kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Windows Mobile App & Push Notifications
Hi, For some reason I seem to be getting a large number of Push notifications for the same sensors as they change state. When I look into the Notification contacts section in the setup, I see that the Windows App is creating a large numbe...
Tue, 10 Jun, 2025 at 9:05 PM
Google Maps API
I'm using google map for the creation of maps on my prtg, how come when i dragged in the object Geo Map, i get the broken image link. how can i fix that? Article Comments I'm afraid we do not quite understand what you me...
Tue, 10 Jun, 2025 at 9:05 PM
Geo Map shows only question marks
Hello y'all until my Geo Maps view worked fine. Now (I _assume_) due to the last Windows Updates the map shows only question marks. I have already tried to clean the cache, restart, change the map provider from "Default" to &q...
Tue, 10 Jun, 2025 at 9:05 PM
How do we write a basic console app sensor in C#?
Where can we find some sample code for writing a basic sensor in c#? We may monitor some SQL Server databases with the "Microsoft SQL v2 Sensor" and a query. Though we would prefer to write our own executable and install that in P...
Tue, 10 Jun, 2025 at 9:05 PM
Map-Object - Channels of a Sensor - with only specific channels
Hi, I am not sure if this topic is already answered somewhere else, but is there a way to only show specific channels of a sensor in a table? I know that you can create custom map-objects like graphs and with hide="Channel ID, Chan...
Tue, 10 Jun, 2025 at 9:05 PM
Can I disable the "Unusual" alert on a specific sensor?
We found "unusual" alert is useful for detecting the pattern of sensor. However, some sensors are really no special pattern and we want to disable to detect the "unusual" alert on it individually and reduce the fault ...
Tue, 10 Jun, 2025 at 9:05 PM
How do I change the body text of the e-mail for sending these emails
hi I use the prtg version 17.3 and I want to change the model of the email is what there is a customized HTML method if yes how if no what is the procedure to follow Article Comments Hey nafoua, Please refer to this KB-arti...
Tue, 10 Jun, 2025 at 9:05 PM
Trouble using HTTP transaction sensor with 302 Redirect
I am attempting to monitor a website using an HTTP Transaction sensor. This web page requires authentication and uses cookies for session management. Ideally I would like to check the health of the login page (this part is working), log i...
Tue, 10 Jun, 2025 at 9:05 PM
How to find which device is wired to which port switch
I'm to see which device (ip, oid) is hook up to which port when looking at the switch? Article Comments This isn't possible with PRTG, as we do not have switch port mapping capabilities. You could possibly poll the dev...
Tue, 10 Jun, 2025 at 9:05 PM
Monitor Windows Application Logs for Events That Stop Happening
Hi, I am trying to figure out if I can have your product notify me if a specific log file stops appearing in the applications logs after five minutes or some other custom time frame? I am able to find the log files easy enough, I just ca...
Tue, 10 Jun, 2025 at 9:05 PM
Packet Sniffer inconsistent
sometimes packet sniffer gives inconsistent results . {{https://img15.hostingpics.net/pics/44534220171018124327Dbut.png |Example} } {{https://img15.hostingpics.net/pics/20082920171018124353idasys16PRTGidasys16RemoteDesktopConnectionMana...
Tue, 10 Jun, 2025 at 9:05 PM
Service failed to start - access violation at ... PRTG Server.exe
The core server service does not start on one of our prtg installations. The Core-Server Log looks like this: 18.10.2017 13:07:32 PRTG Network Monitor 17.3.33.2830 x64 Core Server starting on "SRV00300" 18.10.2017 13:07:33 Star...
Tue, 10 Jun, 2025 at 9:05 PM
Why Packet sniffer result in a probe different with remote probe
i have tried creating 2 packet sniffer in different probe, first in local probe & second in remote probe, after several hour i tried to generate historic data from both. then i got the different result. why this happen? can u explain to...
Tue, 10 Jun, 2025 at 9:05 PM
SNMP-Trap Empfänger - Von Status Fehler auf Status OK
Hallo zusammen, ich habe folgendes Problem bzw. Verständnis-Frage: Ich habe einen Switch der Traps an den PRTG-Server schickt. Die Trap sieht so aus bei Ausfall eines Netzteils: SNMPv2-MIB::snmpTrapOID.0 = ENTERASYS-POWER-ETHERNET-EXT...
Tue, 10 Jun, 2025 at 9:05 PM
snmp_linux_meminfo_sensor --available memory
Hi, We are using linuxmeminfo sensor, however the available memory seems to be showing wrong values. SNMP Linux Meminfo Sensor eg: Available Memory is shown as 351MB, when in fact it is 5.7G. It is taking from free rather than availa...
Tue, 10 Jun, 2025 at 9:05 PM
ado conenction string
hi, sind update the ado sql sensor ask me for a "provider"... it was working until now with this connection string: Driver={PostgreSQL UNICODE};Server=192.168.200.120;Port=5432;Database=Contact;Uid=postgres;Pwd=#########; What...
Tue, 10 Jun, 2025 at 9:05 PM
Create sensors dynamically
Hello, we have several situations where we use Powershell to read values. At the moment we put the results in 1 sensor with several channels, but somtimes they exceed the 50 max channels. We would like to have a script or sensor, that can p...
Tue, 10 Jun, 2025 at 9:05 PM
How can I find all interfaces with Errors/Discards
I'm looking for a quick way to find all sensors that shows any errors/discards. Please advise how I could do it. Thank you. Article Comments Using your webbrowser, navigate to: http://yourserver/group.htm?id=0&gototab=...
Tue, 10 Jun, 2025 at 9:05 PM
Show Traffic Out
My end result is that i would like to view live, all the traffic out on each sensor i have on multiple switches. How can i acheive this? Can it be in a Library, Map or Report? Or if possible just on the Overview page when i have selected a ...
Tue, 10 Jun, 2025 at 9:05 PM
email alerts for user logons to prtg
I want to be getting alerts of users logging into PRTG Article Comments Hello there, It's just possible to monitor the number of users who are logged into PRTG. This can be done via this script. Best regards, Felix Oc...
Tue, 10 Jun, 2025 at 9:05 PM
Cluster Installation für Grossunternehmen
Guten Tag Wir brauchen PRTG in unserem mittelgroßen Unternehmen in einem Failover Cluster. Da wir oftmals komische Phänomene haben, überlegen wir uns die Ausfallsicherheit anders zu realisieren. Momentan hängen wir an der Idee, dass wi...
Tue, 10 Jun, 2025 at 9:04 PM
Can I create a map with a table that display a real time graph of broadcast traffic across all traff
This seems like is SHOULD be possible, but I have no idea how to do it. I assume some sort of custom HTML would be needed to define the filter, etc. Article Comments Hi, it sounds like you are looking to combine sensor data fro...
Tue, 10 Jun, 2025 at 9:04 PM
Netflow sensor not receiving data.
I have a cisco router exporting netflow data on UDP 9509. I have set up the sensor and it is not receiving data. I made firewall exclusions and then even disabled the firewall, but no joy. I have used the netflow tester on UDP 9...
Tue, 10 Jun, 2025 at 9:04 PM
Facebook Graph API Sensor
Hallo, ist ein Sensor in Entwicklung oder geplant bzgl. Facebook Graph API? (z.B. ähnlich dem Google Analytics Sensor) lg D. Article Comments Hallo, es bestehen derzeitig keine Pläne einen Sensor zu schreiben, welcher die ...
Tue, 10 Jun, 2025 at 9:04 PM
Resolve Bottlenecks
I was at Spiceworld and the PRTG both stated I could add a sensor to review bottlenecks. I think he said it was a NetFlow. I see 4 different netflow sensors and I have no idea how to set any of them up. My end goal is to se if I can fin...
Tue, 10 Jun, 2025 at 9:04 PM
Port sensor down and not notifying when message is (connection timed out (socket error # 10060)
I have set a port sensor properly with command sending and timeout (20s). I also had set a notification for when sensor is down send email to a group. The problem is: When the sensor is down and the message is (connection timed out (socket...
Tue, 10 Jun, 2025 at 9:04 PM
Which MIBS do I need to import to monitor a failover pair of Juniper SRX-1500s
We have recently installed a Juniper SRX-1500 firewall configured as a fail-over pair. I would like to know which vendor MIBs or any other MIBs I will need to import so that I can monitor the device. Article Comments Hello John,...
Tue, 10 Jun, 2025 at 9:04 PM
Modify TopList Map Object to White font
How do I adjust the font color on map objects, specifically a Toplist? I know how to create a custom map object, but not sure how to modify the Toplist graph object so the font is white. We have a dark background and white font is required ...
Tue, 10 Jun, 2025 at 9:04 PM
See temperature in "sensor message only on status related background"
hola I would like a map object to show me the temperature of a sensor now it just shows me OK Thank you regards Article Comments Hi Juan, Please use the "Sizeable Icon on Status Related Background"-Map Object inste...
Tue, 10 Jun, 2025 at 9:04 PM
Collect System Model, Serial Number and F/W Version
I see there is the Custom String Sensor but I don't think my use-case is the intended purpose. Is there a way to automatically read the target system information and make it a part of the Device information? It would be good to have a...
Tue, 10 Jun, 2025 at 9:04 PM
List possible values for an OID
Is there a way to view the possible values for an OID through a test? Let's say there is an OID for a status and there are 4 different statuses for it. If I am going to monitor for a particular status, it would be good to know what th...
Tue, 10 Jun, 2025 at 9:04 PM
Wartungsmodus bei Neustart beibehalten
Guten Tag Wir betreiben PRTG in einem Failover Setup. Nun wenn wir Patches installieren wollen, würden wir gerne Gebrauch von der Methode "Wartungsmodus starten" im Menü "Cluster-Status" machen. Wenn dies aktiviert wir...
Tue, 10 Jun, 2025 at 9:04 PM
Not showing correct bandwidth at gigabit speeds
I am using PRTG Traffic Grapher V6.1.1.855 In this version im able to see port bandwidth up to 1000 mb (1gb) after reaching 1gb traffic in port it's showing wrongly like 400Mb, 500Mb i have tried to change settings but i haven'...
Tue, 10 Jun, 2025 at 9:04 PM
Erratic values while monitoring Snapserver XSR
Hello everybody, We are trying to monitor our Snapserver disks, using the SNMP Disk Free sensor. However, after selecting the partitions/disks that are to be monitored, only one of them (the root, '\') gives stable readings, even ...
Tue, 10 Jun, 2025 at 9:04 PM
What is the meaning of good/faild's number
Hello, I have a question. What is the meaning of [10046] and [2] below? Thanks -------------------------------------------------------------------------- uptime/downtime 100 % - 0 % [6d23h26m58s] [0s] good/failed ...
Tue, 10 Jun, 2025 at 9:04 PM
SNMP Trap Notification
Hi, I've trawled these forums, but I just can't seem to find the answer I need. I've setup an SNMP trap receiver on the device in question (as opposed to the probe). Messages are being received correctly. When the device...
Tue, 10 Jun, 2025 at 9:04 PM
VPN Monitoring
Hi, How can i monitor a VPN Dial Connection from a Windows 10 PC to any PC? (PPTP) We dial a VPN Connection from a Windows PC at Windows XP i use Network Interface (bandwidthsensor wmibandwidthsensor) PPP. It works fine. but at Wi...
Tue, 10 Jun, 2025 at 9:04 PM
Why do dependencies stop working when I pause an object?
I have several 'ping' on servers set as 'master object for parent' (so every alarm on the server won't pop up when I loose connection to it, just ping) - But if I right click on ping and pause it, all the dependent objec...
Tue, 10 Jun, 2025 at 9:03 PM
Sensor Dependencies
If I manually pause a sensor that has other sensors dependent on it, shouldn't the dependent sensors also be paused? It seems like if a sensor is already down when the sensor it depends on is paused, the dependent sensor stays down ins...
Tue, 10 Jun, 2025 at 9:03 PM
prtgAPI - can this be added to documentation/pinned?
Hi more of an admin request very impressive c#/powershell library for pretty much anything you want to do programmatically on PRTG. https://github.com/lordmilko/PrtgAPI Any chance this can be added to the documentation... or stic...
Tue, 10 Jun, 2025 at 9:03 PM
How to monitor mail queue in Zimbra using PRTG
HI, I want to monitor zimbra email queue and create an alert in case its more than 250 Article Comments Hello abhaycshukla, Thank you for your contact. We do not have "native" sensors for Zimbra, but you can create...
Tue, 10 Jun, 2025 at 9:03 PM
SNMP recollection
I have a handful of switches in a group that does an auto-discovery every night for unknown IP addresses in a subnet. This has worked fine, but now I have issues. I do it for unknown devices so that it does not rediscover all of the switch ...
Tue, 10 Jun, 2025 at 9:03 PM
Overload protection
How do I disable this protection, I have already looked at the Log and I am not suffering from attacks, my own system is trying to connect and this is generating overload. Can I disable this protection? My maps are getting too slow for mo...
Tue, 10 Jun, 2025 at 9:03 PM
How can i import a large number of groups
Hi, I'm going to set up a new PRTG Server with about 18.000 sensors in 700 Groups. These groups should be in 350 Groups. So there are 25 sensors in 2 groups in 1 Group and the last Group should have the adress. Is it possible to impor...
Tue, 10 Jun, 2025 at 9:03 PM
Read text file in local server
Hello! I would like to add a sensor to read value from file in local server. I try with FILE CONTENT, but I can not add it (I need credentials). I do not know how to set up credentials. I have txt file ( ht41.txt ) on raspberry pi 3 ser...
Tue, 10 Jun, 2025 at 9:03 PM
Notification delivery Error
Hi I want to use notification delivery by gmail but it is someday that it dosen't work at all(from 29 march 2016) while it was working well up to this date .I used some other email provider such as yahoo that it worked well with thos...
Tue, 10 Jun, 2025 at 9:03 PM
Several installations Geo Map showing "?"
OK I restarted one of my installations and now it shows question marks where the geo map was I then checked another installation and once I change from the cached image I also see them These 2 installations are in totally different enviro...
Tue, 10 Jun, 2025 at 9:03 PM
Notification Schedule - Postpone
Hi there I read about the notification schedule and the postpone function. I'm not shure if i should activate it or not. Can you tell me, what i have to define so i get this result: 1. While the schedule deactivates the notificati...
Tue, 10 Jun, 2025 at 9:03 PM
How can I monitor the traffic of port 22 and 23 of my switch.
hi I added a device (switch) in the prtg solution that I have but it shows me that gigabitethernet ports and the vlan now I want to know how I can monitor the specific ports traffic like ports 22 and 23 of my switch. NB: i use the trafic ...
Tue, 10 Jun, 2025 at 9:03 PM
Cluster access from internet
Tiene alguna otra duda o así se las envió? We currently have a single PRTG installation and would like to cluster with another installation but we have a few doubts concerning access over the internet and server types. We need Master a...
Tue, 10 Jun, 2025 at 9:03 PM
How can I monitor my camera with prtg
hi How can I monitor my cameras with prtg ? Article Comments Hi! This depends on if the cameras have SNMP support or any kind of REST API or HTTP API you can poll them for information with. If they do, then you can make API ...
Tue, 10 Jun, 2025 at 9:03 PM
Remote Probe in Windows - SNMP
Good Morning, I installed a remote probe on a PC outside my network to be able to monitor the network for complete, only that when adding a Host and put to monitor it only brings me the Ping. I am monitoring a computer with Windows Instal...
Tue, 10 Jun, 2025 at 9:03 PM
Replaced disk not showing up
Does PRTG pickup new disk when the faulty disk is replaced? I've PRTG monitoring setup to check for basic server health but I've noticed it alerts when there is a failed disk but does not update after the faulty disk was replaced wi...
Tue, 10 Jun, 2025 at 9:03 PM
AD Replication Errors Sensor stopped working
About 2 weeks ago the AD replication errors sensor stopped working. I see the following in the event log: Faulting application name: ADSReplFailuresXML.exe, version: 14.1.2.4, time stamp: 0x53282d3e Faulting module name: KERNELBASE.dll,...
Tue, 10 Jun, 2025 at 9:03 PM
Fortigate firmware update broke SNMP
ever since 5.4.5 update we can't receive any snmp traps or counters on interfaces. I've ran the importer with the Fortinet OIDs that changed, but all we can receive is Uptime, Ping, and SNMP trap receiver. Nothing on interfaces or...
Tue, 10 Jun, 2025 at 9:03 PM
Parse JSON Array
Hi I need to parse the following JSON array: [{"Tilstand":"Slukket "},{"Alarm":"Ingen"}] ...but I'm getting the error: Data at the root level is invalid. Line 1, position 1. The data is v...
Tue, 10 Jun, 2025 at 9:03 PM
Twitter Feed in PRTG maps
Is there a way that I can add a twitter feed to a PRTG map? Article Comments Hi there, Due to security reasons we do not allow embedding any java-scripts on the map as they could be use to perform stored cross site scripting a...
Tue, 10 Jun, 2025 at 9:03 PM
Active Directory Replication Error sensor not showing all replication neighbor
Hello I have encountered an issue while adding Active Directory Replication Error sensors to Domain Controller, it turns out that this sensor on a specific domain controller device can be configured only for few of other domain controlle...
Tue, 10 Jun, 2025 at 9:03 PM
NetFlow Channel Error
Hi I've added the following as my channel definitions within a custom Netflow v9 sensor, however within graphs, and the sensor data captured, the Plex channel is tagged incorrectly. In the definition the Plex channel is 32400 however ...
Tue, 10 Jun, 2025 at 9:03 PM
Change/add times for New records channel
Hi Is it possible to change or add anew setting for reporting on the new records channel? Currently the system can show #/s I would like to be able to show #/hour for some specific sensor? Thanks Regards Article Comments ...
Tue, 10 Jun, 2025 at 9:03 PM
Exporting Reports to Excel
I have found this link https://www.paessler.com/manuals/prtg_traffic_grapher/exportingreportstopdfhtmlexcelrtfandtiff According to this in Version 6 there was an option to export reports to Excel. Is this still available? We do not have...
Tue, 10 Jun, 2025 at 9:03 PM
I cant create usable sensors from HP MIB Files
I am trying to create some SNMP sensors that can Monitor the Overall Health of a HPE-FF-5700 Switch. I have downloaded the HP MIB files for HP switches and i am attempting to make these into an OIDLIB i can use within PRTG. I have found a f...
Tue, 10 Jun, 2025 at 9:03 PM
Important Sensors for Check Point
Hello, can somebody share his moniotred CheckPoint Sensorlist ? I want to Monitor some important Sensors but i can't say whats it important by detecting 2000 sensors xD Best Regards Article Comments I dont have this devic...
Tue, 10 Jun, 2025 at 9:03 PM
"Cold Standby" für PRTG installation
Guten Tag Um eine Ausfallsicherheit für unsere PRTG Umgebung zu garantieren (Ohne Failover-Cluster) würden wir bei uns gerne eine zweite Installation von PRTG bereitgestellt haben, bei welcher die Dienste jedoch nicht laufen. Bei einem Au...
Tue, 10 Jun, 2025 at 9:03 PM
Custom Powershell Sensor not running executable
I've come across others with this issue and nothing seems to work for me. I have a Powershell script that I'm trying to use as a custom sensor. The script is supposed to call TFTP.exe in the System32 folder to test retrieving a file...
Tue, 10 Jun, 2025 at 9:03 PM
Windows Updates Status - The requested name is valid, but no data of the requested type was found
I am attempting to use this sensor type "Windows Updates Status (Powershell)" for the first time, however I'm having difficulty getting it to work. PRTG 16.4.28.7352 Probe and target are in different domains, but with a trus...
Tue, 10 Jun, 2025 at 9:03 PM
Monitor a Windows Service WMI
When trying to add WMI service sensor I am getting a time out error. TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter Article Comments Hi randomstann, If you are not running the latest version of PRTG, plea...
Tue, 10 Jun, 2025 at 9:02 PM
Windows Updates Status (Powershell) not working
I have set up a Windows Updates Status (Powershell) sensor but not working. The remote Powershell between PRTG server and the target server is fine as below: PS C:\Windows\system32> invoke-command -computername famed01 {get-UICulture} ...
Tue, 10 Jun, 2025 at 9:02 PM
Interrupt driven PIR motion sensor with a Raspberry Pi
Dear all, I would like to hear your opinion on this. I am currently monitoring the temperature and humidity of a room with a DHT22 and a Raspberry-Pi, and I would like to set up a PIR motion sensor and monitor the presence/absence of peop...
Tue, 10 Jun, 2025 at 9:02 PM
How can I run a script based on the state of a business process sensor
I have a server that runs 11 services that all need to be up as a whole, but when down, they need to be started in a particular order. Because of this particular order, they are set to manual, but that means that after a maintenance reboot...
Tue, 10 Jun, 2025 at 9:02 PM
Monitor web apps
How can I setup monitoring for all my web apps? We have approximately 20 web apps and I want to be able to monitor all of them. When I try to add the HTTP sensor, I am required to choose a device but what I am trying to do is check web pa...
Tue, 10 Jun, 2025 at 9:02 PM
My LAN unable to "see" the SP20E bitcoin miner
I have a small LAN at my house 2 laptops, 1 desktop PC, 1 Android streamer (via wireless) The Spondoolies SP20E Jackson miner is connected to my d-Link Router (Gateway: 192.168.100.1). The miner used to run well and it appeared on the netwo...
Tue, 10 Jun, 2025 at 9:02 PM
How can I monitor if a service gets started that I want to remain down
Hi, I have an issue with one server that I can prevent when a certain service remains in a stopped state. I would like to be alerted as soon as that service is started (or even better, have PRTG act and stop it again), so I can stop it agai...
Tue, 10 Jun, 2025 at 9:02 PM
Can i setup exclusions in the MAP's traffic lights
Hello, Currently i have come across an issue, where we would like to divide several responsibilities, by creating several maps per department which show only the sensors important for that department, and a traffic light or each map only ...
Tue, 10 Jun, 2025 at 9:02 PM
what does it mean #/s
hi what does it mean #/s in the graph of a sensor. you find below the screenshot link of the graph screen Article Comments Hi Nafoua, Unfortunately, we did not receive your screenshot. #/s is a speed value, returning the numb...
Tue, 10 Jun, 2025 at 9:02 PM
Windows Update Sensor after Update
Hello Guys, i updated our PRTG yesterday to the latest Stable-Version 17.3.33 since than some of my Windows Update Sensor wont work anymore. 3 of them are directly the Sensor of the Remote Probe Server and 2 are from very old Servers wh...
Tue, 10 Jun, 2025 at 9:02 PM
Error connecting snmp-traffic sensor with Cisco SF300-24
I'm having the same issue this poster was having (https://helpdesk.paessler.com/en/support/solutions/articles/70825-error-connecting-cisco-switch-sf300-24-with-prtg). When trying to add snmp traffic sensor to a Cisco SF300-24 switch, I ...
Tue, 10 Jun, 2025 at 9:02 PM
How can I disable automatic numbering of new objects in the device tree?
When I create new objects in PRTG’s device tree like groups, devices, or sensors, I don’t want to have them automatically numbered. For example, there should be no number attached to sensor names when using the auto-discovery. Is there an o...
Tue, 10 Jun, 2025 at 9:02 PM
Traffic Monitoring via SNMP CISCO ASA Failover Cluster
Hi! I have a Problem Monitoring my Traffic on the created VLANS on a Cisco ASA Failover Setup. Traffic of every VLAN is monitored correctly as long as there is no Switch from the Primary ASA to the secondary ASA. In case of a Switch, the...
Tue, 10 Jun, 2025 at 9:02 PM
Using ifName or ifAlias on enterprise root
Dear support, In the private enterprise mib, some table are using interface index (of mib-2) as it's identification. For example in the mib-2, the ifName of ifIndex 2000 is Interface2 and in the oid of private enterprise is 1.3.6.1.4....
Tue, 10 Jun, 2025 at 9:02 PM
Datacore and PRTG
Hello, I'm going back to you seeing IBM isn't fucking up to answer me (even on their model information) At present, I'm in stage project with PRTG monitoring. I've a server of test with ESXi 5.5, therefore, I would like...
Tue, 10 Jun, 2025 at 9:02 PM
Auto-discovery not working on switch
Hi, I'm quite new in Paessler World! We changed all our switches L2 and we are not able anymore to run an auto-discovery on those devices and discover sensors. I've checked the SNMP config on Paessler and on the switches side an...
Tue, 10 Jun, 2025 at 9:02 PM
Send Email only on new device discovery
I have auto discovery turned on and I would like to send an email to my ticketing system only when a new device is discovered. How ever from what I see now I can send emails when ever any new ticket is created or not at all, it there a way ...
Tue, 10 Jun, 2025 at 9:02 PM
Sensor Factory
I have a Sensor Factory that delivers two values, 10000 (100%) or 0 (0%). This sensor factory analyzes the status of three other sensors through the status () function. The sensor was created on October 10, and from that date until today it...
Tue, 10 Jun, 2025 at 9:02 PM
Rückgabewert wird nicht übernommen
Hallo zusammen, ich habe ein Windows-Update Skript in abgespeckter Version was genauso abgespeckt funktioniert, denn sonst würde ich hier nicht schreiben :-P Mein Wunsch: Nachfrage der Anzahl von Windows-Updates auf dem Server X und Rüc...
Tue, 10 Jun, 2025 at 9:02 PM
What is the difference between dependencies and master dependencies?
In the dependencies chart I see some devices having been set up with "master" dependencies - while the dependencies I'm setting up today are not "master" dependencies. What is the difference, and how would I change...
Tue, 10 Jun, 2025 at 9:02 PM
Report XML Files
When you select the data files option of "Include XML files only (available for templates with data tables)" Where on the server do the xml files get stored? Article Comments Hi Robert, Within the report itself, the...
Tue, 10 Jun, 2025 at 9:02 PM
adjust Data Table with filter
Hi there, i would like to achieve a Alarms Small view but then with an additional filter to exclude sensors with a certain tag. I've created a HTM file but it doesn't work properly: <!--Data Tables: Alarms small filter CS--...
Tue, 10 Jun, 2025 at 9:02 PM
SMTP delivery Error Gmail 501-5.5.4 HELO/EHLO argument "" invalid, closing connection
I was unable to send email notifications using my gmail account settings. The error was due to the use of unknown HELO/EHLO identifier in the notification delivery settings in my PRTG server. Article Comments
Tue, 10 Jun, 2025 at 9:02 PM
Run autodicovery with template - number in sensors
Hello, How can I disable the number automatically added on sensors when I run "Auto-Discovery" > "Run Auto-Discovery with Template" ? I created a template of 5 SNMP Custom values. When I apply it to my devices, t...
Tue, 10 Jun, 2025 at 9:01 PM
URL for How To Automatically Exporting PRTG's Raw Monitoring Data Into Daily CSV or XML Files
The url for How To: Automatically Exporting PRTG's Raw Monitoring Data Into Daily CSV or XML Files is broken in your pages. Can you please provide the current url here? Article Comments Are you getting an error, or is it ju...
Tue, 10 Jun, 2025 at 9:01 PM
Graphing
hello, I have an problem with the graph which does not shows actual data from my mikrotik device and as I have used a SNMP advance costume sensor with multiple OID the graph is showing the a straight line if I choose multiple OID value to d...
Tue, 10 Jun, 2025 at 9:01 PM
Mapobjekt bearbeiten
Hallo, ich würde gerne das Map objekt Fehler-Sensor bearbeiten. Ziel ist es den Namen ganz vorne anzuzeigen, dann der Fehlerhafte Sensor und als letztes den Status. Wie geht das? Article Comments Hallo spela, Um dies zu bewerk...
Tue, 10 Jun, 2025 at 9:01 PM
Change the value returned by the Sensor Business Process
The Sensor Business Process returns 100 when it is in the Warning state and 0 when it is Up. Is it possible to reverse these values? I want the sensor to return 100 in the Up state and 0 in the Warning state. Article Comments De...
Tue, 10 Jun, 2025 at 9:01 PM
Offline activation prtg
I am trying to activate the trail version of prtg network monitor, offline. I have entered the given information at https://www.paessler.com/activation. License Owner prtgtrail License Key "the key I have received when downloading th...
Tue, 10 Jun, 2025 at 9:01 PM
Multiple oid graphing and total traffic
Hello, I have added a SNMP advance sensor and I added multiple oid as it gave me good result but I could not get a good graph where every oid is straight as a line as I saw in auto discover the Total traffic, IN , Out shows really good in ...
Tue, 10 Jun, 2025 at 9:01 PM
XML Custom EXE Script error
I am having an issue when attempting to run a PowerShell script from PRTG. I have checked all the usual / recommened things like execution policy etc but still getting an error on execution. The script runs fine when run manually under both...
Tue, 10 Jun, 2025 at 9:01 PM
Time variable will not display in PRTG advanced XML sensor
I am using the following code to monitor when SCEP (Microsoft Antimalware) definitions are updated. For some reason, the output in powershell returns "Last definition update: 11/5/2017 1:18:12 PM" but in PRTG it just returns "...
Tue, 10 Jun, 2025 at 9:01 PM
SSH SAN Physical Disk
Hi! I have HP MSA 2040 and I try to add SSH SAN Physical Disk sensor. SSH Sensor find HDD's and in the list i see Errors: How i can fix it? THX Article Comments Have you tried what the error messages suggested (resta...
Tue, 10 Jun, 2025 at 9:01 PM
Graph Scale
I have a custom SNMP sensor that shows integer values ??(100, 101, 102 and 103) but the PRTG shows the graphs with the vertical axis in percentage (%). I have already adjusted the manual vertical scale with the value 100 as minimum and 103 ...
Tue, 10 Jun, 2025 at 9:01 PM