kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Using WMI Process Monitor not accuratly showing Working Set
We are monitoring a java.exe process that appears to show 4300 MBytes in PRTG however the resource monitor (Windows 2012R2) shows a a drastically different number 12000000kb in fact which is 12000 MBytes not 4300. I am trying to correlate ...
Tue, 10 Jun, 2025 at 10:07 PM
Remove sensor type after sensor name placeholders
Is there any way to remove or not show the sensor type that comes after the sensor name when using placeholders? E.g. I'm using a custom SNMP sensor and it will show as the sensor name (named "Status") and then the sensor t...
Tue, 10 Jun, 2025 at 10:07 PM
Moved Permanently (HTTP error # 301)
We are getting following error on our PRTG tool against a hosted website. We also receive email notification alert that website is down. Moved Permanently (HTTP error # 301) However, on other monitoring tools it doesn't show any lo...
Tue, 10 Jun, 2025 at 10:07 PM
How I display exact bandwidth value in graph
Hi, I create a sensor to monitor bandwidth traffic, and change the traffic In/Out to 50MB at channel setting. However, on the graph it display the maximum value to 75 MB. How can I change the maximum value to 50MB ? Thanks !!! A...
Tue, 10 Jun, 2025 at 10:07 PM
How to reset channel / notification date range for calculations
Apologies if I'm overlooking something obvious, but I'm wondering if there is a way to reset the period the Uptime, Downtime and Coverage values are displayed for in the alarm notifications or on the channel page? Thanks! .m ...
Tue, 10 Jun, 2025 at 10:07 PM
Issue with ZyWall 110 Traffic Monitor
Hi, I am running PRTG 16.2.25.4709 and have a ZyWall 110 set up with the latest firmware (4.15(AAAA.2)) and am attempting to use SNMP v2c to monitor interface traffic. I have a variety of devices (HP Procurve, Netgear smart managed switc...
Tue, 10 Jun, 2025 at 10:07 PM
ESX Hoste Performance sensor shows: Performance statistics not available for this entity
Hello, my ESX Host Performance Sensor shows: Performance statistics not available for this entity. What can be the problem? Article Comments Hello, Thank you very much for your KB-Post. PRTG displays this message only in cas...
Tue, 10 Jun, 2025 at 10:07 PM
Can I get a csv with historical alarms from prtg?
I tried to get a list of historical alarms form prtg in Excel. I did this using a call like this: https://prtg.***.**/api/table.xml?content=messages&output=csvtable&columns=objid,datetime,parent,type,name,status,message&count=10...
Tue, 10 Jun, 2025 at 10:07 PM
Pages Printed sensor - auto acknowledge
Is there a way to auto-acknowledge when a pages printed sensor is down? This happens quite a lot and it causes some confusion when viewing PRTG. I've seen the suggestion of tying the sensor to a ping sensor for the device but this wo...
Tue, 10 Jun, 2025 at 10:07 PM
version 16.3.25.5767
Hallo ich habe meinen Core Server auf die Version 16.3.25.5767 aktualisiert. Seit dem bricht mein Browser (egal welcher) ständig weg. Ich habe nur Artikeln zur Version 16.3.25.5766 gefunden, handelt es sich hier um einen Fehler? Art...
Tue, 10 Jun, 2025 at 10:07 PM
Port Monitoring
A project was handed down to me to get PRTG monitoring all of our ports in our Dell 5548p switch stack. Adding the SNMP Traffic sensor (http://i.imgur.com/NkZ7VWy.png), I can see all of the options available to monitor any/all ports (http:/...
Tue, 10 Jun, 2025 at 10:07 PM
Cluster/License issue
I am setting up a cluster with PRTG 8 and I have followed the steps in 10 Steps to Set Up a Cluster—Scenario 3: You've Set Up Two PRTG 8 Installations Already. However, upon trying to access the web interface on the fail over node I rec...
Tue, 10 Jun, 2025 at 10:07 PM
Working with limits on offshift times
Hi, I'm working with limits on out bandwidth sensors. The problem is that when the users go of shift the network usage gets very low and we get false positives. Is there some way to tune that limits to run only on certain time/dates o...
Tue, 10 Jun, 2025 at 10:07 PM
Erorr
It show alarm in my PRTG monitor web page (Attention: Core system is low on memory, stability may be affected!), after that i have checked a performance of the server that installed the PRTG, CPU usage :12%-15% RAM usage :1.3gb (total 4gb) ...
Tue, 10 Jun, 2025 at 10:07 PM
Automatically map creation by dependency
Is it possible with PRTG to create a map-tree using the dependency set in the monitored system objects? thanks Best regards Paolo Article Comments same answer as in your other ticket, sorry. we are working on the show depe...
Tue, 10 Jun, 2025 at 10:07 PM
Connecting to Sysbase ASE DB
Hi. I'm trying to connect in my PRTG server to monitoring ASE Database but, I'm not finding a default connection to this database on creation of the Sensor like "Oracle SQL v2" and etc. Is there a way to do it? If don'...
Tue, 10 Jun, 2025 at 10:06 PM
Can I set a custom default priority for a group?
By default, all new sensors are created with a priority of 3 stars. I would like all the sensors in a group to have a priority of 2 stars. I can do this after the fact, but is there a way to set the default priority for all new sensors crea...
Tue, 10 Jun, 2025 at 10:06 PM
PRTG App for Android and Media/Pictures Permissions
Hello, I was in the process of installing PRTG app for Android and it says it needs permissions to: Photos/Media/Files Camera Before installing, can someone give me a reasonable explanation on why it needs these permissions? If they ar...
Tue, 10 Jun, 2025 at 10:06 PM
Antivirus Update Status via SNMP
Hi, is it possible to know the antivirus status on a machine via SNMP? Article Comments Hi there, Unfortunately not, because there are no OIDs that provide such details. Some Anti-Virus solutions however might support sending ...
Tue, 10 Jun, 2025 at 10:06 PM
Windows 2012 R2 logging event 5612 - unresponsive servers
We are running PRTG version 16.3.4470+ since the 20th of June. We have multiple servers (all W2K12 R2) with event 5612 in the Application Log. Windows Management Instrumentation has stopped WMIPRVSE.EXE because a quota reached a warning v...
Tue, 10 Jun, 2025 at 10:06 PM
SNMP Cisco ASA VPN Traffic sensor pr
Hi all, I have a problem with SNMP Cisco ASA VPN Traffic sensor. It's working correctly on my ASA but it's not showing all VPN links. Any reason why this would not show up? Regards, Pawle Article Comments Hello, which ...
Tue, 10 Jun, 2025 at 10:06 PM
PRTG - Log in by Active Directory integration
We have a customer that have a try to log in in PRTG with his own user and password of Active Directory and when his does every time PRTG first show a pop-up "ASK A QUESTION OR GIVE US YOUR FEEDBACK"with some information to compl...
Tue, 10 Jun, 2025 at 10:06 PM
Test Results dont seem correct
I made a tryout test with WebServer Stress Tool on the following website: http://www.astralwebinc.com For testing this website results i followed this Youtube Tutorial: https://www.youtube.com/watch?v=rXkSZrbi6aU All the settings (Test ...
Tue, 10 Jun, 2025 at 10:06 PM
Auto Discovery Clone
Now when I clone a device and resume it. It starts off an auto discovery automatically. How do I stop this? Thanks Pete Article Comments Hello, The auto-discovery only starts on the cloned-device if you had set auto-discover...
Tue, 10 Jun, 2025 at 10:06 PM
Dependency. Don't pause, just ignore/confirm downtime
Hi, i have a machine that sometimes have very high cpu usage. In that case the SNMP Sensors might or might not work. Best practice would be to make the SNMP sensors depend on the SNMP CPU Usage sensor to pause them in the event of a downt...
Tue, 10 Jun, 2025 at 10:06 PM
no result or error in xml response
I write an custom sensor console program whose format is as below <?xml version="1.0" encoding="UTF-8" ?> <prtg> <result> <channel>Serve1: Connection Fail</channel> &l...
Tue, 10 Jun, 2025 at 10:06 PM
NetFlow - IPFIX - Shows Traffic but Wrong
I am having issues with NetFlow using IPFIX. I can see that I am capturing traffic in the Toplists, which I think is accurate, but the current traffic is showing extremely low volume compared to what I know it is and what is reflected in th...
Tue, 10 Jun, 2025 at 10:06 PM
How I can configure NetFlow sensor 24/7? - Shows me error paused by shedule
How I can configure NetFlow sensor 24/7? - Shows me error paused by shedule Hello I tell them that an amount of NetFlow sensors are disabled for a period of moderate weather. How it could activate 24/7? these sensors regards Duran...
Tue, 10 Jun, 2025 at 10:06 PM
Paessler SNMP TESTER, findet keine OIDs
Beim scannen der OId lib, tritt jedes mal nach geprüften oids ein Fehler auf und der Tester bricht ab und schreibt, dass er keine gefunden hat. der Test wurde jetzt schon mit mehreren oidlibs zum Thema as400 ausprobiert. hat da jemand einen...
Tue, 10 Jun, 2025 at 10:06 PM
No Icons after migrating PRTG
After migrating PRTG to another system, the Icons that were in front of all the Devices are missing. Changing them manually would be a mess, because there are more than 300 Devices to change ... How am I able to migrate the Icons too? Re...
Tue, 10 Jun, 2025 at 10:06 PM
Extract "Auto Acknowledge" setting from all sensors via API
Hi, When we have a sensor that is bouncing up and down we change the "auto Acknowledge" setting to "Show Down Acknowledged". Once the issue has been resolved we change this setting back to "Show down status on er...
Tue, 10 Jun, 2025 at 10:06 PM
How to list all flows during specified time interval?
Hi guys, PRTG is a great product that I have been using for years in various implementations. I have a current need to collect, list and identify all network connections made to/from a specific network in my company for auditing purposes ...
Tue, 10 Jun, 2025 at 10:06 PM
What is the meaning of Uptime in Reports
Hi I have a sensor measuring the time taken to run a process. For most of the time, there are no processes running and timetaken = 0 It has an Upper Error Limit level set to 1 hour. I created a "Top 10 Uptime" report includin...
Tue, 10 Jun, 2025 at 10:06 PM
NetFlow Log Stream Location?
Hi, I see this has been covered but none of the posts are helping. Running: PRTG Network Monitor 16.3.24.4979 Netflow V9 sensor has -> SETTINGS -> Stream Data to Disk (for Debugging) ON for Only for the 'Other' channel. ...
Tue, 10 Jun, 2025 at 10:06 PM
SNMP value representation inquiry
I control the SNMP device showing the voltage of 230V. The device exposes the information that the window displays depending on the number 0 or 1. 1 indicates the correct status, 0 means there is no energy.  How to make - when shows 1 this ...
Tue, 10 Jun, 2025 at 10:06 PM
Unable to import Swyx Server oidlib
We imported the original swyx ( ipPbx.mib ) file into Paessler MIB Importer V3, saved it as swyx.oidlib. moved it over to the paessler installation server to the correct directory. we created a new group, selected SNMP Library, there we c...
Tue, 10 Jun, 2025 at 10:06 PM
Notofication doesn´t execute the script
Hello, i have a problem with the notification. I set it to execute this scriptand set the right parameters. The scripts works if it is executed in the powershell of de server containing the same parameters as the PRTG server. The Notifi...
Tue, 10 Jun, 2025 at 10:06 PM
Netflow Sensor not picking up new IP address
Hi All, I've added a new IP address to my PRTG server but when adding netflow sensor it shows the IP addresses of the other NICs but not the new one I added. Is there any way to add this new IP please? thanks, Jay Article Co...
Tue, 10 Jun, 2025 at 10:06 PM
IN our prtg monitoring system we are getting snmp error -2003.
Hello Everyone,we are using prtg monitor system,from last 2 days on wards we are getting snmp errors# -2003 no response for two ISP ILLs.we have configured bandwidth sensor and ping sensor too.please help me out.Thanks in advance. A...
Tue, 10 Jun, 2025 at 10:06 PM
Can't use DB WMI-checks with SQL2014
Hi there, we use 3 database-servers ... the first one runs SQL 2008 and I can do WMI-checks for locks and statistics without problems. But when I add a similliar sensor for SQL 2014 on our SQL 2014 DB-servers, I get the following error ...
Tue, 10 Jun, 2025 at 10:06 PM
Primary group members listing
I have aleady more than 100 users and I need to mange them properly. I am looking for a fature to have primary users listed on /systemsetup.htm?tabid=6 in the same way as other group members are listed there. Similar request for User Groups...
Tue, 10 Jun, 2025 at 10:06 PM
monitor exchange mailbox size
Is there an easy way to monitor to size (kb or number of messages) of a mailbox on a MS Exchange 2003 server? Thanks in advance! Tilman Article Comments hallo, please take a look at the EmailCount custom sensor by PRTG Tools F...
Tue, 10 Jun, 2025 at 10:06 PM
How can I monitor Ubiquiti Link Status in PRTG?
I need to monitor the link status/quality ccq for Ubiquiti radios. They do not offer the status via SNMP. Article Comments I wrote a script to do this and put it on github. The web configuration uses AJAX to show this informat...
Tue, 10 Jun, 2025 at 10:06 PM
How to make PRTG MAPS to auto fit screen resolutions?
I created a map for monitoring which fits to a widescreen monitor when browsers are in full screen. The size of the map is 1920x1080. But when I'm opening it to my laptop, the map is too big and I need to scroll it to view other map obj...
Tue, 10 Jun, 2025 at 10:06 PM
No Such Name (SNMP error # 2)
Hello, I have a rather starnge issue with one of my physical servers and PRTG. In PRTG, I'm getting SNMP error #2, but the sensors were working fine a couple of days ago. There has been no change to either PRTG og the server it self...
Tue, 10 Jun, 2025 at 10:05 PM
PRTG Probe service will not start
Service fails to start with 1053 "The service did not respond to the start or control request in a timely fashion" Tried uninstall/reinstall, tried different credentials(Local System, user with local admin), tried changing probe ...
Tue, 10 Jun, 2025 at 10:05 PM
Check new sensor paused or inactive
This is a question about creating sensors via the API. After cloning a Http Push Advanced sensor it is paused, so we then un-pause the sensor. The sensor is inactive for a time, so we poll the server until 'Matching Sensors=1', ind...
Tue, 10 Jun, 2025 at 10:05 PM
Netflow to monitor each PC internet usage
This is in my home, so think small and personal: using the free version of PRTG. Since I have a monthly cap on my internet I want to monitor how much each machine is using. I have a PfSense sending netflow information. This is basically...
Tue, 10 Jun, 2025 at 10:05 PM
How to setup email notification for all sensors
Hi, is it possible to setup an automatically notification for all sensors? Actually I get an email about the sensors with mistakes but I don't find any issue to choose all Setups within the successfull and warning sensors. kind rega...
Tue, 10 Jun, 2025 at 10:05 PM
Cisco EIGRP MIB
I'm using the MIB Importer to import the EIGRP MIB from Cisco, so I can monitor EIGRP with PRTG. The problem I'm having is when I add the MIB file (along with any dependencies from Cisco) I only see cEigrp Traff Stats (1.3.6.1.4.1.9...
Tue, 10 Jun, 2025 at 10:05 PM
PRTG Monitoring of ASP.NET req per second and requests queued
Hello, I'm trying to create a custom sensor package for some API/WEB servers that we run. The metrics I need to collect are as follows: CPU Util (builtin) Memory Util (builtin) Avg response time to IIS (builtin) ASP.net Requests per se...
Tue, 10 Jun, 2025 at 10:05 PM
I need a sensor to monitor QOS through NAT to a server being another NAT
The QOS sensor doesn't seem to work when the server and the destination are behind two different NATs. The ports get all messed up in translation. Article Comments Could you post a schematic of the network? Did you make s...
Tue, 10 Jun, 2025 at 10:05 PM
Access PRTG
Is it possible to access PRTG through an URL? Article Comments Hello marlow, Thank you for your support inquiry. PRTG is always accessible via a web-interface on the machine were PRTG's Core Server runs on. By default, ...
Tue, 10 Jun, 2025 at 10:05 PM
Powershell save output of batch file to variable
Hi, I am trying to save the output of a batch file to a variable, this is what I do: $output = & "C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\EXE\check_emc_hw.bat" The problem is, that when I run the scri...
Tue, 10 Jun, 2025 at 10:05 PM
How to change default colors of new graphs?
Hello, We are able to customize graphs after we've created them. This is good! But I don't like to edit my graphs every time I created them! So, how to edit the default system color of the graph without editing channels? I mean, ...
Tue, 10 Jun, 2025 at 10:05 PM
Sensor proxy settings for HTTPS
Hi We have some http sensors for site monitoring via HTTP, these sensors connects to sites via proxy. Now we need to monitor the same sites via HTTPS, after changing url to HTTPS and setting SNI setting to "Do not inherit SNI from pare...
Tue, 10 Jun, 2025 at 10:05 PM
remote probe connection from different network
i have about ten sites with different network infrastructure each. is it possible to monitor them through the core server? Article Comments Hello, Thank you for your KB-post. If your sites are all in different networks, yo...
Tue, 10 Jun, 2025 at 10:05 PM
How to delete a specific day of data
We have one day that the data for all of our sensors is out of whack. It is throwing off all charts, graphs etc due to this days data. Is there a way I can remove all data associated with that date from my installation of PRTG? Arti...
Tue, 10 Jun, 2025 at 10:05 PM
Netflow not showing Results or graphs
Hi, I configured a sensor that gets the netflow (9x custom) information from our CISCO ASA. It stops recording information on the table and it doesn't show graphs. I've tried making the include rules very specific o without them get...
Tue, 10 Jun, 2025 at 10:05 PM
What is my username?
I downloaded the PRGT software and set up an account but now I can't get into it. I know my password, but was never asked to create a username. I tried using my email address but it didn't work. Help! Article Comments ...
Tue, 10 Jun, 2025 at 10:05 PM
NetFlow9 Sensor not receiving data after update
We have a Netflow9 sensor configured, which has stopped working, since updating PRTG software to the latest version. I have run a Wireshark trace, and can see that the Netflow packets are being sent to the PRTG server. Article Com...
Tue, 10 Jun, 2025 at 10:05 PM
What is the difference between a HIT and a CLICK
Hello! Could you please explain what is the difference between a HIT and a CLICK? I could not understand it completely when reading the manual of WebServer Stress Tool or when consulting the Glossary. Article Comments Hello, ...
Tue, 10 Jun, 2025 at 10:05 PM
VMware vCenter cluster resource monitoring
Hi, I am new on this forum. We want to monitor te total amount of resources active in a VMWare cluster : CPU and Memory. Is this possible and how can we do this ? Article Comments Dear Lowlander This is not possible with the c...
Tue, 10 Jun, 2025 at 10:05 PM
Set auto-discovery template to be used in API auto-discovery?
Hello, I have certain devices that I would like to automate auto-discovery with a custom template using a custom port range for the SNMP traffic start and end interface port numbers. Reason for this is that I want to add physical interfaces...
Tue, 10 Jun, 2025 at 10:05 PM
Error on page Requests
Hi! I've been having a few problems when usign WebServer Stress Tool 8. I will describe them. (1) Some URLs that i specify in the URLs view are constantly failing when each user is requesting the page. They fail every time. The erro...
Tue, 10 Jun, 2025 at 10:05 PM
several maps showing
I have several maps. Is there a way to create a web page that has several maps showing at the same time? Article Comments One way of doing this is to use the code that is available at the map's Get HTML tab. Create a new ...
Tue, 10 Jun, 2025 at 10:05 PM
XML: The returned xml does not match the expected schema. (code: PE233) -- JSON: The returned json d
I write the vbscript that kill excel.exe but it shows the error message as title. Could you please help me to solve it. thx. Set ArgObj = WScript.Arguments strComputer = ArgObj(0) strUser = strComputer & "\" & Arg...
Tue, 10 Jun, 2025 at 10:05 PM
How can I monitor MySQL replication on a Linux machine?
I have two SQL databases running on my Linux machine. Is there a way I can monitor if data replication was successful? Article Comments This article applies to PRTG Network Monitor 12 or later Monitoring MySQL Data Replication...
Tue, 10 Jun, 2025 at 10:05 PM
Request to activate PRTG on brand new PC
After moving Network Monitor to another server I cannot activate my commercial licensed version on new PC. The messages are: 'Activation failed.' 'Activation: Check via activation1.paessler.com, result is \"License too...
Tue, 10 Jun, 2025 at 10:05 PM
Webserver Stress Tool Login pages
Hi! Why do tests with login pages incorporated always fail? For example after i use the URL Recorder option and proceed to a login page, in the recording its possible to do it without problems, still, after i procceed to the test, even if...
Tue, 10 Jun, 2025 at 10:05 PM
Cannot do API call with Authentication tokens
I am trying to do an API CALL... if I am already logged in and copy and paste the URL it works... however I want to pull the xml data and parse it into a webpage and create a ligthweight ajax page that will show sensors with advanced Filter...
Tue, 10 Jun, 2025 at 10:05 PM
not connected Proxy error 400
Hello Everybody i have a problem with prtg, i am on the EC and it show me not connected Proxy error 400 , and its necesary for my use a proxy for all my connections, some one any suggestion? what can i do? my version is 15.3.19 ...
Tue, 10 Jun, 2025 at 10:04 PM
How would I remove the graph from the ping sensor on the map?
I currently have a network topology on my dashboard (or map) and I just wanted to display the ping sensor to let me know if the device is up or not. I don't want to see red on my map unless the item is actually down and the graph that i...
Tue, 10 Jun, 2025 at 10:04 PM
Sensor template or auto-discover template
Hello all, I am just getting started with PRTG and want to add many Cisco access layer switches all with the same sensors. I want system health (CPU, Temp, PS, etc) and up-links to distribution which are always the same for the switches. Wh...
Tue, 10 Jun, 2025 at 10:04 PM
MSSQL v2 - No valid datatable was returned
I migrated the following query from mssql v1 sensor to mssql v2. declare @first BIGINT, @second BIGINT set @first = (select cntr_value from sys.[dm_os_performance_counters] where object_name='SQLServer:Databases' AND counter_name=...
Tue, 10 Jun, 2025 at 10:04 PM
support for ZFS on Linux
i have searched for 'zfs' within the knowledgebase and see a few requests for Solaris support but my need is for zfs volume support within Linux. we have a large investment in zfs support that will only increase with time. is there ...
Tue, 10 Jun, 2025 at 10:04 PM
McAfee Firewall Sensor - 'Running - Out of Date'
I've just started experimenting with the PRTG Network Monitor on my home network. I have a few sensor issues, I'll post them separately. I have a Dell PC (Windows 10) with McAfee Anti-Virus, Anti-Spyware and Firewall installed. ...
Tue, 10 Jun, 2025 at 10:04 PM
SNMP proxy ping ?
Hello, does anyone know of a sensor (custom or otherwise) so I can get a remote Cisco router to ping a device and return the results to me (a proxy ping). I understand this is done via SNMP sets on the proxy Cisco router. Thanks for any in...
Tue, 10 Jun, 2025 at 10:04 PM
Report by groups
I have several groups under "Device" menu or Root. I would like my report followed the same structure using sections or headlines. Is it possible do that customising the reports? Where can I found documentation about all tags used...
Tue, 10 Jun, 2025 at 10:04 PM
Printer Status for Epson WF-7620
Does anyone know if there is a way to get status information for an Epson WF-7620 printer? I found a few on-line references about SNMP and this printer, but I don't see an option to enable / configure SNMP on the printer's Advanced...
Tue, 10 Jun, 2025 at 10:04 PM
issue adding Windows Scheduled Task sensor
When i try to add Windows Scheduled Task sensor to a server running w2008 R2 i receive this error message: Timeout (5000 ms) I've checked the resources suggested by PRTG: •Requires .NET 4.0 or higher to be installed on the probe sys...
Tue, 10 Jun, 2025 at 10:04 PM
Syslog emails ?
Hello, I am planning on moving my Sysloging from KiwiSyslog to PRTG. Previously I have been able to email myself certain syslog messages based on filters i.e. all the syslogs come in, I filter the ones I want to be notified about based on t...
Tue, 10 Jun, 2025 at 10:04 PM
SNMP-Traffic Sensor Traffic and Percentage
Is there anyway for the SNMP-Traffic sensor to have separate channels for Traffic In, Traffic Out, and Traffic Total and Traffic In Percentage, Traffic Out Percentage, and Traffic Total Percentage? Article Comments Dear dnogu860...
Tue, 10 Jun, 2025 at 10:04 PM
How to Monitor VPLS Traffic with Specific VLAN in SAP Port ?
Hi All, I want to monitor VPLS Traffic in Alcatel Lucent 7750 SR device. I have configured VPLS for customer A that using shared interface (SAP) with other customer's VPLS (B, C, etc). I separated each VPLS using VLAN. Below is the co...
Tue, 10 Jun, 2025 at 10:04 PM
Using SSH to retrieve a MYSQL value
I have PRTG configured to retrieve a value from a MYSQL database. The script is shown below. It works if the value is manually set the value. mysql -h 127.0.0.1 call_center < test.sql > qu qc=0 qc=$(tail --lines=1 qu) echo "...
Tue, 10 Jun, 2025 at 10:04 PM
How do you uninstall PRTG Network Monitor
I installed the freeware version of PRTG Network Monitor and decided it was not what I was looking for, but the program will not uninstall and has a message that I need to close one or more of its services first. Windows task manager does n...
Tue, 10 Jun, 2025 at 10:04 PM
SNMP No such instance
Hi, I'm monitoring network interface on one of our equipment and I keep getting "No such instance" errors on some. I've read the KB on automatic name update but my problem is I don't want PRTG to update the name of...
Tue, 10 Jun, 2025 at 10:04 PM
What is maximum number of probes free user can use ?
Hello, As title says what's the maximum number? Saw something about maximum of 3 but can't find the link anymore :/ Thanks in advance Article Comments Hello, Thank you very much for your KB-Post. There is no techni...
Tue, 10 Jun, 2025 at 10:04 PM
Windoes Update Status Timeout (PE018)
I recently applied windows updates to my servers as well as the latest release of Network Monitor (16.3.25.6124). Now my servers (Win 2012) servers are reporting down for my Windows Update Status. The sensor shows Timeout PE018. I'v...
Tue, 10 Jun, 2025 at 10:04 PM
What do these messages mean?
On the Overview tab, under Network Infrastructure, DNS/Gateway/DHCP: 10.0.0.1, I get two messages for each of ports 465, 993, and 995. I don't know what they mean or what, if anything, should be done about them: "Failed to estab...
Tue, 10 Jun, 2025 at 10:04 PM
PRTG Maximum values set in custom sensors
Hi, I'm using PRTG for monitor CPU usage in F5 devices. I am able to get the values in the PRTG. My question is how to configure the maximum possible value in the graph. For example, if CPU usage is 3%, the gauge should show 3% out...
Tue, 10 Jun, 2025 at 10:04 PM
Can PRTG be used to monitor Quanta LB4M Switches?
The LB4M switches are enterprise switches with 48 Gbit ports, plus two 10Gbe SFP+ ports. They are sold in used condition for under $200.- and offer dual power supply and tons of advanced configuration features in their web interface and via...
Tue, 10 Jun, 2025 at 10:04 PM
Do the new Exchange POWERSHELL sensors require a remote probe?
I have installed the version 13.3.5.2794 but I cannot see the new exchange (PS) sensors. Article Comments You do not need to run the new Exchange PS sensors with a Remote Probe, they are run through remote PS. Not being able...
Tue, 10 Jun, 2025 at 10:04 PM
Dell PowerVault IO Latency
Hello, I have PRTG 15.2.16.2220 and Dell PowerVault MDi Log. Disk Sensor. How can i add Current/Average "IO Latency" channel to this sensor? Article Comments Hello, I´m afraid, the Dell PowerVault MDi Logical Disk Se...
Tue, 10 Jun, 2025 at 10:04 PM
how to disable channels in predifend Sensors?
I use the SSL certificate sensor. In this sensor are 6 channels: Common Name Check, Days to Expiration, Public Key Length, Revokedstatus, Root Authority trusted, Self-Signed I'm only interested on channel "Days to Expiration"...
Tue, 10 Jun, 2025 at 10:04 PM
Modify MAP URL
We have a Map/Dashboard, it has the following URL for anyone to view the dashboard at... this URL has been saved by many people who use the dashboard frequently. https://myserver.mydomain.com:7443/public/mapshow.htm?id=3066&mapid=9DDA...
Tue, 10 Jun, 2025 at 10:04 PM
Event Log Report?
I am currently collecting events using the Event log WMI sensor, however is there a way to create a report using this information to include event ids and ideally to export to csv? If not, is there anything planned in future updates to b...
Tue, 10 Jun, 2025 at 10:04 PM
Error Message wit DFSR Custom Script - XML: Structural error in xml file, 2 open items. -- JSON: The
Having the problem error message as per above with one of my server sensors. If I run the same sensor script against another DFS server everything works ok and PRTG reports the figures. When I manually run the script on an admin powershell...
Tue, 10 Jun, 2025 at 10:04 PM
Using table entries as separate devices
I have a server that's reporting SNMP stats of a number of other devices. The server is the only IP that is responding with SNMP. In its MIB file, there are number of tables. For example: device entries - 1.3.6.1.4.1.66666.1.1.1 [...
Tue, 10 Jun, 2025 at 10:04 PM
Can we monitor an external ip address
Hi, Can we monitor an external ip address? We don't really need to monitor the link, but the actual ip address. Can this be done in PRTG? Thanks Article Comments This can be done with Custom Sensor ExternalIP It gets the...
Tue, 10 Jun, 2025 at 10:04 PM