kb.paessler.com
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Hello,
I'd like to monitor a service of an AIX System. Does the current version of PRTG support AIX Systems for example via SSH?
Article Comments
Hi mw-twol,
PRTG has no native SSH Service Sensor at the moment. However, yo...
Tue, 10 Jun, 2025 at 3:56 PM
Hi Paessler Team,
Can I implement or configure PRTG network monitoring server on Linux? if yes then How to download and configure PRTG on linux RHEL or Centos.
Waiting for your response.
Regards,
Pravin Goud
Article Comments ...
Tue, 10 Jun, 2025 at 3:56 PM
Hello,
I am trying to query table.json via the API. Using Postman or curl my results look great.
https://x.y.z/api/table.json?content=devices&columns=device,host,tags&output=json&filter_tags=@tag(IOS,NXOS,DNOS,FTOS,FortiOS,E...
Tue, 10 Jun, 2025 at 3:56 PM
Hello,
I have some cisco devices and want to monitor them using PRTG. For Catalyst switch, I can add sensor using default Cisco template but for Nexus N7706 I can not add any sensors using Cisco default template, just found PING sensor.
...
Tue, 10 Jun, 2025 at 3:56 PM
Hello!
Just trying to understand logic of HP Proliant Server System Health sensor. It show status of several channels (like tempurature or power consumption) of iLo system, but it also looking into IML (Integrated Management Log) of serve...
Tue, 10 Jun, 2025 at 3:56 PM
as our old server no disk storage, so i need to migrate to new server.
Please tech me how to migrate the sensor and configuration to new server with different version
Article Comments
Hey lks0425,
Yes, old and new server ha...
Tue, 10 Jun, 2025 at 3:56 PM
Is it possible to create report for Traffic per ASN via sflow ?
Article Comments
Hi there,
I'm afraid that the sFlow sensors in PRTG do not support the ASN field. For a list of all possible filters, kindly take a look here...
Tue, 10 Jun, 2025 at 3:56 PM
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User Story
As a PRTG User, I want to be able to reset a sensor back to de...
Tue, 10 Jun, 2025 at 3:56 PM
I would like to create a MapObject, where I could display the data of all channels from a sensor and not just the primary. Just like the gauge object but without the gauges or the graph object but of cause without the graph.
For Example I...
Tue, 10 Jun, 2025 at 3:56 PM
Hi,
I'm trying to create a dynamic REST template for monitoring aspects of PowerDNS recursor. One of the metrics counts how long each thread has spent on queries - as threads are dynamic and vary depending on the machine I thought I&#...
Tue, 10 Jun, 2025 at 3:56 PM
Our challenge was to have several PRTG MAPs cycling through a TV in the IT room. We did not want to have just one static MAP at all.
In order to accomplish this - we created a simple HTML file with some JAVASCRIPT code that runs through ...
Tue, 10 Jun, 2025 at 3:56 PM
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User Story
As a PRTG User, I want to be able to have a sensor/a device de...
Tue, 10 Jun, 2025 at 3:56 PM
Hallo zusammen,
ich habe für unsere Cisco Switch-Umgebung einen automatischen Such Job aktiv, der unter anderem die Sensoren für Cisco System Health anlegt.
Die beiden Sensoren "System Health Andere" und "System Health Strö...
Tue, 10 Jun, 2025 at 3:56 PM
Been running this software for a little over a month now. This is the 3rd time I have accidentally deleted entire objects when I thought I was just deleting sensors.
In the management screen I highlighted a few sensors using the ctrl k...
Tue, 10 Jun, 2025 at 3:56 PM
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User Story
As a PRTG User, I want to be able to display the maximum chann...
Tue, 10 Jun, 2025 at 3:56 PM
I have GLC-SC-MMDs installed in a Cisco switch running 15.2(2)E5. I have another identical switch with the same version and same SFP modules. On one switch, PRTG detects the "other" sensors for the SNMP Cisco System Health group...
Tue, 10 Jun, 2025 at 3:56 PM
Hello everyone,
we're currently planning to setup a PRTG Server XL Instance with roughly 10.000 Sensors (Migrating from different solution), spanning over local and remote sites.
Our planned specs for the Core-Server currently:
Ph...
Tue, 10 Jun, 2025 at 3:56 PM
Need to move PRTG onto a new server and would like to go with 2016 core. Are there any steps which are different than the link below?
https://helpdesk.paessler.com/en/support/solutions/articles/7600006351113-how-can-i-move-migrate-my-prt...
Tue, 10 Jun, 2025 at 3:56 PM
Hi
This two sensor have error.
The WMI query does not return any results. The reason might be an issue with the host's WMI system. For more information, see https://helpdesk.paessler.com/en/support/solutions/articles/1093. (code: PE...
Tue, 10 Jun, 2025 at 3:56 PM
I am trying to monitor a site which has different nodes if you will. The data i receive from the site looks like this..
{
"ace" : {
"healthy" : true
},
"deadlocks" : {
"healthy" : tru...
Tue, 10 Jun, 2025 at 3:56 PM
I changed my password following this:
https://www.paessler.com/manuals/prtg/prtg_server_administrator
However now most of my sensors (all but Ping, HTTP, and RDP) are now in a down state with the following error (I added * for the User an...
Tue, 10 Jun, 2025 at 3:55 PM
Dear, good morning how can I automatically extract all the emails I registered in prtg to receive certain alert
Article Comments
Hello,
You may be able to use the PRTG API for this. You'll find all available API calls at ...
Tue, 10 Jun, 2025 at 3:55 PM
I have a perl script on a linux system that measures the sizes of various directories. The script is in /var/prtg/scriptsxml and is correctly found when adding a sensor.
PRTG runs the script without error, but the values returned are not ...
Tue, 10 Jun, 2025 at 3:55 PM
Hello everybody!
Can a upper error/warning limit be set to infinite since I only need a lower limit?
Use: a runtime/uptime sensor - the monitored device can run for quasi-infinite time. My measurement device which needs to warm up befor...
Tue, 10 Jun, 2025 at 3:55 PM
Does PRTG has an cloud app remote probe for Windows Nano Server?
I would like to use some sensors from a remote hosted nano server.
Article Comments
Hello,
It's possible to install a Remote Probe in a cloud. However Win...
Tue, 10 Jun, 2025 at 3:55 PM
I'm a new user and struggling to get my password to work. Using the guidance of special characters wasnt very clear, I only used recommended chars but couldnt get it to accept them reliably even after multiple validations. Narrowed my...
Tue, 10 Jun, 2025 at 3:55 PM
Is there something wrong with the HTTP and HTTPS cloud sensors today? All of ours went offline with the error message listed in title. Our PRTG installation is up to date.
Article Comments
Hi there,
It was an issue on our end....
Tue, 10 Jun, 2025 at 3:55 PM
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User Story
Currently there is no way to finetune the web interface and/or...
Tue, 10 Jun, 2025 at 3:55 PM
How can I create a report on tunnel up/down on cisco vpn head routers
Article Comments
Hello there,
Thanks for your KB thread. Can I check with you if you have already deploy the sensor to monitor the VPN status? If yes, you m...
Tue, 10 Jun, 2025 at 3:55 PM
Hello,
Through WMI i can see which software is installed on a system.
is it possible to create a report to see all installed software of all systems?
regards
Hans
Article Comments
Sorry, the system information tab cannot b...
Tue, 10 Jun, 2025 at 3:55 PM
I have some web services hosted on AWS and use cloud http sensor to monitor. Yesterday all cloud http sensors showed the same error message [Unexpected Cloud Error. (code: PE253)]
Http sensors for these host are normal at the same time
What...
Tue, 10 Jun, 2025 at 3:55 PM
I need to monitor a file. If the file exists and is less than 10 mins old. Then it should appear as down. My problem is that it does not use channel settings.
Article Comments
Hello Niels,
Thank you very much for your contact....
Tue, 10 Jun, 2025 at 3:55 PM
Hi
i have a bunch of cloud devices that i'd like to have monitored by PRTG.
They will alert e.g. when CPU/Mem/Disk threshold is reached.
I've implemented the push data sensor before.. and in all cases you need to create the se...
Tue, 10 Jun, 2025 at 3:55 PM
Hi,
Is it possible to automate the discovery process (with customizable scripts or using API) of the devices in the network in case the following limitations may apply:
1) the number of devices is too big for manual IP configuration (ev...
Tue, 10 Jun, 2025 at 3:55 PM
I'm trying to figure out what exactly this metric is. I have PRTG monitor net traffic from our company's router. I understand speed seems to be overall bandwidth, seeing as how this metric matches up to a bandwidth monitoring our IS...
Tue, 10 Jun, 2025 at 3:55 PM
In monitoring windows updates for servers, I would only like to see the number of days since last update (similar to the old sensor). I don't need to know how many updates of each type as updates are released monthly. Is there any way...
Tue, 10 Jun, 2025 at 3:55 PM
Hello, I wanted to ask if there is a way to migrate data from several PRTG server and consolidate them into one, we were thinking in change the licensing from several 2500 sensors servers into a much bigger one using the XL 1 license.
Tha...
Tue, 10 Jun, 2025 at 3:55 PM
Hi,
I have two queries. Kindly reply soon.
Q1. I would like to know "Are there any SNMP Sensors to monitor Oracle Database process and services available".
If there is, provide the list and how to use them.
Q2: Is it possibl...
Tue, 10 Jun, 2025 at 3:55 PM
I have about 30 workstations on a corporate LAN.
All I won't to do is find a work station who is flooding our internet connection at various times throughout the day.
I expect that a WMI based monitor will do this. I don't want t...
Tue, 10 Jun, 2025 at 3:55 PM
I'm setting up a datacenter and I want to have a system of LEDs that change colour according to the statuses of various devices on the network. For example, if a PRTG sensor detects something (eg. high temp) a certain LED changes from g...
Tue, 10 Jun, 2025 at 3:55 PM
How to send a document by mail ? The same manner before with Canon Solution Menu ? Thank you describe exactly the way to follow.
Article Comments
Hi,
Please describe your inquiry a bit more detailed, so that I can give you a s...
Tue, 10 Jun, 2025 at 3:55 PM
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User Story
As a PRTG User, I want to be able to use the PRTG webserver, o...
Tue, 10 Jun, 2025 at 3:55 PM
Hello,
i have a Powershell Script for the Serinus Alarmserver.
In Windows Powershell and ISE i'm able to run the sript with the following parameters:
.\myscript.ps1 my_user my_password myalarm_number mydescription_text
The sript is...
Tue, 10 Jun, 2025 at 3:55 PM
hi, the selected best answer in this post link below accomplishes what i need to do, however in the process (as with all auto discovery actions) many Ethernet interfaces are also added/auto-discovered (including ones i have deleted befor...
Tue, 10 Jun, 2025 at 3:55 PM
I've noticed recently that paused sensors aren't showing up in the management tab, when I've seen them before, at some point in the past. I'm guessing a bug was introduced that has made these not visible. Is there a way to f...
Tue, 10 Jun, 2025 at 3:55 PM
Not a problem exactly, but would like to kindly ask everyone to e-mail support at paessler and ask for offical support on Windows Server Core and also to vote this entry.
Article Comments
Hi,
Couldn't you add the GUI, inst...
Tue, 10 Jun, 2025 at 3:55 PM
Hi Everyone,
We have are currently reviewing our security groups in AD and are trying to allow users to login to PRTG who are a member of a group which is a member of a group in PRTG.
e.g. I am a member of the "Department - IT"...
Tue, 10 Jun, 2025 at 3:55 PM
hi,
i try to run a once-per-month report over my ssl certificates, where i want to get the latest value of "Days to Expiration".
in any setting of reported period i always end up in "Not enough monitoring data".
if i c...
Tue, 10 Jun, 2025 at 3:55 PM
Please where is the error?
XML: Junk after document element </channel> -- JSON: The returned JSON does not match the expected structure (No mapping for the Unicode character exists in the target multi-byte code page). (code: PE231)...
Tue, 10 Jun, 2025 at 3:55 PM
Hi
I need to export a device list of a specific group via API command, can someone remind me the command sintax?
thanks
Article Comments
Hi,
You can use the following API to generate the desired list:
http://api/table.c...
Tue, 10 Jun, 2025 at 3:55 PM
Hello there
We've created a small powershell script for retreiving a CSV file from M$ SNDS, and entering the data into PRTG.
'''
$url = "https://xxx"
$headers = 'channel','DateFrom','DateTo&...
Tue, 10 Jun, 2025 at 3:55 PM
If a Sensor or a complete Device, on a Virtual machine for example, has a loop of loose contact, a new connect and a loose contact over and over again - a message shower of Notifications up to 300 Mails per day are sent.
There is no way ...
Tue, 10 Jun, 2025 at 3:55 PM
i cant use notification option of sensor on my prtg
can any body help !
see my screenshot: https://i.imgur.com/hIcx1q4.png
Article Comments
Hello,
Apologies, but at this time, we do not support any version of PRTG older than ...
Tue, 10 Jun, 2025 at 3:55 PM
When I have a main site with PRTG core server and several remote probes, then internet becomes disconnected.
- Will the remote probe have some mail notification capabilities?
- Notifications only comes from core server?
- Can I see curren...
Tue, 10 Jun, 2025 at 3:55 PM
I need to perform an alert based on the decrease in the value of incoming data for the last 3 minutes.
I have a custom sensor that receives data about the number of incoming calls in PBX , and if the number of calls is less than 30% than ...
Tue, 10 Jun, 2025 at 3:55 PM
Hi,
We are using PRTG with a Mitel MiVB PBX.
We are getting alerts just fine when something on the system alarms such as SIP trunks failing which is fine but the information included in the email doesn't state what the issue is and ...
Tue, 10 Jun, 2025 at 3:55 PM
Dears .
Can i determine the peak time at Netflow sensor and what is the type of the traffic ??
i need percentage and the time that we have a peak time at netflow sensor ?
Can i get that ??
Thanks
Article Comments
Hi ther...
Tue, 10 Jun, 2025 at 3:55 PM
i doesn't seem to be possible to create custom field/properties for a device ?
- will that be something that's being considered
Scenario's adding server purchase date, warranty/carepack expiry date etc
And then be able to run ...
Tue, 10 Jun, 2025 at 3:55 PM
Hi there
I'm trying to monitor our Skype for Business Servers - without much luck though :( How can I get my script to be run on the remote server itself?
Script:
$query = Get-CsWindowsService RTCMEDSRV
[string]$result = $query....
Tue, 10 Jun, 2025 at 3:55 PM
Hallo zusammen,
ist es möglich, die Textgröße für Tabellen in Maps zu ändern, oder müsste ich dafür ein eigenes Mapobject erstellen?
Konkret geht es mir um das Objekt "Datentabellen" -> "Fehler-Sensoren". Auf eine...
Tue, 10 Jun, 2025 at 3:54 PM
Good Day PRTG-Afficionados,
For monitoring a remote Linux device I would need to use a remote probe (not mini probe) so that even when communication goes down the data keeps being collected. Installing a WIN10 PC is unfortunately impossi...
Tue, 10 Jun, 2025 at 3:54 PM
Hi,
I want to be able to stop notifications for the probe server when installing updates, what is the best way to achieve this?
Thanks
Article Comments
Hello,
PRTG isn't storing whether a notification has been sent fo...
Tue, 10 Jun, 2025 at 3:54 PM
With PRTG, is it possible to setup alerts for all interface if their traffic utilization exceeds a certain percentage?
For example if I have a router, and switches, I want to know if any of the interfaces are exceeding 80% utilization for...
Tue, 10 Jun, 2025 at 3:54 PM
I am looking for a sensor that is similar to the SNMP APC Hardware sensor.
Which other sensors also make sense in monitoring USPs?
Thanks a lot in advance!
Article Comments
Hello,
I'm afraid there are no native sensors ...
Tue, 10 Jun, 2025 at 3:54 PM
Hi friends..!! I hope your help please.
I have set up NetFlow V9, but i have a question:
How can i create a automated task for debugging collected data?
How can i monitore data link from my suppliers?
Thank you in advance for your s...
Tue, 10 Jun, 2025 at 3:54 PM
Hello,
I would like to monitor a Linux server to alert when no files fall within 24 hours within a specific folder, could you help?
Article Comments
Hello Jose,
Thank you for your post.
You can monitor smb shares on Linux ...
Tue, 10 Jun, 2025 at 3:54 PM
Hello,
we're using PRTG Network Monitoring for a small department of a company that is operating world wide. The department is a client of us. There are plenty Firewall Rules and separeted Networks.Therefore we need to monitor each PC w...
Tue, 10 Jun, 2025 at 3:54 PM
Hi @ all.
The problem or better the challenge isn't new but I try to implement a hardware monitoring for Fujitsu Server (Primergy's). It's a shame that paessler doesn't have sensors for it (why not??? does the oids are dif...
Tue, 10 Jun, 2025 at 3:54 PM
i was using SNMP Cisco ASA VPN Traffic sensor to monitor a connection and it was working, but suddenly the sensor is down
even though the VPN connection is working fine with no changes on the firewall or whats so ever
error:
There is no a...
Tue, 10 Jun, 2025 at 3:54 PM
Dears,
I have created some Maps with administrator account. Now when I create user with only read privilege they cant see the map if they see the map it is not active.
could you please provide how to give users access to the active maps...
Tue, 10 Jun, 2025 at 3:54 PM
I have got Netflow running on a Cisco ASA and have a remote probe to collect the data.
TCPView is showing that data is arriving from the ASA on the configured port and that it is then being sent on to the NSM server. When I view the NSM pa...
Tue, 10 Jun, 2025 at 3:54 PM
Hi,
We have a requirement to pause sensors from command line. As read in the previous KB posts, I found out there is a utility tool for cmd line named PRObject.exe. However, when I am connecting it the PRTG server, it gives the below erro...
Tue, 10 Jun, 2025 at 3:54 PM
Hey,
is it possible to monitor exchange online queues?
We had a problem that all mails to external people have been stuck in exchange online with pending status due to a firewall problem at our side. We noticed this far too late, so here th...
Tue, 10 Jun, 2025 at 3:54 PM
Is it possible to use the Windows IIS webserver as SSL proxy for PRTG?
Article Comments
This article applies to PRTG Network Monitor 12 or later and IIS 7 and above
This article does NOT describe a full configuration of the II...
Tue, 10 Jun, 2025 at 3:54 PM
Is it possible to reference the error/warning limit values for a sensor in a map object? Specifically I would want to get the values for:
Upper Error Limit
Upper Warning Limit
Lower Warning Limit
Lower Error Limit
I am working on a c...
Tue, 10 Jun, 2025 at 3:54 PM
Hey,
I have a question, i add some device in prtg with powershell script and csv file, i have added the name of the device, the state, district and location, but how can i add some ip addresses to devices with the script and my csv file?
...
Tue, 10 Jun, 2025 at 3:54 PM
Hi.
We have just added all our Paxton Net2 door controllers to PRTG with only a ping sensor on them.
The default is 1 minute, but i've changed the frequency of the parent group down to 15 minutes, as the Net2 boxes all beep when rec...
Tue, 10 Jun, 2025 at 3:54 PM
We had multiple sites and i want to add a ping sensor to them via command so I need to know what is a command to add a ping sensor for a device in PowerShell environment.
Article Comments
Check out PRTGapi. You'll need to us...
Tue, 10 Jun, 2025 at 3:54 PM
Hi there,
how to set maximum value for a channel?
I want to check a limited storage space with a custom sensor (like the WMI Storage Sensor).
The scaling has to fit.
I appreciate tips :)
Article Comments
Hi Espriomo,
If y...
Tue, 10 Jun, 2025 at 3:54 PM
Good Afternoon,
My PRTG Servers are in a Data Center in The Netherlands and I need to monitor a customer environment located in Austria. Monitoring will be done over the public Internet.
What would be best practice for the placement of ...
Tue, 10 Jun, 2025 at 3:54 PM
Hello,
since i can't find anything current about this topic i decided to open a new one.
Is there any progress that affects running a Exe/Batch/Script from the Remote Probe as an notification trigger?
For example:
I need to rest...
Tue, 10 Jun, 2025 at 3:54 PM
Hi guys,
I need to monitor my nginx server but there is no ready-made module like apache in prtg.
How can I do this for nginx?
Thanks.
Article Comments
Hello,
What aspects are you looking to monitor exactly? This article m...
Tue, 10 Jun, 2025 at 3:54 PM
Where is Log (folder) should deleted or save to delete to free more disk space?
Article Comments
Hello,
If you are running out of disk space our recommendation would be to use the "Historic Data Purging" settings yo...
Tue, 10 Jun, 2025 at 3:54 PM
I have a custom python script that was written to use the paepy module to format values properly. When it was written, PRTG used Python 3.4 and a simply "pip install paepy" would do the trick.
Trying that with the current ver...
Tue, 10 Jun, 2025 at 3:54 PM
After updating to PRTG 20.1.55, I noticed that the probe GIDs I manually assigned to my remote probes have changed. What is the reason for this change and does it affect my monitoring?
Article Comments
This article applies as of...
Tue, 10 Jun, 2025 at 3:54 PM
So I have two similar devices Dell iDRACs we had both devices responding correctly but we wanted to start to use one general SNMP user. I changed the snmp creds on device 1 to SNMP V3 and all sensors came up green. I then went to the second...
Tue, 10 Jun, 2025 at 3:54 PM
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User Story
As a PRTG User, I want to receive alert notifications from Gra...
Tue, 10 Jun, 2025 at 3:54 PM
I have weekly and monthly rports that run for the previous period. I would like to send those reports at a specific time like 8:00AM instead of 12:00AM when the reports run.
Article Comments
Dear Jeremy
For those reports, the...
Tue, 10 Jun, 2025 at 3:54 PM
Hi, I have to map the devices based upon location in the mapping option. I have tried displayed options which are available in the settings while trying to drag the geo map unable to map the devices and kindly suggest on this.
Thanks in a...
Tue, 10 Jun, 2025 at 3:54 PM
Hi!
Is there a way to acknowledge a sensor in warning status?
It would be nice to mark lower level issues as well that we are actually working on them, eg. ticket opened on a problem, and waiting for the resolution.
Thanks!
Arti...
Tue, 10 Jun, 2025 at 3:54 PM
Can I have MQTT roundtrip sensor working on a Raspberry Pi using miniprobe?
Article Comments
Hi Marcelo,
This is not possible since all Sensors at a miniprobe are script based. At the moment, we have no script for the MQTT Rou...
Tue, 10 Jun, 2025 at 3:54 PM
I am trying to monitor Netgear GS108Tinterfaces however I am getting error on some sensors.
For Sensor (003) Slot: 0 Port: 3 Gigabit - Level RMON (and Traffic), I get the following error: SNMPERR_BAD_SEC_NAME (SNMP error # -27).
The sw...
Tue, 10 Jun, 2025 at 3:54 PM
Why is there not a way to remove a portion of log entries?
I know we can delete ALL log entries, but we are left with a choice, keep them all or delete them all.
Why have you never programmed a way we can just select the ones we want go...
Tue, 10 Jun, 2025 at 3:54 PM
Hi,
I have many server with a whitspace in the name. If we have an error on serveur we send a notification to an powershell script if i use %device we have not the entire server name because whitespace break...
I have try -server '%...
Tue, 10 Jun, 2025 at 3:54 PM
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User Story
I'd like to be able to use placeholder variables on Servic...
Tue, 10 Jun, 2025 at 3:54 PM
Does the prtg have a sensor to monitor the sonicwall's pppoe connection? I need to monitor when pppoe disconnects.
Article Comments
I assume that the interface is not listed when adding the SNMP Traffic Sensor?
Feb, 2020 ...
Tue, 10 Jun, 2025 at 3:54 PM
I've just make a report via historical data. I choose start date 01/01/2020 00:00 to end date 01/02/2020 00:00, and it should be 31 days in january 2020. But in the report Uptime Stats says:
Up: 99.631 % [30d 21h 11m 43s]
Down: 0.369...
Tue, 10 Jun, 2025 at 3:54 PM
I want to use my Microsoft Lync Server to send out PRTG notifications. How can I achieve this?
Article Comments
This article applies to PRTG Network Monitor 12 or later
Configure PRTG for Microsoft Lync Server
Using PRTG'...
Tue, 10 Jun, 2025 at 3:54 PM
Hi.
I am facing issues installing the PRTG in Windows 2008 R2 64-bit. During installation, there is this error:
Access Violation at address 72F71F74 in module 'rtutils.exe'. Write of address 72F71F74.
Although the installation f...
Tue, 10 Jun, 2025 at 3:54 PM
Hi all,
I'm trying to figure out how to remove the text and symbols from the 'Name and Status (sizeable, status-related background)'.
For context, this is my map - https://ibb.co/ZcMNs9v
I'm trying to add a dynamic box w...
Tue, 10 Jun, 2025 at 3:53 PM
