kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Restoring (or "reading") historic data of a deleted Sensor
Good morning Some days ago, we’ve deleted a „no longer needed“ sensor from our PRTG installation. Unfortunately we now need to compare the data of this sensor with another one … Therefore my question: is it possible to „visualize“ the hi...
Tue, 10 Jun, 2025 at 1:42 PM
Help with HP ProLiant ML1xx G5-7 Servers
Hi I have been struggling with several of our smaller deployments, which are ML110 or ML115 G5-7. I have installed every HP Management tool I can find, and I persistently get varied results. Either: SNMP HP ProLiant System Health wo...
Tue, 10 Jun, 2025 at 1:42 PM
wie kann die IP-Adresse des Devices als parameter an das Script
Gibt es eine Möglichkeit, die IP-Adresse des Devices als Parameter des Scripts automatisch zu übergeben? Article Comments Guten Tag, geht es um Custom Exe Sensoren? Dann können Sie das über folgende definitierte Platzhalter l...
Tue, 10 Jun, 2025 at 1:42 PM
PRTG Custom Sensor with powershell
Dear all, I configured a powershell script which works in my PRTG testing platform installed over a windows 8 Pro with latest powershell version. Then I translated the working script to my production server but it didn´t work there. The...
Tue, 10 Jun, 2025 at 1:42 PM
VLAN error no such name error
I am trying to monitor some cisco 3750s. All physical interfaces come up with no interfaces in the monitoring console. However, the VLAN interfaces show the SNMP error # 2. My ultimate goal is to monitor vlan traffic so this is a key aspec...
Tue, 10 Jun, 2025 at 1:42 PM
Monitoring Access Points on Cisco 4402
Hi, I'm currently trying to get PRTG monitoring Wireless AP's connected to my Cisco 4402 Access Point Controller. I have used MIB's downloaded from Cisco's website for the device and converted them to SNMP libraries fo...
Tue, 10 Jun, 2025 at 1:42 PM
Calling probe install using API
We are building a environment were every tenant gets a dedicated space with their own servers / network etc. The installation is fully automated. The PRTG core is placed is separate tenant-space. We can only use port 443 to get data from th...
Tue, 10 Jun, 2025 at 1:42 PM
OIDs mit XML Skript abfragen
Auf einem QNAP-NAS habe ich die einzelnen S.M.A.R.T.-Attribute (Reallocated_Sector, Wear_Leveling_Count etc.) der Festplatten über SNMP in verschiedene OIDs geschrieben. Die OIDs und damit die Werte sind in PRTG über einzeln Benutzer-Sensor...
Tue, 10 Jun, 2025 at 1:42 PM
About XML probe
Hi, I need read some numbers from any device. My probe in the PRG is red and write. I Am not sure with XML node... Here is some info from xml file: <input><sensor><type>wind_direction</type><id>1010</id&g...
Tue, 10 Jun, 2025 at 1:42 PM
access violation error - PaesslerSNMPWrapper.dll
Many probes are failing without apparent reason. After about a week, and before I could look into the issue in the server it fixed itself. Lasted another week and is failing again. Getting the following error: SNMP exception: Access violati...
Tue, 10 Jun, 2025 at 1:42 PM
elasticsearch cluster health check
hi I'm using elasticsearch technology. I have installed elasticsearch 3 on linux server. elasticsearch cluster was founded. I want to check elasticsearch cluster is corrupt. Can you help me. Article Comments Hi, There a...
Tue, 10 Jun, 2025 at 1:42 PM
Select template using API
Hello, Is it (by now) possible to point to a certain device template after adding a blank device to PRTG when using the API ? Article Comments Hi, No this is not possible at the moment. Sorry. Best regards Jun, 2014 - Per...
Tue, 10 Jun, 2025 at 1:42 PM
stop repeat notifications?
We are getting repeat notifications even when this is not setup in the notification. We have a device with a ping sensor that went down. The probe that device was on had some brief connectivity issue and each time the probe came back onl...
Tue, 10 Jun, 2025 at 1:42 PM
php call to page request
I have this script: $server = "https://server.com"; $fileType = "/api/table.json?"; $uName = "bart"; $pWord = "XXXXXX"; $url = "content=devices&id=2672&output=xml&columns=group,name...
Tue, 10 Jun, 2025 at 1:41 PM
how can i delete old logs automatically?
How would i be able to remove logs that no longer matter? so keep a log record of the last week or two? is there a way to do this that it will automatically remove them? Article Comments Dear user You can change the purging l...
Tue, 10 Jun, 2025 at 1:41 PM
Can I change the "unknown" status to "Paused"
Hi Support, There are cases we need to pause the sensor for some reason. But when we generate the report, it says "UNKNOWN" for the period we paused. If the sensor is paused, it should clearly tell in the report, this is being ...
Tue, 10 Jun, 2025 at 1:41 PM
Maßeinheit für XML-Sensor
Hallo, ich überwache einen value, der in Bytes übergeben wird. Im XML-Skript lasse ich den Wert auf Gigabyte umrechnen und lasse die Dezimalstellen über "Auto" ausblenden. Als Einheit bekomme ich z.B. "54 GByte #". Wesha...
Tue, 10 Jun, 2025 at 1:41 PM
Missing Probe
Hi, I have two node's in clustermode (node1, node2) and in my device's view i have one cluster probe and one node1 probe... i would expect a thrid probe for node 2 or am i wrong? Article Comments Hi, a Failover node in...
Tue, 10 Jun, 2025 at 1:41 PM
Notifications Clear
Is it possible to setup a state notification trigger so that is only sends a "state clears" notification if has sent the notification for "When condition continues for at least....."? I am attempting to set the system ...
Tue, 10 Jun, 2025 at 1:41 PM
Connection timed out (socket error # 10060)
I have a sensor for Wireless Access Point on Ptrg showing status down with this error message "Connection timed out (socket error # 10060)" I don't know what this error message means and why this error come and what to do t...
Tue, 10 Jun, 2025 at 1:41 PM
imap sensor for exchange 2010
I am experiencing nothing but trouble in my attempts to setup the email monitor via imap sensor with PRTG. Currently my sensor is reporting: "Connection timed out Socket Error # 10060 Connection timed out. (socket error # 10060)"...
Tue, 10 Jun, 2025 at 1:41 PM
Can I separate roles, one server for reports, the other for the supervision?
Report generation can slow the server. Is there a way to run reports on another computer than the PRTG core server? Maybe in cluster mode for example? Article Comments Hi, This is currently not possible. Sorry. Best regard...
Tue, 10 Jun, 2025 at 1:41 PM
Report shows everything Empty for 24 hours period.
Hello Paessler, I have an issue with a report here. I have a scheduled task to reboot my VM every Saturday at 3:40am. (dont know if the issue is related with it, so I include this info in case you need it) This Saturday it rebooted we...
Tue, 10 Jun, 2025 at 1:41 PM
Scheduled Run for CSV Export
Hi, I tried to create a schedule task, "C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\EXE\PTF.CSVExport\CSVExport.exe" but got an error. I want to automatically generate report for all ports in my 2 x 24 ports swi...
Tue, 10 Jun, 2025 at 1:41 PM
how to get number of new TCP connectios on linux
I have a linux machine and I need know how many NEW TCP connections there are in time. it's possible with PRTG ? what is the SNMP OID for ? Look, it isn't the number of connections TCP in time, it's number of NEW TCP connectio...
Tue, 10 Jun, 2025 at 1:41 PM
Email Alerts and File Sensors
Guys I'm trying to get an email alert for a file sensor to show "red" (alert) rather than "green" I want the sensor to error if the newest file in a folder is over 24 hours old. The sensor emails me but the ale...
Tue, 10 Jun, 2025 at 1:41 PM
link PRTG with AD
Hello there, There was one year when we installed PRTG we did not want to link it to our Active Directory. Today we've changed our minds. I found how to link to our PRTG active directory, but that does not he may cause difficulties o...
Tue, 10 Jun, 2025 at 1:41 PM
When I install PRTG Freeware (10 Sensor). Is there need to enter your provided license key on PRTG S
When i am installing PRTG Network Monitor. After selecting Freeware limited 10 sensor option. Its completing installation without trial licence key. So After 15 days is PRTG show any notification? that is your trial version remain 15 or 14 ...
Tue, 10 Jun, 2025 at 1:41 PM
PNG Graph styling
Is it possible to change png graph's plot color and text color in styles_custom.css? Article Comments Dear user The graph rendering uses a function which is not customizable. The styles_custom.css affects the web interface...
Tue, 10 Jun, 2025 at 1:41 PM
Display Channel only in map
I have a sensor set to collect # of active users in a wmi terminal service session. When designing the map I am trying to have just the # of users displayed instead of the default information. Is it possible? Thanks, Tyler Ar...
Tue, 10 Jun, 2025 at 1:41 PM
Timing pings correctly
We're currently trying to create a centralised test server that pings our upstream provider's network locations around the country. The problem is that our own testing latency can reflect in a ping result, so to account for this we&...
Tue, 10 Jun, 2025 at 1:41 PM
sms hardware appliance
Does anyone have experience with a suitable sms hardware appliance which is competable with PRTG? We are currently using a foxbox and are not satisfied with it. Article Comments Does it NEED to be a piece of hardware? Have you ...
Tue, 10 Jun, 2025 at 1:41 PM
Notifications Escalation process seems to be eating all RAM??
Hello Paessler, I have a consultation, Lately my PRTG (I have around 1000 devices and 8200 sensors in total) suddenly starts consuming almost all the RAM (I have a VM with 8 GB of RAM and PRTG consumes more than 6GB, which leads to a to...
Tue, 10 Jun, 2025 at 1:41 PM
Export netflow data with source IP
Hello, Is it have anyway to export netflow data base on IP or port? and is it have any function which I can search netflow data by IP address or port number? Thanks! Article Comments Hello, I'm sorry, currently this...
Tue, 10 Jun, 2025 at 1:41 PM
SSL certificate setup issue
So far I did the following: Installed OpenSSL and generated keys Ordered Certificate and received the following files: certificate_domain.de.txt, Linux_intermediate.pem, Windows_intermediate.p7b Now I renamed the files as describ...
Tue, 10 Jun, 2025 at 1:41 PM
Delete email after content checked
I'm using the IMAP sensor to check that certain emails are received daily. Is there a way to delete the emails once they have been checked so the emails do not continue to build up in the email account? Article Comments Hi, ...
Tue, 10 Jun, 2025 at 1:41 PM
How to make graphics in reports point to the name of the core server?
When I create reports, URLs of pictures and graphics point the server core's ip address, how to do to make them attacking the server name? Graphics don't appear in the reports. Article Comments Hello, thank you very m...
Tue, 10 Jun, 2025 at 1:41 PM
How can I use PRTG with sendQuick SMS gateway?
Looking for a SMS gateway that has a built-in (internal) SMTP server as well as able to support SNMP Traps. Found sendQuick and it is very suited for SMS notifications Article Comments sendQuick is an appliance based SMS gateway...
Tue, 10 Jun, 2025 at 1:41 PM
How to configure "Check Last Message Date" properly?
Hello, I have set an IMAP sensor to check a mailbox, set a warning threshold to 16 hours and an error threshold to 17 hours. I've received a mail at 22h51 PM. At 15h45, the IMAP sensor was orange ("The last matching mail is ...
Tue, 10 Jun, 2025 at 1:41 PM
Unable to monitor Smart-UPS RT 8000 XL
Hello, I've got a APC Smart-UPS RT 8000 XL and using PRTG network monitor version 12.4.10.22.56 When I tried to add an SMNP APC Hardware sensor, I get and error "No response (check: firewalls, routing, snmp settings of device, I...
Tue, 10 Jun, 2025 at 1:41 PM
How can I see all interfaces when adding NetFlow sensor for my Cisco device?
How can I monitor traffic on WAN links of my router? I added router with it's LAN IP as a device and NetFlow sensor. Should I add every WAN interface's IP as device with sensor to be able to monitor traffic? Article Comments...
Tue, 10 Jun, 2025 at 1:41 PM
ban User, after 3 incorrect logins
Is ist possible to block a user, after 3 incorrect logins? Block for a specific time or until the admin activat them. Article Comments In the current version, there is no such feature that I am aware of. It could be a useful ...
Tue, 10 Jun, 2025 at 1:41 PM
Save "sort" on Alarms Page
This question is regarding the Alarm page "Sensors With Status Down (Partial)". You can get there by clicking hovering over Alarms, then selecting Errors Only. The question is, can you save the way this screen is sorted? By de...
Tue, 10 Jun, 2025 at 1:41 PM
Report - Percentil (Traffic In) - Percentil (Traffic Out)
I need to generate a report (report type = "table") with columns Percentil (Traffic In) Percentil (Traffic Out). The current report (report type = "table") presents only the column Percentil (Traffic Total). A...
Tue, 10 Jun, 2025 at 1:41 PM
Some questions regarding maps creation.
Hello, I'm planing to create a map for my LAN but I need to be sure for something. 1. Based on this example photo http://i.imgur.com/1aywpqH.png, is there any way to display a single sensor without its graph? I mean, in the same way...
Tue, 10 Jun, 2025 at 1:41 PM
XML readout
Is there a possibility to read out the attribute status value of the parent with a HTTP XML/REST Value sensor? Here is an example: <Status> <Call item="1" status="Synced" type="Vtlph" protocol=&...
Tue, 10 Jun, 2025 at 1:41 PM
Ping Sensor always shows 0 milliseconds
I have a single probe system that is pinging 3 remote offices. If I ping from the probe's OS, the delay is averaging 40msec. Why would the ping sensor in PRTG constantly show 0msec for all pings going to these sites? Article Com...
Tue, 10 Jun, 2025 at 1:41 PM
Is it possible to have more than one root group?
- Root Group -> Probe --> Device ---> SNMP Traffic - Root Group -> Probe --> Device ---> SNMP Traffic Is it possible? Article Comments The Root group is created automatically with your PRTG installation. It ...
Tue, 10 Jun, 2025 at 1:41 PM
how can i downgrade PRTG version from 12.3.2.268 to 9.2.1.2280 without any data loss?
PRTG version downgrade process Article Comments Hello, we strongly advise against such a downgrade to be honest. It's potentially very tricky and will very likely mean data loss. Please be aware though that you might need ...
Tue, 10 Jun, 2025 at 1:41 PM
Extracting sensor message data into graph
I want to monitor the number of NAT entries on my Cisco 5585-X ASA. I found the correct OID for the SNMP custom sensor. However, the number of NAT entries is in the Message field, and the Response Time data is graphed. I want to be able to ...
Tue, 10 Jun, 2025 at 1:41 PM
Prevent a group to give access right to another one?
Hello Support, I have 2 remote probes in 2 different networks. Group A and Group B contain respectively non-administrative accounts A1 and B1. Both are read/write users. Group A have an unlimited access on Probe A and Group B have an ...
Tue, 10 Jun, 2025 at 1:41 PM
Monitoring a V7000 with PRTG
We are looking to monitor an IBM Storewize V7000 using PRTG. Does anyone know of a way that this is possible? It doesn't appear to have SNMP except for sending info/errors/warnings. Article Comments I would be very interes...
Tue, 10 Jun, 2025 at 1:41 PM
SNMP Traffic error 2003
I have a networking device whose SNMP process is notoriously unstable and will die occasionally. This problem resolves itself after about 20 minutes or so but until then I get alarms that I don't need to pay attention to. Is there a way...
Tue, 10 Jun, 2025 at 1:41 PM
Ping sensor with millisecond precision
How can i make Ping sensor with millisecond precision? Article Comments Seeing Ping sensors already show data in milliseconds, could you please specify what you mean? Jul, 2013 - Permalink Sorry, with "microsecond&q...
Tue, 10 Jun, 2025 at 1:40 PM
Delegate management for remote prob
Dear support, I have a problem on the user management. We are an IT services company that offers PRTG monitoring as several of our customers and we want to give some customer the right to manage their team only their remote sensor. b...
Tue, 10 Jun, 2025 at 1:40 PM
Updating probe's without downtime
We have a remote probe wich requires an uptime of at least 99,5%. I've just updated PRTG and we saw a the downtime is now 99,58%, is it possible to update PRTG without the downtime for a sensor/probe? Article Comments Dear A...
Tue, 10 Jun, 2025 at 1:40 PM
Measure disk latency on NFS (Vmware) datastore
Hi! I have a OmniOS/Solaris (All-In-one) VM (onto a local Vmware VSphere host) sharing a NFS Datastore to the same vSphere host. Please correct me if Im wrong: The problem here with many (almsot all) performance monitoring software is to ...
Tue, 10 Jun, 2025 at 1:40 PM
Vorschläge für Maps
Hallo Paessler-Team, ich habe mich in letzter Zeit vermehrt mit der Map-Funktion von PRTG beschäftigt, da der Gerätebaum so langsam unübersichtlich wird und für eine schnelle Diagnose öfters nicht zielführend ist. Daher baue ich aktuell e...
Tue, 10 Jun, 2025 at 1:40 PM
Unable to query services through WMI
I did follow the below article to make sure that the local user account I'm using to monitor can remotely access WMI: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000041852 Then, using the WMI tester tool (htt...
Tue, 10 Jun, 2025 at 1:40 PM
PRTG crashes multiple times a day
Hello PRTG support, We have a major issue with our PRTG environment. Our PRTG license is Unlimited and should provide us more then we currently have. Multiple times day our PRTG server crashes, this is a big problem because we have a lo...
Tue, 10 Jun, 2025 at 1:40 PM
Create sensor status report template from api/table.json?
Any tips or hints on how to convert this information into a report template? from the link bellow api/table.json?content=sensors&output=xml&columns=objid,device,sensor,status&filter_status=4 Article Comments Hello,...
Tue, 10 Jun, 2025 at 1:40 PM
Event Log sensor notifications
Have there been changes in the way Event log alarms are triggered? Previously we set up Event log sensors and they (State) triggered notifications when the log entry appeared. I'm now reading https://www.paessler.com/manuals/ipcheck_ser...
Tue, 10 Jun, 2025 at 1:40 PM
How to remove (sensor) duplicate name string from "subject" email notifications?
PRTG Alert: %device (PING (Ping)) Down since 0.0993% [24 h 32 m]: Down but instead, the format should be: PRTG Alert: %device (Ping) Down since 0.0993% [24 h 32 m]: Down Article Comments This isn't a duplicate name but ...
Tue, 10 Jun, 2025 at 1:40 PM
Is there a way to move a sensor to another device?
We have multiple webservers where we host a number of different websites. We create a separate device in PRTG for each webserver and a separate http sensor for each website. Occasionally we need to move a website from one server to anothe...
Tue, 10 Jun, 2025 at 1:40 PM
Notifications user groups drop down menu not reflecting the user groups under Setup
When I am setting up notifications, the user groups from the drop down menu to select the group to receive the notification, is not the same or it is not reflecting the same groups as I have under the user groups in Setup. It shows a muc...
Tue, 10 Jun, 2025 at 1:40 PM
Authenticatation with Custom exe sensors
Hello, I just a custom exe sensor written, and it works fine when I run it again machines in the same domain as the PRTG server. But when I try to point my skill to another domain, it fails. It short, the script counts the number of f...
Tue, 10 Jun, 2025 at 1:40 PM
IMAP sensor setup
Hi I am trying to setup the IMAP sensor to check my backup log emails, to check for failed/successful backups etc. I have read the post about setting it up and it seems straight forward...but I always get the connection refused. I am very c...
Tue, 10 Jun, 2025 at 1:40 PM
Monitor Task Scheduler 2008 R2
I'm having an issue with a false alarm going off for a Task Schedule being monitored on a Windows 2008 R2 server. I have two tasks that run daily on a server, one at 3am and the other at 430am. Each run once daily. I have tried a ...
Tue, 10 Jun, 2025 at 1:40 PM
single cpu shows multiple diffrent output?
I have one CPU and i want to attach multiple displays and shows different output and control . Article Comments Dear Vishal Please allow me to ask you to clarify your question. Which CPU do you have, what did you attach and ...
Tue, 10 Jun, 2025 at 1:40 PM
How can I edit map objects used for PRTG's maps?
Hello. Sorry fo my bad english. How i can edit "Status and last value" object, that instead of "0" and "1" line, he showed "YES" and "NO". Article Comments This depends on what s...
Tue, 10 Jun, 2025 at 1:40 PM
PRTG Unlimited
Hello, Is it possible to control two different PRTG Unlimited servers in one enterprise console ? Thank you, Yaron Article Comments Dear user It is possible to manage two or more PRTG servers with the Enterprise Console as lon...
Tue, 10 Jun, 2025 at 1:40 PM
Gbyte , Gbps calculated
hi. i'm uses prtg 8 PRTG Collecting snmp data... I would like to know how it was calculated and bps byte. Input(Volume) Input(Speed) 07/21/2014 00:00:00 - 01:00:00 59,230 GB...
Tue, 10 Jun, 2025 at 1:40 PM
How can I set a Custom XML Sensor with "Counter" mode ?
I would like to process a XML file. This large file contains 15 variables I want to monitor. I set up a PowerShell script which filters only the 15 variables overs more than 100 and outputs a correct well-formate XML. Now, the data I get ...
Tue, 10 Jun, 2025 at 1:40 PM
PRTG API : can CSV export support UTF-8 encoding?
Dear Paessler Team While using "/api/table.csv" function of the API, we notice that resulting data was not correctly extracted when it contains special symbols such as "é, è, ç..." (which are quite frequent in my count...
Tue, 10 Jun, 2025 at 1:40 PM
Preparing a server for monitoring
Hey guys, Im doing an evaluation between PRTG and solar winds and I have a couple questions about SNMP and WMI 1) What is the best way for me to prepare a server for monitoring. Is there any SNMP installs from Microsoft that updates S...
Tue, 10 Jun, 2025 at 1:40 PM
Features Available
We are evaluating on few network monitoring tools. Wanted to know if PRTG supports BGP peer down and OSPF neighbour down alerts. Article Comments Hello, I'm afraid PRTG does not have native sensors for BGP and OSPF monit...
Tue, 10 Jun, 2025 at 1:40 PM
Email queue description
I recently had an issue with public folder replication back logging my delivery queues, I am adding sensors to my exchange 2010 transport servers for mail queue visibility, however I am not sure of which sensors will provide me the most ben...
Tue, 10 Jun, 2025 at 1:40 PM
Netflow Display
Hey guys I am currently doing an evaluation between prtg and solar winds and one thing Im comparing is Netflow and how each handles the data. For one thing, I find that PRTG's way of allowing 15 minute intervals to build up and then...
Tue, 10 Jun, 2025 at 1:40 PM
How can I monitor JVMs with PRTG?
I would like to monitor my Java Virtual Machines. How can I integrate my Java infrastructure into PRTG in order to gather corresponding monitoring data? Is it possible to use JMX with PRTG for this purpose? Article Comments This...
Tue, 10 Jun, 2025 at 1:40 PM
Getting Lockstep Citrix Sensors to not read 0
We want to use PRTG to monitor our Citrix environment. Its taken a while, but we seem to have gotten things to work finally with the Lockstep monitor. When adding in a sensor, we get a formatted reply. Problem is, all the values are 0. ...
Tue, 10 Jun, 2025 at 1:40 PM
Scan for IP Range 169...
Hi, I need to know, if there are Assets in the network, that get no address assigned. Those assets will have a selfassigned address out of the 169.. range In which way will I have to build a probe to find those assets or at least be infor...
Tue, 10 Jun, 2025 at 1:40 PM
Problem with Checking Website Through Proxy Using Advanced HTTP Sensor
Hi, We're trying to monitor an external website that requires us to go through our proxy server. We've setup and "Advanced Http" sensor and have configured the proxy settings in the appropriate place, but the sensor alwa...
Tue, 10 Jun, 2025 at 1:40 PM
Checkpoint firewall monitoring?
Are there any sensors than can monitor traffic on a checkpoint 6.5 firewall? If not are there any plans in the future for such sensors? Article Comments If you're referring to monitoring a ZoneAlarm software firewall, pleas...
Tue, 10 Jun, 2025 at 1:40 PM
I want to be able to see free space in Bytes (MB or GB) and I want to be able to set the level for
Good day, we are using SNMP to monitor the servers. I have change %to bytes to monitor are disk space. I want to be able to see free space in Bytes (MB or GB) and I want to be able to set the level for warning at 5gb and alarm at 2gb. can ...
Tue, 10 Jun, 2025 at 1:40 PM
APs monitoring with authentication
Hi Team, i have Cisco Aironet 700 Series Access Points which is connected with Cisco 5500 Series Wireless Controller, i have to monitor APs with authentication not with Ping sensor, could you help me to configure APs with authentication Se...
Tue, 10 Jun, 2025 at 1:40 PM
Disappearance of the configuration of the hierarchy
Hello, We use hierarchies of sensors and equipment. Last week, I determined the sensor availability of Wi-Fi antenna as a parent and I indicated that this equipment depend on another sensor on another device. Today Wi-Fi antenna no longer...
Tue, 10 Jun, 2025 at 1:40 PM
Dependencies
Wondering if there is a way to have sensors from one Device control other devices. For example....High Availability. Two pieces of equipment with say SSH, but only one can be active at a time. Can I have SSH on device 2 unpause when SSH ...
Tue, 10 Jun, 2025 at 1:40 PM
WMI IIS Application Sensor
I'm looking for a definition of what Anonymous Users is tracking. Is it connections/sessions from unique IP's? or is it just a total of the Gets and Posts? I haven't been able to find it clearly defined anywhere. Thanks ...
Tue, 10 Jun, 2025 at 1:40 PM
Can PRTG Integrate with HipChat?
Apologies for the self-answer but felt this may be useful for others. If you'd like to have PRTG send chat notifications directly into HipChat Rooms you can use the Execute HTTP Action notification option. 1. Create a new Notificati...
Tue, 10 Jun, 2025 at 1:40 PM
XML sensor alarm
We have set up a webpage that returns XML values. We have setup a HTTP XML/REST Value sensor which successfully pulls the value we want from the page. The XML is setup to return 1 if everything is ok or 0 if it isn't. Is there any way...
Tue, 10 Jun, 2025 at 1:40 PM
Maps - globe filter
Hi We would like to use the spinning globe in the geo-maps feature. However it doesn't seem to show the southern hemisphere, and every time the page refresheses (using Crome) it starts from Europe again. Is there a way to spin it faster...
Tue, 10 Jun, 2025 at 1:40 PM
Can we please have IPv6 support for DNS and NTP sensors?
Hi, Learned today that DNS and NTP sensors do not support IPv6. It would be great to have IPv6 support for these sensors. Article Comments Hello, thank you very much for your KB-Post. May I ask, what exactly are you missing ...
Tue, 10 Jun, 2025 at 1:40 PM
Use PRTG to read IP address on cisco 1841 interfaces
Is there a way to read (using SNMP?) the IP addresses assigned to Cisco physical and virtual interfaces? I've found only traffic on standard output! thanks Paolo Article Comments If you want to pull the IP for the differen...
Tue, 10 Jun, 2025 at 1:40 PM
Alarm on uptime less than
I would like to be able to alarm if a machines uptime is less than, say, 5 or 10 minutes. We are not running snmp on these servers but we do track uptime with the WMI sensors. Is there a way I can generate an alarm if the uptime changes to ...
Tue, 10 Jun, 2025 at 1:39 PM
Stop "UP" Notifications
We only want to receive an e-mail notification when the sensor is in a down state. Currently we have a threshold notification When x is below y for at least 600 seconds perform email to group abc. When condition clear perform no notific...
Tue, 10 Jun, 2025 at 1:39 PM
File content sensor- Logon failure: The network name cannot be found(67) (code: PE029)
I'm trying to create a file content sensor and I continue to receive the above error. Other sensors are working and I'm also using a correct login/password to run the sensor. Any ideas? Thanks Article Comments Hello, w...
Tue, 10 Jun, 2025 at 1:39 PM
the vm could not be found. is it powered off?
hi I have start using free edition of PRTG nework monitor. Some of VM's on my hyper-v box show above error I can clearly see those VM's running fine How to fix this issue Thanks Article Comments Have those VM'...
Tue, 10 Jun, 2025 at 1:39 PM
Netflow Cisco Router
We want to monitor our Cisco routers with NetFlow. The routers will send the data from different locations to our main prtg server over WAN. It is possible to display the sensor below the remote probe of the location or only below the main ...
Tue, 10 Jun, 2025 at 1:39 PM
remote probe with dyndns
Can we setup remote pordes with dyndns address? BR Jukka Article Comments What IP is dynamic, where the remote probe is located or where the core server is located? If the core server side has a fixed IP then it is no prob...
Tue, 10 Jun, 2025 at 1:39 PM
Monitoring TCP Connections
Hello, We have a data server that offers out multiple services using different TCP ports. Is it possible to monitor the bandwidth usage for a each TCP port between the server and a client. Thanks Article Comments It is pos...
Tue, 10 Jun, 2025 at 1:39 PM