kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

how to see Port Speed on switches?
Hello When i add a Bandwith SNMP Traffic sensor to a switch, i can select the Ports and see if the connected device is connected with 100mb/s or 1gb/s etc. After the Sensors are added, i can't find that Connectionspeed Info again o...
Tue, 10 Jun, 2025 at 12:29 PM
Dark theme Maps
I like the new dark theme and would like to apply that to my bandwidth map I use. I can easily change the background to black but the sensors I am using which are SNMP Traffic sensors for an interface on my router are still a white backgro...
Tue, 10 Jun, 2025 at 12:29 PM
PRTG unable to connect postgresql
Having problems in connecting to postgresql . Error Message -"Failed to establish a connection to "HostIP Address" Article Comments Is this resolved now as well? ;) PRTG Scheduler | PRTGapi | Feature Reques...
Tue, 10 Jun, 2025 at 12:29 PM
Remote Probe software compability.
Hello! Can't find any information about Remote Probe compability with other software on same server. So, can i install Remote Probe on Microsoft Active Directory DC? Which other software can cause problem in Remote Probe work? Or no any...
Tue, 10 Jun, 2025 at 12:29 PM
PRTG Access Right audit.
Hello! Can we make a report in what places of PRTG (at any level) where we use specific "Credentials for Windows Systems", we need to understand where exactly we use specific Active Directory user. Article Comments Hel...
Tue, 10 Jun, 2025 at 12:29 PM
Can an EXE/Script Advanced be executed as a remote server
Hi I have compiled a power shell script to check a website status. The website that I want to check is white listing the remote server but the PRTG server in not and it`s given me this error unable to connect to the remote server. There is ...
Tue, 10 Jun, 2025 at 12:29 PM
help with parameters for powershell script
Hi, i'm trying to create a custom powershell scripts to integrate with MS teams, and i am running into a problem where in i want to find out the following details [string]$sensor= 'Windows CPU Load', [int]$sensorid= ...
Tue, 10 Jun, 2025 at 12:29 PM
how to get (and then modify) all notification Threshold > 90 %
Hi, I am looking for a way to programmaticaly retrieve all Threshold notification that are set with a threshold of 90% to change the action from an email to SMS. Unfortunately we are using the same template for all our notification, mak...
Tue, 10 Jun, 2025 at 12:29 PM
How to change PRTG license from Freeware to Trial?
I am using freeware (100 sensor limit) and I am officially in love with PRTG :) it's amazing . Is that possible to switch this 100 sensore freeware to a fully functional 30-days trial license (without limits in number of sensores); I ...
Tue, 10 Jun, 2025 at 12:29 PM
Getting started
The reason I am interested in this product is because there is evidence of spyware activity on my computer including online accounts being compromised. Yet none of the malware scanners detect anything. Unless I can find how they are getting...
Tue, 10 Jun, 2025 at 12:29 PM
How can I read the Full PRTG Manual on my Kindle?
On https://www.paessler.com/manuals/prtg you provide the PRTG Manual in EPUB format. That's great! Can I also have it in the Kindle format (*.azw3)? Article Comments EPUB to Kindle We offer the PRTG Manual in different for...
Tue, 10 Jun, 2025 at 12:29 PM
How to use the command line to complete DataExtractor "RUN" button
How to use the command line to complete DataExtractor "RUN" button? Article Comments Hi Peter, I'm afraid that the data extractor is deprecated and without further support. The Data Extractor will start as soon a...
Tue, 10 Jun, 2025 at 12:29 PM
Installer MD5/ SHA Hashes
Hallo, für ein Enterprise Kunden mit BSI Zertifizierung, benötige ich für die folgenden dort einsetzenden Pakete die von Paessler offiziellen Hashwerte. PRTG: PRTG-17.2.32.2279.exe Source: https://www.de.paessler.com/prtg/download/prtg...
Tue, 10 Jun, 2025 at 12:29 PM
Changing the unit Configuration via API
Im trying to change the unit configuration of a bunch of sensors. They are all "snmp Traffic sensors". I did manage to change the inheretence but not the value I want to change these to Mbit & MByte https://<HOSTNAME>/ap...
Tue, 10 Jun, 2025 at 12:29 PM
Enterprise Console Crashing
I have started having an issue where the Enterprise Console will crash after running for only a short amount of time. It will keep throwing message boxes that say: Enterprise Console Access violation at address 00B25B66 in module 'P...
Tue, 10 Jun, 2025 at 12:29 PM
HTTP Full Web Page Sensor failed to open Sharepoint page.
Hello! I'm trying to use "HTTP Full Web Page" sensor to monitor local Sharepoint portal main page but come across with following error: 1) If i use setting: Internet Explorer + Use Windows credentials of parent device (ent...
Tue, 10 Jun, 2025 at 12:29 PM
HP Proliant SNMP Monitoring
I'm trying to monitor a HP Proliant Gen9 Server with the SNMP Sensor like the following manual: https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor I get an SNMP error 222: "No such object" Window...
Tue, 10 Jun, 2025 at 12:29 PM
Newly Installed Probe Has Health Issues
I've installed a new remote probe on a Windows 2012 R2 server. The probe does work. Currently it only is monitoring two (2) devices, my Exchange 2010 servers. Only one Exchange server is being monitored with WMI, the other just SNMP. ...
Tue, 10 Jun, 2025 at 12:29 PM
Error Probe remote-powershell for query Exchange Server Database
After update PRTG to Version 18.3.44.2059 we have an issue with remote powershell probes on our Exchange Server 2010. We use six sensors with the remote-powershell für checking database availability. The error is not all the time, it comes ...
Tue, 10 Jun, 2025 at 12:29 PM
NAS.MIB : No available interfaces on this device (code: PE049)
Hello all, I exported NAS.MIB from my QNAP NAS451 and imported it with MIB Importer V3.5.8 without any issue. here is the log : Import successful! Report for C:\temp\NAS.mib: Sucessfully included files: 3 of 3 Sucessfully imported OIDs...
Tue, 10 Jun, 2025 at 12:29 PM
Monitor video card
I need to urgently monitor the video card, how can I do this using prtg? video components (eg board memory, power consumption) Article Comments Dear Daniel, PRTG has no build-in video card sensor, because for specific hardwa...
Tue, 10 Jun, 2025 at 12:29 PM
CPU Load sensor 99%
Hi, I've been recieving emails from PTRG with the following message: '99 % (System CPU Load) is above the error limit of 90 % in System CPU Load. When CPU load on the probe system is very high, measurements may be incorrect'...
Tue, 10 Jun, 2025 at 12:29 PM
MIB to used
Hello, Can anyone tell me which mib i can used to monitor Oracle Sparc T7-2 hardware? I need to monitor this physical server hardware components. Regards, Arwin Article Comments Hello, thank you for the KB-Post. Have you...
Tue, 10 Jun, 2025 at 12:29 PM
Removing channel from Graph using API
Is there a way of setting a channel to "Hide from Graphs" using API? Im unable to find any documentation and my tries fails. Article Comments Hello Niclas, Thank you very much for the contact. With the API you can&...
Tue, 10 Jun, 2025 at 12:29 PM
Installation stuck on 'Initializing Licence'
Hello, I am trying to install PRTG on new server, but I am stuck on screen with "Initializing Licence". What can be the reason for this? Should I allow some specific port? Article Comments Hey Jiri, please ensure tha...
Tue, 10 Jun, 2025 at 12:29 PM
WMI Sensors dont work for specific hosts at specific time
WMI Sensors dont work for specific hosts at specific time. Almost every day, at specific time, WMI sensors for specific hosts don't work (are down). They go UP after a few minutes. I added SNMP sensors for same hosts, and they don't...
Tue, 10 Jun, 2025 at 12:29 PM
False alarm on monitoring, how to solve it?
I have a sensor that has already been replaced with the hardware but the error remains VMware Host Hardware Status (SOAP) message Error. 2 elements return an error state: Battery on HPSA1; Smart Array P410i Controller : Embedded : HPSA1 ...
Tue, 10 Jun, 2025 at 12:29 PM
PRTG Alerts into Messengers.
Hello! Our monitoring group interested in using popular messengers for Alerting from PRTG, is it possible to implement? 1) WhatsApp 2) Skype for Business (Lync) 3) Viber Article Comments Hi Vasiliy, Not sure about the once m...
Tue, 10 Jun, 2025 at 12:28 PM
SSH Script Sensor - Failed to connect
Hello, I have problem with SSH Script sensor after last PRTG update (16.2.24.3792+). I get error: "Failed to connect. Please check the SSH log of the target device or try the Compatibility Mode of the sensor's SSH engine and co...
Tue, 10 Jun, 2025 at 12:28 PM
am trying to add the domain user to the group but am unable to add
i have created three groups 1)prtg administrator -where in user is onlyme 2)monitoring -where in i need to add all domain users,previously there were some users i removed them now i want to add new us...
Tue, 10 Jun, 2025 at 12:28 PM
Remote Probe connection from Internet.
Hello! We plan to implement one Remote Probe outside our internal network. We plan to monitor several of our services from outside, like Exchange Web Access and others. As far as i understand we need to publish our PRTG Core Server and co...
Tue, 10 Jun, 2025 at 12:28 PM
"Loading time" means in HTTP Advanced and HTTP Full Web Page sensors.
Hello! PRTG has two different HTTP sensors with equal data name: "HTTP Full Web Page" sensor - Loading Time "HTTP Advanced" sensor - Loading Time "HTTP Full Web Page" sensor Loading Time means loading page ...
Tue, 10 Jun, 2025 at 12:28 PM
Disable Google Analytics Tracking
Hi, I found that PRTG webinterface includes Google Analytics scripts and I haven't found a way to disable this. Parameter "Google Analytics Tracking ID" is, of course, left blank. Can you help me? Article Comments ...
Tue, 10 Jun, 2025 at 12:28 PM
Maileingang auf bestimmte Mails überwachen
Hallo, ich wollte kurz fragen, ob es die Möglich gibt, den Maileingang auf bestimmt Mails mit PRTG zu überwachen. Also so, das es einen Sensor gibt, der z.B. auf den Betreff schaut und meldungen ausgibt, wenn eine Mail kommt oder nicht ko...
Tue, 10 Jun, 2025 at 12:28 PM
SMS
Hi. Im trying out PRTG - and want to send SMS if Network is down - can you add USB modem - i dont want to use sms provider - since it dont works if network is down. Article Comments Hi Packert, yes, this is possible. Please...
Tue, 10 Jun, 2025 at 12:28 PM
CloudWatch Auto Discovery
CloudWatch Auto Discovery is taking longer time like days to complete and once completed no discovered devices are visible. Article Comments Define long - do the sensors get created faster when added manually? PRTG Schedule...
Tue, 10 Jun, 2025 at 12:28 PM
alarms when error in sql table.
Hello, I try to create a map for the developer team. But I don't know how to process, if someone can be my light in the darkness :) I have an microsoft sql table like this NAMESTATUSDATESTART Truck 1 07/10/18 Bidoule 3 07/10/1...
Tue, 10 Jun, 2025 at 12:28 PM
Sensor for Disk space free on one VM
Hi, I would like to know free disk space on my VMs on an ESX but i don't find it. Someone know which sensor can I use? Thanks and regards. Jérôme Article Comments For this, you will have to monitor the disks through ...
Tue, 10 Jun, 2025 at 12:28 PM
Multiple selection on Maps.
Hello! Regarding Maps. Can i make a multiple selection inside Map Designer? I mean select several objects at once and move them? Thank you! Article Comments No, this is planned for the successor of the map editor, which is s...
Tue, 10 Jun, 2025 at 12:28 PM
API call for tracking system status changes overnight
Hi Paessler, im working on an email report of changes to status overnight across a core. Nightshift are demanding pause rights and i dont trust em! Could you perhaps let me know of any api queries you may know of to pull out the data ...
Tue, 10 Jun, 2025 at 12:28 PM
IPMI sensor - allow local mode
Hi, I'd like request a feature change in the IPMI sensor to allow local mode. The sensor uses ipmiutil utility to query the IPMI interface, but it is using only the network mode. It means that the PRTG_IPMI_Sensor.exe always passes ...
Tue, 10 Jun, 2025 at 12:28 PM
core probe and remote probe
hi Paessler team, I got some issues for understanding the system requirement. I got about 4000 sensor need to monitor where all this sensor is allocate at two different location. The main idea is I will used 1 core probe and 2 remote prob...
Tue, 10 Jun, 2025 at 12:28 PM
Can you display individual channels of sensor on a map
I have created a SQLv2 sensor with 10 channels showing differing information from the database. What I'd like to do now is show the data from 1 or 2 of those channels on a map in separate objects. When I add sensors to the map it pick...
Tue, 10 Jun, 2025 at 12:28 PM
How can I monitor process variables of field devices?
Hello, I wanted to ask how it is possible monitoring not only the connection details such as network traffic, CPU usage etc. but also monitoring process variables of field devices in my network. For example I have a flowmeter with Profin...
Tue, 10 Jun, 2025 at 12:28 PM
Convert / Calculate RAW Value Traffic
I searched the internet en KB heren on Paessler, but I can't find the answer. For example: <value channel="Traffic In (speed)" channelid="0">5,267 Mbit/s</value> <value_raw channel="Traffic In...
Tue, 10 Jun, 2025 at 12:28 PM
Cisco 4331 Aggregate Throughput
Hi Guys, Hopefully, someone can help me resolve this one, I am working with a Cisco 4431 that has a limit between 100 Mbps to 300 Mbps "Aggregate Throughput". This issue I am getting is that we have about 10+ VLANs that ha...
Tue, 10 Jun, 2025 at 12:28 PM
is it possible to monitor disk usage on vmware virtual server thru soap
I want to monitor disk usage - not so much performance in/out, but no options in default VMware SOAP sensor. Watch up Gold can do this - so it is possible. I dont want to create SNMP sensor - it's a big job to do that for a large number...
Tue, 10 Jun, 2025 at 12:28 PM
The HTTP Content Sensor returns a error
In meiner Konfiguration verwende ich den Sensor HTTP(Inhalt). Auf einer Webseite mit HTTPS und Authentifizierung habe ich das Beispiel: <html> <body> Description: Script gives back current status of disk free (%) and CPU usag...
Tue, 10 Jun, 2025 at 12:28 PM
Generating top (n) traffic in/traffic out sensors report
Dear Sir/Madam, Can I generate a report for the top n traffic in/traffic out sensors? if this requires modification to default report, I can do that. Thank you Article Comments Hello, there is actually already a default re...
Tue, 10 Jun, 2025 at 12:28 PM
Failover Cluster restarting every 30 minutes
My failover installation is restarting every 30 minutes with the log message: 2018-10-17 08:41:04.522511 (INFO) [thrId: 5240,Core] Trying to restart PRTG Core Server Reason: Cluster: Restarting Core Server Is this normal? Ar...
Tue, 10 Jun, 2025 at 12:28 PM
Runtime Error MSVCR80.dll error1114 during installation of PRTG. What can I do?
When installing PRTG on my system for the first time, I get the following error messages: Runtime Error! Program: [...] PRTG Server.exe R6034 An application has made an attempt to load the C runtime library incorrectly. Please contact ...
Tue, 10 Jun, 2025 at 12:28 PM
Windows DNS "Unusual"
We are in a very small office, maybe a dozen machines pointed to a Windows 2012 R2 DC for DNS, probably less than 6 actually joined to the domain. And every since I've started playing with PRTG its said the DNS response time on our DC...
Tue, 10 Jun, 2025 at 12:28 PM
wireless router
Hi I have spent a couple of days playing with PRTG and it is a fabulous package. Please could you help in that: I have a tp link wireless router and I bypass through this to my computer. The program set up with my computer being monitored p...
Tue, 10 Jun, 2025 at 12:28 PM
Snmp v3 sensors stop working
I have few devices (cisco, APC, HP etc), and i have some SNMP (v3) sensors for it. After i have change SNMP password for cisco devices, its SNMP sensors stopped to work. What I've done: Re-create devices Update PRTG to latest sta...
Tue, 10 Jun, 2025 at 12:28 PM
[DENIED] Add a ADD-FEATURES view to the forum
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Make it easier for everyone to find Feature requests Details...
Tue, 10 Jun, 2025 at 12:28 PM
duplicate sensors is seen after Auto Discovery
Hi for some reasons I created all my network Devices Manually to Prtg and sensor creation is done Manually too.Now All my Devices is added to Prtg and I want to use Prtg Auto Discovery to bring me the changes automaticaaly.Unfortunatly wh...
Tue, 10 Jun, 2025 at 12:28 PM
Question about VMware Virtual Machine sensors
I'm using VMware Virtual Machine sensors to monitor the virtual servers on our ESXi's. How can I monitor free disk space on my virtual servers using these sensors? The only channels I could find are for disk activity, none for free ...
Tue, 10 Jun, 2025 at 12:28 PM
add device via http-api
Theres any way to create a device via HTTP-API (any funtion) Rigth now i use API FUNCTION RENAME and SETLONLAT but i dont found any info about this funtion or any other from HTTP-API, where i can find a list of functions to use of HTTP-AP...
Tue, 10 Jun, 2025 at 12:28 PM
Memory consumption sensor reading incorrect data
Hello folks. I've been searching for a workaround for this problem but notihng seems to be working out. We're facing trouble on ESXi sensor on our VMs. PRTG is showing that RAM usage is above limit and my total amount of memory...
Tue, 10 Jun, 2025 at 12:28 PM
Script to see which users have logged in since x ?
Hi Paessler, I use your script to find currently active users often and it works great, however i was wondering if you have any guidance on how to view the data on who has logged in during a set historical period? We have over 500 use...
Tue, 10 Jun, 2025 at 12:28 PM
Can I let a user see the History tab?
Hi, I need to give a user access to view the History tab of probes and sensors but I don't want to give them access to administrator rights. Is it possible to give them full access and view the history tab? I created a test accou...
Tue, 10 Jun, 2025 at 12:28 PM
Ajax Timeout
Hallo Paessler Team, bei der ständigen Suche nach Optimierungen, versuche ich nach wie vor die Web UI Ajax Timeouts zu beheben bzw zu umgehen. Im Zuge dessen fand ich einen Artikel von Atlassians Tool Confluence. ich weiß nicht ob ...
Tue, 10 Jun, 2025 at 12:28 PM
Single sensor data text box for network map
I'm using what I've built in Network Weathermap as the basis for this question. I'm looking to design a similar map to what's been done, specifically have current bandwidth for a link between devices displayed within a simp...
Tue, 10 Jun, 2025 at 12:28 PM
Sensor Syslog not show log
Hi all, I has create Sensor Syslog. But Sensor do not show syslog. Sensor syslog is warning "too many syslog messages received during this interval. Messages were dropped" Article Comments How many syslog message...
Tue, 10 Jun, 2025 at 12:28 PM
SMS txt alerts
hi, due to a slight error of judgment, I cause our PRTG to send out a gazzillion SMS alerts, is ther ea easy way to stop this and clear the queues, I paused sensors, and eventually edited the SMS username to stop it, but "if it happens...
Tue, 10 Jun, 2025 at 12:28 PM
Windows Event Logs
I am not sure if this is the correct place to post this, but consider this a feature request as much as a tech question (about Snare). PRTG does a great job, however one point of functionality I absolutely need is for the Windows Event Lo...
Tue, 10 Jun, 2025 at 12:28 PM
How can I define a filter for Userloggedin sensor ? Syntax of filter parameters ?
We have a map using the UserLoggedIn Sensor to check who is connected to our Citrix HDX workstations. When we now start to use Windows 10 workstations the sensor recognizes a hidden system account DWM-1 (apparently used for the Windows Desk...
Tue, 10 Jun, 2025 at 12:28 PM
Alarms generated during slave cluster activation
Hello, I configured the cluster with two nodes. However, we note that during shutdown of the master server and slave activation, many failures of connectivity are generated for the devices being monitored by the remote probes. Is this...
Tue, 10 Jun, 2025 at 12:27 PM
How to install HTTP advanced sensor
Hi. Total PRTG noob here. From reading the manual and other Paessler sources I see I need the HTTP Advanced Sensor to get the monitoring level I need. Great. Now how the heck do I install it? I have this week's version of the prod...
Tue, 10 Jun, 2025 at 12:27 PM
Is it posible to monitor MF apps ?
One of the biggeest bank in Brazil would like to have a End to End monitoring and it include Mainframe. So my question is: Is it posible to create a Sensor fo MF Platform? Have some one already tried it before? Article Comments ...
Tue, 10 Jun, 2025 at 12:27 PM
Gibt es einen Sensor mit dem ich NetJapan Backup überprüfen kann
Hallo zusammen, Ich bin auf der Suche nach einer Möglichkeit wie ich den ActiveImage Protector (NetJapan) als Backup Software überwachen kann. Ereignisanzeige habe ich schon getestet aber da muss das Ereignis an erster Stelle stehen dam...
Tue, 10 Jun, 2025 at 12:27 PM
Can't load https pages in chrome
Hi, I have problems with my lan. So I intalled PRTG to check it. My problem is getting connections for https sites. Usually I a have the problem in chrome. Edge works much better. When I opened a new tab and type https://www.amazon.com ...
Tue, 10 Jun, 2025 at 12:27 PM
Different Graphs on Reports show different results
Hi, When I run a monthly report on my packetsniffing sensor I get two graphs, one of the month and one for two months. The two graphs show different results. The one for the past month shows much greater traffic then the two month graph...
Tue, 10 Jun, 2025 at 12:27 PM
Send Telegram messages from PRTG
How i can Send Telegram messages from PRTG??? Article Comments Hello there, Please find here instructions on how to receive notifications in Telegram. Kind regards, Erhard Oct, 2018 - Permalink URL in browser: http...
Tue, 10 Jun, 2025 at 12:27 PM
Using PRTG to feed Cachet status page
Has anyone been able to integrate the monitoring from PRTG with Cachet for a statuspage (https://cachethq.io/). This is possible with Zabbix and Nagios so I assumed PRTG would be able to connect also. Article Comments What doe...
Tue, 10 Jun, 2025 at 12:27 PM
No traffic from PRTG reported in Netflow ?
Hi, I'm trying to calculate the bandwidth usage of to/from a specific host (for example 10.1.2.3) behind a FortiGate 100D. To do so, I'm using a Netflow v9 custom sensor on a PRTG (18.3.43.2323 Core ad Probe on same host). I'...
Tue, 10 Jun, 2025 at 12:27 PM
Send notification to two ip addresses
I have setup a few Send Syslog Message notification templates and they work fine when sending to one IP address Our syslog receiver has multiple syslog reciverer IP's so I would like to send the Notification's to two different IP&...
Tue, 10 Jun, 2025 at 12:27 PM
User access rights to notifications only
I've been searching the Knowledge base for a solution, but so far haven't found anything close to what I'm trying to reach. I created a new user group and added a new user to it. This group has only access to a specific group ...
Tue, 10 Jun, 2025 at 12:27 PM
PRTG external publishing.
Hello! We plan to use PRTG from Internet and regarding this we plan to publish it on company external IP. As far as i understand we must Publish every Node of Cluster if we use it? No other way to understand what is going wrong if Master...
Tue, 10 Jun, 2025 at 12:27 PM
SMS Delivery with NetPing System
Hello! Can we use UniPing server solution v3/SMS as SMS-gate without PowerShell script? It has an instruction and script example, but i can't understand can i connect UniPing directly to PRTG? http://www.netping.ru/Blog/tutorial-sms...
Tue, 10 Jun, 2025 at 12:27 PM
Any news on IIS App Pool Sensors "No data to return." bug?
Hi I read that IIS app pool sesnor, got a known bug: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000064590 is this bug resolved or is there a plan in the future to fix this issue? Since the workaround is not...
Tue, 10 Jun, 2025 at 12:27 PM
Customize report: Total Line missing
Hello there, the prepared Report "Sensorlist" is very useful to report ping availibilty. but a total line with "xx,x % available" overall is missing. how could i manage? excel export from pdf is not good, even not in...
Tue, 10 Jun, 2025 at 12:27 PM
Audio Alarm from Maps
Hello! I have a task: create a map from different elements, place this map on big screen, and when one element (from the map) will change his state to Down an audio file must play to draw attention of all gpoup of peoples. How can i do ...
Tue, 10 Jun, 2025 at 12:27 PM
Uptime
Hi. I wish to use a specific sensor to ONLY monitor my Internet uptime. I tried logging ping requests which does show me the areas of downtime but I want something a little more specific. Also, it's not clear how often the monitoring p...
Tue, 10 Jun, 2025 at 12:27 PM
HTTP Transaction Sensor: Problem with Redirects
I have simple scenario: I want to manage a website's response time for posting data typed into a form. There are 4 steps: 1. GET login.html 2. POST credentials.html 3. POST data.html 4. GET logout.html These steps are quite easy to ...
Tue, 10 Jun, 2025 at 12:27 PM
monitor website where http redirecting to https
Monitoring a website using PRTG, infrastructure changes means it is now reached via a loadbalancer that automatically rewrites the http request so http://www.domainname.com becomes https://domainname.com Works fine from a browser but the PR...
Tue, 10 Jun, 2025 at 12:27 PM
Logfile Reader
Good afternoon, I'm looking for a script. That does the following. He must be able to read a log file with the following. First File: 12:57:52 - 19/10/18 Last File: 09:50:00 - 22/10/18 If Last File has more than 4 hours of time diff...
Tue, 10 Jun, 2025 at 12:27 PM
IPMI System Health with Datto Siris 3
I recently did an auto discovery on a Datto Siris 3 Business appliance and it added IPMI System Health sensors for Fan, Power Supply, Temperature and Voltage. The voltage seemed to be in the expected range, but the others are causing warnin...
Tue, 10 Jun, 2025 at 12:27 PM
Windows update sensors error: Couldn't deserialize output from remote. Exception from HRESULT: 0x802
Since today mostly of our servers show this error for Windows updates: Couldn't deserialize output from remote. Exception from HRESULT: 0x8024402F or Couldn't deserialize output from remote. Uitzondering van HRESULT: 0x80240438 ...
Tue, 10 Jun, 2025 at 12:27 PM
monitor remote SMB share availability from a device?
I would like to be able to monitor the availability of a network share from one of my monitored servers. What I would like to do is make sure that my Windows VM, server-a.domain.net, hasn't lost connectivity to a shared folder on anot...
Tue, 10 Jun, 2025 at 12:27 PM
monitor folder for new files
Hi, I want notifications only when in a folder arrives a new file, how it is possible? I have used the folder sensor but I only know to put notifications when the folder changes, I mean I receive notifications in every change, I only wa...
Tue, 10 Jun, 2025 at 12:27 PM
Configure desktop client alerts
Hi, Question - I have installed the PRTG Desktop Client and would like to be able to control what kind of notifications get pushed (ie. the desktop pop-ups in the corner) Is there a way I can configure what does/doesn't trigger des...
Tue, 10 Jun, 2025 at 12:27 PM
How to get the preferred action for when a sensor query fails?
During an analysis of a PRTG deployment we found out that lots of groups, devices and sensors were configured to override the scanning interval and the preferred action for when a sensor query fails. Because there are almost 6 thousand se...
Tue, 10 Jun, 2025 at 12:27 PM
SIP Options Ping
I'm trying to use the SIP Options Ping option. I'm getting the following error returned. Unknown Exeption System.Exception: this is not an authrequest! at SipOptionsPingSensor.SipPinger.getAuthString(String response, String URI...
Tue, 10 Jun, 2025 at 12:27 PM
Enterprise Console Error - Not Connected (Connect timed out)
I am running 18.4.45.1898. I configured the server for "Insecure HTTP server" on port 80. The IP address of "server" is 192.168.10.10. On the "Web Server" tab I have manually specified 192.168.10.10 an...
Tue, 10 Jun, 2025 at 12:27 PM
How can I create a library, which displays a device tree instead of sensors when filtering by tags ?
Hello everyone, In a matter of monitoring/listing our database servers by their version, I am trying to create a library by filtering by device tags. It would be extremely useful for our division to see all our servers in alternative views ...
Tue, 10 Jun, 2025 at 12:27 PM
call api do not work
Has anyone had this problem, please follow the settings and the problem (CORE configured for SSL): Same network Call API by HTTP is received at 80 and is directed to 443 and it works: Another network Calling API by HTTP is received at ...
Tue, 10 Jun, 2025 at 12:27 PM
sFTP and Datto Port 2222
We have a phone system (Switchvox) that sends backups to a Datto Siris DR appliance via sFTP. This was recently changed from FTP. We were able to monitor it via FTP without problem, but since switching to sFTP we can't get it to work wi...
Tue, 10 Jun, 2025 at 12:27 PM
Easier Perfmon Sensors
I just converted from WhatsUpGold. When I wanted to setup a Performance Monitor sensor, I could just choose whether it would be WMI or SNMP and choose the system and I would get a listing of perf monitors available on that system (it looke...
Tue, 10 Jun, 2025 at 12:27 PM
Easier Factor Sensor
I like that I can use your Factor Sensor to aggregate multiple different channels into a single sensor, but is there anyway you can make it less cumbersome? Having to look up sensor ID for each channel I want to add is excruciatingly tedio...
Tue, 10 Jun, 2025 at 12:27 PM