kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How to filter by both Sensor Type + Status
Hello, I need to create a view of all sensors of a specific type (let's say FreeDisk WMI) and their status (only ones that are down) on a single URL. I can get a list of the first one (all sensors of a specific type) but I can't...
Tue, 10 Jun, 2025 at 9:11 PM
Geo Maps always show the same location
Hi, i've problem with the geo map feature. No matter what address i enter on a group, the groups location will always be shown somewhere near africa right in the south atlantic ocean. Could somebody help me? Best regards Peter ...
Tue, 10 Jun, 2025 at 9:11 PM
Public Map no longer displays graphs - August 2017 Version 17.3.33.2686
Just upgraded to Version 17.3.33.2686. The public map no longer shows SNMP graphs - no problem when logged-on. Is this a new feature or a bug? Article Comments Hello Adam, we appreciate your contact/inquiry. I'm able to co...
Tue, 10 Jun, 2025 at 9:11 PM
Vaules from Windows Physical Disk I/O Sensor seems off
Hi PRTG Support, I have a user whose PC appears to have performance issues, so I add it to PRTG to watch mem, cpu and disk. Had to use wmi for disk. The values don't make sense to me, for example disk time goes up to 10,000 %. Any ide...
Tue, 10 Jun, 2025 at 9:11 PM
Library Sensor PING
Hi, can I send notification if all ping sensors in my library are down? ty Article Comments Hi there, You have a library with Ping sensors exclusively or are there different sensors and you just want to be notified in case o...
Tue, 10 Jun, 2025 at 9:11 PM
Monitoring Database
Hi, My monitoring database generate 350 Mb every day and i will have some disk space problems in the future. If i delete old monitoring database data, i'll lost the historic data to?? Thanks in advance. Article Comments He...
Tue, 10 Jun, 2025 at 9:11 PM
Monitoring IBM MQ
Hi, I am monitoring a series of components on a mission critical process. One of these components is a connection to an external company using IBM MQ. I need to monitor the availability of this queue manager. How can it be done? The server ...
Tue, 10 Jun, 2025 at 9:11 PM
Sensor erro - Exchange Public Folder (Powershell)
I get the following error when I go to create a "Exchange Public Folder (Powershell)" sensor. Running on server 2016 with exchange 2016. Probe installed on the same server. Also the mailbox powershell sensor works fine. ---ERROR...
Tue, 10 Jun, 2025 at 9:11 PM
Probe Administrative Access on PS script
I'm running a custom PS script, but getting "Access Denied, PSSessionStateBroken" in PRTG. I can fix this by changing the account the "PRTG Probe Service" is running under, however I would like to avoid having to c...
Tue, 10 Jun, 2025 at 9:11 PM
SNMP Traps set sensor down until another trap clears it?
Right now I have a trap sensor that successfully traps the SNMP traps sent from an environmental monitor. I get Power Down / Power Cleared or Door Open / Door Cleared etc... from the traps and can filter these messages to bring the sensor...
Tue, 10 Jun, 2025 at 9:11 PM
Folder /lookups not found
I'm trying to define custom lookup values like documented in the PRTG Manual. There is no folder "lookups" in the PRTG program directory where I can save my .ovl file. Article Comments Hello there, Lookups are al...
Tue, 10 Jun, 2025 at 9:11 PM
Big trafic after install PRTG 1000 sensor
Hi support Prtg, Trafic recorded from our firewall 153.3GB. From segment (PRTG) had installed. Would you like to advise how to reduce big trafic or how to best practice for install prtg Article Comments Hi there, We are curr...
Tue, 10 Jun, 2025 at 9:11 PM
Credentials - per group, per device and PER SENSOR
Hello, how can I set credentials per sensor that are different from higher levels of credentials (group, device)? How can I than copy/add such sensor with these credentials to multiple devices? PRTG GUI sadly doesn't seem to offer...
Tue, 10 Jun, 2025 at 9:11 PM
New/changed files under folder sensor to show what files changed
We've using the Folder sensor to monitor for new and changed files, however PRTG doesn't report on what files have changed. Is it possible to have the alert include what the new/changed file is? Article Comments Hi Simon...
Tue, 10 Jun, 2025 at 9:11 PM
API Sensors
Hi, can I use API sensor to monitoring 2 temp sensor of UPS, and retrive the sum of two temp? ex. UPS 1 have 20 degrees UPS 2 have 25 degrees I want 45 degrees in my API sensor ty Article Comments Hello there, It's no...
Tue, 10 Jun, 2025 at 9:11 PM
MIB Importer
Hi, I have problems importing mib files from Forcepoint. When importing the files I get the error that the module "STONESOFT-SMI-MIB" is missing. But thats not right. The file "STONESOFT-SMI-MIB" is in the same folder ...
Tue, 10 Jun, 2025 at 9:11 PM
Aggregate 2 different devices in only one monitoring graph
Hy, I'm currently running the free version of PRTG prior to deciding whether to purchase it Actually i have configure prtg that monitor 2 different devices and their interfaces with snmp traffic sensors with no problems, i would like to...
Tue, 10 Jun, 2025 at 9:11 PM
Missing Ticket Menu
I had created a user and assigned under a group with Ticketing access right, but the ticket menu is missing when login with the new user account. If I enable this user as administrator, then the menu appears. Article Comments ...
Tue, 10 Jun, 2025 at 9:11 PM
Pacemaker/Corosync cluster monitoring
Hi guys, We are runing a 2 node Pacemaker/Corosync HA cluster and as such the services (cluster resources) are only started on 1 node which cause PRTG to report on the down service on the passive node. Is there a way to configure PRTG to...
Tue, 10 Jun, 2025 at 9:11 PM
NetFlow V9 - Live Graph volume/speed
I am using a custom NetFlow V9 sensor and the live graph which is displayed is a huge confusion for me. In parallel I am using another software which is capturing and plotting sFlow data. Using iperf I could verify that this sofware is actu...
Tue, 10 Jun, 2025 at 9:10 PM
Searching for groups across multiple cores
Hey Paessler! We have 5 PRTG servers and the service desk are forever nagging me to make it so we can search a customer and it give a result even if they are on a different core server instance. I know this wont be an easy thing to do and...
Tue, 10 Jun, 2025 at 9:10 PM
Monitoring MYSQL stat's
I know you can use the MYSQL probe to monitor the performance of a single database but is it possible to monitor the following detail from a MySQL at the server level? Aborted Connects INNODB buffer usage Tabel_open_cache_misses Lock _wa...
Tue, 10 Jun, 2025 at 9:10 PM
File Content Sensor not finding text in log
When I use the File Content Sensor from PRTG, asking it to search a local file for any search string, it always returns 0 matches and not found. If I go to command prompt on the probe, navigate to the Sensor System folder and run the Lo...
Tue, 10 Jun, 2025 at 9:10 PM
Map pan/zoom
Please enable maps to pan/zoom like Google maps. This would greatly improve the readability of large network maps. Article Comments Hi there, I am afraid that this feature will not come in the next time as the request rate is ...
Tue, 10 Jun, 2025 at 9:10 PM
Intermittent SNMP connectivity issue
I have recently migrated my PRTG v16.3.25.6124 x64 to Azure. I have started to have intermittent problems with some SNMP sensors loosing connectivity to devices and generating alerts. The down condition lasts for a few minutes then clears. ...
Tue, 10 Jun, 2025 at 9:10 PM
Enabled HTTPS - Now can't reach site
I was prompted with an option to enable HTTPS on my existing installation of PRTG. I said 'yes' and it said give it a few minutes and try loging in again with https: etc. However, now I can't get to the site either with HTTP or ...
Tue, 10 Jun, 2025 at 9:10 PM
Partial Up and up notifications
We're using a PRTG Cluster now since some weeks. Is there a possibility to send up mails instead of partial down mails in state triggers? So we'd like to have the possibility to get a message when the server is up (reachable from bo...
Tue, 10 Jun, 2025 at 9:10 PM
Webserver for PRTG
Hi Support, which webserver PRTG is using? Microsfot IIS, Apache or TOMCAT? Thanks. Regards Boon Chon Article Comments Hi, PRTG is using a proprietary webserver, i.e. none of the above. Kind regards, Stephan Linke, T...
Tue, 10 Jun, 2025 at 9:10 PM
CPU sensor disappeared
Hi, up until yesterday my Cisco 3850 switch had a CPU sensor working fine. Now it's red, with all the other sensors being fine (green). When trying to add again, it doesn't appear as an option under Cisco Heath Sensor. No device c...
Tue, 10 Jun, 2025 at 9:10 PM
Gerätevorlagen bearbeiten / löschen
Hallo, ich würde gerne wissen ob es eine Möglichekit gibt eine bereits erstellte Gerätevorlage zu bearbeiten oder zu löschen ? Danke Gruß Torsten Article Comments Hallo, die Gerätevorlagen können nach dem Anlegen leider n...
Tue, 10 Jun, 2025 at 9:10 PM
Monitor Device from Specific Interface
This is the first time I have used this program, and I am currently testing some switches. I need to make sure that my switches are able to communicate with a syslog server and that SNMP works. The issue that I am running into is that when ...
Tue, 10 Jun, 2025 at 9:10 PM
SSH Script Advanced - Invalid JSON
Hi, When it comes to this sensor and Linux/JSON I am fairly new so lease bare with me on this. Goal: Is to get the size of a directory on a volume that is used by a CentOS server. I only have SSH access to the server from PRTG. Scrip...
Tue, 10 Jun, 2025 at 9:10 PM
base de datos
buenas tardes, necesito monitoriar unas replica en mi base de datos a un puerto espesifico que sensor deberi usar para dicha monitoreo Article Comments Hello, Thank you for the KB-Post. Unfortunately we can only provide Engli...
Tue, 10 Jun, 2025 at 9:10 PM
Android Mini Probe stops updating
I've been tried Android Mini Probe on Samsung Galaxy S8 Plus. No problem. But I accidentally uninstalled it and after new installation, after adding new probe and accepting it application count to 0. On screen is Updating in, no time i...
Tue, 10 Jun, 2025 at 9:10 PM
User Login Report
Is there an audit trail report that indicates what user and when they logged into PRTG? Also is there a record of what they did while logged in? Thanks! Article Comments Hello, there is no such Audit-Report in PRTG, sorry....
Tue, 10 Jun, 2025 at 9:10 PM
HTTP Header Information
Is there any way to change or hide the HTTP header information? Article Comments Could you elaborate which specific HTTP header information we're talking about? :) Kind regards, Stephan Linke, Tech Support Team Sep, ...
Tue, 10 Jun, 2025 at 9:10 PM
Channel in Device Template
Hi, I made a custom device template file using some very usefull auto-scan, but i wish to remove some channel from the auto-scan of those created sensor. Exemple : I use the snmpciscosystemhealth template ; <create id="snmpcis...
Tue, 10 Jun, 2025 at 9:10 PM
Can I monitor connected user for Access Point
Hi experts, At the moment, I'm using PRTG to monitor our network system (including Cisco Access Point). However, my customer would like to monitor all connected and disconnected users for that Access Point. I've checked guide and ...
Tue, 10 Jun, 2025 at 9:10 PM
http push sensor - one of two stopped working
We have two machines behind firewalls so we use the HTTP Push Data Advanced sensor to monitor them; HTTP1 and HTTP2. Both sensors are on one device. They have worked for many months. After upgrading PRTG to 17.1.30.1719 HTTP1 stopped work...
Tue, 10 Jun, 2025 at 9:10 PM
Send alerts to Microsoft Teams with a webhook
Any reason why I cannot send alerts to MS Teams with a webhook? I have it working to Slack but am not receiving the alerts to Teams. I saw the script but thought it would be easier to just use the Webhook. Article Comments Jus...
Tue, 10 Jun, 2025 at 9:10 PM
PRTG Map specific Serversensors
Hallo, Gerne möchte ich eine Map mit allen Serversensoren einer PRTG Gruppe z.b. ERP hinzufügen. Ich kann eine Map erstellen wo ich die Server rüberziehen kann, das funktioniert. Ich möchte jedoch eine Map wo alle Senosoren der Serve...
Tue, 10 Jun, 2025 at 9:10 PM
NetFlow V9 not showing data
I have setup my cisco 1905 according to KB article https://helpdesk.paessler.com/en/support/solutions/articles/76000063668-do-you-have-any-configuration-tips-for-cisco-routers-and-prtg I can then run the netflow tester NF9Test.exe on the ...
Tue, 10 Jun, 2025 at 9:09 PM
Notification group with Active directory
Hi, Recently we've moved all our PRTG-users to Active Directory. Everybody can login with any issues but when I use a AD-group for SMS-notification and the users in that group having SMS set up, they are not getting notified When I ...
Tue, 10 Jun, 2025 at 9:09 PM
How can I make custom map objects in the map designer?
I'm currently redesigning the standard map for the network status screen in our department and made a custom map object respectively edited existing ones for that purpose. However, after saving them in the mapobjects folder, I can't...
Tue, 10 Jun, 2025 at 9:09 PM
Making all monitored Windows servers a remote probe
PRTG can monitor Windows servers via WMI or SNMP. We don't want to use SNMP on Windows Servers because: - It's deprecated - It's insecure I'm having a lot difficulty getting WMI to behave in a consistent manner. VMs t...
Tue, 10 Jun, 2025 at 9:09 PM
SNMPv3 Traps
Hello, Are SNMPv3 Traps supported now beginning from v15? . If not, is it planned in next release? If yes, is the maintanance of SNMP-engine-id a manual process or will this be rtrieved automativly, e.g. poller cache? If the engine...
Tue, 10 Jun, 2025 at 9:09 PM
Information about SMS Notification
I have no idea how to use SMS Notification. I read your tutorial called "Sending Out PRTG SMS Notifications Using a GSM Modem and the MWconn Freeware Tool" but I'm not able to use GSM USB Modem. So I have a question: do you k...
Tue, 10 Jun, 2025 at 9:09 PM
How I can monitor RTMP , Wowza , Flashphoner video stream
I'd like to monitor correct functionality of a wowza server. The stream will be provided via RTMP, i.e. rtmp:1.2.3.4/live/stream1 How can I monitor the stream with as much as possible details? I get found older post is using strea...
Tue, 10 Jun, 2025 at 9:09 PM
Problem with setting up WMI Sensors
I'm getting an error when trying to add WMI sensors to my on-premises PRTG installation, targeting other servers on-prem: TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter What can I do to get these created? I belie...
Tue, 10 Jun, 2025 at 9:09 PM
Using PRTG and INfor M3
Is anybody using PRTG to monitor applications of INfor M3 (ERP solution) Im searching for an MEC connection possibility...any idea? Article Comments
Tue, 10 Jun, 2025 at 9:09 PM
Listing DeviceID and GroupID in API queries
Hello paessler support, please could you give me a bit of advice regarding getting the device and groupID into tables provided by api calls i am using /api/table.xml?content=devices&output=csvtable&columns=device,host,deviceid...
Tue, 10 Jun, 2025 at 9:09 PM
Sensor will not resolve or delete
I have a sensor on a VM that is on an ESXi host. It is giving me a message "The object has already been deleted or has not been completely created" after using vMotion to move the machine to a different host for maintenance. When...
Tue, 10 Jun, 2025 at 9:09 PM
Windows Updates Status - Time since last update - Warning
All out "Windows Updates Status\Time since last update" sensors have gone into warning status because we have not installed updates within the last 30 days. I have changed the warning limits on this sensor to be 90 days yet the se...
Tue, 10 Jun, 2025 at 9:09 PM
IMAP Port on Cisco Switches
When I run an auto discovery on the various Cisco Catalyst switches we have in production (3560, 3560G, 3560X, 3750, 2960, etc.) they typically come up with an IMAP monitor. While I can easily delete this sensor, it comes back the next time...
Tue, 10 Jun, 2025 at 9:09 PM
Have a custom sensor and all tables go red forever when error occurs
I have written an advanced sensor that passed XML formatted channels back based on health states of a set of items. It uses custom lookups to translate integer values back to textual for the dashboard. The PS Script is querying a remote dev...
Tue, 10 Jun, 2025 at 9:09 PM
Recieve Push notification on iPhone
Is there anyone who really made it work? I have spent a lot of time online to find the reason for the missing PUSH message on my iPhone but find only others who have the same problem. I have not actually read anywhere where it just works ...
Tue, 10 Jun, 2025 at 9:09 PM
Custom reports
I'm looking for a better way to filter data on which to generate reports. PRTG's drag-and-drop report creation is very inefficient and cumbersome when it comes to generating reports against a large number of devices while targeting...
Tue, 10 Jun, 2025 at 9:09 PM
Report creation
Hi, I have a wan sensor monitoring traiffic, this is set up using a bandwidth sensor and a packet sniffer, when you go into the actual probe you can filter top talker and connections, can a report be ran on just these rather than creating...
Tue, 10 Jun, 2025 at 9:09 PM
Cant Send Email Report
Hi, So lately i changed mail destionation to the distribution list mail, but after that PRTG doesn't send email report anymore. and the log shows error I/O like this : <a href="https://ibb.co/eAUSbv"><img src="...
Tue, 10 Jun, 2025 at 9:09 PM
Import Google Maps KML files into PRTG
Is it possible to import Google Maps KML files into PRTG? Article Comments hallo, no, sorry. Not at the moment. Nov, 2011 - Permalink Ok, Thanks. Nov, 2011 - Permalink How about the reverse? Can you push out an...
Tue, 10 Jun, 2025 at 9:09 PM
localhost
can I run performance test using localhost ? Article Comments Hi there, What performance tests are you referring to? Please explain the inquiry a little bit more detailed in order to enable us to help you as best as possible. ...
Tue, 10 Jun, 2025 at 9:09 PM
Log Stream Data to Disk (for Debugging) doesn't work properly.
Hello, I have configured a packet sniffer sensor as below: Sensor type: packet sniffer custom Exclude Filter: EtherType[ARP] Channel Definition: 1:TCP Protocol[TCP] 2:UDP Protocol[UDP] 3:ICMP Protocol[ICMP] Log Stream Data to...
Tue, 10 Jun, 2025 at 9:09 PM
Edit log files ( delete wrong measurement for temp. sensors )
Hello! I monitoring temperature on my wood stove with arduino, and sometimes it happens that the sensor shows the wrong temperature (-127 C ) I know that the value can be filtered by spike filter and axis scaling, but I really want to d...
Tue, 10 Jun, 2025 at 9:09 PM
Monitoring Amazon RDS (mySQL) instances?
Is it possible to monitor Amazon RDS (mySQL) database instances? And if so, any advice on how to do so? Article Comments Have you tried using the MySQL sensor or the ADO sensor? Apr, 2011 - Permalink Great, thanks. I was...
Tue, 10 Jun, 2025 at 9:08 PM
Bind to IP and port
I am trying to run PRTG on a server that is running another web server (ScreenConnect not IIS). I have created 2 local IP's and 2 external IP's for each (PRTG and ScreenConnect) webserver to use port 80. ScreenConnect is bound...
Tue, 10 Jun, 2025 at 9:08 PM
Monitoring Stormshield firewall
Hello; Somebody on this forum have already overseen the firewall "StormShield" ? I' would like to oversee the license of the maintenance among others as well as the bandwidth of our equipment. The traffic SNMP which PR...
Tue, 10 Jun, 2025 at 9:08 PM
Using SSH / Powershell to parse EMC Data Domain Physical Capacity Measurements
Hi, I am new to PRTG, and while my experience has been great so far, I am stuck with some manual / scripted sensor manipulations. Specifically, I am trying to chart EMC Data Domain physical capacity measurements, values which are not e...
Tue, 10 Jun, 2025 at 9:08 PM
Sonicwall Systemzustand
Wir verwenden den Sensor "Sonicwall Systemzustand" bei mehreren Kunden. Bei einem Kunden hat der Sensor eine Ausfallzeit ovn 42%, obowhl die Sonicwall jederzeit erreichbar ist (PING Sensor Ausfallzeit von 0,18%). Nach unserer Kenn...
Tue, 10 Jun, 2025 at 9:08 PM
Forwarding to internal IP
I have had an SNMP sensor working on a device for the last 18 months. I have now moved that device behind a firewall and have forwarded port 11161 on the firewall WAN to port 161 on the private IP and have configured the PRTG properties to ...
Tue, 10 Jun, 2025 at 9:08 PM
Disable unusual detection for execution time
Is there a possibility to disable unusual detection for execution time of a sensor? I want to use this feature for alerting of any unusual activity but 99% of unusual states are caused by Execution Time which is completely irrelevant for th...
Tue, 10 Jun, 2025 at 9:08 PM
Sensor Factory sensor with paused channel has 'No data' in all channels
Yesterday I noticed some Sensor Factory sensors telling me they have no data for all channels (this is in the Overview tab). However, the graphs show me data, and there are values in the table. Did some more digging: The Sensor Factory se...
Tue, 10 Jun, 2025 at 9:08 PM
Increase font for sunburst on a map
Hi, We created a map that has a sunburst and we want to increase the font size. we've tried to apply some CSS but we didn't succeed. how can it be done please? Article Comments Dear Dimak The sunburst font size is auto...
Tue, 10 Jun, 2025 at 9:08 PM
Deploy remote probe to remote network
I would like to monitor a remote network, which I have permission to do so. The PRTG Core would be in AWS (80.80.80.23 example) and I would deploy the PRTG remote probe to a remote network (40.40.40.23). There are no VPN connections. I can...
Tue, 10 Jun, 2025 at 9:08 PM
Monitor Home PC For Internet Activity When Away From Home?
I would like to know when my home PC has lost its internet connection and receive an email or text alert. Can PRTG be used for this? If so how do I configure it for this? Thanks, Chris Article Comments Hi Chris, This perfect...
Tue, 10 Jun, 2025 at 9:08 PM
IPFIX ports not open on PRTG probes
I set up IPFIX on my SonicWALL according to their article: https://www.sonicwall.com/en-us/support/knowledge-base/170505724550146 My PRTG collector has never received a single packet despite the logs on the SonicWALL showing thousands o...
Tue, 10 Jun, 2025 at 9:08 PM
PRTG keeps restarting probe service when installed on an Amazon EC2 instance. What can I do?
I have installed PRTG in the Amazon cloud. Looking into the log files, I can see that PRTG constantly restarts the probe service because of a No Message Timeout error. The log file shows the following: 10/19/2010 9:16:52 PM Connected to...
Tue, 10 Jun, 2025 at 9:08 PM
SQL Last Backup Time
I am trying to find a solution to monitor the backup of an SQL database. The database is being backup up by SQL itself. And the maintenance plan can send out an email as well when the backups fails but I would like to age of the backup to b...
Tue, 10 Jun, 2025 at 9:08 PM
XML - JSON problem
Hello, I have just implanted my script on my remote probe about veeam, one minute later i got this error : XML: returned file XML does not correspond to the expected plan. (Code: PE233) - JSON: the sent back file JSON does not correspo...
Tue, 10 Jun, 2025 at 9:08 PM
Jitter
Who invented the jitter ?? And how they come to the solution?? (I did not find relevant doc on web, Kindly request you to help me on this. Any detailed link will also be appreciated) Article Comments Dear sagagraw, Thank yo...
Tue, 10 Jun, 2025 at 9:08 PM
Geomap question marks showing in one location
Hi The location of all our devices are in one area, this whole area shows as ? on the geomap but the map is visible everywhere else including the outer edge of our main site where we also have a device. We use PRTG for 3 different sites...
Tue, 10 Jun, 2025 at 9:08 PM
Daily Report 24/7 report hour missing hour
- I created Daily 24/7 Report but there is a missing hour and that is from 11:00 PM to 12:00 PM. - is there a way to set the Schedule Specific Hour to 24:00? underreport settings, so I can get the whole 24/7 report wihout missing an hour ...
Tue, 10 Jun, 2025 at 9:08 PM
Remote Probe Connection
I have a remove probe that is used on another network. We have a WAN connection and there are two firewalls in-between the probe and core. Looking at the probe logs, it constantly disconnects and reconnects. Looking further, the connecti...
Tue, 10 Jun, 2025 at 9:08 PM
Include Device IP in Custom Report
Hi there, Is there anyway to include device IP address in the custom report by tweaking the following: 1. <#objectstatus id="<@objectid>" name="???" show="text"> 2. <#objectproperty id="...
Tue, 10 Jun, 2025 at 9:08 PM
EXE/Script advanded PowerShell json invalide format
Hi, Here is my powershell snippet that I want to get on PRTG : return @{ 'prtg' = @{ 'result' = @( @{ 'channel' = $TaskList[0].Name &#...
Tue, 10 Jun, 2025 at 9:08 PM
How can I create a SSH Script sensor that check if a file is older than X hours?
Hi Community, i'd like to create a ssh Script that allow me to check if one File on a Unix System is older than 2 hours. The interpretation of the age can used by the Time-/Datestamp in the Filesystem. Example-File: /var/log/debug/...
Tue, 10 Jun, 2025 at 9:08 PM
Samsung TV PRTG Map Streaming
Hallo, Gerne möchte ich die PRTG Map auf einen Samsung Smart TV publishen. Den TV habe noch nicht. Ist es möglich die PRTG Map via SmartTV Browser zu streamen oder gibt es evtl. auch bereits eine PRTG Samsung App? Vielen Dank und Grüss...
Tue, 10 Jun, 2025 at 9:08 PM
Can I monitor AIX?
We have several AIX 7.1 box and we have to monitor CPU,memory and Disk. Which sensor may i use? SSH Disk Free Sensor works SSH Load Average Sensor doesn´t work (códe: PE096) SSH Meminfo Sensor doesn`t work SNMP SPECIFIC works SNMP C...
Tue, 10 Jun, 2025 at 9:08 PM
IMAP Roundtrip with IBM Notes Mail
Hello, I have configured IMAP Rountrip sensor for using in an IBM Notes mailbox. The mails arrive the box, also IMAP access to that mailbox works, which I tested with telnet from the same machine where PRTG is installed. Nevertheless the ...
Tue, 10 Jun, 2025 at 9:08 PM
Add a warning banner to the login screen
I have an organizational requirement to add a warning banner to our various login screens and for our devices. I want to add the warning message to the PRTG login screen just above the "login name:" section but I'm not very ha...
Tue, 10 Jun, 2025 at 9:08 PM
How can I whitelist emails from Paessler?
My email provider classifies emails from the Paessler AG as spam. Because I want to always stay up-to-date and receive IT and PRTG insights, I want to know how to whitelist your emails. How can I whitelist Paessler emails for my provider? ...
Fri, 6 Jun, 2025 at 11:27 AM
sybase cannot log in using specified credentials
Hi guys, I'm setting up free trial prtg monitoring server in which I'm trying to monitor sybase 12.5 DB connection. unfortunately I'm having hard time setting up connection string for database specific box. below is the sample c...
Tue, 10 Jun, 2025 at 9:08 PM
UserLoggedIn no longer working?
Hi there, all of a sudden my UserLoggedIn Exe-Sensor stopped working today. I'm monitoring more than 100 Terminalservers in different domains. Since around 16:30 today I'm getting the following errors on all sensors: "Das Kon...
Tue, 10 Jun, 2025 at 9:07 PM
PRTG Monitor von extern prüfen
Guten Tag, Bietet PRTG evtl. einen Service an welcher den Zugriff auf den PRTG Monitor im internen LAN prüft? Freundliche Grüsse, Adrian Article Comments Hallo Herr Reinhard, Hier bietet es sich an, eine zusätzliche P...
Tue, 10 Jun, 2025 at 9:07 PM
REST Custom Sensor with multiple requests
Is it possible that REST Custom Sensor will have a possibility to execute multiple REST request with single Sensor call? The exact problem to solve is Cisco ISE Monitoring REST API https://www.cisco.com/c/en/us/td/docs/security/ise/2-1/api_...
Tue, 10 Jun, 2025 at 9:07 PM
Ricoh printer toner levels
When monitoring Ricoh printer toner levels, the responses can be (for MP-C2003 for example): 0, 10, 20, 30, 40, 50, 60, 70, 80, 90, 100 toner near empty:-100 toner pre-near empty:-100 Bottle or cartridge not set:0 Unknown (cannot measure ...
Tue, 10 Jun, 2025 at 9:07 PM
Ability to create / delete sensors from custom xml/exe script
Hi, Writing a monitoring solution for a storage array I want to monitor capacity / performance metrics at the volume level. Issue is that at this level, objects tend to be fluid and of high volume (i.e. there can be high numbers of object...
Tue, 10 Jun, 2025 at 9:07 PM
Launching Device Tools when sensor fails
Good afternoon ALL! Hope all is well. We are in the process of purchasing PRTG and we are currently setting it up in our environment. We have noticed one particular sensor needs to have a Device Tool to run in case the sensor fails. ...
Tue, 10 Jun, 2025 at 9:07 PM
Sorting Favorite Sensors/Devices
Is there a way of sorting MANUALLY the favorite sensors/devices? thank you! Ed Article Comments Hi Ed, Where and how would you actually like to sort those? Kind regards, Stephan Linke, Tech Support Team Oct, 2017 -...
Tue, 10 Jun, 2025 at 9:07 PM
What is the procedure for moving PRTG to a different server?
I would like to decommission my old PRTG server and move the installation to a new server. What steps should i take to accomplish this with as little downtime as possible? I will move the IP address used by PRTG to the new server so i s...
Tue, 10 Jun, 2025 at 9:07 PM
How to execute a custom sensor script with admin right ?
Does exist a parameter to do it from PRTG ? Article Comments Within the sensor settings, there's a section Security Context, allowing you to run the sensor using the credentials entered in the parent device (which can be adm...
Tue, 10 Jun, 2025 at 9:07 PM