kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

API - Add device and apply a tempalte
Hello, I'm trying to automate the monitoring of newly deployed devices. Is there a way to select device template with API while creating the device ? I can select the discovery type and schedule, but when it comes to checking devi...
Tue, 10 Jun, 2025 at 3:31 PM
Realtime HTML map
Make the HTML map realtime instead of refreshed. Article Comments Hello, I'm afraid this is not possible. the map needs to be refreshed to be up-to-date. You can however change the refresh interval to 1 second for example...
Tue, 10 Jun, 2025 at 3:31 PM
Can't load map on Raspberry Pi 3b
for my monitoring environment I would like to display a map on a TV, for this I have purchased a raspberry pi. now i have been able to share a working folder with all kinds of devices but when i want to view it on the raspberry pi it alread...
Tue, 10 Jun, 2025 at 3:31 PM
Can I bit-wise mask values retrieved from an SNMP sensor?
I have some SNMP sensors that retrieve an integer value that represents a bit field of possible states. I only care about one of the bits in the returned value, but can't figure out a way to monitor for that single bit to be true. Ide...
Tue, 10 Jun, 2025 at 3:31 PM
REST Custom Sensor retry interval
I use a lot of REST custom sensors in our PRTG instance. These sensors poll for JSON data exposed via HTTPS on another machine. The issue I have is that the downstream http server writes the JSON files to its webroot on a cronjob, therefo...
Tue, 10 Jun, 2025 at 3:31 PM
HTTP REST API Sensor how to request access token and embed the value with query in one sensor?
Hi, I am doing couple of tests to integrate PRTG with Kaseya REST API. I could get HTTP REST API sensor working but having a problem with generating access token from Kaseya automatically while querying. Below is steps to reproduce is...
Tue, 10 Jun, 2025 at 3:30 PM
Struggling to Get SNMP Working on Netgear DGN1000 Router
Hi all, I've forwarded the SNMP ports/service on UDP 161 in and out of my DGN1000 router, sending the outbound directly to 192.168.0.10, my PC's static IP. When I try to add an SNMP Bandwidth sensor to the auto-detected router,...
Tue, 10 Jun, 2025 at 3:30 PM
HELP!! - PRTG Network Monitor Connection Refused Port 8443
We run version 18.1.38.11958 on our PRTG server, our web app is running the latest version and the TCP web port setting is set to HTTP port 80. When we go onto our server and assign port 80 it brings up connection unauthorized. We have go...
Tue, 10 Jun, 2025 at 3:30 PM
Monitor Windows service status
Hi, I'm trying to monitor Windows service status with WMI Service sensor. Is there a way to do it without adding the monitoring account to administrative group? Article Comments Hi there, Thank you very much for your r...
Tue, 10 Jun, 2025 at 3:30 PM
Sensor for Exchange Server
Hello, I'm not sure if this has been asked for or if its possible. I did some google searching before asking here. Is there a sensor available that can just count the number of emails inbound and outbound for an Exchange Server? Excha...
Tue, 10 Jun, 2025 at 3:30 PM
Two way communication between PRTG to JIRA service desk
Hi, I would like to have the following functions: if any of my monitored device is down, or exceed threshold open a ticket in Jira Serice Desk Server (not cloud) (PRTG > JIRA) if the ticket is change to a status (for expample &quo...
Tue, 10 Jun, 2025 at 3:30 PM
warning and error message on a sensor
is it possible to get 2 different messages on a free disk space sensor? i would like to get a warning at 10% disk space and when it is at 5% disk space an error Article Comments Hello, Yes, you can do this by adding multiple S...
Tue, 10 Jun, 2025 at 3:30 PM
Using the PRTG API across subdomains
I have a computer with prtg running on subdomain1.domain.com and a web server running on subdomain2.domain.com which has a page with javascript that I am trying to get an ajax request to get sensor details via the PRTG API. When I do this...
Tue, 10 Jun, 2025 at 3:30 PM
Custom Parameters in Python Script
Hello, I'm currently evaluating PRTG and I started writing some Python scripts for scanning Log-Files. It basically worked, but i want to enter an Addiotional Parameter in the Sensor's Settings: LogFilePath='C:/Temp/' ...
Tue, 10 Jun, 2025 at 3:30 PM
Enhancement -Add ping trigger to root or specific trigger to group
I would like all groups to inherit a trigger from root. I also have groups that are not so critical and i would like to put a trigger on the group that gets distributed to only to that group. Being able to use inheritance would make it ea...
Tue, 10 Jun, 2025 at 3:30 PM
Can I create a sensor to regularly test my notifications?
I would like to have a sensor which is always green, but turns to a red "Error" status for a short while, twice a day. I want to use this kind of sensor to intentionally trigger my SMS text message notifications to make sure the...
Tue, 10 Jun, 2025 at 3:30 PM
Please add Top Talkers, Top connectios and Top protocols sensors in PRTG android app
In Netflow sensors not showing Top Talkers, Top connectios and Top protocols sensors. Please work on it. Article Comments If you want to propose a new feature, please follow the steps provided here: https://helpdesk.paessler.co...
Tue, 10 Jun, 2025 at 3:30 PM
Can you identify switch ports on individual sw ports with PRTG
We use PRTG to monitor network devices and backhaul links but we would like to monitor all the way down to individual devices attached to each switch. Everything I've read about PRTG says that its not do able, however a workaround would...
Tue, 10 Jun, 2025 at 3:30 PM
can't add branch office with wan ip address
hi . sorry for my English . i have prtg server in central office,i add branch office with its wan ip address to get snmp messages but none of the sensors work ,even ping sensor. i have ipsec tunnel with my branch office ,when i'm adding...
Tue, 10 Jun, 2025 at 3:30 PM
Firewall setting on targeted device server
By default ( recommended ) firewall is turn on in windows 2016. What's the rule (port number or other setting ) need to be created in order to allows the PING sensor able to ping the target server Article Comments Hello, ...
Tue, 10 Jun, 2025 at 3:30 PM
Direct Access Statistics.ps1 no longer working?
Hi There, We have a lot of users working from home and I notice our Direct Access Statistics.ps1 script is not out putting any results to PRTG? This is the script: Try { $DAC = Get-RemoteAccessConnectionStatisticsSummary -ComputerName ...
Tue, 10 Jun, 2025 at 3:30 PM
Support servername and connect (SNI) in http sensors
When monitoring a website from behind the firewall and load balancer we monitor each website that answers with a FQDN that lists' its public IP address. For example we may have five web servers all hosting abc.com in the IP range 172.20...
Tue, 10 Jun, 2025 at 3:30 PM
PtrgApi with Visual C++
Dear Stephan, May I use your PrtgApi with plain Visual C++ 2017? Is the .dll compatible with a non managed code? Kind regards, Vadim. Article Comments You may want to ask that in the Github repository of PRTGapi :) Aug, 2...
Tue, 10 Jun, 2025 at 3:30 PM
Port scan occurs periodically
Port scan occurs periodically even though the sensor is added using the procedure below 1) Adding a device 2) Checking No auto-discovery 3) Adding a ping sensor manually 4) Done Port lists : TCP 21, TCP 25, TCP 80, TCP 110, TCP ...
Tue, 10 Jun, 2025 at 3:30 PM
Lookup file with a value that is greater than 0
I am working on a lookup file that should change a sensor state to error, when an amount of inbound error packages gets greater than 0. In other words, when the value is not equal to 0. I only found the options to check if the value is equa...
Tue, 10 Jun, 2025 at 3:30 PM
Auto-discovery occurs periodically
We're using PRTG Version 20.1.57.1745+ Auto-discovery occurs periodically even though the sensor is added using the procedure below. 1) Adding a device 2) Checking No auto-discovery 3) Adding a ping sensor manually 4) Done A...
Tue, 10 Jun, 2025 at 3:30 PM
Is it possible to automatically include the sensor name in the URL of a XML/REST sensor?
I am trying to get PRTG to automatically put the name of the sensor at the end of the URL: http://myhost.com/:8000/_count?target Instead of target I would like to have the sensor name in the URL, is there Any way I could do this with the...
Tue, 10 Jun, 2025 at 3:30 PM
DOCKER CONTAINER STATUS SENSOR
Will this sensor ever come out of BETA, and any idea when it will? Also, reading the BETA disclaimer also saps me of confidence about this sensor even though the PRTG website proudly claims to support containers/dockers. forgive my direct...
Tue, 10 Jun, 2025 at 3:30 PM
Access Violation PRTG Probe.exe
When I try to add the "SNMP APC Hardware" sensor, I receive the following error: Sorry, the scan for available monitoring items has failed! Could not create the SNMP Library sensor on device frx-ups-office-01 (frx-ups-office-0...
Tue, 10 Jun, 2025 at 3:30 PM
URLs Within comments
This is a request as it is not currently available. It would be very useful to have html links within the comments area on devices and sensors. Article Comments Hi there, if you want to submit a new feature request, please foll...
Tue, 10 Jun, 2025 at 3:30 PM
Port base alert
Dear Team, looking port base monitoring & alert, please suggest. Article Comments Hi there, If you want to monitor interface ports, I recommend the SNMP Traffic Sensor. If you want to know if a port is open, please use the...
Tue, 10 Jun, 2025 at 3:30 PM
migrate data to new server
Please advise on the steps to migrate old server config to new server Article Comments Hello, you can refer to this article on this specific subject. Aug, 2020 - Permalink
Tue, 10 Jun, 2025 at 3:30 PM
Exchange Database DAG: Mailbox Database 1003338310 (Exchange Database DAG (PowerShell))
Exchange Database DAG: Mailbox Database 1003338310 (Exchange Database DAG (PowerShell)) Down (Error by lookup value 'Error' in channel 'Content Index State') after reviewing the application logs, I found the error below: ...
Tue, 10 Jun, 2025 at 3:30 PM
API: Sensor is Down. Using the API how can I find out which channel failed?
Hi. I have a sensor of type "REST Custom BETA". It has multiple channels. For one of them I defined the "Value Lookup and Limits" to "Enable based on limits". Via the API I set the Upper Error Limit (limitmaxer...
Tue, 10 Jun, 2025 at 3:30 PM
Exchange Database DAG: Mailbox Database 1003338310 (Exchange Database DAG (PowerShell))
Exchange Database DAG: Mailbox Database 1003338310 (Exchange Database DAG (PowerShell)) Down (Error by lookup value 'Error' in channel 'Content Index State' Article Comments Hi there, the Exchange Database D...
Tue, 10 Jun, 2025 at 3:30 PM
HTTP on local devices
Hi Team, I am having trouble with the HTTP sensor on a local device. I am using it to ensure we can log into a power system or switch but I periodically get error on the sensor. Sometimes it will be fine and sometimes it will error. If i ...
Tue, 10 Jun, 2025 at 3:30 PM
Monitor Interfaces from a Juniper EX3200 with PRTG
Is it possible to monitor interface properties like the admin state, the operational state, the inbound and outbound errors and the alias from a Juniper EX3200 with PRTG? I know that it is possible to use the custom SNMP table sensor to get...
Tue, 10 Jun, 2025 at 3:30 PM
Adding Virtual Machine Sensor - Error 8004100E
When I attempt to add a Hyper-V virtual machine sensor, I receive the following error: 8004100E: The namespace specified could not be found. Anyone have a possible explanation for this? Article Comments Hello, which exact ...
Tue, 10 Jun, 2025 at 3:30 PM
Start PRTG Desktop Minimized to Tray
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I would like a configuration option in the Set...
Tue, 10 Jun, 2025 at 3:30 PM
Can i show 4 different status donuts on a map?
I would like to create a map which is divided into 4 quadrants. I want each one to show a different status donut of the previously mentioned different sites. Is this possible? Is there any custom HTML element that allows this feature? Than...
Tue, 10 Jun, 2025 at 3:30 PM
Change the network usage unit
How can I change the network usage unit? It is kbit/s, I need MB/s. Article Comments Hello, This can be changed in the settings of the parent device at the Channel Unit Configuration-section. Kind Regards, Timo Dambach ...
Tue, 10 Jun, 2025 at 3:30 PM
Pause Devices (in error state) from Desktop application
I wonder, why it is not possible to pause a device from the Desktop application, but instead only via the web interface under certain circumstances: It only occurs when The Sensor (Ping), that causes the device dependency to pause is ...
Tue, 10 Jun, 2025 at 3:30 PM
[LOOKING AT] Improve performance in large environments
Want this feature implemented? Please upvote! Posts in this thread won't be published. Read Me! User Story As a PRTG User, Administrator and System Engineer I want more performance Details of User Story Installations above 1...
Tue, 10 Jun, 2025 at 3:30 PM
What is the "load" on Linux systems?
There are several sensors on PRTG which monitor the load under Linux/Unix/MacOS systems. What is the difference between the load under these systems and the CPU load under Windows? Article Comments CPU Load on Linux On Linux t...
Tue, 10 Jun, 2025 at 3:29 PM
Combine two sensors and using lookup files
I want to combine two different sensors and also use a lookup file in the combined sensor. The Sensor Factory would be good to combine two sensors, but as far as I know, the Sensor Factory is not able to use lookup files. Is there any other...
Tue, 10 Jun, 2025 at 3:29 PM
Get values from two SNMP Custom Table Sensors into a PowerShell script
Sorry for the maybe weird question, but I am new to the area of using scripts in connection with PRTG. I searched really long, but I found no way, how to get values from two SNMP Custom Table Sensors into one PowerShell script. When I could...
Tue, 10 Jun, 2025 at 3:29 PM
Get or convert a string value from an OID in the SNMP Custom Advanced Sensor
I try to get an OID string-value into the Custom Advanced Sensor. As I read before, it should not be possible to get string values directly into the sensor. So I implemented the OID into the name of the sensor. This worked pretty fine, but ...
Tue, 10 Jun, 2025 at 3:29 PM
Sensor templates
Is it somehow possible to create a sensor template? I use the SNMP Custom Sensor to get interface properties from a switch stack. This switch stack get extended from time to time. Because of that, I have to create more sensors, that are bui...
Tue, 10 Jun, 2025 at 3:29 PM
How can I Show a filtered subtree of the device tree
I want to be able to create a Library that is basically the entire device tree, but filtered to only a specific sensor type, so that the sensors are shown in the hierarchy. I know I could do it manually, but it's very time consuming! ...
Tue, 10 Jun, 2025 at 3:29 PM
Find out a Link Capacity
Dear Support Team, Hello Why don't snmp traffic sensors determine how much capacity a link has? They just monitor how much traffic there is on a traffic link right now. How can i find out that about an interface or a port channel or...
Tue, 10 Jun, 2025 at 3:29 PM
NetFlow Data Shows Domains Instead of IPs
Hi Guys, So I recently downloaded and installed PRTG in one of my machines. My aim is to see who is downloading how much data and who is consuming most of the bandwidth. After a bit of research I found that the best feature to use in my s...
Tue, 10 Jun, 2025 at 3:29 PM
API: cloning a device with dependency on a sensor
Hi. I am creating a sensor S1. And a template device TD1. I add a dependency for the device on the sensor S1. Via the API I clone the device many times. I check in the PRTG UI and the dependency is there, correctly set on S1 for all cloned ...
Tue, 10 Jun, 2025 at 3:29 PM
Channel dependency in lookup file
Is it possible to create a channel dependency in a lookup file? I have a channel with an admin state and a channel with an operational state, that are both processed with two different lookup files. When the admin state is down, both channe...
Tue, 10 Jun, 2025 at 3:29 PM
Bigger sensor icons on the geo map
Is it possible to change the size of the sensor icons on the map? We have location all over our country and when it is normally zoomed out we cant see it on a big screen at a far distance Article Comments Hello, Thank you for ...
Tue, 10 Jun, 2025 at 3:29 PM
Delete devices and reset data
Hi, We are essentially wanting to start again with our PRTG platform and therefore we want to delete all devices and clear all historic monitoring data. I have found a few older articles - https://helpdesk.paessler.com/en/support/solu...
Tue, 10 Jun, 2025 at 3:29 PM
Sensors IPFIX no data
Hi I have a constraint on the IPFIX sensors suddenly No data, but for the last 2 such sensors are still active. Please help Article Comments Did you already try to restart the PRTG Core Server service? If that doesn't help, ...
Tue, 10 Jun, 2025 at 3:29 PM
How can i execue the custom-script on the Host
Hello, i have created an custom powershell-script with xml-Output. The script checks some Windows-Services and show it in seperate channels in the Sensor. My Problem is, i don't know, how i must change my script, to execute the Script...
Tue, 10 Jun, 2025 at 3:29 PM
Ability to pass ping sensor variables
Would like the ability to pass windows variables to ping sensors. In my case I want to set the source (-S IP address) on a probe with multiple IPs/NICs, but I could see where other users would want to use other variables such as size, don&#...
Tue, 10 Jun, 2025 at 3:29 PM
HP Aruba Hardware monitor
How to setup HP 5400 series switch modules and power supply fault monitor? Can not find correct OID Article Comments I have been searching for that as well. The tech doc they have posted works perfect for the older HP 54xx seri...
Tue, 10 Jun, 2025 at 3:29 PM
ENABLE ACTIONS TELNET-SSH IN DEVICE TOOLS - (Access Linux Servers and Routers Cisco)
How can I enable actions telnet - ssh in PRTG network monitor - Device Context Menu (Device Tools) to allow access in Linux servers and routers cisco, through the command line interface on the Putty and KITTY applications? Device Tools ...
Tue, 10 Jun, 2025 at 3:29 PM
Map Designer-Combine Traffic Graph With Data Summary Table
I would like to present live, 2 day, 30 day SNMP traffic data on a web page, with the Summary Table just below each graph. Is this possible from the Map Designer? Or do I have to design a custom html to load the Summary Table. This is the t...
Tue, 10 Jun, 2025 at 3:29 PM
restore from backup on another server
Hello! My "server" on Win7 is crashed, where PRTG was installed. I was unable to start it. I still have a backup PRTG that the server regularly did on its own. I installed Windows 10 there and the latest version of PRTG. Now PR...
Tue, 10 Jun, 2025 at 3:29 PM
[OPEN] PRTG Desktop Client | Reduce Connection Attempts
Want this feature implemented, too? Please upvote by clicking Thumbs up! (Posts as a reply won't be published in this feature request thread. Read Me!) User Story As a PRTG User, I want to use Prtg Desktop without it triggeri...
Tue, 10 Jun, 2025 at 3:29 PM
SonicWall SSL VPN User monitor
Hello, Has anyone figure out a way to monitor the active SSL VPN user count on a SonicWall with PRTG? This is one of the numbers that can be found under the User Monitor screen. I've looked through the SonicWall MIB's for an OID ass...
Tue, 10 Jun, 2025 at 3:29 PM
Can one monitor a mail server
I would like to ask if one can monitor a mail server by monitoring things like SMTP, SMTPS, IMAP, bop3, Start TLS. Thanks in advance. Article Comments Hello Siddharth, Thank you for your post. Please see the following page f...
Tue, 10 Jun, 2025 at 3:29 PM
Monitor Xerox printer
Hi, I've just trye to add a xerox versalink printer into prtg. I'll choose the generic printer in the automatic discover mode and my printer information are ok. I just have a little trouble when we have change the toner. On the snm...
Tue, 10 Jun, 2025 at 3:29 PM
cloned devices in a group
Is it possible to clone multiple devices/ sensors so that i can select that group and display them on a map, because it isnt possible to depict them all single. thanks in avance. Article Comments Why would you want to clone them...
Tue, 10 Jun, 2025 at 3:29 PM
EXE/Script Customer Sensor - passing value not working
Hello, I've got a PowerShell script that grabs a count of SSL-VPN sessions from a Sonicwall. The script runs fine, and when it exits, it exits as follows: ------------------------------------ {other script statements up here.......
Tue, 10 Jun, 2025 at 3:29 PM
I need activate license on other installation
I need to activate the prtg key in another installation because the current server is faulty. For this, what should I do? Article Comments Hi there, Therefore, please go to Setup | License and click Deactivate this License. Af...
Tue, 10 Jun, 2025 at 3:29 PM
Auto discovery Template for Ethernet interface
Dear Support I only want to monitor Ethernet physical interface, not other interface like interface vlan..... . I try to create template for auto discovery, but it don't work. Please support template for do this, many thanks. Your l...
Tue, 10 Jun, 2025 at 3:29 PM
SLA display on prtg
I want to use the SLA option for displaying my services in percentages. Where do i find this? Thanks in advance. Article Comments Within PRTG itself, that's likely not possible - where exactly would you want to display that ...
Tue, 10 Jun, 2025 at 3:29 PM
My Probe sensor is not receiving data
My Probe Health sensor has not received data for almost 24 hours - it is just sitting there grey, I created a new sensor and that is working okay, but as I can't delete the "bad" sensor as it is a "fixed" object I wo...
Tue, 10 Jun, 2025 at 3:29 PM
[IMPLEMENTED] Are there default sensors for monitoring Office 365?
Hello, We support an organisation with multiple global sites, we would like to monitor Office 365 from every site to see if the key services are available. Getting some service response times would be even better.. - Email - SharePoint - ...
Tue, 10 Jun, 2025 at 3:29 PM
Is there a syslog reciever and if yes can one depict the results
I would like to know if there is a syslog reciever and if yes if one can depict the results of this reciever in some form of a diagram. Article Comments Hi, We only offer a syslog receiver sensor to monitor syslogs in PRTG. Pl...
Tue, 10 Jun, 2025 at 3:29 PM
Monitoring VMWare Consolidation
Good morning, currently I am monitoring on various servers whether a VMWare consolidation is pending. For this I use a Powershell script, which I run on some servers every 24 hours. Is there a possibility to add this script aut...
Tue, 10 Jun, 2025 at 3:29 PM
prtg api, Channel/sensorID to Device name, or Device name to channel
hi, given that we need the data from various Channels of a sensor, how do we get the PRTG device's name when using a sensorID, ie: api/table.json?noraw=1&content=channels&sortby=name&columns=name=textraw,minimum,maximum,c...
Tue, 10 Jun, 2025 at 3:29 PM
Monitoring Aruba Switch 2930f vsf member status
Hi All, I am looking for any ways to monitor Aruba switch stacking members status. Article Comments Hi there, We have no native Sensor for this. However, if you have the corresponding MIB file, you can use a SNMP Custom Sens...
Tue, 10 Jun, 2025 at 3:29 PM
Use of the <sign in postdata in rest sensor
Configure a rest custom sensor to communicate with infuxdb. Select contains the > character When you try to type <in the postdata field, it automatically changes to { This results error: expected status 200 OK but got 400 Bad Requ...
Tue, 10 Jun, 2025 at 3:29 PM
Manual logentry for device
User Story As a PRTG User, I want to add a manual log entry to a device or service. This is to help other users of that device to see that some action was made to make this device more reliable. Details of User Story I have an air-con...
Tue, 10 Jun, 2025 at 3:29 PM
Error message for ping sensors
Can I set up error messages on the ping sensors down notification, without setting up threshold/limits on the channels ? Article Comments Hi there, The only way to set the ping Sensor into the "Down" state without li...
Tue, 10 Jun, 2025 at 3:29 PM
Downtime channel use
I do not understand the downtime channel of the ping sensor. My router is on the same switch as my server hosting PRGT. The average ping time is 2ms but I show a downtime average of about 10.5ms. My graph for this is full of red lines wh...
Tue, 10 Jun, 2025 at 3:29 PM
Sensor for PCs
Nooby here! Im looking for the sensor name that will identify the switch and port that a PC is plugged into. Any help would be much appreciated! Article Comments Hello there, I'm sorry, but PRTG does not monitor 'w...
Tue, 10 Jun, 2025 at 3:29 PM
Fake Spike in Traffic Sensor
Hi there, I have a link that has for example 10GB of traffic. If my sensor on this link shows me 15GB on 1 poll of my interval (30s), i can be sure that it is not correct. I want to know this "fake spike" is related to tools bug o...
Tue, 10 Jun, 2025 at 3:28 PM
Help with sensor configuration office 365
Dear, good afternoon, how are you? in this last update, 2 very cool sensors came out, but I'm having trouble finding the information he asks for Credentials for Azure AD Tenant ID client ID Client Secret where exactly do i get th...
Tue, 10 Jun, 2025 at 3:28 PM
update prtrg server
Hello How can i update Prtg software if the server is not connected to internet directly ? download packages ? thanks bruno dubourguet Article Comments If the server is not connected to the internet, you can manually update it...
Tue, 10 Jun, 2025 at 3:28 PM
I need to apply a Filter in SNMP Trap Reciever
A device sends me the following trap: SNMPv2-MIB::snmpTrapOID.0 = AcBoard::acIpGroupNoRouteAlarm AcBoard::acBoardTrapGlobalsName.0 = 113 AcBoard::acBoardTrapGlobalsTextualDescription.0 = IP Group is temporarily blocked. IPGroup(Default_I...
Tue, 10 Jun, 2025 at 3:28 PM
How do I select a value from xml to use for a HTTP XML/REST Value sensor?
I'm trying to extract the value of Queued in the xml below using the HTTP XML/REST Value sensor: <xxxxresponse> <action>GETSTATISTICS</action> <response>Success</response> <responsedata xmlns:xxx...
Tue, 10 Jun, 2025 at 3:28 PM
removing admin rights of a prtg user
I would like to ask if it is possible to remove the administrator rights of someone. I cannot find the option to do that anywhere. Thanks in advance Article Comments Hi there, Permissions are not set to users directly. Use...
Tue, 10 Jun, 2025 at 3:28 PM
SIP call path monitoring
Can PRTG monitor the number of simultaneous call paths that are active on a SIP circuit? Article Comments Hello there, If the device is able to provide these information, PRTG can display these information. In default we do no...
Tue, 10 Jun, 2025 at 3:28 PM
How to set ping sensor to send notifications if machine restarts
I would like to receive notifications for machine restarts using ping sensor. Article Comments In this case, I recommend to configure a "State Trigger" in the "notification trigger" tab of the Ping Sensor. In...
Tue, 10 Jun, 2025 at 3:28 PM
Palo Alto Rest Custom
I am trying to monitor the BGP status of Palo Alto peers using PRTG's REST Custom BETA sensor. The basic flow from what I've read should go like this: Make the API call and receive data back - in this case Palo Alto returns XML ...
Tue, 10 Jun, 2025 at 3:28 PM
Keep on getting this ssl error
I keep getting this from time to time, and dont know how to troubleshoot it properly, can anyone please help me : Warning by lookup value 'Unable to check revocation status' in channel 'Revoked' (OK. Certificate Common Nam...
Tue, 10 Jun, 2025 at 3:28 PM
Alert based on total time bandwidth threshold was exceeded over period of time
I'm curious if there's a way to generate an alert based the total amount of time a bandwidth sensor has exceeded the configured threshold value over specified period of time. I know how to make an alert if 100Mbps+ of bandwidth is ...
Tue, 10 Jun, 2025 at 3:28 PM
Syslog Sensor log duration and monitor disk space of this sensor
Hello all, I would like to ask 2 questions for the same type of sensor, which in this case is the Syslog Sensor. The first one is the duration of logs. I can see when creating the sensor that there is an option called "Purge Messages...
Tue, 10 Jun, 2025 at 3:28 PM
Syslog source country based in the IP
Hi I'm testing now PRTG. We have few firewalls (pfsense) sending Syslog to PRTG. I'm creating a syslog server sensor per device and is working well. One of the requirements that we have is to see source country for each user con...
Tue, 10 Jun, 2025 at 3:28 PM
Reading SNMP Octet String With Custom PowerShell Script Sensor
The following Sensor can be used to read octet strings via SNMP, which PRTG cannot natively do. For an installation guideline, please check out the Guide for PowerShell-based Custom Sensors. <# .Synopsis Get the Status bits over SNM...
Tue, 10 Jun, 2025 at 3:28 PM
Setting up APC NetBotz 250
Hi, I am new to PRTG and using the trial - I've setup the majority of devices on our network but I am having trouble with our APC NetBotz 250. It doesn't appear to be included in any of the sensor libraries included with PRTG, altho...
Tue, 10 Jun, 2025 at 3:28 PM
more specific user permissions
I'm using the PRTG API to enable specific notification templates, for example I want to get alerts when the device is expected to be online, but no alarms when it's not expected to be. The problem is notification templates aren'...
Tue, 10 Jun, 2025 at 3:28 PM
No Such Name (SNMP error # 2)
I was monitoring a cisco 3825 router with multiple serial interfaces. For some reason out of the blue on one of the interfaces it suddenly shows this error: No Such Name (SNMP error # 2) This was working fine up till this morning. I tried...
Tue, 10 Jun, 2025 at 3:28 PM
Rotating Windows Credentials via the API
Hello, We need to remove shared credentials (Domain Admin specifically) from our PRTG implementation as part of our security review. I am wanting to automatically rotate Windows credentials for our servers via a scheduled script, but am n...
Tue, 10 Jun, 2025 at 3:28 PM