kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

WMI Sensor - Windows Print Queue Sensor - RPC server is unavailable
Hello PRTG Support, i get the Error below when i try to add the Windows Print Queue Sensor to our Print Server to watch the Print Jobs. The Server is Domain member and the Domain Cred are being saved in parent Object in PRTG and working p...
Tue, 10 Jun, 2025 at 4:01 PM
Upgrade path from v17.3.32.2478+ to newest version
Hi We have an old installation that never got upgraded due to the changes in the maps section, which was ages ago. We would like to resume the upgrade, but the installation is very old. What would be the correct upgrade path? Are there ...
Tue, 10 Jun, 2025 at 4:01 PM
Is it possible to have a variable value for Volume Triggers when doing notifications
In short, I'd like to add multiple thresholds on a traffic sensor and at each point have it show a custom message, e.g. "Device XYZ at branch ABC has used 25GB via its LTE Link", but so far have been doing it with a custom not...
Tue, 10 Jun, 2025 at 4:01 PM
Recommended Sensors Not Populating
Hey Guys - I'm currently testing PRTG in a lab which has a couple dozen devices of all sorts. When I initially installed it, I did so on my workstation; but soon afterwards built a 2019 Server VM which I installed it on. After sett...
Tue, 10 Jun, 2025 at 4:01 PM
Historical Data lost after upgrade
I updated to v9.2.1.2308 and lost all historical data over 2 days. How do I see the data going back longer? Article Comments Hello, this might be just a caching issue. Please try the following: Stop both PRTG services (cor...
Tue, 10 Jun, 2025 at 4:01 PM
Automate full Backup
Hello, As the PRTG solution grows more and more in our company and given the critical information it hosts, I would like to know if it is possible to automate the full backup (database and configuration)? If so, how? If not, do you have...
Tue, 10 Jun, 2025 at 4:01 PM
Lost historical data after upgrade
I upgraded to version 19.1.48.2868 and lost all data prior to the upgrade. The data appears to be present in the Paessler folder. What has happened? How do I recover the missing data? Christopher Article Comments Christopher, ...
Tue, 10 Jun, 2025 at 4:01 PM
Automate the integration of devices in the right group with a template
Hello, Is it possible to automate the integration of new devices, in an already created group and using a specific template? Can the PRTG API do that? Or are customs sensors the most appropriate? Best, Johny Article Commen...
Tue, 10 Jun, 2025 at 4:01 PM
Cisco IronPort
Hello! Can PRTG work directly with Cisco IronPort ESA (Email Security Appliance)? We want to monitor email queue on it. Thank you! Article Comments Hello Vasiliy, Most likely Cisco has a MIB for it that provdes definitions...
Tue, 10 Jun, 2025 at 4:01 PM
JSON with an HTTP XML REST sensor
Hi all, I'm trying to query a value in JSON with an HTTP XML REST sensor. The queried URL returns the value without login: message "Only authenticated users can access the REST API." I expect and want to test that. However, ...
Tue, 10 Jun, 2025 at 4:01 PM
Feature Request - scheduled software update
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to schedule the software upd...
Tue, 10 Jun, 2025 at 4:01 PM
QoS Probes not processing data
We have two probes running on separate PC's using the QoS both way sensor. Although we can see the Source and Destination IP Addresses and relevant Port appearing to be OK in Wireshark, PRTG is indicating that no data has been received...
Tue, 10 Jun, 2025 at 4:01 PM
Execute Program as Notification
Hello I face a problem with Execute Program as Notification method in my environment.I want to Shutdown a windows server remotely when a sensor went into Down state. I write a simple powershell as below. Stop-computer -Computername 192.16...
Tue, 10 Jun, 2025 at 4:01 PM
Feature Request : show already monitored snmp traffic sensors
User Story as a PRTG user I want to see which switchports are already monitored when I add new ports in the SNMP Traffic Assistant. Details of User Story Scenario: Network switch with many ports, some of them are already monitored by ...
Tue, 10 Jun, 2025 at 4:01 PM
Consolidation of PRTG servers
We have two productive core servers across our organizations and would like to migrate the devices of one server to the other. Think of it as if we would like to convert one core server into a probe and integrate it into the other core. A...
Tue, 10 Jun, 2025 at 4:01 PM
Status icons: Status only with only 5 priority
I am looking for map object, which will contains only statuses of sensors with specific priority. Map object, which provides basic status of sensors in specific group is An icon A3.htm, I would like to extend this object with just priorit...
Tue, 10 Jun, 2025 at 4:01 PM
EFT server not discovered
I am trying to create a sensor that will detect the status of the Globalscape EFT Server service. However, when I try to add the sensor the service just does not show. Article Comments Hello, When you try adding the WMI Servic...
Tue, 10 Jun, 2025 at 4:01 PM
Need to configure bandwidth speed sensor and VOIP sensor
1. please let us know how to monitor whether the ISP links are giving us the Exact bandwidth or not. 2. How to set a threshold in case if the bandwidth gets reduced also want the PRTG to trigger us with alert mail in case the bandwidth i...
Tue, 10 Jun, 2025 at 4:01 PM
1.1. How do I backup all data and configuration of my PRTG installation?
I want to backup my PRTGs data and configuration. How can I do it? Article Comments Hi, for details on backing up PRTG, please see this article. Best regards Jul, 2014 - Permalink
Tue, 10 Jun, 2025 at 4:01 PM
Customize UI badges
Hi, We have an list of all our sensors with "down" status. We have made a filter, and I have managed to change the link so that it will include "&filter_tags=@tag(-dontshow)" when we click on the "status down&...
Tue, 10 Jun, 2025 at 4:01 PM
License Rental
Good morning, a customer asked me if there is any type of license rent instead of buying the example 1 year rent license or a certain number of months with certain amount of sensors, if there is where I can check the price list? Art...
Tue, 10 Jun, 2025 at 4:01 PM
Notifications only if all sensors in a group are down
Hi there! I'm trying to get PRTG to only notify if ALL of the sensors are down in a group. For example, I have 2 devices per group, but I want to have a MS Teams & Email notification when both Devices are offline. Article Co...
Tue, 10 Jun, 2025 at 4:01 PM
Radius or Tacacs+ support?
Hello, Currently we are using Cisco ACS for a central authentication & accounting. Is there any plan to add radius or tacacs+ on PRTG? Thanks. Article Comments Hello, We do have RADIUS/tacacs+ authentication on our task li...
Tue, 10 Jun, 2025 at 4:01 PM
PRTG Error PE181 but Powershell 2.0 is installed
I got an error on my probe server. The Windows Update Status sensor reports an error on the probe server device: Dieser Sensor benötigt die PowerShell 2.0 (oder höher) auf dem System mit der PRTG Probe. (´++<?xml version="1.0...
Tue, 10 Jun, 2025 at 4:01 PM
Count SNMP table rows or columns.
Is it possible to count the number of tables or rows in a SNMP table? I have a table which keeps track of missing objects. Whenever an object dissapears, a row is added to this table. This table is usually empty. I have noticed that I canno...
Tue, 10 Jun, 2025 at 4:01 PM
IRMC-SNMP no data since...
Hello, we monitoring a Fujitsu iRMC interface via snmp. A lot of these sensors getting the message, by time: no data since... I have to recreate the whole device and start a neu discovery to get the data. Deleting the affected sensor a...
Tue, 10 Jun, 2025 at 4:01 PM
How can I raise no alarm for PE009 (wmiprocesssensor) when process is not found?
Hi, I want to Monitor a process (especially usage of this process) and I am using wmiprocesssensor for this. This works fine as Long as the process runs. If the process is closed (which is normal) the sensor shouldn't raise an Alarm b...
Tue, 10 Jun, 2025 at 4:00 PM
Can someone help me setup a sensor?
Hello, I want to monitor a server which has the data below to access it. Can i use a 'Http data advanced' sensor or rest, and how do i setup that sensor. The endpoint to be called is a GET with the url: https://test.test.nl/ap...
Tue, 10 Jun, 2025 at 4:00 PM
Netflow data from Fortigate not seperated
We have several Fortigates, All send their Netflow data to a Probe. When adding the Netflow sensor to an interface of one of those devices, it will show the data of all netflow data that has been send to the Probe. I only want to see the tr...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG and Grafana showing only 24h
Hi, I successfully connected PRTG with Grafana. However, my problem is that Grafana only shows 24h of data and not any data before or after the 11th or November. I was wondering if it's a PRTG setting or a Grafana error? Thank you. ...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG Result just "OK"
I just run report like usual and in the end of loading there,s just an OK in the page. What's that? and How can i do to solving that case? Thanks.. Article Comments Hello, Are you using Internet Explorer by any chance? ...
Tue, 10 Jun, 2025 at 4:00 PM
Monitoring O365 Exchange Mail Queues
Last night, our O365 Exchange mail queue was backed up with over 6,000 messages. We would like PRTG to alert us when this happens. Is there some way to monitor the "Messages have been delayed" Alert under Office 365 Security &...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG Time down / Duration down view
I'd like to be able to add a column to the 'Sensors with Status Down' view showing when each sensor went down and/or how long it has been down. I don't want to have to go into each sensor's view to find out when it went ...
Tue, 10 Jun, 2025 at 4:00 PM
Feature request: WMI Microsoft SQL Server 2019 sensor
It would be great to create MSSQL 2019 sensor for monitoring performance of database through WMI. Thanks. Article Comments Hey kotrbat, please use the template here to open new Feature Requests. Thank you in advance. Best...
Tue, 10 Jun, 2025 at 4:00 PM
Where does PRTG get geolocation information?
Hello, So, I'm new to PRTG, just started using the trial version yesterday. It's been doing an autoscan and found two switches we have set up. It added them to the geolocation map, but one of the switches it put over in Europe, an...
Tue, 10 Jun, 2025 at 4:00 PM
Report bandwidth by Dest IP with packet sniffer sensor
Hello, We are testing your solution and one of our need is to create bandwidth report by Destination IP per month. I already setup a packet sniffer sensor and a bandwidth report. Unfortunately the bandwidth report show me the total of...
Tue, 10 Jun, 2025 at 4:00 PM
Unusual detection measures an irrelevant channel
We have an XML/HTTP sensor which is only supposed to measure the value of a specific XML node. On the "Overview" tab we can also see the "Execution time" for this HTTP request, which is completely irrelevant for this sen...
Tue, 10 Jun, 2025 at 4:00 PM
[OPEN] More contrast web-interface colors.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to make Green color in the Web-interfac...
Tue, 10 Jun, 2025 at 4:00 PM
Show users on a server
Hello there! Can you guys help me? I have around 325 licens shared over 5 servers, every time a user logs into the system we are using it covers up one licens, and he gets loged into a random one of the 5 servers. So there will be aro...
Tue, 10 Jun, 2025 at 4:00 PM
How not to raise "report finished" tickets
I have scheduled a "top 10 up/down" report each day, which is e-mailed to my personal maolbox. Since updating to 14.1.8.1371, each time this report is run, it also generates a "report finished" ticket, which is sent to ...
Tue, 10 Jun, 2025 at 4:00 PM
APPEND to Object Comments Field from API (not SET)
Is there anyway I can append to the commends field via the API? I know I can "get" the current value and then append my data and run a "set" but I think I have hit a limit somewhere which makes the encoded URL too larg...
Tue, 10 Jun, 2025 at 4:00 PM
Brocade 7250 CPU, Disk space
Hi, I want to add Brocade 7250 in PRTG but unable to add the SNMP CPU utilization, disk space and storage sensor and gives error 222. Kindly help me out. Article Comments Hello, Have you configured the Brocade for SNMP, and...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG API not retrieving single device details
Hi, I have tried to use the API to retrieve multiple (ideally all) properties from a single device object and get no results (directly from the API builder in PRTG). If I navigate to a device I can clearly see the object id is 12345 htt...
Tue, 10 Jun, 2025 at 4:00 PM
We need to autodiscover new vm installed automatically
Hello Paessler Team, We need a solution to configure our PRTG server to scan and found the vm installed automatically. Can you give us a solution ? Thank you. Article Comments Hi, If you already have created a device with ...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG Ticket Sensor
Hi there! How can i create a Sensor who shows me the actuel open Tickets (from PRTG Ticket system) Article Comments Hi Albert, Thank you for your post. PRTG does not have a native Sensor to monitor the number of (open) ticke...
Tue, 10 Jun, 2025 at 4:00 PM
Feature Request: better maintenance function desired
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like a better maintenance function. Th...
Tue, 10 Jun, 2025 at 4:00 PM
Log of actual notifications (messages)
There is Logs - System Events - Notifications, where we can see that a notifications has been triggered, however there seems to be no way to see the actual notifications with text of messages. Would you please let us see at least last 1 h...
Tue, 10 Jun, 2025 at 4:00 PM
What is the meaning of Sensor/Source/ID in log?
I found Sensor/Source/ID in log e.g. : State Trigger activated (Sensor/Source/ID: 80757/63977/1) I know the meaning of "Sensor" is sensor ID number. But I cannot found what is "Source" number and "ID" I gues...
Tue, 10 Jun, 2025 at 4:00 PM
All sensor report
Hello, For our Security Cockpit I would like to export the sensors and their status. I have tried creating a report but th export files seems to be one file per sensor. Is it possible to create a csv file with all sensors and their status...
Tue, 10 Jun, 2025 at 4:00 PM
UPS-Mib - Error 223 using table
I'm trying to add a Acumentric UPS to PRTG and have been working with Tech Support, but I can't seem to grasp what they are trying to explain to me no matter how hard they try. Bless their hearts for trying to get it thru my thick s...
Tue, 10 Jun, 2025 at 4:00 PM
Highest Alreting Sensor Report
Hello, I am looking for a way to pull a report from PRTG which can show me the highest alerting sensors in certain group(s). Thanks! Article Comments Dear Divyesh Desai Please specify in which sense you want to see the &qu...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG Remote Probe service stopping
We have a few remote probes (all up to date) on windows Server 2016 and recently we have had a problem with the service stopping randomly. When we remote in and restart the service, everything seems normal. Is there anything we can do t...
Tue, 10 Jun, 2025 at 4:00 PM
Prtg does not get my xml output
Hi Guys, I do not see what is not correct about this xml output... This is the code in powershell : #-----Please adjust to your Exchange server: $CURI="http://myserver/PowerShell/" #-------------- Function SizeInBytes ($ite...
Tue, 10 Jun, 2025 at 4:00 PM
Report of alerts generated during the last 24Hrs
Good day, I need to know if there is any type of report that I can get from prtg which shows the alerts generated during a certain time (24Hrs). The idea is to know how many trggers were executed, together with the alert detail (for examp...
Tue, 10 Jun, 2025 at 4:00 PM
Question local/remote probe
Our local probe is under huge load because of the many devices and sensors. We decided to use a remote probe, but i have a question related to that. Does a remote probe take away the load of the local probe if you split the devices? What ha...
Tue, 10 Jun, 2025 at 4:00 PM
Is there a way to collect a count of devices under a given probe?
We have a need to monitor the # of devices in a group or under a certain probe. I am aware of and use the excellent SensorCount.exe custom sensor. What we also need is something similar which produces a count of devices instead of sensors...
Tue, 10 Jun, 2025 at 4:00 PM
Monitoring Analog Camera behind an Encoder
Does anyone have any experience monitoring analog camera that sit behind an encoder? I can monitor the encoder just fine, but I had an analog camera go down, and cannot figure out a way to monitor it. Article Comments Hi, I'...
Tue, 10 Jun, 2025 at 4:00 PM
[OPEN] PRTG Maps Destination/Source IP Data Tables
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want a nice map that shows me - which desti...
Tue, 10 Jun, 2025 at 4:00 PM
PRTG - TAG sorting automatically
I am using version 19.4.52.3515 and now some devices are automatically sorting the tags alphabetically. Example if I add the tags "WAN ALGAR" after saving it changes to "ALGAR WAN". Article Comments Hi brunin...
Tue, 10 Jun, 2025 at 4:00 PM
Sensor for physical disk
is there a sensor that can alert us when a physical disk has been removed or is not working? Article Comments Hi there, You could try to use the WMI HDD Health Sensor: https://www.paessler.com/manuals/prtg/wmi_hdd_health_senso...
Tue, 10 Jun, 2025 at 4:00 PM
Berichte: CSV Datei soll alle Geräte beinhalten - nicht eine CSV pro Gerät
Guten Tag, wir prüfen alle unsere Drucker per PRTG auf die gesamten gedruckten Seiten. Daraus errechnen wir eine interne Kostenverteilung. Bisher haben wir die Daten immer manuell abgelesen und manuell in eine Exceltabelle übertragen. Beste...
Tue, 10 Jun, 2025 at 4:00 PM
I need to see WEB in IPv6
Hello I have PRTG version 19.29.1 installled in Windows server 2012 r2 with ssl certificate but I neet the website to answer whith IPv6. Can you help me? Thanks Article Comments Hello Veronica,, Thank you very much for ...
Tue, 10 Jun, 2025 at 4:00 PM
Attach an Image to a device profile
Is there a way to attach an image to a device? I am using PRTG to monitor security cameras and it would be helpful to include an image of the view the camera is supposed to have to the device profile in PRTG. I see there's a "note&...
Tue, 10 Jun, 2025 at 4:00 PM
ALL the Throughput of my switch???
i whant to check all the Throughput from my switch - all the traffic that incoming and outgoing from my switch from the ethernet interfaces - i enable snmp traffic monitor of my switch and i can see only per interface how can i che...
Tue, 10 Jun, 2025 at 3:59 PM
NetFlow Historic Data Report
Hi, Can you advise if we are able to report on historic NetFlow (specifically Top Talkers) over a specified date/time period yet please? I notice there have been a lot of questions around this is in the past, but can't see if this ha...
Tue, 10 Jun, 2025 at 3:59 PM
Export device details
Is there a simple way to just export the Device name and it's IP Address from PRTG? Article Comments Hi there, PRTG allows you to build your own API calls. In order to do this follow these steps: Within the main menu of...
Tue, 10 Jun, 2025 at 3:59 PM
How can I secure the PRTG core server–related information stored in the Windows registry?
I want to make sure that there is no non-administrative access to PRTG core server–related keys in the Windows registry. I want to set access rules for the related keys. How do I do that? Article Comments This article applies to...
Tue, 10 Jun, 2025 at 3:59 PM
How to setup IS-IS neighborship monitoring system?
Hi all, I am looking for the sensor to monitor the IS-IS neighborship monitoring on Cisco ASR 1006 routers. Couldn't find anything to point me the direct on how and what needs to be done for PRTG device. Thank you in advance. ...
Tue, 10 Jun, 2025 at 3:59 PM
WMI sensors not receiving any data
Hello, Guided by the answer on the following page: https://helpdesk.paessler.com/en/support/solutions/articles/76000062954-my-wmi-sensors-don-t-work-what-can-i-do I tried to setup a WMI connection on PRTG. steps taken: 1) windows fi...
Tue, 10 Jun, 2025 at 3:59 PM
Setting up a report question.
Hello, I've been tasked with setting up a report in PRTG to send out a summary e-mail when a server goes down and when it comes back up with all the details of the incident. How do I go about this? Thank you for your time. ...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG for iOS Ports and URL
HI does any one know what Ports and URL PRTG for iOS are using'? We have our PRTG in running internal and we would like go give external access to it using Azure Proxy service, but for that will i need the URL that the PRTG for iOS i...
Tue, 10 Jun, 2025 at 3:59 PM
error creating PDF report
Dears, I have this issue with PRTG when I try to create a report it only show the table data with out loading the graph image. also it dose not generate the PDF file as in the Todo Tickets that there was an error."error loading http:...
Tue, 10 Jun, 2025 at 3:59 PM
How can PRTG get an device name automatically ?
I found that the device name has been entered automatically when I added an device with auto-discovery. How can PRTG get the name automatically? Which protocol does it use when searching for the device? Article Comments Hey...
Tue, 10 Jun, 2025 at 3:59 PM
Dark Mode Treemap black font
Hi, I changed my Map with a Treemap to Dark mode. I think there are some adjustments to make. First why the color of the font changes from white to black in the dark mode on the yellow, green or red background of the sensor? Second there...
Tue, 10 Jun, 2025 at 3:59 PM
Managing Systems with Dynamic IPs
Good Afternoon - I'm trying out PRTG on my home lab and have a quick question. I performed an initial scan, grouped systems, and entered custom credentials for each (not on domain.) Unfortunately, I've gotten many errors recent...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG Recovery Stuck in Preload Graph
Dear all, I run into a problem when trying to reconvery a valid PRTG Configuration.dat. The process starts normally but stuck at 11:31:28 - 60% - Preload Graph Cache 178/994. It is just running for 24 hours with no progress. Could you...
Tue, 10 Jun, 2025 at 3:59 PM
[DENIED] New default DOWNTIMESINCE column for "Sensor Down view"
Dear PRTG Support, User Story We are receiving many alerts on daily basis and these can be handled. The issues comes into the picture if we are receiving 100-300 alarms and quick action required. Currently the "Sensor Down page&quo...
Tue, 10 Jun, 2025 at 3:59 PM
Is PRTG have sensors for monitoring Docker & kubernetes
Hi! PRTG Admin, Is PRTG have sensors for monitoring Docker & kubernetes My company have plan to migrate app/web from VMware to Docker/kubernetes. Thank you. Eric Article Comments Hello, Please allow me to refer to the...
Tue, 10 Jun, 2025 at 3:59 PM
PTF.ExternalIP/Last Message to value
Hello, I launched the sensor. How to display an external ip address in a graph or history table [value]? I need a history of changing the external ip address. The value field gives random values :( Thanks! Article Comments Hi,...
Tue, 10 Jun, 2025 at 3:59 PM
Remote Probe & Failover Cluster
Would a Failover Cluster/Node also work as a new Remote Probe? Article Comments Hello there, Thank you for the post. Can you please describe your inquiry a bit more in detail? Do you want to replace your Failover with a Remo...
Tue, 10 Jun, 2025 at 3:59 PM
Manually triggering a notification
Hi, I'm looking for a way to manually trigger a notification to a particular mail address. Background: A certain address will automatically create a ticket in our ticket system. The goal ist to avoid additional work in creating ticke...
Tue, 10 Jun, 2025 at 3:59 PM
VPN Status Monitoring
We have several FortiGate firewalls on our remote sites, which have a primary and backup VPN link to our DC firewall. Ordinary status of the remote VPNs are the primary WAN interface VPN is up and the secondary WAN interface VPN is down. ...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] WRT PRTG Reporting
User Story I would like to see Administrator be able to stop a report without stopping the PRTG Core server. Details of User Story I would like be able to stop a report that might be hanging, or because it is impacting the PRTG perfor...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] Add a new devices already on the PRTG Server
User Story As a PRTG User, or administrator, when I add a new device in PRTG I want to see an immediate indication that the host is a duplicate. Details of User Story Enter the details of your request here. Make sure it's as detai...
Tue, 10 Jun, 2025 at 3:59 PM
Difference in netflow sensor TopTalkex s top connections
Dear, I understand that the top connections are the ones that are consuming the most traffic, but in the top talkes I see the same information practically, what would be the difference from one to the other? Article Comments Hel...
Tue, 10 Jun, 2025 at 3:59 PM
Can we execute SSH script from another location than the default?
Hello, One of my server is a third party managed linux server. For this reason I do not have access, nor can I create a /var/prtg/scripts folder on that machine. Is there a way I can use the SSH script sensor from another location (like...
Tue, 10 Jun, 2025 at 3:59 PM
HTTP XML/REST Value for Sensor Status
Hi PRTG Support, I would like to ask regarding HTTP XML/REST Value, i was able to get the total number of device in a group using the API below https://PRTGServer:port/api/table.xml?content=sensortree&ID=2021&login=XXXX&pas...
Tue, 10 Jun, 2025 at 3:59 PM
Integrate prtg with google earth
Dear, good morning is there a possibility to integrate prtg with Google Earth? Another question how can I pull a line between 2 devices on the geographical map as I can't edit it Article Comments Hello, These articles ma...
Tue, 10 Jun, 2025 at 3:59 PM
[OPEN] Sensors must have some indicator that they are part of a report
User Story As a PRTG User/administrator, I want to have the ability to either find the devices linked to a report , or have some form of indicator that a sensor is related to a report. On many of our devices we hundreds of sensors, and w...
Tue, 10 Jun, 2025 at 3:59 PM
Open Device's software from PRTG
HI We have devices that do not support gaining access via a browser. These devices come with their own client software. If there a way in PRTG to right click on a device and launch this software. I've checked in Device Tools and c...
Tue, 10 Jun, 2025 at 3:59 PM
SSH script for asterisk
Hi, i need to check that asterisk trunk is active. I need to make 30 sensors with different trunk names. I ended up with such ssh script: #!/bin/bash var1=$1 if [ "$var1" == OK ] then echo "0:200:running" else echo "...
Tue, 10 Jun, 2025 at 3:59 PM
Some sensors not showing up using Gauges Small map property
Hello, I am trying to build a map that monitors switch up/down state using the Device Tree Small map property. When I drag certain groups of devices onto the map, all of the ping sensors for the devices in question are shown. But other gr...
Tue, 10 Jun, 2025 at 3:59 PM
SNMP Sensor - Custom Lookup
Hi, I currently have SNMP monitoring the Windows Update Service in XenApp 6.5. For the obvious reasons, Windows Update should not be running. However, from time-to-time, System Center Endpoint Protection will activate the service when it ...
Tue, 10 Jun, 2025 at 3:59 PM
HyperV VM. The VM Could not be found
I have multiple VMs running on a host, and all but 2 machines (Both DCs) are reporting as okay. However, these 2 machines are being reported as an error stating that the machine could not be found and are they powered off. They are not p...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG SNMP Table sensor
Hi, I have tried to use the SNMP Table sensor on 2 different devices with no luck. I have checked the devices that I use for the right table OID in the Paessler MIB importer and everything seems to be ok. i have walked through all the s...
Tue, 10 Jun, 2025 at 3:59 PM
Delete old data
Hello friends, How can I delete PRTG older data history? I'm already change the "History sensor data" to 30 days. But the space won't increase. Do I have to delete data manually? Thank you! Article Comment...
Tue, 10 Jun, 2025 at 3:59 PM
Can I add custom channels via IP+ Ports?
Hi experts, I would like to add my own channels (IP+Ports) to an existing sensor. Is this possible? Here are the custom channels I added, but none of them worked, please help: 1:WECHAT TO LOCAL KAFKA SourceIP[10.26.231.100-106] and (...
Tue, 10 Jun, 2025 at 3:59 PM
String value to be displayed in XML/Rest Sensor
Hi PRTG Support, We would like to know how we can get a string value to a XML/Rest Sensor. The scenario is as below: We are able to get a string value using custom snmp string sensor, however the string value is only showing under the...
Tue, 10 Jun, 2025 at 3:59 PM
PRTG Map: Custom Status Icon > Name and Status
Hi; There are devices and sensors under different groups. I'm adding each group to the map using the Status Icons: Name and status (transparent background) template on a new map. Up and down sensor numbers appear on the map. But whe...
Tue, 10 Jun, 2025 at 3:59 PM
It is possible to popup a window inside a map?
I want to show a Graph when someone hoover over a state icon on a map. Is that possible? Thanks for your help. Article Comments Hi there, I'm very much afraid to tell you that this not possible. I kindly ask you for...
Tue, 10 Jun, 2025 at 3:59 PM