kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

API - Find custom sensor parameters
Hello, I'm trying to cleanup my PRTG cores, and trying to find a way to extract a list of all custom sensors with the script name and parameters (I have some scripts with hard coded passwords in sensor settings and I'll appreciate...
Tue, 10 Jun, 2025 at 3:23 PM
Emails monitored by timestamp
Hi, I need to monitor the last time since received email. As we have over 300 emails, i need a sensor that can monitor when the last email arrived. If we don`t receive an email during one hour than give an error. Currently we are using a...
Tue, 10 Jun, 2025 at 3:23 PM
How does PRTG recognize manufacturers?
After adding device with auto-discovery, I can see that a word indicating an manufacturer such as HP, Cisco, Dell appended to the existing name Too often this information does not match the actual device. Here is an example. Although it...
Tue, 10 Jun, 2025 at 3:23 PM
sensors for firewall fortinet in cloud subscription
Dear, i have a prtg cloud subscription, i want know if there is sensors for monitor firewall fortinet . Thanks Antonio Article Comments Hello Antonio, Thank you for your message. Regarding Fortinet, we do no have native se...
Tue, 10 Jun, 2025 at 3:23 PM
How do I get "device" icon to show up on Custom Map Object?
I can create a custom map item based on existing map objects but it is extremely hard to find which map object .htm files are used for which map items. I am just starting out customizing map items and can get a simple status map object with...
Tue, 10 Jun, 2025 at 3:23 PM
oidlib Erklärung
Hallo Zusammen, ich möchte gerne eigene oidlibs bauen. Leider habe ich hierzu keine Artikel oder weitere Erklärungen gefunden. Welcher Aufbau / Werte sind notwendig? Kennt jemand gute Hilfeseiten oder eine Kommentierte oidlib dazu? ...
Tue, 10 Jun, 2025 at 3:23 PM
Does PRTG have its own watchdog timer built in?
I had a problem with a local probe restarting due to "watchdog". Does PRTG have its own watchdog timer built in? Please let me know In what conditions a watchdog trigger occurs. Thanks in advance. Article Comments ...
Tue, 10 Jun, 2025 at 3:23 PM
Server 2012 R2 Core Support
Is PRTG supported on this? Article Comments It works, but if you want to use the PRTG Administration Tool in order to configure things not available in the GUI, you'll have to install the GUI role temporarily. Other than tha...
Tue, 10 Jun, 2025 at 3:23 PM
How can I monitor soffico Orchestra with PRTG?
Is it possible to monitor soffico Orchestra with PRTG? What steps do I need to take? Article Comments This article applies as of PRTG 20 Note: As of PRTG 20.4.63, PRTG comes with a native Soffico Orchestra Channel Health sen...
Tue, 10 Jun, 2025 at 3:23 PM
Monitorar Temperatura no Mikrotik
Olá não estou conseguindo configurar o PRTG para monitorar a temperatura dos meus concentradores mikrotik, poderiam me dar uma dica? Hello I can't configure PRTG to monitor the temperature of my mikrotik concentrators, could you gi...
Tue, 10 Jun, 2025 at 3:23 PM
How to Change System Uptime Value in PRTG for Windows Servers?
Hi Guys, I am new to PRTG and any help would greatly appreciated. Can someone explain/show me how to change the sensor values for system uptime for a Windows server in PRTG? For example: Minimum and Maximum values for system uptime to...
Tue, 10 Jun, 2025 at 3:23 PM
How can I monitor my iDirect Modem in PRTG?
How can I setup a sensor to monitor the state of my iDirect modem (Rx SNR, Tx RefPower, TX State and selected beam)? Article Comments Hello Fredde, Does the modem support protocols like e.g. SNMP? If so, you can import the MIB...
Tue, 10 Jun, 2025 at 3:23 PM
Notification E-mail - No up email if a Down email was never sent.
We in our IT department get a lot of emails and white noise, daily. We try to limit information coming to our inbox to allow us to stay on top of currant issues. If we see and email from PRTG we want to exspect it to be a down message fol...
Tue, 10 Jun, 2025 at 3:23 PM
Netflow Cisco 4431 cannot get to sensor
Hi, We currently use PRTG or monitoring and for some netflow. However we re trying to monitor a Cisco 4431 We have it in house to test before we roll it out to site, Im seeing the netflow stats output on the router using the show flow...
Tue, 10 Jun, 2025 at 3:23 PM
SSL Certificate Sensor on a port other than 443
This sensor appears to allow using a port other than 443, but when I specify the correct port, it is timing out. Any ideas why? We have an internal reverse proxy setup in kubernetes for docker and it uses port 30100 for HTTPS traffic. I c...
Tue, 10 Jun, 2025 at 3:23 PM
Change default ping size
Is there a way to change the default ping size for all ping sensors instead of changing one by one? Thanks Article Comments Hello, Thank you for your message. To change the priority of the Ping sensors, you can use the Mul...
Tue, 10 Jun, 2025 at 3:23 PM
User Usage
Do we know how to setup the reporting for users bandwidth utilization and the websites visited? Article Comments Hi there, I'm afraid that's not possible in exact detail. The available options depend on the network equ...
Tue, 10 Jun, 2025 at 3:22 PM
How to check the past 1 year Netflow TOP connections reports in PRTG and capture one year data?
I have checked the TOP connections reports in Netflow from PRTG and observed that only one month data is available. Article Comments Hi, Currently we don't offer an option to create reports for a time span which is longer ...
Tue, 10 Jun, 2025 at 3:22 PM
REST CUSTOM Sensor, Template für Text, "UP" und "DOWN"
Mit Hilfe des REST Custom BETA Sensor möchte ich den Status von id 0 bis 5 monitoren. Der Statuswert wird mit "UP" bzw. "DOWN" zurückgegeben. Mit dem Template, abgeleitet aus https://helpdesk.paessler.com/en/support/solu...
Tue, 10 Jun, 2025 at 3:22 PM
New Netflow9 sensor fields
Is it possible to add new fields to the table, such as FRAGMENT_OFFSET and FORWARDING STATUS? reference: https://www.cisco.com/en/US/technologies/tk648/tk362/technologies_white_paper09186a00800a3db9.html Article Comments Hi th...
Tue, 10 Jun, 2025 at 3:22 PM
Custom sensor to display data in table format.
Dear, I am thinking of making a customized sensor and would like to show some information in the form of a table on the map, it would be similar to the data shown by the Netflow9 Top Coonections sensor where a table with Source IP, Destinat...
Tue, 10 Jun, 2025 at 3:22 PM
How can I set up snmp v3 for monitoring (client) under Windows Server 2016 & 19?
Hello, I have put a PRTG server "PRTGSV1" into operation and set it up with SNMP v3. Then I installed the snmp service on one of the servers to be monitored "WinSV2" and configuated in the service under the heading: ...
Tue, 10 Jun, 2025 at 3:22 PM
difference between single device and multi device sensors?
So I'm not understanding the value between single device sensors that check for one thing like CPU, memory, disk space available, etc (WMI sensors) when there are multi-device sensors that also check for this same info. For someone tr...
Tue, 10 Jun, 2025 at 3:22 PM
[OPEN] HPE Synergy Sensors
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want ... Details of User Story As we swi...
Tue, 10 Jun, 2025 at 3:22 PM
Issue adding PowerShell custom sensor values
Hi, We seem to be having an adding a custom powershell sensor to PRTG. The sensor accept literals within values on the sensor, however when I use variables within the script it returns 0 instead of a value. Please see the script and sa...
Tue, 10 Jun, 2025 at 3:22 PM
Support for Windows Update Sensor on Azure Joined Computers
With an increasingly mobile workforce - due to COVID-19 restrictions our entire campus has been moved to Azure Active Directory. Unfortunately we lost all access to the windows update sensors. We are requesting these sensors to work with ...
Tue, 10 Jun, 2025 at 3:22 PM
Exchange Get-Mailboxdatabase Sensor
Hi, i'm trying to create a custom exe/script sensor. In the Exchange Pshell I enter following command : Get-MailboxDatabase MailboxDB01 -Status | FL AvailableNewMailboxSpace PS returns : AvailableNewMailboxSpace : 90.19 GB (96,840...
Tue, 10 Jun, 2025 at 3:22 PM
Example for HTTP Push Data in C#
may I have a example for Get HTTP GET request in C#? Unfortunately I found only Powershell and Python in Google https://blog.paessler.com/how-to-monitor-server-room-temperature-with-prtg-on-a-budget https://www.msxfaq.de/tools/prtg/prtght...
Tue, 10 Jun, 2025 at 3:22 PM
SSH script advanced sensor for monitoring Nvidia GPU
Hi all, I made a SSH script advanced sensor for monitoring Nvidia GPU. Please let's make it better together: https://gitlab.com/aschkaan/nvidia-gpu-monitor-prtg #/bin/bash #Performance State (P0:max-P12:min) b1=$(nvidia-smi -q ...
Tue, 10 Jun, 2025 at 3:22 PM
Is there a way to define custom, recurring maintenance windows?
I have already tried the maintenance windows for probes, groups, devices and sensors in PRTG, but I'd still like to be a bit more flexible. For example, I would like to adapt the maintenance window to only the first Monday of every mont...
Tue, 10 Jun, 2025 at 3:22 PM
Scanning interval 10s, 30s or 60s for high bandwidth interface
I've got a few bandwidth sensors setup on our routers and our Cisco core switch in order to monitor our bandwidth usage. Up until recently we've had the scanning interval set to 10s, but we see odd spikes and drops in the graphs fr...
Tue, 10 Jun, 2025 at 3:22 PM
Custom Advanced sensor using a DLL
According to the custom sensor documentation it is possible to write a custom sensor that calls a DLL (https://www.paessler.com/manuals/prtg/custom_sensors#interface_dll). The documentation describes the DLL interface for a standard sensor....
Tue, 10 Jun, 2025 at 3:22 PM
Ping Jitter sensor shows No Reply from error
My ping jitter sensor shows "no reply from" error but the ping sensor I have for the same device is working fine. What am I missing here? Article Comments As both sensors use the same protocol (ICMP Echo) to reach out ...
Tue, 10 Jun, 2025 at 3:22 PM
One time maintenance for notification
I know the answer for the title is a NO, but just trying to figure out some creative ideas for suppressing notifications on a differing schedule. Our layout: We have servers in 14 time zones for our customers around the world. Each set o...
Tue, 10 Jun, 2025 at 3:22 PM
Restarting a service with WMI service sensor
Is there a timer before attempting to restart a service when it is down? Or a min number of down/warnings notifications? In our sensor, the time between the service stopped detection "Warning The Windows service you want to monitor is...
Tue, 10 Jun, 2025 at 3:22 PM
Collection of Flitered Sensors ignores/bypasses Linked Object
I was creating a library to monitor all of the Ping sensors within a specific Group, and I realized after a few tries that the Library Node for monitoring a collection of filtered sensors completely ignores the Linked Object and starts pull...
Tue, 10 Jun, 2025 at 3:22 PM
The time zone in the log of Core Server is not the same on WEB GUI.
If I check the time zone in the log of Core Server, it is not the same as the one checked in WEB GUI. Please let me know how to change the Core's time zone to my time zone? When I check a specific point, there is a difference of 9 h...
Tue, 10 Jun, 2025 at 3:22 PM
Set sensor down
Hi guys, I have 2 sensors (#2853 and #2854). How to do when one sensor is down, the other will follow. Example: If #2853 is down then #2854 is down too. Article Comments Hello, Thank you for your message. PRTG has a dependen...
Tue, 10 Jun, 2025 at 3:22 PM
How can I monitor the Microsoft Azure Cloud with PRTG?
Is there a way to monitor the Azure Cloud from Microsoft with PRTG? Article Comments Yes, there is a custom sensor available on PRTG Tools Family. "This sensor Gets the XML result from a Service Management Resource of an ...
Tue, 10 Jun, 2025 at 3:22 PM
Azure Monitoring
Has anyone found a way of monitoring a full Azure environment (services, health, cpu etc via WMI/SNMP) from within PRTG ? We are now looking to move a number of servers into the cloud but we need full monitoring before we can do so, not l...
Tue, 10 Jun, 2025 at 3:22 PM
Monitoring Azure Health with PRTG
Hi there, Despite a number of previous requests around this, it appears that the third party sensor has disappeared. Does Paessler have plans to implement Azure monitoring natively within PRTG any time soon? Thanks, Stuart Art...
Tue, 10 Jun, 2025 at 3:22 PM
Windows Azure Monitoring? Please!
I would monitor my azure cloud (server ram, cpu, instance storage, sql ... WebRole ..) The solutions being proposed are difficult to use and stable Why not rely on the web api (eg System Center Operations Manager - Microsoft) I am a loy...
Tue, 10 Jun, 2025 at 3:22 PM
Use 'ä', 'ö', 'ü' in email-adress for notification.
Hello there, im trying to send emails as a notification to adresses, that contain special characters like äöü. Those special characters get changed to '?', so the email does not reach its target. How do i change the adress, so ...
Tue, 10 Jun, 2025 at 3:22 PM
What's the best and recommended Wait to migrate Prtg Core Server
Hi guys, Currently we have an internal request to update and migrate our prtg core server, is there any actually a recommended way to do this. We are planning to install the core server using windows server 2019. Thanks in advanced, ...
Tue, 10 Jun, 2025 at 3:22 PM
Matching on multiple IP ranges with DNS v2 sensor?
I am using the very cool new DNS v2 sensor to monitor DNS mappings for key sites that I rely on. One of those is Office 365, but the challenge I am having is that they use multiple different IP ranges for a particular DNS name (see details...
Tue, 10 Jun, 2025 at 3:22 PM
How to do when one sensor is down, the other will follow?
Hi guys, how to do when one sensor is down, the other will follow? Example: I have 2 sensors #2851 and #2852. If #2851 is down then #2852 is down too. Article Comments Hi there, Please let me know whether this is a expected be...
Tue, 10 Jun, 2025 at 3:22 PM
Integrating vCenter folderwise
We are reworking our PRTG system and want to automatically integrate vCenter VMs but only from a specific vCenter folder. How do I only search for a folder and not the whole vCenter tree? Furthermore, is there a way to automatically add...
Tue, 10 Jun, 2025 at 3:22 PM
CentOS SNMP V2 monitoring
Hi everyone I am trying to configure the snmpd.conf with PRTG, but I can't get it, is there a tutorial? for a Linux Ubuntu it worked for me https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063876 but not for a ...
Tue, 10 Jun, 2025 at 3:22 PM
Powershell sensor script to gather to gather data from SAJ solar inverter
hello, I decided to write and share with you a script for downloading data from the SAJ inverter and presenting the data in PRTG. The original inverter tracking software is very limited and as I have PRTG instance at home on my ESX, I decid...
Tue, 10 Jun, 2025 at 3:22 PM
Ability to specify multiple IP wildcard ranges for DNS filter matching
The Filter Value field in the DNS v2 sensor (https://www.paessler.com/manuals/prtg/dns_v2_sensor) has the ability to match on a single range of IP addresses (e.g., 18.232.*). This request is to add the ability to match on multiple IP range...
Tue, 10 Jun, 2025 at 3:22 PM
URL query filters
Is there a document on available filters and the operators? Below is an example of the URL I'm using to show devices with UP status. How can I filter a device group based on not having the UP status (i.e. filter_status not equal to 3)?...
Tue, 10 Jun, 2025 at 3:22 PM
Can I load wireshark files for analysis?
I have a big dataset of pcapfiles for VoIP calls. Is it possible to load such files for the tool to analyze them? I can't find any option to upload data. If possible, is there any CSV or JSON export option? It is hard to find it on th...
Tue, 10 Jun, 2025 at 3:22 PM
How does "Historic Data Purging" work?
Does "Historic Data Purging" feature delete files from the previous date in the path C:\ProgramData\Paessler\PRTG Network Monitor\Monitoring Database? Does data purging work on a daily basis? At what time does the work proceed? ...
Tue, 10 Jun, 2025 at 3:22 PM
Feature request: Ability to specify multiple IP wildcard ranges for DNS filter matching
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want be able to match a DNS Query sensor on mult...
Tue, 10 Jun, 2025 at 3:22 PM
Custom sensor using a C++ Dll
Hello, I need to write a custom dll sensor using C++. I am basing it on the documentation here: https://www.paessler.com/manuals/prtg/custom_sensors#interface_dll I am having trouble getting it to work with PRTG. PRTG can call the senso...
Tue, 10 Jun, 2025 at 3:22 PM
Hardware to monitor WiFi availability?
Our site has WiFi provided by a 3rd party and we don't have access to the management interface, but would like to be able to use our extensive PRTG instance to monitor the availability of the SSIDs (i.e. answer the question "Has th...
Tue, 10 Jun, 2025 at 3:21 PM
Monitor Microsoft File Cluster service
Hy there, as sampe to discribe my problem: we have a two node microsoft file cluster. Both nodes are VMs based von VMWare Hosts. The volumes are mounted as RDM direct to the VMs. So microsoft cluster service was installed and four volumes...
Tue, 10 Jun, 2025 at 3:21 PM
Sicherstellung der Server- und Dienstverfügbarkeit von über 85% pro Monat
Hallo! Ich benötige folgende Lösung: Report der Server- und Dienst-Verfügbarkeit, inkl. Angabe zur prozentualen Verfügbarkeit pro Monat. Explizite Warnung, wenn Dienst- oder Serververfügbarkeit unter 85% sinkt. Leider habe ich k...
Tue, 10 Jun, 2025 at 3:21 PM
Is there a way to display the content of a file on a map ?
Hello, I am looking for a way to get the content of an txt File displayed on a map. The content of the file gets refreshed every 5 minutes. A script-sensor doesn’t work for me, for every "new" line of data a new channel is cre...
Tue, 10 Jun, 2025 at 3:21 PM
sflow failed
Hello, I just add a sensor sflow in a one alcatel devices, but the status is not data yet. I'm tester with sflowtster 1.1.2 and it fails always in step 4. My config in my router is: sflow receiver 2 name PRTG address 172.2...
Tue, 10 Jun, 2025 at 3:21 PM
Maximum Hops in the Traceroute Hop Count sensor
Hi guys, What is the maximum number of hops that the Traceroute Hop Count sensor can count? regards Kevin Article Comments Hello Kevin, The maximum number of hops count limitation is 30 hops, but most of the destination de...
Tue, 10 Jun, 2025 at 3:21 PM
Enforcing Passcode and Biometrics on mobile App
Hi Paessler I hope all is well? We are one of your clients that are using PRTG as a monitoring tool. We have recently moved into deploying the mobile App to all the IT personnel. The challenge we facing is that the application can not b...
Tue, 10 Jun, 2025 at 3:21 PM
List of non-clusterable sensors
Hello, As I'm migrating my XL PRTG to smaller licences for the purpose of redundancy, I have run into a problem, where some of the devices/sensors can't be moved to a clustered probe, because of the restrictions on sensor types. C...
Tue, 10 Jun, 2025 at 3:21 PM
Can PRTG receive email alerts from other sources?
Hi, I have a few LAN's in my buidling that are physically separate so there's no interconnectivity whatsoever between them. PRTG is on a server on one of the LAN's. Devices on the other LAN's have inbuilt email alerting s...
Tue, 10 Jun, 2025 at 3:21 PM
How to send another alert for sensor when another channel fails
I have a sensor with many channels. I have set up a Notification Template as a "HTTP Action" of type POST. Then I configured a Notification Trigger of type "State Trigger" for an URL to be invoked when the sensor goe...
Tue, 10 Jun, 2025 at 3:21 PM
factory sensors not displaying all channels on maps
have several factor sensors. Some channels are showing up on the maps for certain hosts, but some channels are not showing up for other hosts. Very strange. What should I be checking? "security" host #1:Used CPU (%) Channel(21...
Tue, 10 Jun, 2025 at 3:21 PM
Add Sensor to Device with PrtgAPI with Powershell
Hi, how to use the PrtgApi in Powershell to add a sensor to a device? For example: I want to add a simple ping sensor that already exist in Powershell. Can not find anything in the wiki. The cmdlet "new-sensor" only support th...
Tue, 10 Jun, 2025 at 3:21 PM
Is there a way to integrate PRTG into a proprietary development?
Good day. Our development team is developing a website like CMS, and they would like to integrate the sensors (PRTG) into one of its modules. Is there a way we can do this? Maybe an API, Webservices or something like that? Greetings and...
Tue, 10 Jun, 2025 at 3:21 PM
Capture every single entry IP data in/out in netflow.
In PRTG netflow sensor, we have top connection, top talkers, top protocols available. In top connections, we can only capture most unable IP's data. But,i want to capture every single IN/OUT entry in my network. if possible, please help...
Tue, 10 Jun, 2025 at 3:21 PM
Password not working after change of port
Hi, I changed the port from 80 to 81 as it was conflicting with a local web server. Since doing that the default username/password combo no longer worked. I generated a new password in Admin, but it would still not work. I changed the...
Tue, 10 Jun, 2025 at 3:21 PM
Certificate Check for Splitdns
Hi, i am trying to check my Certificate for a website i also use internal. We got 2 Certificates, one for the internal access and one for the external, which we use for Microsoft webapp proxy. Did anyone ever do this? With the standard ...
Tue, 10 Jun, 2025 at 3:21 PM
Auto Discover of AWS Servers
I am currently using auto discover to pull new servers from AWS into our PRTG. This is also adding devices that are not servers that only have an IP address and only get a Ping sensor. I'm not sure what these devices are. They seem to c...
Tue, 10 Jun, 2025 at 3:21 PM
Can i set access rights for the sensors and devices via API?
I need to restrict access to several thousands sensors in the diferent places of device tree for particular group. Article Comments Hi Vitaliy, This can be done fairly easily with PrtgAPI using PowerShell While modifying acc...
Tue, 10 Jun, 2025 at 3:21 PM
Read .csv file as custom sensor value
Greetings, I've got a log file which produces content in following format: "Display Name","User Principal Name","Mailbox Type","Primary SMTP Address","Item Count","Total Size&qu...
Tue, 10 Jun, 2025 at 3:21 PM
Website-Login Check
Hi everybody, this is my first question here, so I hope that I did everything right. I want to monitor the login on a specific website (moodle). The sensor should try to login with the login credentials. I wanted to use the Advanced HTM...
Tue, 10 Jun, 2025 at 3:21 PM
Execute HTTP Action
I have the doubt how this configuration should be done Execute HTTP Action URL SNI (Server Name Indication) 1-Do not send SNI (default) Send SNI 2-Virtual Host (SNI) HTTP Method GET POST PUT PATCH Payload and if you have som...
Tue, 10 Jun, 2025 at 3:21 PM
Traffic: How to display bytes in kb/s?
Things to know about the OID I'd like to change: 1. It describes basically the output of bytes (rx) in bytes e.g. 317286123 2. The modem is not made by a big company 3. There is still a MIB for it Goal: I want to display this OID i...
Tue, 10 Jun, 2025 at 3:21 PM
Sensor Share folder and ACL permissions
Hi, I would like to know how I can add a sensor to show the user and groups that have permissions in shared folders. I have found GetWMIObject sensor and now I need to expand using something like Get-ACL. thank you. Article Comm...
Tue, 10 Jun, 2025 at 3:21 PM
Acknowledged alarm
What happens when a sensor is acknowledged [when it goes down] and another channel in the same sensor subsequently also goes into a down status ? Will the sensor resume notification only for the the channel that went down subsequently ? ...
Tue, 10 Jun, 2025 at 3:21 PM
APC Battery Replacement date
I have searched the kb and found some decent answers. https://helpdesk.paessler.com/en/support/solutions/articles/66899-apc-ups-snmp-battery-replace-sensor#reply-219779 was close to my answer. My supervisor would like proactive warnings o...
Tue, 10 Jun, 2025 at 3:21 PM
Port Scanning Sensor - Support More than 42 Ports Scannable in 15 Minute Timeout
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to be able to use the Port Scanner sens...
Tue, 10 Jun, 2025 at 3:21 PM
Problem with account registered in prtg
A customer inserted his credentials in some sensor / device in the prtg, and after a while he changed the password in the Active directory, and this is causing an error in his account, where can I find the customer's registration? becau...
Tue, 10 Jun, 2025 at 3:21 PM
Oracle share
How can i add a sensor for checking share on oracle? I will check the share about size. Article Comments Hello, Thank you for your post. We do not have a dedicated sensor for monitoring shares on oracle. Perhaps you can use ...
Tue, 10 Jun, 2025 at 3:21 PM
Generating report - Availability of all server on a probe
Hi, is there a possibility to create an availability report of all servers on a probe? Single servers are not the problem, but I was asked if I can create an overview of all servers on a specific probe and their availability. Kind Rega...
Tue, 10 Jun, 2025 at 3:21 PM
Custom REST sensor on monitoring call in virtual host of tomcat
Hi everybody, The custom REST sensor worked perfectly the last year for us. Now that we need to deploy the same application twice, we started to use virtual hosts of tomcat. I now detected that the custom rest sensor cannot use the custom h...
Tue, 10 Jun, 2025 at 3:21 PM
Customizing gauge type map objects
I'd very muche like to have a map object like the "primary channel gauge" - without all the extras. The sensor is very large with much of the space being taken by the device name in the upper left, the current value in the low...
Tue, 10 Jun, 2025 at 3:21 PM
How can I monitor my Altaro HyperV backup event logs and make PRTG notify me?
I am using an Altaro backup server for my HyperV backups and I’d like to monitor the event logs to see if backup was successful or not. I want PRTG to notify me, especially when backup fails. Is there a sensor that I can use? Articl...
Tue, 10 Jun, 2025 at 3:21 PM
Get utilization percentage reports
I'd like to get reports on all my 10G interfaces which exceed 50% utilization. As well, I'd like that to send notifications when interfaces exceed 50%. Is this possible with PRTG? And how would I set this up? Article Comm...
Tue, 10 Jun, 2025 at 3:21 PM
Error Generating CSR using openSSL
I am trying to install a domain cert into my PRTG server following the steps listed herehttps://https://helpdesk.paessler.com/en/support/solutions/articles/76000045249#reply-713. When I run the openssl req -nodes -newkey rsa:2048 -keyout pr...
Tue, 10 Jun, 2025 at 3:21 PM
API Filter Sensor History by Datetime
How do you filter by the datetime column when querying the history endpoint? I am trying to get ONLY historical messages for that are GREATER THAN the time in which the report is run. Can you please provide an example of filtering by greate...
Tue, 10 Jun, 2025 at 3:21 PM
Find Windows credential
We have a prtg that is integrated with AD, the client does not know where he set the windows password on the prtg, it could have been on some device or on a sensor, and it changed the AD password and this is causing a problem in his account...
Tue, 10 Jun, 2025 at 3:21 PM
Only receive notifications for Ping Sensors down
My problem is identical to this thread from 9 years ago: https://helpdesk.paessler.com/en/support/solutions/articles/25383-disable-notifications-for-all-sensors-except-most-critical In essence, we want to receive email notifications for w...
Tue, 10 Jun, 2025 at 3:20 PM
PRTGProbeService keeps starting then stopping
Hello, PRTGProbeService is starting and stopping constantly. While is up, I'm able to login before it stops and logs me out, looking at the services PRTGProbeService is constantly starting, staying on for a minute then going onto stop...
Tue, 10 Jun, 2025 at 3:20 PM
PRTG Updates
Hello PRTG Network Teams. I have a problem with the PRTG uptade of my company. At this moment, I have the PRTG with the version 17.2.30.1825 and i can not update this PRTG by the last version. The PRTG that we have, it has a license a...
Tue, 10 Jun, 2025 at 3:20 PM
how to change the column option on alarm tab in prtg
hi there; how to change the column option on alarm tab in prtg; best regard and thanks Article Comments Hi, Could you please let us know which column you mean? Nov, 2020 - Permalink for example "Last Value" c...
Tue, 10 Jun, 2025 at 3:20 PM
Dell/EMC switch OS10 SNMP Monitoring with prtg
I want to monitor a dell switch S5212f-on (os10) model with PRTG, I made the following configurations but still cannot read information from the switch. sw1# show snmp engineID local Local default SNMP engineID: 0x800[.....] Configure S...
Tue, 10 Jun, 2025 at 3:20 PM
Dell/EMC Netwroker Sensor
Ein fertiger Sensor für den Dell bzw. EMC Networker Backup wäre hilfreich Article Comments Hallo jeicker, am Besten wäre es hier einen entsprechenden Feature Request zu eröffnen, damit wir neben diesem einen Thread auch weiter...
Tue, 10 Jun, 2025 at 3:20 PM
sFlow from Alcatel failing
Hi I am sending sFlow packets from an Alcatel switch to PRTG, but using the sFlow tester packets are failing on stage (5), Source ID/Sequence Has anyone got sFlow working on an Alcatel? Thanks Richard Article Comments Hello Rick...
Tue, 10 Jun, 2025 at 3:20 PM
Sensors show wrong status in Map
We have various device groups and various active directory based user groups. Every user group was denied acces from the Root level. Every user group was granted read-only access only to its corresponding device group. This arrangement work...
Tue, 10 Jun, 2025 at 3:20 PM
SyntaxError: invalid syntax: _channels: list = [] on result.py
Hi, We are adapting our Python to run on a PTRG Python Sensor, and first of all I tried to see the result of the example.py script , so I can use the same methods on out when we run it on PRTG Python environment via command Prompt on (C:\...
Tue, 10 Jun, 2025 at 3:20 PM