kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Can I change the number of PDFs created by a report?
In PRTG, when creating PDF reports, how can I prevent them from being split into separate PDFs? With my reports, I end up with five PDFs, each under 500 KB and would rather have one single file. Article Comments This article app...
Tue, 10 Jun, 2025 at 12:37 PM
cannot run PRTG mini probe to monitor Jira/Java app
Hi PRTG expert, Good day. I'm newbie here. Also, little skillset in linux and java. My problem is I want to display/monitor my Jira application to PRTG. I successfully enabled JMX monitoring of our Jira and remotely connect using JCon...
Tue, 10 Jun, 2025 at 12:37 PM
Custom Sensor Written in Python not Working
I've wrote a PRTG custom sensor in python which is returning a json format result. But every time I set it up, faced wit this error: XML: Structural error in xml file, 1 open items. -- JSON: The returned JSON does not match the expected...
Tue, 10 Jun, 2025 at 12:37 PM
Could not create Oracle Tablespace sensor
Good morning, I want to monitor oracle tablespaces, using the existing sensor options. When I try to create one with the following settings, I get the error message below: Identifier = Name of the Oracle SID Identification Mode = &quo...
Tue, 10 Jun, 2025 at 12:37 PM
SNMP Library setup failure
I had download MIB file from Fortigate firewall and import it to "Paessler MIB Importer" and successful put the OIDLib file to PRTG snmplibs folder. But when I add SNMP Library on PRTG, I've below error. ###################...
Tue, 10 Jun, 2025 at 12:37 PM
Server does not handle wmi data
Some servers do not collect wmi data in dmz, others already collect already verified the users are with the correct permission, there is no firewall block what can it be? on which ports does wmi get after the prtg update? Article Co...
Tue, 10 Jun, 2025 at 12:37 PM
WMI Free Disk Space Sensor not working as expected when added to Template
Hi There, we are in the process of setting up PRTG across our network and to automate the process we would like to use autodiscover and templates, everything else works fine when we add the IP ranges and other sensors but when we use the WM...
Tue, 10 Jun, 2025 at 12:37 PM
Alert Action: Execute Python Script to Connect to Cisco ASA
Hello, I'm trying to accomplish the following: - We care currently monitoring a site to site VPN tunnel (Cisco ASA to Meraki MX) - After certain period of time, the tunnel stops passing traffic - Only solution we found is to bounce ...
Tue, 10 Jun, 2025 at 12:37 PM
API JSON
Hello PRTG-Team, I am trying to retrieve the last 20 values of a sensor in JSON. The problem I am facing is that the 'live data' request /api/table.json?content=values&output=json&columns=datetime,value_&count=20&a...
Tue, 10 Jun, 2025 at 12:37 PM
Nicht verbunde (Fehler im Inhalt: )
I have this status in the PRTG EC. I already updated the PRTG und the EC to the latest Version 18.3.43.2317. I don't know what else I should do. Any additional Hint? Thank you. Article Comments Hello, can you connect to ...
Tue, 10 Jun, 2025 at 12:37 PM
Remote Probe Not Connecting
I am trying to get a remote probe working. I checked the logs and this is what I see. I'm not really sure what it means. 8/8/2018 8:49:58 AM Reconnect 8/8/2018 8:49:59 AM Connected 8/8/2018 8:49:59 AM Send Login 8/8/2018 8:49:59 AM St...
Tue, 10 Jun, 2025 at 12:37 PM
Is it possible to assign an existing sensor to a new device?
I am trying to restructure the way we have our devices structured and move multiple existing sensors assigned to a new device. I know we can clone existing sensors to a new device, but this will lose the historical data of the sensor. ...
Tue, 10 Jun, 2025 at 12:37 PM
Error sending "EXE": File "Powershell.exe" not found
I am attempted to run a powershell script to restart a service on the affected server when PRTG detects that it is down or not responding in a timely fashion. However, when PRTG attempts to run this script, I get this error: Error sending...
Tue, 10 Jun, 2025 at 12:37 PM
login security
hello, It would be better to have a captcha on the login screen. to prevent brute-force attacks. and I want to turn off google indexing. Thank you. Article Comments Hi there, PRTG does have brute-force pretention mechanis...
Tue, 10 Jun, 2025 at 12:37 PM
Change Oracle Connect from TCP/IP to Oracle Client
I have some problems to use the standard TCP/IP connection from PRTG (Oracle V2 Sensor) to access my Oracle Instances and Schemata. In the Usersguide there are a discription to use the local Oracle Client to connect the Instance, but i don´...
Tue, 10 Jun, 2025 at 12:36 PM
Log entry interpretation
Hi, I got some questions regarding system logs. Where can I get the interpretation of log entries? Like what do 'Parent', 'Type' and 'Object' mean? When or under what circumstances will the system write a log? ...
Tue, 10 Jun, 2025 at 12:36 PM
How can I monitor PRI interfaces on a Cisco router
I would like monitor my voice PRIs on a Cisco 2800 series router. What MIBs are required? Article Comments Hello, please see if the following does help: Cisco Support: Getting Channel Usage from a Device Cisco Support Fo...
Tue, 10 Jun, 2025 at 12:36 PM
Does PRTG server instance been penetration tested—specifically to include the TLS over TCP/23560 tra
Does PRTG server instance been penetration tested—specifically to include the TLS over TCP/23560 traffic used for remote probe communication? Article Comments Hello there, We are using TLS for our remote probe communication....
Tue, 10 Jun, 2025 at 12:36 PM
Trying to set trafficmode property for sensors via the API
I am trying to set the "Additional Channels" setting via the API for SNMP Traffic Sensors. I seem to be only be able to set one value at a time (IE: errrors or discards, but not both). Is there a way to set more then one via the ...
Tue, 10 Jun, 2025 at 12:36 PM
PRTG not assigning the correct Active Directory primary group
My primary group in Active Directory is "Administrators" while also occupying several other domain groups (whether needlessly or not). PRTG is suggesting that my primary group is one of the "other" groups that is not ma...
Tue, 10 Jun, 2025 at 12:36 PM
Meraki monitoring
Hi, We want to monitor a customers meraki network with prtg. We're going to monitor the network from outside of the customers network. Whats best practice to monitor meraki devices from outside the network? I already checked this ...
Tue, 10 Jun, 2025 at 12:36 PM
how to extract the IP from all connected devices in the PRTG
Good evening!   We are planning to change the IP address of the PRTG server. In this way, I need to extract a report of all devices currently monitored by the tool to include this new IP in "SNMP service", before performing th...
Tue, 10 Jun, 2025 at 12:36 PM
SNMP Abfrageintervalle änderbar
Hallo, ich überwache per PRTG und SNMP ein qnap NAS. Dieses meldet mir jedoch, dass es DoD über SNMP festgestellt hat. Nun wollte ich fragen, ob ich am PRTG-Server ggf. die Abfrageintervalle verändern kann? Vielen Dank für die Hilfe. ...
Tue, 10 Jun, 2025 at 12:36 PM
Resume a paused sensor based on the status of another sensor in the same group
Hello We have a number of clients with "Secondary" routers, which when not in use, do not respond to ping due to the way these devices are load balancing. What we would like to do is have the "Secondary" router in mo...
Tue, 10 Jun, 2025 at 12:36 PM
MIB or OIDs for HP Designjet 120
I monitor lots of printers using the SNMP Printer sensor, but for the HP Designet 120 this sensor can't read any information. Does anybody have the MIB files for this printer, or at least a list with the most useful OIDs? Thanks a lot...
Tue, 10 Jun, 2025 at 12:36 PM
Map Gauges don't show related values
Hi, I am building a map that shows the CPU utilization of some of our critical servers. I have noticed that the gauge on the icon doesn't even closely resemble the actual values. I have tried various icons but they all seem to show th...
Tue, 10 Jun, 2025 at 12:36 PM
Monitoring Disk Space C:\ on Office Workstations only when they are online
Hello @all, we want to monitor 300 workstations (windows 7/10) in our offices - but only when they are online. If the workstation is not online, we DO NOT want to receive an error or an email notification. The check interval would be ever...
Tue, 10 Jun, 2025 at 12:36 PM
PRTG Windows machine restart sensor
Hi, Is there a sensor that I can use that sends me a notification once the machine has been restarted? Thanks, Aviv Malka Article Comments Hello Aviv, In order to monitor a machine restart you can use the WMI Event Log Sen...
Tue, 10 Jun, 2025 at 12:36 PM
switch Measurement of peak and average throughput (data) of equipment.
Purpose to be achieved: Peak measurement and average throughput (data transfer) of the equipment. swicth hp Article Comments Daniel, Yes, our SNMP Traffic sensor will keep the Max, Min, and current throughput for each interfac...
Tue, 10 Jun, 2025 at 12:36 PM
How to append objid column to a historicdata.csv API Call?
Greetings, I´m interested in creating a historicdata query to the prtg API that can also have a column with the object ID into the csv. Right now I got this which is the normal API call: http://<prtgserver>/api/historicdata.csv?...
Tue, 10 Jun, 2025 at 12:36 PM
Memory used instead of memory available
CPU Load shows CPU used - high is bad. Memory shows Memory available - high is good. Is there a way to create a sensor or channel for Memory used (high is bad)? Thanks in advance - JD Article Comments There aren't any...
Tue, 10 Jun, 2025 at 12:36 PM
Report for sensor count by type
I have a need to report sensor counts by sensor type. Is this a report that can be produced from either the reporting feature or via one of the APIs? Has someone done that and if so, can you please provide an example? Article Comm...
Tue, 10 Jun, 2025 at 12:36 PM
Text Output with New Line
Hello, is it possible to add a new Line to the result Text of the Sensor? I tried <br> \n etc. but nothing works. Thanks. Article Comments Dear DanielK The status message cannot have a line break. Neither 0x0D 0x0A w...
Tue, 10 Jun, 2025 at 12:36 PM
Restarting PRTG Core Server says reachable on different subnet (Adapter) than the selected "Outgoing
This is a follow-up to my question: https://helpdesk.paessler.com/en/support/solutions/articles/80442-prtg-running-on-home-lan-accessing-work-lan-via-sonicwall-netextender#reply-277863 where basically my home PC has two IP addresses: ...
Tue, 10 Jun, 2025 at 12:36 PM
Library and maps overview
Hello, I found on paessler KB how to use a library on a map and it works. But I would like to have the same sunburst on my map than on the library. On the library sunburst, cells size is auto, so depending on the size of the text, the...
Tue, 10 Jun, 2025 at 12:36 PM
Set all ping sensors to master object for parent
I have over 1500+ devices with multiple sensors. How do i make sure that all of the ping sensors are the master sensors for the devices without having to edit each sensor individually. Thanks, Gurpal Article Comments Hello, ...
Tue, 10 Jun, 2025 at 12:36 PM
Monitoring MailStore using a python script
Hi everyone, I found this page for monitoring PRTG using Nagios/Icinga, and I'd love to try and get this working with PRTG. mailstore: Using External Monitoring Software It includes a bunch of Python scripts, and as luck would ha...
Tue, 10 Jun, 2025 at 12:36 PM
Can't receive tunnel status fortinet 100D
Dear team Please help me to check my issue , I've followed this link to create custom sensors with the PRTG auto-discovery: Does PRTG provide native sensors for FortiGate firewalls? I've succeed to discovered the Ipsec tunn...
Tue, 10 Jun, 2025 at 12:36 PM
Cannot execute program from Notification due to access violation if specify Domain or Computer Name/
I am trying to execute batch program from notification. Once specify following 3 parameters to specify user credential explicitly. --- ## Error message: Error sending "EXE": Access violation at address 000000000040E8F5 in ...
Tue, 10 Jun, 2025 at 12:36 PM
Domain\administrator bad password (kerberos pre-authentication failed)
Hello, We have PRTG in our global Active Directory, Server is in AUS, one PROBE (in DC in BOS site). Only PRTG software uses domain\administrator account in BOS server. We see monthly multiple "Bad password" event 4771 (kerberos...
Tue, 10 Jun, 2025 at 12:36 PM
Total traffic of interfaces
How do I make a sensor that pops up all the interfaces on a switch? example I have 10 ports each with its traffic, would like a sum of these 10 ports, is it possible? Article Comments Hi Daniel, You can create a Sensor Factory...
Tue, 10 Jun, 2025 at 12:36 PM
Users connected to the bank
Dear, good afternoon, do you have any sensors that I can see which user is connected to the bank? Article Comments Hi there, Could you further explain what you mean by "connected with the bank"? What exact "bank...
Tue, 10 Jun, 2025 at 12:36 PM
Add multiple sensors to library
I'm trying to edit the notifications for multiple sensors of the same time. I need to create a library for those sensors. I'm able to create a new library and search for the specific sensors, but it only allows me to drag and drop...
Tue, 10 Jun, 2025 at 12:36 PM
Share Disk Free sensor fails after upgrade to 18.2.41.1652
Dear Paessler The "Share Disk Free" sensor on the Remote Probes fail quite often after upgrading from 18.1.36.3733 to 18.2.41.1652. The sensor fail with the message: Cannot access network share: No more connections can be mad...
Tue, 10 Jun, 2025 at 12:36 PM
Sort devicetree dashboard / map
Hello, we are using the devicetree view on a 55" monitor to show our customers. Now we have so many customers in our prtg, that the list is too big to show all of them without scrolling. Thatswhy we want to sort the devicetree list (...
Tue, 10 Jun, 2025 at 12:36 PM
Exchange 2013 Round Trip
Hi, Does the SMTP/IMAP sensor actually do a full round trip as im slightly confused? The blurb says: "As long as your particular sensor is green (up), you know that your email server accepts emails via SMTP, that you can send ema...
Tue, 10 Jun, 2025 at 12:36 PM
http/1.1 404 not found
Hi I have problem in PRTG sensor it shows this message 'HTTP/1.1 404 Not Found ' for the standby firewall but I can ping to FW Could anyone help me to solve this problem ??? Article Comments Hi there, Plea...
Tue, 10 Jun, 2025 at 12:36 PM
Sum of sensor for the day
If I have a delta sensor monitoring a printer's page count every 10 minutes, is it possible to create a sensor that will show the sum of that sensor's volume since midnight? Article Comments Hi there, Calculating the t...
Tue, 10 Jun, 2025 at 12:36 PM
Read log file
Hi, I recently started using prtg. I now run into a problem. I would like a number of sensors / triggers that read a log file. There is text in the log file. For example, how full a hard disk is in%. if it is above 90% it must give a warn...
Tue, 10 Jun, 2025 at 12:36 PM
Reverse Lookup Problem
I have created a reverse lookup zone in my DNS server and fill the zone file manually in order to make my PRTG resolve IP addresses to host names. The prtg server is able to make reverse lookup successfully.(ping and nslookup can resolve IP...
Tue, 10 Jun, 2025 at 12:36 PM
Does Hosted PRTG integrate with Azure Active Directory for Login to Console
We want to use hosted PRTG instead of on-prem, but need to integrate it with Azure Active Directory for authentication purposes and authorization purposes. As part of PCI compliance we are required for users to have strong password policy...
Tue, 10 Jun, 2025 at 12:36 PM
fujitsu eternus AF250 storage
hello, we have a new storage system: fujitsu eternus AF250 The problem is we can't monitor our fujitsu through prtg. PRTG doesn't have default sensors for the Fujitsu AF250 like the Netapp Storage has. Also the MIB's from the fu...
Tue, 10 Jun, 2025 at 12:36 PM
Migration Incomplete
I just migrated PRTG to a new server. Everything is fine except that some probes and sensors are gone. The old server has them but I can't find them anywhere on the new server. What could be causing this? I doubled checked all the files...
Tue, 10 Jun, 2025 at 12:36 PM
EXE/Script Advanced Powershell Timeout PE018
When I comment the Invoke-Command line the script completes successfully when not return Timeout PE018 My code: ##USB MONITOR ##param( ##[string]$DEVICE ##) $DEVICE = "USB_HUB_01" ## CREDENTIALS $username = "test.local...
Tue, 10 Jun, 2025 at 12:36 PM
Custom REST sensor and json path for Aerohive API
Greetings, I'm looking for help on how to generate sensors from the Aerohive REST API. I have this dataset and I want to use the REST Sensor in PRTG I'd like each sensor to have the "hostName" as the name and the "...
Tue, 10 Jun, 2025 at 12:36 PM
Monitor disk space
I tried to monitor server disks in 2016 using snmp. SNMP is active and pubic set up for the query. It does not work. For help, I would be grateful. Thomas Salvey Article Comments Hello there, thank you for your inquiry. Wh...
Tue, 10 Jun, 2025 at 12:35 PM
Dell Server System Health monitor - OpenManage (OMSA) vs iDrac
We are using Dell Open Manage SNMP System Health monitor on our servers. Many of our servers also have iDrac. What are the merits of using iDrac vs OpenManage ? There seems to be some differences in report results. For instance the Op...
Tue, 10 Jun, 2025 at 12:35 PM
System date changed and prtg stopped
Our Virtual machine system date was changed to future by mistake and we manually fixed it but PRTG stopped working. If we change the date to future (10 days) the graphs are working fine but when we correct the date graphs stops working. Is ...
Tue, 10 Jun, 2025 at 12:35 PM
Remove Specific items from a report.
Hi PRTG, I was wondering if its possible to remove a object from a report. For instance: Am I able to remove Traffic speed and total coverage from a report? Image example: prntscr.com/kmd7bj Article Comments No, they can'...
Tue, 10 Jun, 2025 at 12:35 PM
How do I monitor an IBM Hardware Raid ?
Hi there, how can I set up an IBM Hardware Raid status monitoring? I've tried several scripts from the web, but I'am not able to get it working. Thank you Article Comments Hello Felix, thank you for your KB-Post. Hav...
Tue, 10 Jun, 2025 at 12:35 PM
How to disable HTTP 302 response or disable Host header check in PRTG web server
I have installed PRTG and I want to access the web inteface on a non-standard port. Currently the PRTG server is deployed behind a firewall performing NAT/PAT. The PRTG server has an IP address, IP1, and is running the web server on port ...
Tue, 10 Jun, 2025 at 12:35 PM
Domain tree and Users accounts.
According PRTG manual it not support more than one Active Directory domain, but as far as i understand this technical limitations refer only to Domain Group and Domain Account usage. Any way, we plan to use PRTG from one domain to monitor P...
Tue, 10 Jun, 2025 at 12:35 PM
Setting up sensor with .mib file
Hello Everyone, I am trying to monitor backup jobs done with ''Veam Backup and Replication''. For that, I want to use the .mib file provided by veeam in order to create the sensor automatically. I am using the SNMP teste...
Tue, 10 Jun, 2025 at 12:35 PM
Total error count
Hi all, is there an easy way to have the max sensor errors count per day? Article Comments Dear AndreaM, errors per day cannot be easily counted, I am sorry. PRTG rather counts the downtime of each single sensor and shows it...
Tue, 10 Jun, 2025 at 12:35 PM
After update, web interface is not accessable
A software was automatically downloaded and an install attempted on the evening of the 22nd. I am not sure that it fully installed, but the version reported by the admin tool is 18.3.43.2323, which i believe is the most up to date version....
Tue, 10 Jun, 2025 at 12:35 PM
Device Template issue
Hello When I create a Device Template it says all of my sensors is added to Template. but When I want to use a Template by "Run Auto Discovery with Template" none of my sensors can be deployed on my new device.for example afte...
Tue, 10 Jun, 2025 at 12:35 PM
SNMP HP ProLiant System Health sensor
Hello I add SNMP HP ProLiant System Health on ILO 4.there are some sensors like Memory,Disk,Networkand Uptime.But I like to have other hardware sensor like Fan,Power,Temperature.How I can achieve this?is tehre any MIB file for ILO 4 or an...
Tue, 10 Jun, 2025 at 12:35 PM
Monitor output on http
Good afternoon folks, I need help to monitor output on http equal o ssh script linux for exemple: 0:0: Backup of successful HostGator databases At where: 0 -> Sucess 1 -> Warning 2 -> Error There is this possibility? Thanks! ...
Tue, 10 Jun, 2025 at 12:35 PM
Optical Power Measure
Dear, i have huawei 5720 switch and OID 1.3.6.1.4.1.2011.5.25.31.1.1.3.1.8 for measurement of optical power on a interface, but i dont know how to configure prtg sensor for monitoring optical power. Thanks Article Comments ...
Tue, 10 Jun, 2025 at 12:35 PM
How can I monitor the jboss and nginx environment?
Hello support, How can I monitor jboss and nginx environment? Could you please send all steps for inclusion? Thanks in advance, Alan Costa Article Comments Hello Alan, As for nginx, please see here a custom sensor. For...
Tue, 10 Jun, 2025 at 12:35 PM
Netflow V9 NoData
Hi All, After upgrading the latest version in PRTG, the data on the Netflow v9 sensor began to fail. The data comes back when I wipe the sensor and add it again, but it stops again after 5 minutes. Version number 18.3.43.232. Do you have ...
Tue, 10 Jun, 2025 at 12:35 PM
HTTP Push Count sensor: Display Messages Received (volume) in graph
Hi, I'm using the HTTP Push Count sensor. Is it somehow possible to display the Messages Received (volume) instead of Messages Received (speed) in the graph? Only Downtime and Messages Received (speed) is selectable as channel. The ...
Tue, 10 Jun, 2025 at 12:35 PM
WMI Free Disk Space Device Template
I have a device with a WMI Free Disk Space Sensor that automatically detected A,C,D,E,F,G,Y,Z drives, which is correct for that server. I created a template from that device and assigned the template to a group for auto-discovery. When ...
Tue, 10 Jun, 2025 at 12:35 PM
Ajax Error 03456: timeout
Hallo, wir haben in unserer PRTG Installation bei jeglicher Konfigurationsänderung (neue Sensoren, Sensor Konfiguration ändern, neue Hosts) immer den Fehler "Ajax Error 03456: timeout" Als Beispiel, man will die Volumes eines ...
Tue, 10 Jun, 2025 at 12:35 PM
Cannot access site
I have changed the IP of the server hosting PRTG. But after the switch I cannot reach the site. When I rdp into the server that hosts PRTG I cannot find anything related to PRTG. There are no folders or services running regarding PRTG. Ca...
Tue, 10 Jun, 2025 at 12:35 PM
Probing windows updates on a standalone server from a domain server
We have the check for windows updates running on all of our windows servers. We have a few of them standing as standalone servers in the DMZ, ie. they are not in our AD. If I try and check their Windows update status I get a very long error...
Tue, 10 Jun, 2025 at 12:35 PM
Monitoring URL with redirect to other URL
Is there a way to use HTTP sensor to monitor a URL that has a permanent redirect in place (to ensure it's reaching a valid web page)? For example: Monitoring the main/advertised URL "https://gmail.com" has a 301 redirect to ...
Tue, 10 Jun, 2025 at 12:35 PM
Local Probe Device always not connect and all sensors are grey
Hi PRTG Admin, My Local Probe Device always not connect and all sensors are grey every 30 minutes. (Pic: https://drive.google.com/open?id=1hhBWpaln14rgTOc7-JzXX5tyw6wzh6uD) I have fix this problem by Change Mac Scan Setting : https://h...
Tue, 10 Jun, 2025 at 12:35 PM
"Ping Jitter" as additional channel in "Ping" sensor
Hello, Please add in future version "Ping Jitter" as additional channel to "Ping" (with multiple request) Sensor. Article Comments Dear user We offer a dedicated Ping Jitter sensor: https://www.paessler.com...
Tue, 10 Jun, 2025 at 12:35 PM
HP 3par SAN Storage
Hello is there a sensor for HP 3par storage? 10x Article Comments Hello, thank you very much for your KB-Post. I'm very much afraid there a no native sensors for the 3par storages. You could try the new SSH SAN Sensors...
Tue, 10 Jun, 2025 at 12:35 PM
Feature Request: Add Trend Marker & Comments
I have been using PRTG for a long time now. Now that our installation has grown to be supported by many Administrators, we have found the need for Incident Markers with comment references. The good place to see the Incident Makers is/are...
Tue, 10 Jun, 2025 at 12:35 PM
AS400 Monitor
Hello, i have the trial version of PRTG in order to test it and i would like to enter a AS400 system. I have create a new device with the ip address of my system and i would like to add a sensor through SNMP. Searching on the sensors i ...
Tue, 10 Jun, 2025 at 12:35 PM
REST Custom BETA sensor and HWiNFO
HWiNFO has a plugin called "Remote Sensor Monitor" that provides hardware sensor values over a small webserver on the host system (https://www.hwinfo.com/addons.php) Small example output here (also available here, if formatting ...
Tue, 10 Jun, 2025 at 12:35 PM
Update Broke Custom Map objects
I just updated to the current version and my custom map objects are no longer working. What has changed, and needs to be changed in my coding to allow them to show up as intended? They are basically just transparent background png's tha...
Tue, 10 Jun, 2025 at 12:35 PM
Setting State of a Sensor
Hello everyone, we are facing the problem that we do not understand the reason why a sensor has a specific state (red, yellow, green). In our scenarios, we have multiple channels in a sensor which can have the three different states. Mo...
Tue, 10 Jun, 2025 at 12:35 PM
SNMP Historic values via API
Good afternoon, I can't seem to find the relationship between SNMP traffic data returned by the historic data API and the data returned/displayed in PRTG My API request is as follows:/api/historicdata.json?id=3007&avg=60&sdat...
Tue, 10 Jun, 2025 at 12:35 PM
Checking for text on a website
Hi, I'd like not only to check if a website is accessible via HTTP/HTTPS but to check for text on that website. I'm currently using ActiveXperts for this but want to migrate all our clients over to PRTG and I cant find a good way o...
Tue, 10 Jun, 2025 at 12:35 PM
Grafana pulling over HTTP status for traffic light indicator
I've got Grafana pulling metrics for a dashboard out of PRTG and I'm wanting to setup a traffic light indicator for an HTTP sensor. It looks like the "statustext" on the senor reports Up, Warning, and Down. I'd like to...
Tue, 10 Jun, 2025 at 12:35 PM
HTTP XML/REST sensor always return "Unable to connect to remote server" eventho the url is valid
HTTP XML/REST sensor always return "Unable to connect to remote server" eventho the url is valid. I already test for url that return an xml and json, but both always return the same error. I hope somebody can help me solve this. T...
Tue, 10 Jun, 2025 at 12:35 PM
What options are available to automate reports in PRTG
I am managing 14,500 devices spread across 180 locations ( schools ) and I want to be able to set up reports for each of the locations. The devices are wireless access points and I want the IT person at the school to get reports on downtime...
Tue, 10 Jun, 2025 at 12:35 PM
Custom Performance Counter - Speed Sensor False Alerts
Hi, We have a custom performance counter setup that is giving us daily false alerts from it's speed trigger. The sensor is set up to scan the performance counter every 30 seconds. We just want alerts if it sits at 0 for a certain am...
Tue, 10 Jun, 2025 at 12:35 PM
Updated to latest version now Cores server service will not start
Tried to revert to old config but no luck. Installed versions: Server Service: V18.3.42.1748 Probe Service: V18.3.42.1748 PRTG Administration Tool: V18.3.42.1748 Article Comments Contacted user directly via e-mail. If you en...
Tue, 10 Jun, 2025 at 12:35 PM
Error message after upgrading to 18.3.43.2323
PRTG Version: PRTG Network Monitor 18.3.43.2323 Auto-Update Status: Version 18.3.43.2323 successfully installed Operating System: Microsoft Windows Server 2012 R2 Standard (6.3 Build 9600), 2 CPUs (Double x64 Model 45 Step 2), code page &qu...
Tue, 10 Jun, 2025 at 12:35 PM
Identifying loaded maps from webserver logs
Morning folks, I am trying to peruse the webserver logs for our server a bit to see who's loging into where and why and im having some issues reading the web server logs with regards to maps. The only info i can find is the GID st...
Tue, 10 Jun, 2025 at 12:35 PM
Device Tree Background dark grey after update
Hi! We are using PRTG for some time now and recently I updated our standard map, made some changes and added a few device tree (s) items. Today after installing the update (18.3.43.2323) all device tree backgrounds are in the "dark...
Tue, 10 Jun, 2025 at 12:35 PM
Prtg AD Domain Group Permission
Hello I want to access my AD users to login prtg via their domain account.I follow based on prtg manual: 1-Create a Domain group in AD 2-add my domain name into "Active Directory Integration from Cores and Probes" 3-Create a ...
Tue, 10 Jun, 2025 at 12:34 PM
PRTG disk free sensor
Hello, Is it possible to have in disk free sensor the total size of a disk? IE: C: last value: 3Gb ¦ Total size: 60GB Thank you. Article Comments Hello there, thank you for your inquiry. The SNMP Disk Free sensor for e...
Tue, 10 Jun, 2025 at 12:34 PM
volume trigger : specific time period
I'd like to know if it is possible to set a volume trigger for a specific time period on a router's internet interface. (is there a plug-in or third-party plug-in available?) I know I can create a volume trigger which sends out a no...
Tue, 10 Jun, 2025 at 12:34 PM
can i view 95 percentile line in a report graph
hi i khonw can view data of percentile in a table with get a report but i want to view line of 95 percentile in report graph. what can i do it? thanx a lot best regard Article Comments Since percentile calculation is rather loa...
Tue, 10 Jun, 2025 at 12:34 PM
Using HWG-SMS GW3
Hello, we have a HWG-SMS-GW3 SMS Gateway and can send out notifications by using curl. Using the same URL in PRTG no message is send. We used the following command line and it worked fine: curl "http://<user>:<Password&g...
Tue, 10 Jun, 2025 at 12:34 PM