kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Slow performance office network
Hello, I've a problem that sometimes the network response to the internet is slow. When I connect directly to the modem no problems but when the data travels throw the internal network its much slower. Normal internet pages have no pr...
Tue, 10 Jun, 2025 at 8:54 PM
Cisco SPAN/Mirroring and PRTG Packet Sniffer
Hi Guys, I'm just new here and trying to learn to use PRTG, I have setup a lab environment which I want to test capturing traffic. I have a cisco C3560E switch and a server with PRTG installed and running OK. On the Cisco switch I ...
Tue, 10 Jun, 2025 at 8:54 PM
center PRTG Reports / page breaks splits sensor data
Hi all We have some troubles with the reports in PRTG. 1. When we create a report to PDF it splits at the page break a sensor on two sites. Not only the text, also the graph. How can we avoid, that the page break will split the sensor ...
Tue, 10 Jun, 2025 at 8:54 PM
update process timing?
How much downtime does it take to update from version 17.3.33.2830+ to Version 17.4.35.3441? Article Comments Dear saqeeb, the update usually takes some minutes. It is likely that after he installation, a reboot is performed, ...
Tue, 10 Jun, 2025 at 8:54 PM
Generate report with NON average historical data for a different period
Hi, I have a http-sensor advanced, which stores every minute a value. I want to have some historical data in my report with another time frame, i.e. 15 minutes or an hour. The problem is that the data then Always is calculated as averag...
Tue, 10 Jun, 2025 at 8:54 PM
How do I make a report with specific type of sensors in warning or error?
I would like to make a report that shows all the 'disk free' sensors that are either in warning or error. We have a ton of servers here, and a lot of them are showing warnings for disk space. I would very much like to do something a...
Tue, 10 Jun, 2025 at 8:54 PM
Notification preprocessing
Hi. Is it possible to preprocess notification text before actually sending it by e-mail, using Powershell script, for example? I need to get the snmp trap message from %traperrors placeholders and send it to the recipients. Article ...
Tue, 10 Jun, 2025 at 8:54 PM
Is there an XML tag for Spike Filtering?
I did not see an XML tag for spike filtering under PRTG API \ Custom Sensors. I'm trying to have my powershell script XML output automatically set a spike cap on the "speedometer" graph for each channel, rather than me needing...
Tue, 10 Jun, 2025 at 8:54 PM
I try to use an OID in a custom sensor for a Liebert GXT2 UPS but failed
PRTG Version 17 Device: Liebert GXT2 UPS with SNMP Card We can create SNMP sensors related with Ethernet interfaces, and works fine But when we want to use library sensors (from importing Liebert GXT mib file) or using some OID retrieved ...
Tue, 10 Jun, 2025 at 8:54 PM
PRTG as context over Apache Proxy
Hello, can I use Apache Webserver as SSL Proxy to calls PRTG as context of a domain? Example: https://mydomain.com/prtg -> https://ipofprtgserver I only found guides for Apache and PRTG as subdomain. Best Regards Christian ...
Tue, 10 Jun, 2025 at 8:54 PM
datetime_raw value is not correct in channel data.
Hi, We use PRTG http api to get channel data, but datetime_raw is the time of app run not PRTG sampling time (interval is 60s). It is bug of PRTG HTTP API? Here is the uri : https://prtg.myorg.tw/api/table.xml?content=channels&output=...
Tue, 10 Jun, 2025 at 8:54 PM
Netflow V9 doesn't work
I have set the Netflow udp port 9995 on ASA via ASDM, and created the new Netflow V9 sensor, and define the same port, Sender IP is ASA, active flow timeout 10mins, samling rate is 1 min as the same settings on ASA. But this sensor always...
Tue, 10 Jun, 2025 at 8:54 PM
Finding a list of all sensors configured to not have limits enabled
Hello paessler, Could you please give me a little help with compiling a report of devices/sensors that we have but are not configured to have notification limits? Thanks! sam Article Comments Hi Sam, There's a 3rd ...
Tue, 10 Jun, 2025 at 8:54 PM
Fortigate Customer VPN sensor
I'm using the Customer Fortigate Health sensor and I would like to be able to monitor the state of a VPN but no alert if it goes down. The reason being is that these are often backup or resilient VPNs are aren't always up. It isn...
Tue, 10 Jun, 2025 at 8:54 PM
Small alarms is showing unwanted alarms for the whole infrastructure
Hello. I am the new administrator in my company that will take care of the prtg monitoring. My first job after reading manuals and watching videos on the website is to rearrange the maps of our company. For a simple new map of group with 8...
Tue, 10 Jun, 2025 at 8:54 PM
PRTG and Vonage VOIP?
Anyone monitoring VOIP calls connected with Vonage? Article Comments Sorry, never heard of these. But did you already try our SIP Options Ping Sensor and the QoS sensors? Kind regards, Stephan Linke, Tech Support Team D...
Tue, 10 Jun, 2025 at 8:54 PM
can't get to the prtg core using external IP address
Hello. Since my last question, something ... weird ... happened to my computer, requiring me to reload the prtg program. When it was loaded it gave me a message "Please wait for prtg server to start". Reading through other th...
Tue, 10 Jun, 2025 at 8:54 PM
Is it possible to have a local probe on a cluster failover node (just as you can on the cluster mast
When clustering, on the cluster master you have two probes, the local probe and the cluster probe. When making another instance of PRTG a failover node, you loose the local probe on that device, and inherit the cluster probe (and associat...
Tue, 10 Jun, 2025 at 8:54 PM
some sensor not working in same device
hi all, i install PRTG on a VM to monitor other VM's in same class IP. but, there is problem when i try add sensor, there are error appear "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, commu...
Tue, 10 Jun, 2025 at 8:54 PM
I have created a partial selection of a MIB. Doesnt load properly.
I have created a partial selection of a MIB. When I Save it for PRTG Monitor all seems ok. When I go into PRTG and try to add a sensor using the Part MIB about half of the info is missing...?? At no time did I get any error messages. :-...
Tue, 10 Jun, 2025 at 8:54 PM
Sorting Favorites
Hi! Is it possible to sort favorites? I'd like to sort them manually but alphabetically would also be ok. Björn Article Comments Hi there, You can click on the columns of the Favorite-Table to sort the devices/sensor...
Tue, 10 Jun, 2025 at 8:54 PM
Allow connections to PRTG webserver which force the use of TLS 1.2
We are running PRTG 17.3.32.2478 and we are using the API to access the sensor date from one of our web servers to provide a filtered view for each customer's systems on our website. The web server wants to connect using TLS 1.2 by defa...
Tue, 10 Jun, 2025 at 8:54 PM
Windows Update Status failed w/ HRESULT: 0x8013141A
I'm running latest release V.17.4.36.3506 and I get the following message on all Windows Update Status sensors : This sensor requires the PowerShell 2.0 (or higher) to be installed on the probe system. ( Unhandled Exception: System.I...
Tue, 10 Jun, 2025 at 8:54 PM
Device dependencies and pausing
Should the dependent services on a different device be paused when the 'dependency' sensor is paused? We have two trees of devices (Servers and Services). The devices in the Services tree will be dependent on a PING sensor for the...
Tue, 10 Jun, 2025 at 8:54 PM
Sensor type not showing in new UI
Can you please tell me how I can easily see what the sensor type is in the new UI? In the old UI, it used to be displayed in the bar along with the sensor name (I think). Knowing the sensor type is often very helpful, especially when tro...
Tue, 10 Jun, 2025 at 8:53 PM
How do you browse to groups with the latest builds?
After installing the latest build, I am no longer able to goto Devices and drill right down to the specific group I am looking for. I miss this functionality. Is there a way to still do this? Article Comments Hello Jon, we a...
Tue, 10 Jun, 2025 at 8:53 PM
Can't add DHCP Sensor - The device needs a static IP
Hi everyone, I facing this issue, I can't add DHCP Sensor. I'm getting this message that the device needs a static IP, but my server is configured with static IP. I'm using PRTG latest version and the DHCP Server is a Window...
Tue, 10 Jun, 2025 at 8:53 PM
Remote Probe: Multi-site
Hi PRTG, can remote probe on branches site to HQ site via normal internet due to our site branch has no vpn connection. is that secure? Article Comments Hi Dean92, According to How Probes Work section on https://www.paessler.c...
Tue, 10 Jun, 2025 at 8:53 PM
Microsoft SQL v2 sensor - storing additional text value in a sensor?
We have many Microsoft SQL v2 sensors measuring metric values from a database. This all works very nicely and the status of each sensor is set by an integer value form the database (eg 3 = Down, 2 = Warn, 1 = OK). The metric value (numerica...
Tue, 10 Jun, 2025 at 8:53 PM
Monitoring number of files with specific extension on FTP server
Hi there, I was wondering if it is possible to monitor the number of files on an FTP server that have a specific extension, i.e. count the number of *.TXT files? Many thanks Callum Article Comments Hi Callum, Unfortunately...
Tue, 10 Jun, 2025 at 8:53 PM
Docker Swarm
Hi, I've a question about the Docker (béta) sensor. This sensor is working, but our containers works in a Swarm. In a Swarm the name of each container is not unique. Beside name there's a unique id in the name. When one container ...
Tue, 10 Jun, 2025 at 8:53 PM
How can I remove a folder after reaching my failure-limit?
Hello together, I'm monitoring our external storage, a so called Buffalo Terastation with the "folder" sensor. The trashbox is activated and the video-surveillance just drops about 20 GB of data in half an hour. I want to ...
Tue, 10 Jun, 2025 at 8:53 PM
The UI text readability has decreased since 17.4. Is there a way to change the font?
I do realize the new UI is work-in-progress, but here are some issues I feel you need to address quickly. After the new web interface was introduced in 17.4, the readability of text (in general) has decreased severely. Is there any way to...
Tue, 10 Jun, 2025 at 8:53 PM
Beyond pause - Hide specific sensors from list of paused sensors?
We have a number of sensors that are active for a week at a time, only 2-3 times a year. These sensors are for devices that travel to trade show booths. I don't want to delete the sensors, and pausing indefinitely just clogs the list...
Tue, 10 Jun, 2025 at 8:53 PM
Custom Sensor - Return code as Date
Hello, we are successfully using some powershell scripts to monitor different things. The only problem or question we have is, is it possible to give a date as a value back to ptrg? We want the date to be shown in prtg dashboard underneat...
Tue, 10 Jun, 2025 at 8:53 PM
prtg socket error # 10061 connection refused
hellow im using it korean nice happy to meet you! so.. return to the main subject when I started prtg, It was displayed on the screen. "socket error # 10061 connection refused " Article Comments Hi there! Could yo...
Tue, 10 Jun, 2025 at 8:53 PM
I have 2 sensors on a device and I only want one of them to send a notification via a STATE TRIGGER
I have a PING sensor and a Windows Update sensor on a device that is a server. I only want to get a notification from the PING sensor if it ever goes down. This currently works well for me for the ping sensor. After adding a Windows Update ...
Tue, 10 Jun, 2025 at 8:53 PM
moving server from windows 2003
I have to move our prtg installation from windows 2003 since it is not supported any more. The move instructions state that we need to install the same version on the new server: https://helpdesk.paessler.com/en/support/solutions/articles...
Tue, 10 Jun, 2025 at 8:53 PM
Getting warning below
Monitoring may be incomplete or inaccurate due to fundamental problems in your PRTG installation! Click here for more information! 397 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Delay WMI. WMI Sensors...
Tue, 10 Jun, 2025 at 8:53 PM
Ticket system
PRTG is creating tickets regarding Value lookup file "C:\Program Files (x86)\PRTG Network Monitor\lookups\prtg.standardlookups.dell.equallogic.powersupplystatus.ovl" could not be loaded (List index out of bounds (0)) And other ...
Tue, 10 Jun, 2025 at 8:53 PM
Tpc port Sensor
Hello, I want to check tcp port disponibility from a server outside my network. I think that a Port sensor type could be useful, I have already read your manual but I don't know how to setup it. Best regards. Article Comment...
Tue, 10 Jun, 2025 at 8:53 PM
I want know meaning different parameter in custom snmp library imported from mib importer
I want know meaning different parameter in custom snmp library imported from mib importer Example: <type>vmAbsolute</type> <kind>mkTable</kind> Article Comments Which device is the custom snmp libra...
Tue, 10 Jun, 2025 at 8:53 PM
EXE/Script Advanced caching?
Hello, I have EXE/Script sensor with powershell script. This script is using ODBC to check values in my Firebird database. Some days ago I had to change password database and sensor stop working. So I changed password in my ODBC source but ...
Tue, 10 Jun, 2025 at 8:53 PM
Python Custom Sensor - SSH to a device
I am trying to use a Python Custom Sensor to ssh to a device, run a single command, capture the output and return that to the channel sensor. My SSH code works great on its own :-) Ideally I like to pass the username and password to the...
Tue, 10 Jun, 2025 at 8:53 PM
Remove Copyright from Map (after Upgrade to 17.4.36.3595)
Hello folks, We have an issue regarding the copyright information on maps. After the latest update to version 17.4.36.3595 (with the new web-GUI) we noticed that the following copyright information appears on all of our maps: PRTG Netwo...
Tue, 10 Jun, 2025 at 8:53 PM
Am getting a warning message, monitoring may be imcomplete or inaccurate because 1 or more parts of
Am getting a warning message, monitoring may be incomplete or inaccurate because 1 or more parts of PRTG re not working properly. The last message is 244 % Delay (Interval Delay WMI) is above the error limit of 100 % Delay in Interval Del...
Tue, 10 Jun, 2025 at 8:53 PM
SNMPv3 placeholders
Is there any way to pass SNMPv3 information via placeholders for custom EXE's or scripts? I've found placeholders for SNMPv2 information, such as community, as well as Windows username/password and linux username/password, but I can...
Tue, 10 Jun, 2025 at 8:53 PM
Windows Server 2012 R2 Essential Edition
We wanted to migrate our production environment from Windows Server 2012 R2 Standard Edition to Essential Edition. are there know issues of running PRTG with the Essential Editions? Article Comments Hello, Thank you for the KB...
Tue, 10 Jun, 2025 at 8:53 PM
Min and Max values from API with historic range
Hi Paessler, we have a sensor built that reports numbers of calls on our SIP lines as a channel each, i need to export this for the month of november with the min and max values. Is this possible via API ? My current query is /api/h...
Tue, 10 Jun, 2025 at 8:53 PM
Prtg information on maps
Hi guys, I would like to include in a map some information about PRTG installation, like numbers of sensor used and the number of daily scans. Is there a way to do it? Thank you Article Comments Hey Vogs7, There is a senso...
Tue, 10 Jun, 2025 at 8:53 PM
How can I get the REST Customer Sensor to monitor the number of nodes returned?
Hi, I want PRTG to monitor an API (via a GET) and have a channel plot the number of results returned, so I can track licensing restrictions. So when I run the query on day 1, the JSON returned would be like: [ { ...
Tue, 10 Jun, 2025 at 8:52 PM
JSON error Veeam 9.5 PRTG
I'm trying to get PRTG to pick up my veeam backup and replication. I found a good script "or so i thought" here is the code. I get the JSON error. XML: Structural Error in XML file, 1 open items. --JSON: The returned json d...
Tue, 10 Jun, 2025 at 8:52 PM
Folder Sensor slower after Upgrade to 17.4.35.3441
Hi I installed this version on the 8th of December 2017. At about 10AM I took the system down, made backups brought back online and applied the update. I did not notice until today that one of our sensors (a foldersensor) was showing unus...
Tue, 10 Jun, 2025 at 8:52 PM
Object trigger for raising values
I have a sensor for an IMAP mailbox counting the emails once a hour. I'd like to get an alert, if the number of emails keeps raising for lets say the last 3 hours. Is this possible and how to configure? Thanks. Article Comment...
Tue, 10 Jun, 2025 at 8:52 PM
Monitor 3rd youngest File
Hello, I need to monitor a Folder in a Server. A Security Cam writes files into the Server every 5 Minutes. It also Updates an log File. Know we recognize that the Cam did not write the Video Chunks but updates the log File. So our Fold...
Tue, 10 Jun, 2025 at 8:52 PM
Report template
Is it possible to change the intervale on report template? I can just select the Graph Only (1 min interval) template but I need 30 seconds interval for more percision like I can find in historical data of the needed sensor. Thank you. ...
Tue, 10 Jun, 2025 at 8:52 PM
Interface bandwidth monitor
On our Cisco ASR4331 routers, we would like to monitor the true bandwidth of the internet connection on the router interface. We have several circuits with various speeds ranging from T1, to 100Mbps. It looks like the PRTG is reading the in...
Tue, 10 Jun, 2025 at 8:52 PM
Unexpected connection drop (code: PE039)
Since one day we get this errormessage: "Unexpected connection drop (code: PE039)". The Sensorsettings are: POP3 Specific, TimeOut 60Sec, Port 110 Transport-Level Security, Pop3 Secific Use Transport-Level Security if avail...
Tue, 10 Jun, 2025 at 8:52 PM
Split Syslog Structured Data Into Separate Columns
I'm aware to query the syslog sensor by structured data fields (SD-ID,param-name,param-value) as shown at https://www.paessler.com/blog/introducing-the-new-high-performance-syslog-and-snmp-trap-receiver-sensors , but is it possible to d...
Tue, 10 Jun, 2025 at 8:52 PM
SNMP Version
I've configured my cisco gear for SNMP V3, and in my PRTG a sensor trap for them. The version displayed in my PRTG is V1. Is that right, or did I miss a config somewhere? Article Comments Hi skygremlin, The SNMP Trap Rec...
Tue, 10 Jun, 2025 at 8:52 PM
use both public ip and private ip in same server
dear Tech team ive a question i wonder if i could use multiple ip address on my server ( public and private) what im gonna say is that i want to monitor some devices with public ip and some with a private one , can i use to NIC's on my...
Tue, 10 Jun, 2025 at 8:52 PM
Windows Update Status sensor failed w/ XML error code PE233
Hi, After installing latest PRTG rel. 17.4.36.3670, all Windows Update Status sensors stopped working properly. I get the following error message : XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The retur...
Tue, 10 Jun, 2025 at 8:52 PM
Custom EXE/Script Sensor needs to run as Admin
I'm creating a powershell script that queries processes on a server, however I use a parameter that needs elevated rights. Is there a way to get the sensor to launch the powershell process as admin? The sensor ends up returning "Re...
Tue, 10 Jun, 2025 at 8:52 PM
can I use one PRTG instance to monitor devices in 2 segregated networks?
We used to have a VPN that connected 2 networks which which are in different networks to be able to monitor devices on both using one PRTG instance. After an server move of physical location, and due to business reasons, we can't create...
Tue, 10 Jun, 2025 at 8:52 PM
Monitor services on a server
How do I configure PRTG to monitor a specific service on a Windows server? Article Comments Hi Anthony, You can use the WMI Service Sensor to monitor a specific service. The sensor is described on the following site: https://...
Tue, 10 Jun, 2025 at 8:52 PM
Full hierarchy in %group notification placeholder?
Hi, Our PRTG structure is set up with a hierarchy of Location/DeviceType/Subtype/Device, such as SiteXX/Servers/Linux/serverxx. In the notification's Group: field expanded from %group, it only shows "Linux", not the full hie...
Tue, 10 Jun, 2025 at 8:52 PM
netflow 9 filter by destination MAC
I am trying to monitor traffic bandwidth running across a peering connection. Both peers are on the same interface so monitoring the interface just shows me the total for both. I need to be able to separate them out. Can this be done with P...
Tue, 10 Jun, 2025 at 8:52 PM
SNMP trap sensor not work
We create a snmp trap sensor and trap messages are not received. The server port 162 is open and listening. In addition, we confirm via sniffer that snmp trap messages are arriving on the server. How shall we proceed? The trap receiving s...
Tue, 10 Jun, 2025 at 8:52 PM
Why Autoupdate suddenly gives Error Unauthorized???
Didn't change anything but suddenly the Autoupdate does't work anymore, getting continuous "Unauthorized Message" since days: [28.12.2017 10:21:36] Autoupdate: Fehler beim Herunterladen des Updates (HTTP/1.1 401 Unauthoriz...
Tue, 10 Jun, 2025 at 8:52 PM
File content sensor
How Can I write custom script along with using file content sensor provided my PRTG. Actually after finding error in log file i want to rename that file and create new file with same name. I could not achieve it using File Content sensor. O...
Tue, 10 Jun, 2025 at 8:52 PM
Target frame
Hi I've integrated some PRTG maps in our web site. My problem is about target of the link associated with map objects When I click on a map objet, the link is open into a new tab or on the root frame of my web site. I would like the l...
Tue, 10 Jun, 2025 at 8:52 PM
Maps does not display
The map graph no longer shows the locations, only the devices. Article Comments Hi Fritz, What version of PRTG are you currently using? Please note that the default (free) map provider discontinued their service and started it...
Tue, 10 Jun, 2025 at 8:52 PM
Update Sensor Name when Cisco Interface Description Changes
Hi everyone :-) I have a little problem. We have many Cisco Switchs and i would get the interface descriptions up to date. On our Catalyst C3560, this works perfect. But we have also some Catalyst C2960 switches. But on theese switches,...
Tue, 10 Jun, 2025 at 8:52 PM
Go back to the last layout
Hello mates. On the last update, PRTG changed dashboard layout. Unfortunately my costumers preffer the old layout. There is a way to go back to that? Best regards. Article Comments Hi Rodrigo, Reverting to the previous i...
Tue, 10 Jun, 2025 at 8:52 PM
HTTP Content Sensor
hi, I'm trying to extract a data from a html page as follows: <html> <body> Temperatura attuale: [17.50] </body> </html> PRTG always answers me with: Last Message: <html><body> I chose the ...
Tue, 10 Jun, 2025 at 8:52 PM
New Log Entries Constantly filling up
In the top right corner of my PRTG sensor setup where the Paused, warning and error sensors are displayed I get a grey box that says "New Log Entries" and it is just getting hammered and filled up by the second. Everytime I click ...
Tue, 10 Jun, 2025 at 8:52 PM
Change color of Sunburst / Treemap in Maps
We have some staff who are colorblind. Is it possible to change the colors of Sunburst and/or Treemaps to show different red/green colors? If so, how would that be done? Article Comments Hi, yes, the colors can be changed. Pl...
Tue, 10 Jun, 2025 at 8:52 PM
Check for Website error codes
hi , I need to add sensor to website to check for error code like 500,404,401. or if it is 200 then say OK .How can I achieve it ? I need to do this with IIS logs.Only reading IIS log file and searching for particular string e.g. 500 using ...
Tue, 10 Jun, 2025 at 8:52 PM
I have SNMP string activated ob my destination devices , when I try to add SNMP sensor on my devices
I have installed PRTG and have activited community string on my target devices which need to be monitored other then default string. Now when I try to add SNMP sensor on my devices it shows error that SNMP cannot be added Article Co...
Tue, 10 Jun, 2025 at 8:51 PM
Change trigger value
Hello, I want to change the alert threshold of several sensors at the same time. The parameters do not allow to change the trigger value. What the easier way to do that ? Thanks Article Comments Hi there, Did you already...
Tue, 10 Jun, 2025 at 8:51 PM
Webstyling Guide via API page is missing
Just wondering is anyone else experiencing this issue. Every time I click on the "Webstyling" link it just redirects to "api.htm?tabid=1" instead of "api.htm?tabid=10" I can't seem to find a whole lot o...
Tue, 10 Jun, 2025 at 8:51 PM
Inventory
How can I see the devices connected to a LAN Switch? Article Comments Hi nl2025, An automatic mapping for devices which are connected to switches is not part of PRTG Network Monitor. If you named the interface by the devices w...
Tue, 10 Jun, 2025 at 8:51 PM
Bgp peer sensors for Arista switches with Vrfs
I have two Arista switches with bgp peers in Vrfs. When i try to add bgp peer sensor in prtg, it says no interface found. I believe we need to do something for bgp peer sensors if peers are in Vrf. Can someone help what i need to do to enab...
Tue, 10 Jun, 2025 at 8:51 PM
DHCP sensor timeout
Hi Paessler, I have a DHCP sensor on my PRTG probe. It says Timeout. How do I troubleshoot further? Thanks, Bjorn Dirchsen Article Comments Hi Bjorn, Thank you for the KB-Post! Since DHCP is very "low level", I...
Tue, 10 Jun, 2025 at 8:51 PM
Self-Heal
We use PRTG for infrastructure and it does an outstanding job providing us detailed information. We are alerting on device down on many devices. What is the best way to automate self-healing alerts on critical devices that have come back...
Tue, 10 Jun, 2025 at 8:51 PM
Automatische Suche - Benachrichtigung
Hi, nach jedem automatischen Suchlauf erhalten wir eine Benachrichtigung via E-Mail. Besteht die Möglichkeit die Benachrichtigung abzuschalten? BR Article Comments In der aktuellsten Version wird nur benachrichtigt, wenn tat...
Tue, 10 Jun, 2025 at 8:51 PM
SNMP is not working on AIX 6.1
Here is my /etc/snmpv3.conf on AIX 6.1 -------------------------------------------------------------------------------------------------------------------------------------- VACM_GROUP group1 SNMPv1 yurapub - #VACM_VIEW defaultView ...
Tue, 10 Jun, 2025 at 8:51 PM
PowerShell EXE/Script Advanced Sensor: Invalid JSON
I'm trying to get a PowerShell script to work with an EXE/Script Advanced Sensor but I can't seem to get PRTG to recognise the JSON output. It says "XML: The returned XML does not match the expected schema. (code: PE233) --...
Tue, 10 Jun, 2025 at 8:51 PM
Running Core on Splitted CPU-Settings
Hallo Paessler Team, Kleine Rückfrage zu dem unten stehenden Log. Wie ersichtlich, die Applikation läuft virtualisiert auf Win2k8 R2 mit 24 CPUs (1 Socket) Beim sichten der Logs während des Upgrades auf die aktuelle Version, viel auf da...
Tue, 10 Jun, 2025 at 8:51 PM
How to monitor logon attempt error
How to monitor logon attempt error if user misses password for example 5 times in 1 minute Which sensor would I use? Article Comments Hi Daniel, Unfortunately, there is no dedicated sensor to monitor this. However you can try ...
Tue, 10 Jun, 2025 at 8:51 PM
PRTG sensor for monitoring manipulating Cisco switch
I am wanting to create a sensor that would check (via PING) to see that a PoE device is reachable. If not, I would like to perform an automatic shut/noshut on the port of the Cisco switch that device is connected to. Is this possible as a P...
Tue, 10 Jun, 2025 at 8:51 PM
PRTG SNMP Traffic question
Helllo! I am using the SMNP traffic sensor / bandwith sensor to monitor traffic going to through a firewall. This works - no problem Example: Channel ID Last Value (volume) Unit Last Value (speed) Unit Minimum Maximum Unit ...
Tue, 10 Jun, 2025 at 8:51 PM
Setting channel id by the script
Hello, I've browsed through the forum and doesn't seem to find an answer if it is possible pass sensor channel ID for EXEXML advanced custom sensor. It would be ideal if channel IDs would reflect the internal IDs we have but I do ...
Tue, 10 Jun, 2025 at 8:51 PM
External EXE/Script did not return a response (code: PE087)
Hi, I am facing this error :"External EXE/Script did not return a response (code: PE087) " when I try to run power shell script in custom sensor-exe/script. I read other posts regarding same issue and I gave admin account in lo...
Tue, 10 Jun, 2025 at 8:51 PM
How to display full channel name in a gauge box?
I want to be able to display name of a channel in full next to a gauge in PRTG maps. Is that even possible. I have copied Channel Gauges and created custome map object. I cannot however work out how to make the boxes bigger or text to displ...
Tue, 10 Jun, 2025 at 8:51 PM
Is there a freeware version for running on OSX
The download provided is a windows download. Is there a OSX version? Article Comments Sorry, PRTG is Windows only :) Kind regards, Stephan Linke, Tech Support Team Jan, 2018 - Permalink
Tue, 10 Jun, 2025 at 8:51 PM
Unable to enable cluster mode
I recently upgraded all my servers to 2016, and reinstalled PRTG after downloading the latest version. I am unable to build a cluster, the option is greyed out and it tells me to go to Administrative Tools to enable. I cannot find any opt...
Tue, 10 Jun, 2025 at 8:51 PM
Getting version name/number as output
I wrote a script to get all the exchange server names you specify and it gets their version numbers. But I cannot get PRTG to display them. Rather have the names anyway but after reading multiple forum posts this is not possible I guess. Ma...
Tue, 10 Jun, 2025 at 8:50 PM
Monitoring Redis Server using PRTG
How can I monitor the status of redis server using PRTG? Article Comments Hi Yoyo, Yes, Redis supports snmp monitoring. Using PRTG's SNMP Custom Sensor and the OID's below should get you started. .1.3.6.1.4.1.20267...
Tue, 10 Jun, 2025 at 8:50 PM
how can I sort the logs?I don`t want prtg give me report every second?
I have a problem with this software. I want to sort and save the logs. and I haven`t any information from 'Green It' and 'syslog receiver' sensors. Article Comments Hi there, Unfortunately, I am unable to reall...
Tue, 10 Jun, 2025 at 8:50 PM