kb.paessler.com
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User Story
As a PRTG User, I want to have a certain monitoring on my Acti...
Tue, 10 Jun, 2025 at 3:44 PM
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User Story
As a PRTG User, I want a %simplified status placeholder for ou...
Tue, 10 Jun, 2025 at 3:44 PM
Hello,
is it possible to add the table with all data that is used to create the specific graphs (i.e. Live Graph and so on ) to a map?
I mean the table where you can see tha actual value at a specific time.
i already tried to search for ...
Tue, 10 Jun, 2025 at 3:44 PM
After an auto-discovery is completed, the device type is automatically specified.
For example, the device type is attached after the device name like [Linux/Unix], [Cisco device], etc.
How to identify and get the device type?
Arti...
Tue, 10 Jun, 2025 at 3:44 PM
I have many entries of this. Why is this happening ?
Is this also coupled with the fact i am getting Overload Protection Warnings ?
2020-03-24 12:31:23.329742 INFO TId 9496 Core> (9496) Connect from *.*.*.*:57120
2020-03-24 12:31:...
Tue, 10 Jun, 2025 at 3:44 PM
Task was to find out who is logged in by openvpn to our Sophos UTM 9.
this does not give results
I could not find any hints in SNMP-output nor "cc get_objects" (this is
for configuration not for monitoring).
this works
ss...
Tue, 10 Jun, 2025 at 3:44 PM
Hi,
can you point me towards steps to achieve this goal ?
I have maps a,b,c,d showing ping sensors of 4 different companies. I want to create an account for each of theses companies separately where the could login to see only their associ...
Tue, 10 Jun, 2025 at 3:44 PM
Hello!
In .....\PRTG Network Monitor\devicetemplates, I have created a new device Template for our company's Cisco devices.
I have created a pingsensor and a snmpciscosystemhealth.
Additionally, I want to add the snmptraffic sensor. B...
Tue, 10 Jun, 2025 at 3:44 PM
Hello,
TLDR: I'm looking for a sensor which can monitor a maximum allowed file size of all files within a folder.
Long version: we started using FsLogix for our RDS farm deployments. As you might know the default size of user's ...
Tue, 10 Jun, 2025 at 3:44 PM
I want PRTG to ping some IP addresses. Just simple ping and get Historic data.
Do not want to add a device to add a ping sensor. I just want to add ping Sensor.
Article Comments
Hi Faizan,
I'm afraid that's not the ...
Tue, 10 Jun, 2025 at 3:44 PM
I see that I can add a sFlow sensor including interfaces and excluding interfaces.
Can I only report certain traffic from a interface? I have a switch port that feeds into the vendor managed router. This switch port is for our WAN netw...
Tue, 10 Jun, 2025 at 3:44 PM
Hello,
i am currently searching for a solution to optimize our cluster monitoring.
We have a cluster with 3+ servers. We are monitoring the cluster ip (Loadbalancer) as well as each host itself.
Is it possible to receive warnings when 1...
Tue, 10 Jun, 2025 at 3:44 PM
I want to make sure that a remote code execution (RCE) of a UNC path on the PRTG core server system with the security context of the PRTG core server service (CVE-2020-10374) is not possible until I can update to PRTG versions as of PRTG 20...
Tue, 10 Jun, 2025 at 3:44 PM
Hi All,
Cloned a working group and sensors for a WLC Cisco AIR-CT5508 for my AIR-WLC4404
Changed the ip address to the proper one.
Created the snmp community string in the WLC
However the monitoring is not working
Article Comme...
Tue, 10 Jun, 2025 at 3:44 PM
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User Story
As a PRTG User and network technician, I want to be able to ha...
Tue, 10 Jun, 2025 at 3:44 PM
Hello I'm new to linux and with the help of prtg manual I was successfully able to install python miniprobe on Ubuntu servers and start the prtgprobe deamon.
But Im unable to start the prtgprobe daemon in Centos RedHat 7 servers.
...
Tue, 10 Jun, 2025 at 3:44 PM
Hello, I have a question regarding a custom EXE/script sensor. I wrote a powershell script, which checks if a previously defined network drive is mapped or not. If the drive is mapped, the script returns "0:drive is connected". If...
Tue, 10 Jun, 2025 at 3:44 PM
Dear Sirs,
Disclaimer: please read thoroughly and maybe several times, because this is very strange and might be hard to comprehend the first time that you read it.
Ever since I upgraded to version 20.1.56.1547 (im on v20.1.57.1745 now ...
Tue, 10 Jun, 2025 at 3:44 PM
On a device, there is a table for information like Description, IP address, Interface. Each row has an index.
In a separate table the same indices exist and they contain other information like dropped packets, and a third table has inform...
Tue, 10 Jun, 2025 at 3:44 PM
What are people using to send notifications when a Server goes up or down? We have a shared instance of PRTG between our network team and server team. I am looking to setup notifications to only our server team from PRTG to notify a server ...
Tue, 10 Jun, 2025 at 3:44 PM
I have been trying to figure out how to send notifications to Hangouts Chat using webhooks -- Unfortunately it appears that there is almost zero documentation or previous cases of people trying it out on the web. It looks to me like Hangout...
Tue, 10 Jun, 2025 at 3:44 PM
I cannot manage to run SNMP sensors under Win 2008 R2 DC SP2 and latest Paessler version.
Anyone has the same problem or any solution?
Thanks.
Article Comments
Hello,
this error usually appears if SNMP Requests are sent to...
Tue, 10 Jun, 2025 at 3:44 PM
Hello,
Yesterday for unknown reason, the core service stopped working in my PRTG Server for about 12 hours. That means that when I try to login and the service is down, i get the message "Connection refused".
I would like to as...
Tue, 10 Jun, 2025 at 3:44 PM
I'm having trouble when I tried to connect the app to my account using QR code. It returned an error "Invalid JSON result". I also tried login manually but it also return the same error or "I could not retrieve the passha...
Tue, 10 Jun, 2025 at 3:44 PM
Hello
If I set my iPhone (iOS 13.4) into Darkmode, the settings inside the PRTG-iOS-App will disappear. The only workaround to show me the settingentries is to turn off Darkmode on my iPhone. Do you plan to update the iOS-App?
Cheers
Da...
Tue, 10 Jun, 2025 at 3:44 PM
I need to monitor a specific directory for the largest file of a few types (*.dbf, *.fpt, *.cdx) and return size and name to PRTG.
I have a PS script working to determine the file, but I'm not clear on how to return just the name and ...
Tue, 10 Jun, 2025 at 3:44 PM
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User Story
As a PRTG User, I want the PRTG-Desktop application to have De...
Tue, 10 Jun, 2025 at 3:43 PM
hello
When trying to change settings under ios app on iphone, the text doesnt show at all
please see attached images
https://imgur.com/nXvZWAw
https://imgur.com/mr35ILB
Article Comments
Hello Andres,
There is a known issue w...
Tue, 10 Jun, 2025 at 3:43 PM
Hi all,
I have written a custom vbscript which will call IE to get object.
The script success get object and show on prtg.
Only problem is that it would kill after the script completed.
We tried IE.quit but find it only work when user r...
Tue, 10 Jun, 2025 at 3:43 PM
Hi have this ps script
Param
(
[String]$fPath
)
$cont = (Get-ChildItem $fPath -File | ? {$_.LastWriteTime -gt (Get-Date -format "MM/dd/yyyy") }).Count
$xmlstring = "<?xml version=`"1.0`"?>`n <p...
Tue, 10 Jun, 2025 at 3:43 PM
Hi there,
I've got an issue with the auto-discovery function of PRTG, where I really can't find any suitable solution.
The company I work at mostly uses Windows-based servers. If I run auto-detect, be it the standard way or with a...
Tue, 10 Jun, 2025 at 3:43 PM
Bonjour, je suis bloqué je n'arrive pas à avoir le statut de mon service DHCP présent sur une serveur Debian 9 sur le serveur PRTG.
Puis je avoir de l'aide ? Merci
Translator:
Hello, I'm blocked I can't get the status o...
Tue, 10 Jun, 2025 at 3:43 PM
I ran Update Manager on my ESXi host yesterday and updated to VMWare ESXi, 6.5.0, 8935087. Now my VMWare Hardware Status says Warning. the details show 36 elements return a warning state. THe server also has an iDRAC and It will no longer...
Tue, 10 Jun, 2025 at 3:43 PM
User Story
As a PRTG User, I want a fast and responsive interface
Details of User Story
Feature Request: Implement HTTP/2 to improve responsiveness of webinterface and delayed experienced by user
Acceptance criteria
basic HTTP/2
...
Tue, 10 Jun, 2025 at 3:43 PM
We recently setup a PRTG Failover Cluster node and everything connected and setup fine. We have been getting an error regularly overnight where the Cluster node will show up as the Cluster Probe device being disconnected for a short period ...
Tue, 10 Jun, 2025 at 3:43 PM
After a sensor leaves Down state, the ping sensor goes through an Unknown state and then Up.
Why go through an unknown state instead of directly up?
In what case does the sensor become unknown even if the probe is running?
Artic...
Tue, 10 Jun, 2025 at 3:43 PM
I cannot seem to be able to get this to work. It works on all other servers on my network. The only difference is the OS and it is a virtual server. The error I am getting when trying to add any sensor is
Error Message:"80041008: One...
Tue, 10 Jun, 2025 at 3:43 PM
We are working with one ExeXml Sensor, written in Powershell. This Sensor runs more than 5 to 10 Minutes. So we are asking, what happens to this long running process, if we doe another "ask Sensor Value now" (don't know the ex...
Tue, 10 Jun, 2025 at 3:43 PM
Hi, folks. I'm setting up PRTG to monitor my network and home lab. I installed the trial, but neglected to remove sensors in excess of 100 before the trial reverted to the Free license, at which time PRTG arbitrarily decided which sen...
Tue, 10 Jun, 2025 at 3:43 PM
I'm wanting to set up PRTG to create a ticket from each received SNMP trap, so that the investigation and resolution of these events can be tracked end-to-end. I am using the 'Ticket Notification' Notification Template, which is...
Tue, 10 Jun, 2025 at 3:43 PM
Does PRTG monitor the POE budget of Cisco switches?
I am concerned we are adding more and more POE devices to our Cisco switches, at some point the POE budget will be up.
Does PRTG monitor the POE budget of Cisco switches? Will it warn ...
Tue, 10 Jun, 2025 at 3:43 PM
I had a look in the manual and knowledge base, but I can't find anything about. If I missed it, please give me a hint.
Our own proprietary system has already a tree structure and all necessary data of the devices, so we want to import...
Tue, 10 Jun, 2025 at 3:43 PM
What tables does the system information get through the SNMP protocol?, i.e. hardware, software.
Could you tell me which MIB and OID used?
By the way, can I make the 'System Information' tab invisible?
Article Comments
...
Tue, 10 Jun, 2025 at 3:43 PM
Hi, we have a Sharepoint WMI sensor on our Sharepoint 2019 server but it goes down every midnight and comes back up 8am every day. All the app pool sensors and IIS site sensors are running fine with 99% uptime.
I've read through the ...
Tue, 10 Jun, 2025 at 3:43 PM
Hello,
I'd like to monitor a JAVA application via Jolokia. Therefore I've already added the jolokia agent to the JVM.
Via Rest-Executes i get results like:
http://myserver:7777/jolokia/read/java.lang:type=Memory/
{"reques...
Tue, 10 Jun, 2025 at 3:43 PM
Last week after upgrading to PRTG 20.1.57.1745, the "Known Warnings" setting in the VMware ESX Hardware sensor no longer works.
I've been using the Known Warnings setting to filter out a list of invalid sensors warnings on m...
Tue, 10 Jun, 2025 at 3:43 PM
I'm receiving System Error. Code: 5. Access is denied on my WIN API Eventlog Sensor
Any help would be appreciated as i can't seem to find any information about this.
Thanks
Article Comments
Hello,
Can you please c...
Tue, 10 Jun, 2025 at 3:43 PM
I am new to PRTG but I am a little puzzled.
System setup and running, servers, sites and other devices all been monitored, they show as down on the home screen and the servers email when they are down yet the sites don't.
What shoul...
Tue, 10 Jun, 2025 at 3:43 PM
Hello-
In Netflow data, we see a lot of sources IP addresses. Is there any way that we could have a source name instead of IP addresses. This is a requirement for my management because it is time-consuming to get dig the name.
Artic...
Tue, 10 Jun, 2025 at 3:43 PM
Hi,
I want to use the API to generate some custom reports, where do I find the report ID's?
Article Comments
You can get a list of all reports and their object-id with the following API-query:
$yourserver$/api/table.xm...
Tue, 10 Jun, 2025 at 3:43 PM
Hi,
I made a simple script to show sensor channel in PRTG. It takes value (one number - it's change in file from 1-100) from TXT file and shows in PRTG. But I have a problem beacuse PRTG shows "0" in result.
SCRIPT:
$va...
Tue, 10 Jun, 2025 at 3:43 PM
We have upgraded our ASA to 9.12(3)9 version and after that noticed 2 of the sensors are showing down for all of the ASA
- Sensor SNMP Cisco ASA VPN Connections
with error No such object (SNMP error # 222)
-Sensor System Health Memory
wit...
Tue, 10 Jun, 2025 at 3:43 PM
I have a custom EXE/Script Advanced” sensor type return the below error:
Data['lastmsg'].asString := 'No "result" or "error" in XML response.';
Article Comments
Hello there,
Thank you for...
Tue, 10 Jun, 2025 at 3:43 PM
Can you please help determine the cause why PRTG stop sending email to a certain email address.
It is our primary email to receive PRTG alert, but it suddenly stopped working 2 weeks ago. The PRTG could send to any other account but only ...
Tue, 10 Jun, 2025 at 3:43 PM
Hi pretty new to all of this so bear with me. I have configured my cisco switches to push some sflow data at our ptrg instance.
It's showing me some lovely stuff but the overview graphs are showing me 70% of my data is "Other TCP...
Tue, 10 Jun, 2025 at 3:43 PM
We have already purchased licence key for prtg network monitor and activated on one system but because of some issue that system is not powering on so we want to activate our prtg licence on another system with same activation key when w...
Tue, 10 Jun, 2025 at 3:43 PM
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User Story
As a PRTG User, I want to have a verbose push sensor response ...
Tue, 10 Jun, 2025 at 3:43 PM
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User Story
As a PRTG User, I want to configure the error behavior of a fi...
Tue, 10 Jun, 2025 at 3:43 PM
I have a Powershell Script:
(Get-Counter @("\Terminal Service Gateway\Current connections") -ComputerName "10.182.2.20").CounterSamples.CookedValue
When i run it on PRTG Server, it return result normal:
PS C:\Pr...
Tue, 10 Jun, 2025 at 3:43 PM
The permanent login and logout in different software is not comfortable. Other software like UWeb or Topdesk have the posibility to use sso.
Article Comments
Hi there,
Thanks for your request. I'm afraid, but there will ...
Tue, 10 Jun, 2025 at 3:43 PM
When using PRTG I often want to leave the main screen open and open another tab for the particular alert or host I am investigating. Currently I hold the shift key and right-click to get the browser menu with its 'Open in new tab' o...
Tue, 10 Jun, 2025 at 3:43 PM
hi,
i want to set limit/threshold for a specific channel. i want to set it with percentage but it is a value in Mbit/s .
is there any way to change it to a percentage
Article Comments
Unfortunately not, you always need to use th...
Tue, 10 Jun, 2025 at 3:43 PM
Hello.
In our prtg we have sensors for apc ups with Name: UPS Date of manufacture and Kennung: snmplibrarysensor and OID-Wert: 1.3.6.1.4.1.318.1.1.1.1.2.2.0 .
In the overview-list of the sensors, I can read for this sensor in the column &...
Tue, 10 Jun, 2025 at 3:43 PM
I am new to PRTG and I am having a hard time figuring out how everything works. I want to detect when a new device is added and has gone up and send this as a notification on slack. Is there a fast way to do this inside PRTG? I saw somethin...
Tue, 10 Jun, 2025 at 3:43 PM
We have an AKCP sensorprobe 2 and I'm having trouble getting the temperature value from it.
The testing I have done so far
- I have downloaded iReasoning MIB Browser, loaded the MIB for the sensor probe and correctly queried the cus...
Tue, 10 Jun, 2025 at 3:43 PM
How long has a remote probe been storing the collected data while the core server was down?
If the corever is restored, does it send all the data during that period to the core server?
Thanks in advance.
Article Comments
Hey...
Tue, 10 Jun, 2025 at 3:43 PM
Hi,
A lot of custom map item do not show the sensor/device name he refer to in the "in map" thats neat and it save visual space.
But when you are making a map with lot of those little item, and you have lined 20 of them, it beco...
Tue, 10 Jun, 2025 at 3:43 PM
Hello to all,
I saw a down alert on logs page for my specific project. I cannot see the all content of message in the down alert. I have exported the log entries as xml. But I still cannot see what caused is it.
I am pretty new at PRTG....
Tue, 10 Jun, 2025 at 3:42 PM
Hi,
In custom map its useful to be able to click on item to get to the sensor/device the item come from, but making the link to themselves can be a real waste of time when making a map with hundred of items...
Si i request a little chec...
Tue, 10 Jun, 2025 at 3:42 PM
Hello,
I'm trying to understand how I can change the background color of an object according to the snmp mib. Default prtg is green as long as the snmp query get an ok response and that is not always the the correct representation. Not ...
Tue, 10 Jun, 2025 at 3:42 PM
Please suggest option for each actions like
notification disabled
notification auto re-reanabled
new server added
server removed
new check added
etc...
I would like to get an email notification , Please suggest thanks
...
Tue, 10 Jun, 2025 at 3:42 PM
In the Web interface on the Live data tab for a sensosr there's a choice to see the graph data from the primary nodes perspective as well as the failover node, or both. I can't see where to see the failover node data in PRTG Deskto...
Tue, 10 Jun, 2025 at 3:42 PM
Hi Everyone!
We are new to PRTG and we're facing a challenge to have different notification times for one same device type.
For example, we have 10 sensors for ping where we want to be notified for 5 of them only if they're down...
Tue, 10 Jun, 2025 at 3:42 PM
https://www.paessler.com/prtg/requirements
As I checked the above URL, the recommended operating systems are Windows Server 2019, Microsoft Windows 10, or Windows Server 2012 R2.
I'm so curious that Windows Server 2016 is missing and Wi...
Tue, 10 Jun, 2025 at 3:42 PM
hi,
i want to give some specific access to some people for changing something for example pausing the interface .
is it possible to submit such accessibility in prtg?
Article Comments
Hi there, when you paused the senor it's...
Tue, 10 Jun, 2025 at 3:42 PM
I'm using a Ticket notification system.
Under what conditions are tickets issued in detail?
Article Comments
Hello Jonathan,
Than you for your post.
Are you referring to the Ticket system in PRTG?
If that is the case, t...
Tue, 10 Jun, 2025 at 3:42 PM
i need to get a (Post Policy Size) by snmp
i look and find a right oid but value was wrong
snmpwalk -v2c -c ABCDED X.X.X.X iso.3.6.1.4.1.9.9.166.1.15.1.1.11
iso.3.6.1.4.1.9.9.166.1.15.1.1.11.1298180580.65536 = Gauge32: 4012315000
iso....
Tue, 10 Jun, 2025 at 3:42 PM
In the Web UI, log entries are printed only 500 lines and the filter setting were not applied to the results.
Can you provide an api code that extracts the whole log entries into a file?
Please let me know the maximum number of lines an...
Tue, 10 Jun, 2025 at 3:42 PM
I'm new to PRTG and was tasked with finding out if we can turn on alerting for sensors in an Unknown state. Whenever our server fails sensors go into an unknown state but don't alert. If the server fails at night no one will know un...
Tue, 10 Jun, 2025 at 3:42 PM
I have setup a auto discover to monitor connected devices to the router. (This is a different group to ones that have a static)
What I would like if when a device's ping is not active, it will automatically remove that device from the...
Tue, 10 Jun, 2025 at 3:42 PM
Hi there,
Just wondering if PRTG can do sensor reading in a specific order, for example, I have 2 sensors both have time interval for 10 seconds:
Can I make the sensor reading like this:
Sensor A read at XX:10:00
Seneor B read at XX:10:...
Tue, 10 Jun, 2025 at 3:42 PM
Is there a way to exclude false positives from reports?
For example, we need to maintain a record of uptime for our customers and if there is a network issue on our monitoring server it can mark a system as down when it isn't. It woul...
Tue, 10 Jun, 2025 at 3:42 PM
Hi all
I wondered which sensor is better to monitoring space in disk.
The WMI Volume or WMI Free Disk Space (Multi Disk).
And when is recommended put one or other.
Thank you.
Article Comments
Hello,
The WMI Free Disk Spac...
Tue, 10 Jun, 2025 at 3:42 PM
We know that the probe setup include the prtg server required key: " _key_{000000}".
If we have multiple remote probe do we have to download a different setup for each of them or just once.
Article Comments
Hi there, ...
Tue, 10 Jun, 2025 at 3:42 PM
Hi All
Is it possible to migrate a hosted probe onto a local server probe, so I can remove the hosted probe at the end of it?
Cheers
Article Comments
Hi there,
I'm afraid, it is not possible to migrate a hosted PRTG ...
Tue, 10 Jun, 2025 at 3:42 PM
Here is my flow traffic.
PRTG Server <-Route--> Firewall <--Route--> Router <-NAT 1-1 --> Internet <--->Firewall
Could PRTG (version Free) can monitor a device behind NAT ?
Article Comments
Hi,
Yes yo...
Tue, 10 Jun, 2025 at 3:42 PM
Hi there.
I have PRTG plugged into a Windows RRAS server which acts as a busy VPN server.
I want to be able to display on a map, current logged in users. I am able to export current logged in users by using a powershell command, which c...
Tue, 10 Jun, 2025 at 3:42 PM
Hi!
I create my own template for switch, and add to this snmptraffic:
<create id="snmptraffic" kind="snmptraffic" meta="portscan" requires="snmp"/>
but, when template is apply to device, added...
Tue, 10 Jun, 2025 at 3:42 PM
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User Story
As a PRTG User, I want to use Kerberos as authentication metho...
Tue, 10 Jun, 2025 at 3:42 PM
until yet, i didn't find a satisfying solution. Task:
- monitoring Defender on clients and server
- detect and report infections
- status (activated, last update and so on)
The prtg sensor for security center is useless, as far ist ...
Tue, 10 Jun, 2025 at 3:42 PM
Dears,
I'm newby here and sorry for maybe simple questions. I would like to add to PRTG new sensor which should show me usage of Oracle ASM. In oracle sqlplus I use this query:
select
g.name as gn,
round((sum(d.total_mb)-sum(d.free...
Tue, 10 Jun, 2025 at 3:42 PM
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User Story
As a PRTG User, I want to have a monitoring of my monitoring, ...
Tue, 10 Jun, 2025 at 3:42 PM
It is possible to stop all notification on a device based on ping sensor? If ping is down all other sensors go paused and not send email.
I create dependencies between devices in order to stop notification from.
But i wanna stop notificatio...
Tue, 10 Jun, 2025 at 3:42 PM
Hi,
I've used the MIB importer a couple of times now and have set some "pretty" names Identification > Group+Name fields as well as Value > Indicator.
However, when creating sensors in PRTG, the sensor names are pret...
Tue, 10 Jun, 2025 at 3:42 PM
Hello
i want to request the API and get a result with the name of all my device, theirs IP address and filter this request only for the device where the ping is UP
Could you help me to build this request please ?
Thanks !
Article Co...
Tue, 10 Jun, 2025 at 3:42 PM
DO you have a probe recovery how to?
our remote probe VM died - we can get to the files but have had to recreate the server from scratch - and reinstall the remote probe...
Is it possible to copy over the files from the old probe and re...
Tue, 10 Jun, 2025 at 3:42 PM
Auto-Update: An error occurred while downloading the update (HTTP/1.1 503 Service Unavailable)
Article Comments
Dear Ivan,
Please ensure that your Core Server is able to reach our license and update servers so that the status ...
Tue, 10 Jun, 2025 at 3:42 PM
User Story
As a PRTG User, I want to have full control over the activities of PRTG
Details of User Story
Some of the background activities of PRTG can be quiet long-standing
creation of certain reports
automatic search for sensor...
Tue, 10 Jun, 2025 at 3:42 PM
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User Story
Our company has many small remote sites with VPN tunnels conne...
Tue, 10 Jun, 2025 at 3:42 PM
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User Story
For a long time my colleagues have been requesting the ability t...
Tue, 10 Jun, 2025 at 3:42 PM
