kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Data Migration
I'm currently using PRTG through an authorized provider. I'm going to purchase the software instead and wanted to bring all my data. The provider installed my instance in a VM and I'm the only user. So all the data in this insta...
Tue, 10 Jun, 2025 at 9:28 PM
Licensing
If I purchase PRTG XL1 and outgrow it and want to create a cluster (PRTG XL5). Without loosing data, would I be able to do that? I'm assuming that with a cluster its one interface dashboard and the sensor load is shared amogst all of th...
Tue, 10 Jun, 2025 at 9:28 PM
Outage Report Possibilities
Hi all, PRTG has a number of http advanced sensors deployed to monitor a number of different websites. The sensor is set up to monitor these sites every 60 seconds. When the sensor fails five times in a row, a notification email gets sent o...
Tue, 10 Jun, 2025 at 9:28 PM
I have problem with creating WIM sensors
Hello support. I was trying to create a Windows IIS Aplication sensor but each creation failed with an error: TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter. And I tried to create the PRTG Remote Probe but i got "You...
Tue, 10 Jun, 2025 at 9:28 PM
What is the difference between alarm notification and push notification on PRTG mobile app?
Hi there, I would like to understand the difference between alarm notification and push notification on PRTG mobile app. How does the alarm notificaiton work on mobile app? Would it be the same as alarming system on WebUI? Or How do we ma...
Tue, 10 Jun, 2025 at 9:28 PM
Sensor for number of client connections to shared folders
Are there any available sensors that monitor the number of client connections to shared folders? Article Comments As far as I know there is no sensor implemented in PRTG. But you can easily write a custom sensor to get your data...
Tue, 10 Jun, 2025 at 9:28 PM
Remote Probe on a Clusternode Server
Hello, I want to have a remote probe on the same server where the cluster node (failover node) is installed. The failover node is in another location and we want to monitor application performance from this other location. Trying to install...
Tue, 10 Jun, 2025 at 9:28 PM
HTTP XML/Rest vaule sensor Input ":" character to XML Node
Hi Paessler I have a http url which would return the below json file. Just want to setup a sensor that would check the value of name2:389/monitor if it's equal "available". I tried with HTTP XML/Rest vaule sensor but it coul...
Tue, 10 Jun, 2025 at 9:28 PM
Set sensor to warning after x intervals then set to down after x intervals
Hi, I m looking to modify scanning interval for some ping sensors. What I want to do is to be able to ping a server every 60 seconds to get the graph, but i only want to get a warning if ping is down for more than 4 hours so 240 intervals ...
Tue, 10 Jun, 2025 at 9:28 PM
Cisco ASA 5550 - no data since startup
We have configured netflow on our Cisco ASA 5550 (Version 9.1(7)) and also PRTG (Version 17.2.31.2018) but PRTG has been indicating "This sensor has not received any data since startup". We ran Netflowtester (Nf9test) and we can...
Tue, 10 Jun, 2025 at 9:28 PM
Installing PRTG Server on Google Cloud
Hello, Has anyone found any issues in installing and running correctly/effectively PRTG on a Google Cloud VM? Also, has anyone had better experience with a particular flavor of Linux, such as RH or Ubuntu, over another? Thanks! John ...
Tue, 10 Jun, 2025 at 9:28 PM
Prtg Sizing For huge systems
Hi All, I want to implement prtg for below envoirment on related virtual machines. Envoirement ------------------------------- - Core server : it will work for only core process.. - Remote Probe server : Total > 70 K Sensors ...
Tue, 10 Jun, 2025 at 9:28 PM
Packet Sniffer Sensor - Top IP Range Chart
How can I set up a Top IP Range Usage Chart on Packet Sniffer senor? I have three IP range (192.168.11.0/24, 192168.12.0/24, 192.168.13.0/24), I would need to have the top chart for the bandwidth usage by different network. Artic...
Tue, 10 Jun, 2025 at 9:28 PM
How to calculate MOS for others services like video streaming or data streaming
for example, this formula for Data Streaming, in the sensor factory i think is not posible to use sqr or ln, so what can i do?: MOS =0.775/vs*ln?(T)+1.268 T: Throughput of a user. S: Size of the file MB. if is possible to show an exa...
Tue, 10 Jun, 2025 at 9:28 PM
How does the IIS sensor gather its data?
I am trying to identify where a spike in IIS traffic reported by PRTG is coming from. I do not see any web log activity or application log activity during the time when PRTG reports a 1000x increase in activity. Where does this sensor ga...
Tue, 10 Jun, 2025 at 9:28 PM
How long does PRTG keeps its Data and how can I archive and restore
I want to keep Traffic and Sensor Data for maybe 5 Years. How long does PRTG keep its Data and how can I archive and restore Data. What is a solution, if in 2015 I need Data from 2011? Article Comments Dear Christian, by defau...
Tue, 10 Jun, 2025 at 9:28 PM
Monitoring Pages Printed Per Toner
I want to calculate how many pages I get from one toner. The SNMP can monitor Toner Levels, BUT it does not record them! To expand on this, it will show the levels on "live data", but not show the levels on "2 days". T...
Tue, 10 Jun, 2025 at 9:28 PM
howto get only start- and end date without time stamp in Reports
hi all we use a report based on the 0C01 Sensorlist 60m.htm, where we set the customer name and a reporting start- and end time (<h1><b><#objectproperty name="name"></b> (<#report type="startdate&...
Tue, 10 Jun, 2025 at 9:28 PM
Why can't PRTG manage it's services?
Good Morning, I'm having issues installing PRTG as it doesn't seem to be able to start and stop its installed services properly. My system setup is that I have two servers (VMs) which are both domain members. None of the domain ...
Tue, 10 Jun, 2025 at 9:28 PM
Total traffic volume per port
dears,, greetings.. I have a question about this reading, http://www.webchinupload.com/f/2017-05/4c3a865eb40689604dce3496f551fcb1.PNG is it 172983 MByte = 172,983 GByte or 172,983 MByte = 0.172 GByte ? thanks. Article Comment...
Tue, 10 Jun, 2025 at 9:28 PM
Can you monitor server share sessions with PRTG?
I need to monitor how many share sessions are on my fileservers. Is there a way to do this with PRTG? Article Comments This article applies to PRTG Network Monitor 13 or later Fileshare Active Sessions Sensor Using the code...
Tue, 10 Jun, 2025 at 9:28 PM
How to monitor a Cisco 3750G on PRTG without netflow ?
Hello, I have a core switch with 2 Cisco 3750G that doesn't support Netflow, which is the best way to configure PRTG in order to monitoring Bandwidth, CPU usage, memory, network performance etc. thanks Article Comments T...
Tue, 10 Jun, 2025 at 9:28 PM
Do I need to keep PRTG Network monitor everyday
Hello. Do I need to login PRTG web Interface in order to monitor my network? Or PRTG runs in the background and I only need to login when I need the report? Does PRTG automatically runs/monitors my network when I boot up my PC? Than...
Tue, 10 Jun, 2025 at 9:28 PM
95th percentile graph on a sensor
Dear support team, I'm trying to create a 95th percentile channel a for a Cisco device so I could have the graph of 95th usage on the sensor at the same time with traffic out and traffic in. I can invest the data by using historic dat...
Tue, 10 Jun, 2025 at 9:27 PM
Calculations on sensor data
Hello! I am rather new to PRTG, and so far we've loved it for monitoring our systems mainly because of how easy it was to setup. Now I want to get deeper into it, and my first goal was to get the total number of pages printed per day, a...
Tue, 10 Jun, 2025 at 9:27 PM
Can the Report Schedule be specify for a weekly daily bases?
I am on the "SCHEDULE ("WHEN WILL THIS REPORT BE RUN?")" section when editing a report setting. Can the Report Schedule be specify for a weekly daily bases? Article Comments Hello, yes of course this is pos...
Tue, 10 Jun, 2025 at 9:27 PM
Monitor multiple java processes on Linux
Hello Paessler Support and kb-members, i try to monitor multiple java processes and want to list them one-by-one. The initial situation is that i got three java processes but all of them use different parameters. In general i monitor them b...
Tue, 10 Jun, 2025 at 9:27 PM
Import MIB: OIDs that were useful for PRTG: 0
Hi, I am trying to import the MIB below for PeerLink software. I am using Importer v3.5.6. As the file content suggests, I have renamed the mib file to "psi.mib" and copied the other referenced MIB files (RFC1155-SMI, RFC1213-MI...
Tue, 10 Jun, 2025 at 9:27 PM
How can i sum sensors traffic?
I want to sum traffic of 2 sensors? How can i set it? Article Comments Dear ideachange To create a sensor which shows the sum of two other sensors, please use the factory sensor. This sensors allows to enter formulas like ...
Tue, 10 Jun, 2025 at 9:27 PM
unable to send email notifications
Every time I access the prtg I get this message already tried to fix but it always comes back, can anyone help me? Warning Your PRTG server is currently unable to send email notifications. Please check your configuration! Click here for m...
Tue, 10 Jun, 2025 at 9:27 PM
WINDOWS UPDATES STATUS (POWERSHELL) SENSOR is not working - PE018
Hello, since few weeks we have problems with the Windows Update Status Sensor. Four Exchange Severs all in the same enviroment are reporting back, error PE018 - Log File *.log $searcher = (New-Object -ComObject Microsoft.Update.Ses...
Tue, 10 Jun, 2025 at 9:27 PM
Probe on Unix/AIS
Hi all is it possible to install a probe on a UNIX / AIX system and if yes, how? thank you for all assistance best Bruno Article Comments Hey Bruno, Actually, you can install either our Remote Probe installer on a Win...
Tue, 10 Jun, 2025 at 9:27 PM
Error sending "Email": Connection failed ("172.16.128.20")
Hi There, Please assist. I have set up PRTG notification delivery to use a relay SMTP server. However, I'm receiving the error message. Error sending "Email": Connection failed ("x.x.x.x") Please note that Firewal...
Tue, 10 Jun, 2025 at 9:27 PM
PRTG Network Monitor is a Network Management system?
Good morning, I want to know if the PRTG Network Monitor is considered a Newtwork Managemente System definied in the OSI Network management Model compose for the five Osi functional areas: Fault, Configuration, Security, accounting and pe...
Tue, 10 Jun, 2025 at 9:27 PM
How to make threshold trigger for a queue?
We have a database table that's a queue for jobs to process. I've added a SQL sensor to query the length of that queue, which returns me back an integer that I monitor and graph. Sometimes, the application that processes that queu...
Tue, 10 Jun, 2025 at 9:27 PM
Export Netflow to anorther format
Is possible to export netflow (stream data) to another format, that don't be csv. Article Comments Hi fppdiniz, Unfortunately, Netflow data cannot be exported to other formats. Kind regards, Stephan Linke, Tech S...
Tue, 10 Jun, 2025 at 9:27 PM
How to list out the probes object ID and it's name
Is there any way to list out the probes object ID via the Web API, like the /api/table.xml. Article Comments Hello. Have you checked the API's documentation? It's accessible within your PRTG server under Setup > P...
Tue, 10 Jun, 2025 at 9:27 PM
Binary Type channel / Sensor
Hi, I have a server that provides an XML status page indicating if given components are UP or Down. I have built a custom EXE Sensor to run a power shell script that scrapes this page and return a JSON Chanel for each of the components...
Tue, 10 Jun, 2025 at 9:27 PM
Batch edit notifications
Is there a way to batch edit notifications? I didn't setup notifications on the template I've now cloned many many times and I'd prefer not to have to go back individually to each one to add them. Thanks. Article Comm...
Tue, 10 Jun, 2025 at 9:27 PM
Export customized netflow to csv
Hi, i would like to know if is possible to export customizable netflow information to csv file? Article Comments Dear fppdiniz You export netflow traffic volume/bandwidth according to a netflow sensor channel configuration. ...
Tue, 10 Jun, 2025 at 9:27 PM
Feature Request - Multipe sensor management
In the management tab you can control+click multiple sensors, when I need to edit a lot of sensors this is very time consuming. Could we get the ability to select all the sensors of the selected type in the group. Article Comments ...
Tue, 10 Jun, 2025 at 9:27 PM
I want to combine the traffic of some sensors.
I want to combine the traffic of some sensors. How can i setting it? Article Comments You can create a sensor to combine information from multi-sensor channels using the: Sensor Factory Sensor https://www.paessler.com/ma...
Tue, 10 Jun, 2025 at 9:27 PM
Default login
I upgraded to latest version, v17.2.30.1825, and now I can't login with the default login credentials. What can I do now? Article Comments Hi there, You can change the credentials of the "prtgadmin" via the "...
Tue, 10 Jun, 2025 at 9:27 PM
Custom EXE Sensor to display and alert system age
I am not a scripting or any other language guy, unfortunately, but yet I have been tasked with a challenge - Create a custom sensor that will display the age of the system (windows install) and/or the age of the system (via BIOS). I have fo...
Tue, 10 Jun, 2025 at 9:27 PM
Core Server Service Will Not Start
I have a new installation of PRTG on Windows 10 Pro. I followed instructions per the installation video, but the Core Server Service will not start...it remains in a 'starting' state. I was able to disable to the service, reboot,...
Tue, 10 Jun, 2025 at 9:27 PM
IP conflicts monitoring
Hi, I would like to know if is it possible (and, in case, how) to configure PRTG in order to monitor potential IP conflicts within a network. Thanks in advance Article Comments PRTG is not able to do this on it's own. PRTG...
Tue, 10 Jun, 2025 at 9:27 PM
Is there a new custom RAM alert?
Hi, I'm running PRTG, the latest Canary version. Thanks so much for the opportunity to run this for free - hopefully I can provide useful feedback. I'm running it in an Amazon EC2 micro instance. Meaning that it only just has en...
Tue, 10 Jun, 2025 at 9:27 PM
Create different threshold for sensor alerts
Hello, I would like to know if is possible to create more "status" for alert sensors, including color changes, based on different thresholds. For example: On a Ping sensor, specify that: below 10 ms (latency), green. 11-3...
Tue, 10 Jun, 2025 at 9:27 PM
monitor 25 ,110port
Hi Sir: The PRTG host IP is 10.6.77.80 to monitor Client(10.5.14.123) we found the following list: 10.6.77.80:54263?10.5.14.123:80 10.6.77.80:54265?10.5.14.123:80 10.6.77.80:54261?10.5.14.123:80 10.6.77.80:54259?10.5.14.123:80 10.6.77.80:...
Tue, 10 Jun, 2025 at 9:26 PM
INGRES database
How can I monitor the database process in INGRES Article Comments Dear itgxdaniel Please clarify in which sense you want to monitor the database process. Do you talk about the process running the database, or about the progres...
Tue, 10 Jun, 2025 at 9:26 PM
Interpreting a JSON Response in HTTP XML/Rest Value sensor
I've got the free version of PRTG running at home, and I've also got quite a few Hue lights, and I was interested in seeing if I could keep tabs of the reachability of the Hue bulbs - for fun, just to try out the possibilities. Th...
Tue, 10 Jun, 2025 at 9:26 PM
Monitoring an ASPX website
HI I need to monitor an aspx website. The monitor needs to pass credential information and get back an xml to determine if the service is active and accepting authentication requests correctly. Article Comments Hi there, You ...
Tue, 10 Jun, 2025 at 9:26 PM
PRTG on MS failover cluster node
Hi, is possible install PRTG Network Monitor to one of MS cluster node? Article Comments Hi there, As long as the failover is available, PRTG can run on a failover node. Please note that it's just possible to install one P...
Tue, 10 Jun, 2025 at 9:26 PM
Color pages on Konica Minolta
On one of my printers, a Konica Minolta 258 I need to query 2 SNMP locations to get the total color usage. PRTG's "SNMP Printer" sensor does not break down between color and black. I need to have 3 sensors to read the colo...
Tue, 10 Jun, 2025 at 9:26 PM
File Content sensor and rolling logs
Hi, I am planning to use the File Content sensor to tail an application's log file. Unfortunately, when the file gets to certain size, it moves the file into a folder and append a increasing number to the name. After it will crea...
Tue, 10 Jun, 2025 at 9:26 PM
Factory Sensor: data loss of one channel
Dear support team, I have a factory sensor which collects data from other sensors. While all worked well for a while, one of 4 channels stopped beeing shown in the sensor livegraph graph and in the tables. However the missing channel i...
Tue, 10 Jun, 2025 at 9:26 PM
Additional Windows Credentials
I have another server on a different domain. How can I specify different windows credentials for it? As I'm getting "Connection could not be established (code: PE015)" Article Comments Hello okorsal, Thank you ve...
Tue, 10 Jun, 2025 at 9:26 PM
Create Python Script...
Hello, i´am new in this python script thing, and i´am trying to show the name of my cluster owner with the following script. I dont know how to return the information.... Does anyone can help me? -*- coding: UTF-8 -*- import os import...
Tue, 10 Jun, 2025 at 9:26 PM
Existing user group cannot be selected for push notification
Used version of PRTG Network Monitor: 16.3.24.5303+ Hi, at our company we have the problem that we can select an existing user group for an email notification so that all users assigned to this group will get an email in cases of error...
Tue, 10 Jun, 2025 at 9:26 PM
Filter sensors in custom reports
Hello all, We just started with PRTG and we are very happy with it. I have an question about custom reports. I'm building a custom report based on the "stats loop hilo" template. I create a couple of tables in this report ...
Tue, 10 Jun, 2025 at 9:26 PM
Use SQL script output with dynamic, aggregated number of errors
Hi, I'd like to monitor a PostgreSQL table that contains print output jobs. With a SELECT COUNT (*) from blabla WHERE status = 'ERROR' GROUP by queue; SQL script I get a result as following: QueueNameNumber of erroneous jobs ...
Tue, 10 Jun, 2025 at 9:26 PM
Parameterübergabe an VB Skript
Hallo PRTG Team ich mochte eine VBS Skriptdatei aufrufen. Dem Skript müssen Werte übergeben werden. Wie kann ich im Parameter Feld Ergebnisse anderer Sensoren übergeben? Mit %Channel(xy,0) komme ich nicht weiter, das wird als String übe...
Tue, 10 Jun, 2025 at 9:26 PM
Netflow not receiving flow
I've set up netflow on all my branch routers. I noticed that all probes showed the same information. I then added a senders IP and now the probe is not showing any flow data. Any ideas why this is occurring? Article Comments ...
Tue, 10 Jun, 2025 at 9:26 PM
How to get sensor status historical data in json format?
Hello, when I query sensor data via api it returns a lot of properties including "statustext" and "statusid". However historical data doesn't include status in it. How can I get historical status in json format? I&...
Tue, 10 Jun, 2025 at 9:26 PM
Sensor to monitor app pool memory
Is there any sensor or alternative to monitor the app pool memory? Article Comments Hi there, This one should be what you're looking for :) Kind regards, Stephan Linke, Tech Support Team Jun, 2017 - Permalink
Tue, 10 Jun, 2025 at 9:26 PM
filter sensors in custom report in specific group
Is it possible (and how) to filter a specific sensor from a specific group in a custom report? I'm trying to get a top 10 from the cpuloadsensor but just for group "hosted". My custom report is based on the stats loop hilo ...
Tue, 10 Jun, 2025 at 9:26 PM
WMI sensors are "freezing" for lack of a better word
Hello Paessler support community. I have a problem with some of my WMI sensors. We are running PRTG 13.4.7.3674 with a remote probe. I regularly experience that some of my WMI based sensors seems to "freeze" or get "stuck&...
Tue, 10 Jun, 2025 at 9:26 PM
PRTG not working after power failure of server
Due to power failure PRTG machine gets reboot unexpectedly. Problem is that my PRTG not working working after this power failure so i just manually reboot PRTG machine. Any Suggestions ? Article Comments Hello Osama, Than...
Tue, 10 Jun, 2025 at 9:26 PM
Why are some of my sensors RMON
I'm trying to understand why some of my sensors default to being RMON compliant (I guess that's the phrase... if you haven't guessed I'm new to the world of PRTG) and yet with others I have to turn on traffic specific sensor...
Tue, 10 Jun, 2025 at 9:26 PM
Device names change
When adding sensors I find, not all the time, that the sensor name changesafter a while. So for example I might create a sensor with the name: ABCD - then do what I need to do and next time I look at time, which could be 24hrs later o...
Tue, 10 Jun, 2025 at 9:26 PM
IDENTIFYING UNSAVED RUNNING CONFIGURATIONS
Looking for a way to identify if a running config isn't saved. I have all the information I need just need some assistance in making the sensor to monitor the following. Cisco equipment records the time of configuration changes into ...
Tue, 10 Jun, 2025 at 9:26 PM
Vertica connection strings
Hello I want to monitor my vertica database i tried this string Host=node01;Database=VMart;User=dbadmin;Password=usersPassword; but i didnt work please help me what is the correct string for vertica in prtg in order to connect databases B...
Tue, 10 Jun, 2025 at 9:26 PM
Is there any way to re-order the list of Maps?
Most screens (devices, sensors) allow you to reorder the list by dragging & dropping. I don't see any way to do that in the Map list though. Am I missing it, or is PRTG missing it? ;) Thanks, Tim Article Comments Dear ...
Tue, 10 Jun, 2025 at 9:26 PM
Problem with external Webcam
Hello I am trying to add this webcam (which is external) to a MAP. http://baspomedia.ch/webcam/Webcam_BASPO.jpg When I use this code <iframe width="200" height="100" src="http://baspomedia.ch/webcam/Webcam_BA...
Tue, 10 Jun, 2025 at 9:25 PM
How can I send string to a channel?
I'm using EXE/Script advanced sensor. I want a channel only for information, this channel will not show alerts or warnings, it's only to show a string. Example a date format: 6/5/2017 11:00:00. Is it possible? <?xml version=&...
Tue, 10 Jun, 2025 at 9:25 PM
MS Exchange Mailbox: "User"
I have the Exchange sensors setup in a group on my PRTG deployment. I have noticed there is a sensor to monitor individual mailboxes. I would like to create a group of sensors under my main Exchange sensor/group that contains nothing but th...
Tue, 10 Jun, 2025 at 9:25 PM
Obtain Parent ID Through API
We are monitoring a large WAN with many nested levels. I'd like to be able to obtain the object ID of the parent group of any device and subsequent IDs of the parents of groups as I trace the hierarchy of the device all the way back to...
Tue, 10 Jun, 2025 at 9:25 PM
SNMP Custom String Notifications
Hi. I am using SNMP Custom String using OID 1.3.6.1.4.1.2.3.1.2.1.5.1.9.0 against an AIX server to return the value of a cluster node. I would like to have PRTG notify me if that returned string value changes. Is this possible? This would t...
Tue, 10 Jun, 2025 at 9:25 PM
Apply template for existing object
Hi Support, is it possible to apply a template with its sensors to an existing object? We defined many thresholds to sensors and channels and it would be easy to apply these if we add a sensor to an existing object. If we add sensors the ...
Tue, 10 Jun, 2025 at 9:25 PM
Web server stress toll for JSON response
Hi, I want to test for my web server for JSON response. How can i achive this with web server stress tool. Article Comments Dear Selcuk, I'm afraid that the Web Server Stress Tool comes as is, without support. I just sea...
Tue, 10 Jun, 2025 at 9:25 PM
Volume Usage of VMServer
Hello Y'all We got a Windows VM on VMWareCenter, which is sorta isolated from the LAN (DMZ ftp). So the only LAN access I got would be as root FTP. We want to monitor the local volume of this VM. Is there a way to do this, maybe throu...
Tue, 10 Jun, 2025 at 9:25 PM
Why does my adavanced custom sensor EXEXML does return 0 ?
So, I've been following this tutorial on how to monitor citrix environnements via PRTG. I've based my self on Pim van Denderen's script and modified it a little bit to get all the datas i needed and to put them like i winted in ...
Tue, 10 Jun, 2025 at 9:25 PM
How to use custom map objects in multiple groups ?
When I add a new group it will write the first one. ######################################################################## <!--Custom: Sensor Status - Change_Color --> <div class="map_object map_icon2 map_icon_large id=...
Tue, 10 Jun, 2025 at 9:25 PM
Python 3.6.1 Script for login into PRTG server.
Hello everybody. Mi name is Carlos, and work in networking area. We have a PRTG server and I need write a python code that do logon into PRTG server, and, create a ipflow sensor (wich the 9996 port and 5 minutes configuration), for a det...
Tue, 10 Jun, 2025 at 9:25 PM
migrate from prtg13 to prtg15
i have an old installation of prtg on server A (version: 13.2.3.2235+) i install a new installation of prtg on server B (version: 15.1.14.1777+) in Server A i have several devica with ton of sensoe, each sensor have several month data and...
Tue, 10 Jun, 2025 at 9:25 PM
PE002 on Windows Update Sensor
We're getting a failure to connect error on several of our WindowsUpdateStatus sensorsand were wondering if theres a knowledge base or work around presently for PE002? The sensor interval is set for 24 hours and we have WMI sensors on t...
Tue, 10 Jun, 2025 at 9:25 PM
Why when I add a sensor manually in PRTG and then run auto-discovery, I get duplicate sensors?
I am using PRTG version 17.2.31. I added Cisco Switch sensors manually. Then ran auto-discovery to the device. Now I duplicate sensors but when I run to check for duplicate sensors the software is not discovering them. Article Comme...
Tue, 10 Jun, 2025 at 9:25 PM
Monitoring Failures to Report In
We've been using PRTG for network monitoring for some time and now evaluating expanding the system as a full replacement for our legacy monitoring system which monitors application servers, backend processes, and everything non-network ...
Tue, 10 Jun, 2025 at 9:25 PM
Error sending SMS with custome URL Provider
Hi, im using PRTG 15.1.14.1777+ I have sms gate way (smseagle device) and setup sending sms follow guide https://helpdesk.paessler.com/en/support/solutions/articles/7600004186813-how-can-i-send-sms-text-notifications-using-smseagle-sms-ga...
Tue, 10 Jun, 2025 at 9:25 PM
PRTG sends too many notifications
PRTG send too many notifications. How do we control this? Do we need to customize the settings? Article Comments Dear vickyjey What is the main reason for 'too many' notifications? Do you have some connectivity issue...
Tue, 10 Jun, 2025 at 9:25 PM
Set Up
Do you need to be connected to your router via ethernet to set up and monitor all devices connected? Article Comments Dear featherjade80 PRTG comes in two flavors: The classic PRTG. This has to be installed by you on a comp...
Tue, 10 Jun, 2025 at 9:25 PM
LDAP Security Warning
While reviewing our Directory Service log, I noticed the following entry for the PRTG IP: --------------- The following client performed a SASL (Negotiate/Kerberos/NTLM/Digest) LDAP bind without requesting signing (integrity verification)...
Tue, 10 Jun, 2025 at 9:25 PM
Problem with Re-Discovery
Hi All, i have a Problem with Re-Discovery of HP ProCurve switches. First Time i Discovered the Switch without any patching except Uplink. I Only have 6 Sensors for my Switch. Know i completly Patch die Switch, but by Re-Discovery t...
Tue, 10 Jun, 2025 at 9:25 PM
prtg creates too many ssh connection in linux servers
We have installed PRTG on windows server and monitoring all linux systems, but It creates to too many SSH connections and getting slow down all the linux servers. How do we fix this issue? Is there any recommended settings available? ...
Tue, 10 Jun, 2025 at 9:25 PM
SSH Script - freeBSD
I'm trying to run an SSH script sensor on my freebsd 9.2 p9 and are running into an obstacle. Script sensors are running fine on my Ubuntu 14 and Debian 7. Problem is that PRTG can't seem to find /var/prtg/scripts/. The error mess...
Tue, 10 Jun, 2025 at 9:25 PM
Email notifications showing %state
Thanks in advance for any help you can offer. Our email notifications when a node is down are showing as "PING: MACHINE (Ping) is %state". As opposed to state Down. Any ideas why its appearing that way? Article Comments...
Tue, 10 Jun, 2025 at 9:25 PM
Content of a website / HTTP-Sensor ?
Hi there, is a sensor available to analyze performance of a Website including e.g. advertise/banner/trackings? Reason: in a current case it Looks like the ads/tracking banner are the reason for bad user experience. So we´d like to analyze...
Tue, 10 Jun, 2025 at 9:25 PM
See a channel and not modify his value
Hi, I'm working on a new typology of right access for prtg in my society. I 'd like to build new groups with specific rights. Is it possible to create groups where 1) people can see channel but can't modify their value ...
Tue, 10 Jun, 2025 at 9:25 PM
Sensor Color CSS
What are the commands to change the sensor colors in styles_custom.css? I am colorblind, and the sensor colors are too similar for my ready recognition. Article Comments Hi there, Officially PRTG does not have an option for co...
Tue, 10 Jun, 2025 at 9:24 PM
SNMP ID Changed
Hi I am getting SNMP Error 223 on some Cisco QoS sensors as I suspect the ID has changed after a reboot. Is there a way to just update the sensor with the new ID as I did with the ticky box selection prompt when the sensor was originally ...
Tue, 10 Jun, 2025 at 9:24 PM