kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Using SIP Options Ping without a Username or Password
Is there a way to use the SIP Options Ping sensor on PRTG without a using a Username or Password? Article Comments Hi siers, No, both fields for username and password are required. Best regards, Sebastian Apr, 2019 - Per...
Tue, 10 Jun, 2025 at 4:29 PM
Temp alert device that will link up with PRTG
I am looking to buy some temperature alerting devices for my server room and would like to link them with PRTG. What does everyone suggest? Article Comments Hey bpetley, Please refer to the following KB articles which addres...
Tue, 10 Jun, 2025 at 4:29 PM
monitor the redirection page, site
How can I monitor the redirection of a website, example in prtg I configure there www.google.com.br but when I open in the browser google puts me to another site it is an internal application of ours Article Comments Hello Dan...
Tue, 10 Jun, 2025 at 4:29 PM
SNMP TRAP Receiver - Sending Notification for each received Trap
Hi, currently the SNMP TRAP Receiver is useless for us. We have Oracle Enterprise Manager, this one sends SNMP Traps to PRTG. PRTG SNMP TRAP Receiver set a sensor to Status red, orange if a defined counts of received SNMP TRAPS is reache...
Tue, 10 Jun, 2025 at 4:29 PM
Changing the IP address of a device
In our Internet delivery environment, the switches and routers used to be managed from the outside. Awhile back (before me), management was switched to a separate internal networks. No one updated the IP address entries on the associated ...
Tue, 10 Jun, 2025 at 4:29 PM
Monitoring Volumes.
Hello! Can PRTG somehow monitoring Windows Volumes (HDD) without assigned Letter. For exmple we create a Parition on 500Gb, but don't assign a letter (for example F:). Can we find out this? Thank you! Article Comments Pr...
Tue, 10 Jun, 2025 at 4:29 PM
consume disk in server
you can see how many gigas a server consumes daily, only wanted all the servers in the monitoring without having to take a report one by one Article Comments Dear Daniel, please clarify: Do you want to get a report which shows...
Tue, 10 Jun, 2025 at 4:29 PM
Delay in the Syslog Sensor
Hello, I run my PRTG with a local probe and a remote probe. Both of them have configured a Syslog sensor with its defaults settings. I use a Syslog Generator to send messages to the devices running the probes. The sensors recognize the ...
Tue, 10 Jun, 2025 at 4:29 PM
HTTP API Request History
Hi, Are all the HTTP GET requests made to PRTG's API logged somewhere? Thanks in advance. Article Comments Hi João, They sure are; please check <PRTG Data Directory>\Logs\webserver\webserver.log. The others are ...
Tue, 10 Jun, 2025 at 4:29 PM
Custom sensor to download files from FTP Server
Hello. Can I create a custom sensor to verify and download new files from a FTP Server? The idea is the sensor checks if there are new files on FTP Server. If yes, it downloads the files. How do I do it? Thanks. Article Commen...
Tue, 10 Jun, 2025 at 4:29 PM
Changing the standard color on the map e.g. Sunburst
I would like in e.g. on the Sunburst the colors green, belb, red, blue, etc. adjust. I want to use our corporate colors. Is this possible to Change These Settings? And where can I make the default settings? Thanks in advance Art...
Tue, 10 Jun, 2025 at 4:29 PM
How to add AD-user or AD-group into built-in "PRTG Administrators" group?
How to add AD-user or AD-group into built-in "PRTG Administrators" group? Article Comments Hi, it is not possible adding AD Users / Groups to the PRTG Administrators group. You will have to give the whole user group w...
Tue, 10 Jun, 2025 at 4:28 PM
Possible to monitor memory usage of a service
I am trying to see if it is possible to use PRTG to monitor the memory and CPU usage of a individual service Article Comments I have never done this but it looks interesting. Checkout these articles: http://technet.microsoft...
Tue, 10 Jun, 2025 at 4:28 PM
SNMP test traps recieved by PRTG, but no trap messages recorded
Setting up PRTG from scratch and have most everything working, but trying to set up SNMP trap collection on PRTG. Installed the SNMP Trap Receiver on the probe device, no modifications to it at all (using default settings). Using snmptrapge...
Tue, 10 Jun, 2025 at 4:28 PM
how can access for pause sensor for prtg user group
hi all i have some user in prtg users group , i want they could pause some sensor. and dosent any action (for example : deleted or create or.... any action ) can prtg access this job for me? Article Comments Hi there, Unfort...
Tue, 10 Jun, 2025 at 4:28 PM
Trying to execute batch notification with psexec
Hi There, I'm trying to test the notification batch method to create a notification with a exe/batch file and attach it to a sensor. The batch tries to fire up a command with psexec to execute it on a remote server. With this we&...
Tue, 10 Jun, 2025 at 4:28 PM
Windows Updates Status (Powershell) sensor error
This is the error message from the sensor: Connecting to remote server xxx failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic. Article Comments Hi ...
Tue, 10 Jun, 2025 at 4:28 PM
Read Text from http Status Report Websites
Hi, I am looking for how to read a text (running, error) from a website in PRTG. This is a status report page of a web service. Is there a sensor that can do that? Article Comments The HTTP Advanced Sensor has content checks (...
Tue, 10 Jun, 2025 at 4:28 PM
Sensors and Remote Probes
If I have a Remote Probe at a branch office, is there a way to have the devices/sensors send their status/data to the Core server during the time the remote probe is offline for a reboot? Is there such a setting as precedence for sensors, s...
Tue, 10 Jun, 2025 at 4:28 PM
Windows Server Backup Sensor
All, I've implemented this sensor in my monitoring solution: https://github.com/htrengove/PRTGwindowsbackup/ It's running and connecting fine, I just seem to not be seeing the message of last successful backup. It's seems ...
Tue, 10 Jun, 2025 at 4:28 PM
SNMP Trap count
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like to be able to see the total count...
Tue, 10 Jun, 2025 at 4:28 PM
nginx monitoring
Hello, How can i monitor nginx web-server (linux)? I need a sensor like "Windows IIS Application sensor". Article Comments Have you seen this KB article already? https://helpdesk.paessler.com/en/support/solutions/arti...
Tue, 10 Jun, 2025 at 4:28 PM
Pulling IP address from API
Hi there, can i get the IP/FQDN from the API? i reallly need to be able to achieve this to maintain a list of our monitored items properly. kindest samuel Article Comments Hi Samuel, Yes, this is possible. To do this, use th...
Tue, 10 Jun, 2025 at 4:28 PM
Add a new sensor to several devices.
Is it possible to add a new sensor on several devices? There are several devices being monitored, but I need to add a new sensor to all the devices. Can you do it automatically? Article Comments Device Templates are what you'...
Tue, 10 Jun, 2025 at 4:28 PM
Fehler PE015 80070005: Access denied on all WMI sensors
I added a Windows Server 2016. Everything worked at first. Some hours later, all WMI-Sensors got the PE015 error. Rebooting the monitored device did not fix the error. The solution was to reboot the PRTG Server. I seems to be a BUG in PRTG...
Tue, 10 Jun, 2025 at 4:28 PM
How to get a list of devices newly discovered/created in specific date range
I'm using the following API command to get a list of newly created devices/sensors: /api/table.csv?content=messages&columns=objid,datetime,type,name,device,status,message&filter_status=501 Is there a way to specify a date rang...
Tue, 10 Jun, 2025 at 4:28 PM
How can i fix Get-WinEvent no matching Events found.
Hello, We have recently started with PRTG and like it very much so far. I'm trying to monitor an Altaro VM Backup Server. In the KB i've found an artickle with a script to monitor your Altaro. This unfortunately didn't work out ...
Tue, 10 Jun, 2025 at 4:28 PM
Dynamic REST Custom channel Name
Hello, I'm looking to create a sensor to map the channel name dynamically with a value from json. My API send : { "application": [ { "applicationName": "App1", "applicationPara...
Tue, 10 Jun, 2025 at 4:28 PM
EXE/Script Problem
I've a Problem I've used a script by the aim of a kb post :https://helpdesk.paessler.com/en/support/solutions/articles/62616-can-i-use-prtg-to-monitor-ad-group-membership and this is the error i've got , could you plz help me ab...
Tue, 10 Jun, 2025 at 4:28 PM
Export list of sensors by type and frequency?
Hi Paessler, Im trying to chart which sensors we use and in which quantity, similar to the list provided on the status page like thus 1x wmiprocessor, 6x wmivolume, 1x snmpuptime, 3x snmptraffic, 2x snmpdiskfree, 1x snmpcpu, 3x snmpme...
Tue, 10 Jun, 2025 at 4:28 PM
Templates
I created a server template with approx. 40 sensors. When I add a new device upon this template not all sensors are shown. I tried several times, also recrating the template. Best regards Article Comments What Sensors were yo...
Tue, 10 Jun, 2025 at 4:28 PM
Notifications - Templates - Object duplication
Hello, I was modifying my notifications templates directly from my group configuration interfaces. Each time I change a notification template settings by clicking on the template name to "edit notification template settings", ...
Tue, 10 Jun, 2025 at 4:28 PM
I'm getting 'No such object (SNMP error #222)
Hi, I'm trying to add bandwidth sensor for connected interfaces of Cisco ASA 5515 , but I'm getting 'No such object (SNMP error #222). Can anyone please help me to resolve this? Thanks Anton Article Comments De...
Tue, 10 Jun, 2025 at 4:28 PM
HP Proliant ILO snmp -- is there a custom mib that will alert as error for all 'failure predicted'?
Environment is a variety of HP servers with ILO 4 and later. ON the PRTG side, using the built in 'SNMP HP ProLiant System Health' sensor. Overall this sensor is working fantastic, getting dozens of different types of hardware inf...
Tue, 10 Jun, 2025 at 4:28 PM
Use API to assign Schedules to sensors
We have about 2k sensors and I would like to start automating some tasks around the management of them. Our maintenance schedules for server downtime is in another database and i want to be able to update schedule in PRTG via the web API i...
Tue, 10 Jun, 2025 at 4:28 PM
Übergabe von 2 oder mehr Werten für ein Parameter an ein Powershell Skript funktioniert nicht
Es existiert bei uns ein Powershell-Skript, welches vorhandene Snapshots von mehreren VMs erkennt und diese anhand von Alter und Ausnhamen (dazu gleich näheres!) filtert. Dies Ergebnis wird als XML Datei an den Sensor übergeben. Das funktio...
Tue, 10 Jun, 2025 at 4:28 PM
Behaviour of Auto-Discovery in regard to device naming
We have noticed that some devices appear in PRTG without a hostname after an Auto-Disocvery. For example, switches in our own network appear in PRTG with their name and IP-address, but some switches in the networks of our customers do not a...
Tue, 10 Jun, 2025 at 4:28 PM
Cisco NTP Association
I'm switching over to PRTG from another SNMP monitoring software. My current software shows me a warring if any of my switches become unsynchronized from their associated NTP servers. How would I do the same thing in PRTG? Art...
Tue, 10 Jun, 2025 at 4:28 PM
How can I exclude acknowledged down sensors from the map object table?
We use PRTG maps on televisions in our office and do not want to display alarms that we already acknowledged. Is it possible to remove acknowledged down sensors from the “DOWN Sensors” table in maps? Article Comments This articl...
Tue, 10 Jun, 2025 at 4:28 PM
New notification aboub Probe status.
Hello! I need to create Notification, which will be sended if one (selected) Probe will be offline. I confused a little, because as far as i understand i need to create this Notification on Root level, but this notification will work for ...
Tue, 10 Jun, 2025 at 4:28 PM
Flapping Sensorts
At the moment we have a fairly large install of PRTG (just over 1500 sensors) and we are currently in the process of reducing 'noise' from alarms - i.e. make it so an alarm is actually an issue to be dealt with rather than something...
Tue, 10 Jun, 2025 at 4:28 PM
file monitor sensor
How can I create a sensor to monitor a specific windows directory for XML files and then read within each new file created for a string inside the files? I'm only seeing the option to monitor a specific file, this need I have is to chec...
Tue, 10 Jun, 2025 at 4:28 PM
I want to compare data of a factory sensor with its own data of last week live, is it possible?
I have a factory sensor which is combination of two channels. I want to create a live graph on dashboard to compare this sensor with its own last week same day value. The graph should contain two channels for IN & out for today's ...
Tue, 10 Jun, 2025 at 4:28 PM
Simple Linux SSH script for monitoring output value
Hi, I have a USB temperature sensor running on a Debian machine and I want to add it to PRTG using an SSH script sensor. I am sure this question has been asked a million times before and I have spent an hour reading through other threads ...
Tue, 10 Jun, 2025 at 4:28 PM
WMI as Windows Service.
Hello! Generally speaking in case we come across with WMI problems and can't restart the PC can we just restart WMI-Service as Windows Service? Anyway, WMI exist as Windows Service? Article Comments Vasiliy, Yes, this is...
Tue, 10 Jun, 2025 at 4:28 PM
2 hour live view in map
I am a new PRTG user. We just got unlimited sensors and I'm starting to try and set up Maps. We are not really sure how we want maps or what maps we want set up yet. I'm sure it will take time to really pair down what information...
Tue, 10 Jun, 2025 at 4:28 PM
Sensor Factory - tag
I'm looking to setup a sensor factory for total bandwidth of a device using SNMP traffic sensors. What I'm wondering is can I do this but instead of specifying the sensor-id manually I'd like to use a tag instead to keep things ...
Tue, 10 Jun, 2025 at 4:28 PM
PRTG 18 MAP data table font size
Hi, We've updated our PRTG to version 18. Now our maps have the default FONT size. I have the line <div class="maptablecontainer" style="overflow:hidden;font-size:19px"> in our table.htm file. How do i g...
Tue, 10 Jun, 2025 at 4:28 PM
Compare system time with actual time
I am looking to create a sensor to confirm our NTP server actually has the correct time. I have found a 3rd party sensor, but a bit weary of using. Is there anything I can do to monitor this within PRTG? Creating a custom sensor perhaps?...
Tue, 10 Jun, 2025 at 4:28 PM
Background for channel label
I'm creating a network diagram map using the PRTG maps. Basically I've got my core switch with a connector to a total traffic channel sensor with a connector to the actual switch. That way I can see the amount of traffic going ove...
Tue, 10 Jun, 2025 at 4:28 PM
Feature request : SNMPv3 trap support
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I'd like to implement a full SNMPv3 setup ...
Tue, 10 Jun, 2025 at 4:28 PM
custom sensor: python... write to logs not output
Hello, I'm working on a custom sensor written in python. Is there a way to write directly to the log file without breaking the sensor? For instance, say I make a call to a web service and return an object. I'd like to write t...
Tue, 10 Jun, 2025 at 4:28 PM
Moving to new physical Server
Hi, I want to move my PRTG on prem server to a new box, ive read the moving to new server doc. Can i clone my exising server using imaging tools and bare bones restore or do i have to do the full fresh setup? If forced to do the full ...
Tue, 10 Jun, 2025 at 4:27 PM
Map font size too small
Hello guys, I'm trying various tips here from the forum to increase the font size on the map, but no options worked out. I tried to edit the "_Prtg.ObjectTree.Sunburst.Plugin" file the "fontsize" parameter. If I put ...
Tue, 10 Jun, 2025 at 4:27 PM
Mass changing of Vmware virtual machine power state handling
I have connected PRTG to our vCenter environment and as expected is has picked up all the Virtual machines. I would now like to change the VMware Virtual Machine Settings default handling of power options for all machines. Either by chan...
Tue, 10 Jun, 2025 at 4:27 PM
Total Traffic API
Dear Support Team, I need to call an API to receive below information: 1-traffic in (speed) 2-traffic out (speed) 3-Unicast in (speed) 4-Unicast out (speed) but the point is that i need only Avg or Sum of these parameter for specific date r...
Tue, 10 Jun, 2025 at 4:27 PM
Can you see exactly who paused a sensor?
i went into PRTG and saw a sensor was paused, i did not pause it. i know it says "paused by user" but can i see exactly who paused the sensor? Article Comments Hi there, Thank you very much for your contact. Please...
Tue, 10 Jun, 2025 at 4:27 PM
Is it possible to move multiple items on a map together instead of moving them one at a time.
I have a map with 50 or so objects and I want to add a new object above them at the top of the map. Do I need to move all the existing objects one-at-a-time? I don't see any way to do Multi-Edit with objects on a map. Article ...
Tue, 10 Jun, 2025 at 4:27 PM
[OPEN] Symantec Backupexec native Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG Admin I would like to use a native Symantec Backupex...
Tue, 10 Jun, 2025 at 4:27 PM
Verwendung von einer XML Datei, für die Zugansgdaten zum VCenter, führt zu Fehlern
Ich versuche gerade mein Powershell Skript so umzubauen, dass ich die Credentials nicht mehr als Plain text in der Parameterübergabe des Sensor eintragen muss. Dabei habe ich nun die Zugangsdaten mit Hilfe von dem folgenden Powershell Bef...
Tue, 10 Jun, 2025 at 4:27 PM
How do you add text to a map?
I have several monitors (6), each showing a different map. I want to put a label at the top of each map to make it more obvious what that map represents. How do you add basic text to the map diagram? Article Comments Hi there,...
Tue, 10 Jun, 2025 at 4:27 PM
WMI sensor using remote probe do not work
I have a bunch of WMI sensors which sometimes don't connect (a reboot fixes it), so after looking at the knowledge base for a while it was suggested to create a remote probe. I have done that, the remote probe connects to the main probe...
Tue, 10 Jun, 2025 at 4:27 PM
No such instance (SNMP error #223) - Multiple issue
Dear all, We recently upgraded all of our Cisco Switch. We have restarted them and since then we have 30 sensors that no longer work in PRTG, With the following error message: No such instance (SNMP error #223) I've seen in your kn...
Tue, 10 Jun, 2025 at 4:27 PM
Which interface to monitor
Which Interface use to monitor the device is the best? Internal to External port? Article Comments Derdekeasim, It's best to monitor the device on the interface that lies in the same subnet as your PRTG probe. If this is...
Tue, 10 Jun, 2025 at 4:27 PM
CPU Percentage change based on Limit applied
This might be a bug and if not could someone explain to me how it works? I have numerous windows CPU load sensors, Primary Channel is Total Percentage. When i edit the channel and select "Enable alerting based on Limits" and ...
Tue, 10 Jun, 2025 at 4:27 PM
Qns on monitoring Remote Site
deploy remote probe to monitor is best or monitor internal IP via IPSec tunnel is best? Article Comments Dear derdekeasim, to avoid having to build countless VPN tunnels to the target devices, we recommend the use of remote p...
Tue, 10 Jun, 2025 at 4:27 PM
[OPEN] Exception List For Schedules
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to have the option to add exclude dates...
Tue, 10 Jun, 2025 at 4:27 PM
[Feature-Request]Shedule holidays
Hello, I've read this question before, but didn't see it as a feature request. We've installed several PRTG instances at customers' sites and they only have SLAs to be maintained on weekdays. Now PRTG doesn't know an...
Tue, 10 Jun, 2025 at 4:27 PM
How to monitor the status of multiple SQL Databases
Hi, we have a lot of databases on many Servers. And we have to monitor all of them. So it's very impractical to create for each database a seperate sensor. Have somebody a soloution to monitor the status of multiple SQL Databases? For...
Tue, 10 Jun, 2025 at 4:27 PM
How to acknowledge all unusual sensor?
How can I acknowledge the unusual status of all my sensor? i would like to reset the unusual sensor to normal sensor once checked the problem. Article Comments Dear Lorenzo, I'm afraid the unusual state cannot be acknowled...
Tue, 10 Jun, 2025 at 4:27 PM
Cisco ASA Sensor for monitoring IKEV2 Site to Site VPN tunnels
PRTG Support, Some of our ASA Site to Site VPN tunnels are configured to use ikev2 for the phase 1, and we noticed that when using the PRTG sensor "SNMP Cisco ASA VPN Traffic", only the ikev1 peer IP Addresses are located and c...
Tue, 10 Jun, 2025 at 4:27 PM
Insert Meter Point at specific time
Hello, I am monitoring a value with a custom made sensor script. It sends the response to PRTG in xml-format. In the graph of the sensor, I can see the value every time the script is executed via PRTG. Is it possible to insert a given val...
Tue, 10 Jun, 2025 at 4:27 PM
"EOF was observed that violates the protocol" on start up
I get the above message when I try to start PRTG Network Monitor using the regular icon (PRTG GUI Starter.exe). It also says "Error connecting with SSL". If I manually browse to URL it works ok. I don't see any errors in the w...
Tue, 10 Jun, 2025 at 4:27 PM
How to modify the report template so that i can create a report as i desired?
I want to create a report that different from the report template that already given. I can't use solution that asked me to add coding into my report because i'm using PRTG web for my company so that i don't have the installatio...
Tue, 10 Jun, 2025 at 4:27 PM
PRTG does not show text in Sensor
When execute this script the text is not displayed. Instead PRTG shows "Ung?ltige Eingabe". How do i show the Exchange Version? <# =================================================================================== Paessler...
Tue, 10 Jun, 2025 at 4:27 PM
WEB GUI USER LOGGIN LOG
Hello, I tried to search logs about users logging to web app, but my log (web server) folder its empty. i only finded logs on this directory, but there are only have 5 days ago logs ProgramData\Paessler\PRTG Network Monitor\Logs\webserv...
Tue, 10 Jun, 2025 at 4:27 PM
How to add a new device with API via browser
I'm sorry for this question. However, I did learn and searched but could not find the answer. Please, who can guide me to add device and sensor with API PRTG via browser. Article Comments You can do that with PRTGapi, specif...
Tue, 10 Jun, 2025 at 4:27 PM
Chrome: device view
working on version 19.2.49.2018+ since version upgrade (& previous version) the response in Chrome is dreadful, rarely loads the device view correctly, if at all. works fine in firefox. tried on several different machines, all have sa...
Tue, 10 Jun, 2025 at 4:27 PM
Basic filtering in SYSLOG and SNMP Messages tab
Please be so kind and add at least a basic filtering (by values of a single column) or ideally a combination of values of multiple columns to SYSLOG and SNMP sensors - Messages tab. Thanks in advance. Article Comments Did you ...
Tue, 10 Jun, 2025 at 4:27 PM
EXE/XML Custom sensor Screenshot with PhantomJS
Hi, I have a problem with my Custom sensor. I have to go to the Webpage of our company and take a screenshot. But I get the following error: XML: Structural error in xml file, 1 open items. -- JSON: Das zurückgelieferte JSON entspricht ...
Tue, 10 Jun, 2025 at 4:27 PM
Bulk delete of Sensors
Is there a way to delete all sensors of a specific type. For example, how could I delete ALL UDP Datagrams out and TCP Segments in? Article Comments Hi Sboshoff, Thank you for your message. Yes, you're able to delete s...
Tue, 10 Jun, 2025 at 4:27 PM
Multiple "Execute Program" in notifications
As the way to trigger an "execute program" notification may be a bit complex, taking care of all the escaping and not allowed characters and so on, it would be rather helpful to have at least two "execute program" sectio...
Tue, 10 Jun, 2025 at 4:27 PM
Add a customized sensor on a Virtual Machine on Vmware
Hello, I have the following situation. We have the vcenter configured on PRTG, all the VMs are reporting fine on it. We have some linux servers on the vmware, I would like to add more customized sensors for the Linux vms. How I can do this ...
Tue, 10 Jun, 2025 at 4:27 PM
Disable Red Status on Non Critical Sensors
I have a Cisco ASA that I monitor with a number of Sensors. Specifically ping, several SNMP bandwith monitors on the physical interfaces as well as a number of SNMP VPN sensors primarily to montior bandwidth utilization of VPN tunnels to v...
Tue, 10 Jun, 2025 at 4:27 PM
Notifications list
Is there a way to see a list of notifications and who receives each one at all? Just wanting to do some housekeeping and check users are only getting alerts relevant to them. Thanks Article Comments Hello, Thank you for y...
Tue, 10 Jun, 2025 at 4:27 PM
How to add DNS/IP address of devices in the report?
Hi, I would like to ask on how to add IP address of devices into the report. I have searched the subfolder but I cant find the folder or htm files for alteration. Please assist me Article Comments Ajiemwadud, Which type of rep...
Tue, 10 Jun, 2025 at 4:27 PM
Integration with Rocketchat
Hi, Is it possible to integrate PRTG with RocketChat to get the notifications. Thanks Article Comments Hi there, Unfortunately, we have no guide yet or information if it works. However you might be able to setup a new noti...
Tue, 10 Jun, 2025 at 4:27 PM
Cannot load custom powershell module
Hello friendly folks, I started building a script using NetCmdlets (https://www.nsoftware.com/powershell/netcmdlets/download.aspx) for the EXE/Advanced sensor for monitoring a NetScaler with snmp. But the logging of a simple script says i...
Tue, 10 Jun, 2025 at 4:27 PM
PRTG maps add a table like the one that appears when creating a custom table sensor
Hi, When adding the custom table sensor, during the creation process Prtg will display a screen which allows you to select the channels and sensors per channel which you want. During that time PRTG will also display the full table it retr...
Tue, 10 Jun, 2025 at 4:27 PM
can't get data via the api
Hello. I can't get the value from the Messages tab the syslog Receiver sensor api. How to fix it? Article Comments Hi there, I'm afraid that an export of the Syslog Messages is not possible via the API at the moment, s...
Tue, 10 Jun, 2025 at 4:27 PM
Sensor Vmware Hardware Host Status (SOAP) - Dell VXRail
Hi, We just changed our ESX infrastructure servers to Dell VXrail solution with ESX servers vmware 6.7 U1 version. We have now a lot of warnings returned by Vmware Hardware Host Status (SOAP) PRTG sensor from devices that are tagued with ...
Tue, 10 Jun, 2025 at 4:27 PM
Add channel to SNMP
"You can enable an additional channel here. This is only possible during sensor creation." Well, there needs to be a way to keep a full history of other channels while adding there a new channel. We cannot lose history of other ...
Tue, 10 Jun, 2025 at 4:27 PM
WMI Vital System Data Sensor
Hello! PRTG has WMI Vital System Data (V2) Sensor, inside it we can monitor several Physical Disk parameters for example: Physical Disk: Disk Reads/sec Physical Disk: Disk Writes/sec What units are used here? b/sec, kb/sec? Or just re...
Tue, 10 Jun, 2025 at 4:26 PM
Monitoring of IBM SAN switch error details
Due to some problems in our SAN infrastructure we are now searching for a possibilitie to monitor SAN Error counts/ details. On our SAN switches we have a Error detail tab where all error messages are splitted up in categories like Loss o...
Tue, 10 Jun, 2025 at 4:26 PM
Get Trap Messages via API
Hi!, I've created a SNMP Trap receiver, and I'm triying to get the Trap Messages. Is possible get the messages list via an API call? or find this on a location in the disk? Thanks for repply Article Comments Hello, ...
Tue, 10 Jun, 2025 at 4:26 PM
PDF reports look terrible in PRTG 17.4
I just updated to version 7.4 (from 7.2), and the emailed PDF reports from PRTG are a mess now, compared to 7.2. They are much less compact, and much harder to read. Is there any way to restore the previous formatting of reports? Ar...
Tue, 10 Jun, 2025 at 4:26 PM
Acknowledged Alarm Persistence with Schedules
I'm unsure if this is possible within PRTG 19.1.49.1966. We have two groups currently using PRTG, a NOC group and a Helpdesk group. Our Helpdesk group is wanting to make used of the Acknowledge Alarm feature to enter ticket numbers ...
Tue, 10 Jun, 2025 at 4:26 PM
Upgrade .net question
Hi we have now version 18.4.47.1962 running. There are new versions available, but the requirement is that .net 4.7.2 is installed on all probe servers. As we have a lot of probes on customer servers running, we cannot upgrade them all to t...
Tue, 10 Jun, 2025 at 4:26 PM
Disable "active background task" popup
Hi How can I disable the info-popup on the webinterface saying "active background task"? There is almost always a background task running so we don't need this info popup to show all the time. Thanks Article Comments...
Tue, 10 Jun, 2025 at 4:26 PM
Linux application monitoring in cluster
Hi there, I need to monitor a couple of SAP processess in Linux. I can't use SNMP method as discussed in another question because processes are something like this: 1 S hmbeai 274141 1 0 80 0 - 31129 hrtime Apr20 ? ...
Tue, 10 Jun, 2025 at 4:26 PM