kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Monitor Website using Windows Authentication
I am not seeing a section where I can enter a username and password for a HTTP sensor. We are running the website on IIS and are using Windows authentication. Article Comments Hi, the "normal" HTTP Sensor does not pr...
Tue, 10 Jun, 2025 at 2:49 PM
How to remove aothomatically appended infomation
I am working on making the alerts as compact as possible. There is a section at the bottom of every alert which is getting appended automatically. See example below. Is there way to remove this footer? Thank you. =========================...
Tue, 10 Jun, 2025 at 2:49 PM
Highest Bandwidth using client
I ran the auto discover and found my network clients. I need to monitor the client who is using the highest bandwidth. I am still on trial and couldn't find out how to do that. Can someone guide me please? Thanks, Articl...
Tue, 10 Jun, 2025 at 2:49 PM
Protocoll to Syslog
Hi, I'v been working with the syslog alerts, nice and no problems so far. But now I want to send the complete log to a syslog server, because these log shoul be archived within a SIEM solution. As far as I have seen there is no pos...
Tue, 10 Jun, 2025 at 2:49 PM
Erroneous/false alarms
Hi, More recently, the program alarms works is not satisfactory. There was a lot of false alerts. I have 400 active sensors, and every two to three hours I'm losing connect with them. At the same time with the network devices that I m...
Tue, 10 Jun, 2025 at 2:49 PM
Probelm with SNMP mib file
I am trying to upload .mib file into a trap reciever to route my SNMP traps. It says 0 files added, when i treid to upload. What might be the probelm. I did all neccessary configratons in trap reciever. Article Comments Hi, may...
Tue, 10 Jun, 2025 at 2:49 PM
Problem while sending traps to trap reciever using SNMP mib file
I am trying to upload .mib file into a trap reciever to route my SNMP traps. It says 0 files added, when i treid to upload. What might be the probelm. I did all neccessary configratons in trap reciever. Mib files i used are like below.... ...
Tue, 10 Jun, 2025 at 2:48 PM
wmi service sensor - Running channel
Hi, What is the real purpose of “Running (msec)" channel of WMI-service sensor? I’m asking that since i updated to PRTG 12.2.1.2041 (from last ver. of 9) i had noticed that the value of "running" channel has increased to ab...
Tue, 10 Jun, 2025 at 2:48 PM
why do sensors come up with No Such Name (SNMP error # 2)
Often sensors come up with an alarm stating No Such Name. We have forced snmp mib ifmib persist on all our Cisco switches. The switches are not rebooted nor have any ifindexes changed after the initial auto-discovery. When the error occur...
Tue, 10 Jun, 2025 at 2:48 PM
prtg compiled 64bits
I have a large installation. My server has 30GB of RAM. When do you offer for a 64-bit compilation that allows having more than 4GB? Article Comments Hi, we are already working on a 64bit version and hope we can release the sam...
Tue, 10 Jun, 2025 at 2:48 PM
Inconsistent notification subject
I have set a custom subject for out notifications (%device (%shortname) %status %down: %message), but when I get the 'summarized notifications' email the subject has defaulted to this... [PRTG Network Monitor (SYDPPRTG01)] 3 Summa...
Tue, 10 Jun, 2025 at 2:48 PM
MIB Import Error "Identifier or Type expected"
I am trying to import a F5 MIB and I am getting the error above. How can I upload the MIB for you to take a look as described in one of your KB article? Article Comments Hi, the error occurs most likely, due to an error in th...
Tue, 10 Jun, 2025 at 2:48 PM
Placeholder for cluster node
i need to send in the email subject the name of the node that was active during the alarm. is there such a placeholder? Article Comments Hi, Im afraid there is no such placeholder. You find a list of all available placeholder...
Tue, 10 Jun, 2025 at 2:48 PM
Sensor state unknow
Hello, We have purchased a license for PRTG. Since I added, there are some problems: The probe disconnects 5 minutes several times a day (State disconnected) There are about 600 sensors are in an unknown status. But before, the senso...
Tue, 10 Jun, 2025 at 2:48 PM
What are the different examples of setproperty.htm
We are looking to automate a number of functions within PRTG, however we are finding issues with finding any documentation on the values that any of the RESTful API calls can make. What are the values that can be accepted by setproperty.ht...
Tue, 10 Jun, 2025 at 2:48 PM
Monitoring Infortrend SANs
Hi I'm evaluating PRTG and I must admit I like the product. I'm having trouble getting information out of our SANS. We have 5 in total 3 Infortrend and 2 HP iSCSi SANS and although I can setup pings, http, https, SNMP Uptime, I...
Tue, 10 Jun, 2025 at 2:48 PM
CPU utilization on Server core hits 100% when trying to enable AD integration
Good day all, I just recently installed PRTG V12.2.1.041 and am currently going through testing the software in trial mode. When I try to enable AD integration CPU utilization hits 100% (PRTG Enterprise Console.exe 45-50%, PRTG Server.exe...
Tue, 10 Jun, 2025 at 2:48 PM
Update PRTG APP?
Hello, is there any Plan to bring out an New Version of the PRTG APP, because we missing the funktion to Acknowledge an Alarm, we can only set it to "Pause". App Runs on Android Christian Article Comments Dear Ch...
Tue, 10 Jun, 2025 at 2:48 PM
Installation errors
I get the error message "PRTG GUI starter has stopped working" on first running the PRTG Enterprise Console. I am running a 64-bit PC with Windows 7. Processor is Inter Core-i5 2500K. Have tried uninstalling and reinstalling s...
Tue, 10 Jun, 2025 at 2:48 PM
update von 9 auf 12 - wmi sensoren?
guten tag, wir haben in unserer umgebung momentan ca. 720 sensoren am laufen. einige davon sind vom typ wmi: 25x wmidiskspace, 25x wmimemory, 39x wminetwork, 25x wmipagefile, 8x wmiprocess, 26x wmiprocessor, 13x wmiservice sie moni...
Tue, 10 Jun, 2025 at 2:48 PM
POP3 Round Trip Sensor is red all the time
Dear support, I have a POP3 roundtrip sensor and it's red all the time. It shows the error: Checking for Messages: Maximum Trip Time exceeded (giving up) I set the Maximum Trip Time (sec) to 600, 800, and the sensor continues red wi...
Tue, 10 Jun, 2025 at 2:48 PM
total uptime percentage of all sensors
Hi, I need to provide management with the total uptime of all the devices we monitoring for the past month.It needs to be a percentage and just the ping uptimes would be suffient.We are monitoring quite a large network and add sensors daily...
Tue, 10 Jun, 2025 at 2:48 PM
Powershell custom sensor and Exchange 2007 problem
The following script is working on the PRTG server in a power shell without problems but from PRTG (custom sensor) not. Please assist. Thank you. -------------------------------------- [string]$status = "" [string]$result = &qu...
Tue, 10 Jun, 2025 at 2:48 PM
Brocade monitoring
Dear Support, I would like to add some fiber-channel switches that are into a HP Blade enclosure to see their bandwidth usage. I used the autodiscovery and I got the interfaces, so far so good, But I read on Brocade communities that t...
Tue, 10 Jun, 2025 at 2:48 PM
how can i configure emails from reports for Monday to Friday only.
how can i configure emails from reports for Monday to Friday only. Article Comments Hi, I'm afraid this is not possible. Sorry. Best regards Jun, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:48 PM
Monitoring .Net Process
Ich versuche einene WMI Prozesssensor zu erzeugen welcher ein ausführbares Programm überwacht. Prozessname = KS.Server.Host.Engine.exe. Fehler 80041010 Specified Classnot Valid. Die Angabe der EXE in Hochkommas führ nur zu Fehler ohne Fehl...
Tue, 10 Jun, 2025 at 2:48 PM
Others in Top Connections
Hi, again I'm through of the old issue that is "others" in top connections. this time my costumer complain there was a high bandwidth but who is spend more ? we can't know because the high spend is in "others"...
Tue, 10 Jun, 2025 at 2:48 PM
VoiP
I just want measure the QoS Parameter between the Firewall and the Phone-Server. Just to get an impression how does the phone-server, switch and firewall do their job. How must I do that? I cannot set a QoS-Sensor on the IP-Adress of the Ph...
Tue, 10 Jun, 2025 at 2:48 PM
Create multiple sensors
How can I create multiple custom snmp sensors at once ? Is there a way to use the api ? Article Comments You can use the Paessler MIB Importer and Converter to create an oidlib. You can use this oidlib with the SNMP Library sens...
Tue, 10 Jun, 2025 at 2:48 PM
Monitor when IP address come online
Hi, Another question. What is the best way to monitor when an IP address becomes responsive? I want to be able to know when a particular backup DLS line becomes active as it is a backup line and not on normally. Thanks John ...
Tue, 10 Jun, 2025 at 2:48 PM
How can i create a report about the power consumption for a month and a year?
I would like to create a report about the power consumption for a month and a year. I’ve sensors for power line measurement true power in Watt. Is there some way to create such a report? Article Comments Hello, with such a cal...
Tue, 10 Jun, 2025 at 2:48 PM
How to customize a column in the sensorlist report?
Dear Paessler team & community, The report template "List of sensors (no graphs)" almost perfectly fits our needs. The only issue is, that there is too much info in the first column "Probe, Group, Device". How can ...
Tue, 10 Jun, 2025 at 2:48 PM
HTTP Transaction Sensor not working after upgrade from v9 to v12
I recently upgraded my PRTG monitoring environment from version 9.2.1.2280 to version 12.2.2.2157. After the upgrade and fixing the documented changes (such as VMware sensors, etc.), I have a HTTP Transaction Sensor that is now failing. T...
Tue, 10 Jun, 2025 at 2:48 PM
Reporting down time
I would like to have a report that shows the down time of all ping probe. preferable grouped in a complete total. is this possible? and how do i do that? i have been playing around with the reports but no luck uptil now. Article Com...
Tue, 10 Jun, 2025 at 2:48 PM
Wrong Datatree Version. Needed 6-found:7
Hi, After uninstall PRTG12 (PRTG Network Monitor 12.2.2.2157 Setup Commercial (Stable).exe). Then re-install PRTG9(PRTG Network Monitor 9.2.1.2280 Setup (Commercial).exe) I use the same data folders and config file. The system responsed...
Tue, 10 Jun, 2025 at 2:48 PM
How to save the log of a sensor/device to a file to send to the ISP?
How to save the log of a sensor/device to a file to send to the ISP? Or even for my own reports. Article Comments Hi, you might try the Historic Data function of PRTG for this purpose. Best regards Jun, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:48 PM
How to exclude traffic based on port?
We have netflow running on the outside interface of our router which is taking a full BGP Internet feed. I need to exclude the BGP traffic on the sensor so that it won't continue to skew our reports. I have tried in the exclude box ty...
Tue, 10 Jun, 2025 at 2:48 PM
Wildcards for Group Level Authentication?
In regards to 'Credentials for Windows Systems' - Do you have to enter a "wildcard" in the server / domain name at the group level in order to authenticate against individual server names vs a domain name? I'd like...
Tue, 10 Jun, 2025 at 2:48 PM
Does PRTG V12 support Internet Explorer 9?
I have a Microsoft customer who can only use MS IE9 as their web browser. Is PRTG V12 compatible? Is there a compatibility mode to help it along? THX! Article Comments Hi, yes, PRTG supports IE9 albeit we do not recommend...
Tue, 10 Jun, 2025 at 2:48 PM
How can i get back on to the server
i set up the free trial last night and i forgot my user name is there any way to fix this so i can get back in i dont want to delete every thing and i am hoping that you can help Article Comments Hi, please open the program &qu...
Tue, 10 Jun, 2025 at 2:48 PM
Can I define location based on IP?
I have approx 150 remote sites (and several hundred larger ones) with a router, switch, and generally less than 5 devices. Can I somehow relate the location to the IP address - ie, device x is in subnet 10.140.20.x therefore it is in site...
Tue, 10 Jun, 2025 at 2:48 PM
PRTG Enterprise Console installation error
Hi, After installed PRTG Enterprise Console, I got the error message "the machine is already running a server installation of PRTG Network Monitor. Please update the server installation" But actually there's no any PRTG Se...
Tue, 10 Jun, 2025 at 2:48 PM
measure GHz on virtual CPU
Hi Is it possible to measure the GHz of the CPU's on an VMWare Windows Client? My VM has dynamic vCPU and depending on the CPU demand of the other VM's and my CPU-demand, the real power of my CPU is different. I have no access to th...
Tue, 10 Jun, 2025 at 2:47 PM
Does Remote Probe Needs WMI Service On Local Machine?
Hello, machine a is the prtg server core machine b is a server 2008 r2 different vlans and a firewall between because of security reasons i cant add wmi sensors to a device therefore the chosen method was to use remote probe but because of ...
Tue, 10 Jun, 2025 at 2:47 PM
Is it possible to migrate one device + sensors to a new prtg installation?
What we like to do is consolidate multiple PRTG instances. This requires a merge of the PRTG monitoring databases and we where wondering if this is a scenario that is possible. If possible where can we find a guide to perform this merge? ...
Tue, 10 Jun, 2025 at 2:47 PM
Is there a limit number of request per seconds for PRTG API?
Hello, I'm currently using PRTG API to retrieve performance of each sensors for further processing and use in our own system. We have around 3 thousand sensors and we first retrieve a sensortree for having the complete list of devic...
Tue, 10 Jun, 2025 at 2:47 PM
can i give access rights to devices and sensors to users in 2 groups?
i have 2 user groups and i want to give access to them to different devices and in some cases to the same devices Article Comments Hi, yes that is possible, you can set up access rights for every sensor/device/group individuall...
Tue, 10 Jun, 2025 at 2:47 PM
Can we use some snmp function from PRTG in vbscript to request devices ?
Hi Support, I would like to know if we can use some snmp request function directly in VBscript or Batch file ? Example with ASP and javascript => var oSnmpRqst = new ActiveXObject("CoreAsp.SnmpRqst"); BR, Denis ...
Tue, 10 Jun, 2025 at 2:47 PM
How to backup (device/sensor/notification/map) only?
Hi Paessler, If I only want to backup device/sensor/notification/map only (giveup logs and historical data). Which files or folders I need to copy out? (PRTG Configuration.dat ??) Thanks! Article Comments If you only want to...
Tue, 10 Jun, 2025 at 2:47 PM
Is it possible to show temperatures to two decimal places
We have many temperature sensors running in PRTG and all works really well One thing we need is for the temperatures to be reported with two decimal places in the reports and in Live / 2 day / 30 day / 365 day views - they are currently b...
Tue, 10 Jun, 2025 at 2:47 PM
Stop sensors changing state
I was looking for a way of stopping sensors reporting downtime. Currently i've several sensors on each radio that i'm monitoring all of which report down separately and therefore we get separate alarms/emails which clogs up the syst...
Tue, 10 Jun, 2025 at 2:47 PM
Why do all the ping's drop sporadically?
We have 600~ sensors and since a month or 2 ago all our pings have been dropping for a small window of time (less then a minute) All other sensors keep on working and there is no mention about anything happening in the logs. I was wonderi...
Tue, 10 Jun, 2025 at 2:47 PM
https over non standard port
Is there a way to configure PRTG to use HTTPS over a port other than 443? We have it on a box that has port 443 in use so we need to make it something else. I can't see an option in the Server Admin tool but I'm hoping for a conf...
Tue, 10 Jun, 2025 at 2:47 PM
wmi service error 80041001 The call failed
When trying to add a wmi service sensor I have this error 80041001: The call failed. Thank you Article Comments Hello, it seems there is a problem with the WMI on this machine: http://networkadminkb.com/KB/a21/how-to-fix-wmi...
Tue, 10 Jun, 2025 at 2:47 PM
WMI Custom Sensor, millisecond problem
Hi, We have created the WMI custom sensor that return the value as a millisecond ie. AvgDisksecPerRead The problem is PRTG don't show the value as a millisecond, for example it shows just 0 for the 0.008 value. Thanks in advance. ...
Tue, 10 Jun, 2025 at 2:47 PM
Reported speed differences compared to MRTG
We're comparing PRTG against MRTG here to see whether we should upgrade our (basic) monitoring of our firewalls here and I'm seeing that MRTG is showing figures nearly 1/10th of those of PRTG. Both are set to show Kbit for speed ...
Tue, 10 Jun, 2025 at 2:47 PM
automatische benamsung von anzeigenamen
hallo zusammen, ich habe folgende frage: wir haben einen 48 port switch welcher sauber vom prtg aufgenommen wurde. nun zeigt er alle ports mit dem namen "ethernet01-ethernet048". im webinterface der switch kann man diesen po...
Tue, 10 Jun, 2025 at 2:47 PM
Sunburst View has only minimal detail
My sunburst view has only minimal detail this one shows every sensor https://media.paessler.com/blog/prtg_sun_475.jpg how do I turn on more detail so I can see each individual sensor. Thanks Article Comments Hi, the sunburst ...
Tue, 10 Jun, 2025 at 2:47 PM
SNMP Monitoring Arista switches 7048
Hi I have PRTG 8 running in my office, and we added Arista switches, enabled SNMP with a community string, and we are able to detect the Cisco switch, but not the Arista switches using auto discovery. If auto doesnt work, how do I go abou...
Tue, 10 Jun, 2025 at 2:47 PM
Database table monitoring
I would like to ask if the DB monitoring tool can fire alert (through Syslog) if the number of record returned per a SQL query over the defined threshold. Eg. if I would like to monitor a customised database table called tbUser while with 2...
Tue, 10 Jun, 2025 at 2:47 PM
Increasing the limit of Latency on Notifications
Hi, I have tried entering a value greater than 100000 on "when condition continues for at least" in notifications settings,but after saving, it keeps going back to 300. I tried entering 99999 and it seems that this is the maxim...
Tue, 10 Jun, 2025 at 2:47 PM
Upgrading from v9 to v12
The upgrade notes has the following statement: "WMI Service" Sensors Might Not Work If you're currently using the WMI Service Sensor to monitor machines running on Windows 2008 R2, those sensors might not work any more after...
Tue, 10 Jun, 2025 at 2:47 PM
Disk Read and Write Bytes/sec
We are trying to monitor a disk that is part of a SAN and the numbers that I am seeing for Disk Read and Write Bytes/sec seems to be much larger than would be expected for this disk. Article Comments Hello, which exact senso...
Tue, 10 Jun, 2025 at 2:47 PM
Anticipated Server Failure
Hello, What should I anticipate for my core server failure? I intend to have another server standing by exactly like the failed unit waiting to go into service if need be. I am currently backing up my PRTG database,configuration and his...
Tue, 10 Jun, 2025 at 2:47 PM
HTTP Advanced - Following redirects
Dear support, I am make a scan of the features of PRTG trail version, checking if it is possible to do the things our client wants, so far looking very good but I am running against a fatal issue. What I want is monitor the login proces...
Tue, 10 Jun, 2025 at 2:47 PM
QOS field on topslist
Hello Everyone, I am setting up a sniffer sensor and configured a port on our switch to mirror traffic to our uplink to the mpls cloud. Created a custom topslist to display to ip 4 tos field. I can see source and destination traffic to...
Tue, 10 Jun, 2025 at 2:47 PM
PRTG Ticker for version 12.
We would like to update to version 12 but the only thing holding us back-up is the "PRTG ticker". http://code.google.com/p/prtg-addons/wiki/PTF_Tools_VersionHistory#Ticker_version_history Is there a something like that for ver...
Tue, 10 Jun, 2025 at 2:47 PM
Folder Monitor Issue
Hi, I have two folder monitor sensors watching the age of files in their respective folders. This has been setup for maybe a year without any issues. I should point out the folders are on a cluster, so I am monitoring them via the cluster...
Tue, 10 Jun, 2025 at 2:47 PM
Is there a way to monitor users logged on to a specific website?
In our network, there are several servers containing applications and websites. I would like to know if there is a sensor that helps monitor which users are logged on to either a specific website or application on a server. I already have i...
Tue, 10 Jun, 2025 at 2:47 PM
Windows Last Update Sensor / User Login failed 1326
When the Windows machine in another domain/workgroup is. Then we get to this sensor that user login error. All other sensors, are working fine with the user login. someone has a isee what I could try it. Article Comments Hello,...
Tue, 10 Jun, 2025 at 2:47 PM
Why do I need root credentials when monitoring VMware hosts via SSH?
Using the SSH VMWare ESX(i) Disk Sensor I want to monitor my vSphere VMware host via SSH. The sensor only works when I enter the credentials of the root user in the parent device. With any other user credentials the sensor connection fail...
Tue, 10 Jun, 2025 at 2:47 PM
bandwidth on SonicWall
I try to monitor the bandwidth of the WAN-interface on a SonicWall TZ 190 Enhanced. From an auto discovery I select the WAN interface. The problem is that the "Traffic in(ID 0)" graph is always 0. Any ideas? Lind regards, Andr...
Tue, 10 Jun, 2025 at 2:47 PM
Trying to monitor VMs using Vcenter
I am trying to monitor my VMs using Vcenter (ESX4) with PRTG Network Monitor version 12.2.1.2041. Before we upgraded to the latest version of PRTG it was set up and monitoring but now I get this error... Error Message [prtg] [error] 2 [/e...
Tue, 10 Jun, 2025 at 2:47 PM
407 error Full Webpage load.
We have a few HTTP full webpage load sensors in our PRTG monitoring. All the full webpage load within our network work like a charm, but the sensors that monitor website that are not within our own network give the error: 407 When i confi...
Tue, 10 Jun, 2025 at 2:47 PM
report down
I want a weekly report of sensors that have been down that week. Is this posible within PRTG? Article Comments Hello, please see I want a report of downtime only? best regards. Jul, 2012 - Permalink
Tue, 10 Jun, 2025 at 2:47 PM
WMI Service State
I want to trig a error if a service stops trough WMI If I try to use the WMI Service sensor and try to connect to the computer that I want to monitor I just get returned to the main device window. If I try to use a WMI Custom Sensor and a...
Tue, 10 Jun, 2025 at 2:47 PM
After Logon WMI Error
Hello, we using several VMWare Machines, but today after a user logged in(Windows XP Professional),but in this minute PRTG delivered an WMI Error (PE015). I followed the steps described on this Sites: https://www.paessler.com/knowledgeb...
Tue, 10 Jun, 2025 at 2:47 PM
add users for notification
How can i add user's for problem notification only without no possibility to enter the program? Article Comments Hello, you could simply add the email-addresses for these users as recipients into the notifications. b...
Tue, 10 Jun, 2025 at 2:47 PM
PRTG Server Requirements
Could anyone help me with PRTG server hardware requirements? We will use primarily Netflow sensors, maybe 1000 of them, and we'd like to store one year of sensors' data for statistics. Thanx in advance. Article Comments ...
Tue, 10 Jun, 2025 at 2:47 PM
Visual issue on PDF report
Hi guys, I just find an visual issue maybe is not so important than other things :), anyway. I'm trying PRTG version 12 for a couple of days, and when I try to create an pdf report, borders inside the report dissapear when you go to...
Tue, 10 Jun, 2025 at 2:47 PM
What is are the differences between PRTG 8 and the latest version?
We are currently running PRTG Network Monitor Windows GUI V8.3.3.220 and we are considering upgrading to the latest version of PRTG. Can you tell me what the major differences are between what we are running and the most current version? ...
Tue, 10 Jun, 2025 at 2:47 PM
Event log sensor..
I tried creating an event log sensor to monitor DHCP logs(event logs) from my server and it was successfully connected but when I checked whether it synched or not, I just found out that it wasn't synching.. This is what i done: mat...
Tue, 10 Jun, 2025 at 2:47 PM
May i can Update from PRTG 6 to PRTG 12
for this , i want to updated to PRTG 12,but i dont want clean all data for it , backup the prtg 6 data, then into the prtg 12 , please someone can help me how to do it ? thanks Article Comments Hallo, direct updating ...
Tue, 10 Jun, 2025 at 2:46 PM
send email notification
how to create speed trigger for a specified sensor, and sending a notification via email, when conditions are met. thank you, Article Comments hallo, please take a look at https://www.paessler.com/manuals/prtg/notificatio...
Tue, 10 Jun, 2025 at 2:46 PM
How to extract System health sensors Reports daily basis or 2 day basis
Hello Team, I need to extract daily or 2 days reports of system health sensors like Available RAM memory, CPU Overload, Health. Please suggest How can i extract all these information in PDF and excel format also. Article Comments ...
Tue, 10 Jun, 2025 at 2:46 PM
When are you going to release new types of charts for monitoring in the maps feature
Right know we can count on only one type of Grafic, with lines and stacked lines. However, would be nice to work with bar charts, One example would to be to monitor 3 types of sensors that repeats then selves in 3 machines. For instance, ...
Tue, 10 Jun, 2025 at 2:46 PM
Network Adapter with PRTG as VM in VMWare?
What is the best practices for setting up network adapters under a VMWare ESXi 5 for running PRTG in a Windows 2008 R2 VM? Should multiple virtual NICs be used? Should adapter type be set to VMXNET 3? Article Comments Hello, ...
Tue, 10 Jun, 2025 at 2:46 PM
PRTG extremely slow -> Reinstall ?
Hello, Since 2 days, PRTG is very slow. The problem occurred at once. Since the problem occurred, we must wait for a long time in order to connect. I already tried to restart the server several times, but the problem is still present. I...
Tue, 10 Jun, 2025 at 2:46 PM
snmp tester 3.2 , how to calulate counter value
7/16/2012 4:33:34 AM (204 ms) : Start using SNMP V1 7/16/2012 4:33:34 AM (334 ms) : ------- 7/16/2012 4:33:34 AM (396 ms) : Value: 23121745 7/16/2012 4:33:35 AM (448 ms) : Done How to calculate this value and what is mening of this value ...
Tue, 10 Jun, 2025 at 2:46 PM
what happened to CISCO-ENVMON-MIB in version 12?
In PRTG version 8 sensors, under 'SNMP library' there was "CISCO-ENVMON-MIB" (or similar) which I used for creating temperature graphs from Cisco routers. We upgraded to v12 & it's gone. Is there a way to get tem...
Tue, 10 Jun, 2025 at 2:46 PM
How to send a txt message to a cell phone when a sensor is down
I would like to send a short txt message when a sensor is down ( example - machine name or device , Description of device ) to a cell phone there will be multiple cell phones that will receive txt message with different providers. I have se...
Tue, 10 Jun, 2025 at 2:46 PM
Db check with sql query
Hello, I want to check db status via sql query. However, I must use date value in the sql command. ex; EXEC [db_query] 1,'(StateDate)' I want to use "StateDate" as last error date. How can I use last error date in the...
Tue, 10 Jun, 2025 at 2:46 PM
[ifalias] different from older scheme, creates new sensor
I have had PRTG installed for a number of years and have been upgrading with each new version. All of the switchports that were created a while back look like this "(006) Fa0/6 Fa0/6" or if they have a custom description "(0...
Tue, 10 Jun, 2025 at 2:46 PM
Alarms and warnings is locking up
I installed the Corporate version over my trial version and now every time that the Alarms and Warnings window opens, it locks up the server. Any idea why? Article Comments Hello, I'm assuming your are talking about the t...
Tue, 10 Jun, 2025 at 2:46 PM
A lot of Server TimeSync in probe logs
Hello, From time to time I got "Server TimeSync" in the probe logs. What does it mean? It seems that these logs appears just before I have to reboot the probe because the captors belonging to the probe display status unknown. ...
Tue, 10 Jun, 2025 at 2:46 PM
Can I show a differet result depending on an OID read by sensor (string or integer)
Dpending on OID value read, the custom MIB explain me what does it mean: E.g.: in CISCO-STACK-MIB we have a lot of oid with syntax: INTEGER { other ( 1 ) , ok ( 2 ) , minorFault ( 3 ) , majorFault ( 4 ) } I need to show real status, not o...
Tue, 10 Jun, 2025 at 2:46 PM
Install Remote Probe on ESX
I would like to monitor my ESX host health using PRTG. All the instructions for this say that the parent device for the probe needs to be the ESXi host... okay, fine, I get that, but my question is, how in the world do I get a remote probe ...
Tue, 10 Jun, 2025 at 2:46 PM
Custom OID for APC Cooling units
I have a APC RC and SC units and I am looking for some help in setting up the OID correctly. How do I get the correct information for the OID? I am will to hire someone to help and get this done as soon as possible as My cooling equipment h...
Tue, 10 Jun, 2025 at 2:46 PM
My PRTG graphs do not show multibyte characters (Japanese, Chinese, etc.). What can I do?
We use an installation across multiple languages. When my American colleagues log in to our PRTG installation, multibyte characters are not displayed correctly. They see squares instead of these characters. In the HTML text, those charact...
Tue, 10 Jun, 2025 at 2:46 PM
Sonicwall NSA-4500 using Netflow v9
I am trying to configure PRTG with Netflow v9. I can see the packets making it to the PRTG server, but the PRTG software isn't seeing it. IPs and ports are correctly pointing to one another. I need help figuring this out. I did find t...
Tue, 10 Jun, 2025 at 2:46 PM