mail notifications and TLS 1.1 or 1.2
Hello! In Notification delivery settings for SMTP protocol i see this options: - Use Encrypted Connection - If supported by server - SSL Method - SSL V2, SSL V3, SSL V2 and V3 and TLS V1 But on my e-mail server exists more options - ...
Tue, 10 Jun, 2025 at 9:52 PM
PRTG monitors ESXi hosts direct with SOAP and monitors ESXi hosts through Vcenter Server by using WM
On which of these vSphere Environments can PRTG gives us the best scenario 1....Monitoring the ESXi Hosts with SOAP and other vMware Protocols sensors as listed on the select sensor page of PRTG. Scenario 2....Monitoring the ESXi Hosts b...
Tue, 10 Jun, 2025 at 9:52 PM
Last week and month uptime % in dashboard
Can anyone help me out please ?! I need the uptime from sensors (as a percentage) overlooking 7 days and 30 days back (week & month). This function is already available in reports and partially in the graph items in the dasboards (ma...
Tue, 10 Jun, 2025 at 9:52 PM
pull with API a sensor of SNMP Custom Advanced
Hi i want to pull data via API jason format but once im pulling the sensor id it only gives me the primary channle and not all the channles thats what im getting via the jason: https://fileportal.totalegame.net/Handlers/AnonymousDownload.a...
Tue, 10 Jun, 2025 at 9:52 PM
How can I monitor or create custom sensors to monitor the inter working of the Tape library and SAN?
I have been looking for a way to Monitor our Backup system (VEEAM & Infortrend) and (Backup Exec & Tape Library), the only means I came across is creating an IMAP Sensor to monitor the contents or email subject of the Backup Adminin...
Tue, 10 Jun, 2025 at 9:52 PM
CAn I achieve this?
Greetings all, despite being new to PRTG but I came across custom sensors by using MIBs and MIB converter, i made it known to my Boss, he said he tried the MIB stuff on a storage system and it disconnected the Storage sytems from the Netw...
Tue, 10 Jun, 2025 at 9:52 PM
Push notifications cannot be sent
I have set up push notifications on my PRTG account and I see the entry in contacts for notifications. Unfortunately the notification is never received by my phone. In logfile I see this entry: Fehler beim Versenden von "Push-Benachri...
Tue, 10 Jun, 2025 at 9:52 PM
Filter through the Acknowledge Alarms?
So our system currently sees 200 alarms and these alarms will not be fixed until business hours. The way that I monitor the alarms is by Highlighting over Alarms>Errors, and unfortunately I am not able to pause and/or anything else with ...
Tue, 10 Jun, 2025 at 9:52 PM
Automatische Netzwerk-Erkennung - Where is the Config?
hi, i like to make this config, but i cant find it anywhere, can you help, please. Thanks alot, https://www.paessler.com/manuals/ipcheck_server_monitor_de/automatischenetzwerkerkennung Article Comments Hi there, You ca...
Tue, 10 Jun, 2025 at 9:52 PM
sflow monitor multiple interface on same procurve switch
Hi, I On our Procurve switch we have sflow been enabled for mutiple ports, lets say port/interface 1 & 2. How can I monitor the multiple interface in PRTG ? When I add a sensor and select sFlow/sFlow (Custom), I dont see an option to ch...
Tue, 10 Jun, 2025 at 9:51 PM
SNMP Trap Not Collecting
I am trying to set up a Trap for a UPS on PRTG Network Monitor 12.2.1.1881. The device has SNMP v1 but works mostly on traps to send power off and power restore events. I have created the trap on the main probe of PRTG itself. Please...
Tue, 10 Jun, 2025 at 9:51 PM
Cannot connect Android
Cannot not connect to server from Samsung Galaxy S5 running Android 4. Return message "I could not retrieve the passhash..." Forwarded ports are 443, 8443, 23560 User & password are correct. I used PRTG a while ago and it ...
Tue, 10 Jun, 2025 at 9:51 PM
Cisco 3650 Flexible Netflow - Sensor has not recieved data
I have the following configuration on a Cisco WS-C3650-48PD switch which appears to support flexible netflow v9 - configuration listed below. The statistics below shows packets successfully being sent to PRTG server but "Records added&...
Tue, 10 Jun, 2025 at 9:51 PM
Reports - Maximum and Minimum values
Hi, Is it possible to generate report with incoming/outgoing maximum and minimum values. Current report group it as average and without indicating incoming or outgoing traffic. Thank you. Article Comments Dear Chee MEng You ...
Tue, 10 Jun, 2025 at 9:51 PM
Deactivation and Re-Activation License.
Hello, i have a problem after upgrade PRTG to version 16.4.28.7260. My Enterprise console manager allarm me every minute that the license of PRTG is not activated, but if i go on the PRTG Monitor under Setup-Licensing Status and Settings...
Tue, 10 Jun, 2025 at 9:51 PM
Adding Users to User Groups
So we create a group thru the web console and it has rights to an AD user group. How can I get members to populate into the user group on PRTG? Article Comments Once you have created a group in PRTG that resembles the correspon...
Tue, 10 Jun, 2025 at 9:51 PM
Why the status of "Activation grace period expired" is showing?
We have an existing PRTG 500 License with expired Maintenance. But about 2days ago, our PRTG server sent us a "Activation grace period expired" status. We are under knowledge that this PRTG server of ours will be working forever...
Tue, 10 Jun, 2025 at 9:51 PM
Monitoring Internet Connectivty
While I'm not running my own server, will this program allow me to monitor internet connectivity between my router and ISP? I get a slew of dropped connections every hour that range from 20 seconds to several minutes long, but whenever...
Tue, 10 Jun, 2025 at 9:51 PM
Dashboard Live Camera Feed prevents Refresh
Hi Experts, I have gone forth and created a Custom HTML Object that is using iFrame to display a Live Feed of a IP Camera, but when I open the dashboard the only thing that seems to be refreshing (staying up to date) is the Camera. The ...
Tue, 10 Jun, 2025 at 9:51 PM
HTTP XML/REST - Multiple Errors on different Tools
Hi Everyone, I am working with the HTTP XML/REST sensor to get the number of tickets from our ticketing system. I have tested it with two different tools and attempted to get the sensor working in PRTG On one tool (SOAPui) it works fi...
Tue, 10 Jun, 2025 at 9:51 PM
Speed
I monitor or Ping my ubiquiti access point through PRTG. It was very help ful, because i`m able to ping my all AP through single interface. But is there any sensor for measuring the speed, like how much bandwidth this IP or Ap consumption...
Tue, 10 Jun, 2025 at 9:51 PM
Exchange Whitespace
Please add "Whitespace" channel to "Exchange Database sensor"! Article Comments we decided not to add that channel to our existing exchange sensors, because even Microsoft says to get reliable data on the whi...
Tue, 10 Jun, 2025 at 9:51 PM
Does the PRTG can monitoring differnet active directory forest?
I have multiple Active Directory Forest, PRTG server join one of active directory and PRTG working well. But I have request to using PRTG to monitoring different Active Directory Forest. How can I deal with this request? What is the permi...
Tue, 10 Jun, 2025 at 9:51 PM
Sensors for HP Storageworks EVA
Greetings All, Why is it Posssible for PRTG sensors to gather these parameters from the HP Storage Works Enterprise Virtual Array but can not gather them from other Storage Systems..... The Enterprise Virtual Array sensor monitors an HP...
Tue, 10 Jun, 2025 at 9:51 PM
PowerEdge 2950 - Can't install Dell PowerEdge System Health Sensor
I know that my title sounds like a repeat, but I have scoured the Knowledge base and I cannot seem to find a solution or pinpoint my problem. I've added a Dell PowerEdge 2950 (Windows 2008 r2) as a device and I have added 7 sensors ...
Tue, 10 Jun, 2025 at 9:51 PM
Testing for failures
I want to setup some tests to make sure a firewall isn't leaking. For this, I need to count a failure to connect as a success and a connection as a failure. Is there a way to do this with standard sensors? Article Comments ...
Tue, 10 Jun, 2025 at 9:51 PM
SNMPv3
Does the current version of PRTG support SNMPv3 Traps please ? If not is it a feature that will be included in a later version ? thanks for your help.. Article Comments Dear Nik I am sorry, the PRTG Trap Receiver is still li...
Tue, 10 Jun, 2025 at 9:51 PM
DHCP-Sensor also returns reservations; that defeats the object
Hello team, I configured a DHCP-sensor on the probe device (= my workstation, with fixed IP 192.168.1.52) to be able to detect when we run out of IP-Address Leases; which happens regularly. This sensor checks with a regular expression i...
Tue, 10 Jun, 2025 at 9:51 PM
Sniffer sensor on remote prob
Hello, I just installed a remote probe. I did successfully connected the remote probe to the core probe. Now when I'm trying to add a sniffer sensor on the remote probe it seems that PRTG cannot see available network card to monitor f...
Tue, 10 Jun, 2025 at 9:51 PM
Determine OID for existing SNMP sensor
How do I determine the OID corresponding to an existing SNMP sensor? Article Comments Hello there, we appreciate your contact. What sensor are you referring to? If you've deployed an "SNMP Custom" sensor, you&#...
Tue, 10 Jun, 2025 at 9:51 PM
CPU load - average
Hi all I am currently trialing PRTG and this question could relate to majority of sensors not just CPU. Is there a way to have an "average" column to show the average CPU load, rather than minimum and maximum? I use the exam...
Tue, 10 Jun, 2025 at 9:51 PM
WMI Logical Disk I/O Sensor - setting free space limit
I'm trying to set limits for free space on the new (beta) WMI Logical Disk I/O sensor. But it seems that the limit logic is upside-down. What am I missing? Details: My disk currently has 87% free space. I set the lower warning limi...
Tue, 10 Jun, 2025 at 9:51 PM
HTTP-API: Bandwith of HTTP-API
Hello guys, can I update channels of SNMP-Traffic-Sensors over the HTTP-API? I wan't update the bandwith for my snmp traffic sensors. Thanks, Marco Article Comments Hi there, Please elaborate more detailed what infor...
Tue, 10 Jun, 2025 at 9:51 PM
Setting a State to Down when States are not acending
I have a Peplink Balance router that has the following states: disabled(1) disconnected(2) connected(3) connecting(4) activating(5) health-check-failed(6) disconnected-manually(7) A down state is either 2 or 6 and a warni...
Tue, 10 Jun, 2025 at 9:51 PM
Passive network sniffing with HP Procurve
I have a HP Procurve switch configured with port mirroring so that if I plug a PC with wireshark into the monitor port, I can see all the traffic. My issue is that it is on a seperate network to the main company network, and I would like to...
Tue, 10 Jun, 2025 at 9:51 PM
IIS Count Page Requests
I am wondering if there is a sensor that could monitor IIS8 and report back on how many times a specific ASP page on our website (which I specify) has been requested? Article Comments If you have access to the page code, the eas...
Tue, 10 Jun, 2025 at 9:51 PM
Displaying graphs for sensors
Is there a way to manually show graphs for sensors? For example, by default when I click the "local probe device", the page shows individual graphs for each of the basic sensors (ping, free disk space, etc). I recently added a ...
Tue, 10 Jun, 2025 at 9:50 PM
Providing username and password in the URL
Hello, I tried your solution from this topic https://helpdesk.paessler.com/en/support/solutions/articles/6793-how-to-make-prtg-accessible-by-providing-username-and-password-in-the-url But it didn't work. When I use for example: ...
Tue, 10 Jun, 2025 at 9:50 PM
reading in specific "snmp library" sensor does not match with actual value ??
I have added new snmp library to PRTG provided by the device vendor. but there is a problem in readings for a specific sensor which contains some kind of lookup table, for example if the returned sample is 24 then PRTG must display '32A...
Tue, 10 Jun, 2025 at 9:50 PM
Can PRTG Monitor vSphere Site Recovery Manager and vSphere Replication?
Greetings Support Team, Please I would like to know if PRTG can have Sensors that can monitor vSphere Site Recovery Manager and vSphere Replication, and or any other Disaster Recovery solution or Business Continiuty Applications like Zerto ...
Tue, 10 Jun, 2025 at 9:50 PM
VLANs for sflow sensor
I just installed version 16.4.27.7140 x64, and looking at the Sflow screens, which I really like (nice work) Is it possible to get VLAN info from the Sflow sensor. It appears from reading the forums that VLAN might only be available wit...
Tue, 10 Jun, 2025 at 9:50 PM
I cannot activate my commercial licensed version
I cannot activate my commercial licensed version on my server. The messages are: Activation failed. Activation: Check via activation1.paessler.com, result is \"License too old\. I install on new server and i didn't install on any s...
Tue, 10 Jun, 2025 at 9:50 PM
Watchguard system statistics MIB/sensor not giving correct values
Hello, I am trying to get the System Statistics MIB working for Watchguard firewalls. Specifically the OID: 1.3.6.1.4.1.3097.6.3.80.0 which is the OID for current connections within the watchguard firewall. The sensor is not providing ...
Tue, 10 Jun, 2025 at 9:50 PM
Sensor mit mehreren Kanälen, Wert anpassen multiplizieren / dividieren
Hallo PRTG Team, wir wollen unsere SAN / NAS Systeme per SNMP mit PRTG überwachen. Dazu möchten wir einen Sensor "SNMP Infortrend System Health" erstellen. Der Sensor hat mehrere Kanäle für Spannung, Temperatur, Lüfterzustand etc....
Tue, 10 Jun, 2025 at 9:50 PM
IP SLA sensor: what means error status ?
I have IP SLA probe on Cisco router that pings another router with interval of 11 seconds. So, during 1 minute I have 5-6 test pings. PRTG read status of this sensor every 1 minute. And my question is: what means error status of this sens...
Tue, 10 Jun, 2025 at 9:50 PM
Change PRTG Core Server IP Address
Hi All, We have a environment where our core server sits in a DMZ with many remote probe on different networks. We have been informed that we need to change the IP address of the core server so that it will sit in a different network. I...
Tue, 10 Jun, 2025 at 9:50 PM
Sflow records marked "other"
In my setup I'm seeing a lot of sflow data marked other (90% of records). Is there anyway to see why its not including these records. As far as I know all the packets are TCP and should be included, but it maybe one of the other crieria...
Tue, 10 Jun, 2025 at 9:50 PM
Average Sensor Uptime
Hi All, Is there a way to generate the average uptime of all sensors in PRTG, whether via a Report or a Sensor or Custom Sensor? I have so far attempted using the Factory Sensor to pull the downtime from sensor channels of a couple te...
Tue, 10 Jun, 2025 at 9:50 PM
Is there any way to modify the monitoring tab to show the alarms occrence and ceased time?
More description for the alarms Article Comments What monitoring tab are we talking about? Could you provide me with a screenshot that highlights the tab? Dec, 2016 - Permalink Unfortunately I can't send a capture h...
Tue, 10 Jun, 2025 at 9:50 PM
Android PRTG App does not register push notification properly
PRTG Network Monitor 15.1.13.1382 Latest Android PRTG App, running on Kitkat 4.4.4 PRTG App logs into my PRTG account just fine. Shows me updated data and even alerts me when warnings are set. However, it does not register for push noti...
Tue, 10 Jun, 2025 at 9:50 PM
PRTG Network Monitor could not be started,and could not start webserver for http://127.0.0.1:Socket
PRTG Network Monitor could not be started,and could not start webserver for http://127.0.0.1:Socket Error #10061, connection refused Article Comments Hello Viviana, This can have many reasons, could be a local virus scanner or...
Tue, 10 Jun, 2025 at 9:50 PM
Hosting a Website on PRTG Server
With PRTG Maps, we'd like to host a webpage that has an iframe of a PRTG Map. The site would be something like "networkstatus.companyname.edu" This page would show the map. As we make changes and test them out, we'd r...
Tue, 10 Jun, 2025 at 9:50 PM
SNMP Monitor for cron job
I have a cron job on a Linux box that I would like to monitor to confirm that it is running. I have SNMPD installed on the server but can't find the item to put in the snmpd.conf file to allow me to monitor it with a basic Linux library...
Tue, 10 Jun, 2025 at 9:50 PM
Dynamic Discovery Regeln möglich, wenn ja wie ?
Hallo PRTG Support, ist es per PRTG möglich, z.B. per selbst erstellter "Dynamic Discovery Regel" SNMP Werte zu lesen, anstelle dies händisch per SNMP Sensor (z.b. Tabelle) zu tun ? Beispiel, ein SAN oder Server mit etlichen Festp...
Tue, 10 Jun, 2025 at 9:50 PM
Generate a report from packet sniffer based on source
I use port mirroring to capture traffic from my switch, this feature works great. The Top Connections report every 15 minutes has helped diagnose a few problems already. However, I need to take this to the next level, I need to take the dat...
Tue, 10 Jun, 2025 at 9:50 PM
Worst Uptime Report
Hi all, I wanted to create a report showing sensor downtimes for the previous day. I tried a couple of templates and the "Top 10 Uptime/Downtime (based on uptime percent) template provided a good report showing Best Uptime and Worst...
Tue, 10 Jun, 2025 at 9:50 PM
Ping alert adjustment
Hi, Please forgive me as a newbie to PRTG. We have multiple ping sensors that appear to be too sensitive. How do I set the maximum response time higher to reduce the amount of alerts? And does this have to be done for each and every ping ...
Tue, 10 Jun, 2025 at 9:50 PM
Removing Notification Placeholder Headers
Is there anyway to disable headers when sending SMS notifications? For instance, I use the %commentsgroup placeholder which always begins with the line "Group Comments" and is not necessary. I am limited on characters when it come...
Tue, 10 Jun, 2025 at 9:50 PM
Use PRTG to monitor my microsoft sql database server
Hello I need an urgent help from you guys I would like to know how to use my PRTG to monitor microsoft sql db server. What are the components that would be monitored ? can it be used for disk space monitoring or performance etc... Regar...
Tue, 10 Jun, 2025 at 9:50 PM
ICMP ping traffic not showing in Netflow
Hello, I have the following filters on my Netflow sensor: SourceIP[10.5.1.130] or SourceIP[10.5.1.155] or DestinationIP[10.5.1.155] I have been running a continuous ping from an external device to 10.5.1.155 however I see nothing in my Ne...
Tue, 10 Jun, 2025 at 9:50 PM
Config sflow switch alcatel 6850
- I want monitor switch alcatel 6850 by sflow protocol. - I configed on switch by command: sflow agent ip X.X.X.X (IP switch alcatel) sflow receiver 1 version 5 address X.X.X.X (IP PRTG monitor) sflow sampler 1 1/1-24 sflow poller 1 1...
Tue, 10 Jun, 2025 at 9:50 PM
Values of SNMP and Packet Sniffer sensors didn't match
hi, I set up SNMP and packet sniffer sensors on my PRTG server for monitoring the bandwith of my network. I set up the polling intervals to 30 seconds. i observe that the total values (input + output) of SNMP sensors are not the same that...
Tue, 10 Jun, 2025 at 9:50 PM
Is there a fix to the "no such instance" error message? Below is a description of the issue
The Paris Cisco firewall monitor in PRTG was originally created with 86 different sensors. 17 of those sensors are RED, many with the message that “No such instance (SNMP error # 223) Article Comments Hi jmorant0, No Such Inst...
Tue, 10 Jun, 2025 at 9:50 PM
Out of date user agents
We have an Apache server running a sophisticated site. When I use the freeware version of your software (which I like very much) every click gets an error because none of your user agents support several of the features we need including Ge...
Tue, 10 Jun, 2025 at 9:50 PM
HP health monitoring
Hello, we have HP switch/ router in our environment we need to monitor the CPU/memory for all the devices can i know what sensor should i use to monitor it. we have different series of HP switch and router. Article Comments ...
Tue, 10 Jun, 2025 at 9:49 PM
SNMPERR_BAD_ASN1_BUILD (SNMP error # -11)
Hi, I'm trying to add a traffic sensor to monitor the bandwidth used in a couple of ports in a switch. When I run the Test with the Paessler SNMP Tester, with the OID needed, I get : Paessler SNMP Tester 5.2.3 Computername: JAPON I...
Tue, 10 Jun, 2025 at 9:49 PM
Problem with Custom Script on Exchange 2013
Hi, I try tu run some simply check on my Exchange 2013 Database server. I have DAG and want to be alarmed, when my database is moved to another node. I wrote script in Powershell: Add-PSSnapin Microsoft.Exchange.Management.PowerShell.Snap...
Tue, 10 Jun, 2025 at 9:49 PM
Trying to make Printer Toner Report via SNMP sensors
Cant find a template that reports the toner level data correctly. The sensors are working fine, I can see them in the dashboard, the templates provided don't really seem to be set up for what I am looking for. Article Comments ...
Tue, 10 Jun, 2025 at 9:49 PM
Report upcoming Maintenance
I would like to be able to send a report on a schedule to report upcoming maintenance periods for a specified period of time, I've been playing with the report options, but don't seem to be able to achieve it. Article Commen...
Tue, 10 Jun, 2025 at 9:49 PM
Remote Probe Failover
Hi, I have the following estructure: PRTG Core server using cluster, and 3 remote probes on diferent locations. If prtg core master fail, slave takes ON, ok! But if remote probe fail, i lost the monitoring whit my locations; My qu...
Tue, 10 Jun, 2025 at 9:49 PM
Move probe and its devices/sensors to a new server?
Hello there, We presently outsource our PRTG implementation but the remote probe for our company is on-premise and under our control. If I stood up a new PRTG core, is there a way to "repoint" our remote probe to that new core s...
Tue, 10 Jun, 2025 at 9:49 PM
Count Exchange mailbox by day
Hello, PRTG have not a specific sensor for count the number of received email in specific mailbox for analyse the statistics by day. I want a total number to incoming emails on specific mailbox, by day. (I already use the sensor for c...
Tue, 10 Jun, 2025 at 9:49 PM
Changing disk monitoring from % to Gb free
HI i am new to PRTG :-), Is there a way of changing disk monitoring so it is GB free and not % of disk free it is alerting on, right now on one of my disk i am getting an alert because there is 9 % free and the is on this it 90 Gb. i just ...
Tue, 10 Jun, 2025 at 9:49 PM
Have Freeware Version but only 30 Sensors
I have the freeware version (originally came with 30 sensors) and when I log into the console setup license screen its shows that I have "Number of Sensors 100." However, from the web interface I only have (of 30) sensors availab...
Tue, 10 Jun, 2025 at 9:49 PM
Can I add multiple groups to a Geo-Map?
Hi all. Our PRTG is setup by physical location. Our tree looks like this: Probe Server +-> Site 1 +-> Internet Service Providers +-> Primary +-> Secondary +-> Network Equipment ...
Tue, 10 Jun, 2025 at 9:49 PM
Live Data Traffic
Hi, Its possible monitoring network traffic on real time (1sec) ? Today graph configuration is every 5 min. Thanks Article Comments Hello Wlolato, Every scan will cause an outgoing query, for most sensors types it will req...
Tue, 10 Jun, 2025 at 9:49 PM
Remote probe restart automatically
Hi support I have installed the PRTG for monitoring my Exchange server 2013 with POP3 probe. When I go to my Exchange server any services.msc and stopped the POP3 services. I found that PRTG will restart the POP3 automatically. The symt...
Tue, 10 Jun, 2025 at 9:49 PM
How do I allow users to see all device / monitors
It's probably really simple .... Presently with our setup we have two users. The admin one and a read-only user. However I can't find where to configure it so that the user account can see all the monitors, devices, groups, etc th...
Tue, 10 Jun, 2025 at 9:49 PM
PING sensors are not given an ID when created
I think this all started when we updated PRTG version, right now we use PRTG 16.2.24.3792+, is this a bug or a feature? And it is fixed with the last version of PRTG? Article Comments Dear Rustic Every sensor should have an ...
Tue, 10 Jun, 2025 at 9:49 PM
in Benachrichtigungs mails Zugriff nicht gestattet für "letzte Messung" usw
in Benachrichtigungs-Mails ist für die Punkte "letzte Messung", "letztes OK", letzter Fehler" usw. immer der Status "Zugriff nicht gestattet". Wo ist die entsprechende Berechtigung einzutragen? ...
Tue, 10 Jun, 2025 at 9:49 PM
Warning with new certificate sensor
Dear all During the last update, I had to switch all the certificate expired measuring sensors to the new sensor and it has been depreciated. I now have one sensor, for www.hear-the-world.com, which reports a warning with the message that...
Tue, 10 Jun, 2025 at 9:49 PM
PRTG Deployment
can PRTG be deployed on two different locations (networks) to access the same sensor at same time? Thanks. Article Comments Hi Arayes, There are two ways to monitor the exact same values from two different locations: PRTG i...
Tue, 10 Jun, 2025 at 9:49 PM
Autoupdate: Error while downloading update (HTTP/1.1 403 Forbidden)
Is updatecheck.paessler.com having issues again? Went to check auto-update status this morning after the Christmas break and I'm seeing this error logged. Article Comments Hello there, thank you for your inquiry. It sh...
Tue, 10 Jun, 2025 at 9:49 PM
Sensor to display average ping on a specified group
For example I have 3 ping sensors on a group and I want to know the average ping. Is there a sensor that can display the average ping from those three ping sensors inside a group? or could it be done with custom sensor? Article Co...
Tue, 10 Jun, 2025 at 9:49 PM