kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How can I setup an alert when a PC on the network stops communicating
I can't figure out how to create an alert. I want to know via a text message when a PC on my LAN stops communicating. Thanks, Docfxit Article Comments Hi Docfxit, You can configure your own notifications here:"Setup...
Tue, 10 Jun, 2025 at 9:22 PM
Can't run PRTG after install
I have now tried four times to install PRTG with no success; Windows 10, 8GB, i5 3.30GHz When it comes to the end of the install process it tries to start and I see this; Please wait until PRTG's web server is running... Connectin...
Tue, 10 Jun, 2025 at 9:22 PM
PRTG Setup not stable for me
I've used both the paid and free versions and appreciate PRTG very much! I recommend it often. I have come to realize that my installations are never very "stable" in the sense that I go away for a couple of months and when I...
Tue, 10 Jun, 2025 at 9:22 PM
PRTG Stored Procedure sensor
I want to test some functionality on an SQL Database with result 0 (succes) or 1 (false) But i cannot get the returncode of the SP interpreted. I stumbled upon this half a year ago also , and back then i just created a workaround by running...
Tue, 10 Jun, 2025 at 9:22 PM
hello, what is meaning of "no interval" in historic data?
when I generate my usage with "no interval" my usage is more? So I must pay internet usage in base of report, you think "no interval" must be mark? or other selection is correct? wait for your reply thank you ve...
Tue, 10 Jun, 2025 at 9:22 PM
how can i parse a http url
hi. I have a url that show me a number. and every minutes this number changed and get down. I want to monitor this url an when that number below than a number that I set before, prtg email or notify me. I use PRTG 13. Article Commen...
Tue, 10 Jun, 2025 at 9:22 PM
SFlow problems with HP Procurve 2810
Hey Guys, I have some problems getting sflow to work on a HP Procurve 2810. I think my configuration on the Switch is just fine. Sflow is enabled and sending Datagrams. But PRTG is not recieving any data. The sensor is stuck in "grey&q...
Tue, 10 Jun, 2025 at 9:22 PM
Can you synchronize device polls
I have a firewall with a two sensors, one for the LAN facing interface and another for the WAN facing interface. For all intents and purposes they should be equal, the traffic entering the LAN interface should be about the same as the tra...
Tue, 10 Jun, 2025 at 9:22 PM
Auto discovery issue?
Hi, I am new to PRTG. I installed a core server using PRTG v17.2.31.2018. I created a device template in order to deploy similar sensors to multiple windows servers. I ran the Auto Discovery > Run Auto-Discovery with template but t...
Tue, 10 Jun, 2025 at 9:22 PM
Packet Sniffer - Checkpoint Firewall / Cisco Router
I'm trying to 'Packet Sniff' my Checkpoint Firewall & or Cisco Router. If I'm correct, I need to create a new 'Remote Probe', but both of this devices are Linux based. I might be wrong so I would love to get some...
Tue, 10 Jun, 2025 at 9:22 PM
core an probe communication
Hello I need an answer for a presentation. What kind of technology or protocol PRTG use between core and probe server to communicate (JDBC, SNMP etc..) Article Comments Hello Ahmet, The PRTG probe connects to the core server u...
Tue, 10 Jun, 2025 at 9:22 PM
Problem with email spam about Opened: Avoid running out of sensors
Hello We receive this email twice by day, i don't want anymore. I put on pause the 32 probes (above the permitted 500). I still get email alerts. I don't want to remove the 32 probes because occasionally I disable one for reacti...
Tue, 10 Jun, 2025 at 9:22 PM
Export Groups With Location
Hi, I want to export all group devices with their GPS location. How can i do that? Thanks in advance Article Comments Hi Luis, You can find the documentation of the API in your webinterface under "Setup > PRTG API&q...
Tue, 10 Jun, 2025 at 9:22 PM
Custom EXE/Script Sensor Creation
Hello, I want to create Sensors to get the result from Batch files. I get the error Response not wellformed (code:PE132) Here is my Batch file @echo off REM Sample Exe/Script Advanced sensor REM Returns fo...
Tue, 10 Jun, 2025 at 9:22 PM
Remote probe
I installed remote probe on a server, but it shows: Login not ok: Wrong version Could u help me? Thanks. Article Comments Hey orientorient, Thank you for your KB-posting. The Remote Probe needs to run the very same version ...
Tue, 10 Jun, 2025 at 9:22 PM
Set http 401 as "ok"
Hello everybody, we want to check, if a html file is only accessible in a authentication secured space. So we want to create a sensor, which reply a 401 as "OK" status. Is this possible? Thanks Peter Article Comment...
Tue, 10 Jun, 2025 at 9:22 PM
How to show 95% percentile on PRTG Map
I am making a map for our customer and would like to show the 95% percentile value for a given range, how can I achieve this? Article Comments Dear mtrifilo Percentile computation is only available for reports, not for maps. A...
Tue, 10 Jun, 2025 at 9:22 PM
Change Report bandwidth units from Kbps to Mbps
Hello How can I change the units of bandwidth in a report? I want the report to display the value in Mbps/Gbps/Tbps. The value displayed is in Kbps and is not very useful for management. Article Comments Dear sakun Please op...
Tue, 10 Jun, 2025 at 9:22 PM
SNMP Trap Receivier HP proliant servers
Setting up a SNMP Trap receiver sensor for our HP servers. Want to include any hardware issues in the error filter. Any one have any good guidance on setting up filters for this sensor Article Comments Hey Eric, Thank you for y...
Tue, 10 Jun, 2025 at 9:22 PM
HTTP Push Data Downtime Not Showing
Hello, I have been setting up HTTP Push Data Advance sensors, and they work great. But, when a sensor is in a DOWN state and then comes back online, the downtime percentage stays at 0% and the update remains at 100%. This used to work abo...
Tue, 10 Jun, 2025 at 9:22 PM
Collecting alerts/state change history via API
Hi, Is it possible to collect state change (alert) information for our sensors WITH historical data (past changes) and in bulk (all sensors in one call or at least in large groups) via the PRTG API? So far I have been sifting through th...
Tue, 10 Jun, 2025 at 9:21 PM
persistant alarm state SNMP trap
Alarms are tapped but clear on the next scan. Article Comments Hey vk6xre, Thanks for your KB-posting. Actually, it is not possible in PRTG to leave the SMTP Trap sensor in DOWN/ERROR-state until it receives an OK-message. ...
Tue, 10 Jun, 2025 at 9:21 PM
SNMP - reboot devices
Somehow I can restart a device through the PRTG Example: A Mikrotik device stops responding and then I reboot it via the PRTG via SNMP. Article Comments Hey Leonardo, Thank you for your KB-posting. Actually, this is not ...
Tue, 10 Jun, 2025 at 9:21 PM
how can I monitor routing table with PRTG
Hello ! I want to make a detection for the a routing table in order to see and detect the IP routing saturation. Thank you. Article Comments Hey Fouad, Thank you for your KB-postin. If you know the responsible OID for t...
Tue, 10 Jun, 2025 at 9:21 PM
Monitor multiple core servers on one probe set
Hello PRTG folks - We have 6 core prtg servers monitoring different assets of our datacentre and would like to be able to monitor these within one place. For a little context we have PRTG1 - PRTG6. I would like to get the core health sen...
Tue, 10 Jun, 2025 at 9:21 PM
Monitor value on a html site
Is it possible to monitor one Value of a website and display it as a channel? I already tried HTTP Advanced, but it only gives me the possibility it value is not found or is found. I also tried XML/REST but I cannot find a node to monitor. ...
Tue, 10 Jun, 2025 at 9:21 PM
Dashboards went missing
I notive that I've lost the default dashboard (Dashboard 1, Dashboard 2 and Dashboard 3) which are located under the "Home" tab top-right. I've tried to reinstall it again but it's still the same. If I try to reach...
Tue, 10 Jun, 2025 at 9:21 PM
%1 is not a valid Win32 application. (0xC1) when generating reports and sending to email
%1 is not a valid Win32 application. (0xC1) error when generating reports and sending it as email, or storing it. However, reports are generated properly in HTML format and can be viewed correctly. What is needed to run this automatic r...
Tue, 10 Jun, 2025 at 9:21 PM
Templates not applying
I created a template of a device. But when I apply the template to other devices the sensors are not added. Its very simple and all sensors are supported. They are... Ping CPU Load Memory Hard Drive Space (multi) Article Comment...
Tue, 10 Jun, 2025 at 9:21 PM
Error at Console Enterprise (IIS 500.19)
Hi, i have prtg installed and i'm able to access it from the web. when logging to the server, error message appears in the Enterprise Cosole. it states the following: Not Connected (IIS 7.5 Detailed Error - 500.19 - Internal Server Erro...
Tue, 10 Jun, 2025 at 9:21 PM
Create SNMP Sensor via powershell
I have a Powershell script that will install windows services onto a server and would like to automatically get this service added to the device on PRTG is there a way to do this via Powershell by either calling an API or using another meth...
Tue, 10 Jun, 2025 at 9:21 PM
Real Time Bandwidth Monitor
I downloaded and installed the trial version of PRTC Network Monitor. I am looking for a Real-time Bandwidth monitor to replace Solar Winds Real-time bandwidth monitor. Does PRTC Bandwidth monitor have that capability? Article C...
Tue, 10 Jun, 2025 at 9:21 PM
How can I monitor if an HTML change content?
Hi, I would like to know if I can monitor a html page, in particular if this page change content between last scan with the new scan (a scan every 1 hour) Article Comments Hi there, You can use the "HTTP Advanced" ...
Tue, 10 Jun, 2025 at 9:21 PM
Need to monitor Nos of IP address lease on the Fortigate device
I need to monitor the nos of IP address leased from the device periodically. Thus, I am able to monitor whether my IP address is underutilized which I am able to increased if there is a need.. I had tried using Sessions Counts but it does n...
Tue, 10 Jun, 2025 at 9:21 PM
Having some issues while generating PRTG report in excel format
Hello Team, We want some reports in excel format we are doing this with the help of "PTF.CSVExport". We want to combine result for all CPU sensors but I am not able to add device name column in result csv. I am using below comma...
Tue, 10 Jun, 2025 at 9:21 PM
Source code of a sensor
Hello everyone, I'm monitoring SonicWall VPN sensors using the "Policy Name" as the identification method and I just got curious how PRTG does this monitoring. First, the OID that SonicWall uses to show the Active Tunnels ...
Tue, 10 Jun, 2025 at 9:21 PM
How configure to monitor latency to an external IP address
Forgive me in advance as I'm not a power user. I downloaded PRTG Network Monitor and simply want to monitor latency from my workstation to an external IP address. I'm not quite following how to configure this? Thanks! Art...
Tue, 10 Jun, 2025 at 9:21 PM
High availability IP address
Hello, We are using a clustered PRTG environment and I was wondering if it is possible to use one IP address to reach the active node? We would like to go to https://prtg.company.com to reach the active PRTG node even if the master node...
Tue, 10 Jun, 2025 at 9:21 PM
Select which sensors are running
Is there a way to select which sensors run? We are a small shop ready to grow over time but right now 1000 for the trial or even 100 sensors after 30 days aren't needed. Thanks. Article Comments Dear jaymartinez Please ...
Tue, 10 Jun, 2025 at 9:21 PM
Alarms table from a group
prtg have a alarms table with ALL warning and alarms. now we have more groups. a group for Linux, a group for windows etc. It is possible to create a alarms table only from a single group, for example "Windows" ? Thanks for he...
Tue, 10 Jun, 2025 at 9:21 PM
set gauge maximums
Is there still no way to set a gauge maximum? I have several sensors that display values in gauges. But they always use the maximum value measured as maximum value in the gauge. For example i'm monitoring our UPS load values. The are ...
Tue, 10 Jun, 2025 at 9:21 PM
Since I updated to version 17.2.32.2779, our Dell server hard disk show warning
I updated to version 17.2.32.2779 yesterday and since then, all the physical disk sensors of our Dell Poweredge 730 servers show warning with this message: "Warning by lookup value 'Undefined lookup value (0)' in channel 'S...
Tue, 10 Jun, 2025 at 9:21 PM
WMI drops at random intervlas
Hello all, i was looking for a bit of input on a strange problem im having with WMI sensors, they often show the famed PE015 error for around 80% of the time, however the other 20% they display accurate disk space and cpu data. I have tried...
Tue, 10 Jun, 2025 at 9:21 PM
Is there a sensor to perform web page navigation?
Is their a built-in sensor to perform web page navigation tests? Alternatively, a pre-built script that can be tailored for this. I was looking at the webstress tool which sounds like it can do it, but not sure if that could then be put i...
Tue, 10 Jun, 2025 at 9:20 PM
Python custom sensor incompatible with modules subprocess and os?
For some reason, when I try to add the following line of code, I get an error: p = subprocess.Popen("df -Pk -m -xtmpfs -xdevtmpfs", stdout=PIPE, shell=True).stdout I initially had code that used os instead, but that didn't...
Tue, 10 Jun, 2025 at 9:20 PM
APC - Netbotz Temperature
Hello together, after we've seen that Paessler use the APC Netbotz to monitor his Datacenter we've also ordered a small APC Netbotz 250. At first we want to use the Sensors for Temperature. We have two Temperature-sensors connec...
Tue, 10 Jun, 2025 at 9:20 PM
Multiple sunburst views on a single view
Hello guys, Have got three remote probes sending the information from there connected sensors back to my core probe, when I view my probes via the devices sunburst view, I get a single graph containing the information of all three remote ...
Tue, 10 Jun, 2025 at 9:20 PM
What does the jitter value mean?
Just wondering what exactly the ping jitter value is? Google searches tells me that anything over 150 is 'bad' for VOIP/Gaming. Is the value the same for all jitter measurement tools? Article Comments Hi, Jitter is a...
Tue, 10 Jun, 2025 at 9:20 PM
add sensor to existing devices
I've seen this question already asked in 2010 but there is still no solution available. if this feature is added to prtg it will spare a lot of time to add a sensor to , in our case 300 devices. Article Comments Hey Ron, T...
Tue, 10 Jun, 2025 at 9:20 PM
Service account monitoring
I have a task to top up some accounts of third-party services like hosting, IP telephony and so on. Some of this top ups are regularly, but some are not, and I have to monitor the amount of funds on the account manually. As I can see, this...
Tue, 10 Jun, 2025 at 9:20 PM
Execute Http Action with XML Query String
Hi, I've been attempting to execute an HTTP XML API using a GET query like so: https://[url]/action?actionString=<?xml version="1.0" encoding="utf-16"?><SomeAction xmlns:xsi="http://www.w3.org/2001/...
Tue, 10 Jun, 2025 at 9:20 PM
Export, Import of devices
Hi, I have a PRTG install onsite thats working fine, BUT I also want a lot of the devices that it monitors adding to another system we run at another site, is there a way that does not involve me creating all the devices twice I can use, an...
Tue, 10 Jun, 2025 at 9:20 PM
sFlow sensor not shows data
On the Cisco Nexus I configured 1 collector to PRTG server with it IP 192.1682.173 , agent ip : i left black 0.0.0.0, PRTG server shows "This sensor has not received data for X minutes Y second." i cannot see sflow data, please...
Tue, 10 Jun, 2025 at 9:20 PM
Remove X-Axis On Map Graphs
I would like to remove just the X-Axis on Graphs, I there a way to do this? Article Comments Hi there, I'm afraid that's not possible. The graphs are basically the same as in the objects they derive from and there'...
Tue, 10 Jun, 2025 at 9:20 PM
graph with horizontal time display
Current graphs are wasting too much space due to vertical time alignment. How to rotate change it? Article Comments Dear Olson To label as many points as possible, we decided to render the time marks vertically. This cannot be...
Tue, 10 Jun, 2025 at 9:20 PM
Filter in trafficlights, treemap and sunburst map object
Hi, is there a possibility to set a filter on the trafficlights map object? I would like to have all sensors with the tag "#important" within one trafficlight object. The exact same thing would be great for sunburst and tree...
Tue, 10 Jun, 2025 at 9:20 PM
Checks on Local Probe Device stopped today
My 2012 R2 machine doing checks against itself stopped working today at 7:12pm. Disk free and Microsoft Hyper-V Network Adapter stopped reporting - both showing PE015. I did updates around 11am and rebooted, and all was fine then. Only 8 ...
Tue, 10 Jun, 2025 at 9:20 PM
in which case failover decide master node is down
Hello everyone, I would like to know in which case the failover decide "master node is down", the slave node become active ? when the server doesn't respond to the ping ? when process (prtg server) doesn't respond ? in...
Tue, 10 Jun, 2025 at 9:20 PM
XML Sensor returning 0
Hi We try to monitor the programm version of installed products on a system trough powershell/xml sensors. Below is the Output from the Script. In PRTG the value is always 0. How can we display this value in a channel? Is it even possible...
Tue, 10 Jun, 2025 at 9:20 PM
channel values in notification
Hello, Is it possible to output some or all channel values for the notification at the same time if only one channel is on error state? Or is there a placeholder to output the channel values in the message? Article Comments Hi...
Tue, 10 Jun, 2025 at 9:20 PM
Where can I find the logs for devices added and deleted recently?
I cant seem to find where the logs of added and deleted devices are stored. Article Comments Hello brunindf, Whenever an object is created or deleted, PRTG writes a log file entry into the log of the parent object. So please c...
Tue, 10 Jun, 2025 at 9:20 PM
Migrate To New Server
Hi, We are looking to migrate an existing PRTG Server to a new Server, and I wanted to know if an acceptable migration path is to create a PRTG cluster and let PRTG sync/replicate everything between the two Servers, and then failover PRTG...
Tue, 10 Jun, 2025 at 9:20 PM
Restart after upgrade
Whenever I upgrade PRTG to a new version it reboots the server when it is done. I would expect it to ask if you want to reboot now or later, not just reboot the server with no warning. Is that how it is supposed to work, or is there somethi...
Tue, 10 Jun, 2025 at 9:20 PM
Problem when searching sensors using F5 library (oidlib)
Hi all, Error shown when searching sensors using AskF5 library (oidlib). The message is "The following page has become unresponsive. You can wait for it to become responsive or kill it." I tried to press "Wait" button ...
Tue, 10 Jun, 2025 at 9:20 PM
Spike filter does't recognize values above filter settings as error
I have a spike filter enabled on several sensors, in the instance where i use it on "Oldest File" i do not get an error when a file is older than the Spike Filter Max. Value. I have the filter set max value 1 day, but when a fil...
Tue, 10 Jun, 2025 at 9:20 PM
Sporadic errors connecting to workstation after change of ip address
All the sensors on a workstation were fine. Then I changed the IP address on that workstation. I updated the ip address on the device in PRTG but a few of the sensors are erroring out: http://i.imgur.com/TbTwCFc.png http://i.imgur.com/d...
Tue, 10 Jun, 2025 at 9:20 PM
Why does the device name disappear and get replaced with root everytime I go into settings on a devi
Why does the device name disappear and get replaced with root everytime I go into settings on a device. Article Comments Hello mehlrejd, Thank you very much for your KB-post. Please clarify your request, e.g. by providing me w...
Tue, 10 Jun, 2025 at 9:20 PM
Canon Printer SNMP Monitoring
Hi, I am having trouble in monitoring the Canon printers with PRTG SNMP Printr and Custom sensors. I have already been through the previous resolutions provided by Paessler regarding the same issue, but didn't resolve mine. I am get...
Tue, 10 Jun, 2025 at 9:19 PM
PRTG Network Monitor Install issue - Themida
Hi all, New user and attempting to use the trial version of PRTG Network Monitor on a Windows 7 box. After accepting the terms and on the 'initializing license' section, I keep getting a popup for Themida: an internal exception...
Tue, 10 Jun, 2025 at 9:19 PM
Cisco ASA VPN sensors crashed
We have an endpoint connection on a context of a Cisco ASA 5515 for multiple clients and one day our PRTG showed many of the sensors being red. While it's possible the tunnels were down at some point they were definitely up when we did ...
Tue, 10 Jun, 2025 at 9:19 PM
Docker Sensor Connection Refused
Hi there, I added the Docker sensor for a new machine, adjusted the port, added the certificate and private key (self signed, with own CA). I can see and add the docker container but when getting the data I always get: Connection refuse...
Tue, 10 Jun, 2025 at 9:19 PM
Create New Ticket via API
I tried to create ticket via API but calling the format below, http://<prtg-host>/api/addticket.htm?id=new&subject=<subject>&assigned=<group-or-user-id>&priority=<priority-1-to-5>&objectid=0&con...
Tue, 10 Jun, 2025 at 9:19 PM
Active Directory Integration without account admin of domain AD.
Hi, I don't have the password of the domain admin. If I add an account user, I can't read group domain. It's possible with an account user (who can read AD)? Thanks Best regards, Article Comments Hi Jean, ...
Tue, 10 Jun, 2025 at 9:19 PM
Collecting metric data via API
Hi. As we are using PRTG to monitor some of our infrastructure and we use another tool for managing our alerts and data reports. We need to integrate this tool with PRTG in order to retrieve metric and Alert data. From another query that ...
Tue, 10 Jun, 2025 at 9:19 PM
Powershell Sensor Multiple Messages
I'm trying to keep track of ips visited when using "tracert" with Powershell. I've successfully created a sensor (EXE/Script) that will return the hop path as a message. Is there any way to return multiple messages so that...
Tue, 10 Jun, 2025 at 9:19 PM
How do I stop a device/group from being displayed in maps
I have some devices that are taken out of service, so these should no longer be displayed on Maps. As I would like to keep the data gathered at hand for at least some time, I don't want to delete the devices. Does PRTG have a setting th...
Tue, 10 Jun, 2025 at 9:19 PM
Two queries about the PRTG API
Hi, I have two queries about the PRTG API: When we retrieve data, we can see that it is returned with the corresponding timezone offset (depending on the PRTG machine location). How can we get what that offset is? My point is that we n...
Tue, 10 Jun, 2025 at 9:19 PM
WMI or API Windows Event Log Sensor not reporting errors
I am trying to achieve backup failure reporting within the PRTG software by way of the WMI or API event log sensor. I have recently created two sensors on a server to check for a specific event in the Application Event Log. Both the WMI a...
Tue, 10 Jun, 2025 at 9:19 PM
Struggling to setup remote probes
Hey guys, At the moment, I have three remote probes linked into my system. These have all been setup by me remote desk topping into the computers at the site I wish to monitor, downloading a remote probe installer on my local machine, the...
Tue, 10 Jun, 2025 at 9:19 PM
Monitor DB2 database
Hello, I have to monitor DB2 database. So I am using ADO sensor but I have the following message "The 'IBMDADB2' provider is not registered on the local machine." My connection string is like : "Provider=IBMDADB2...
Tue, 10 Jun, 2025 at 9:19 PM
Do my licence deactivate when my maintainance period is over?
Hello all, My PRTG licence with 500 sensors will expire within 5 days (Thats wat it says) See here for more information: Licensed Edition PRTG Network Monitor 500 (expires 25-7-2017) Last Update 20-7-2017 14:40:22 Maintenance until ...
Tue, 10 Jun, 2025 at 9:19 PM
I want to show the line Percentile on the Graphs
I'm Quan, I used "Historic Data" tool to export my data. I want to show the line Percentile on the my Graphs (same pictute). You can guide me to setup in PRTG. https://1drv.ms/i/s!AoABa9eR8bPdpyjheUFHnDTufe70 Thank! A...
Tue, 10 Jun, 2025 at 9:19 PM
Multivalve custom sensor
Guys, I’ve SAN which return performance data in as series of values. Smth. like 100 IOPs values with corresponding timestamps. If array is "too busy", it reports "Busy, try again later". I.e. performance data might be un...
Tue, 10 Jun, 2025 at 9:19 PM
PRTG is not finding SOME machines
I have one specific room with 33 identical boxes give or take a few apps but identical outside of that. Only major difference is some are hardwired while others are not. Does their need to be something extra done for prtg to find these mach...
Tue, 10 Jun, 2025 at 9:19 PM
Syslog capture
I am trying to capture syslog from Cisco Telepresence System. I have added the sensor and also updated the syslog server IP on the Cisco Telepresence System but I am not receiving any Syslog messages. i am running a trial version of PRTG ne...
Tue, 10 Jun, 2025 at 9:19 PM
Cant access PRTG web interface via remote desktop
Hey guys, Pretty much as the title states, I am trying to remote desktop onto machines at other sites in order to setup remote probes on them, however, I can't seem to access the PRTG web interface in order to download the probes. I t...
Tue, 10 Jun, 2025 at 9:19 PM
Recommended scan interval for dependencies - parent sensor
Running v17.3.32.2339. Original configuration was setup manually. I'm now trying to set device PING sensors as the parent for the device's other sensors to prevent multiple 'down' alerts per device. What are the ramifica...
Tue, 10 Jun, 2025 at 9:19 PM
New question on initial setup
Hello, I've just done an initial setup and have imported all my Windows Servers into PRTG. Some are looking great, some are only showing Ping or Ping+RDP. I've noticed that the ones that look like everything is setup properly ha...
Tue, 10 Jun, 2025 at 9:19 PM
How to get raw data only by table csv API?
Hello I'm trying to use /api/table.htm?output=csvtable to get data from the PRTG system for network monitoring (previously I tried xml and json but there was too much unnecessary data from the tag and property name, csvtable has the bes...
Tue, 10 Jun, 2025 at 9:19 PM
Error by lookup value Not Functioning in Power Supply 1035
The power supply is working normally but we received this sensor error, how could I fix it, or why the error persist. Article Comments Hello, Thank you for the KB Post! To allow us a better overview of what is going on, plea...
Tue, 10 Jun, 2025 at 9:18 PM
how to monitor site-to-site IPSEC tunnel on Cisco 1941/K9
we can not implement sensors for IPSEC tunnels on cisco routers , only firewalls are allowed . we need to add sensors for IPSLA & traffic utilization . your feedback whether its doable or not. Article Comments Hello Ahmed, ...
Tue, 10 Jun, 2025 at 9:18 PM
Top Lists graphs empty
Hi, I setup a Netflow v9 sensor. Data is coming in, as per the Live Data graph. However, the Top Lists graphs are empty (white) - nothing is shown. Please assist. Thanks. Article Comments Hi Jürgen, What actual PRTG versio...
Tue, 10 Jun, 2025 at 9:18 PM
Export Device -> Sensor -> Channel
Hi, We have been asked to provide an output/audit of what we are monitoring within PRTG. This is to include Export Device -> Sensor -> Channel I have ran the /api.htm to gather all sensors (which includes the devices and probes). ...
Tue, 10 Jun, 2025 at 9:18 PM
Windows Phone 7
Does anyone have the mobile website working on a Windows Phone 7 device? My Samsung Focus will simply not find our webpage, despite both an Android and iPhone being able to access the same site via the HTML interface. I can access other web...
Tue, 10 Jun, 2025 at 9:18 PM
Push Notification for Windows Phone 8.1
Hello, can we expect push notification for Windows phone 8.1? Thank you. Article Comments Yes, we will be releasing push notifications for Windows Phone as soon as we can. Feb, 2015 - Permalink Important note: PRTG f...
Tue, 10 Jun, 2025 at 9:18 PM
Open device in PRTG for Android with QR Code
Is it possible to scan a QR code for a device, and have it open the device in PRTG for Android? Now that the mobile browser is gone, the standard browser is not really very nice to use on the mobile device. Article Comments H...
Tue, 10 Jun, 2025 at 9:18 PM
PRTG Android Widgets, Cant select from more than 4 channels.
Hi Guys, i think i might have landed on a bug with the Widgets, When i have more than 4 sensor channels selected for widget use i can only select from the first 4 that i choose when i try to actually add the widget to one of my screen pag...
Tue, 10 Jun, 2025 at 9:18 PM
Monitoring Rx power on transceivers in dBm
I'm setting up sensors on PRTG to monitor Rx power levels (in dBm) on different transceivers. However, MIB Importer gets integers from them, which after being divided into 100, end up giving me an mW value. After that I have to use an ...
Tue, 10 Jun, 2025 at 9:18 PM
I want Highest (max) value of traffic.
I want Highest Max. HIGHEST AVERAGES (5 MINUTE INTERVAL) SensorAverageMinimumMaximumProbe Group Device COID_SW03_203.236.236.22_FW-(Juniper ssg-140) 0.52 Mbit/s 0.01 Mbit/s 9.30 Mbit/s Local Probe » Switch »203.236.236.13 (SW03) ...
Tue, 10 Jun, 2025 at 9:18 PM
Unable to activate licensed PRTG
Yesterday our PRTG Serve started asking to be activated. I am unable to activate eihter automatically or manually. I have enter license and other information without success. Please assist. Article Comments Dear keithshwartz22 ...
Tue, 10 Jun, 2025 at 9:18 PM