kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

API - getting system status, number of sensors up / down / paused
Hello, I'm just getting started using the API and I've been able to get back some of the info I've been looking for, but I can't seem to get back system status information, like the number of sensors up / down / warning /...
Tue, 10 Jun, 2025 at 3:18 PM
How can I run PRTG on a virtual box linux machine?
Hi, I want to install PRTG on linux machine(ubuntu 16.04) and want to monitor all machines running on the same server as well as on different server. I've read that we need to install core-server and probe on windows, but do we have...
Tue, 10 Jun, 2025 at 3:18 PM
Using Lookups output in Python sensor
I am trying to create a new Python sensor. This sensor should output a value based on a custom lookup file (https://www.paessler.com/manuals/prtg/define_lookups). This documentation doesn't show this function to be available in Python s...
Tue, 10 Jun, 2025 at 3:18 PM
sensor report show total not average.
i have a sensor that pulls the cost for running my HVAC system, and i generate a monthly report showing the cost for each 24 hour day, however, at the top of the report it shows me the average, is there a way to make it show me the total of...
Tue, 10 Jun, 2025 at 3:18 PM
append device name to sensor name in group reports
When running reports on a group, such as 30 days under root, the graphs include only the sensor name, we cannot tell what device they come from without hovering over graph. We can change the sensor name but that is rather laborious. ...
Tue, 10 Jun, 2025 at 3:18 PM
Download blocking
How do I stop clients from downloading files above a certain file size? Article Comments Hello, Thank you for your message. Can you please describe in details what you would like to achieve ? Is it related to PRTG ? If that&...
Tue, 10 Jun, 2025 at 3:18 PM
Auto-Update Schedule
I see that I can have auto-update run as soon as a update comes out or have it run at a certain time of the day but is there a way to say only run updates on say the 3rd Friday at 5 AM or only on Fridays at 5 AM? Article Comments ...
Tue, 10 Jun, 2025 at 3:18 PM
Is there a way to monitor esxi disk health?
I have the case, of a server for esxi virtualization, I would like to know if this community has found a way to monitor the health of the disks. If you have any idea how it could be done. thanks everyone Article Comments Hi th...
Tue, 10 Jun, 2025 at 3:17 PM
How to define WMI capable Windows account
Is there step by step instructions how to create local Windows monitoring account which works with WMI sensors? Meaning make account, add to tthese groups, assign these rights to WMI and DCOM etc. etc. There seem to be some information he...
Tue, 10 Jun, 2025 at 3:17 PM
Sensor Values average or current
I would like to know if the sensors get current values or average. Like the average CPU load during the scanning intervall or does it always show the value at the time the scan happens? If so, is there a way to switch to average? Is it the ...
Tue, 10 Jun, 2025 at 3:17 PM
Monitor windows process that isnt always running
I want to monitor a process in Windows that is run on demand. When its not needed the exe process is stopped and PRTG reports it as down/missing. At the moment I have a permanent rule on it to stop it alerting. The requirement is to get t...
Tue, 10 Jun, 2025 at 3:17 PM
Alarms (guages) no longer showing down sensors
We have been using Alarms (guages) on our maps for years. At some point this week, even though we have a couple of down sensors, they stopped showing on the map. If I change to Down Sensors they show on the map. Was there a change to the...
Tue, 10 Jun, 2025 at 3:17 PM
Windows Firewall enabled
Hello, it's possible to know if Windows Firewall is enabled on Windows Server devices? I can't find this kind of sensors. Thanks, regards. Article Comments Hello Roberto, Thank you for your message. Indeed, to mo...
Tue, 10 Jun, 2025 at 3:17 PM
Device IP address
Hello. In the "Devices" tab only shows the name of the associated devices. I would like you to show the IP address of the devices. It's possible? Article Comments Hi there, You can retrieve a list of all devices ...
Tue, 10 Jun, 2025 at 3:17 PM
Comparing SNMP values without SNMP factory
Hi, I'd like to compare 2 SNMP values (OID1 - OID2 --> Down state) As far as I know SNMP factory allows comparing 2 existing channels. Thse channels would be useless otherwise. So, how to compare 2 SNMP values without creating...
Tue, 10 Jun, 2025 at 3:17 PM
[OPEN] Fix map centring for Asia Pacific over 180 degree meridian.
Improve map centring and extents for Asia Pacific over 180 degree meridian. --- Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) ...
Tue, 10 Jun, 2025 at 3:17 PM
Local Probe
Two questions: 1. Do the sensors on the local probe that can't be deleted (core health, probe health, system health) count against the 100 sensor total in the free edition? 2. Is there any way to somehow hide these sensors so they d...
Tue, 10 Jun, 2025 at 3:17 PM
Add Sensor for Monitor OpenVPN Access Server
It would be useful to have a sensor for monitoring OpenVPN Access Server running on Linux, specifically the number of users currently connected, along with number of accounts locked out, etc. It looks like there's an idea of how it co...
Tue, 10 Jun, 2025 at 3:17 PM
Add Channel to Fujitsu System Health Sensor
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As a PRTG user, I want to monitor the M2 SSD build in my Fujit...
Tue, 10 Jun, 2025 at 3:17 PM
Device custom properties
I found out that there are some placeholders to adjust the notifications / pass arguments to script.. BUT, how can I define my own placeholders for device ? Imagine Situation, with 2 devices: APC PDU Unit IP Camera (power cable c...
Tue, 10 Jun, 2025 at 3:17 PM
Prevent PRTG sending "Up" email notification
I'm trying to configure PRTG to notify a paging system my company is thinking about going with for our on-call schedules. I've created a template for email notifications, and it works great, however, it'll also generate an emai...
Tue, 10 Jun, 2025 at 3:17 PM
PRTG VPN traffic sensor
Whenever I tried to configure vpn traffic sensor for sonicwall VPN tunnel I found many connections, and it will down periodically, Can I set All in one connection, So that We can check over all traffic of VPN tunnel. Article Comme...
Tue, 10 Jun, 2025 at 3:17 PM
We are having a issue with dropped packets
We are seeing a bunch of drop packets which is causing us to lose connectivity in certain applications like RDP. How can we see if something is squawking on the network causing this issue? Not sure what report would show us this. Ar...
Tue, 10 Jun, 2025 at 3:17 PM
Powershell script issues
I'm having issues with the following PowerShell script used to report back on the number of files in a UNC path with a specified extension: param([string]$P=0, [string]$Ext=0, [int32]$Total=0) $Total =@(Get-ChildItem $P -filter "...
Tue, 10 Jun, 2025 at 3:17 PM
How to Monitor Non-Web Based Server Certificates
I'm trying to monitor server certificates in the Cert Store of a Windows based server. The SSL Certificate sensor seems to work off of a web site. These servers don't have web sites. How can I monitor certificates in the certific...
Tue, 10 Jun, 2025 at 3:17 PM
Stop Notification for a down sensor after pause timer expires
There are instances when I have a down sensor (e.g. ping sensor) that I pause for a specific period of time while we work on resolving the issue with the device. For example, a device that is "flapping" - going Up and Down and ge...
Tue, 10 Jun, 2025 at 3:17 PM
How can I turn off alarm of specific devices?
Hi I'm monitoring PRTG Web. If a sensor down, PRTG Web popup and sound alarm. I want to turn off alarm sound when sensor down of some devices. (not all device) do you have any idea? give me~ Article Comments Sorr...
Tue, 10 Jun, 2025 at 3:17 PM
Response not well-formed: "86 " (code: PE132) Error in SSH Script sensor with and wthout CR LF
I am running Python script on CentOS Linux 7.8.2003 server I get Response not well-formed: "87 " (code: PE132) Error in both variants: when i have newline in a python script output C:\tools\Cmder ? ssh prtg@10.71.10.61...
Tue, 10 Jun, 2025 at 3:17 PM
My SSL Certificate Sensor - Socket Error # 10049 Cannot assign requested address.
I have several site on a server - a few SSL certificates with unique IP's on Windows Web Server 2008 R2 SSL Certificate Sensor reports: Failed to establish secure connection [Step 0] Socket Error # 10049 Cannot assign requested addr...
Tue, 10 Jun, 2025 at 3:17 PM
adjust the wmiapieventlog sensor
Hi PRTG, I think tihs question goes to the lord. I want to adjust the wmiapieventlog sensor in example the event the I want to monitor (system or application). I do not find the "logfile" Is this also a raw parameter? Thanx fo...
Tue, 10 Jun, 2025 at 3:17 PM
PRTG probe password encryption
Hi, I have PRTG version 14.4.12 installed and recently I came across configuration files (.dat) in PRTG Application Data directory. What caught my eye was that password for my windows probe user was encrypted. Does anyone know what type o...
Tue, 10 Jun, 2025 at 3:17 PM
Use Apache ModStatus PerfStats or Similar Sensor for Apache Tomcat
I would like to get the information provided by the Apache ModStatus PerfStats and ModStatus Total for an Apache Tomcat Web Server. Is this possible? I have seen that in Apache Httpd you have to enable the mod_status module is there any sim...
Tue, 10 Jun, 2025 at 3:17 PM
monitor RSL of nexus
Dear sir I have SFP port (optical ) we need to monitor the RSL ,RX power my device is Nexus 3000,how can i added Article Comments Hello, Thank you for your post. Have you tried using the SNMP Cisco System Health Sensor? Whi...
Tue, 10 Jun, 2025 at 3:17 PM
Monitoring specific port from specific server
Hello! I have server A and server B. I need to monitor specific port is available on Server B from Server A. What sensor i need to use? Example: Server A -> Server B:8080 Defaul Port Sensor can only check availability of Server B:8...
Tue, 10 Jun, 2025 at 3:17 PM
How to display multiples row from one column in PRTG warning from SQL script
Hello, I have a Oracle Sensor which execute a script, that script is doing a select in a table. The select has 3 columns : ERR_DATE, ERR_TYPE and ERR_MESSAGE. I am searching to display all the rows in ERR_Message, but I can only display...
Tue, 10 Jun, 2025 at 3:17 PM
How can I monitor Palo Alto power supply?
How to create a custom sensor to monitor Palo Alto power supply? Article Comments Hello, If your device is supporting SNMP and if there are MIB files available, I recommend creating a custom SNMP sensor. In detail this is des...
Tue, 10 Jun, 2025 at 3:17 PM
WMI Problem: 80070005: Access is denied
I am trying to monitor Windows servers 2016, 2012 and 2019 with PRTG 20.4.64.1402, but they are presenting me with the following problem: (80070005: Access is denied) (code: PE015). I trying to setup process, Memory and hard disk sensors ...
Tue, 10 Jun, 2025 at 3:17 PM
How many sensors do I have?
Hello, good morning, I have a question .. It is possible to get a report of how many sensors and what type are installed in the prtg console, for example snmp type sensors I have 100, wmi type sensors I have 45 etc. It's possible? ...
Tue, 10 Jun, 2025 at 3:17 PM
VMware Data Store sensor not cleared
Hello, We have PRTG on out environment, I'm tring to monitor VMware DataStore and the channels is not perfectly clear to me. There is a channel called "Accessible" does it mean accessible to the ESXi? because even if I dis...
Tue, 10 Jun, 2025 at 3:17 PM
Monitor Network traffic in PPS on a specific IP
Dear Support Team Hello\ Can i monitor network traffic in packet per second (pps) on a specific IP? If so, would you please tell me the details exactly? Thanks a lot Article Comments Hello Hossein, Thank you for your messag...
Tue, 10 Jun, 2025 at 3:17 PM
SSH Inodes Free Sensor Permissions Requirements
We have 4 SSH Inodes Free sensors that used to be authenticated with an account that was in wheel (admin user). For obvious security reasons we switched this to a service account that inherited the default CentOS 7 permissions. For whatever...
Tue, 10 Jun, 2025 at 3:17 PM
Retrieve System Information through API
I am trying to generate a report of information from PRTG using the API and some of the values I would like to retrieve are on the System Information tab for a device. Does anyone know how I can retrieve this information in the API. Pref...
Tue, 10 Jun, 2025 at 3:17 PM
How to change default Disk Free space channel
Hello I am seeking for a solution to change default disk free space channel setting from 25% to another value( for example I want change 25% to 7% and 7% set to my default threshold for any new disk sensor which is added.how I can set it? ...
Tue, 10 Jun, 2025 at 3:17 PM
Creating a Report with Only Business Hours
Dear, I saw many posts in this forum reporting problems while trying to generate specific reports in PRTG and none of them help me out to solved the following issue. I'm not different than the others and I am trying to automate a re...
Tue, 10 Jun, 2025 at 3:17 PM
Configure report to run automatically on a specific day of the month at a specific time
Currently you can only configure the report to execute "in an specific day of the month" OR "at a specific hour of the day". To not affect the performance of the entire PRTG Platform at a specific hour because of the ...
Tue, 10 Jun, 2025 at 3:17 PM
Netflow Graphs time possibly incorrect
Hello Slightly odd question, i've created some netflow sensors to recieve data from our PFsense routers, the sensors work fine, except the timestamps for the data is 1 hour behind, i.e the graphs show the live data, but chart's x ...
Tue, 10 Jun, 2025 at 3:17 PM
Monitoring who is on my wifi
I would like to monitor who is using the wifi I would like to limit some of them Article Comments I'm afraid this isn't possible with PRTG "out of the box." Theoretically, it would be possible to write your ow...
Tue, 10 Jun, 2025 at 3:16 PM
Cisco Wireless Lan Controller
Hi there, i am trying to use a Cisco 1504 WLC with PRTG so that i can see 'top 10' users etc - but cant seem to get netflow to work - is there anything i can do? Article Comments Hello Paul, thank you for your post. ...
Tue, 10 Jun, 2025 at 3:16 PM
How can I add a netflow sensor for a HUAWEI Router?
Hi We have HUAWEI routers in our network and want to monitor different type of traffic e.g. HTTP,POP3 and so on. We connect to PRTG server through a loopback interface with a vrf (vpn-instance) but we can not config. netstream with vrf. H...
Tue, 10 Jun, 2025 at 3:16 PM
What censor for HWg-STE temperature Censor
Dear all; I've just bought HWg-STE to put in my It Rooms, I would like to know what censor select to be able monitor temperture in my rooms. Do you have any idea? kind regards Christophe B. Article Comments Please chec...
Tue, 10 Jun, 2025 at 3:16 PM
Cisco Show Interface Custom Sensor
I'm looking to have a sensor display the interface details on our routers. Can someone provide info on what sensor (custom if necessary) that I need to configure? Article Comments Hello, Thank you for your post. What ...
Tue, 10 Jun, 2025 at 3:16 PM
VMs showing status down - but they are up
Due to recent issue with one of our hosts, we had to place the ESXi to maintenance mode in which all of the VMs were migrated to other hosts, however some of the VMs (not all) are showing warning messages - "The object has already been...
Tue, 10 Jun, 2025 at 3:16 PM
Percent Utilization Threshold for all switch ports
Hi guys. I've a simple scenario: On my Cisco Switch, I need to configure thresholds for all physical ports, which notify me when one of them exceeds 90% of the bandwidth utilization. Whatever kind of port 10/100/1000. Is this possib...
Tue, 10 Jun, 2025 at 3:16 PM
What's Paloalto's ethernet channel number?
I want's to use Factory sensor to monitor many ethernet in "one" sensor. But I can't find Paloalto's ethernet channel number. Models:PA 5050&PA 5250 Can someone provide the ethernet channel number? Thank you ...
Tue, 10 Jun, 2025 at 3:16 PM
Configure report to run automatically on a specific day of the month at a specific time
User story As a PRTG user, I wan to be able to configure a report to run automatically on a specific day of the month at a specific time Details of user story Currently I can only configure the report to execute "in an specific d...
Tue, 10 Jun, 2025 at 3:16 PM
Monitoring an internal webpage
Been busy with this for quitte a while now. We have a PRTG set up with 3 probes: Environment 1 (on site) Environment 2 (off site) Environment 3 (off site) On environment 2, we host 4 virtual machines: vm1, vm2, vm3, vm4. We have the P...
Tue, 10 Jun, 2025 at 3:16 PM
Disable notification during patching
doing a minor upgrade/patch is it the best practice to disable all notifications globally ? How would i do that? Version 20 Article Comments Hi there, There are multiple ways to set-up a planned downtime. Pausing the notifi...
Tue, 10 Jun, 2025 at 3:16 PM
Template
how can we assign sensors to several devices according to a template Article Comments non that i can find. there is a multi edit feature under management but does not seem to be extended to adding sensor functions, you can scan ...
Tue, 10 Jun, 2025 at 3:16 PM
Can Alerts be acknowledged through MS Teams?
New to the product, however really like what is see. I have created a teams channel and am getting alters there. Anytime I try to use one of the actions, I am presented with the following in my browser. There was a problem... PRTG N...
Tue, 10 Jun, 2025 at 3:16 PM
Custom Sensors Result with Unit and Decimal
Hi, we are returning a xml result as a custom sensor. The result looks ike this: <?xml version="1.0" encoding="Windows-1252"?> <prtg> <result> <Channel>Duration</Channel> ...
Tue, 10 Jun, 2025 at 3:16 PM
Monthly bandwidth limit notification via interface SNMP monitor
Hi there, 1. I am aware of the reporting facility that can send daily or monthly reports. 2. I am aware of the threshold notification trigger that can alert of real time usage What I am after is something that can warm me when a client ...
Tue, 10 Jun, 2025 at 3:16 PM
WMI Query works in tester, not in PRTG
Hi - I'm trying to get CPU utilization on a Windows Server 2008 system. This should be easy, and I have dozens of other servers on which the WMI CPU sensor works just fine. I have one particular machine however from which I cannot ...
Tue, 10 Jun, 2025 at 3:16 PM
False Positives
We are experiencing false positives on sensors. The workaround we have been using is restarting SNMP on our Windows servers. Often times this work around won't work and we're stuck with the triggered false positives until we need ...
Tue, 10 Jun, 2025 at 3:16 PM
Create sensor for Celery
Hi! im new to PRTG and im trying to create a sensor to check if the celery in my server is up. Need some tips to start. Tranks! Article Comments Hi there, What precisely do you want to monitor? Best, Sebastian Dec, 2020 ...
Tue, 10 Jun, 2025 at 3:16 PM
PRTG Desktop Linux question
Is there any plans for a ARM based compile for Raspbery Pi's? I woudl like to see if that improves my logout issues on our HUD, a Pi 4 @GB. Article Comments I have to tell you that there are currently no plans to provide a s...
Tue, 10 Jun, 2025 at 3:16 PM
Powershell Sensor Saving String in graph
Hi There, I am using a powershell script to monitor AD lockouts as described here: https://helpdesk.paessler.com/en/support/solutions/articles/57603-is-it-possible-to-monitor-active-directory-user-account-status However I cannot seem to be ...
Tue, 10 Jun, 2025 at 3:16 PM
Auto Naming of Discovered Nodes
Another "Coming from SolarWinds" user here. I'm looking to add 1000's of devices and some of them use specific OID for the name of the device. How do I define this in the AutoDisocery tool? I RTFM but it does not describ...
Tue, 10 Jun, 2025 at 3:16 PM
How to get Historical Reports in Top Connections Format
I am looking for a Historical netflow raw Report for past 1 week on PRTG with the below Fields: SourceIP, SourcePort, DestinationIP, DestinationPort, Bytes, %ofTraffic. Report with this format appears under Top Connections. But Top conne...
Tue, 10 Jun, 2025 at 3:16 PM
XML sensor - Invalid data
Using Powershell with a EXE/Script Advanced, which works fine. Occasionally the source device sends invalid data. The script knows when this happens. Looking to understand what XML should be returned to PRTG, so that PRTG knows to ignor...
Tue, 10 Jun, 2025 at 3:16 PM
How to monitor active sessions in Cisco Virtual Firepower(VTFD)
We have a VFTD appliance on our network but we don't have any metrics on active connections or how many session are activated !! Is there a way to monitor active sessions ?? Article Comments Hello there, If our default sen...
Tue, 10 Jun, 2025 at 3:16 PM
Active Directory Replication Errors Sensor issue
The Sensor reports "8 Errors (Replication) is above the error limit of 0 Errors". But by using the command line i.e. repadmin /replsummary *, there are zero errors. The sensor/device authentication is set up to the domain admin ac...
Tue, 10 Jun, 2025 at 3:16 PM
how to define a custom period of schedule monthly report
hi there; how to define a custom period of schedule monthly report. for example i want to define a schedule monthly report for 2020-11-21 until 2020-12-21. best regard and thanks Article Comments Hi there, You can choose in yo...
Tue, 10 Jun, 2025 at 3:16 PM
Analyze Sensors with High Performance Impact, Filtered By Scanning Interval
I'm trying to analyze all my high performance impact sensors and decrease the frequency I scan them where possible. It would be great if there was a way to add the scanning interval column to the sensors.htm (?filter_size=4 or 5 for exa...
Tue, 10 Jun, 2025 at 3:16 PM
Create custom sensor if name is
Dear support, I'm busy with migrating current setup to new. I want to create a customer VLAN sensor which only applies on vlans which begins with a name. Like all VLANS with name VLAN-XXXX I want to apply this on a fortigate. Dow...
Tue, 10 Jun, 2025 at 3:16 PM
What template to use for auto-discovery in old Motorola routers (e.g. Vanguard 340, 6435)
Hello all, I want to monitor through SNMP some old Motorola routers and I am wondering if there is an auto-discovery template (like Cisco Generic) for Motorola devices. If not, I would appreciate some suggestions about what sensors to...
Tue, 10 Jun, 2025 at 3:16 PM
How can modify/remove subject line of "SNMP TRAFFIC"
Team, currently i got email alerts subject as : [PRTG-MTSECUTIL01] STFW01 You Broadband Link (SNMP Traffic) Speed reached (Traffic In) (>75 Mbit/s) , How can remove : (SNMP Traffic) word from subject line, others are good... ...
Tue, 10 Jun, 2025 at 3:16 PM
Sensor interdependency wise alerts trigger
Team, We have Network fracture like..Main branch Switches - Firewalls-------vpn tunnel-----other branch Firewall - Switches.... When tunnel down....Lot more alerts coming at a time... Can we set alerts like VPN tunnel sensor down then...
Tue, 10 Jun, 2025 at 3:16 PM
STP
We are testing PRTG on the alcatel SWITCHEs. We want to monitor STP...your network has redundant links and we want to be warned if the UPLINK FAILS. Last week, one of the ACTIVE UPLINKS failed but STP did not work because the STANDBY FIBE...
Tue, 10 Jun, 2025 at 3:16 PM
Why does PRTG note what happens outside of Write-Host ?
Hello, I have a script for a EXE/Script Advanced Sensor. However, the sensor does not work. Error from PRTG Dashboard: "XML: The returned XML does not match the expected schema. (Code: PE233) -- JSON: The returned JSON does not match...
Tue, 10 Jun, 2025 at 3:16 PM
Certificate expiry error
We set up the SSL Certificate Sensor on an web server vectorneighbourhood.co.nz. It reported correctly the certificate was expiring and we have since renewed the certificate. The website now reports correctly that our certificate expires on...
Tue, 10 Jun, 2025 at 3:16 PM
Sub interfaces is not adding on Cisco Routers ASR 1000
I am trying to add sub-interface on cisco routers , but not able to do successfully. I did change couters 32 bit and again added it but no success. Please advice Article Comments Hi, can you please let me know which sensor yo...
Tue, 10 Jun, 2025 at 3:16 PM
server reinstalation after crash - license too old
Hi, we had to reinstall the virtual machine with our core server installed. We reinstalled the software - both server and probe - and entered our licese by but the activation process returns the error activation filed Activation: Check vi...
Tue, 10 Jun, 2025 at 3:16 PM
powershell - query terminate with unexpected error by send
Hi If i take my demo script, with support of prtg query builder, i got a error with unexpected by send i startet this demo script directly on my server. i started Windows Powsershell ISE with run as Aministrator Rights --- start ---- ...
Tue, 10 Jun, 2025 at 3:16 PM
Why is PRTG Network Monitor on my Windows 10 PC?
I found PRTG Network Monitor on my Windows 10 PC and I have no idea how it got there. I did not explicitly download this software. Did it come with a recent Windows 10 update? Article Comments PRTG is not part of Windows updat...
Tue, 10 Jun, 2025 at 3:16 PM
Settings changes not saving
I am on version 20.4.64.1402. I needed to update Windows credentials for Device Group. After changing the password, the change is not saved. I have used IE, Chrome, Firefox. I have been on the PRTG server, using the Web console. I had t...
Tue, 10 Jun, 2025 at 3:16 PM
HTML vertical textbox
How to add custom HTML text in a vertical format in map. Article Comments That's an easy one. Add a Custom HTML Element to the map, and within the HTML Before section (in its properties panel), enter the following: <spa...
Tue, 10 Jun, 2025 at 3:15 PM
sbcglobal.net email server settings
It does not matter if the email service is too slow or has problems adding the SBCGlobal Mail Setting. Use our AT&T support page or community forums to easily connect to our customer care team. https://www.customerservicesforyou.com/...
Tue, 10 Jun, 2025 at 3:15 PM
How to find out who changed prtgadmin password?
To my surprise the PRTGadmin account password was changed on my PRTG cluster. How can I find out who/from which machine the password was changed? Article Comments Hello Wouter, Open the admin user's detail in PRTG and chec...
Tue, 10 Jun, 2025 at 3:15 PM
How to turn off alerts for SNMP Printer sensor
I've created a map of all the copiers in our organization and added vital sensors such as ping and SNMP Printer. Currently the SNMP printer is almost always listed as "down" because something such as Cyan is low or a paper tra...
Tue, 10 Jun, 2025 at 3:15 PM
Packet Loss (%) channel Notification Triggers - Threshold Calculation
I have setup a Threshold Trigger on a ping sensor as follows: Threshold Trigger When Packet Loss (%) channel is Above 0.5 for at least 600 seconds, perform Email Network Alerts So over a period of 10 min if the packet loss is over 0.5% ...
Tue, 10 Jun, 2025 at 3:15 PM
.NET Framework 4.8 not detected
We installed a new windows server 2019 with PRTG Core 20.4.64.1402. As recommended we installed .net Framework 4.8. Unfortunately we cannot activate the VMWare SOAP plugin. It still displays the error message that no .net 4.7.2 is installed...
Tue, 10 Jun, 2025 at 3:15 PM
Activation SNMP
Bonjour, je n'arrive pas a activer le protocole SNMP sur Winddows10. Je m'explique: PRTG est installé sur Windows serveur 2019, le rôle SNMP est activé et sur la console web tout est dans le vert. Mais sur le reste de mon lan , pri...
Tue, 10 Jun, 2025 at 3:15 PM
How do I display the status of excess connections including broadband WAN, LTE WAN, and VPN tunnel?
At each of my sites, I have a primary broadband WAN, a failover LTE WAN, and a VPN tunnel. I need a monitoring setup that shows me at a glance the site name, if the site runs on the primary or the failover WAN, and if the VPN tunnel is up o...
Tue, 10 Jun, 2025 at 3:15 PM
[OPEN] Implement login with Google via Oauth2 or SAML
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to use my existing Google login since i...
Tue, 10 Jun, 2025 at 3:15 PM
Restrict users/user groups to only set up to a certain priority
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User story As an IT provider that uses PRTG, and is dependent on the prio...
Tue, 10 Jun, 2025 at 3:15 PM
Will Acknowledge be disabled when other chanel has an error ?
Hello, When I Acknowledge an alarm triggered by a channel in error, will the a new alarm be triggered if another channel in the same sensor has an error ? Or will the Acknowledged be "disabled" ? For eg : I have a server with the ...
Tue, 10 Jun, 2025 at 3:15 PM
CISCO RV130 SNMP ISSUES
Hello! Im tryng to add SNMP sensor to Cisco Router RV130, but the SNMP options are the same even if 1 interface is connected or 3, or 4 is always the same. Besides the traffic that is going throug is too low. In this case i just have 1 in...
Tue, 10 Jun, 2025 at 3:15 PM
Syslog sensor and Draytek
Hi folks, I've been trying to setup some Draytek 3900s to send their Syslogs to the PRTG Syslog Sensor. I can get most of the logs through, but it seems to be completely omitting the firewall logs for some reason. I've tried bo...
Tue, 10 Jun, 2025 at 3:15 PM
Acknowledged alarms and server reboots
Hello, Once per week there is a scheduled server reboots. All our sensors that are down (Advanced exe/script) but acknowledged lose their acknowledged status. I thought it was because they went throught the "warning", but even...
Tue, 10 Jun, 2025 at 3:15 PM
Mac Address for newly discovered devices
How do I get it to pick up the Mac Address of Auto Discovered devices? Article Comments Hello there, Thanks for the KB thread. I am afraid this is not possible with PRTG. With kind regards, Chan Siau Hen Technical Su...
Tue, 10 Jun, 2025 at 3:15 PM