kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

oracle JDK
our security department has identified issues with Oracles JDK licensing. it appears that our install is running Oracle’s JDK/RTE. If so, do the applications leveraging Java have license agreements with Oracle that covers the subscripti...
Tue, 10 Jun, 2025 at 4:33 PM
Error caused by lookup value 'No Secure Protocol Available' in the channel 'Security rating'
What does this error message means? How to solve the issue? Article Comments Based on the description provided I can see the sensor you are using uses lookups to determine the status values of one or more channels. When the se...
Tue, 10 Jun, 2025 at 4:33 PM
Detection of network adaptor status
I have tried the "Windows Network Card" sensor, but it neither detects cable disconnection nor physically removing the network adaptor from the computer. I used a USB to NIC adaptor and unplugged it from the computer, expecting th...
Tue, 10 Jun, 2025 at 4:33 PM
[Open] mplement RSync native sensor
User story Rsync is widely used on NAS to back up data to another NAS. Currently, if only the service or the authentication fails, PRTG cannot see it and we must then wait to receive the alert mail indicating the failure of the replicatio...
Tue, 10 Jun, 2025 at 4:33 PM
Adding new sensors using PRTG-API
So this is largely for the attention of Lord Milko however PRTG may be able to help. I need to add WMI Memory Sensor to PRTG for over 450 devices. How can this be achieved with API / Batch Article Comments Please see Object Cre...
Tue, 10 Jun, 2025 at 4:33 PM
Threshold Trigger
Hello, I have an Advanced Custom Sensor (Powershell) with approx. 150 Channels. I want to have a notification if the threshold of any channel has been reached. Is there a way to automatically create the notification triggers or do I hav...
Tue, 10 Jun, 2025 at 4:33 PM
Weird behaviour regarding SNMP table and information about stack ports
Hello, I am seeing some strange behaviour with my attempts to read the status of stack ports of stacked switches. The OID of the table I am looking at is 1.3.6.1.4.1.2356.16.1.13.7.2 When I add this table I get an overview of all the ...
Tue, 10 Jun, 2025 at 4:33 PM
prtg desktop error
Hello, When trying to seup a new prtg desktop connection to our core sevrer we get the following error: This server is running PRTG version . We only support 17.4.35.1000 or higher. Any indication where we can look for logs to see wha...
Tue, 10 Jun, 2025 at 4:33 PM
SSO broken after updating to 23.2.83.1760+
Hello, Our PRTG updated this morning and since has broken SSO. Having retraced the setup we can confirm no settings have changed, has anyone else had any issue with this version? The error when attempting to login via SSO - "Your...
Tue, 10 Jun, 2025 at 4:33 PM
Does PRTG can support Database backup jobs monitoring?
Hi, I successfully setup basic SQL performance using the SQL server sensors available in PRTG. But I have problem in setting up special DB monitors below? Please advise if PRTG can support this? Databases - Days Since Last Backup Datab...
Tue, 10 Jun, 2025 at 4:33 PM
Can I monitor the selftests of my APC?
My APC UPS is running selftests on a regular schedule. I'd like to be able to monitor the results so I know when to replace the battery. Is that possible? Article Comments This article applies to PRTG Network Monitor 16 or ...
Tue, 10 Jun, 2025 at 4:33 PM
How to monitor a HTTP server while ignoring DNS
I need to monitor how a webserver responds to a "GET /test" request using a specific host header value. I'm pretty sure I've already used this before, but now I can't for the life of me find out how to do it with eit...
Tue, 10 Jun, 2025 at 4:33 PM
Can't add HTTP sensor for Dell Remote Access Controller 8
I've been trying to add an HTTP sensor for all the Drac cards in my company's PRTG system, and PRTG isn't picking it up when I auto-discover for the sensor. when I manually try to add the "HTTP" sensor it gives me an...
Tue, 10 Jun, 2025 at 4:33 PM
Need help monitoring a Windows Scheduled Task using ScheduledTask2XML
I downloaded ScheduledTask2XML and moved it into EXEXML under the Custom Sensors and setup a new custom sensor. Under Parameters I put in -c=Servername -t=taskname but I keep getting the error can't find task on this server. Anyone else...
Tue, 10 Jun, 2025 at 4:33 PM
OID too long for access point?
Hello, I have an OID for getting the total number of connected devices to an access point and its radio's. I tried this on two different access point models from the same company (Huawei). One access points gives the number of users ...
Tue, 10 Jun, 2025 at 4:33 PM
Using donuts with libraries
Is it possible to edit status donuts so that they can display info about libraries? I used the custom object to display libraries as a whole, that works fine. However, I would like to have sensor totals and alarms of a library. Arti...
Tue, 10 Jun, 2025 at 4:33 PM
Firewall active policy sessions
Hello, it's posible to monitor a the active sessions of an specific policy in a Firewall Fortinet? I try through SNMP but couldn't found the specifics OID to give these data. Article Comments hello, please contact Fortin...
Tue, 10 Jun, 2025 at 4:33 PM
Send out emails and alerts for only certain sensors
Hello, Each month, we have a maintenance where we reboot the servers in our environment. Normally during these maintenance windows, we disable the alerts from sending emails by using an invalid SMTP port in the Administration settings. We...
Tue, 10 Jun, 2025 at 4:33 PM
Allow multiple SSO groups with different permissions
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to add multiple SSO groups, ...
Tue, 10 Jun, 2025 at 4:33 PM
Remote Probe using TLS V1
I am downloading a remote Probe installer from the management server for a Windows 2019 Standard server. In the web management, I set it to use the strong security TLS option, and even set the host OS to use TLS v1.3 by default by editing W...
Tue, 10 Jun, 2025 at 4:33 PM
Manually Update Remote Probes
Hello, Our system has multiple servers acting as remote probes. Is it possible to update them manually in order to control when they will go down? It would be beneficial to pause/stop the monitoring service for that remote probe, install ...
Tue, 10 Jun, 2025 at 4:33 PM
How can I give input on upcoming sensors?
I want to give input on upcoming sensors. How can I do that? Article Comments How to give input on upcoming sensors If you want to share your needs and give us a better idea about how you work with different technologies, plea...
Tue, 10 Jun, 2025 at 4:33 PM
How to monitor a file content with differd words
Hi, I need to monitor a log file for different words. The log file exists on every server in our environment. I have already tried with the file content sensor. It finds the words as I need with the regular expression. However, I can't...
Tue, 10 Jun, 2025 at 4:33 PM
Autoupdate 16.4.27.6720 fehlgeschlagen
Sehr geehrte Damen und Herren, das automatische Update von Version 16.2.23.3270 auf 16.4.27.6720 funktioniert bei uns nicht. Der Update Status enthält folgende Fehlermeldung: Neues ToDo-Ticket: Auto-Update fehlgeschlagen Das Auto-Update...
Tue, 10 Jun, 2025 at 4:33 PM
Device Template - SNMP Switch
I was directed to this topic (https://helpdesk.paessler.com/en/support/solutions/articles/76000041645-how-can-i-include-and-exclude-sensors-from-device-templates) but I am still a bit stumped so wanted to explain what I am after doing. I ...
Tue, 10 Jun, 2025 at 4:32 PM
What is the vulnerability fixed in PRTG 23.4.88.1429 about?
In the Hotfix release for PRTG 23.4.88.1429, the following fix is mentioned: Webserver - important:  We fixed a path traversal vulnerability in the PRTG Webserver that could be leveraged without authentication. Is there more informa...
Tue, 10 Jun, 2025 at 4:32 PM
Autodiscovery duplicate sensor
Hi guys, can you please let me know why when I run the autodiscovery on a group device/device with standard template, i find duplicate sensor? Is it possible to avoid existing sensor? Article Comments Hello psechi, thank you f...
Tue, 10 Jun, 2025 at 4:32 PM
Device Template hostname
Is it possible to use a variable in the Device Template? I've created a template for device type X with a number of sensors and would like to run Auto-Discovery with a Template and have it auto populate the hostname in the sensor descri...
Tue, 10 Jun, 2025 at 4:32 PM
[OPEN] More Granular User Rights Management
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As an IT provider using PRTG, we want more granular options fo...
Tue, 10 Jun, 2025 at 4:32 PM
Map rotation now fails on map #2
Version PRTG Network Monitor 23.2.84.1566 x64 Maybe after update to this version, map rotation now gives the error 'Map refresh failed' on the second map. Fx. (numbers deleted) https://prtg.mycompany.dk/public/mapshow.htm?ids=3761,1...
Tue, 10 Jun, 2025 at 4:32 PM
"Sensorpakete" auf andere Core Server "kopieren"
Gibt es eine Möglichkeit eine Sammlung von Sensoren von einem Core-Server auf einen anderen zu kopieren? Diese Sensoren auf jedem Core-Server händisch zu konfigurieren würde viel zu lange dauern. Vielen Dank im Voraus. Article Com...
Tue, 10 Jun, 2025 at 4:32 PM
[OPEN] pause notifications not monitoring during maintenance
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to retain monitoring for my sensors tha...
Tue, 10 Jun, 2025 at 4:32 PM
PRTG Map in Iframe just shows blank window
Hi, I am trying to embed a PRTG Map into an iframe on a sharepoint site however all that appears is a blank screen. It looks like the iframe is connecting to my PRTG instance without issue as the bottom of the frame has the PRTG links, ...
Tue, 10 Jun, 2025 at 4:32 PM
Syslog forwarding
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to forward received Syslog messages to ...
Tue, 10 Jun, 2025 at 4:32 PM
WMI NTLM Connection
Dear Support, we need to specify NTLM Authentication in our domain, as we need to configure an external host with Kerberos and want to avoid NTLM Traffic to that host. My planned way was to activate Network Security: Restrict NTLM: NTLM a...
Tue, 10 Jun, 2025 at 4:32 PM
Why are my credentials suddenly resulting in an error?
I am getting an error after editing or renaming more than one device. What are the steps to not get such an error? Article Comments This article applies as of PRTG 23 How do I avoid getting an error when editing more than one ...
Tue, 10 Jun, 2025 at 4:32 PM
Windows Updates Status (Powershell) sensor is failing with error 0x80244007
My former working Windows Updates Status (Powershell) sensors fail with Exception calling "Search" with "1" argument(s): "Exception from HRESULT: 0x80244007". What is going on? Article Comments Impo...
Tue, 10 Jun, 2025 at 4:32 PM
PRTG 20.1.55 and the update for Universal C Runtime in Windows
When I try to update to or install PRTG 20.1.55 on my Windows system, the installation stops with the following error message: python.exe – System Error The program can’t start because api-ms-win-crt-runtime-1-1-0.dll is missing from your...
Tue, 10 Jun, 2025 at 4:32 PM
My server is pretty sophisticated, but PRTG is still slow on Windows 2012R2?
The server PRTG runs on is pretty powerful, Windows runs fine (as everything else), but PRTG is rather slow and nearly unusable. Is there anything I can do about it? The installed Windows version is 2012R2. Article Comments Imp...
Tue, 10 Jun, 2025 at 4:32 PM
SQL Server 2022 sensor
Hi, Is there a SQL 2022 sensor available? Thank you, Article Comments Hello there, Thank you for using PRTG. You can monitor Microsoft SQL Server 2022 using our native sensor. For more details, please refer to the fol...
Tue, 10 Jun, 2025 at 4:32 PM
Notification via MODBUS / TCP
Moin, Ist es möglich mit PRTG eine Art "Summenstatus" an ein übergeordnetes System bereitzustellen. Unter https://www.paessler.com/manuals/prtg/notifications haben ich keinen Eintrag gefunden. Unter https://www.paessler.com/manu...
Tue, 10 Jun, 2025 at 4:32 PM
OPEN: Feature Request: Support Kerberos authentication for WMI sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story For security reasons, Microsoft recommends to disable NTLM and...
Tue, 10 Jun, 2025 at 4:32 PM
how to read json from local file
I have a series of json files located on a file server (in my case on the local PRTG server). I would like to process that json information I see a few solutions, but i'm wondering if there is a better one. I could set up a webserve...
Tue, 10 Jun, 2025 at 4:32 PM
We cannot add DNS sensors from the Search option within PRTG.
We type DNS with no other options selected & only these four sensors are displayed. IP on DNS Blacklist SNMP HPE BladeSystem Blade SNMP HPE BladeSystem Enclosure Health SSL Certificate We are looking for the DNS v2 sensor which is not...
Tue, 10 Jun, 2025 at 4:32 PM
What PRTG sensor types support IPv6?
Which of the existing sensor types can I use to query devices via the IPv6 protocol? Article Comments This article applies as of PRTG 20 Important: The following article will no longer be updated. Check the sensor's remark...
Tue, 10 Jun, 2025 at 4:32 PM
What does the acquisition of ITPS AG by Paessler AG mean for me as a CORP-IT Plug-in user?
I use the SLA Plug-in, Data Pump Plug-in, or the DB Plug-in from CORP-IT. Now that Paessler has acquired ITPS, what is going to happen to these plug-ins? Is there anything I should do? Article Comments This article applies as of...
Tue, 10 Jun, 2025 at 4:32 PM
Monitoring VMware Horizon View
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story Hi, i would like to monitor our VMware Horizon View. It woul...
Tue, 10 Jun, 2025 at 4:32 PM
SSH Linux sensor returns free instead of available memory
Hi Paessler team We have several linux machines which we can access only via SSH. The SSH memory sensor (we have the German version and they are called "SSH Speicherinfo") returns free memory instead of available memory. Free is...
Tue, 10 Jun, 2025 at 4:32 PM
Changing settings for Default Sensor
I'd like to change the default warning and error levels for our Diskspace monitor (from 25 and 10 to 10 and 5). Is there a configuration file to modify to change the default behavior of the sensor, or a way to create a new sensor with t...
Tue, 10 Jun, 2025 at 4:32 PM
Include Message-ID header in notification emails generated by PRTG
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story Systems in our workflow that receive PRTG e-mail notifications...
Tue, 10 Jun, 2025 at 4:32 PM
Antivirus Exclusion
With modern antivirus, what should be escluded for PRTG: Processes Folders URLs Behavioural analysis? I found some very old answers, and technology has changed. Article Comments Hello there, Thank you for using P...
Tue, 10 Jun, 2025 at 4:32 PM
Monitor process status using SSH sensor
Hi, Can I monitor if a service is running or not, on a Linux machine, without installing an agent, or SNMP or anything? Just by using an SSH sensor? Thanks Article Comments Dear aristosv Yes – as long as you can put the ac...
Tue, 10 Jun, 2025 at 4:32 PM
How can I use the push notification application "ntfy" with PRTG?
I'd really like to use the free push notification service ntfy with PRTG, is there some easy way to do this? https://ntfy.sh/ Also, I'd like to monitor my ntfy instance to make sure it's up and running, is that possible? ...
Tue, 10 Jun, 2025 at 4:32 PM
I want a report of downtime only?
How can I customize a report to ONLY show me devices with downtime only? I do not want to edit the template because there are times when I would like both uptime and downtime. Can I add copy one of the templates and modify it to just includ...
Tue, 10 Jun, 2025 at 4:32 PM
Report customization
Dear team, As we have installed PRTG in our cilent's side. The requirement is that " Can we customized the report that consists of all the downtime of specific link?" . The downtime within the year /Month must be reported to...
Tue, 10 Jun, 2025 at 4:32 PM
Reports for Downtime Only
I am new to reporting with PRTG, so please forgive me. I have never setup a report so this is my first time. I would like to have a report that can show me for a week the downtime with my network equipment that is in its own group. The dow...
Tue, 10 Jun, 2025 at 4:32 PM
What is the PRTG Billing Tool?
What is the PRTG Billing Tool and where can I find it? Article Comments Important notice: The information in this article is outdated. The PRTG Billing Tool is not available anymore. As an alternative, please use the Paessler PR...
Tue, 10 Jun, 2025 at 4:32 PM
Can I monitor SAP database systems with PRTG?
I would like to monitor my SAP systems with PRTG. Is this possible? Article Comments This article applies to PRTG Network Monitor 24 Monitor your SAP database with a PRTG extension Paessler now offers various PRTG extensions...
Tue, 10 Jun, 2025 at 4:32 PM
how to monitoring database
what steps have been taken for database monitoring can you anyone please explanation step by step procedure of be taken Article Comments Hi there, I recommend to take a look at this article. PRTG has different Sensors which...
Tue, 10 Jun, 2025 at 4:32 PM
SQL Data Extractor
Wondering if anyone is using this in a production environment. I have roughly 11,000 sensors. And am struggling to get this to export to SQL? What set are you using to get this done ? Thanks Article Comments Hi, What exactly...
Tue, 10 Jun, 2025 at 4:32 PM
How can I remove table details in report?
Hi, The 1min, 15min, 30min, 1h and 24h "data table" reports provide complete data. But I want to remove the periodic details that appear according to the chosen time (1min, 15min, 30min) in a table format. The image below repr...
Tue, 10 Jun, 2025 at 4:32 PM
Report Graph PRTG
Hello, I am trying to make a Report with a graph with only the hours from 6 to 8 but it shows me the whole graph from 6am (which is the hour that i select to start the graph) to 6am of the next day. I already set up a new schedule where i ...
Tue, 10 Jun, 2025 at 4:32 PM
How to filter out only systems which breach threshold
I can run a report for disk space and it shows all servers in that group regardless of space usage. How can I filter it to only show disks which exceed the threshold? Thanks Article Comments Hello Aich, I'm afraid that a f...
Tue, 10 Jun, 2025 at 4:32 PM
Get Sensor List for each report
Hi, I'm Trying to get the sensors included in each report, but the api currently not expose this data.. This is the URI: https://{prtg_server}/api/table.json?content=reports&output=json&columns=objid,name,template,period,s...
Tue, 10 Jun, 2025 at 4:32 PM
SNMP Traffic Sensor to be 'down' after x seconds of 0.00mbps
Hey, We are using the SNMP Traffic Sensor on our router to monitor the traffic rates in and out from our internet connection. The trouble is, when it goes down, it's still connected but the traffic just sits at 0.00mbps etc... Is ther...
Tue, 10 Jun, 2025 at 4:31 PM
Reduce/control report page number - Custom report
Hi there, I changed the "data table" report to print just the overview. But it still prints 1 sensor per page. I already changed the "page break before / after" elements of the files: "report.css", "prin...
Tue, 10 Jun, 2025 at 4:31 PM
Reporting on Uptime
I need to report on the uptime of some devices, I'm happy to use a Ping Sensor as the indicator sensor. But all I see is downtime, and I want the uptime, I know its a simple calculation but I'd like to be able to run a report with t...
Tue, 10 Jun, 2025 at 4:31 PM
Down / Up Reporting showing device names and time/dates
Following recent multiple system outages, it would be a great help to produce a report showing the date/time, device name and state for all down/up activities over a given time period. Ideally this would be a new report template similar ...
Tue, 10 Jun, 2025 at 4:31 PM
Downtime exceeding Threshold Report
There are Ping-Sensors set up at all locations, monitoring the availability of the connections. At the end of each month I need a report or at least some sort of feedback containing all locations where the downtime exceeded a certain limit ...
Tue, 10 Jun, 2025 at 4:31 PM
Reports with Device Name & Sensor ID, Parent Device, statistics
Hey there. Trying to work with PRTG reports and export a list of all sensors in a group, but containing device name and sensor ID, among some stats for those devices/sensors, in the exports. (best I've done so far was get the sensor I...
Tue, 10 Jun, 2025 at 4:31 PM
SLA Calculation
We are currently reviewing SLA calculation by calculating raw data from PRTG. Let us say that we want to calculate SLA from 1 to 31 January 2019 (31 days), in this interval we know this data (by analysing raw data): Uptime: 25 days Dow...
Tue, 10 Jun, 2025 at 4:31 PM
PRTG Data Extractor hang
Hi, I am using the Data Exctractor to feth the data out of PRTG. Now I run into the issue the Exctractor stops after 62626 lines all time in the table AbsoluteData Any Idea why? Article Comments Sorry, the tool is discontinue...
Tue, 10 Jun, 2025 at 4:31 PM
SLA reports
Hello, How can I create SLA reports with PRTG? ... % availability, sla breaches ... I not mean cisco's ip sla explained well in the usergauide. Steffen Article Comments Hello, I'm afraid it isn't possible to g...
Tue, 10 Jun, 2025 at 4:31 PM
Reports into Power BI via API?
Hi all, I hope you can help. We currently are in the process of creatinga dashboard in PowerBI, ultimately we want to display one live chart for critical servers sensors and a seperate chart to show uptime for critical servers daily, this...
Tue, 10 Jun, 2025 at 4:31 PM
Automatic reports with data of last 12 months
Hey, is there a way i can schedule a report with data in it from the last 12 months? I can create a report with data from 1 year (current), but on the 1th of January, the report will almost be ready. It would be very handy to have the rep...
Tue, 10 Jun, 2025 at 4:31 PM
Are there any limits for using Cloud Ping and Cloud HTTP sensors?
I would like to know how many sensors I can add to PRTG that use the PRTG Cloud. Is there a maximum number of cloud sensors that I can create per PRTG installation? Is the usage of the sensor types Cloud HTTP and Cloud Ping restricted someh...
Tue, 10 Jun, 2025 at 4:31 PM
How do I monitor SharePoint storage for low space?
Hello, Our SaaS Sharepoint storage reached its maximum limit and I would like to know if there is a sensor or custom sensor setting that I can use to monitor this. Same as how we monitor disk space on a computer and get alerts when it goe...
Tue, 10 Jun, 2025 at 4:31 PM
Can I share the monitoring data from PRTG with a SCADA system?
I want to connect PRTG to a SCADA system. Is there a way to do this? Article Comments This article applies as of PRTG 23 Monitoring OT environments PRTG already comes with various sensors that can help you monitor your OT en...
Tue, 10 Jun, 2025 at 4:31 PM
How can I monitor the up-to-dateness of McAfee anti-virus scanners on my system?
I would like to monitor the age of McAfee anti-virus signatures on the computers in my network in comparison to the latest available release version. If my version is not up-to-date, PRTG should indicate this with a corresponding sensor sta...
Tue, 10 Jun, 2025 at 4:31 PM
Do I need one sensor for each port of every switch?
In my network I have several switches that I want to monitor. However, I am wondering if I really need to create one sensor per port. What would you advise? Article Comments This article applies to PRTG Network Monitor 16 or lat...
Tue, 10 Jun, 2025 at 4:31 PM
How can I monitor TXT records on my DNS with PRTG?
I have got TXT records that I need to check on my domain because SPF, DKIM, or other services require these records. I would like PRTG to confirm that the records exist and that their content is correct. How can I monitor the TXT records ...
Tue, 10 Jun, 2025 at 4:31 PM
[OPEN] Acknowledge Sensors In Warning Status
Want this feature implemented? Please upvote! Posts in this thread won't be published. Read Me! User Story As a PRTG User, I want to acknowledge warning states (since they appear often within our environment). Details of User...
Tue, 10 Jun, 2025 at 4:31 PM
How can I access the AJAX web interface of PRTG with Internet Explorer 9 or IE10?
Although I load the AJAX Web GUI of PRTG with IE9, the login option AJAX Web GUI (All features, optimized for desktop access) is shown in gray color and the login fails. —or— There is a message that my browser is not supported and after...
Tue, 10 Jun, 2025 at 4:31 PM
How can I create self-signed client certificates to securely communicate with OPC UA sensors?
I want to create and use a self-signed client certificate in my Credentials for OPC UA settings. How can I make my own self-signed client certificate that fulfills the requirements? Article Comments This article applies as of PR...
Tue, 10 Jun, 2025 at 4:31 PM
Can PRTG Monitor the License Expiration of ITOps Board?
Hello. Since we are highly dependent on ITOps Board for our infrastructure but have a lengthy order process, we would like to keep a close eye on the expiration of the ITOps Board license so that we can trigger the purchase process early ...
Tue, 10 Jun, 2025 at 4:31 PM
Maintenance Days Left
what happens at the end of the Maintenance Days? Is it separate from the license? Important Notice: PRTG Network Monitor has moved to a subscription-based licensing model as of July 1st 2024. Perpetual licenses with maintenance renewal are n...
Tue, 10 Jun, 2025 at 4:31 PM
License expiration. What will be affected?
Hello, I would like to know what happens upon license expiration in PRTG? Does PRTG loose its functionality or any features? Sensor ? how to backup sensor or export/import sensor ? Thank you. Article Comments Important...
Tue, 10 Jun, 2025 at 4:31 PM
License / Renewal / Upgrade
If I weer to buy 2,500 sensor license is that forever or does that license need to be renewed per year or after a specific length of time? Also if for some reason I needed to add more than 2500 sensors can I go up to the next plan as an u...
Tue, 10 Jun, 2025 at 4:31 PM
Maintenance expired
Please would you help me with this question regarding the maintenance subscription for PRTG? Our Server maintenance has expired recently and we will be looking to renew shortly but it will take few months before we can reinstate the mainten...
Tue, 10 Jun, 2025 at 4:31 PM
PRTG Data Exporter Release Notes
Keep up-to-date with the latest release notes from the PRTG Data Exporter, a PRTG extension. Article Comments PRTG Data Exporter July 2, 2024 - Version 2024.5.28.2 New Improved application performance and significantly ...
Tue, 10 Jun, 2025 at 4:31 PM
PRTG MultiBoard & PRTG app for Desktop Release Notes
Is there anyway I can find updates to PRTG MultiBoard and PRTG app for desktop outside of the application? Article Comments Applies as of PRTG 25 and PRTG app for desktop 25.3.0 PRTG MultiBoard and PRTG app for desktop release notes Note:...
Tue, 10 Jun, 2025 at 4:31 PM
WMI Account requirements
Hi Paessler, I know this is a bit of a hot topic as you dont own WMI. However it would be HUGELY beneficial if you could release some kind of official documentation on what access requirements around COM and WMI short of allowing domain ...
Tue, 10 Jun, 2025 at 4:31 PM
"SNMP Traffic" sensor
I monitors routers via "SNMP Traffic" sensor (bandwidthsensor, snmptrafficsensor) This sensor draws Graphs only for Traffic speed, and have Limits only for Traffic speed. How can i get Graphs for Traffic volume? How can i enable...
Tue, 10 Jun, 2025 at 4:31 PM
Placeholder values reference?
I am working on sending some custom notification emails via a Powershell script. During this process I ran into some problems as I could not easily identify what the Placeholder values would be when they were passed from the Notification tr...
Tue, 10 Jun, 2025 at 4:31 PM
MS SQL Sensor Showing Rows That Should Not Exist
I am runnng a Microsoft SQL sensor on the PRTG remote probe with a SQL script (see below for the script). When I run the script from Management Studio it works as it should (returns 0-5 affected rows). However, when I try to run the same s...
Tue, 10 Jun, 2025 at 4:31 PM
Total traffic more than Bandwidth
Hello. I would like to ask a question about accuracy or work principle of traffic sensor. I have WAN connection where bandwidth is 100Mb but in 30 days traffic detail i see for a day for instance 137Mb. In live data also I can see approxima...
Tue, 10 Jun, 2025 at 4:31 PM
Error when a backup happens Exchange DAG Sensor 'Content Index State'
Every hour we take a backup of our Exchange Servers and when these backups happen PRTG sends out alerts : Down Last Message: Error by lookup value 'Error' in channel 'Content Index State' This is part of the Exchange ...
Tue, 10 Jun, 2025 at 4:31 PM
Google Analytics - Active Users (Custom Metric)
I'm looking for some examples of how to create a custom metric with the Google Analytics sensor. Google Analytics Sensor https://www.paessler.com/manuals/prtg/google_analytics_v2_sensor There are some other KB's that point to th...
Tue, 10 Jun, 2025 at 4:31 PM
How to get max value of Sensor's Historic data (etc: bandwidth of sensor eth0)?
I need get max value of Sensor's Historic data (etc: bandwidth of sensor eth0)? Pls help me? Article Comments You can use PRTGapi (see my signature) and the following command for that: Get-Sensor -Id 12345 | Get-SensorHis...
Tue, 10 Jun, 2025 at 4:31 PM
How to detect man in the middle attack using PRTG?
I need to detect the man in the middle attack source in my network Article Comments Hi there, I'm afraid that PRTG is not the right software to detect this. You might want to look for firewalls detecting man in the middle ...
Tue, 10 Jun, 2025 at 4:31 PM