kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Is it possible to disable unusual alarms for one user?
Is is possible to disable unusual alarms for one user? Or uncheck them at the alarms-tab in the Enterprise Console permanently? Everytime I open the Enterprise Console they are enabled in the alarms-tab even if the Console was only minimize...
Tue, 10 Jun, 2025 at 12:42 PM
WMI Pagefile Usage Sensor not working
I have a Windows 2008 Server currently monitored via PRTG using mostly WMI sensors. All sensors are fine except the Pagefile Usage sensor. See below: I have followed the first suggestion found here: https://https://helpdesk.paessler.co...
Tue, 10 Jun, 2025 at 12:42 PM
WMI Microsoft SQL Server 2017
Dear, I would like to know when the Microsoft SQL Server 2017 WMI sensor will be available on the PRTG, because I have updated my database and can not monitor. Article Comments Hello caionunes, Thank you very much for your r...
Tue, 10 Jun, 2025 at 12:42 PM
Notification when a probe is disconnected
The company I work for monitors a large number of customer sites using PRTG and we have remote probes installed at around 50 sites. Is there any way, without adding a ping sensor to each probe, of sending a notification when the probe is di...
Tue, 10 Jun, 2025 at 12:42 PM
Version 18 Map fonts
Hello We need to increase the font size of some of the map opbjects, e.g. TreeMap. We tried to follow some of the other tips on the forums, but it did not work. Anyone able to help? Article Comments Did you find this one alr...
Tue, 10 Jun, 2025 at 12:42 PM
Schedule for given window
We run a maintenance evening on the 3rd Wednesday of the month between 1800 and 2100. Is there a way using a Period List that I can define this? thanks. Article Comments PRTG Scheduler, to the rescue! ;) Kind regards, Ste...
Tue, 10 Jun, 2025 at 12:42 PM
Monitoring Apache for Error Rate
Is there a way to monitor Apache 2.2.x (httpd) using SNMP or any other means to track the number of error responses (HTTP status codes 5xx)? Article Comments Hello Bob, Thank you very much for your contact. There are multipl...
Tue, 10 Jun, 2025 at 12:42 PM
I changed my Administrator password and now my sensors stopped working
However now most of my sensors (all but Ping, HTTP, and RDP) are now in a down state with the following error (I added * for the User and domain): WMI: Connection could not be established (80070005: Access is denied - Host: , User: *, Pas...
Tue, 10 Jun, 2025 at 12:42 PM
PRTG alert monitoring issues
Hi Team, I have changed my domain password and now once I login with my new password. I get multiple alerts saying message access denied. Can someone help!! Article Comments Hello, Can you try logging in with the prtgadmin...
Tue, 10 Jun, 2025 at 12:42 PM
Symantec BackupExec Monitoring
Hello, I just wanted to share our way to Monitor the Backup Solution "BackupExec" from Symantec: We tried to Setup an Eventlog Sensor first but that was not very successful Then we tried the way with the Email Sensor. We just ...
Tue, 10 Jun, 2025 at 12:42 PM
How do I seperate the windows update sensor from affecting the summary of errors
Hi I am using PRTG to monitor all my devices. I have separated the windows update sensor so it is in its own group. e.g Group: Physical Servers Host01 - PING sensor, HTTP sensor Host02 - PING sensor, HTTP sensor Group: Wi...
Tue, 10 Jun, 2025 at 12:42 PM
Web interface connection lost PE1114 timeout
Hi. I hope that you can help me. My custormer is running PRTG Version 18.2.41.1652 x64 over Windows 2012 R2 Server with 8GB de RAM, Core 15 CPU and 1200 sensors, aprox. They mainly uses the Enterprise Console tool to manage PRTG (they p...
Tue, 10 Jun, 2025 at 12:42 PM
SNMP Sensor not saved in Device Template
I have a device with 2 sensors. (Telnet check and Custom SNMP) I created a template of this device and then removed the 2 working sensors.. (So the device has no sensors now) Then I ran the autodiscovery (with Template) on the device. But i...
Tue, 10 Jun, 2025 at 12:42 PM
PRTG running on home LAN accessing work LAN via SonicWall NetExtender?
I have had PRTG (free, thanks!) running on my home network (28 devices, 79 sensors) since October 2015, and it has been working very well. Yesterday I was told that PRTG is accessing resources at work, across the SonicWall NetExtender Win...
Tue, 10 Jun, 2025 at 12:42 PM
Seperate Syslog message in fields
I have a syslog receiver that is working and receiving message for a sonicwall firewall. The message come in but when i check in the Web GUI under messages, only the message, severity and Facility fields are filled in. How can I get PRTG p...
Tue, 10 Jun, 2025 at 12:42 PM
Central PRTG Data Directory for multiple hosts?
Hi folks! I was watching a looooong robocopy job on our monitoring database directory and it got me thinking, is there any way we could store all 5 monitoring databases on a single central server and then point the 5 core installations t...
Tue, 10 Jun, 2025 at 12:42 PM
Will deprecated SQL sensors persist if upgrading from 16.x to 18.x?
Hello, I am aware of the KB article (https://helpdesk.paessler.com/en/support/solutions/articles/69160-i-use-a-large-number-of-sql-sensors-can-i-continue-using-the-deprecated-sql-sensors-somehow) which states: "...you will be able to...
Tue, 10 Jun, 2025 at 12:42 PM
List of all sensors using a specific notification object
Is it possible to query a PRTG server for list of all sensors using a specific notification object Article Comments Hello there, We appreciate your contact. In order to show all objects that use a specific notification y...
Tue, 10 Jun, 2025 at 12:41 PM
Unable to Connect with FortiGate
Hi all, I'm a new user and currently, I have an issue with Fortigate. For some reason, all of my sensors were down. how can I fix this matter? Thank you! Article Comments Hello Xiao, Thank yo very much for your contact....
Tue, 10 Jun, 2025 at 12:41 PM
PING false alarms
I'm new to PRTG; monitoring was set up by a previous admin, and I inherited it. We're monitoring a dozen or so devices, all of which have a PING sensor. Very lately, we've been getting simultaneous PING alerts for all devices....
Tue, 10 Jun, 2025 at 12:41 PM
Add a Second probe to PRTG server to distribute load over more CPU cores
I have an 8 CPU server running PRTG, however the Probe service only runs the majority of its run-time on a Single Core. Can I install a Remote Probe on the same server to distribute the Load across more CPU Cores? A "Local" Rem...
Tue, 10 Jun, 2025 at 12:41 PM
Factory sensor - disable individual sensor alert
Hello community I created a factory sensor that monitors the status of 2 individual PING sensors. The factory sensor seems to be working fine, but now I'd like to disable the 2 individual sensors' alert states when they're dow...
Tue, 10 Jun, 2025 at 12:41 PM
How do I disable unwanted messges from PRTG?
I recently installed PRTG and it sends me silly emails telling me it misses me because I haven't logged in for two days, and recommending Win2012R2 and such. How do I get rid of them? I can't find anything in the configuration menus...
Tue, 10 Jun, 2025 at 12:41 PM
Demostrating Active alarms on map
Dear Tech team, Is there any possibility i could have a table including active alarms ( not the acknowledge ones ) , the latest alarms on my map? when i use the alarms table it demonstrate the alarms sorted to by the oldest alarms , please ...
Tue, 10 Jun, 2025 at 12:41 PM
recieve no alarms on a sensor factory
Dear Tech Team, Is there any way i could disable alarms on some sensor factory sensors? you know i've created an specific group of nodes , customized by my company use , there are some factory sensors that demonstrate some duplicate se...
Tue, 10 Jun, 2025 at 12:41 PM
Is there any User Manual for the Downtime Channel in PRTG i could use?
Dear Tech Team, Is there any User Manual for the Downtime Channel in PRTG i could use? does it affected by enabling limits? (like when thresholds violate downtime graph demonstrate?) is there any definition of the how downtime percentage c...
Tue, 10 Jun, 2025 at 12:41 PM
What OID displays the MAC addresses of devices connected to the switch and chassis?
I try to view the MAC addresses of devices connected to the switch and chassis but I did not find any functional information so far. Is it possible to be informed about this? Thank you in advance for your answer. Article Comments ...
Tue, 10 Jun, 2025 at 12:41 PM
Table of max value with the date and time
Hi There, I wonder to know if there's a way to demonstrate the max - min value of a traffic sensor and the exact date and time that has been occurred in a table , with the aim of report or API call , could you please help me? or give m...
Tue, 10 Jun, 2025 at 12:41 PM
Company with multiple stores
Hi all, We are currently in a trial period for PRTG but really considering buying the product. My problem: I have created multiple device templates for the stores were we want to monitor the hardware etc. These stores have multiple piece...
Tue, 10 Jun, 2025 at 12:41 PM
RMON Sensor Problem
Hi There , I've recently added a RMON sensor for an Ethernet interface on cisco catalyst switch , the interface which i've configured RMON has CRC's but RMON sensor Doen't show any crc , it has the value of 0 , even RMON st...
Tue, 10 Jun, 2025 at 12:41 PM
eMail-Sensor
Is it possible that PRTG receives alert- mails e.g. from other software? Today, many tools are sending mails to me but i would like them to display the results in prtg. thanks ! Article Comments No, sorry, this is not possib...
Tue, 10 Jun, 2025 at 12:41 PM
Can I use the HTTP API to send "I'm alive" message
Can the API be used to change a sensor's status to "OK"? And if so, can that API call count as a "last scanned" time? Article Comments Hello, only if the sensor (which you are targeting with the API-Ca...
Tue, 10 Jun, 2025 at 12:41 PM
Another request for remote probe on Linux
Has Paessler development team made any progress on building a remote probe agent that will run, either natively or in emulation, in Linux? Besides the remote probe compatibility with Linux, does Paessler have any plans to develop a versio...
Tue, 10 Jun, 2025 at 12:41 PM
Api Call: HTML "Sensor Status History" table in XML?
Hi, any help would be greatly appreciated. The short of it I need to get this information "Sensor Status History": https://www.paessler.com/knowledgebase/en/topic/24953-data-and-time-in-the-reports#reply-74653 With an API call, ...
Tue, 10 Jun, 2025 at 12:41 PM
Name snmp value
Hi I am using a Dell server and are monitoring "virtual disk state" via SNMP. And i am getting values sent to me and i found a translation to see wath the different values meen. For example 1 = Ready 2 = Failed 3 = Onl...
Tue, 10 Jun, 2025 at 12:41 PM
API configuration
I find a way to extract all data of my PRTG in a XML table. But this XML take the last value of each sensors. I want to have an average of the value for each sensors.(I will choice the interval) If that can possible ? Article Commen...
Tue, 10 Jun, 2025 at 12:41 PM
Device sensor "pause" profiles...
A nice feature for PRTG would be a way to define "device sensor pause profiles" - named profiles that identify a specific state of all the sensors on a device that can easily be enabled/disabled in one click. For example, I have...
Tue, 10 Jun, 2025 at 12:41 PM
Monitoring multiple sites in a load-balanced environment
I work in a hosted environment where we have multiple servers in a load-balancing farm, each server having nearly 40 sites. I am looking for a way to be able to attach a sensor that behaves like the HTTP sensor, but have it only look at a s...
Tue, 10 Jun, 2025 at 12:41 PM
Route table via SNMP
i would like to use snmp oid queries to build a routing table from a router. As well, an arp table. Is this possible with prtg? Thanks. Article Comments hallo, this is not possible out of the box at the moment, sorry. Ap...
Tue, 10 Jun, 2025 at 12:41 PM
Custom Sensor with text values, not numbers
I am trying to monitor status of an HP p2000 using the technique listed here http://www.remilner.co.uk/?p=276 This works, but many of the values returned from the p2000 command line do not display as numbers, they display as text statuses...
Tue, 10 Jun, 2025 at 12:41 PM
Enviroment Temp sensor with arduino
I have an arduino that can ouput an XML with a temp sensor reading, I would like ptrg monitor that reading and send an email when it gets above a certain amount. Is this possible? Article Comments Hi Kevin, yes that is possible....
Tue, 10 Jun, 2025 at 12:41 PM
Want to provide User Experience Monitoring using PRTG by monitoring Wi-Fi signal Quality on laptops.
We have customers using PRTG. There is a growing tendency to use SFB, Skype For Business. Some of these customers want us to help them monitor user experience by monitoring the following parameters on user Windows laptops and desk tops: 1...
Tue, 10 Jun, 2025 at 12:41 PM
Show custom message in Http Data Push Sensor
I followed the instruction, but cant make text show properly. It shows Ok no matter value was set to negative or positive, and shows "There was no value provided ( text=this is a message ) (code: PE210)" without a giving value an...
Tue, 10 Jun, 2025 at 12:41 PM
End User Experience Monitoring
This is continuation of my previous question on the same topic. In addition to RSSI, packet drops, jitter it helps to have SSID as well as Access Point ID. Article Comments Dear Shankar, VOIP quality can be measured, but that ...
Tue, 10 Jun, 2025 at 12:41 PM
Creating a report on all notifications
Is there a way to create a report showing all notifications that are set up on the multiple sensors we have on our probes. Article Comments Hello Kezren99, Thank you very much for your contact. Please navigate to your notifi...
Tue, 10 Jun, 2025 at 12:41 PM
How do I create a breakdown report of all entered probes, nodes and sensors
I need to extract all already entered devices, per probe, group and all their current monitored sensors in a CSV format, so we can easily compare what hardware we still need to transfer from our old monitoring tool to PRTG. Ideally such a r...
Tue, 10 Jun, 2025 at 12:41 PM
Core system is low on memory error
I am getting the above pop up on my PRTG installation. I have increased the memory on the server to 16 gig. I see the server is still only using 4 gig. Is there a setting somewhere I need to change ? I have searched and have not seen a pla...
Tue, 10 Jun, 2025 at 12:41 PM
Determine how much bandwidth going to streaming
Is it possible to setup sensors to determine how much of our network bandwidth is going to streaming services such as youtube, netflix, hulu, etc? Article Comments Hi there, PRTG supports monitoring via Packet Sniffing, flow a...
Tue, 10 Jun, 2025 at 12:41 PM
2 days / 30 days / 365 days graph displaying incorrect data in Sensor Factory
I have a Sensor Factory, adding the values of a specific channel of two different sensors. When one of those sensors go down, Live Data graph shows the correct value, but the 2 days / 30 days / 365 days graphs add 10k to the amount. Cha...
Tue, 10 Jun, 2025 at 12:41 PM
New Map colors in 18.3.42.1748+
Hello, Since we installed the most recent updates (18.3.42.1748+), we are not very happy with the new Map-Button colors. Sadly green, blue and yellow are way too pale. Any chance to change these colors or improve it with a future update...
Tue, 10 Jun, 2025 at 12:41 PM
Adding HP Proliant disk sensor fails
When attempting to add HP Proliant disk sensor it fails. Other sensors on the same device are working fine. It has the latest HP Management Agents and HP Insight Management WBEM Provider installed/enabled as well and SNMP on the target...
Tue, 10 Jun, 2025 at 12:41 PM
Problem with WMI sensors
I trying to use your software PRTG network monitor. Some WMI sensors didn`t work normally, it stop with an error status with error code PE015. After moment that 60% of our sensors was crashed by this problem( we had 1600~ sensors for one pr...
Tue, 10 Jun, 2025 at 12:41 PM
Graph Spikes - SonicWALL SNMP VPN
I am monitoring 37 SonicWALL VPN tunnels with PRTG Hosted and every one of them has spikes over 14000000 for both Encrypted Packets and Decrypted Packets and they are usually at the same time intervals for a very brief duration. I'm as...
Tue, 10 Jun, 2025 at 12:41 PM
How to Set Up FortiAnalyzer with PRTG?
Hi Support Team, I saw a lot of information on FortiGate Firewall, but is there any specific template for Forti_Analyzer? Thank you! Article Comments Hello Xia, I'm afraid that there is no available template for Fort...
Tue, 10 Jun, 2025 at 12:41 PM
Getting Interval Delay WMI errors often
Interval Delay WMI is at 200% on many VMs. Is there a fix for this? Article Comments Thank you for using our PRTG Network Monitor and contacting Paessler TechSupport. I'd like to look into this with special debug files, wh...
Tue, 10 Jun, 2025 at 12:41 PM
SNMP free Memory Issue
Hello community, maybe you can help again, because I could not find any solutions while searching the internet. When querying the memory of Oracle Linux 7.5 UEK Kernel via SNMPv3, there is a difference of more than 30% between what Linux p...
Tue, 10 Jun, 2025 at 12:41 PM
Monitor HP-UX equipment
Dear, I saw several cases in the knowledge base asking for help to be able to monitor this type of equipment, but without answers with success, is there any mib or sensor pre configured? Article Comments Hello Daniel, Thank yo...
Tue, 10 Jun, 2025 at 12:41 PM
Probe Health monitor is green yet disconnected
We have a green probe health monitor that says disconnected. How can we fix this? If we restart the service it comes back to normal for a while then again disconnected but green. Article Comments Hello Morgano, Thank you very ...
Tue, 10 Jun, 2025 at 12:40 PM
17.4.33.3283+ and ESXi 7
Hi Because of some issues actually we don't like to upgrade to the newest PRTG Version. But our esxi envoironement is now on Version 7 and i get the error PRTG "The underlying connection was closed: An unexpected error occurred on ...
Tue, 10 Jun, 2025 at 12:40 PM
Access denied in vbs custom sensor
In my installation I have many custom sensors, all warking OK against a Windows target (ps1, wmi) but the one created in vbs fails (access denied). If i log in (with admin credentials) to the server where prtg is installed, then this senso...
Tue, 10 Jun, 2025 at 12:40 PM
SNMP Traps - shall blink on dashboard if this event happens
Hello, I have activated Traps on my switchs and added the sensor on prtg and it works so far. Now I want to if something happens on a Switchport or somebad is plugin or plugout a LAN cable it shall give me a sign on my dashboard under d...
Tue, 10 Jun, 2025 at 12:40 PM
How to find a single device ID
I'm sure this has been asked before but I'm unable to find the answer. I have 1 device (example) All I want to do through the API is get just the single ID from the device. Just that one device without running through every device ...
Tue, 10 Jun, 2025 at 12:40 PM
Cisco IPSLA with SNMP Sensor
hi , i configured my cisco router as it stated below: ip sla 1 udp-jitter 224.10.10.10 5001 endpoint-list router1 source-ip 155.1.123.1 ip sla schedule 1 life forever start-time now ip sla endpoint-list type ip router1 ip-address 10.0.0...
Tue, 10 Jun, 2025 at 12:40 PM
Unique Alarm ID per Alarm
We are using a external ticket system. For creatings tickets in the external system we send alarm notification to our ticket system. This system creates new ticket for this "down" devices. It whould be very nice to have a unique...
Tue, 10 Jun, 2025 at 12:40 PM
Unencrypted FTP not longer possible
After upgrading to the latest version i'm not longer able to use unencrypted FTP. When i try to add a new FTP-Sensor there is no point "Don't use SSL (Basic FTP, recommended) : In most cases, you will use basic FTP without encr...
Tue, 10 Jun, 2025 at 12:40 PM
Is PRTG a multitenant platform?.
Is it possible to monitor several customer`s networks with a PRTG server an several probes, one for each customer?. Article Comments Hello, thank you very much for your KB-Post. Of course you can have several user (groups) in ...
Tue, 10 Jun, 2025 at 12:40 PM
Why EC (windows) is not responding if a server connection times out?
I have 30 servers connected, each of them has the PRTG latest version installed. I made a PRTG Server connection for each one in EC. When all the servers are UP and running, EC works perfectly. But, even if just one server is down, EC will ...
Tue, 10 Jun, 2025 at 12:40 PM
CPU Load Sensor
Hi, I'm doing a test installation for implementing a new monitoring tool for this company. What i'm trying todo is configuring the CPU Load Sensor with the condition: If the cpu load of the machine is higher then 90% for 5 min it sh...
Tue, 10 Jun, 2025 at 12:40 PM
How could I monitor powershell based command including folder with file copy time by PRTG
Hi All This is a freshman of a PRTG user. I have a question on how to using PRTG monitor file copy time Bellowing is the command that I using for the copy time calculate. $time=Measure-Command -Expression {Copy-Item C:\test\* \\njgcm02\W...
Tue, 10 Jun, 2025 at 12:40 PM
API live-graph parameters
Hello, Where can I find the full list of API live-graph parameters ? Thanks Andrea Article Comments Hello Andrea, The API documentation is here PRTG Manual: Application Programming Interface (API) Definition. Use the &quo...
Tue, 10 Jun, 2025 at 12:40 PM
Custom sensor powershell provide scaling
Hello community I created a new powershell sensor to read out free IP Adresses from a DHCP server: param([string]$sitename) function Set-PrtgResult {} function Set-PrtgError {} #functions downloaded from https://github.com/brianaddicks...
Tue, 10 Jun, 2025 at 12:40 PM
Remote application monitoring
We are researching the possibility of adding monitoring to our applications using PRTG. We have several enterprise applications that run on central server farm and have several remote locations with many workstations running our client. ...
Tue, 10 Jun, 2025 at 12:40 PM
Historic Data Report show incorrect Time Span
Hello, When i set 2-year range Start: 2014-03-06 End: 2016-03-04 i get report with 1-year range Time Span: 06.03.2014 - 06.03.2015 Article Comments Hello there, we appreciate your contact. According to PRTG's API Doc...
Tue, 10 Jun, 2025 at 12:40 PM
How can I get multiple values from single HTTP XML/REST Value Sensor
How can I achieve to get multiple values (or sensors) from single HTTP XML/REST call? My XML has a lot of data and I want to graph several values but not to make separate call for each value since it unnecessary strains my application ser...
Tue, 10 Jun, 2025 at 12:40 PM
Can I use the HTTP API to *add* a comment or an entry to the history log of the sensor?
We use an External Program to send a SOAP call to our ticketing system, Service Now and they respond with an incident number. Is there a way to get that incident number back into sensor either in the history log or in the comments. ...
Tue, 10 Jun, 2025 at 12:40 PM
Customer Powershell Script Returns no response
Hello, I have the following script which returns me the values I want when I run it manually on the server from ad administrative PS shell. $manufacturer = Get-WmiObject Win32_Computersystem | select manufacturer $manufacturer = $manuf...
Tue, 10 Jun, 2025 at 12:40 PM
Invisible alarm for a sensor
Hi, I would like to monitor 2 devices in cluster for interfaces traffic and other services. as both devices in active/standby mode I see no reason to poll same data for both devices. Therefore, I created a custom sensor to monitor device...
Tue, 10 Jun, 2025 at 12:40 PM
Weekly bandwidth report not showing correct data in graphs
I created a bandwidth report and set it to run weekly from Monday to Sunday. The problem I'm having is that PRTG is not showing me the correct data in the graphs. For example, we have a 20/20 Mbps circuit and the report is telling me th...
Tue, 10 Jun, 2025 at 12:40 PM
Questions about PRTG capabilities. Need answers/confirmations.
Hi, I understand I already posted quite a few questions but please bear with me. We are planning to use PRTG on several sites, some will be free and some will be paid. There are some sites that we are not allowed to connect to so they...
Tue, 10 Jun, 2025 at 12:40 PM
Monitor Windows Process (System.exe) throught SNMP
Hi, I would like to know if it is possible to monitor windows Process (System.exe) through SNMP? We tried the wmi sensor but is it not suitable for us because of performance issues! Article Comments Hello there, thank you for yo...
Tue, 10 Jun, 2025 at 12:40 PM
Response assertions causing down alerts
Hello, I created new HTTP Advanced sensors, with Response Assertions on specific strings from the request response. However, the sensors intermittently go down with "String No found". When I invoke these calls manually, they alway...
Tue, 10 Jun, 2025 at 12:40 PM
File / folder monitoring in folder
I have a folder with several different file extensions. Some give notification when specific extension is created. I also like to monitor other files, and have to give notification if they are older than 30 minutes. I cant really find out h...
Tue, 10 Jun, 2025 at 12:40 PM
Rename channel not possible
Hello, I created a cisco system health sensor (temperature). Unfortunately the channel names are not very meaningful. So I want to rename them. After renaming the first channel name, I'm not able to rename further channels of the sa...
Tue, 10 Jun, 2025 at 12:40 PM
Can I Install IIS and PRTG on same computer ( Win 2016 Server)
The installation of IIS failed. ( No error log ) PRTG was installed earlier. ( A few month ago ) But now I have to install WSUS including IIS. Is this possible on same machine ? ( Port 80 ??? ) Article Comments It is pos...
Tue, 10 Jun, 2025 at 12:40 PM
Create Channels dynamically based on JSON-Objects
We want to monitor a loadbalancer via REST-API (Rest-Custom Sensor) and get a JSON Response like the following: { "errorcode": 0, "message": "Done", "severity": "NONE", &qu...
Tue, 10 Jun, 2025 at 12:40 PM
Cannot add an SNMP Sensor to my device
Hello there, I am trying to add a new SNMP Windows Server Sensor but it is not possible. Everytime I try to add the sensor i get this errror message: Sorry, the scan for available monitoring items has failed! Could not create the sensor...
Tue, 10 Jun, 2025 at 12:40 PM
Monitoring IBM Server Hardware
How can i monitor Hardwareparameters (RAID Status, Fan Status usw.) from IBM Hardware Servers. IBM Director Client is installed. But i don't know how to monitor it with e.g. SNMP. Any hints ? Article Comments Hello, unfort...
Tue, 10 Jun, 2025 at 12:40 PM
Disable Update Notifications
Is there a way to disable update notifications, I don't want to be notified everyday by email that there is an update. I will update on my own time and I don't want to be reminded every single day by all 50 of my servers that there ...
Tue, 10 Jun, 2025 at 12:40 PM
Need help in creating a custom powershell sensor
Hi, can any one please help me in creating a custom powershell sensor? or an example would be greatly appreciated. thanks Article Comments Dear amandrekar, a very simple sensor would be write-host "0:The result is z...
Tue, 10 Jun, 2025 at 12:40 PM
Dell IDRAC 9 Issues
I am using Integrated Dell Remote Access Controller 9 Enterprise and PRTG is not able to monitor it correctly or at all. The built in dell disk sensors do not pull in all the disks in the server. It can see the Sold State drives in bays ...
Tue, 10 Jun, 2025 at 12:40 PM
Upgrade broke packet sniffer sensor
I haven't upgraded our system since 01/2017 until last night. After the upgrade, the sniffer sensor stopped getting data. I tried to remove the sensor and add it back it but now, it says there are no network adapters available. I am ...
Tue, 10 Jun, 2025 at 12:40 PM
How can I monitor a Ticketing System in PRTG?
Most companies have some form of a ticketing system in place to support internal and external workflows. Due to the relative importance of ticketing systems and the impact they may have on daily business, many companies have a requirement t...
Tue, 10 Jun, 2025 at 12:40 PM
Object-Trigger groups
Hello, if you try to allocate a group to a object trigger, there are all groups (ever created) shown in the overview. If you created a group with the same name several times, so every single entry is shown in the collectionlist, even if...
Tue, 10 Jun, 2025 at 12:40 PM
unable to set "maintenance window", or "pause until" because error "select date in future
Hello, I'm unable to set "maintenance window", or "pause until" because in the popup, i got the error "please select a date in future". Off course I select a "maintenance end", or the "pause ...
Tue, 10 Jun, 2025 at 12:40 PM
lookup file doesn't load to prtg system
Hello. lookup file doesn't load to prtg system: <?xml version="1.0" encoding="UTF-8"?> <ValueLookup id="oid.cisco.ospf.state" desiredValue="4" xmlns:xsi="http://www.w3.org/2001/XML...
Tue, 10 Jun, 2025 at 12:40 PM
PET123 Clarification
We are receiving a PET123 "There is no active connection for this remote IP address" error occasionally for a Site-to-site ikev1 ipsec vpn on our ASA5512. Is this condition triggered when the VPN goes down when idle? Arti...
Tue, 10 Jun, 2025 at 12:40 PM
KB-Post
hello , i'm trying to monitor the ip sla udp-jitter to evaluate the performance of a multicast protocol. PRTG could detect the IP SLA but it says the type of the IP SLA is not defined :25 the current image of the CISCO router that i&#...
Tue, 10 Jun, 2025 at 12:39 PM
How can I monitor MySQL performance via MySQLv2 sensor
Implementing MySQL performance monitoring via the MySQL v2 sensor. Create the SQL file to pull the statistics you would like. C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\sql\mysql\Queries_Threads_SlowQueries.sql Insert ...
Tue, 10 Jun, 2025 at 12:39 PM
ProLiant Gen10 Support
Hi, According to HP, the WBEM Insight Management Agent is available since Gen10. So the HP ProLiant Sensor isn't seeing the MIB's. Is there any update on that from Paessler? Thank u Article Comments Hi there, Could...
Tue, 10 Jun, 2025 at 12:39 PM
Can't move multiple objects
I am using PRTG Enterprise Console v18.2.41.1652 and I have imported a large number of devices exported from our Pingmon server which I need to organise into groups by customer. If I select more than one object and choose Move > To Other...
Tue, 10 Jun, 2025 at 12:39 PM