kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Is it a bug in factory sensor, not able to use the Warning level.
Using stable version 15.2.16.2230 settings up a new factory sensor and having two sensors: #1:disk_free_C_percent Channel(11306,5) #2:disk_free_D_percent Channel(11306,7) The #1 sensor/channel is in error state (limit on both source ch...
Tue, 10 Jun, 2025 at 10:57 PM
The lookup "apc-ups_battery_status" does not contain a definition for "2"
I have created a custom SNMP lookup file as outlined below. <?xml version="1.0" encoding="UTF-8"?> <ValueLookup id="APC-UPS_battery_status" desiredValue="2" xmlns:xsi="http://www.w3....
Tue, 10 Jun, 2025 at 10:57 PM
95th Percentile - Single Bound
I am running on version PRTG Network Monitor 15.1.14.1778. Can PRTG create 95th percentile report or anything to show that Calculate the 95% value separately for in and out as i need to take the maximum of those two values ? What i can s...
Tue, 10 Jun, 2025 at 10:57 PM
Is it possible to clone a sensor to multiple devices
I am trying to add the same "WMI Service Monitor" Sensor to all the Windows servers devices to monitor if a specific services is running or not. I see the clone feature is one to one and I see where you can do a device template an...
Tue, 10 Jun, 2025 at 10:57 PM
The object invoked has disconnected from its clients
Today one of our customer (useing PRTG Network Monitor) had some of his workstations showing this error: "80010108: The object invoked has disconnected from its clients". What does it mean? How can we lead to it? Thanks! ...
Tue, 10 Jun, 2025 at 10:57 PM
Retrieve file version with custom sensor
I am trying to use a powershell script to retrieve the complete version of a dll file. I'm using the following script based on another post I found here, however, the sensor only displays OK on the PRTG console. It does work perfectly...
Tue, 10 Jun, 2025 at 10:57 PM
How can I stop annoying security warnings in the Windows GUI?
When using the PRTG Windows GUI, it shows Internet Explorer security warnings. How can I stop these messages? Article Comments Configure Internet Explorer for PRTG Windows GUI By default, the Windows GUI internally uses Inter...
Tue, 10 Jun, 2025 at 10:57 PM
Netflow Cisco übertragenes Volumen
Hallo, wir haben einen Cisco 4500X als Router im Einsatz und fragen dieses System per Netflow v9 ab. In den Top-Verbindungen wird das übertragene Volumen nicht korrekt dargestellt. Bei einem Test wurde ein 4Gbyte große Datei zwischen zwei...
Tue, 10 Jun, 2025 at 10:57 PM
Monitor and Report certain user logins
Hi, I want sensor and a report that will monitor for when a list of usernames has logged into a device. The report needs to pickup from the sensor and show what username has logged on to what device and at what time. Is this possible? ...
Tue, 10 Jun, 2025 at 10:57 PM
Monitor external computers
I would like to be able to monitor external computers, ie systems we have access too but not on our LAN or even WLAN. So for example a machine which is on a complete different network but we can TeamViewer too for support. Is this possibl...
Tue, 10 Jun, 2025 at 10:57 PM
PRTG is uninstalling time zone updates
We just upgraded to 15.2.17.2804. Now PRTG is uninstalling our time zone updates which is causing an error in our proprietary program. Article Comments Usually, PRTG doesn't uninstall any software. What lead you to this conc...
Tue, 10 Jun, 2025 at 10:57 PM
CPU WMI senser discover wrong number of cores
Hi, We have a server with 48 cores CPU (2x2x12) , however PRTG WMI CPU sensors auto-discover only find 32 cores. What should I do to fix it? Remark : The OS is Windows Server 2008 Thanks. Article Comments Dear Daniel Thi...
Tue, 10 Jun, 2025 at 10:57 PM
monitor webapplication in cluster
Hello, I have one web application running on a cluster of 3 servers. I have added these three servers as devices to prtg. If I add the Perfcounter IIS Application Pool to one of these devices and then stop the pool on that specific ser...
Tue, 10 Jun, 2025 at 10:57 PM
ADTran Multiplexer
Has any one out there attempted to monitor a multiplexer with PRTG? I have the MIBs from adtran. Will be giving it a go to see what i can all do, but curios if anyone out there has did this, my searches of the KB here and on google, yield n...
Tue, 10 Jun, 2025 at 10:57 PM
Set alarms to stay up till validation or for a fixed timelapse
Hello, We have a SNMP trap receiver sensor. We need it to work like this: 1. Trap received 2. Sensor is in alarm state 3. Alarm is validated 4. Alarm goes down, sensor goes to normal state Is this possible with PRTG? Worst case scen...
Tue, 10 Jun, 2025 at 10:57 PM
Trigger input/output (analog) on a Axis p8221 (for instance)
Is it possible, based on a certain sensor treshold or state (down/up) to trigger an output on any, but for instance above mentioned device? We need to trigger several inputs (non IP) so we want to connect a IP based output unit (several o...
Tue, 10 Jun, 2025 at 10:57 PM
Linux monitoring NTP
We have a group of Linux servers running SUSE Linux and we would like to monitor the NTP status. If we manually login to the servers we would do something like: # ntpq -nc peers which would return something like this: remote ...
Tue, 10 Jun, 2025 at 10:57 PM
Syslog parsing messages from Ubiquiti devices
Hello, I have PRTG sensor for syslog messages on my Probe, and Mikrotik and Ubiquiti devices send their syslog there. I noticed that there is a problem with parsing syslog messages from Ubiquiti devices. For example: http://i.imgur.com/...
Tue, 10 Jun, 2025 at 10:57 PM
Get Sensors call not showing all sensors
I am doing the following call: $url = "https://10.1.7.13/api/table.xml?content=sensors&output=csvtable&columns=tags&username=portal&passhash=xxxxxxxx"; There are objects that are now showing up in the response ...
Tue, 10 Jun, 2025 at 10:57 PM
EXEXML Sensor returns PE231
EXEXML Sensor returns PE231. I am trying to use a custom powershell script to return useful information on DAG status. The script runs fine when manually executed but I get the aforementioned error. Any advice appreciated. have checked a si...
Tue, 10 Jun, 2025 at 10:57 PM
PRTG data retention
What is the shortest data interval that PRTG reports on? In what intervals does PRTG retain data? How long does PRTG retain 1 minute data in 1 minute interval before rolling that data into its next interval? For example if 1 minute is ...
Tue, 10 Jun, 2025 at 10:57 PM
How can I change the heading of the report to look like my own way?
How can I change the heading of the report to look like my own way I don't need default heading. Article Comments Did you already have a look at this KB article? It covers items like Changing the Report Header Image and Ch...
Tue, 10 Jun, 2025 at 10:57 PM
How do I set alarm and warning thresholds on the SSH Load Average sensor?
I would like to set alarm and warning thresholds on the SSH Load Average and SSH Load Average v2 sensors, but I can not find any place in the sensor or channel settings to effect that. Where do I make that change? Article Comment...
Fri, 6 Jun, 2025 at 11:27 AM
Please let me know the following PC operating systems can be monitored by PRTG
MS-DOS WINDOWS 95 WINDOWS NT 3.5.1 WINDOWS NT 4.0 WINDOWS NT SERVER WINDOWS 2000 WINDOWS XP WINDOWS 7 SUN OS 5.6 SUN OS 5.7 SUN OS 5.8 HP-UX 11 MAC OS 8.6 LYNX OS (UNIX-like) RED HAT LNUX LINUX TSX-32 (DOS) ...
Tue, 10 Jun, 2025 at 10:57 PM
Why does WSUS 'Comuters up to date' show 0
I've just configured WSUS statistics, and most of the channels appear to be correct. However, the channel 'Computers up to date' show a value of 0, while my WSUS console shows that 18 computers 'need 0 updates' and have ...
Tue, 10 Jun, 2025 at 10:57 PM
PRTG graph font
Hi. I have managed to change the background color of a graph (the plotcolor). Can you tell me how to change the color of the fonts? For example Legend font color. Thanks Article Comments Sorry, the font and their color canno...
Tue, 10 Jun, 2025 at 10:57 PM
disable ssh
Hi Is it possible to disable SSH for certain servers or globally. Currently we collect using SNMP + WMI. I'm seeing syslog entires where it appears an SSH connection is being attempted. thanks Article Comments Dear d_s...
Tue, 10 Jun, 2025 at 10:57 PM
Help with MIB Import
I am unable to get a MIB file to import: The file is: DCSW-SSV-MONITOR-MIB DEFINITIONS ::= BEGIN IMPORTS enterprises FROM RFC1155-SMI OBJECT-TYPE FROM RFC-1212 TRAP-TYPE FROM RFC-1215 DisplayStri...
Tue, 10 Jun, 2025 at 10:57 PM
Why does the SNMP Trap Receiver Beta have a polling period?
We are currently are trying to use the SNMP Trap receiver Beta to get real time updates from applications when problems arise. Upon testing this we noticed that PRTG doesn't do anything with the received trap until the polling period ha...
Tue, 10 Jun, 2025 at 10:57 PM
VMWARE SOAP Sensors returning incorrect information
We have a SOAP Sensor on a vcenter which has deployed several sensors for each guest. Three queries We have increased the number of CPUs assigned to the guest, and it is not showing this change on the SOAP sensor for that guest. WE have r...
Tue, 10 Jun, 2025 at 10:57 PM
How-to: Import Astaro-mib in Paessler?
I want to import Astaro-mib.txt in the Paessler MIB importer and I receive this log: Sucessfully included files: 1 of 1 Sucessfully imported OIDs: 0 of 0 OIDs that were useful for PRTG: 0 Is there a way to import Astaro-mib in Paessler?...
Tue, 10 Jun, 2025 at 10:57 PM
How does the "bindings" filter work exactly on trap sensors?
Hello, For our project we need to receive traps in v2c and filter them in three cateogories: hardware traps on the error channel interface traps on the alert channel all other traps on the messages channel We have chosen the ex...
Tue, 10 Jun, 2025 at 10:57 PM
Sensor WSUS statistics.
Hello. We track the dynamics install updates on computers by means of a standard sensor to PRTG WSUS (parameters "Computers up to date" and "Computers needing updates."). The graph displays the correct information is on ...
Tue, 10 Jun, 2025 at 10:57 PM
How can i lookup and/or change all channel value lookup settings in bulk
I have a number of "SNMP Printer BETA" sensors created and have created some custom value lookup files for the sensors to act the way I would like. It is very tedious to go through and assign this value lookup to each channel unde...
Tue, 10 Jun, 2025 at 10:56 PM
Problem mit SNMP IBM System X Sensoren
Hallo, ich habe ein Problem mit den IBM System X Sensoren auf einen Windows Server 2008 R2. Ich habe soweit alles ausprobiert, um den Fehler zu lokalisieren, jedoch ohne Erfolg. Das Problem besteht im Wechsel, sodass die Sensoren nich...
Tue, 10 Jun, 2025 at 10:56 PM
Changing the fontsize of Data Tables in the Mapdesigner
Hello, i am trying to create some usefull maps for our display in our department. Background: we have several locations where we monitor our servers, wlan controllers, temperature sensors, etc. So I am trying to create a combination of ...
Tue, 10 Jun, 2025 at 10:56 PM
PRTG file content sensor old data
We montor logfile on local filesystem of PRTG probe system and use the File Content sensor. The logfile is rotated almost daily and when the logfile rotates the search string (error of some application) cannot be found anymore. This sensso...
Tue, 10 Jun, 2025 at 10:56 PM
API Graph - Sensor Filter
Hello, I am trying to use the API graph function to publish a graph in PNG format for a VMWare Performance sensor. However, I am interested only in the active memory sensor and while it is possible to show/hide different sensors from the ...
Tue, 10 Jun, 2025 at 10:56 PM
Show status of notification on map
I created a custom EMI/UCP notification to send text messages directly through a landline. When we do maintenance the notification is paused and resumed after we’re done. I want to make sure the notification is not left in a paused state un...
Tue, 10 Jun, 2025 at 10:56 PM
Description Not Updating
My cisco devices get their ports renamed fairly frequently. At one point in time, descriptions would eventually update but that doesn't appear to be the case at this point. Is there a setting I may be missing that's not updating as ...
Tue, 10 Jun, 2025 at 10:56 PM
Raspberry Pi mini-Probe
Can I use a Raspberry Pi mini-Probe to monitor a network with about 28 HP switches or should I setup a small windows probe on a cheap Atom processor? Thanks in advance. Article Comments Make sure to get a raspberry pi 2, then ...
Tue, 10 Jun, 2025 at 10:56 PM
why is the CPU health showing Err #223?
We are trying to monitor a cisco 4500x cpu. It works but only intermittently. when it shows down it gives the #223 err. noting is being changed on the switch or the probe. why is this intermittent? Article Comments Hello, Than...
Tue, 10 Jun, 2025 at 10:56 PM
SNMP default set up
Been asked to put in a monitoring type system for a company, and have chosen PRTG, but have no clue on how to set it up. Will be purchasing when we get to the live enviroment, but at the moment I have it as a trail in the lab. have plugge...
Tue, 10 Jun, 2025 at 10:56 PM
Can I change the ciphersuite for the prtg webserver
Last week we changed the access method to our PRTG installation from http to https. Now I have seen that with Firefox 26 or Chrome 31.0.1650.63 the used ciphersuite is TLS_RSA_WITH_AES_256_CBC_SHA. Is it possible to change these values that...
Tue, 10 Jun, 2025 at 10:56 PM
Connection could not be established (800.....: The RPC server is not available)
How can I solve this issue I set all time interval be the same for all sensors Article Comments Dear CelaniN As first step, please reboot the computer which is monitored. This solves the bulk of connection issues of this kind....
Tue, 10 Jun, 2025 at 10:56 PM
How to display time value for sensor
Hi, I'm requesting an UPS with SNMP to get for example "Battery time left in minutes". I'm getting the value of 198 minutes. Is there a way to display it like 3h 18 minutes ? Thx in advance Article Comments H...
Tue, 10 Jun, 2025 at 10:56 PM
Administration Reseau
Bonjour, J'ai une connexion internet limitée a 30Go par mois, il y a un appareil qui consomme énormément de data et je voudrai l'identifier!!! Mon PC est un IMAC est ce que votre logiciel permet d'identifier l'appareil qui c...
Tue, 10 Jun, 2025 at 10:56 PM
Failover Clustered Hyper-V monitoring
Hi I am using your product on the unlimited demo at the moment (very good product by the way), and need to ask a question. I have a 4 node Hyper-V cluster on windows 2008 r2 which shuffles the Hyper-V VM's around when a node fails. ...
Tue, 10 Jun, 2025 at 10:56 PM
get string value from custom exe/script sensor or sql
Good day! I have such problem: I want prtg to show me string values, i.e. I have script, that peforms an SQL query and returns me 4 columns: date\time | integer1 | integer2 | integer3. PRTG shows message "OK" for this sensor, but ...
Tue, 10 Jun, 2025 at 10:56 PM
Trying to load external webpage in prtg map
I am trying to add a Custom HTML element to a map. I am inserting this code into the HTML Before parameter : <html xmlns="http://www.w3.org/1999/xhtml"> <head> <iframe src="http://free.timeanddate.com/clock...
Tue, 10 Jun, 2025 at 10:56 PM
error pe034
hi i have a sensor which kind of wmiis. this sensor sometimes logs simulated error PE034. What is the PE034 ? Do i need take an action ? Article Comments Hi there, A simulated error is set by a user, or by an API call. Pleas...
Tue, 10 Jun, 2025 at 10:56 PM
Can PRTG monitor the network connection between a remote probe and an IP address (where no remote pr
We would like to install PRTG in a host computer and set up remote probes for our agents. However, the network monitoring (QoS) that we want to measure is between the remote probes and a 3rd party server where we cannot install a remote pr...
Tue, 10 Jun, 2025 at 10:56 PM
Is it possible to add sensors from multiple core servers in one map?
Since the amount of sensors in VMs is limited by your support of 5000 sensors max, we would need a way to build a map that include sensors from multiple prtg core servers. Article Comments Hello tempero-sst, If you need to che...
Tue, 10 Jun, 2025 at 10:56 PM
login problem
Hi , I installed PRTG last friday and it works fine, on saturday I follow a suggestion of PRTG to use SSL.....big mistake ! From that time it was impossible to use again, now, I also install again but maybe he recognized my previous insta...
Tue, 10 Jun, 2025 at 10:56 PM
SNMP and NAT/PAT
I have a number of devices that are all using private IP addresses. I access them via port forwarding through a Cisco 881 router and everything works fine. I put forwards in for port 161 however I am getting an socket error #11044. Tested w...
Tue, 10 Jun, 2025 at 10:56 PM
Monitor a Cisco Aironet 1140 via SNMP
I have multiple aironet 1140's that I would like monitor with PRTG. Just general parameters like cpu load, associated wireless clients etc. Maybe bandwidth usage too. Out of the box, PRTG only sets up a ping sensor. So I downloaded ...
Tue, 10 Jun, 2025 at 10:56 PM
raccomended polling interval
Hi, I have some questions regarding SNMP traffic/bandwidth sensor what is the raccomended polling interval to monitor interface trughput (traffic in/out) in Cisco IOS router? How PRTG calculate the bandwidth/traffic and which OID use?...
Tue, 10 Jun, 2025 at 10:56 PM
2012 WMI Terminal Services sessions
Hello, is there a way to monitor active terminal session for 2012 ? This sensors does not work with 2012. WMI Terminal Services (Windows 2008) Sensor WMI Terminal Services (Windows XP/Vista/2003) Sensor thank you regards MArco T ...
Tue, 10 Jun, 2025 at 10:56 PM
sip options ping - entered username or password is incorrect
i am trying out the sip options ping on my freepbx server, i am getting the result "entered username or password is incorrect". i'm assuming that the sip credentials are a sip extension and secret i tried command line... ...
Tue, 10 Jun, 2025 at 10:56 PM
File Age Monitor
I have a business application that creates backup files into a directory. The names of the files increment and I keep several days worth. I want to set off an alarm if new files have not been created in 24hrs. Because of the older files ...
Tue, 10 Jun, 2025 at 10:56 PM
Setting a specific NS server for a device
Hi everyone. I'm monitoring a certain device that has a builtin DNS service in it. I want to add some DNS sensors to resolve the records of certain webistes, but I need to make sure that the check is done specifically through the nam...
Tue, 10 Jun, 2025 at 10:56 PM
PRTG time mistake.
There was a brief mistake in the server time and was ahead by 12 hours. When the timing was fixed, there was some data already collected ahead of time. Now it is not generating the graph because the collected data timing is ahead. How...
Tue, 10 Jun, 2025 at 10:56 PM
Using WMI Event Log Sensor
The sensor works great. Now I want to send an email notification when the sensor is triggered along with the detail of the sensor. The sensor is filtered on a specific Event ID. Article Comments Good to hear the sensor is work...
Tue, 10 Jun, 2025 at 10:56 PM
2 queries ping & UI related
Hi, Beginning to discover and love the flexibility of this software, just had 2 questions I can't seem to find answer to. I'll start with the UI. I have multiple pings set up. When I click into the ping sensor, on most, the ro...
Tue, 10 Jun, 2025 at 10:56 PM
What has changed in Packet Sniffers between PRTG 8 and PRTG 9?
We use custom packet sniffer sensors in version 8. I see that the packet sniffer engine has changed to winpcap in version 9, and that content packet sniffer sensors are no longer supported. I wanted to check before we upgraded whether ther...
Tue, 10 Jun, 2025 at 10:56 PM
All "Probe Health" sensors alarm at same time?
Hey everyone. Just installed the trial version to see what PRTG is like. So far so good, it does everything we need. However, we have an issue with some of the remote probes. Every now and then, maybe a few times every hour, the Probe...
Tue, 10 Jun, 2025 at 10:56 PM
Is there an easy way of seeing which sensors have auto-acknowledge on them?
There are many sensors on our account. Is there any quick way such as a report to see which of the sensors are set to auto-acknowledge when they go down in monitor? Article Comments Hi Phil, You can get a list of all objects w...
Tue, 10 Jun, 2025 at 10:56 PM
Automatically unpause paused sensors
Hey, We were wondering if it is possible (in the future?) to be able to automatically resume all pauzed sensors on a weekly/monthly basis. We have some employees who forget they paused a sensor permanently instead of for x hours or usi...
Tue, 10 Jun, 2025 at 10:56 PM
Collecting and reporting on Up time, Partial Up and Down
Hello We have a service that has 3 levels of service state and writes events to an event log ID's: 10:Up 11:Partial 12:Down We are monitoring the event log for those ID's but are unable to report how much uptime, Partial uptim...
Tue, 10 Jun, 2025 at 10:56 PM
No connection to PRTG form Network
Hello, i'm not be able to connect the PRTG Server from my LAN. What work is ping to the PC and connect to PRTG on PC (127.0.0.1) but access from my LAN not working. Alos the Android App could not connect. May be some firewall issue ...
Tue, 10 Jun, 2025 at 10:56 PM
OSX SNMP is not working
"Sorry, the scan for available monitoring items has failed! Could not create the sensor SNMP Traffic on device 10.10.1.166 (10.10.1.166). Sensor does not get response from device. SNMP credentials are wrong or device does not suppo...
Tue, 10 Jun, 2025 at 10:56 PM
Confuse about definition on partial down status in cluster environment
Hi, We have running a cluster nodes based environment in our different sites. Total have 2 nodes. Does anyone could explain to me the bellowing status meaning, due to we found the devices either services were working well when we occurred...
Tue, 10 Jun, 2025 at 10:56 PM
Change channel order
Hello, I am monitoring ESXi servers using VmWare Host Performance Sensor. It contains many usefull channels, but I have limited space in Map for Status Icon "Channel Gauges Small", so I can see only 5 gauges (out of 12). How c...
Tue, 10 Jun, 2025 at 10:56 PM
How to monitor non standard TCP Port?
My server is open the https on the TCP 18080 i want to know how to monitor https://xxxxxxx:18080 which sensor we shoot be select. Article Comments Hello osnoop, we appreciate your contact. Is that a webpage that you have runn...
Tue, 10 Jun, 2025 at 10:56 PM
Extract Minutes and Seconds GPS coordinates from Message
As a disclaimer... the devices I monitor are mobile and I need to be able to derive the GPS coordinates from an onboard system. My Question: I have a custom sensor that can give me the Latitude and Longitude, but the onboard system onl...
Tue, 10 Jun, 2025 at 10:55 PM
Be quiet! - Acknowledge alert by responding to email
Is there a way to silence an alert by responding to the email? Just an extra step to log in and search / pause (which is hard from Iphone App) . I really dont want to put any "Auto Acknowledge" Article Comments If you ...
Tue, 10 Jun, 2025 at 10:55 PM
Is it possible to anonymize collected date?
According to requirements of of one of our customers, we need a collector software that is able to anonymize the collected data. We need the first three octetts of the ipv4 address, we must not have the fourth octett. Basically the idea of ...
Tue, 10 Jun, 2025 at 10:55 PM
code references showing in menus
In the prtg enterprise remote client when I right click on something the context menu shows the code reference instead of the menu option. I could not see where to attach an image here so here is a dropbox link to a jpg showing what I mean....
Tue, 10 Jun, 2025 at 10:55 PM
Is there a way to manually set x and y axis values in reports?
I have created reports to measure WAN utilisation, IPSLA, etc. and I'm wondering if there's a way to have PRTG display the real time data against the actual maximum bandwidth on the circuit. For example, on the Y axis, by default...
Tue, 10 Jun, 2025 at 10:55 PM
Measure between two devices
Hi! Can someone help me to find a way do measure between two devices and not only between the probe and a device? The scenario is that I have an application that complains that it looses the connection to an sql-database a few times during ...
Tue, 10 Jun, 2025 at 10:55 PM
Aggregate interfaces for load reporting
I have 8 ECMP (equal cost multi-path interfaces) interfaces connected to a router that I can see without any issues. Is there any way to create an aggregate report on just these 8 interfaces? I want a total bytes in and total bytes out ...
Tue, 10 Jun, 2025 at 10:55 PM
Fritz!Box LTE monitoring on PRTG
i have a Fritz!Box 6842 LTE and after 30 GB Traffic Vodafone reduces the LTE-Speed from 50 Mbit to 384 kbit. Know i want to monitor the used traffic for this month and the useable (50 Mbit before and 384kbit after the Trafficlimit) LTE-(D...
Tue, 10 Jun, 2025 at 10:55 PM
HTTP Sensor false alerting
Hi A HTTP sensor keeps on sending false alerts. We are unable to establish why this is happening as we have carried out checks on the server and nothing appears to be flagging up any issues. We have been forced to pause the sensor whilst ...
Tue, 10 Jun, 2025 at 10:55 PM
Notifications across multiple sensors
Is it possible to define a notification across multiple sensors? E.g., something like "if sensor1 and sensor2 are down then send notification Y, otherwise if just sensor1 is down, send notification Z" It seems notifications (or ...
Tue, 10 Jun, 2025 at 10:55 PM
Set scheme for alarm notifications
Is it possible to use scheme for e-mail and SMS notifications. We have employees that work in shifts, the first person would require to get notification between 8:00 and 18:00. The one that is working on a emergency shift will get alarm no...
Tue, 10 Jun, 2025 at 10:55 PM
Alarms sorted by date
How can I sort alarms by time it was produced? Is there any way to configure a "date/time" column into alarm dashboard? Article Comments Dear Luis, are you referring to the Alarms-Page in the Ajax-Webinterface of PRT...
Tue, 10 Jun, 2025 at 10:55 PM
report on fixed period
is it possible to configure report on a fixed period with date/time start and date/time stop ? Article Comments If you want to look at a specific timeframe, you need to create a schedule first (https://www.paessler.com/manuals/p...
Tue, 10 Jun, 2025 at 10:55 PM
AdTran MIBs as .mi2
I'm trying to import a number of custom MIBs for specific AdTran carrier ethernet equipment and need help getting .mi2 files into the importer. It keeps giving me syntax errors but I cannot find anything that readily converts these. The...
Tue, 10 Jun, 2025 at 10:55 PM
How can I include placeholders in HTTP notifications?
So far the only placeholder that successfully resolve is the %sitename. Are the other placeholders in the list available for use in the POSTDATA section of the HTTP notification? Thanks. Article Comments Hello vivacan, There...
Tue, 10 Jun, 2025 at 10:55 PM
Please help me explain Eventlog sensor
Hi, I'm trying to set up an Eventlog sensor that should change state to error when an Error event is logged in the Application log. But I dont understand how the sensor works. 1) The sensor never goes into error state even though an e...
Tue, 10 Jun, 2025 at 10:55 PM
Customize subject for notification summarize
Hi, May I customize the subject of summarize notification, such like add the "%device" or "%name" placeholder ? Article Comments Hi Kelvin, Sorry, those placeholders you mentioned won't work inside t...
Tue, 10 Jun, 2025 at 10:55 PM
Changing DISK Sensor from Down to Warning
We want to set notifications for all down sensors, but don't consider a disk at 8% to be down and don't want to receive same amount of notifications as if a system truly was down. How can I change Disk space to be just a warnin...
Tue, 10 Jun, 2025 at 10:55 PM
Is there a way to monitor internet access of the servers whose addresses are natted
I have MPLS VPN ,there are 23 remote servers , routers and switch, two servers are natted to a certain public ip addresses and they have internet access. How can I monitor internet connection in those natted servers in prtg. So far I have t...
Tue, 10 Jun, 2025 at 10:55 PM
can I create own notifications or triggers
For example, with the Traffic Sensor and the Volume trigger I get notifications when a traffic sensor shows more than 1 Gbyte transferred in 24 hours. But I would like to get notifications if the traffic sensor shows less than 1 Gbyte tra...
Tue, 10 Jun, 2025 at 10:55 PM
Remote Probe configuration command line update?
I was wondering if there is a newer version of the remote probe configuration tool? (PRTGRemoteProbeCfg.exe) which i found on this post (https://kb.paessler.com/knowledgebase/en/topic/1563-how-can-i-automatically-deploy-and-configure-remote...
Tue, 10 Jun, 2025 at 10:55 PM
No Receive NetFlow Packets on IP available
I am attempting to add a NetFlow v5 sensor, but in the configuration page it says "No Receive NetFlow Packets on IP available" and the setup fails. The NetFlow v5 Tester program sees the network interface / IP address and works ...
Tue, 10 Jun, 2025 at 10:55 PM
Is there a way to check if Limits has been setup up on ALL sensors?
Hi, As the subject says, I would like an easy way to see if I have set up limits on all my sensors. We recently had a server that stopped working because it ran out of disk space. Yes, the sensor was working, but no limits has been set...
Tue, 10 Jun, 2025 at 10:55 PM
PRTG Reports not working
My "Top 100", "Top 10" and other reports like those are not working anymore, it performs the process but for some reason gives back an empty report, like this: http://s10.postimg.org/6apal3wo9/prtg_reporte_sin_nada.png...
Tue, 10 Jun, 2025 at 10:55 PM
List of supported JSON queries
Hi, We are using a lot of the REST API, and are upgrading our systems to a JSON-based M2M service. Do you have a list of all calls, and which one exists with a working JSON implementation? We are struggling with /api/getsensordetails.xml an...
Tue, 10 Jun, 2025 at 10:55 PM
Questions on setting up an SNMP Trap Receiver sensor
I have an SNMP trap receiver sensor set up at the top of my device tree, on the local probe device. It works as expected and receives SNMP traps from any device in the tree, which is what we want. However, the error message that is generate...
Tue, 10 Jun, 2025 at 10:55 PM