kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

[OPEN ]Feature Request: Add REST Sensors for Dell EMC VPLEX
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to monitor our Dell EMC VPLEX (storage ...
Tue, 10 Jun, 2025 at 3:15 PM
Script to monitor a sapHana
Dear, good afternoon, how are you? I need help, where I find the script to monitor a sapHana running on a linux server is very urgent Article Comments Hello Daniel, Thank you for your message and best wishes for this year. R...
Tue, 10 Jun, 2025 at 3:15 PM
WMI CPU sensor works, but Memory and Disk usage fail with (Connection could not be established (8007
So We have an HP Proliant server running 2012 r2. I've checked all the steps in the "So my WMI sensors don't work" guide. What's strange is, the CPU WMI sensor works, and the WMI sensors on every other server work. It&...
Tue, 10 Jun, 2025 at 3:15 PM
Regex for Firmware Version
i would like to read the firmware of our firewalls with regex. unfortunately i always get the error -9.9999999. the display of the firmware in the message is so v6.2.4,build1112,200511 (GA). I would like to display the first 3 numbers in...
Tue, 10 Jun, 2025 at 3:15 PM
Error with SNMP OID Values
Experts, I want to get the "Interface throughput in Mbps" values by using snmp oid values to our prtg server from netscaler appliances. When I used the value below, it gave me "#N SNMP_EXCEPTION_NOSUCHINSTANCE223" e...
Tue, 10 Jun, 2025 at 3:15 PM
personal favorites
Hello, How can i create personal favorites to each PRTG yser? For some reason all the users can see all the favorites. Thanks, Yaron Article Comments Hello Yaron, I'm afraid this isn't possible. All favorites are ...
Tue, 10 Jun, 2025 at 3:15 PM
Windows version query
Hello, could you explain how to create a custom sensor to know the current OS version on PowerShell? The command is the following: Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion' -Name ReleaseID | Select-O...
Tue, 10 Jun, 2025 at 3:15 PM
Disable Warning Alerts
Greetings! I need to disable all warning alerts (and warning ended too) somehow. How can I do this? Article Comments You will have to examine your notification triggers and either disable (set to "no notification") ...
Tue, 10 Jun, 2025 at 3:15 PM
Synology USB drive
Is it possible to monitor the free space of a USB drive connected to a Synology NAS? Article Comments Hello Adrian, Thank you for your message and best wishes for this year. Regarding your question, it is indeed possible to...
Tue, 10 Jun, 2025 at 3:15 PM
How create a lookup that handle 'null' values
Hi everyone, I am currently testing a REST Custom Sensor JSON Sensor where I would like to monitor a REST API that should give a state about different services. For that I created a custom template for this specific page : { "...
Tue, 10 Jun, 2025 at 3:15 PM
[OPEN] Audit logging / tracking changes within the PRTG sensor configuration
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want better tracking of what actually happen...
Tue, 10 Jun, 2025 at 3:15 PM
Vmware Host in standby mode
Already stated five years ago here : https://helpdesk.paessler.com/en/support/solutions/articles/62935-vmware-esx-and-standby-mode Since vcenter shows accurately host in "standby", could PRTG sensor read this state somewhere ? B...
Tue, 10 Jun, 2025 at 3:15 PM
Dependency for VPN failover connection
Hi. We have a lot of fortigate firewalls that we monitor with our PRTG installation. Recently we have implemented failover vpn configuration. There are 2 vpn tunnels to another firewall over 2 different interfaces. The secondary tunnel will...
Tue, 10 Jun, 2025 at 3:15 PM
Complete the required information in prtg tickets automatically
hi there; Is it possible to fill the information in prtg tickets automatically based on the information in the relevant parameter and alarm?. best regard and thanks Article Comments Hello, It's possible to create tickets fo...
Tue, 10 Jun, 2025 at 3:15 PM
Veeam PRTG Sensor Reloaded not working on non-domain host
Hello. I try to run the Veeam Custom Sensor. The problem is, that the Veeam Server is not in the domain. I set the right credentials in the device and did use the option to use the credentials of the parent device. But I get the error ...
Tue, 10 Jun, 2025 at 3:15 PM
Problem with parsing "Custom REST Sensor" Json
Dear all, i have the problem that i get always this error if i try to parse a Template for my Sensor: "unexpected Float while scanning object end expected "," or "}"." TEMPLATE: { "prtg": { &...
Tue, 10 Jun, 2025 at 3:15 PM
AXIS Cameras and Monitoring with AXIS MIB File
Hello At the moment we test with prtg and AXIS Cameras. I have downloaded the MIB File from AXIS (http://www.axis.com/de/techsup/software/video_mib/index.htm) and imported with the prtg MIB Importer. After that i enabled snmp1 and v2 on...
Tue, 10 Jun, 2025 at 3:15 PM
http Action Notification
Hello there How can i have exact all of the body of the email notification (html) via http action (post - API) in same schema? I test all of the payloads, but i think some of the html body content does not exist in payloads, such as graph...
Tue, 10 Jun, 2025 at 3:15 PM
New OPC UA-Sensor
Hi, how can i use this new sensor. I've updated to the latest version, but i can't select this new sensor. I didn't see all the new OT-Sensor (ModbusTCP; MQTT; OPCUA). I'm very interrested of these typs of sensors, because...
Tue, 10 Jun, 2025 at 3:15 PM
Sending Traps from Cisco SNMP V3 to PRTG
Hi, I am planning to send SNMP Traps from Cisco routers which is currently using SNMP V3 with Authentication SHA and Encryptions AES to PRTG. I want to check whether PRTG is capable of receiving Traps from SNMPV3 device and how please p...
Tue, 10 Jun, 2025 at 3:15 PM
Can I use powershell to return multiple readings from a single sensor?
I have a list of sensor readings covering a 24-hour period that I would like to get into PRTG for tracking and reporting purposes. This file contains several channels collected at specified time intervals during the period. Sample of sour...
Tue, 10 Jun, 2025 at 3:15 PM
[Question] PRTG Notification Template configuration: Amazon SNS
Hi all, We're currently utilizing the AWS SNS Notification Service message but, as those of you that might know, it seems to require an IAM user account. I would like to avoid this by using an IAM role assigned to the EC2 instance ins...
Tue, 10 Jun, 2025 at 3:15 PM
Accessing PRTG API Logs
I'm tyring to connect to PRTG from ServiceNow using their built in connector. The inital call to pull data works fine but subsequent runs do not seem to be pulling any events via the PRTG API. Is there a way I can see the request/resp...
Tue, 10 Jun, 2025 at 3:14 PM
Enhance the search engine in the PRTG Web GUI
Do you want this feature implemented, too? Please upvote by clicking Thumbs up! User story As a PRTG user, I want to make searching using the Web GUI much more intuitive than it currently is (after an initial search is completed) Deta...
Tue, 10 Jun, 2025 at 3:14 PM
Edit default channel values
Hello, is it possible to edit the default channel setting of a sensor?The goal should be when a new sensor is created that only the limit value for errors is defined (without templates). Example Sensor SNMP Disk Storage Default: Limit...
Tue, 10 Jun, 2025 at 3:14 PM
How to setup template file for REST Custom Sensor
I am trying to monitor Cisco UCS IMC Redfish API using PRTG REST Custom Sensor. The data I want to monitor is the IMC firmware version and its udpate status. From testing, I can get return in JSON format as below { "@odata.id&quo...
Tue, 10 Jun, 2025 at 3:14 PM
Web UI cannot be reached out outside the server
Greetings, I have a PRTG network monitor server recently been powered off, I just power it on today, but found it cannot be opened outside the server, I can only reached out it from its loopback address(127.0.0.1), by checking the server&...
Tue, 10 Jun, 2025 at 3:14 PM
SSL Certificate Sensor - error on non-existing cert.
Hi. We set up the SSL Certificate Sensor on an Exchange server where it found an old expired self signed certificate. It gave an alert as expected. On the server in question we then created a new self signed certificate and deleted the ol...
Tue, 10 Jun, 2025 at 3:14 PM
Disable device renaming on AutoDiscover?
Is it possible to disable the device renaming during auto-discover? This is a very frustrating 'feature'. Every device manually created has to be renamed again after auto-discovery, then potentially again in the future if it'...
Tue, 10 Jun, 2025 at 3:14 PM
trap receiver messages shows no information
I set up a snmp trap receiver for a device that's sending periodic traps. The sensor receives the messages but I don't know what these messages are because there is nothing in the agent, enterprise or bindings columns http://i.imgur...
Tue, 10 Jun, 2025 at 3:14 PM
How to monitor multiple network on the same location
I want to monitor several devices on a single location. However, these devices are connected to different networks by different service providers, so they are actually not connected to each other. What is the best option to monitor them all...
Tue, 10 Jun, 2025 at 3:14 PM
Copy zoom.status.template
I attempted to copy the zoom template for similar products that use the same status page API, which half works. This is my code, file name mitel.status.template: { "prtg": { "description" : { "d...
Tue, 10 Jun, 2025 at 3:14 PM
SNMP error # 223
when i adding sensor Cisco IP SLA in my prtg ... PRTG Network Monitor 20.4.64.1402 x64 i got this message Sorry, the scan for available monitoring items has failed! Could not create the Cisco IP SLA sensor on device No such instance (SNM...
Tue, 10 Jun, 2025 at 3:14 PM
How to monitor when a windows cluster node fails over
We would like to monitor when a sql server cluster node failover to the other cluster. Is this possible in PRTG? Article Comments Hello there, I would recommend to take a look here. Does this work for your case? Kind rega...
Tue, 10 Jun, 2025 at 3:14 PM
report
How can i create a report of the top 10 worst interfaces with the bigest number of errors on it? Article Comments Hi there, In the "Reports" section of PRTG you can create a report with the template "Top 10 Upti...
Tue, 10 Jun, 2025 at 3:14 PM
Dynamic LimitMaxError in custom script
Hi, I am using a custom sensor to monitor snapshots in our VCenter. On the first scan I am getting the right error message with the names of the VMs, but the other messages do not update with the updated ones. Please advise. Artic...
Tue, 10 Jun, 2025 at 3:14 PM
Anyone monitoring Infoblox with PRTG ?
I am currently setting up my PRTG to monitor an Infoblox appliance. I am using the IB-PLATFORMONE-MIB.oidlib as the MIB but there is a lot of data returned and not all makes a lot of sense to. The Infoblox team want a Dashboard (which is fi...
Tue, 10 Jun, 2025 at 3:14 PM
Where can i implement my custom Lookups to be loaded directly from MIB File?
Hello I have modified the automatically created lookups from one of our MIB Files. How can i directly implement the lookup file into the MIB file, so that i don't have to replace it manually in the custom folder? When i modify MIB F...
Tue, 10 Jun, 2025 at 3:14 PM
How can get the historicdata.json return with value unit information
Good afternoon, When I using following API call to get historic data, the response does not include value unit. /api/historicdata.json?id=2168&avg=3600&sdate=2021-01-11-00-00-00&edate=2021-01-12-01-00-00&usecaption=1 When ...
Tue, 10 Jun, 2025 at 3:14 PM
Remote Probe remains disconnected !!
My remote probe has been disconnected for 2 weeks. I try to reconnect this probe almost every day. I also tried to restart the services, but again no success. PRTG probe service: V20.4.63.1427 PRTG Administration Tool: V20.4.63.1427 tha...
Tue, 10 Jun, 2025 at 3:14 PM
New Veeam Sensor Authentication Issue
Hi, i'm using PRTG Network Monitor 20.4.64.1402 x64 on a Windows 2012 R2 Server. BackupServer is Win2012R2 with Veeam B&R 9.5 Update 4 and Veeam Backup Enterprise Manager 9.5.4.2615. I can login with my credentials (localdomain\...
Tue, 10 Jun, 2025 at 3:14 PM
Bulk Editing Notification Settings on Devices/Sensors
Hi there Is it possible to bulk edit the notification settings on a device/sensor itself (so no changes are made to the actual notification template). Essentially the process I am trying to achieve is; 1. Disable "Inherit All Tri...
Tue, 10 Jun, 2025 at 3:14 PM
Want to see in specific Sensor alarms
Hello, is it possible to create a sensor where I can see all alarms? Like Ack. Alarms a channel , New Alarms a channel etc. Thanks in advance Article Comments Hello, Thank you for your message. Regarding what you would ...
Tue, 10 Jun, 2025 at 3:14 PM
Active Directory Trusted Domain Login
Currently we are trying to have some users from a trusted domain log into our PRTG console. We have added the trusted domain users to a domain local group on the PRTG domain and the error is a generic bad username/password error. When loo...
Tue, 10 Jun, 2025 at 3:14 PM
More granular selection of host NIC's in VMware
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to select individual NIC'...
Tue, 10 Jun, 2025 at 3:14 PM
Monitor RabbitMQ
Hello, I'm trying to monitor some RBMQ components like queue, connections and so on. I succeed to monitor those components and more using custom sensor (HTTP XML/REST Value) ,but I'm getting all the time randomly time outs, warnin...
Tue, 10 Jun, 2025 at 3:14 PM
IIS Application Pool
Hi, we have one IIS Server with an application pool. This pool contains some websites, an application for warehouse management. Every site is the same application, the only difference is the screen size and layout for different devices, i...
Tue, 10 Jun, 2025 at 3:14 PM
Means to monitor traffic on Unifi Dream Machine Pro (UDM-PRO)
Firmware Version: 1.8.5 Release Date: 29/12/2020 UI: 6.0.43.0 Backend: 6.0.43 Buildatag_6.0.43_14348 Is there any way to monitor the Unifi Dream Machine Pro via a PRTG sensor? So far I can only access uptime via SNMP which had to be manua...
Tue, 10 Jun, 2025 at 3:14 PM
Port Security
Can i create a sensor, for a d-link switch, that can monitor a port_security triggering on interface? Article Comments Hi there, please let me know whether the "port_security" trigger is a certain feature of your d-l...
Tue, 10 Jun, 2025 at 3:14 PM
Ready File and show on PRTG
Hi, I have a file that have some like this: 10M John 1G Maria This file updates every day and can increase number of lines or decrease. Its show me size and folder I would like the PRTG to show the size and name in the monitoring...
Tue, 10 Jun, 2025 at 3:14 PM
Grouping errors by device group to only one alert
Hello! For example: An office loses it's connection and all routers are not reachable anymore, then all devices behind the routers are not reachable, too. PRTG will create a fault for every sensor and so there will be a lot of alertin...
Tue, 10 Jun, 2025 at 3:14 PM
How to add Esxi 6.7 Update 3 to PRTG 17.1
I got this error when i add Esxi 6.7 update 3 host to PRTG server 17.1 Could not create the sensor VMware Virtual Machine (SOAP) on device The underlying connection was closed: An unexpected error occurred on a send. Please check the...
Tue, 10 Jun, 2025 at 3:14 PM
Groups
What's the best approach to add groups to regions? For instance I have a number of responsible groups (people) each representative in multiple groups (regions). How do I go about adding these same people groups (For notifications) into ...
Tue, 10 Jun, 2025 at 3:14 PM
Measure up for an ISP Link
Dear Paessler, we have 2 ISP Links and will like to measure the uptime for both links on a monthly bases and possible report on that. What is the best and simplest method to do this? Thank you Article Comments Alex, The ...
Tue, 10 Jun, 2025 at 3:14 PM
Print a map
Hello, I just want to print a map. I'm sorry to ask this question but I really don't find how to. At this time, I make printscreen to print the visible part of my screen. How can I simply print a map ? How to print the list in ove...
Tue, 10 Jun, 2025 at 3:14 PM
Udomi report API. in PRTG
Good afternoon, I have a fuel cell which is monitored online by a 4g modem from Udomi. I can log in to a web environment and see the status and consumption of the fuel cell. Udomi also has a report API. But I do not understand much about ...
Tue, 10 Jun, 2025 at 3:14 PM
Changing the sensor status manually from OK to error
Is there a way to change a sensor status from OK to Error - e.g. with API? Background: The notification is triggered when the number is greater than zero for more than 30 minutes. Then the sensor should also go to error... Unfortunately the...
Tue, 10 Jun, 2025 at 3:14 PM
WMI rpc error 800706BA only when IP is used
Hello, one of our servers got upgraded to Win-Server 2019 (Version 1809 Build 17763.1637) after this upgrade I have trouble with WMI Sensors (especially with Memory- and Drive-monitoring). Using the Paessler WMI Tester I found out, that...
Tue, 10 Jun, 2025 at 3:14 PM
ALCATEL-LUCENT 7360 ISAM FX
Hello Supporter ! Please if somebody can help me. I am trying to monitor LT( Line Terminal), Pon( port), ONU (optical network units) of ALCATEL-LUCENT 7360 ISAM FX SHELF. is there any way to moniotr them? Please give me advice about this c...
Tue, 10 Jun, 2025 at 3:14 PM
Device group notification
If I have 10 devices in a group, is it possible to set notification if 50% of the devices are in warning or down state? Article Comments Hi, Currently we don't offer an option to trigger notifications only if 50% of the de...
Tue, 10 Jun, 2025 at 3:14 PM
Dropbox API not available
Hello, probe device sensor (Common SaaS Check) claims: "88 % (Available Services) is below the warning limit of 90 % (Dropbox API not available)". I can see the following channels: Available Services, Bing, Downtime, Facebook,...
Tue, 10 Jun, 2025 at 3:14 PM
After PRTG update Cisco ASA VPN error when tunnel goes down
We upgrade multiple installations of PRTG to 20.4.63. Since that we get an error from the VPN sensor because the tunnel cannot be found, every time the tunnel goes down. We have configured the sensor that there will be no error when the tun...
Tue, 10 Jun, 2025 at 3:13 PM
How do I change the GID or access key of my local probe?
We have moved our PRTG core installation to a new server using the configuration backup from the existing server. As a result, the new server does not have the credentials for its own probe saved in its configuration. When I try to alter th...
Tue, 10 Jun, 2025 at 3:13 PM
[IMPLEMENTED] Feature Request: Ability to exclude elements from autodiscovery
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to specify which network interfaces, di...
Tue, 10 Jun, 2025 at 3:13 PM
Monitoring Physical Disk
Hi, We have dedicated server, we need to monitor its I/O. As far as I understand, SNMP monitoring does not support physical disks. Please advise. Article Comments Hello Michael, Thanks for the KB post. May I know what serve...
Tue, 10 Jun, 2025 at 3:13 PM
API get the Interface number for all the WAN sensors
I would like to list all the Interface number for WAN sensors? Which API method should I use? Thank you! Best, Adeline Article Comments Hi Adeline, Thanks for the KB post. What you can do is to first generate the list with...
Tue, 10 Jun, 2025 at 3:13 PM
System Health Monitor Question
I am presently monitoring a small estate of 7 servers with PRTG. Each weekend one of the servers regularly alerts over a 2 - 3 hr period with high CPU load. Is there a custom sensor or configuration item somewhere that would enable me to ha...
Tue, 10 Jun, 2025 at 3:13 PM
Sensor for dynamic HTML Page
Hi all, I need to measure the performance of a Website. However this website has only a very small "static" part, so the pure HTML GET request is very fast. The majority of the website's content is loaded dynamically via ASP...
Tue, 10 Jun, 2025 at 3:13 PM
PRTG Desktop Upgrade
After upgrading the server side, i see that the desktop app has a new version available. If I try to upgrade it fails unable to find the prtg_desktop_full_installer.msi. do i have to do something on the server side for existing desktop to f...
Tue, 10 Jun, 2025 at 3:13 PM
Adding a network device
Hi! I have my internal network (192.168.1.*), and your software found every item within that IP range. However, I run a small ISP with IP range 192.168.76.*, and I want to monitor AND log the router bandwidth usage. I currently monitor i...
Tue, 10 Jun, 2025 at 3:13 PM
Sensor state: Unknown after re-establishing connection
Hi guys, I'm having this problem: I have setup a remote probe to a server that works fine. This server connects to internet trhough an adsl connection. When this adsl connection gets offline sometimes, I have one email notification ...
Tue, 10 Jun, 2025 at 3:13 PM
monitor external site
I would like to monitor a site that is external from my network/domain. is it possible? looking to monitor certs and maybe particular pages for uptime. thanks Article Comments Hello there, Thanks for the KB post. It's...
Tue, 10 Jun, 2025 at 3:13 PM
Say to PRTG that WMI Service Stopped is a good status (Failover cluster)
I have an Oracle Database Active-Passive cluster with two nodes. This means that in node1 (the active node) the oracles services are running and in the other node2 (passive) the oracle services are stopped. PRTG when detect services of ...
Tue, 10 Jun, 2025 at 3:13 PM
Low disk space
My PRTG server is running out of disk space. I understand if I decrease the global setting for 'Historic Sensor Data' from 365 days, then my disk usage will go down. However, I still want to keep 365 days for most of my devices. ...
Tue, 10 Jun, 2025 at 3:13 PM
Active Directory Users Not Showing
I did the Active Directory integration. I can login with AD User. But users added to AD later are not showing in the PRTG Users section. Article Comments Hi there, A local user account for an Active Directory user is only crea...
Tue, 10 Jun, 2025 at 3:13 PM
Add XML/JSON element to parse time-stamped data sets in custom EXE/XML Advanced sensor
User story As a PRTG user, I want to parse time-series data (i.e. time-stamped data sets) in Custom EXE/XML Advanced sensor XML/JSON structure in the same manner as built-in PRTG AWS RDS sensor already does it by using XML <time> e...
Tue, 10 Jun, 2025 at 3:13 PM
Why are Preview releases not updated with Release versions?
I'm generally on the Preview release as I like testing stuff but a few times over the years noticed that you'll push out a new Release version but the Preview channel remains oblivious only showing the older version. I have to manua...
Tue, 10 Jun, 2025 at 3:13 PM
PRTG Map: Map created to be send on email
Hi PRTG Team, Understand that the email feature capability is available on PRTG Report. However, what if for our requirement, we do not want values pertaining to the traffic utilization on PRTG Report. All we need is just the graph sho...
Tue, 10 Jun, 2025 at 3:13 PM
Create a new sensor type for hardware templating
Currently we are eating up our sensor count for paused sensors that we use for hardware specific templates that we copy from VIA automation. Would there be a way we could have a sensor status that is called "template" that doesn&...
Tue, 10 Jun, 2025 at 3:13 PM
Monitor Remaining Disk Space
Does PRTG have a sensor that allows it to monitor the remaining disk space? I'm monitoring a few virtual machines and I'd like to see how much remaining free space each of them have so we can adjust it when its almost full. Thank ...
Tue, 10 Jun, 2025 at 3:13 PM
ITOps Board - Adding Users/Groups to Roles from Trusted Domains
Hi there, we have setup ITOps Board on top of a number of PRTG Network Monitors however this server is located in a resource AD Forest which our users do not log into directly. There are multiple separate user Domains, some of which are ...
Tue, 10 Jun, 2025 at 3:13 PM
Datentabelle in Maps filtern
Hallo zusammen, Ich betreibe eine PRTG Installation mit mehreren Remote Probes. ich würde gerne in einer Map eine Datentabelle mit den Fehlersensoren aller, bis auf einer, Remote Probes erstellen. Gibt es hier eine einfache Möglichkeit ...
Tue, 10 Jun, 2025 at 3:13 PM
How can I see which process takes most of my CPU cycles?
My system often has performance issues. Is there a way to determine the Windows process that causes the highest CPU load? Article Comments This article applies to PRTG Network Monitor 14 or later Showing the Process with the...
Tue, 10 Jun, 2025 at 3:13 PM
Possible to change Sensor status with (File Count) Threshold?
Hi all! I'm fairly new to PRTG and needed to implement a Sensor which checks if any files are in a folder. If the sees more than 4 Files in the folder for more than 10 Minutes, it should trigger a E-Mail Notification. I've as of n...
Tue, 10 Jun, 2025 at 3:13 PM
AD Users not created as local Accounts
Hi, I got an issue here where I don't find the reason for.. I have AD authentication active, Admins can login fine. Now I want to put them in groups to get also notifications to them. Unfortunately, there is no local account created f...
Tue, 10 Jun, 2025 at 3:13 PM
Downtime Reporting Basics
I am wondering how downtime is calculated from a sensor. I see the reporting as a Percentage of the time interval which the device was down. Does the sensor ping the device at an interval until it finds the device to be down, at which point...
Tue, 10 Jun, 2025 at 3:13 PM
No notification for BIG IP power supply status
Hello! I cannot setup PRTG to send me an email alert if one of my power supplies in BIG IP goes down. Trigger is default (if down for 60 seconds, send email to group), I can see it in the PRTG log, but there is no email notification sent....
Tue, 10 Jun, 2025 at 3:13 PM
What are the URLs/IPs used in the Common SaaS Check?
In order to use the Common SaaS Check, I need to get the PRTG server added to the proxy, with a whitelist of URLs/IPs. I've looked at the sensor but I can't see the URLs. This sensor is a great idea but it would be more useful if...
Tue, 10 Jun, 2025 at 3:13 PM
VMWare hostserver Leistung - Darstellung in map
Wir verwenden unter anderem auch den Sensortyp VMware Hostserver Leistung (SOAP). Dieser funktioniert auch problemlos, allerdings möchte ich nur einige ausgewählte Kanäle dieses Sensors einzeln in einer map darstellen. Wie ist hierbei vorz...
Tue, 10 Jun, 2025 at 3:13 PM
How can I monitor certified CA certificates with PRTG?
I know I can monitor SSL certificates with a preconfigured sensor in PRTG. But how can I monitor an active digital CA windows certificate on the machine running the PRTG probe? Article Comments This article applies to PRTG Ne...
Tue, 10 Jun, 2025 at 3:13 PM
Build native sensor
Hi, I'd like to build a sensor that behaves like a native sensor. as an example, the win services sensor allows you to select from a dropdown list of services on the device the sensor is added to. I dont want to use the custom senso...
Tue, 10 Jun, 2025 at 3:13 PM
Can I create a notification only for favorite sensors?
Hello, is there a possibility to create an own notification trigger for the selected favorite sensors in the menu sensors - favorites? I would like to select favorites from any desired sensor within different devices. for example the most...
Tue, 10 Jun, 2025 at 3:13 PM
Monitor printers but without error messages
I'm searching for a method to monitor objects like printers in PRTG without them giving error messages. Printers will sometimes be 'offline' which cause an error, but these error's are irrelevant. Is there a method to ...
Tue, 10 Jun, 2025 at 3:13 PM
Protect Sensor against accidental deletion
Hello, I would like to know if it's possible to protect some sensors and/or devices from deletion based on TAGS or Libraries i.E I want to avoid that other administrators delete a device or sensor used in a Report for example. Thank ...
Tue, 10 Jun, 2025 at 3:13 PM
SSO integration
Hi Paessler, we are user of PRTG and currently monitor over 27000 objects across our estate and we are looking to make PRTG maps available through a native M365 app we are developing. I notice SSO isn't available yet, can I ask when thi...
Tue, 10 Jun, 2025 at 3:13 PM
Add Message column in List of Sensors Report template
Is there a way to add a column in the List of Sensors report template so it shows the "Message" text field of the sensors? Article Comments Hello, Thank you for your post. It is not possible to generate reports for...
Tue, 10 Jun, 2025 at 3:13 PM
HTTP Action for notifications JSON
Dear all When using the PRTG hosted by Paessler ther is no possibilty to execute custom scripts for notifications. The "Execute HTTP Action" isn't capable to send JSON notifications. So how can I call a Rest APKI that requir...
Tue, 10 Jun, 2025 at 3:13 PM
[IMPLEMENTED] SQL 2019
Hi, when will there be a Microsoft SQL Server 2019 Sensor? Article Comments Hi there, We have already issued a creation of a native WMI Microsoft SQL Server 2019, but it is still on our to do so far. I also don't expect i...
Tue, 10 Jun, 2025 at 3:13 PM
[IMPLEMENTED] Monitoring Nutanix
Does PRTG have the ability to monitor a Nutanix environment? Article Comments Hi Jared, Well, seemingly there are MIB files within the Nutanix SNMP Configuration section. You could import them using the MIB Importer and then u...
Tue, 10 Jun, 2025 at 3:13 PM
iframe not loading html table
I am running a powershell script to grab tye users logged on to a device. This is output to a html file in form of a table with some formtatting. I copy this to the public directory on the core server. In the map i have a custom html object...
Tue, 10 Jun, 2025 at 3:12 PM