kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Difference between channel setting based threshold warning and email notification threshold trigger
Hi Does anyone could help me figure out the differences between channel setting based threshold warning and email notification threshold trigger. 1, The channel setting based threshold means you could set the warning and limited value on...
Tue, 10 Jun, 2025 at 2:57 PM
Syslog receiver notification containing the received message
Can the Syslog receiver in PRTG Network Monitor 20 send the received syslog message as part of the notification? Assume in this case the notification is a syslog message. Article Comments Does the %message placeholder for notifi...
Tue, 10 Jun, 2025 at 2:57 PM
data from a map to an API
how can I make the data of a panel available in some API too? att Article Comments Hello Daniel, Thank you for your message. Can you explain in details what you would like to achieve ? Kind regards. Nov, 2020 - Permalin...
Tue, 10 Jun, 2025 at 2:57 PM
What is the Azure Active Directory SSO license requirements?
At the moment, smaller deployments are unable to configure Azure Active Directory integration. The following is found under System Administration: Single Sign-On (disabled) Your license does not support single sign-on. Is that by ...
Tue, 10 Jun, 2025 at 2:57 PM
PRTG setup on IOS
Hi, I am unable to access prtg through Ios without VPN. Is there a better way of configuring it without reverse proxy setup ? Thanks, Article Comments Hello, Thank you for your message. The mobile application of PRTG r...
Tue, 10 Jun, 2025 at 2:57 PM
Native Zerto Sensor to Monitor the status of the VPG's and connected site
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to have native Sensor by PRTG that can ...
Tue, 10 Jun, 2025 at 2:57 PM
Feature Request - Improve on resolution, scaling and zoom displays.
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story Hello, We're using PRTG Desktop on a 4k screen and no ma...
Tue, 10 Jun, 2025 at 2:57 PM
Monitoring drives with mount points but not drive letters
I'm using the "WMI Free Disk Space (Multi Disk)" to monitor disks on a server, however, it does not see disks that are mounted on a mount point and not assigned a drive letter. Is there a way to monitor disk space (and other ...
Tue, 10 Jun, 2025 at 2:57 PM
Status sending Email: "[email address]" SPF Sender Invalid - envelope rejected
I am seeing the following email issue: Status sending Email: "[email address]" SPF Sender Invalid - envelope rejected - https://community.mimecast.com/docs/DOC-1369 How can I resolve this issue and restore my email notificatio...
Tue, 10 Jun, 2025 at 2:57 PM
Connect wifi hub-gateway to PRTG
I have a lot of different zigbee and Bluetooth mesh sensors connect via Wifi Hub. i would like to add them to my prtg portal... How I could add sensors connect to xiaomi gateway 3 to PRTG or some other wifi temperature sensor ? How add ga...
Tue, 10 Jun, 2025 at 2:57 PM
How to monitor NextGen (Mirth) Connect with PRTG
Can I monitor my NextGen (Mirth) Connect installation with PRTG? What steps do I need to take? Article Comments This article applies to PRTG Network Monitor 18 or later Monitoring NextGen (Mirth) Connect with PRTG You can mo...
Tue, 10 Jun, 2025 at 2:57 PM
SNMP error Session (-3000)-2011
Hello, We're getting the following error message on all of our SNMP sensors after upgrading our Windows 7 probe to the current version of PRTG: Could not create SNMP Session (-3000)-2011 I already tried to restart the PRTG Probe Servi...
Tue, 10 Jun, 2025 at 2:56 PM
Advance EXEML sensor not getting script result (errors PE231, PE233)
Hello, we just moved our PRTG server. Because we were running on pretty old PRTG version, we decided to install PRTG on new server and just manually set up our sensors. We have also few probes where we use Advance XML sensors to monitor ou...
Tue, 10 Jun, 2025 at 2:56 PM
List of included meta names for sensor in device templates
I am trying to create a device template that adds a lot of Windows services, monitored by WMI, and filtered, but I am unable to find what META name to use for it, I cannot find any information in the manuals or in the KB with a list of incl...
Tue, 10 Jun, 2025 at 2:56 PM
Event Log (Windows API) Sensor - System Error Code 5 "Access Denied"
Good Morning everyone. I've tried to add the sensor "Event Log (Windows API)" to a server, but unfortunately I've receive the error "System Error. Code: 5. Access is denied". I've read many KB, but I don...
Tue, 10 Jun, 2025 at 2:56 PM
login and only see those device you manage
can PRTG arrange the device under a group then only assign certain user to manage those. Only some can see all but most of the user can only view those they manage? Article Comments Hello Yes, this can be accomplished by using ...
Tue, 10 Jun, 2025 at 2:56 PM
[OPEN] Export sensor / device definition as JSON and/or XML OPT: Support Import via definition
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to export Sensor and Device ...
Tue, 10 Jun, 2025 at 2:56 PM
RFE - Add ability to export sensor / device definition as JSON or XML or either!
As it stands it's not possible to get sensor / device configuration information / details via API or to export a definition. We have a use case to do this so would appreciate if this capability could be added to the roadmap. Art...
Tue, 10 Jun, 2025 at 2:56 PM
Add unit TimeMinutes
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I sometimes want to use data which is not &quo...
Tue, 10 Jun, 2025 at 2:56 PM
How to "Batch-Update" SNMP Disk free Sensor after reformat
Hi, we monitor our Citrix-Workers with PRTG. After reinstalling the Master, the hdd c: was reformated via MECM and PRTG is showing a missing item since its serial number has changed. How can we update all Workers in PRTG without having ...
Tue, 10 Jun, 2025 at 2:56 PM
Change color of the Objectname in a Dashbord-Map if an alert is aktiv
I try to create a Dashboard-Map. A Donutwrapper for each building with an overview of all sensors like you have predefined in your Mapobject "donut_w_name-font-dark.htm". Now my challenge.... i try to configure that the color of ...
Tue, 10 Jun, 2025 at 2:56 PM
Powershell Custom Sensor for monitoring AD User lockouts
There is a desire to monitor user lockouts in my organization. This thread offers a script that comes close, but isn't quite what we needed, as it monitors all disabled users. I've taken that script and adjusted it to only look at...
Tue, 10 Jun, 2025 at 2:56 PM
NAS RS815+ Synology: Disk Failure is not displayed in PRTG.
DSM shows thas I have a Disk Failure, seriously flawed. But my PRTG Probe shows no error, everything is OK/GREEN. I have removed the NAS again added, but again NO ERROR. Does anyone has an idea? NAS RS815+ DSM: 6.2.4-25556 Article...
Tue, 10 Jun, 2025 at 2:56 PM
use api to change unusual detection on group 0
Can someone post an example to disable the unusual detection using the http api for groupid=0? Thank you! Article Comments Hello, Thank you for your message. To enable/disable the unusual detection, you can use the following...
Tue, 10 Jun, 2025 at 2:56 PM
Mimosa SNMP trap receiver
Hi all, I am working on a snmp trap receiver for a few devices in prtg to notify us when the Ethernet speed changed eg..1000 to 100. I currently have the trap receiver working but my messages are coming back as SNMPv2-SMI::enterprises....
Tue, 10 Jun, 2025 at 2:56 PM
21.3.69.1333 upgrade seemed to break some Custom Sensors EXE scripts used to query AWS
After upgrade from 21.2xxxxxxx It seems like PRTG is no longer processing some aws cli commands inside powershell scripts that are run on a probe server. These were working before the upgrade. We verified that our prtguser account is able...
Tue, 10 Jun, 2025 at 2:56 PM
Logs > All empty after upgrade
My log table is now empty when trying to display all entries. It only works now if i specify "status changes", etc... When i get a notice that there is a new log entry on the top right corner, if i click on it it goes to the emp...
Tue, 10 Jun, 2025 at 2:56 PM
Adding a link in the comments tab
I want to add links into the Comments tab for sensors, for instance linking a comment to the server or to furthur doumentation etc. I'd like both to be able to link with http and create other links like ftp or rdp-links for direct acce...
Tue, 10 Jun, 2025 at 2:56 PM
Custom Sensor PS Script
I'm getting the following error on a custom sensor: Response not well-formed: "(A command that prompts the user failed because the host program or the command type does not support user interaction. Try a host program that supports...
Tue, 10 Jun, 2025 at 2:56 PM
SPLUNK service
Hello everyone, is there a way to monitor SPLUNK service via PRTG? Thanks Article Comments Hi, Thanks for contacting us. What kind of monitoring are you looking for? It really depends on the vendor in this case SPLUNK to see...
Tue, 10 Jun, 2025 at 2:56 PM
Get-RDUserSession - XML exe/script sensor returning ERROR (Code:PE233)
I am using a powershell script to pull Remote Desktop Session information. This script works on the remote RD server. Get-RDUserSession | Sort-Object -Property UserName | Format-Table -Property UserName, CollectionName, DomainName, Host...
Tue, 10 Jun, 2025 at 2:56 PM
VMware Host Hardware Status (SOAP) Sensor - Not reporting CPU info After 6.7 Upgrade
Hi, We have updated our ESXI Server estate to V6.7 from V6.5, our sensor is now reporting almost 200 unknown elements almost all related to CPU. These have been supressed for now but how do I go about kicking this back into life? A...
Tue, 10 Jun, 2025 at 2:56 PM
Monitoring Multiple Customer
If I use PRTG Desktop and have configured multiple servers to monitor. If one of the servers goes offline will the desktop app notify me of the down server? Article Comments Hello, If you set up PRTG Desktop notifications the d...
Tue, 10 Jun, 2025 at 2:56 PM
error 1068 prtg core server service
I tried to turn on prtg core server service but got error 1068 the dependency service or group failed to start. I am using windows server 2016 version prtg 20.2.59.1689 Article Comments Hi, Thanks for contacting us. This is ...
Tue, 10 Jun, 2025 at 2:56 PM
EXE/Script erro after update to 21.3.69.1333
Hello, Yesterday I updated our PRTG server from 20.3.61.1649 to 21.3.69.1333. After that our EXE/script sensors that check Registration state and Amount of sessions of Citrix servers did not work anymore. I did not create the script, but ...
Tue, 10 Jun, 2025 at 2:56 PM
Azure - Sensor Cost Subscription
Hello, I have a problem with the sensor PRTG for monitor costs on Azure, I have done all the steps - App Registration - Custom Role Etc, the sensor returns me an error, and in the log file I find this: 2021-07-30 08:56:47.011094 D...
Tue, 10 Jun, 2025 at 2:56 PM
Trigger Notifications Bug
I just add a new PRTG on a computer today. All it's OK until this moment : I want to add somme notifications triggers for the root. But there is noting inside and when I click on add an event Trigger nothing append. Could somebody h...
Tue, 10 Jun, 2025 at 2:56 PM
SNMP Trap reciever notification : trap message filter
I wanted to know if there's a way to curate the messages and send only portion that you want in email notifications. The filters only filters by the whole snmp trap. I would like to know if I can send a notification or get alerts ...
Tue, 10 Jun, 2025 at 2:56 PM
SNMP Trap reciever not showing messages
not receiving any messages form SNMP traps I've verified that the server is receiving the traps and that SNMP v2c is being sent form remote host in Wireshark even the counter in the trap receiver sensors increase , however no messa...
Tue, 10 Jun, 2025 at 2:56 PM
How can I use PRTG to trace the route to a target?
Is it possible to show the IP of the hops for routing to a target? Article Comments This article applies to PRTG Network Monitor 14 or later Monitoring the IP Addresses of Hops PRTG already comes with a Traceroute Hop Count ...
Tue, 10 Jun, 2025 at 2:56 PM
AUTOMATIC INTERFACE SCAN
Hello dear, please if possible on prtg to auto update sencors ? let me explain; i have a router with more interface configured and monitor in prtg, so if i update some interface(rename) or i add another interface, PRTG can it update the mod...
Tue, 10 Jun, 2025 at 2:56 PM
Monitoring Rittal CMCIII
Hi, i want to monitor some environmental vaules from a CMC. I have actived SNMP and have the necessary OIDs to get the temperature etc. I can get the temp as an integer or string. The string value comes as something like "21.8 degree...
Tue, 10 Jun, 2025 at 2:56 PM
Script pour obtenir une réponse dans le bon schéma xml prtg
Bonjour, Je ne suis malheureusement pas un développeur et je serais intéressé par un script afin de pouvoir récupérer des informations importante. aujourd'hui, pour avoir une réponse en xml ou json j'utilise une API- SOAP qui est:...
Tue, 10 Jun, 2025 at 2:56 PM
DNS v2 missing key functionality
When the old DNS sensor checked a domain name, the result could match one of several IP addresses. The new DNS v2 only allows one IP address or range to be verified as an acceptable return result. If the old DNS sensor is going to be remove...
Tue, 10 Jun, 2025 at 2:56 PM
Defekter Sensor nach PRTG Update
Nach dem Update auf 21.2.68.1492+ funktionieren diverse Sensoren nicht mehr. u.a. der Sensor zur Aktualitätsprüfung einer Logdatei: param( $serverName, $path ) Invoke-Command -ComputerName $serverName -ArgumentList $path -ScriptBlock { $p...
Tue, 10 Jun, 2025 at 2:56 PM
After updating to PRTG 21.3.69, my SNMP sensors show SNMP error 2011
After updating to PRTG 21.3.69, my SNMP sensors show the Down status and SNMP error 2011. What is causing this issue? Article Comments This article applies as of PRTG 21.3.69 SNMP sensors show SNMP error 2011 after PRTG upda...
Tue, 10 Jun, 2025 at 2:56 PM
How to do Cisco Temperatures without states?
Hi, I'm having a hard time to add a sensor that's just getting the temperatures without the states. I just want to have the 1.3.6.1.4.1.9.9.13.1.3.1.3 OIDs monitored. I tried adding the snmpciscosystemhealth dynamic sensor wit...
Tue, 10 Jun, 2025 at 2:56 PM
How can I diagnose slow web responses to PRTG console?
Hi guys, Recently our PRTG has become a mare to navigate as it can just whirl and whirl away without returning any results. I have to refresh multiple times before it would load correctly. Even when loaded correctly, it can be glitchy. ...
Tue, 10 Jun, 2025 at 2:55 PM
Restart required in every autoupdate - caused by PRTG Server.exe
Hi, On my system, every time PRTG updates, the installer requests a Windows reboot. I checked the installer log and found that it's complaining about the PRTG Server.exe. An example from the latest update is provided as follows: 202...
Tue, 10 Jun, 2025 at 2:55 PM
PRTG Notifications
Hello, Trying to setup notifications and having losts of issues. Installed Wireshark and it appears to not even try to connect Exchange 2013. Where are the logs held? Do they need to be turned on somewhere? Article Comments He...
Tue, 10 Jun, 2025 at 2:55 PM
Displaying Data from Excel Sheet on a PRTG MAP
Hello, we have a kind of work plan for every employee in an excel sheet. That sheet contains data such as who is on holiday, who is in homeoffice etc. As of right now i've always made a Screenshot of the current week and embedded it o...
Tue, 10 Jun, 2025 at 2:55 PM
DELL EMC ME4 Series Storage
Hello, has somebody managed to succesfully monitor a Dell ME4 Storage? I found the MIB-Files directly from Dell, but when i convert them to an oidlib i get nothing useful. I just want to monitor disk space used / free, disk health etc. ...
Tue, 10 Jun, 2025 at 2:55 PM
Restrict passhash from being used for web login?
I plan to use API calls to pause a sensor when a machine reboots to apply updates. However, I discovered the passhash can be used to access the WebUI, eg: "https://example.com/?username=apiuser&passhash=1234567890". This is ...
Tue, 10 Jun, 2025 at 2:55 PM
Advanced Channel selection on Sensor creation
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to be able to have a more granular choi...
Tue, 10 Jun, 2025 at 2:55 PM
HTTP Queries
Hi, from where are the http queries made with the http sensor of the prtg? From the probe or from the device? Article Comments Hello, Most sensor queries (including HTTP sensors) are made from the PRTG Probe service. And theref...
Tue, 10 Jun, 2025 at 2:55 PM
How To Monitor WAN
Hello, I want to test wan speed in Draytek. I have configured 2 wan in Draytek and PRTG can check my 2 wan information, I see log wan 1 but still do not understand its meaning as shown in the picture https://imgur.com/a/sOxXlxh ...
Tue, 10 Jun, 2025 at 2:55 PM
Lookup File not in List
Hello, I created a new Lookup file for a exexml sensor. Sadly it doesn't apper in the channel lookup list. Hear my file: <?xml version="1.0" encoding="UTF-8"?> <ValueLookup id="a_veeam.backupsta...
Tue, 10 Jun, 2025 at 2:55 PM
Ad Integration - Group list not showing all groups?
Hi, Running version 21.3.69 Just in the process of setting up AD auth and finding that the drop down box to select an AD group does not show all groups. I've not found a pattern to determine if there's something different between ...
Tue, 10 Jun, 2025 at 2:55 PM
Domain Admin account and Protected Users Group
Greetings, we have recently implemented the Active Directory Group, Protected Users. It is recommended by Microsoft to put all Domain Admin accounts into this group, including our account used by PRTG for accessing WMI on monitored servers...
Tue, 10 Jun, 2025 at 2:55 PM
Authentication with UPN (MS AD)
Hello Paessler Support Team We would use the UPN for our PRTG logins. PRTG is AD integrated and username login works. Can you help us? The goal would be logins with user@domain Regards Severin Article Comments Hi Severin,...
Tue, 10 Jun, 2025 at 2:55 PM
How to create a business sensor properly (Ping only)
Hello, We have to monitor 2 gateways. I created a business sensor but it doesn't work as expected. - We want a warning, if 1 is down - We want an error but only, if both are down for longer than 1 hour We have a standard ping senso...
Tue, 10 Jun, 2025 at 2:55 PM
Monitore Certificate Authority
Hi, I want to monitor my Windows 2-tier CA. I would like to check mainly the AIA and CDP endpoints (existing and valid). My idea would be to monitor an Endpoint Certificate issued by the CA and check for the following: All CDPs. of the chai...
Tue, 10 Jun, 2025 at 2:55 PM
Auto-discovery with multiple subnets
Good evening, Im currently setting up an PRTG POC for a company with around 5000 devices. Normally i would create Auto-discovery groups for each segment of subnet E.g Printers, Servers, Switches, Routers. Now im facing a weired problem......
Tue, 10 Jun, 2025 at 2:55 PM
SNMP Custom Advanced Sensor Up/Down State
I want to utlilize the SNMP Custom Advanced Sensor to monitor the HA status of Fortigate units. The OID's are 1.3.6.1.4.1.12356.101.13.2.1.1.12.1 and 1.3.6.1.4.1.12356.101.13.2.1.1.12.2. The first one is the status of the primary and ...
Tue, 10 Jun, 2025 at 2:55 PM
How to configure a business process sensor for 2 simple pings?
Hello, Could you advise how to configure it. It doesn't work. I created the sensor. - I added 2 objects (ping sensors) to channel A, Error 50/ Warning 25 - I can't remove the title from the 2nd channel that i don't need?! - What...
Tue, 10 Jun, 2025 at 2:55 PM
QNAP LUN / iSCSI
Is there a way to monitor usage of a QNAP's LUN? I ran auto discovery on my QNAPs but it only pulled physical drive sensors. I don't see my iSCSI LUN. On the Windows server that the iSCSI target is configured, it doesn't show th...
Tue, 10 Jun, 2025 at 2:55 PM
Add Feature: Veeam Backup Sensor for File-Backups
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want the Veeam Backup Sensor to consider al...
Tue, 10 Jun, 2025 at 2:55 PM
Read temperature from Web Thermograph with PRTG
What sensor and OID do I need to read out the temperature from the following device: "Web Thermograph, 10/100BT, 12-24V" https://www.wut.de/e-57605-ww-dade-000.php Article Comments Hello, Thank you for your message...
Tue, 10 Jun, 2025 at 2:55 PM
[IMPLEMENTED] Sensors for HP 3PAR Storage Appliances
Want this feature implemented? Please upvote! Posts in this thread won't be published. Read Me! User Story As a PRTG User, I want to monitor my 3PAR storage appliances (Product homepage). Details of User Story Just like the ...
Tue, 10 Jun, 2025 at 2:55 PM
How to Monitor the RSL, TX and RS power of a trunk fiber interface
Hi, I am having an issue. I want to be monitoring the RSL, TX and RS power level of a trunk interface connected to a Huawei layer 3 switch on my network. I have tried different ways of doing that but none is yielding any result. i can m...
Tue, 10 Jun, 2025 at 2:55 PM
Ping sensor switching back and forth between Down and Unknown for server that's turned off
Had an issue recently where a server had failed and the ping sensor was obviously Down, however, even though the server was off the entire time PRTG would periodically switch state to Unknown and then back to Down. The problem being of c...
Tue, 10 Jun, 2025 at 2:55 PM
PRTG network "send command" feature
Hello, We are in the process of implementing PRTG network monitor and by request from the customer, they would like to be able to turn off/on specific port (Cisco/Palo Alto) that reports unusual behavior. Is it possible to do so via &...
Tue, 10 Jun, 2025 at 2:55 PM
IS possible to obtain 95% via API ?
I want to obtain 95% via API request, API is able to get all the values but then i need to process outside the tool. I want to obtein 95% directly. Article Comments What API call are you currently using? Nov, 2016 - Permalink...
Tue, 10 Jun, 2025 at 2:55 PM
Error Code 1314 - required privilege is not held by the client
Hi, had a sensor probe checking for security audit event id 4070 to flag account lockouts within AD on all my DCs across the domain. All working fine until yday. Above message is appearing, any ideas on where to start investigating? ...
Tue, 10 Jun, 2025 at 2:55 PM
Advanced EXE/Script Sensor: Allow the script to change limits dynamically after sensor creation
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user / developer, I want the Advanced EXE/Script Sen...
Tue, 10 Jun, 2025 at 2:55 PM
Configuring SMS Delivery Custom URL with TextMagic
Hi All, Wanted to configure our TextMagic SMS service with our PRTG core server to implement SMS notification. would appreciate your help if you already set up this configuration: custom URL and parameters TextMagic side and needed c...
Tue, 10 Jun, 2025 at 2:55 PM
Showing 95th Percentile value in header in XML with API
Hi, I want to get an 95th percentile value in header but when I tried this url: https://***/api/historicdata.xml?id=42600&sdate=2021-07-01-00-00-00&edate=2021-07-04-01-00-00&usecaption=1&avg=0&pctavg=300&pctshow=tr...
Tue, 10 Jun, 2025 at 2:55 PM
Find what IFIndex PRTG is using
Hi, As per my title really ... I'm trying to identify what ifindex a particualr sensor is using to monitor a specific port. Can anyone help advise if this is possible to find? And how - thanks. S. Article Comments Hi S...
Tue, 10 Jun, 2025 at 2:55 PM
VMware vSphere Fault Tolerance virtual machine for PRTG
Has anyone used the FT functionality on a PRTG server running in a VMware environment? What we are looking for is any information on the stability of the backend database in this scenario. Our concern would be is there any history of da...
Tue, 10 Jun, 2025 at 2:55 PM
NetFlow stopped working after update 21.3.69.1333+
First updated PRTG desktop and saw netflow stopped. Then updated server, issue remains. All netflow has stopped working. Article Comments Hello, You can use our Netflow Tester to check if your PRTG Servers still receives val...
Tue, 10 Jun, 2025 at 2:55 PM
remove one node from cluster
Hi Dear I have a cluster with 3 nodes and my prtg version is 17.3.33.2753+.I want to delete one of the cluster nodes and shutdown it down ?how can I do it? please help With kind regards Article Comments Hello, Thank you for...
Tue, 10 Jun, 2025 at 2:55 PM
REGISTER KEY FOR DEFAULT INSTALL FOLDER
There is a client which need to install the app on a given folder. That folder is not the default one and every single time we upgrade the system we need to replace the old version with the new one manualy copy/pasting the binaries as state...
Tue, 10 Jun, 2025 at 2:55 PM
Interval Delay WMI on PRTG standalone probe health is 400%
We've not added many sensors recently, but our PRTG monitoring has about 700 active sensors. We are struggling to monitor anything other than ping alerts, because WMI-related sensors all appear to be going offline and the probe health ...
Tue, 10 Jun, 2025 at 2:55 PM
PRTG Unable to Access Juniper Switch Ex3300 Through SNMP
hi, I have installed PRTG and put it on auto discovery through which PRTG only accessed 2 x Sensors for the mentioned Juniper Switch EX3300 the detected sensors were PING AND HTTP for which switch was configured. The IOS Version is. Mod...
Tue, 10 Jun, 2025 at 2:54 PM
Business Process channels.
Hello! I created Business Process sensors and add severals channels to it, but after i understand that some of them are unnecessary i can't delete them. I can't find this options, is it possible to delete those channels? Art...
Tue, 10 Jun, 2025 at 2:54 PM
Monitoring file presence but changing directory path every hour.
Hello, I've looked for an answer to this but seems like I can only find cases to monitor for (lack of) presence of a file in a folder on a system. We have a Hadoop File System that has a new directory generated every hour and we need...
Tue, 10 Jun, 2025 at 2:54 PM
Sensor Python code (Invalid JSON.). (code: PE231)
HI! I try to make Python Script advance script, but get error (Invalid JSON.). (code: PE231). My python script work on rassberry py and on my windows installed python 3.9 Here is my python script:; ----------------------------------------...
Tue, 10 Jun, 2025 at 2:54 PM
Notification when "Paused by dependency"
Hello. There is a problem. There sensor1 and sensor2. In the sensor1, the dependence on sensor2 On sensore1 set mail notification when passing the sensor in the status of "down", and also the reduction of the same notice in th...
Tue, 10 Jun, 2025 at 2:54 PM
Showing error cannot login with specified credentials in MS SQL V2 sensor
I am trying to establish sensor MS SQL v2 and i am getting error of cannot login with specified credentials. Article Comments Hello, Thanks for contacting us. Please log onto the machine where the probe is installed and manu...
Tue, 10 Jun, 2025 at 2:54 PM
Does windows update sensor monitor security updates?
Hi, I just want know if update sensor classifies security updates as critical or important? the reason for this question is because at the moment I'm hiding all the channels except critical but unsure if security updates fall under cri...
Tue, 10 Jun, 2025 at 2:54 PM
feature request; monitor power supplies and fan's on HPe switches
We sell redundant power supplie's and fan's on HPe switches. We promise the customer that this will increase his uptime. If the first fan or power supply breaks down, PRTG does not notice this. My request is that there is a wa...
Tue, 10 Jun, 2025 at 2:54 PM
Inquiries about connecting to PRTG SNMP
Hello, we are conducting a POC in Korea with a free PRTG version. We are an MSP company that uses AWS and KT Cloud in Korea as major CSPs. We know that while using PRTG, it is very well connected for AWS, KT cloud requires SNMP to be co...
Tue, 10 Jun, 2025 at 2:54 PM
Map Refresh Failed
I keep on getting a Map Refresh Failed error for all of my Maps. I'm not sure why ? I have added &interval=30 at the end of the Map URL but unfortunately nothing has changed. Currently using Chrome or Firefox Latest version o...
Tue, 10 Jun, 2025 at 2:54 PM
Monitoring Event viewer
Hello, I have a question. It is possible to monitor the event viewer in the PRTG. If so, how does the technology use it. Thank you for your response. Article Comments Hi, Thank you for your post. You can use the WMI Event L...
Tue, 10 Jun, 2025 at 2:54 PM
Please can you advise where i can locate each upgrade version missed
i.e 20.1.55 to 21.3.69. Or i can just update straight to 21.3.69. Article Comments Hi there, Thanks for the KB post. You can up straight to our current version. Please note that you need to have a valid commercial to update ...
Tue, 10 Jun, 2025 at 2:54 PM
Get each devices IP/FQDN property
I am trying to pull a list of all the devices and retrieve the ID and/or IP. I can get a list of devices with /api/table.xml?content=devices but this does list the device ID, just a few things like group and status. How can I get the fu...
Tue, 10 Jun, 2025 at 2:54 PM
Add a parameter to Available Channel Parameters that sets the limit value to Null.
Add a parameter to Available Channel Parameters that sets the limit value to Null. https://www.paessler.com/manuals/prtg/live_single_object_property.htm#available_parameters Article Comments
Tue, 10 Jun, 2025 at 2:54 PM
lookup cannot display float values
I want to display float values in a neutral grey color. The values are transmitted from a advanced custom sensor via XML. On the web page the flaot values are either displayed in green color or if I use a lookup file the values are displaye...
Tue, 10 Jun, 2025 at 2:54 PM
Sensor not displaying same output as powershell.
Hello all I have the following powershell script: $message = "OK" $urbackuphost = "ics-urbackup.ad.icsanalytics.com" $count = Invoke-Command -ComputerName $urbackuphost -ScriptBlock { Invoke-SQliteQuery -Query "se...
Tue, 10 Jun, 2025 at 2:54 PM
Sensor for pinging a defined IP from cisco router
what i am trying to do- Create a ping sensor from Cisco router A > IP of Cisco Router B So i have added my cisco router as a device and that works. I have added the SSH creds for the router in the settings of the device. I go to s...
Tue, 10 Jun, 2025 at 2:54 PM