kb.paessler.com
Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.
Hi,
at the moment, i have a prtg core server with sensors and a remote probe with severel sensors.
I want to seperate the systems, because responsibilities have changed and move the remoteprobe sensors and historical data to a new prtg ins...
Tue, 10 Jun, 2025 at 4:34 PM
Hi,
We migrated PRTG 23.2.84.1566+ from a server running Windows 2012 R2 to a Windows Server 2019 using the migration instruction. https://www.paessler.com/support/how-to/migrate-prtg-installation
Most of the sensors migrated without an...
Tue, 10 Jun, 2025 at 4:34 PM
is there way how to get notification details of a sensor using PRTG API?
I would like to see who will be informed when sensor goes down - which group will be notified for example
If not API - is there another way like report which coul...
Tue, 10 Jun, 2025 at 4:34 PM
Is it possible to monitore the vmware tools version via PRTG?
Article Comments
Hello,
I'm afraid this is currently not possible with PRTG's native sensors.
Aug, 2023 - Permalink
Tue, 10 Jun, 2025 at 4:34 PM
User Story
We want to monitor TLS-certificates used for SMTP Connectors identically to the way SSL-Certificate-Sensor works for Webservers: Monitor Expiration and Key-Length, Check if Trusted CA, Check if Self-Signed...
Details of User...
Tue, 10 Jun, 2025 at 4:34 PM
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User Story
As a PRTG User, I want to be secure and so the Sensors should ...
Tue, 10 Jun, 2025 at 4:34 PM
How can I monitor packet drop issues when my branch end router has two links, but PRTG only uses one router IP for reachability checks?
Article Comments
Hello,
for this, you might be able to setup a remote probe which is conne...
Tue, 10 Jun, 2025 at 4:34 PM
I am using multiple Notification triggers in various places such as groups, equipment, and sensors.
So it is difficult to find out where I set these Notification trigger.
I ask myself where did I set the Notification trigger.
Is there...
Tue, 10 Jun, 2025 at 4:34 PM
I get this SMTP error when sending a report via email:
501+Invalid+MAIL+FROM+address+provided
The emails are sent via AWS. All other PRTG emails work ok. Any ideas?
Article Comments
From what I can say based on the informati...
Tue, 10 Jun, 2025 at 4:34 PM
HI,
Just discovered an issue with DNS v2 sensors on all of the domain controllers after the PRTG migration.
I don't have anything custom for DNS monitoring. All DNS servers had DNS v2 sensors available in PRTG out of the box, but f...
Tue, 10 Jun, 2025 at 4:34 PM
Hi,
we would like to monitor our mail server certificates for tls etc.
Any chance to do so?
We tried all SSL sensors but they all can not connect correctly.
Is there a solution for that problem?
Article Comments
Dear 4itsAdmin...
Tue, 10 Jun, 2025 at 4:34 PM
I have read through several past KB articles regarding configuring PRTG with Azure AD SSO, managing SSO user groups, and using notification templates to send notifications to SSO users. Some of these go back several years, so I'm not s...
Tue, 10 Jun, 2025 at 4:34 PM
Hi,
I added a VMware Host Hardware Status (SOAP) sensor to an HP DL360 GEN 10 server running ESXi 7.0.
The sensor is in Error state, but I have no hardware problems reported by iLO or ESXi iself.
Why does PRTG sensor report a hardware e...
Tue, 10 Jun, 2025 at 4:34 PM
Hi,
Is HSTS headers supported for the HTTP/HTTPS connectivity? e.g:
Name: strict-transport-security / Value: max-age=31536000; includeSubdomains; preload
Source:
HTTP Strict Transport Security Cheat Sheet
Many Thanks,
Asto...
Tue, 10 Jun, 2025 at 4:34 PM
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User story
As a PRTG distributor, most large scale customer looking for c...
Tue, 10 Jun, 2025 at 4:34 PM
The status trigger has the ability to run and notify via an email every XX minutes. I'm not seeing a place to configure that when using a Threshold trigger on a memory sensor. The problem that causes us is on our memory sensor for ou...
Tue, 10 Jun, 2025 at 4:34 PM
Multiple CVEs were found in Paessler PRTG Network Monitor 23.2.84.1566, what do I need to know about them?
CVE-2023-31448
CVE-2023-31449
CVE-2023-31450
CVE-2023-31452
CVE-2023-32781
CVE-2023-32782
Article Comments
...
Tue, 10 Jun, 2025 at 4:34 PM
Intermittent palse positives. Could it be due to a PowerShell command takes too long to execute
Article Comments
Does the command take a long time to execute when you run it manually as well?
In the Exe/Script sensors you hav...
Tue, 10 Jun, 2025 at 4:34 PM
Hello,
we are looking for a Linux file content monitoring. We want to search for a string like “error” in a file on a Linux server without SMB. The PRTG file sensor allow it only with SMB. Even the Linux Plugin from AutoMonX dont have thi...
Tue, 10 Jun, 2025 at 4:34 PM
We had the SMS notification system up and running for over 3 years. This week all of a suddent the SMS are not sending and the error Error sending "SMS": Number=9999999999, Message=EIdHTTPProtocolException: HTTP/1.1 404 Not Found&...
Tue, 10 Jun, 2025 at 4:34 PM
While trying to add key and certificate in Docker container monitoring sensor, getting error as Socket Error # 10054 Connection reset by peer.
Please clarify what am I missing ?
Article Comments
Hello Aishwarya,
Would you ...
Tue, 10 Jun, 2025 at 4:34 PM
Hi folks,
Lately I have seen an increase in our environment of down snmp sensors constantly flapping, rather than providing a simple down notification email. The status seems to go between Down ended (now: Unknown) and Down (before: Unkno...
Tue, 10 Jun, 2025 at 4:33 PM
Since Windows has been default 64bit for a while and PRTG using PowerShellx86 for executing the EXEXML-scripts this causes problems when using certain PowerShell modules like failoverclusters when monitoring the witness-state of a SQL HA-cl...
Tue, 10 Jun, 2025 at 4:33 PM
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User story
As a PRTG user, I want to enable Multifactor Authentication (M...
Tue, 10 Jun, 2025 at 4:33 PM
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User Story
As a PRTG User, I want to be able to add only specific sensors...
Tue, 10 Jun, 2025 at 4:33 PM
I want email notification when CPU, memory, or Network usage crosses 90% for all devices, what is the best way to achieve this?
I tried adding notification triggers but Threshold Trigger doesn't like me adding 90% or 90 percent.
BTW...
Tue, 10 Jun, 2025 at 4:33 PM
I want to turn off the email notification that gets sent whenever a ticket is closed. How can I do that?
Also, is there any way to turn off the ticket system entirely? We use a different ticket system and have no use for the built in one...
Tue, 10 Jun, 2025 at 4:33 PM
When I start the Enterprise Console on my computer, I get the error message There is no disk in the drive. Please insert a disk into drive D:.
This “PRTG Enterprise Console.exe - No Disk” error also appears every time I eject a CD or D...
Tue, 10 Jun, 2025 at 4:33 PM
My Enterprise Console can’t connect to the PRTG core server anymore. It shows an error message that says Not Connected (Error in content: ). Lately, the core server was updated but my EC runs an older version. Could this cause problems with...
Tue, 10 Jun, 2025 at 4:33 PM
when I start the enterprise console on the PRTG server the console starts buy hangs with recovering the last view. The web interface works fine. What can I do?
Article Comments
Hi,
what precise version of PRTG are you using? If...
Tue, 10 Jun, 2025 at 4:33 PM
I want to open the PRTG app for desktop, but a dialog appears and tells me that “PRTG can’t be opened because it was not downloaded from the App Store”. What can I do?
Article Comments
PRTG app for desktop and macOS notorization...
Tue, 10 Jun, 2025 at 4:33 PM
I've been looking through the manual and KB for PRTG 9 for a way to send a notification when an alarm is acknowledged. I'd like to be able to have the first team member who responds to an alarm be able to acknowledge it and generat...
Tue, 10 Jun, 2025 at 4:33 PM
Hi!
I would love to know which of the data from the switch PRTG can read over public SNMP or of I need to tweak anything on the switches/PRTG:
Model
Location - SNMP Location set on the swich tells me where on the address the switch is p...
Tue, 10 Jun, 2025 at 4:33 PM
Is there a way to set a global default setting for all ping sensors where if packet loss gets over a specific amount it goes into warning and same for error? Short of setting this for every single ping sensor we have, is there a way to set...
Tue, 10 Jun, 2025 at 4:33 PM
I download your trial version and made a very nice configuration.
I just buy your software but my license does not work with that version.
I would like to keep my configuration but I need some help.
Thanks.
Article Comments
Th...
Tue, 10 Jun, 2025 at 4:33 PM
UPDATE: Implemented since Version 23.2.84.1566
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User story
As a PRTG use...
Tue, 10 Jun, 2025 at 4:33 PM
What does this message mean? How to solve the issue?
Article Comments
Hello Torben.
When the sensor tries to connect, it uses the most secure connection protocol available. If no connection is possible, the next best protocol ...
Tue, 10 Jun, 2025 at 4:33 PM
our security department has identified issues with Oracles JDK licensing. it appears that our install is running Oracle’s JDK/RTE.
If so, do the applications leveraging Java have license agreements with Oracle that covers the subscripti...
Tue, 10 Jun, 2025 at 4:33 PM
What does this error message means? How to solve the issue?
Article Comments
Based on the description provided I can see the sensor you are using uses lookups to determine the status values of one or more channels.
When the se...
Tue, 10 Jun, 2025 at 4:33 PM
I have tried the "Windows Network Card" sensor, but it neither detects cable disconnection nor physically removing the network adaptor from the computer. I used a USB to NIC adaptor and unplugged it from the computer, expecting th...
Tue, 10 Jun, 2025 at 4:33 PM
User story
Rsync is widely used on NAS to back up data to another NAS. Currently, if only the service or the authentication fails, PRTG cannot see it and we must then wait to receive the alert mail indicating the failure of the replicatio...
Tue, 10 Jun, 2025 at 4:33 PM
So this is largely for the attention of Lord Milko however PRTG may be able to help. I need to add WMI Memory Sensor to PRTG for over 450 devices. How can this be achieved with API / Batch
Article Comments
Please see Object Cre...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
I have an Advanced Custom Sensor (Powershell) with approx. 150 Channels.
I want to have a notification if the threshold of any channel has been reached.
Is there a way to automatically create the notification triggers or do I hav...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
I am seeing some strange behaviour with my attempts to read the status of stack ports of stacked switches.
The OID of the table I am looking at is 1.3.6.1.4.1.2356.16.1.13.7.2
When I add this table I get an overview of all the ...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
When trying to seup a new prtg desktop connection to our core sevrer we get the following error:
This server is running PRTG version . We only support 17.4.35.1000 or higher.
Any indication where we can look for logs to see wha...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
Our PRTG updated this morning and since has broken SSO. Having retraced the setup we can confirm no settings have changed, has anyone else had any issue with this version?
The error when attempting to login via SSO - "Your...
Tue, 10 Jun, 2025 at 4:33 PM
Hi,
I successfully setup basic SQL performance using the SQL server sensors available in PRTG. But I have problem in setting up special DB monitors below? Please advise if PRTG can support this?
Databases - Days Since Last Backup
Datab...
Tue, 10 Jun, 2025 at 4:33 PM
My APC UPS is running selftests on a regular schedule. I'd like to be able to monitor the results so I know when to replace the battery. Is that possible?
Article Comments
This article applies to PRTG Network Monitor 16 or ...
Tue, 10 Jun, 2025 at 4:33 PM
I need to monitor how a webserver responds to a "GET /test" request using a specific host header value.
I'm pretty sure I've already used this before, but now I can't for the life of me find out how to do it with eit...
Tue, 10 Jun, 2025 at 4:33 PM
I've been trying to add an HTTP sensor for all the Drac cards in my company's PRTG system, and PRTG isn't picking it up when I auto-discover for the sensor.
when I manually try to add the "HTTP" sensor it gives me an...
Tue, 10 Jun, 2025 at 4:33 PM
I downloaded ScheduledTask2XML and moved it into EXEXML under the Custom Sensors and setup a new custom sensor. Under Parameters I put in -c=Servername -t=taskname but I keep getting the error can't find task on this server. Anyone else...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
I have an OID for getting the total number of connected devices to an access point and its radio's.
I tried this on two different access point models from the same company (Huawei).
One access points gives the number of users ...
Tue, 10 Jun, 2025 at 4:33 PM
Is it possible to edit status donuts so that they can display info about libraries? I used the custom object to display libraries as a whole, that works fine. However, I would like to have sensor totals and alarms of a library.
Arti...
Tue, 10 Jun, 2025 at 4:33 PM
Hello, it's posible to monitor a the active sessions of an specific policy in a Firewall Fortinet? I try through SNMP but couldn't found the specifics OID to give these data.
Article Comments
hello, please contact Fortin...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
Each month, we have a maintenance where we reboot the servers in our environment. Normally during these maintenance windows, we disable the alerts from sending emails by using an invalid SMTP port in the Administration settings. We...
Tue, 10 Jun, 2025 at 4:33 PM
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User story
As a PRTG user, I want to be able to add multiple SSO groups, ...
Tue, 10 Jun, 2025 at 4:33 PM
I am downloading a remote Probe installer from the management server for a Windows 2019 Standard server. In the web management, I set it to use the strong security TLS option, and even set the host OS to use TLS v1.3 by default by editing W...
Tue, 10 Jun, 2025 at 4:33 PM
Hello,
Our system has multiple servers acting as remote probes. Is it possible to update them manually in order to control when they will go down? It would be beneficial to pause/stop the monitoring service for that remote probe, install ...
Tue, 10 Jun, 2025 at 4:33 PM
Hi,
I need to monitor a log file for different words. The log file exists on every server in our environment.
I have already tried with the file content sensor. It finds the words as I need with the regular expression. However, I can't...
Tue, 10 Jun, 2025 at 4:33 PM
Sehr geehrte Damen und Herren,
das automatische Update von Version 16.2.23.3270 auf 16.4.27.6720 funktioniert bei uns nicht.
Der Update Status enthält folgende Fehlermeldung:
Neues ToDo-Ticket: Auto-Update fehlgeschlagen Das Auto-Update...
Tue, 10 Jun, 2025 at 4:33 PM
I was directed to this topic (https://helpdesk.paessler.com/en/support/solutions/articles/76000041645-how-can-i-include-and-exclude-sensors-from-device-templates) but I am still a bit stumped so wanted to explain what I am after doing.
I ...
Tue, 10 Jun, 2025 at 4:32 PM
In the Hotfix release for PRTG 23.4.88.1429, the following fix is mentioned:
Webserver - important:
We fixed a path traversal vulnerability in the PRTG Webserver that could be leveraged without authentication.
Is there more informa...
Tue, 10 Jun, 2025 at 4:32 PM
Hi guys, can you please let me know why when I run the autodiscovery on a group device/device with standard template, i find duplicate sensor? Is it possible to avoid existing sensor?
Article Comments
Hello psechi,
thank you f...
Tue, 10 Jun, 2025 at 4:32 PM
Is it possible to use a variable in the Device Template? I've created a template for device type X with a number of sensors and would like to run Auto-Discovery with a Template and have it auto populate the hostname in the sensor descri...
Tue, 10 Jun, 2025 at 4:32 PM
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User Story
As an IT provider using PRTG, we want more granular options fo...
Tue, 10 Jun, 2025 at 4:32 PM
Version PRTG Network Monitor 23.2.84.1566 x64
Maybe after update to this version, map rotation now gives the error 'Map refresh failed' on the second map.
Fx. (numbers deleted) https://prtg.mycompany.dk/public/mapshow.htm?ids=3761,1...
Tue, 10 Jun, 2025 at 4:32 PM
Gibt es eine Möglichkeit eine Sammlung von Sensoren von einem Core-Server auf einen anderen zu kopieren?
Diese Sensoren auf jedem Core-Server händisch zu konfigurieren würde viel zu lange dauern.
Vielen Dank im Voraus.
Article Com...
Tue, 10 Jun, 2025 at 4:32 PM
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User Story
As a PRTG User, I want to retain monitoring for my sensors tha...
Tue, 10 Jun, 2025 at 4:32 PM
Hi,
I am trying to embed a PRTG Map into an iframe on a sharepoint site however all that appears is a blank screen.
It looks like the iframe is connecting to my PRTG instance without issue as the bottom of the frame has the PRTG links, ...
Tue, 10 Jun, 2025 at 4:32 PM
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User Story
As a PRTG User, I want to forward received Syslog messages to ...
Tue, 10 Jun, 2025 at 4:32 PM
Dear Support,
we need to specify NTLM Authentication in our domain, as we need to configure an external host with Kerberos and want to avoid NTLM Traffic to that host. My planned way was to activate Network Security: Restrict NTLM: NTLM a...
Tue, 10 Jun, 2025 at 4:32 PM
I am getting an error after editing or renaming more than one device. What are the steps to not get such an error?
Article Comments
This article applies as of PRTG 23
How do I avoid getting an error when editing more than one ...
Tue, 10 Jun, 2025 at 4:32 PM
My former working Windows Updates Status (Powershell) sensors fail with Exception calling "Search" with "1" argument(s): "Exception from HRESULT: 0x80244007". What is going on?
Article Comments
Impo...
Tue, 10 Jun, 2025 at 4:32 PM
When I try to update to or install PRTG 20.1.55 on my Windows system, the installation stops with the following error message:
python.exe – System Error The program can’t start because api-ms-win-crt-runtime-1-1-0.dll is missing from your...
Tue, 10 Jun, 2025 at 4:32 PM
The server PRTG runs on is pretty powerful, Windows runs fine (as everything else), but PRTG is rather slow and nearly unusable. Is there anything I can do about it? The installed Windows version is 2012R2.
Article Comments
Imp...
Tue, 10 Jun, 2025 at 4:32 PM
Hi,
Is there a SQL 2022 sensor available?
Thank you,
Article Comments
Hello there,
Thank you for using PRTG.
You can monitor Microsoft SQL Server 2022 using our native sensor. For more details, please refer to the fol...
Tue, 10 Jun, 2025 at 4:32 PM
Moin,
Ist es möglich mit PRTG eine Art "Summenstatus" an ein übergeordnetes System bereitzustellen.
Unter https://www.paessler.com/manuals/prtg/notifications haben ich keinen Eintrag gefunden.
Unter https://www.paessler.com/manu...
Tue, 10 Jun, 2025 at 4:32 PM
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User story
For security reasons, Microsoft recommends to disable NTLM and...
Tue, 10 Jun, 2025 at 4:32 PM
I have a series of json files located on a file server (in my case on the local PRTG server). I would like to process that json information
I see a few solutions, but i'm wondering if there is a better one.
I could set up a webserve...
Tue, 10 Jun, 2025 at 4:32 PM
We type DNS with no other options selected & only these four sensors are displayed.
IP on DNS Blacklist
SNMP HPE BladeSystem Blade
SNMP HPE BladeSystem Enclosure Health
SSL Certificate
We are looking for the DNS v2 sensor which is not...
Tue, 10 Jun, 2025 at 4:32 PM
I use the SLA Plug-in, Data Pump Plug-in, or the DB Plug-in from CORP-IT. Now that Paessler has acquired ITPS, what is going to happen to these plug-ins? Is there anything I should do?
Article Comments
This article applies as of...
Tue, 10 Jun, 2025 at 4:32 PM
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User Story
Hi,
i would like to monitor our VMware Horizon View.
It woul...
Tue, 10 Jun, 2025 at 4:32 PM
Hi Paessler team
We have several linux machines which we can access only via SSH. The SSH memory sensor (we have the German version and they are called "SSH Speicherinfo") returns free memory instead of available memory. Free is...
Tue, 10 Jun, 2025 at 4:32 PM
I'd like to change the default warning and error levels for our Diskspace monitor (from 25 and 10 to 10 and 5). Is there a configuration file to modify to change the default behavior of the sensor, or a way to create a new sensor with t...
Tue, 10 Jun, 2025 at 4:32 PM
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User story
Systems in our workflow that receive PRTG e-mail notifications...
Tue, 10 Jun, 2025 at 4:32 PM
With modern antivirus, what should be escluded for PRTG:
Processes
Folders
URLs
Behavioural analysis?
I found some very old answers, and technology has changed.
Article Comments
Hello there,
Thank you for using P...
Tue, 10 Jun, 2025 at 4:32 PM
Hi,
Can I monitor if a service is running or not, on a Linux machine, without installing an agent, or SNMP or anything? Just by using an SSH sensor?
Thanks
Article Comments
Dear aristosv
Yes – as long as you can put the ac...
Tue, 10 Jun, 2025 at 4:32 PM
I'd really like to use the free push notification service ntfy with PRTG, is there some easy way to do this?
https://ntfy.sh/
Also, I'd like to monitor my ntfy instance to make sure it's up and running, is that possible?
...
Tue, 10 Jun, 2025 at 4:32 PM
How can I customize a report to ONLY show me devices with downtime only? I do not want to edit the template because there are times when I would like both uptime and downtime. Can I add copy one of the templates and modify it to just includ...
Tue, 10 Jun, 2025 at 4:32 PM
Dear team,
As we have installed PRTG in our cilent's side. The requirement is that " Can we customized the report that consists of all the downtime of specific link?" . The downtime within the year /Month must be reported to...
Tue, 10 Jun, 2025 at 4:32 PM
I am new to reporting with PRTG, so please forgive me. I have never setup a report so this is my first time. I would like to have a report that can show me for a week the downtime with my network equipment that is in its own group. The dow...
Tue, 10 Jun, 2025 at 4:32 PM
What is the PRTG Billing Tool and where can I find it?
Article Comments
Important notice: The information in this article is outdated. The PRTG Billing Tool is not available anymore. As an alternative, please use the Paessler PR...
Tue, 10 Jun, 2025 at 4:32 PM
I would like to monitor my SAP systems with PRTG. Is this possible?
Article Comments
This article applies to PRTG Network Monitor 24
Monitor your SAP database with a PRTG extension
Paessler now offers various PRTG extensions...
Tue, 10 Jun, 2025 at 4:32 PM
what steps have been taken for database monitoring
can you anyone please explanation step by step procedure of be taken
Article Comments
Hi there,
I recommend to take a look at this article. PRTG has different Sensors which...
Tue, 10 Jun, 2025 at 4:32 PM
Wondering if anyone is using this in a production environment. I have roughly 11,000 sensors. And am struggling to get this to export to SQL?
What set are you using to get this done ? Thanks
Article Comments
Hi,
What exactly...
Tue, 10 Jun, 2025 at 4:32 PM
Hi,
The 1min, 15min, 30min, 1h and 24h "data table" reports provide complete data. But I want to remove the periodic details that appear according to the chosen time (1min, 15min, 30min) in a table format.
The image below repr...
Tue, 10 Jun, 2025 at 4:32 PM
Hello, I am trying to make a Report with a graph with only the hours from 6 to 8 but it shows me the whole graph from 6am (which is the hour that i select to start the graph) to 6am of the next day.
I already set up a new schedule where i ...
Tue, 10 Jun, 2025 at 4:32 PM
I can run a report for disk space and it shows all servers in that group regardless of space usage.
How can I filter it to only show disks which exceed the threshold?
Thanks
Article Comments
Hello Aich,
I'm afraid that a f...
Tue, 10 Jun, 2025 at 4:32 PM
Hi,
I'm Trying to get the sensors included in each report, but the api currently not expose this data..
This is the URI:
https://{prtg_server}/api/table.json?content=reports&output=json&columns=objid,name,template,period,s...
Tue, 10 Jun, 2025 at 4:32 PM
Hey,
We are using the SNMP Traffic Sensor on our router to monitor the traffic rates in and out from our internet connection. The trouble is, when it goes down, it's still connected but the traffic just sits at 0.00mbps etc... Is ther...
Tue, 10 Jun, 2025 at 4:31 PM
