kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

if server reboot automatically then how we track this event
if server reboot automatically then how we track this event, my application facing problem ...if issue get resolved then in prtg steel status is showing down ,please revert me as soon as possiblr Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 9:40 PM
wishlist : UPS sensor
Hi, I would really appreciate an nice and easy UPS sensor, we are using EATON EX 1000 UPS and with the Eaton mib, it's not really usefull. I'm ready to help to develop something as it's something that I'm missing. Kind r...
Tue, 10 Jun, 2025 at 9:40 PM
Active Directory Replication Sensor Problem
If I add the Active Directory Replication error to the sensor, I do not see all replication neighbors but only some. What is the reason for this? Thank you! Article Comments Hi, The sensor is based on an exe-file which can be ...
Tue, 10 Jun, 2025 at 9:40 PM
true or false reply
hi, i have a snesor that comes back as true or false ( its a cisco stack information ) but its always green, how can i make false go red and alert. ? Article Comments Hi Stuart, Does it actually return an integer value like &q...
Tue, 10 Jun, 2025 at 9:40 PM
How to change the color of sensor state
Hello, i want to change the normal status color of sensors that are on the map, i need to change the pale green color of sensors to dark green when they are in "OK" state. how can i do this? Article Comments Hi there, ...
Tue, 10 Jun, 2025 at 9:40 PM
SNMP Printer - Find Native MIB of PRTG
Hello There, I am working on PRTG implementation in my office. I have two questions : - How can I found the MIB file used by "SNMP Printer sensor"? - And, how can I find MIB code, in order to change the notifications? For ...
Tue, 10 Jun, 2025 at 9:39 PM
Linux Remote Agent for Linux
Hello, Does PRTG support remote agent like Nagios NRPE? I read PRTG remote probe looks like similar but I need to running it at Linux Thanks in advance Article Comments There you go :) Mar, 2017 - Permalink
Tue, 10 Jun, 2025 at 9:39 PM
Monitor network folder setting
Hi I have created an Map Network Drive with H:( salesmanager\monthly$) on the Device:10.0.9.201. I don't know how to set the paths in Field:Folder Name I try lots keywors,it just say:"Cannot access folder: The folder doesn't...
Tue, 10 Jun, 2025 at 9:39 PM
why the hp blade system enclosure snmp sensor shows only mib code?
hi, i want my prtg server monitor the c7000 hp blade system i added the snmp sensor its communicate with the blade system but when i have an alarm its show me only a mib code not the description of the alarm. any way to add the mic tree or ...
Tue, 10 Jun, 2025 at 9:39 PM
I use a large number of SQL sensors, can I continue using the deprecated SQL sensors somehow?
I monitor my databases with a lot of SQL sensors. With PRTG version 16.2.23 you announced that you would remove the “original” SQL v1 sensors. Your recommendation is to create new SQL v2 sensors. Re-creating all SQL sensors would create ...
Tue, 10 Jun, 2025 at 9:39 PM
The object has already been deleted or has not been completely created
Hi Support, i have two workstation restarted, and PRTG seems not able to detect them and give follow message " The object has already been deleted or has not been completely created" Any idea? Thanks you. Regards Boon ...
Tue, 10 Jun, 2025 at 9:39 PM
Can you create a map template for devices?
Hi, We want working on integrating a simple alarm gauge using a PRTG device map with every device we have in our network inventory software Netbox. While we can easily do this for a single device, we don't want to create a new map for...
Tue, 10 Jun, 2025 at 9:39 PM
problem with install PRTG
hi I installed PRTG on windos 7 sp1 32 bit. then I uninstalled it. now i can't install it again. the error code is: An error occurred while trying to read the source file: the source file "C:\User\...\appdata\local\temp\is-EQHVF.t...
Tue, 10 Jun, 2025 at 9:39 PM
Monitoring printer with snmpwalk
I want to monitor a sequence of OID's of printers. As of yet monitoring a range of OID's (i.e. 1.3.6.1.4.1.1602.1.5.5.3.1.1.5.x where x is anything between 1 to 65535) is not possible in the default PRTG sensors. So I wrote a Powe...
Tue, 10 Jun, 2025 at 9:39 PM
Map links
Hello, I have quite wierd problem with creating maps. I have created a map. It is a platform of building where i have several Racks with sensors. When i click on one rack (picture of it) it redirects me on another map with more inform...
Tue, 10 Jun, 2025 at 9:39 PM
Linux remote probe
Hello, can someone please tell me the latest information on whether a Linux compatible remote probe is available for PRTG ? Thank you kindly. Article Comments Hi Fran, Remote Probes can still only be installed on Windows hosts...
Tue, 10 Jun, 2025 at 9:39 PM
Sensor Status Historical Reprot
I'm looking to create a single report (preferably an excel spreadsheet) of the date/time several specific sensors go into a "down state" and the date/time of when those same sensors go into an "up state". Ar...
Tue, 10 Jun, 2025 at 9:39 PM
Unable to add VMWare Sensors for ESXi 6.5 in PRTG v15.2.17.2804
Hi There, I am currently using PRTG version: V15.2.17.2804 We have two new ESXi hosts running 6.5 but I am unable to add any VMHost (SOAP) sensors. I receive the following error: Unsupported namespace 'urn:vim2' in content of...
Tue, 10 Jun, 2025 at 9:39 PM
Show alert and warning icons on public maps
Hi. I was wondering if it is any way to add the possibility to see alerts and warnings on created maps, when showing theese public maps on overview monitors in our admin environment? We are using the custom link from: Get html - OPTION 2:...
Tue, 10 Jun, 2025 at 9:39 PM
Failed to connect. Please check the SSH log of the target device or try the Compatibility Mode of th
After updating multiple Sophos Firewalls to Version 9.403 the SSH Sensors aren't working anymore. (Sophos Change log: NUTM-3813 [Basesystem] Remove SSH weak algorithms) The SSH Sensor shows "Failed to connect. Please check the SS...
Tue, 10 Jun, 2025 at 9:39 PM
Sensor Factory with Cluster, failover data not read
Good Afternoon all, I have a 2-node cluster, East (primary) and West (failover). I also have a number of external remote probes in AWS. I have created a Sensor Factory that looks at a sensor in each of my AWS Probes with the sensor set ...
Tue, 10 Jun, 2025 at 9:39 PM
Down Sensor order
Hello! I have a prtg map that shows Down Sensors and it's sort by "down for" column. The first item is the oldest sensor down. I really need sort it by the newest sensor down. How can I do that? Thank you! Sena ...
Tue, 10 Jun, 2025 at 9:39 PM
A sensor to keep a log of users who modify/delete files in a shared folder.
In our file system, our domain users used shared folders to access files for their department. Sometimes users accidently deletes a file, We want to configure a sensor to track/monitor and log the files that were deleted/modified and pro...
Tue, 10 Jun, 2025 at 9:39 PM
Default view to 100 items
When you go to look at your notification rules, it defaults to only show 50 items. Is there a way to make that show 100 items instead? config setting or maybe a css sheet? Article Comments Dear kube In the web interface, yo...
Tue, 10 Jun, 2025 at 9:39 PM
HTTP FULL WEB PAGE SENSOR
Hi all, i'm a new bie with PRTG and trying to monitor website loading time such as example below: Already setup 4 type of HTTP sensor and here return result below 1.HTTP Full Web Page Chromium : 1,014 msec 2.HTTP Full Web Page Pha...
Tue, 10 Jun, 2025 at 9:39 PM
Deactivate or delete Channel from Sensor
I know where are already some Questions regarding this topic and its not possible to delete a channel from a sensor. I found a topic which says to configure the threasholds in the channel and not in the sensor, but what should i do with Sen...
Tue, 10 Jun, 2025 at 9:39 PM
Acknowledgement defaults
While acknowledging alerts, is there a way to remove all other options except for "Acknowledge Indefinitely", and also a way to require message/notes when acknowledging? Our helpdesk has a habit of acknowledging for only a few hou...
Tue, 10 Jun, 2025 at 9:39 PM
differents states of MIB
How to know the different states of a MIB? For example, I have a device that returns me the value 5. How to know the state of this value 5? Article Comments Dear maianoinfo, Thank you very much for your KB-posting. Please ...
Tue, 10 Jun, 2025 at 9:39 PM
Sms setting
Hi i want connect my sms panel to prtg for if one of my links offline or my recive bandwidh over a number send sms to me how can i setup this? my webservice sms is? http://37.130.202.188/class/sms/webservice/send_url.php?from=fromnumbe...
Tue, 10 Jun, 2025 at 9:39 PM
RSS Feed Customization
I'm trying to resize an RSS feed but it wont expand. I'm using "https://feed.mikle.com/" to convert the HTML to iFrame. This is my iframe code. <iframe src="https://feed.mikle.com/widget/v2/17101/"></...
Tue, 10 Jun, 2025 at 9:39 PM
Add "Down for" to map object "DOWN Sensors".
We are using the map object "DOWN Sensors" (Data Tables) for our service desk portal. In this table we still miss the option to view the "Down for" time. Is it possible to change the "DOWN Sensors" table to sh...
Tue, 10 Jun, 2025 at 9:39 PM
Data is not coming on graph
Hi, My sensors are working , even load on interfaces are also showing. But on graph no data is coming. Regards, Rajneesh Article Comments Hi Rajneesh, Can you please forward a support bundle by clicking on the "Setu...
Tue, 10 Jun, 2025 at 9:39 PM
Credentials somewhere I can't find
Hello, Our PRTG Server (just the one) is hammering our domain controller with requests every 2 minutes for the "Administrator" user credentials, and I can't for the life of me find where it even has them anymore since we tri...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG Custom Map Object
I'm looking to create a custom map object based on one of the existing tables. To provide context I have all of my devices inside subgroups (Organisation) inside groups (Country) inside a top level group. What I would like is a table th...
Tue, 10 Jun, 2025 at 9:38 PM
Display Multi-channel Sensor as Pie Chart in a Map
I have a packet sniffer sensor in PRTG. In the sensor screen, I can click on the "Top Protocols" toplist and see a pie chart (with a hole in the center) showing the percentage of traffic generated by each protocol. How can I dis...
Tue, 10 Jun, 2025 at 9:38 PM
Sensor name
Hello, Is it possible to display a sensor output value as a sensor name? I'm using a custom SNMP String sensor to check firmware version on multiple devices, but I'd like the output value to be visible as a sensor title or belo...
Tue, 10 Jun, 2025 at 9:38 PM
httpfullsensor 0 msec
Hi folks, I have an httpfullsensor that's giving a 0 msec response time for a particular site. This doesn't seem believable because the site doesn't load in 0 seconds (!). The response time isn't always 0 msec, but mostly ...
Tue, 10 Jun, 2025 at 9:38 PM
Will Email notification work after Trial Period?
Dear Team, I have downloaded PRTG yesterday, all the functionalites are working fine. But after the trial period I will be allowed to use 100 Sensors. For that 100 sensor will all the functionality will work? for example EMail Notificatio...
Tue, 10 Jun, 2025 at 9:38 PM
Notification when SNMP value does not change
Hi , I am new to PRTG and need to configure an email notification for an SNMP oid value which returns a message of time in the format hh:mm:ss. I can find where I can set a notification for when the value changes. But I am polling this o...
Tue, 10 Jun, 2025 at 9:38 PM
access to PRTG GUI WEB with IPV6
hi i want to access to prtg web interface by localhost IPV6 ::1 Article Comments Hello and thank you for your post, This is currently not on our roadmap, as stated here: web GUI from IPv6 client Best Regards, Lucia...
Tue, 10 Jun, 2025 at 9:38 PM
Monitor PRTG Status
Hi, id like to track changes for valus shown on the status page. Like Database objects and so on. Can this values be read from somewhere except the status page? Article Comments Hello there, thank you for your post. You can ...
Tue, 10 Jun, 2025 at 9:38 PM
Counting Sensors with Alert Status
We are monitoring several temperature sensors (fridges, -70 degree fridges etc.) with PRTG. During the day everything is ok. During the night we must trigger an "Alertbutton" to inform a Securitycompany. When I use the Alertfunk...
Tue, 10 Jun, 2025 at 9:38 PM
Installed Trial version, has passed 30 days, now says Disconnected.
After successfully installing the trial version of PRTG, set up multiple sensors. Before the 30-day limit, I reduced the number of sensors to below 100 (currently 91). After the 30 days, it continued to run for a couple of weeks. BUT now...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG cluster - Fail over
The other day I stopped started the PRTG services on the Primary node of my PRTG cluster. The Secondary node became active, starting to do the alerting, nice an smoothly. When I started the PRTG services on the Primary node again, PRTG im...
Tue, 10 Jun, 2025 at 9:38 PM
Cisco Nexus 7000 System Health Limits Wrong
Hallo Bei unseren Cisco Nexus 7000 werden bei den Cisco System Health Sensoren nur die "unteren Grenzwerte für Fehler" erkannt, jedoch mit den Wert des "Oberen Grenzwertes für Fehler" befüllt. (Falsche Zuordnung) Ist das...
Tue, 10 Jun, 2025 at 9:38 PM
Any procedures during upgrade v14.2.9 to XL5 version ?
Hi , We just purchase PRTG XL5 unlimit version license and would like to upgrade the currently ver14.2.9 to XL5 . Is there any procedure need to check before we install the new PRTG software ? In the past experience , we just installed t...
Tue, 10 Jun, 2025 at 9:38 PM
Need a Method to Remotely Disable Monitoring for a Device (or alerts from sensors)
We have a process that automatically clones an oracle database into one of our existing environments. During this process we need to disable all of our oracle sensors, or alternatively monitoring for the device since it is only used for th...
Tue, 10 Jun, 2025 at 9:38 PM
PRTG IIS sensors are not giving any alarm
On my server PRTG IIS sensors are deployed for monitoring of IIS applications and but when I tested, it didn't give any alarm. Other sensors like disk sensor and wmiservicesensor are working fine. Please Help Article Comments ...
Tue, 10 Jun, 2025 at 9:38 PM
Import MIB-File: Missing Import module: RFC 1212
Ich versuche ein MIB-File zu importieren und bekomme die Fehlermeldung Error: Missing Import module: RFC 1212. Es geht um ein Trend Micro MIB-File An was kann das liegen? Danke im Voraus Article Comments Hi there, I'l...
Tue, 10 Jun, 2025 at 9:38 PM
Cannot run Hyper-V cmdlets from custom script
Hello I created a custom PowerShell script to use with the Custom EXE/Script type of sensor, but I am not able to get results from it because it says it cannot find the "Get-VM" module. I have installed WMF 5.0 in the Windows Se...
Tue, 10 Jun, 2025 at 9:38 PM
No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passw
Hello, I get this error message : No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (erreur SNMP # -2003) While trying to add a sensor on my vm. EON is already configurated...
Tue, 10 Jun, 2025 at 9:38 PM
Is here any way to monitor microsoft security essentials is up to date, on windows server 2008 ?
Hi I'm looking something like WMI security sensor, but for windows server. Article Comments Not with this sensor since it uses the Windows Security Center which is not present in Windows Server, unfortunately. Maybe anybody ...
Tue, 10 Jun, 2025 at 9:38 PM
How can I pause/unpause a specific sensor using a script or exe or ...?
Is there a way to pause or unpause a specific sensor using a script or api? We want to update specific monitored application automatically. The update is triggered by a user configuring the date/time in our "updater app". While...
Tue, 10 Jun, 2025 at 9:38 PM
Monitoring daily logfiles
Hallo, gibt es eine Möglichkeit in mehreren Logfiles in einem Verzeichnis nach Fehlern zu suchen? Ein Logfile Sensor, der nicht nur auf ein File basiert ist. Da grössentechnisch täglich mehrere Logfiles von unserer Anwendung erstellt wer...
Tue, 10 Jun, 2025 at 9:38 PM
custom headers in http advanced sensor
Hi, We need to pass header information to a web site. We tried to use http advanced sensor as described in the manual but there are no "use custom HTTP Headers" and no "Custom HTTP Headers". We are using version 14.1.8....
Tue, 10 Jun, 2025 at 9:38 PM
Feature request: granular access rights
Hi, On a device or sensor, it is only possible to grant access rights to PRTG groups, and I'd like to be able to grant specific user accounts rights to a device/sensor. I have 10 routers and would like to grant 10 users read-only access...
Tue, 10 Jun, 2025 at 9:38 PM
ipfix sensor only return ohter protocol
Hello, I configure IPFIX sensor for my firewall, i receive data from the sensor but it only shows 'other' protocol. then trie to configure channel: 1:DNS Protocol[UDP] and DestinationPort[53] 2:WWW Protocol[TCP] and (Destina...
Tue, 10 Jun, 2025 at 9:38 PM
Does monitoring of network performance cause noteworthy load by itself?
We would like to check the networt performance of the internet connection and internal network of a remote site. Does using PRTG for monitoring Ping, bandwidth etc. cause noteworthy load by itself, or is it negligible? Thank you for your ...
Tue, 10 Jun, 2025 at 9:38 PM
Monitoring router without snmp
Hi I'm trying to use PRTG, in order to monitor my asus routers ex. RT n 12hp . I have 2 or 3 computer on my little network, but without snmp how can i get to know if my router have no http service when ping still available. Is it possib...
Tue, 10 Jun, 2025 at 9:38 PM
Hp Proliant - Oracle Linux 6.5 (sensors)
Hi, I have 2 servers ML 350 G5 with Oracle Linux 6.5 and I really need to monitor this servers, like use CPU, Memory, HD, Latency, Network and others... but how I can I do that, the PRTG can automatically load sensors. Someone have any ...
Tue, 10 Jun, 2025 at 9:38 PM
ORA-1017 error with Oracle SQL v2 Sensor
Hello, I am trying to set up a Oracle SQL v2 Sensor on a remote probe. First I created an oracle user who is binded to the active directory. I opened an console window via runas using the credentials of this user on a remote machine and w...
Tue, 10 Jun, 2025 at 9:37 PM
How to disable links in public maps?
We need to disable the Hyperlinks in the maps (the 2nd Map option where publicly accessible link is allowed) so that the end-users do not have the ability to click on a sensor. How can I do this? Article Comments Update: As o...
Tue, 10 Jun, 2025 at 9:37 PM
Windows Update Status Senor Error
The issue I am having is with this sensor. I get the following error: Connecting to remote server failed with the following error message : The WinRM client cannot complete the operation within the time specified. Check if the machine name...
Tue, 10 Jun, 2025 at 9:37 PM
Reinstalled Linux host - SSH Custom sensor no longer works
Obviously the SSH keys changed with the new OS install. I'd like to preserve the data I have in my sensors. I'm using a custom SSH script sensor to read some XML data. The PRTG error is "The negotiation of the encryption alg...
Tue, 10 Jun, 2025 at 9:37 PM
Acknowledged/Critical sensors inversed
Hi Support I have a very weird issue and it seems to be affecting me only amongst my colleagues. My dashboard view started acting strange all of a sudden. It shows that there are 3 critical alarms in the top right corner, however, when I ...
Tue, 10 Jun, 2025 at 9:37 PM
Is it possible to adjust the scale of the Geo map zoom in/zoom out?
I have monitors just in the US. In order to see all of them, I have to be zoomed out at the continent level... ie I see Canada and Mexico. If I zoom in one level, I can't see my sensors on the east or west coast. Is it possible to ad...
Tue, 10 Jun, 2025 at 9:37 PM
What are the requirements for the sensors of Windows clients?
I am the admin of a local network of Windows computers (clients) that are set up in a domain (w/ AD), and I just recently installed PRTG to monitor them all. However, so far it seems only 2 of the 10 client devices I've added thus far ...
Tue, 10 Jun, 2025 at 9:37 PM
Blank PDF report is generated
Hello We've had an automated printer page count report being generated every month and emailed to a vendor but for the past 2 months this report appears blank. The only text appearing on the pdf is: "*Note that the "Averag...
Tue, 10 Jun, 2025 at 9:37 PM
Threshold Trigger
Hi all, hope to clarify my doubt about something that is happening with my PRTG, i've got a hundred of sensors where i need to trigger the utilization of the port at minimum 80% of the capacity of the port, i used Threshold Trigger and ...
Tue, 10 Jun, 2025 at 9:37 PM
GroupID sending null in HTTP Notification
We currently have an HTTP notification setup for sensors that is formatted as below. https://www.example.com/add_controller.php?group=%group&name=%name&commentsdevice=%commentsdevice&sensorid=%sensorid&groupip=%groupid&...
Tue, 10 Jun, 2025 at 9:37 PM
EXE/Script Sensor Channel shows No Data
Hello, I have created a NON XML custom EXE/Script sensor that uses a PowerShell script to count the number of files without a .old extension older than 2 hours in a folder on a remote machine. The only parameter I'm specifying is %hos...
Tue, 10 Jun, 2025 at 9:37 PM
Add "Last message" of sensor to a report
Hello, I would like to adjust a report template, so that I can display the "last message" of each sensor in that report. The sensor reports the number of Users as well as the Usernames that are currently locked out and disabled ...
Tue, 10 Jun, 2025 at 9:37 PM
Schedule-based scanning interval
I'm setting up monitoring on our datacentre at the moment, and our requirements are to scan at 5 minute intervals on most of the sensors during business hours, but at a 1 hour interval for these same sensors out of hours. Specifically t...
Tue, 10 Jun, 2025 at 9:37 PM
Can't we have Custom Headers for HTTP Data Advanced sensor?
Currently we are in a process of generating JSON outputs through our service calls. So we decided to use HTTP Data Advanced Sensor. However our services using custom headers for authentication. Then we discovered that HTTP Data Advanced Sen...
Tue, 10 Jun, 2025 at 9:37 PM
Create a map-object for channel data, similar to 'Status Only (Transparent) XL'
My question relates to creating custom map-objects, and the associated CSS entries in styles-custom.css. I would like to present data from a particular sensor's channels in a map-object similar to the factory 'Status Only (Transpa...
Tue, 10 Jun, 2025 at 9:37 PM
How can I change email subject in reporting?
Hello PRTG experts, I've just removed the text "[PRTG Network Monitor (PRTG Server)]" in email notifications, but I also need to remove the same text in subject email reporting. Is it possible? Thanks in advance. ...
Tue, 10 Jun, 2025 at 9:37 PM
Sensors in Windows failover cluster environment
Hi, there seems to be a problem within sensors in windows failover cluster environments. I configured some sensors (services, harddisk usage,...) on the cluster ip address (of the specified cluster services, NOT the physical node!) when i p...
Tue, 10 Jun, 2025 at 9:37 PM
PE235 Class not found on Windows Physical Disk I/O beta
Can anyone advise why a server reboot would seemingly break connection to a WMI sensor for Windows Physical Disk I/O Beta ? The error is Class(es) not found PE235 A restart of the probe resolves the issue each time until the next reboot....
Tue, 10 Jun, 2025 at 9:37 PM
Adding threshholds to an advanced ssh sensor
Hello, I have an advanced ssh sensor that reads in all filesystems and checks if they are readonly. however if a new filesystem is added I need to adjust the thresholds manually which defeats the entire purpose of making the sensor generi...
Tue, 10 Jun, 2025 at 9:37 PM
Reports Not Progressing
I'm currently attempting to generate a monthly uptime report for all of our servers. The problem is that the report generation never goes beyond 0% and times out. I've tried changing the range to just a day, or just a week, but no m...
Tue, 10 Jun, 2025 at 9:37 PM
PRTG in Fortigate
I'd like to configure PRTG Monitoring on Fortigate. I configure the SNMP traffic on the wan interface but i obtain the following error: "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, communit...
Tue, 10 Jun, 2025 at 9:37 PM
Feature Request - HP ProCurve System Health Sensor
Hi, we run several HP Procurve switches in our environment and it would be great to have a 'system health' sensor similar to what you have set up with other vendors. It would be very helpful to see the status of things like CPU, Mem...
Tue, 10 Jun, 2025 at 9:37 PM
REBOOT machine using PRTG
Hello, how can i restart automatically the supervised machine when the ping sensor is warning using PRTG Article Comments Dear haliminfo PRTG itself does not offer such option. However, you could use a notification trigger wh...
Tue, 10 Jun, 2025 at 9:37 PM
95th percentile for custom IPFIX sensor
I am trying to get a 95th percentile bandwidth usage figure for a custom sensor for a calendar month. I can do the calculation, but I would like to display the figure on the table that currently shows "Channel ID Last Value (volume) ...
Tue, 10 Jun, 2025 at 9:37 PM
All WMI Free Disk Space (Multi Disk) giving "This sensor has not received data for 30 days"
We had this time of sensor working properly on Windows Server 2012/2008, but we try to monitor a Windows 10 Pro computer and we get this error: "This sensor has not received data for 30 days. Please check 'WMI Delay' channel o...
Tue, 10 Jun, 2025 at 9:37 PM
VMWare moving away from soap to API
Since vmware are moving away from soap and toward rest api starting with 6.5 is there any view of redeveloping the soap probes in order to take advantage and if so what are the timescales. We are looking at deploying 6.5 to our customers ...
Tue, 10 Jun, 2025 at 9:36 PM
RPC Server not accessible. Port Error Error # 10060 on one sensor
Hello, we are experiencing the above error randomly on a number of servers we monitor. Non of the listed resolutions for this issue have fixed it. Weirdly we only see it on certain sensors, most wmi will work fine however disk checks wil...
Tue, 10 Jun, 2025 at 9:36 PM
SSH Disk Free (no channel)
I was having problems with a SSH Disk Free sensor for one of my Linux machines. I tried removing the sensor and re-adding it. When I added it, I lost all of my channels and any ability to add channels. When I clicked the Channels tab in the...
Tue, 10 Jun, 2025 at 9:36 PM
Local Probe is disconnected permanently
Hi, i have installed PRTG (latest version) on my PC to Test PRTG. We recognized a problem as descibed in the Title, the local probe will stay disconnect. I have restarted the PC several times and followed the one and only guide i could find...
Tue, 10 Jun, 2025 at 9:36 PM
HTTP Password in PRTG
hello, How to change the length of passwords in PRTG because currently it is limited to 8 characters ? Article Comments Hi there, It's actually the other way around. :) The password must have a minimum of 8 characters a...
Tue, 10 Jun, 2025 at 9:36 PM
WMI MSSQL 2016 Sensor
Hi there ! We have a Windows Server 2012 R2 that includes Microsoft SQL Server 2016 running on it. I have a PRTG account and when i click to add sensor, and select the 'database' section, i can't see Microsoft SQL 2016 WMI ...
Tue, 10 Jun, 2025 at 9:36 PM
How can I monitor datastore latency in ESXi 5.5
I have vCenter 5.5 U2 setup and would like to monitor the individual datastore latencies as separate sensors. Currently I can only see the guest latency if its viewed from the VMware Virtual Machine (SOAP). Article Comments Hi M...
Tue, 10 Jun, 2025 at 9:36 PM
Kann man virt./phys. Server via PRTG neu starten?
Wenn ja, wie? Article Comments Guten Tag, eine vorgefertigte Funktionalität gibt es hierfür nicht, aber es wäre mit einer scriptbasierten Benachrichtigung machbar. Siehe auch: How To Reboot a Computer via Windows Management ...
Tue, 10 Jun, 2025 at 9:36 PM
Can I change the default chart type?
For sensors which should bandwidth, I always need to change the Sensor Display setting to "show in and out traffic as positive and negative area". Is it possible to modify the configuration of PRTG so that this is the default char...
Tue, 10 Jun, 2025 at 9:36 PM
Is it possible to display the Groupname into Enterprise Console Popup?
Hi, is it possible to display the group names of the individual devices? We monitor several customers and it can happen that machines have the same name, the group name (= Customer name) would be interesting. It is around the popup wind...
Tue, 10 Jun, 2025 at 9:36 PM
Network map
Hello, We are trying to make a map of our network. If we connect the core switch to an aggregation switch and one of the sensors goes down, the first half of the connect line goes down. Is it possible to link the connected interfaces, i...
Tue, 10 Jun, 2025 at 9:36 PM
WMI Intermittent Connection Errors
Connection could not be established (80010002: Call was canceled by the message filter) (code: PE015). It appears that you are experiencing some difficulties with WMI or related areas. For more information, please see our knowledge base: ht...
Tue, 10 Jun, 2025 at 9:36 PM
Netflow Graph Options
We are just trying out PRTG, and the primary functionality we need is for collecting Netflows. Is there a way to view the "Top Talkers," "Top Connections," and "Top Protocols" as a line or area chart? The line/...
Tue, 10 Jun, 2025 at 9:36 PM
DNS lookup Sensor
Hello is there a sensor in PRTG, which can be added to each device to lookup for the DNS-Entry and / or the IP-address of this device? Like it is possible with "nslookup". I will monitor, if there is valid DNS-Entry for seve...
Tue, 10 Jun, 2025 at 9:36 PM
Notifications Stopped Working
We were chugging along just fine and two weekends ago our notifications just stopped working. We are receiving an alert in the lower right corner indicating that something was wrong with notifications. We have been inside and outside the ...
Tue, 10 Jun, 2025 at 9:36 PM