kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Error setting up Notifications
When I try to setup a notification I create a trigger but get the following error when I go to save: The Validation of the data provided failed due to the following: IP Base: Required field, not defined. The object has not been changed ...
Tue, 10 Jun, 2025 at 12:04 PM
Regarding Configuration of PRTG with Cyberoam
Hello, I want to configure PRTG in such a manner that it should show me the bandwidth usage. I have Cyberoam 50ia as my gateway. Please guide me with the steps. Thanks and Regards, Prasad Kulkarni Article Comments Hello, ...
Tue, 10 Jun, 2025 at 12:04 PM
monitoring a file?
Is there a way to monitor a file for a changing numerical value? I have a metric script that writes its output as a numerical value to a text file, and I'd like to be able to draw that output value into PTRG as a sensor value and raise...
Tue, 10 Jun, 2025 at 12:04 PM
Reporting: Multiple devices on one chart
I am testing the reporting functionality, which seems quite good. I'm trying to report in all sensors on servers with the "fileserver" tag. This works well, and charts display fine. The problem I have is that the report has on...
Tue, 10 Jun, 2025 at 12:04 PM
"Other" position on Netflow Top connections
In top connections, the position using the most bandwith is "other" it does not have a number designation like the rest of the top connections. In the chart, the position is "other" and the Source IP, Source Port, Dest...
Tue, 10 Jun, 2025 at 12:04 PM
How can I strictly assign ifindex always to the same interface of monitored devices?
monitoring Nokia IPSO appliance, ifindex change, turning down some interface sensor.. Solution is to re-discover the device loosing customization of old interface sensors! I think that this may be applicable to any router. Article C...
Tue, 10 Jun, 2025 at 12:04 PM
Comparing NetFlow and SNMP traffic sensors.
I have installed the Paessler PRTG Network Monitor Freeware version, to monitor internet bandwitdth usage for a Cisco 1811 router. Configured on the probe are two sensors, each monitoring the 1811 wan interface fa0. 1. Sensor #1 - FlowN...
Tue, 10 Jun, 2025 at 12:04 PM
Wondering why the PRTG Core service shuts it self down at 3:00am every night
I have been looking at the logs and every night at 3:00am the core service shutdown and then start back up a little while after that, does anyone know why it shutdown and can I change this setting? Thanks Article Comments Hello,...
Tue, 10 Jun, 2025 at 12:04 PM
We upgraded PRTG and now some of our sensors are showing WMI connection timed out
We did an upgrade of PRTG and then we added around 3000+ sensors from the scan and now some of our servers are showing a warning with WMI connection timed out. Anyone else seeing this issue and if so what is the fix for this? Thanks ...
Tue, 10 Jun, 2025 at 12:04 PM
Default settings on Sensors
Could you please explain how I change the default settings on the PING sensor and also how to make the PING sensor ping an address other than the IP of its parent? Many thanks Article Comments Hello, I'm afraid it's ...
Tue, 10 Jun, 2025 at 12:04 PM
sensor notes
Are there any future plans to add a "notes" field to sensors or devices, for noted or addresses? If a device goes down, it would be helpful to mouse over a device, see the name, IP address, and a physical address for the location....
Tue, 10 Jun, 2025 at 12:04 PM
Remote probe sensor templates
Hello everyone, just a little overview, we have ~ 300 dedicated servers around the world and we are buying still more. So my problem is that it takes alot of time to configure every remote probe. I spent alot of time trying to find an eas...
Tue, 10 Jun, 2025 at 12:04 PM
(Real Memory) is below the warning limit of 4,000 MB
Hi There, We'd like to know if we can change the warning limite for sensor "Memory(Real) Free". For Linux machines (eg. Redhat) it's natural to run into low real memory state but customers get scared when they see the wa...
Tue, 10 Jun, 2025 at 12:04 PM
large "other" category in netfow
After checking the ASA for all traffic, it only lists 3 IP protocols, all of which we have defined in our netflow sensor but "other" still shows up on the toplist as a large portion, how do we get this to show up in a more granula...
Tue, 10 Jun, 2025 at 12:03 PM
By snmp trap sensor, may I intercept OID that doesn't match exactly?
I want to genearte alarm (warning, change trigger, ecc..) by a SNMP trap like "LINKDOWN" or "LINKUP" or HSRP change.. In the trap's message, these events have OID ending with variable parts (e.g.: ifindex of interfac...
Tue, 10 Jun, 2025 at 12:03 PM
Is it possible to monitor e-mail queue?
One of our customer wants to know if it is possible to monitor his e-mail queue of IronPort appliance. If so, how can we do that? Thanks in advance! Article Comments If the device supports SNMP, Cisco might have some MIBs for ...
Tue, 10 Jun, 2025 at 12:03 PM
Various Channel on Graphs
Hello, There is a channel described as Various automatically created on my sensor and shows on the graphs. It can compromise of a great about of the traffic from time to time. Is there a way to tell what protocols it covers? Thanks ...
Tue, 10 Jun, 2025 at 12:03 PM
Custom sensor providing legend information
Can I create a custom sensor which provides the legend information (like the CPU sensor providing "Processor 1", "Processor 2") to graph the inside and outside temperature for one device? The temperature values are sto...
Tue, 10 Jun, 2025 at 12:03 PM
How can I delete a record in data log history?
One of my temperature sensor recorded a fake value (9999.999°) and this value distorts the graph scale.. How can I edit or delete the record in order to adjust the history of temperature graph without losing other data? thanks Ar...
Tue, 10 Jun, 2025 at 12:03 PM
May I put in "Sensor Name" a variable like an OID string?
Would be very useful to have the "Sensor Name" not fixed, but like a "string formula" to show shortly and dynamically more information. E.g.: a sensor showing disk partitions usage: partition name read by OID in the sen...
Tue, 10 Jun, 2025 at 12:03 PM
DHCP Sensor?
Hey I see that PRTG does not have a built in DHCP Sensor. I tried using the Port sensor to monitor my DHCP Server. I put in the port paramter as 547. However, It turns into a red down and says "Connection refused Socket Error # 10061 C...
Tue, 10 Jun, 2025 at 12:03 PM
PRTG Traffic Grapher Ver 6.0.1 24Hrs and 30 Days Avarage Graph is Wrong For Many Sites, and Why?
Hi, PRTG Traffic grapher Avarage for 1 day and 30 Days Graph is wrong for many sites, if any one could have a solution for Fix this problem .. Regards Rasul Article Comments Traffic Grapher 6.01 is quite an old version! Wh...
Tue, 10 Jun, 2025 at 12:03 PM
Does PRTG support notifications via Telalert?
Does PRTG 8 have the ability to alert using telalert? If not, are there plans for telalert in the future? Article Comments With PRTG you can define notifications in various ways. There is the option Execute Program. This wil...
Tue, 10 Jun, 2025 at 12:03 PM
How can I enforce a specific color scheme for all sensor graphs?
I would like to have all new graphs created with a custom color scheme for inbound and outbound traffic. Is this possible? Article Comments Sorry, PRTG does not support any pre-defining of color schemes for its graph lines. How...
Tue, 10 Jun, 2025 at 12:03 PM
Multiple 'Down' Trigger Notifications
I currently have two separate Notifications configured to alert on a 'Down' condition for a group of sensors. One notification is a text-only email triggered on down used as a connector for creating tickets in our ticketing softwar...
Tue, 10 Jun, 2025 at 12:03 PM
Change Exchange Mail Que WMI Warning setting
When I use the default WMI sensors for Exchange 2003 I get a Sensor called Mail Que. It works fine, but I want to change the warning levels of this sensor. In the Moment the Sensors is in warning state when there are more then 1 mails in th...
Tue, 10 Jun, 2025 at 12:03 PM
How can I copy a sensor in different groups without copying device ?
Hi I have several locations and would like to display them on a country map with the sensors regarding each each these locations. My Sensors are attached to probe devices wich are located only in one location, so I expect to create one g...
Tue, 10 Jun, 2025 at 12:03 PM
PRTG Probe on Win2000Server SP4?
In order to have an hierarchical structure, I have to install probes in my remote networks. Remote Server available are only Win2000Server SP2 e SP4.. Probe installation fails.. I tried also with VMWare ThinAPP, that let me install the Prob...
Tue, 10 Jun, 2025 at 12:03 PM
How to apply sensors to multiple devices
I have created a device and added many sensors for Dell servers to monitor for specific events. I would like to apply these sensors to all my Dell servers. I see that the clone option is 1:1. I tried to do this with templates but the sen...
Tue, 10 Jun, 2025 at 12:03 PM
Multi edit tool
I want to add a tag to all sensors in a group but have found when using the multi edit tool it removes the entries that were there previously. Is there a way to add a tag to multiple sensors without removing what is already there? I have ...
Tue, 10 Jun, 2025 at 12:03 PM
Monitor VPN?
I have two Sonic Wall(Gateways) That have a VPN set up for them. I was wondering would it be possible to monitor the VPN (essentially monitoring of the two gateways have connectivity with each other.) Article Comments You can mo...
Tue, 10 Jun, 2025 at 12:03 PM
What is the naming rule of the .csv files?
for example,1.3.6.1.4.1.9600.1.1.4.1.0_10.16.12.49_{00F72159-9341-4C48-BBE5-8E6AD8B35AFA}.csv,what is "1.3.6.1.4.1.9600.1.1.4.1.0"?what is "{00F72159-9341-4C48-BBE5-8E6AD8B35AFA}"? Article Comments The "...
Tue, 10 Jun, 2025 at 12:03 PM
Is there a way to have SNMP traps turn a device red?
We have some SANS that send SNMP traps when drives go bad but have no snmp variable to poll regarding drive status. Ideally we would like to have the SAN devices light up red and send an email if a trap is received and stay that way until t...
Tue, 10 Jun, 2025 at 12:03 PM
Notifications are not sending emails at the time they are set up to.
We have notifications set up as follows: Condition = Down...Latency = 300....On Notification and Off Notification = Email group we set up....We have not set up escalation.....Repeat Every = 60 minutes. So, the problem is, when a site go...
Tue, 10 Jun, 2025 at 12:03 PM
PRTG Network Monitor and pcmeasure
Hy !! I´m Monitoring an pcmeasure environment which brings negative Data (deep-freeze room) about minus 17°C. PRTG 8 is showing me Datas about 4.294.967.138 Degrees. In PRTG ver6 i found an setting "Allow negative Data" which co...
Tue, 10 Jun, 2025 at 12:03 PM
Scheduled ping sensor?
Hi, I would like to to monitor some printers on a network, Is it possible to have it pinged at a certain time during the day? Article Comments Sure. Simply select the desired "schedule" in the sensor settings. You can ...
Tue, 10 Jun, 2025 at 12:03 PM
How do I hide the "new version" hints in PRTG Traffic Grapher 6?
Is there a way to stop the "new version" adverts that constantly appear on my "Traffic Grapher" screen? Key words: update notification nag screen info upgrade traffic grapher prtg 6 registry Article Comme...
Tue, 10 Jun, 2025 at 12:03 PM
HTTP advanced - mutiple strings detection
Within HTTP Advanced sensor, using "Response must include", I'd like to monitor the presence of one among many strings, like: error OR alarm OR crash, and so on. Is it available a separator character, so that I can specify mul...
Tue, 10 Jun, 2025 at 12:03 PM
Renaming Multiple Sensors
Is there a way to rename multiple sensors at once per device? We are in the process of tweaking our naming convention in our PRTG 7 environment but its a tedious process having to change the name per one sensor at a time. Could this be se...
Tue, 10 Jun, 2025 at 12:03 PM
DNS sensor too high ms
Why the DNS sensor give me 317 ms when the ping sensor give me (min time 1ms) also the same with the smtp sensor arround 317 ms , is it not too high? Article Comments To the response time, PRTG (up to version 8.1.2.1810) for mos...
Tue, 10 Jun, 2025 at 12:03 PM
ping sensor max-time msec result
when I'm using the prtg software the stadistic for the ping sensor (max time) is different when I'm using the ping command in msdos console windows Article Comments Please see question: DNS sensor too high ms The Ping...
Tue, 10 Jun, 2025 at 12:03 PM
Is it possible to monitor web services?
Is it possible to monitor web services with PRTG Network Monitor? Thanks in advance Article Comments Please take a look at PRTG's HTTP sensors: Web Servers (HTTP) Sensors. Using the HTTP Transaction Sensor, for example, ...
Tue, 10 Jun, 2025 at 12:03 PM
Delete history.... I have data for March of this year already..... How do I get rid of it?
I am unable to get current data because of this incorrect March data that got in there somehow. How can I remove it and get new data? Article Comments In PRTG's System & Website Settings, you can set limits for Data Purg...
Tue, 10 Jun, 2025 at 12:03 PM
Can you send automated reports to multiple email accounts?
We want to email automated reports to multiple users. Can we use multiple email accounts under the report scheduling/email address? If so, what is the syntax (comma separated, space separated, etc) Article Comments To enter more...
Tue, 10 Jun, 2025 at 12:03 PM
WMI alt account
We do not want to use the default administrator account for wmi access to a webserver that is NOT on our domain. The admin account does work for reading wmi values. I have created and alternate account and performed the tasks suggested on...
Tue, 10 Jun, 2025 at 12:03 PM
May I have snmp sensors in the same device with different community/port?
I have device that respond to standard snmp port 161, public community and they also have custom CAI snmp agent that respond to a custom port 6665 and different community. I noticed that all sensors inherit all same snmp credential from dev...
Tue, 10 Jun, 2025 at 12:03 PM
What is the best way take string values, convert the data into integer values and graph them?
I have a box that captures snmp data. PRTG is able to pull that data. However the data comes out as string values. I need to convert the string values into integer values and have PRTG graph the data. Article Comments There is a...
Tue, 10 Jun, 2025 at 12:03 PM
QoS sensors show considerable PDV (Packet Delay Variation) readings, even through Local Loopback
Using the QoS sensor we see readings of 20-40ms for Maximum und Minimum Packet Delay Variation while the average value is at 0ms. We see these readings even when sending the sensor's UDP test packets through the local loopback to 127...
Tue, 10 Jun, 2025 at 12:03 PM
What does error 11004 (socket error) when the remote probe server tries to connect to the Core?
The server where you installed the remote probe does not establish communication with the Server Core, which has an IP address obtained through Dyndns "solutiongate.dyndns-server.com. Firewall ports are enabled and NAT is configured, ...
Tue, 10 Jun, 2025 at 12:03 PM
Inherit Sensors on multiple Remote Probes on many machines?
We have many remote probes on many machines, when a remote probe gets connected to the core server it will arrange itself under the root tree. As we want to use same sensors and therefore the same settings for each sensor - we were looking ...
Tue, 10 Jun, 2025 at 12:03 PM
Null values in sensor factory
Unfortunately, sensor factory don't show any values if at least one sensor value is missing. For example, if one sensor is very recent and I add it to an existing sensor factory, I can't see the historical values before the date of ...
Tue, 10 Jun, 2025 at 12:03 PM
Is it possible to do a black list to auto-discovery?
One of our customer wants to schedule auto-discovery (daily discovery), but the IPs X.X.X.63, X.X.X.64, X.X.X.65 was deleted after the first discovery and we don´t want to discover these devices on the next discoveries. Is it possible to ...
Tue, 10 Jun, 2025 at 12:03 PM
Why do no sensors record data when probe agent loses connectivity?
Why do sensors stop recording data when the probe agent loses connectivity? Shouldn't the probe keep polling and store the data locally until connectivity is restored? In previous tools that I have used, the probe agent will continue...
Tue, 10 Jun, 2025 at 12:03 PM
Can a folder sensor be set to return data even if in a failure state?
I have a folder sensor which is set to go into an down state if there are files in the folder which are more than 60 minutes old. This is working fine. However, if it goes into a down state, no data for that sensor is being gathered/repor...
Tue, 10 Jun, 2025 at 12:02 PM
Automatic Search Class B Network
I want to automatic scan my network, but we use a part of an class B network. Is this possible? Networkrange to scan 172.16.18.1 - 172.16.18.254 PRTG should use the Network range as an Class C network, but it doesn't. Any Solutio...
Tue, 10 Jun, 2025 at 12:02 PM
WMI monitor MS ISA 2006 - Unidentified IP Traffic (TCP:3856)
When I try to monitor (WMI) the status of our ISA server and define a FW-rule to allow RCP traffic from the PRTG server to the ISA server I see in the ISA Logging the following error: Denied Connection ISA 10/11/2010 13:42:05 Log type: F...
Tue, 10 Jun, 2025 at 12:02 PM
How can I monitor Exchange smart host queue
We have two Exchange 2007 servers that use a smart host to send out Email. I let the auto discovery run on both servers and it found a bunch of WMI sensors including some queues. However it does not list the smart host queue we had and I wo...
Tue, 10 Jun, 2025 at 12:02 PM
In which order does custom sensors with the same mutex runs?
Hi, I have a device with 3 custom EXE sensors. I use the same mutex string for all of them. I wonder in which order those sensors run/probe. What I want is that the 1st sensor that runs, write a command output to a file. That will be used...
Tue, 10 Jun, 2025 at 12:02 PM
Is there a way to turn OFF visual alerting of sensors?
If a sensor in a specific group goes down, we don't want a visual alert on the device, but yet rely on an email alert to the customer. Article Comments I'm afraid that isn't possible. If a sensor fails or enters a do...
Tue, 10 Jun, 2025 at 12:02 PM
How do I manually turn off all PRTG services so I can upgrade to v8?
I am trying to upgrade from v7 to v8 and it is telling me that there are PRTG services running. I checked and it looks like they are all stopped. Is there a list of services that I should check? Article Comments Using Task Manag...
Tue, 10 Jun, 2025 at 12:02 PM
How to configure LDAP sensor for Active Directory
I have added the LDAP sensor to my Windows Server 2008 machine. However, it says the authentication fails. I am using the following: Port: 389 Distinguished Name: cn=Administrator,dc=something,dc=com Password: ******** Am I missing ...
Tue, 10 Jun, 2025 at 12:02 PM
Lines Connecting Icons Missing in IE8
Hello, The lines that connect map icons display well in Firefox, but do not always display using Internet Explorer 8. They do sometimes but its not consistent. Other than that IE8 seems to work reasonable well and I have checked the set...
Tue, 10 Jun, 2025 at 12:02 PM
Windows 2008 WMI CPU Load error: 80041010
Hi all, We created a WMI CPU Load Sensor to monitor a Windows 2008 CPU status, but the following error is received: 80041010: The specified class is not valid This issue occurred once before, and it was resolved by resigstering some...
Tue, 10 Jun, 2025 at 12:02 PM
Cancel in-progress autodiscovery?
Is there some way to cancel an in-progress autodiscovery? I accidentally selected autodiscovery at a group level when I meant to do it at the device level - now it's rediscovering the whole subnet again. I just want it to abort but I ca...
Tue, 10 Jun, 2025 at 12:02 PM
I can't add sensor in my PRTG server
i have 287 sensor in my PRTG, but now i can't add more sensor. when I add sensor and choose the devices, it just loading ... anybody know what the problem ??? regard fatwa rachman Article Comments Hello, which exact v...
Tue, 10 Jun, 2025 at 12:02 PM
Why does Outlook hang when clicking on PRTG alert
I and a co-worker have Outlook 2010 32bit. When we click on emails from PRTG, it quite often hangs our Outlook, have you seen this before? Article Comments I'm afraid we haven't seen this before. We receive PRTG mails u...
Tue, 10 Jun, 2025 at 12:02 PM
What can I monitor about Oracle/SQL servers (on Linux) with PRTG Network Monitor?
I would like to know if it is possible to monitor a field on a database, or if it's possible to connect on a database and run a query (select, for exemplo) via PRTG. Which kind of information can I get from Oracle/SQL servers using PR...
Tue, 10 Jun, 2025 at 12:02 PM
Could someone please explain this error to me.
Microsoft(R) Windows(R) Server 2003, Enterprise Edition" does not support UserConnections (Field), LoginsPersec (Field), LogoutsPersec (Field) I have other monitoring on different instances working fine on same server. Articl...
Tue, 10 Jun, 2025 at 12:02 PM
User rights
hi there. am getting difficult in creating a certain users who can have access to certain sensors , is it possible to have engineer online who can assist me my chatting id is kwaslee@hotmail.com , we have purchased license our company is ...
Tue, 10 Jun, 2025 at 12:02 PM
Can I install PRTG Remote Probe on a WSUS server?
I would like if is possible to install Remote Probe on a WSUS server without issues. I have a customer that needs to do it. The reason for my question is because I have another customer that installed (by himself) PRTG Network Monitor (no...
Tue, 10 Jun, 2025 at 12:02 PM
Changelog
This is not a question rather a simpe post helping customers find the changelog. I had some trouble fiding it for the new 8.2 PRTG. Anyway, for those of you looking for the changelog it is here: https://www.paessler.com/prtg/prtg8histo...
Tue, 10 Jun, 2025 at 12:02 PM
Running a Script using the Windows GUI Tools
I am wanting to be able to right click on a device or sensor, then select tools and then be able to choose a script to run against that selected device or sensor. I have a test script written and it works while not going through PRTG (it j...
Tue, 10 Jun, 2025 at 12:02 PM
Http Content channel decimal places
I have set up a content monitor. It seems to be having problems with the Channel Decimal Places setting. I have 5 channels. Some of them have varying decimal places in their output. The Http page raw values look like this: [200] OK - F...
Tue, 10 Jun, 2025 at 12:02 PM
Can PRTG 8 monitor active/passive HSRP devices?
Hello, i have a Question about monitoring HSRP devices. In our local IT we have some Routers and Switches which are working fine in HSRP mode. There is no problem to monitor the devices themselves but can i check which device is active/ma...
Tue, 10 Jun, 2025 at 12:02 PM
Upgrade PRTGv6 to PRTGv8
I'm working to upgrade PRTGv6 to PRTGv8 and apart from the documented limitations in effect when upgrading from PRGv6 to PRTGv7, I noticed that tags are not imported as well. The system default tags (as of v7) are there, but not the use...
Tue, 10 Jun, 2025 at 12:02 PM
How to monitor file-ages in root folder ?
I'm creating a sensor to monitor the age of files in a specific directory, I want to monitor the age of the files, if they are older then 5 minutes, I need an alarm. In a directory with no subfolders is works fine. In a directory with s...
Tue, 10 Jun, 2025 at 12:02 PM
In reporting, how can I direct the 'save to disk' feature to a network location of my own choosing?
In reporting, how can I direct the 'save to disk' feature to a network location of my own choosing? Article Comments It's only possible to change the data directory, not the reports directory itself, however. Please ...
Tue, 10 Jun, 2025 at 12:02 PM
Application Monitoring
Hi, I'm trying to monitor an applicatio (rlogsmart.exe)n, which runs as a standalone application, rather than a service. I've tried to setup a WMI Process Monitor for the process - rlogsmart (no file extension), but when the senso...
Tue, 10 Jun, 2025 at 12:02 PM
What means "Spezieller Trap-Code" in trap sensor version?
Hello, there is a field in SNMP trap sensor setting not described in user manual. In German translation is is called "Spezieller Trap-Code". What can I do with it? Regards Christoph Article Comments According to RF...
Tue, 10 Jun, 2025 at 12:02 PM
Monitor Missing Action
I see that it is very easy to monitor the stoppage of a continuous presence/process/service. How would I go about monitoring/alerting if a given event does not occur when the event is randomly scheduled and non-continuous? Article...
Tue, 10 Jun, 2025 at 12:02 PM
PRTG Windows GUI To Manage Freeware Version?
Hi There, I use PRTG Network Monitor with a 100 seat license on our main production server. I have upgraded it to the latest version which currently is: 8.2.0.1898 and I use PRTG Windows GUI to monitor it from my desktop. On another se...
Tue, 10 Jun, 2025 at 12:02 PM
Migrating PRTG from one system to another.
I want to move my PRTG 7.3.4 from my 32bit Server to a new 64bit machine. Please let me know how to backit up and completely restore it on a new machine. Article Comments Hello, please see https://www.paessler.com/knowledgebas...
Tue, 10 Jun, 2025 at 12:02 PM
How do I identify and specify specific ports I want to monitor on a Cisco Catalyst 4006 switch runni
Hello. I am new to using Paessler and I am just setting it up for the first time. I am limited to 100 Sensors and I need to be able to identify specific ports on a Catalyst 4006 switch that has several fiber and gigabit ethernet blades in i...
Tue, 10 Jun, 2025 at 12:02 PM
Is there a way to "roll-up" the staus of a map?
I am looking for a way to create "levels" of maps, such that the top map had both a status and link to each of it's sub maps. Said another way, is there any way to add a "MAP" as an object onto a different map? H...
Tue, 10 Jun, 2025 at 12:02 PM
Email zustellung Fehlgeschlagen, Greylisting
Hallo, bei uns kommt es ein bis zwei mal am Tag vor das Emailbenachrichtigungen vom Internetprovider mittels Greylisting geblockt werden. Ist es möglich eine Zeitspanne nach fehlgeschlagenen Sendeversuchen einzurichten bzw. diese zu ver...
Tue, 10 Jun, 2025 at 12:02 PM
Remote Probe
I have installed Remote Probe on a clients SBS 2003, opened port(s) on my router etc etc. Connects fine but every sensor is in blue and saying "Not licenced". I am using the free product with 20 sensors as I have your banner on ...
Tue, 10 Jun, 2025 at 12:02 PM
Viewing traffic between core server and a remote probe
I've successfully set up a core server on one machine and a remote probe on other machine with a QOS sensor running on port 50000. I am able to watch the 'live data' graph being updated every minute with different values. Howe...
Tue, 10 Jun, 2025 at 12:02 PM
How can I publish Ajax externally?
Hello, I'm testing out Ajax for the first time. I have it installed in-house and would like to add a remote probe to test how it works on my other sites. What has to be done for me to access the Ajax interface from the outside so th...
Tue, 10 Jun, 2025 at 12:02 PM
how to delete file: PRTG Network Monitor.evt
I d/l'd what I thought was a port sniffer, it turned out to be far to complicated for me to understand... I uninstalled 'all it's components' and was left with the above file in system32/config...when trying to delete it, it...
Tue, 10 Jun, 2025 at 12:02 PM
minimum hw requirements for probe
Which are the minimum hardware requirement for a server to install a Probe that monitor about 500 sensors? Thanks a lot! Gianluca Article Comments Hello, it is very hard to name the specific requirements without further de...
Tue, 10 Jun, 2025 at 12:02 PM
Events not registering in PRTG eventlog sensor
I have set up an eventlog sensor to check the application log for events from source backup. I have then simulated a failure to put an error in the event log of the target server. However, PRTG does not always register the event. I know the...
Tue, 10 Jun, 2025 at 12:02 PM
Confusing interface naming rules in PRTG 7.x / 8.x
I`m a little bit confuse about how PRTG choose "Interface number" while creating SNMP Traffic Sensor Manualy or running Auto Discovery on specific host. Let me explain what i mean. While creating SNMP Traffic Sensor in a first tim...
Tue, 10 Jun, 2025 at 12:02 PM
Graph Size In Maps
Graph Size Hi, We are evaluating the PRTG software, Important object is to implement this monitor in our NOC system, After creating Public maps that will be integrated in the NOC we cannot resize the graph size. The size is ridicules small ...
Tue, 10 Jun, 2025 at 12:02 PM
How to always display "Message" output from an EXE sensor even when in warning or down status?
My EXE sensor returns a <value>:<message> standard string as PRTG requires: "0:OK" "1:<diskname> <error_status>" "2:error in snmpget" I don't care tha value, but I'm worry that &...
Tue, 10 Jun, 2025 at 12:01 PM
After Update to PRTG 8.2.0.1898, i can't select add Graph to MAP.
After Update to PRTG 8.2.0.1898, i can't select add Graph to MAP. When I click to the Menubar to show the various of graphs. There alway come the waiting icon. Nothing more. Symboles an geomaps are ok to insert. But tables are the same ...
Tue, 10 Jun, 2025 at 12:01 PM
In EXE/Script advanced sensors may I use special tags in output XML?
In my vbs script, can I put in the output XML more advanced tags like: <limitmaxerror>90</limitmaxerror> inside a <data> fields? I examined file named "PRTG configuration.dat" to take inspiration.. I created ...
Tue, 10 Jun, 2025 at 12:01 PM
How do I add a new sensor to an aggregation graph without losing all the previous historical data?
I have a long running bandwidth sensor that aggregates the in/out traffic from various other sensors. If I create a new sensor (when I add a new bandwidth customer, for example) and then add that sensor's channels to the aggregate sens...
Tue, 10 Jun, 2025 at 12:01 PM
Changing the email links when behind firewall.
I cant seem to find how I can change the links that show up in the alert emails to the address that I have the prtg server running on. For example. if my server is on 172.20.0.10, thats what the link points to. When i had the prtg server on...
Tue, 10 Jun, 2025 at 12:01 PM
Trying to add services to prtg
WHen I try to add a windows/wmi service to prtg is says Please enter "Credential for Windows Systems" for the parent device or the parent group to use this sensor type. I cannot find where this is located. I am using Windows GUI V...
Tue, 10 Jun, 2025 at 12:01 PM
Has anyone made PRTG collect Cisco Class-map / service-policy output statistics ?
This is NOT IP-SLA related. I am trying to collect the class-map statistics output; Queueing ( for example). I have the Cisco-class-based-qos-mib and resulting oidlib files and the SNMP Library sensors installed, but the output from these m...
Tue, 10 Jun, 2025 at 12:01 PM