kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Port Down not alerting in PRTG
I have added all my sensors from Cisco core switches to PRTG, so it can see fan, power supply etc, and all my important ports.. I pulled a cable out of the switch to test, but PRTG didnt detect anything, it stayed green? it was down for abo...
Tue, 10 Jun, 2025 at 10:46 PM
Monitor Uptime of Internet service
I want to monitor the Internet uptime that is used on the Public LAN at all of my 18 remote sites. They all use Comcast cable for public internet and I have been using a ping sensor to ping the LAN IP of the Comcast router but that is not c...
Tue, 10 Jun, 2025 at 10:46 PM
Using PRTG for Email Deliverability Monitoring
I’m trying to use PRTG to monitor our email server’s deliverability. There are a few data sources I‘m interesting in using, has anyone ever tried to integrate any of these? 1) Hotmail’s Smart Network Data Services. There is an automated U...
Tue, 10 Jun, 2025 at 10:46 PM
Shutting down ESXi from an SSH script via a sensor
Hi Team, We have a remote site that has an APC battery backup that we monitor via SNMP. Also, we have a standalone ESXi host that only has a few layers on it as they are a small remote office. Lately we have been having quite a few power ...
Tue, 10 Jun, 2025 at 10:46 PM
HELP error icloud not retrieve the passhash
error icloud not retrieve the passhash LOGIN ANDORID Article Comments Could you attach a screenshot of the error? What do you do to provoke it? Android and PRTG version would also be helpful in order to track down the issue :...
Tue, 10 Jun, 2025 at 10:46 PM
How do i monitor failover connections on a firewall?
I have two internet providers. The firewall is configured in fail over mode which only allows for one connection to be operational at a time. I would like to have a red light/green light for internet connectivity and still track up/down t...
Tue, 10 Jun, 2025 at 10:46 PM
PRTG report new devices last x days
Hello, is it possible to report or generate a XML/CSV file with the API a list of devices that have been added within the last x days? Article Comments That's not possible and probably also won't find its way into PRTG -...
Tue, 10 Jun, 2025 at 10:46 PM
NetApp : monitoring white snmp string
I want to monitor a list of Netapp Volume. In the documentation of NetApp, i found this : 1. Poll the "dfFileSys" OID to determine the Index number for each aggregate and volume on the filer. bash-3.2$ snmpwalk -v 1 -c public...
Tue, 10 Jun, 2025 at 10:46 PM
Best way to monitor backup exec now?
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Tue, 10 Jun, 2025 at 10:46 PM
VMWare SOAP monitoring problem
I'm trying to monitor our ESX 4.1 servers using PRTG, however whenever I add any of the VMware sensors, I keep getting the following error:- Error Message [prtg] [error] 2 [/error] [text]The remote server returned an error: (407) Pro...
Tue, 10 Jun, 2025 at 10:46 PM
Monitor folder size changes
Is there a way to monitor any changes on folder size? Basically, I want to fire a "Down" status every time the folder size changes. Article Comments Hi Maynero, You can use the Folder Sensor and enter a limit in the ...
Tue, 10 Jun, 2025 at 10:46 PM
PRTG DNS resolver
How does PRTG perform DNS resolving? Does it use its own DNS resolver or does it rely on the host OS resolver? I'm handling a network where monitoring of all firewalls and NW equipment is done on a separate outband subnet. The PRTG pr...
Tue, 10 Jun, 2025 at 10:46 PM
What is the best practice to update probe server to the latest version?
We are about to update our single probe server to the latest version of PRTG Network Monitor. What is the best practice to get this accomplished and not loose any data from the sensors? Article Comments Hi, Unfortunately a sho...
Tue, 10 Jun, 2025 at 10:46 PM
PRTG scheduled email reports not attaching pdf report
We have a report schedule setup in our environment to send few sensor info via email, where pdf is attached along with the email. All worked ok until a few days back where we stopped getting the pdf attachment along with the email. The '...
Tue, 10 Jun, 2025 at 10:46 PM
PowerShell script to send SMS via e-mail
I wanted to use a PowerShell script to send very short text messages via e-mail, and I found an excellent example here: https://devcentral.f5.com/articles/monitoring-your-network-with-prtg-custom-notifications The thing is that this scr...
Tue, 10 Jun, 2025 at 10:46 PM
A file link on a public map does only work when I am logged in
Hi @all I have created a map, where I allowed public Access. The link provided works for the objects like Switches or Hosts but not on files, where i reference the files like file: path-to-file When I click on the link to the file, I ne...
Tue, 10 Jun, 2025 at 10:46 PM
Generate alert when AND are down
Hello, We use 2 ping sensors to determine if we have internet connectivity. 1 Could go down while we still have internet, 2 down is unlikely. I would like to set up a notification to some people when 2 ping sensors go down to notify the...
Tue, 10 Jun, 2025 at 10:45 PM
What means error-code: PE2002
Hello, After creation of a factory sensors with Channel Definitons, like: #1:Pingtime[ms] Avg(Channel(12641,0),Channel(2147,0),Channel(2474,0)) I get this error code: The validation of at least one of the new objects failed because...
Tue, 10 Jun, 2025 at 10:45 PM
Size of remote probe database
I had my remote probe disconnected for couple days and after reconnecting to the server it didn't send all the information. Is there any settings like probe database size so I'll not loose any statistics during internet downtime per...
Tue, 10 Jun, 2025 at 10:45 PM
Wann wird diese Aussage "https://www.paessler.com/oracle_monitoring" realität?
Hallo Zusammen, wir setzen nun schon seit ca. 1 Jahr PRTG ein und es hat sich auf Grund Ihrer Oberfläche und Administration, anderen Überwachungssystemen durchgesetzt. Was die Überwachung von Oracle Datenbanken betrifft, war ich total ent...
Tue, 10 Jun, 2025 at 10:45 PM
Using HTTP actions with Post Data
I'm trying to send data to my google spreadsheet, so I made a new table, new form, anonymous answers. In PRTG I made a new notification and put into URL field: https://docs.google.com/forms/d/%ID Here%/formResponse?entry.1485956904= ...
Tue, 10 Jun, 2025 at 10:45 PM
Fehler bei Zeit einstellen
Hallo, Ich habe ein Problem mit zeit einstellen bei Roundtrip sensors. Ich will das ein mal pro Stunde Email rausgehen und dann automatisches Antwort geben ob alles in Ordnung ist oder nicht. Irgendwie schaffe ich die zeit nicht mehr als ...
Tue, 10 Jun, 2025 at 10:45 PM
usage monitoring with normal router
I have two normal routers, without port mirroring or other monitoring mechanism. I plan to follow the below procedure to monitor the traffic in the network. Kindly guide if it is correct. Connect my laptop running PRTG to the router(wif...
Tue, 10 Jun, 2025 at 10:45 PM
New to PRTG, any monitoring sugguestions or experience you can share?
We just started using PRTG, but so far I love the monitoring we get with PRTG. We started with monitoring firewall/switch traffic and VPNs (enabled netflow, really cool!) as well as monitor iDRACs to check on hard drive status, etc. Recentl...
Tue, 10 Jun, 2025 at 10:45 PM
How to translate SNMP trap data using MIB file
We are receiving SNMP trap messages but they are not in a readable form. How do we use the MIB in PRTG? Article Comments Hello, Thank you very much for using PRTG. You can place the MIB-File into the "\MIB\"-subfold...
Tue, 10 Jun, 2025 at 10:45 PM
LDAP custom
Hi, I have read your KB about LDAP authentication with Active Directory. We have setup it and it's working fine. However, I saw that PRTG use the "pre logon Windows 2000" (known as "sam account") in order to authe...
Tue, 10 Jun, 2025 at 10:45 PM
Oracle RAC
Previously i have monitor oracle DB with no problem, ada our DB change to RAC enviroment then the PRTG cannot get connected. - thanks Article Comments Hi, As RAC is a clustered DB I'm afraid we do not officially support m...
Tue, 10 Jun, 2025 at 10:45 PM
Error on sensor Hyper v cluster shared
Hi.! I would try to add sensor hyper v cluster shared Vol. Disk but i receive the error "The term 'Get-ClusterSharedVolume' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelli...
Tue, 10 Jun, 2025 at 10:45 PM
Importing devices including geo co-ordinates
Hi Paessler Development Team, There are other KB query threads requesting device CSV import. Please would this feature be considered for a future release, with the import of parameters such as geo location data. This would greatly assist se...
Tue, 10 Jun, 2025 at 10:45 PM
How can I monitor QoS roundtrips by using Android mobile handset rather than a probe?
Hi there, I would like to know if it is doable or achieved alreay the following idea: - Running QoS reflector script or APP on a 4G mobile habdset, more likely Android based UE that will bounce back udp packets up to the PRTG server sit...
Tue, 10 Jun, 2025 at 10:45 PM
Auto-Discovery creates duplicate entries
I have created a Auto-Discovery Group [IP and subnet (IPv4) & Use DNS / WMI / SNMP names (recommended) & Skip auto-discovery for known devices/IPs (recommended)] with template "Generic Device (PING only)" The idea is that ...
Tue, 10 Jun, 2025 at 10:45 PM
How do I fix error "Please check the URL setting for HTTP sensors created by device templates"?
I created a new device using SNMP with following sensors Ping Uptime (002) eth0 Traffic Http I create a device template. upon testing template the sensor http sensor Please check the URL setting for HTTP sensors created by device template...
Tue, 10 Jun, 2025 at 10:45 PM
How do I adjust the column width for devices
Version - 15.4.20.4706 If the devices have a long name they are currently text wrapped. In the past you could edit the customerscripts.js file. Then that stopped working. Then you could edit the _Prtg.Core.js file, but that stopped. Ho...
Tue, 10 Jun, 2025 at 10:45 PM
SOAP/XML Response
Is there a built in sensor that can send an XML request and monitor the results? We want to monitor our webservices and make sure they're working end to end, which requires validation of the response. Example: Send xml <service>...
Tue, 10 Jun, 2025 at 10:45 PM
HTTP Advanced Sensor for Soap XML requests
Hi, We are just about to purchase a 500-sensor license for PRTG and would be very interested to be able to send Soap requests and interogate the response from a web service. I have found a couple of threads in the KB that mention this i...
Tue, 10 Jun, 2025 at 10:45 PM
how to insert file to the test with file upload ?
i want to test my file upload request time. but it always doesn't work. in POST data, i try to use file. i write file= @filename.txt@ or use URL Recorder to record my step of file uploading, but it doesn't work too.. Articl...
Tue, 10 Jun, 2025 at 10:45 PM
Interval Delay non-WMI&SNMP
Hi, I got this message, could PRTG team help me to fix this...TQ 94 % Delay (Interval Delay non-WMI&SNMP) is above the warning limit of 50 % Delay. Sensors of this probe can not be scanned in their specified intervals. Try longer inte...
Tue, 10 Jun, 2025 at 10:45 PM
Need help with custom Powershell sensor
Hello - I've written a powershell script for this but I need a little help tweaking the output. I need to monitor the "Connections Allowed" status of our Remote Desktop session host servers. The script appears to be working wh...
Tue, 10 Jun, 2025 at 10:45 PM
Factory Sensor shortcuts?
I am developing some factory sensors that aggregate some switch traffic on some cisco switches. Is there any shortcut to creating a factory sensor to easily select my 24 individual channel sensors without needing to manually type all 24 of...
Tue, 10 Jun, 2025 at 10:45 PM
esx 5.0 and soap
I can not use " vmware host hardware status (soap) sensor for esxi monitoring. i install .net framework 4 on probe system and disbled firewall on esxi, but I recive error PE127 . please help me Article Comments Hi, please ...
Tue, 10 Jun, 2025 at 10:45 PM
I will log the traffic between to IP Adresses (Hosts)
Hello, i will show me the traffic between to Hosts (IP Adresse). is this possible? Thanks, laza Article Comments Hi, you might check the Packet Sniffer Sensor here. It should do exactly what you need. Best regards Nov, ...
Tue, 10 Jun, 2025 at 10:45 PM
Multiple PRTG installation merges.
Hi Team, I understand this question has been asked before over the past 5 years, however I know that things have significantly changed since then too. We're an MSP who is just about to begin a very large multi-tenanted deployment of ...
Tue, 10 Jun, 2025 at 10:45 PM
How can I clear "Error in Application Pool State: 'Unavailable'" for App Pool _Total
I'm a PRTG newbie. I've just installed x86 PRTG on a Server 2008 R2 machine - it didn't have enough RAM for the x64 version. I installed with AutoDiscovery disabled. In my AD domain, I created a service user account which ...
Tue, 10 Jun, 2025 at 10:45 PM
snmp custom sensor value lookup
I moved my current configuration to other installation in other computer. I compiled there the mibs i need but i cannot see the correct value lookup for the channel settings, moreover the channels don't show up correctly: i see this h...
Tue, 10 Jun, 2025 at 10:45 PM
Mailversand nach extern fehlerhaft
Hallo, ich würde gern Mailbenachrichtungen nach extern schicken, aber mit dem hinterlegten Exchange Server lassen sich nur Mail innerhalb de sNetzes schicken. Was mache ich falsch? Ich hab den Exhcnage Server als SMTP Relay eingetrag...
Tue, 10 Jun, 2025 at 10:45 PM
The channel values of my Exchange Database sensor are broken. What can I do?
I use the Exchange Database (Powershell) sensor to monitor databases on my Exchange server. However, the sensor seems to not work correctly. The Mounted channel does not appear as gauge at all and the values of this channel and the Is Valid...
Tue, 10 Jun, 2025 at 10:45 PM
Is it possible to use the WMI Service Sensor for Monitoring stopped Services?
Hello, usualy the WMI Service Sensor is Monitoring if a Service is running. In our Case we go some Service, that have to be stopped. Is it possible to use the WMI Service Sensor the other way and only showing warnings and errors, if these...
Tue, 10 Jun, 2025 at 10:45 PM
Dell PowerVault MDi Log. Disk sensor finds wrong virtual disks?
Hello, We have a Dell Powervault MD3000i in our network. Datastores from our vcenters are installed as virtual disks on the MD3000i. When I want to monitor these virtual disks with the Dell PowerVault MDi Log. Disk sensor the sensor only ...
Tue, 10 Jun, 2025 at 10:45 PM
Why the PRTG Report "Coverage" always shows 100% even there is error in (Downtime, Average)?
Dear Sir, I always Generate the Report for UP and Down time for some brnaches but the report coverage is showing 100% even the there is downtime show error or average shows error but still I get covegare 100%. can you explain me what is...
Tue, 10 Jun, 2025 at 10:45 PM
How can a create a "backup" sensor for an alarmed device?
We have a number of routers with redundant links. The primary is a T1 link to a remote site, the backup is a switched ISDN line. When the primary link fails, the router automatically dials the site on the ISDN line. The ISDN line is not nor...
Tue, 10 Jun, 2025 at 10:45 PM
Custom Permission
Hi i have a problem regards to permission, how can i achieve to permit a person to just to add sensor and limit his account to other feature of PRTG server. Article Comments Hello Nezky, You can restrict the access rights ...
Tue, 10 Jun, 2025 at 10:45 PM
Map mit Zustandssymbolen
Hallo, ich möchte eine map mit einer Landkarte erstellen und arbeite mit den Zustandssymbolen um auf einen Blick den Status jedes Standortes darzustellen. Dies funktioniert soweit auch ganz gut. Ich würde aber gerne nur die Sensoren mit d...
Tue, 10 Jun, 2025 at 10:45 PM
Powershell: NotSpecified: (:) [Get-XAFarm], FaultException
I have the following powershell script: Add-PSSnapin Citrix* $ComputerName = [string]$Args[0] if ($ComputerName -eq "") { "<prtg><error>1</error><text>No Computername set in the parameters of the sc...
Tue, 10 Jun, 2025 at 10:45 PM
Run a script when a remote probe loses connection to core server
Hello, In the event of a internet outage at our office, we will be unable to send email notifications. I would like to know if it is possible to run a script on the remote probe when this happens so I can use the remote probes internet co...
Tue, 10 Jun, 2025 at 10:45 PM
Create and modify Lookups in Web Interface
Hello, I really like the concept of lookups, this is a cool feature for generation meaningful notifications. However I have one feature request: Could you implement a feature for managing lookups out of the Web Interface? It would be ni...
Tue, 10 Jun, 2025 at 10:45 PM
How can I change the unit of measurement?
How can I change the unit of measurement in the sensors like Exchange Database (Powershell) sensor VMware Host Performance (SOAP) sensor i.e.: Byte - MByte - GByte, kbit/s - Mbit/s - MByte/s Article Comments You can change th...
Tue, 10 Jun, 2025 at 10:45 PM
Using Oracle scan addresses
Hello, We have an Oracle Database cluster running as a RAC on 2 servers. Currently we have only managed to get Oracle v2 SQL sensors to work when connecting directly to one database node and using the SID of the database instance running ...
Tue, 10 Jun, 2025 at 10:45 PM
VMware SOAP sensor is grayed out
Hi Can someone can walk me through? we have a esxi vmware running a multiple virtual host, how can i add the VMware SOAP if the sensor is grayed out. i already add the user name and the password in root. but still no luck i also try to re...
Tue, 10 Jun, 2025 at 10:44 PM
PRTG opens verylarge amount of sessions
Hi. I am monitoring some HP Proliant Servers using their ILO port over SNMP. The servers are located in a different subnet so traffic is routed. Now PRTG is opening a very high amount of sessions for this monitoring (serveral 1000) - wh...
Tue, 10 Jun, 2025 at 10:44 PM
ESXi 5.5 Network throughput
Hi, I really like the amount of Data that is provided by the SOAP sensor. However it doesn't show the network bandwidth total. It shows the current throughput. We are only on version 15.3.18.3616+ so a couple back from the latest (...
Tue, 10 Jun, 2025 at 10:44 PM
email html notification
In version 14 when sending the letter the link http://prtgicons .paessler.com/prtgx/% iconofstate sent to PNG (https://prtgicons.paessler.com/prtgx/led_yellow_big.png) in version 15 sends to SVG (https://prtgicons.paessler.com/prtgx/icon_u...
Tue, 10 Jun, 2025 at 10:44 PM
Can i reverse the status of a senor?
Hi PRTG As stated above can i reverse the status of a certain sensor? we have a back up MPLS Circuit and currently it is configure with HSRP as Active/Standby. i want to receive alert when this link came up. is it possible? Thanks ...
Tue, 10 Jun, 2025 at 10:44 PM
"Sensor SNMP HP ProLiant Physical Disk" Error Message Unknown data type (= ) (SNMP error # -1001)
Dear all, I am experiencing problem during add sensor: SNMP HP ProLiant Physical Disk to PRTG Network monitor. I am receiving error message: "Unknown data type (= ) (SNMP error # -1001)". I have checked SNMP communication betwe...
Tue, 10 Jun, 2025 at 10:44 PM
Core services do not start after upgrade to 13.4.7.3257
The Service PRTG Core Server does not start. PRTG is unacessible. The Core log shows: 15-10-2013 15:52:20 15-10-2013 15:52:20 PRTG Network Monitor 13.4.7.3257 [Preview] Core Server starting on "LX-NETMON01" 15-10-2013 15:52...
Tue, 10 Jun, 2025 at 10:44 PM
After auto upgrade to v14.211.2272, can't start service core
My system was running v14.2.10.2028 since 16 May 2014. On 14 June 2014, it attempted to auto install v14.2.11.272. Now the system is un-responsive via the console and web server. The server administrator shows the core is not running. W...
Tue, 10 Jun, 2025 at 10:44 PM
Detect if device behind firewall has internet access
Hi, I have a device that is behind a firewall and should never have internet access. What sensor will allow me to do a query from the device to an IP on the internet and fail if it can make the connection and succeed if the connection is ...
Tue, 10 Jun, 2025 at 10:44 PM
Sellect / desellect all option when creating a report.
Hello! First of all, I'm not very experienced with PRTG monitoring yet. What I want to do is collect data from multiple servers (for example 10 servers within a cluster). I started using the 'report' function in PRTG so I drag...
Tue, 10 Jun, 2025 at 10:44 PM
Restore configuration from PRTG Configuration.dat backup partially
Good Morning KB, we have a problem with a deleted Group in our PRTG installation. Unfortunately, we have noticed 2 weeks after the delete. Since then, much devices and sensors have been added. For this reason we can not restore the comple...
Tue, 10 Jun, 2025 at 10:44 PM
esx 5.0 and soap -2
Thank you for your attention. Remote prtg server is win 2008 R2 but it has problem. Please help me. Article Comments Dear Fateme, Could you please elaborate what's exactly happening on your Windows Server 2008 R2? Maybe y...
Tue, 10 Jun, 2025 at 10:44 PM
What account permissions are needed for SNMP sensors?
Hello, I have windows servers with several local drives, Ive noticed that when i remove the NTFS permissions i cannot monitor those local drive using SNMP sensors. What are the necessary account permissions are needed for SNMP sensors? ...
Tue, 10 Jun, 2025 at 10:44 PM
LOG interpretation
Hi, How can I know that what an error means in my logs? For example, I am getting these errors on a Dell PowerEdge server: - Error in Global System Status: 'Critical' - Memory Device Status: 'Critical' - Chassis Status...
Tue, 10 Jun, 2025 at 10:44 PM
How can I monitor total capacity on Windows Disk.
Hi. I would like an Sensor to display the total capasity of an Disk. If the Sensor would show the free disk space too, it would be nice. But first of all, i need the Total Capasity of the Disk Sensor. Best regards Jan Iversen. A...
Tue, 10 Jun, 2025 at 10:44 PM
Geo Maps Tag/Filter Not working (unless I misunderstand?)
We're using PRTG Network Monitor 15.2.17.2804+, with MapQuest & Openstreetmap. I've created a new Map, on which I want to display a Geo Map showing all devices in a group. I've created a Device Group which is configured al...
Tue, 10 Jun, 2025 at 10:44 PM
sipoptionsping sensor
Sensor returns error 404 when running manually sipoptionspingsensor -ip=192.168.10.10 -port=5060 -user=prtg -pw=secret -timeout=60 it returns the following xml <prtg> <error>1</error> <text>No Device found at 192...
Tue, 10 Jun, 2025 at 10:44 PM
Error SNMP # 2003
Hola, buen día. PRTG muestra el siguiente error, pero no eh podido determinar cual es la causa... me podrían ayudar? (Hi PRTG shows the following error, but I'm not able to determine what the cause ... I could help?) No respons...
Tue, 10 Jun, 2025 at 10:44 PM
Lookup a Map by the user entered Map-ID
Is there a way to look up a map by the user entered Map Id versus having to use the system generate Id? We're trying to link our Access Points to a map without having to create another cross-reference table to find the system generated...
Tue, 10 Jun, 2025 at 10:44 PM
Does Maintenance window also affect report stats?
We're looking to use the maintenance window for sensors to ignore alerts during a planned outage. Does this also affect statistics in reports that include those sensors? For example, we have an uptime report that we run monthly for u...
Tue, 10 Jun, 2025 at 10:44 PM
How do you change the wmi user name and password?
I changed the password on the wmi user and now all disk sensors fail. Connection could not be established (80070005: Access is denied - Host: 172.16.9.16, User: mpgit, Password: **, Domain: ntlmdomain:mpg) (code: PE015) Article Comm...
Tue, 10 Jun, 2025 at 10:44 PM
SNMP Sensor on HP switch inaccurate
Hi So I have been using PRTG for just over a year and have run into an issue. my snmp traffic sensors are not corresponding... on my core switch it states that over 300mb/s is going to my salve switch yet on my slave switch zero traffic i...
Tue, 10 Jun, 2025 at 10:44 PM
How can i link the device IP in the map?
Hi all PRTG support, I would like to know how to show device IP in the map by using default icon set. By default the default map object only show the device name which is not clear for presenting the network diagram. If it is not ...
Tue, 10 Jun, 2025 at 10:44 PM
Sflow - No sensor data
Configured several Arista switches to send sflow data to PRTG. A number of switches show data but then some do not. sflow tester shows same type results in both cases. Article Comments Hi, What precise result does the tester...
Tue, 10 Jun, 2025 at 10:44 PM
Monitor Apache Current Connections
I have several Ubuntu servers running Apache2 that I want to monitor current connections for. I followed the instructions on here for IIS and it works perfectly. So I am looking to do the same for my Ubuntu servers. Any help is greatly...
Tue, 10 Jun, 2025 at 10:44 PM
Customer-centric Map (dashboard)
What I need is this.... A template...dashboard...map...whatever you want to call it... But I need a map that's available to an external system (via API call) that has a fixed format...but allows me to tell it what device id (custome...
Tue, 10 Jun, 2025 at 10:44 PM
dnscmd.exe environment variable in powershell
Hello experts, I am trying to implement a prtg script in which I am using dnscmd.exe in order to get the dns server insights but I am getting this error in the sensor logs. dnscmd : The term 'dnscmd' is not recognized as the nam...
Tue, 10 Jun, 2025 at 10:44 PM
Is it possible with auto discovery to discover only connected interfaces?
Hello, My questions is as above, is it possible with auto-discovery with a custom template to discover only connected interfaces on a switch? So when there is no link or cable on/in the interface I don't want it to be discovered. ...
Tue, 10 Jun, 2025 at 10:44 PM
Local IP in Historic Data
Hi everyone We have a problem with our graphs under Historic Data, they are using the local IP instead of the DNS name. Because of this you don’t see any information in the graphs, only an error icon. This effects the external access. ...
Tue, 10 Jun, 2025 at 10:44 PM
Question about Partial down notification
Hi at the moment when we get notification emails we are getting a lot of Down Partials. Is there a way to simplify the notification email so that when all our cluster nodes are down we recieve a notification and when all our cluster nodes...
Tue, 10 Jun, 2025 at 10:44 PM
show message field on map
I created a sql sensor with a select of a database table, the result of the query is on the message field. How could I create that message on a map? Article Comments Hi, Please use the according message objects in the Map Desig...
Tue, 10 Jun, 2025 at 10:44 PM
issue with adding Cisco Telepresence - MX300 G2
Hello, I am trying to add our telepresence MX300 G2 into PRTG, but I am getting error No available interfaces on this device (code: PE049) I have imported this MIB file into PRTG CISCO-TELEPRESENCE-MIB.my, I tried snmpwalk and getting r...
Tue, 10 Jun, 2025 at 10:44 PM
vmware SOAP - timeout (Code: PE018)
Hi There, Since yesterday, getting error on vmware SOAP collector timeout (Code: PE018). if I do snmpwalk, able to see the data returned. Any idea? Article Comments Hello, we appreciate your contact. Which exact sensor...
Tue, 10 Jun, 2025 at 10:44 PM
C# Developers writing sensors
I have written a sensor host to try and make it even easier to write sensors. It's a very lightweight self-hosted website that treats sensors as plugins. You can take a look here at an early prototype: https://github.com/rossdargan/PRTG...
Tue, 10 Jun, 2025 at 10:44 PM
Just registered
Why do I have to pick a password between 6 and 16 chars, and why can't I use special characters? Also why did I need to pick a username when you don't even use it?! And why do I need to select three tags! Article Commen...
Tue, 10 Jun, 2025 at 10:44 PM
Alerting on failed DNS lookups
Hello I would like to receive alerts on any failed DNS lookups- i.e. an endpoint in my environment attempts to connect with a domain name that could not be resolved - i.e. domain does not exist. Is this possible with PRTG? Thank you T...
Tue, 10 Jun, 2025 at 10:44 PM
Triggers for specific time of the day.
I have normal server sensors setup. I am wondering if I there is a way to setup a special set of notifications for a specific time of the day. Examples. state trigger - down for 300 seconds during the hours of 5 am and 8 am perform alert...
Tue, 10 Jun, 2025 at 10:44 PM
Can I specify that a channel has a maximum?
I'm using the HTTP Data Advanced Sensor to monitor some devices that have no native monitoring available. My sensor is returning a channel that is effectively like a hard drive with space used, and total available. On the UI I can sp...
Tue, 10 Jun, 2025 at 10:44 PM
Getting "Please make sure they are not only valid for the target system, but for the probe system as
Hello, I have remote probe installed and I'm trying to monitor perfcounters on the probe itself. I run "auto-discovery" and it found a bunch of things. I added custom SMTP counters and those are shown as being down with erro...
Tue, 10 Jun, 2025 at 10:44 PM
cpu+ram usage
any parameter in the MIB UCD-SNMP to query to check memory usage and processor in PRTG are for IBM ISS equipment. thanks Article Comments Hi, if IBM is implementing the UCD MIB here, you should be able to pull data from your ta...
Tue, 10 Jun, 2025 at 10:44 PM
How to filter out one or many specific event error from PRTG notification ?
We would like to filter out one specific application event error so that PRTG does not notify us with that specific event ID but notify us with other (any) event error. Article Comments Hi, negative filtering is not possibl...
Tue, 10 Jun, 2025 at 10:43 PM
Traffic simple queue
Hello all How I can add in sensors prtg Traffic simple queue Article Comments What exactly do you mean with simple queue? Network traffic? Dec, 2015 - Permalink
Tue, 10 Jun, 2025 at 10:43 PM
Changing Windows Update Status to look at WSUS
Hello, We are having an issue with our Windows Update Status Sensors. All of our servers are set to be updated via WSUS. but our Windows Update Status sensors are looking at Microsoft to see if updates are applied instead of our WSUS serve...
Tue, 10 Jun, 2025 at 10:43 PM