kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Random sensor status - The RPC server is unavailable
Hey everyone, happy new year! Somehow I keep getting sensor status DOWN (The RPC server is unavailable), but is totally random. Sensor shows good, and change to bad, back to good, and back to bad. Only one sensor, the others sensors it...
Tue, 10 Jun, 2025 at 9:45 PM
Barracuda SNMP not working
I'm attempting to monitor a Barracuda firewall however when I create a new SNMP library sensor against the Barracuda object in PRTG, the "Preparing sensor settings" progress bar shows for a couple of minutes then errors with: ...
Tue, 10 Jun, 2025 at 9:45 PM
How can I delay the Hover Popups in the AJAX Web-GUI of PRTG 16
Hi, I found this article for old versions of PRTG "https://helpdesk.paessler.com/en/support/solutions/articles/13323-how-can-i-delay-the-hover-popups-in-the-ajax-web-gui-of-prtg-8" Would it be possible to delay the popups i...
Tue, 10 Jun, 2025 at 9:45 PM
HP Proliant physical disk - "Could not find any disk on this device, (code:PE188)
I'm trying to add the HP Proliant Physical Disk sensor but I receive the error "Could not find any disk on this device. (code:PE188). I've installed the HP Insight Management Agents and HP Insight Management WBEM Providers, a...
Tue, 10 Jun, 2025 at 9:45 PM
Monitor free disk space on a FreeBSD server.
Hey. I have a server with FreeBSD operating system. I want to create a free sensor monitoring disk space in SNMP Disk Free template, but get an error - "Could not find any matching data on this device (code: PE187).". On the serve...
Tue, 10 Jun, 2025 at 9:45 PM
Can I modify number format in reports
Both HTM and PDF formats use a "comma" seperator to indicate thousands eg 27,345. When exporting data to text the comma's force a line break. Ideally I would like no commas used. Article Comments Hello, PRTG u...
Tue, 10 Jun, 2025 at 9:45 PM
WMI, Performance Counters and local credentials
Having read a few threads about intermittent and strange problem monitoring with WMI I have found the following: I use local accounts on my windows machines for monitoring. If I leave the Domain/Computer field blank in the Windows Credent...
Tue, 10 Jun, 2025 at 9:45 PM
What is "80041006: There was not enough memory for the operation."?
I have set up a PRTG sensor to monitor the status of SQL service on remote server. I have received "warning" and "down" alerts with the detail: 80041006: There was not enough memory for the operation. This is followed ...
Tue, 10 Jun, 2025 at 9:44 PM
Acknowledged Alarms - State Trigger
We have set sensors in alarm status to "Acknowledge for 3 hours" but do not get a notification if the acknowledge time period expires and the sensor is still in a down state. The logs shows the sensor state changing from Down Ack...
Tue, 10 Jun, 2025 at 9:44 PM
Trouble using the imported F5-BIGIP-LOCAL-MIB.txt
I imported the F5-BIGIP-LOCAL-MIB.txt into PRTG without a problem, and I can query a test F5 load balancer (running 11.3 code) with only one virtual server and a host - that works. But if I try F5-BIGIP-LOCAL-MIB.txt against my production...
Tue, 10 Jun, 2025 at 9:44 PM
Wie kann ich eine Webseite auf Hacking überwachen
Ich würde gern unsere Webseite überwachen um ein mögliches Hacking festzustellen. Ich würde nun anfangen und mit Schlüsselwörtern die Seite überwachen, also Alarm wenn bestimmte Wörter auftauchen, aber das ist ja nicht wirklich zielführend....
Tue, 10 Jun, 2025 at 9:44 PM
IMAP sensor
Hi, i need monitor if last email is not older than 10 minutes. IMAP sensor checks interval only in hours. It can be monitored in another way? Thanks Article Comments Hello, I am afraid this is not possible, sorry. Best...
Tue, 10 Jun, 2025 at 9:44 PM
can i script SNMP?
Hi I have an OID that i need to get info from. The problem is that the SNMP server assigns OIDs to the top-10 objects .. i.e. objects dont get a fixed OID (!!). So i need to be able to write a script that queries the top-10 objects f...
Tue, 10 Jun, 2025 at 9:44 PM
PRTG access only from localhost
Hello! Some days ago our PRTG server went down and didn't response from Web-interface. I've checked services - they all are running I've tried to access PRTG site from server on which it's running like https://127.0.0....
Tue, 10 Jun, 2025 at 9:44 PM
security audit failure when working with different domain
We have the PRTG Server installed on a 2008 R2 in one of our domains [Domain A] and it monitors the whole network. When it checks Active Directory Replication Errors on a different domain [Domain B] with the appropriate credentials, the PRT...
Tue, 10 Jun, 2025 at 9:44 PM
Basic Simple ABC on Setup
Hi Having installed PRTG (took us 2 days!), evaluation period expiring immediately and it automatically adding hundreds of sensors, we finally got to a position where it almost works (kind of). Obviously, we don't want to pay for the...
Tue, 10 Jun, 2025 at 9:44 PM
Setting up a warning state and color on a SNMP sensor
Hello, So I just got my SNMP sensor working thanks to help in another thread : https://helpdesk.paessler.com/en/support/solutions/articles/72981-fortigate-snmp-sensor-stuck-on-config Now I got a sensor, for each of the VPN tunnel on my ...
Tue, 10 Jun, 2025 at 9:44 PM
Problems with Powershell script
Running PRTG 12.4.6.3230 on Windows server 2012 and have a powershell script that works fine att the PRTG/probe server. Set-ExecutionPolicy Unrestricted on the PRTG/probe sever ** $replikationstatus = Get-VMReplication -ComputerName hv_r...
Tue, 10 Jun, 2025 at 9:44 PM
Credentials with API ?
Hello, How can I have all credentials (at least SNMP) that are configured on all devices ? If so, is it possible to know if inherited ? I don't see any parameters in API. Thanks for your return, Article Comments Hello ...
Tue, 10 Jun, 2025 at 9:44 PM
TLS 1.0 (Weak) Warnungen
Hallo, gibt es ein möglichkeit die Warungen für "TLS 1.0 (Weak)" generell zu deaktivieren? Falls ja, wo kann ich dies einstellen? Besten Dank im Voraus für Ihre Unterstützung. Michael Zipperer Article Comments Ha...
Tue, 10 Jun, 2025 at 9:44 PM
Need Help for a script
Hello everyone, I need your help to establish a script that allows me to receive information: I explain: In the one hundred server that are supervised in PRTG, I have identified some disk spaces with a "Disque_Mine" tag. I nee...
Tue, 10 Jun, 2025 at 9:44 PM
Forwarding Trap
Can system forward a copy of trap to north bound NMS/Trap receiver ? How to do ? Article Comments Hello David, we appreciate your contact/post. PRTG isn't capable of copying or forwarding SNMP Trap / Syslog messages that...
Tue, 10 Jun, 2025 at 9:44 PM
Compare values with previous reading
Hello, I have a sensor which read a value every second (accumulative value) I have to display this value depending of time (second) Do you know if there is a way to create a custom sensor using "factory sensor" where i can d...
Tue, 10 Jun, 2025 at 9:44 PM
SNMP Disk Free error display neg numbers
I have 2 servers that are similar. They are HP DL 385. Each has an 11TB ext4 file system mounted under the /data directory. Currently there is 6+TB free on each system. My problem is that the snmp disk free sensor reports 0% free space...
Tue, 10 Jun, 2025 at 9:44 PM
Monitoring permissions
How can we set up a permission set for some of our users to be able to do standard monitoring operations (acknowledge, check now, pause, set maintenance window), while preventing access to edit or delete configuration? As far as I can see...
Tue, 10 Jun, 2025 at 9:44 PM
PRTG Read Only User Map Rotation for Read Only accounts in Read access groups
Hi, Is there a way in which a 'Read Only' User Account which is a member of a User Group with 'Read' access rights to several maps can have a rotating view of these maps? The 'Multi-Edit' option is not available ...
Tue, 10 Jun, 2025 at 9:44 PM
How do i monitor OS X (v.10.10.5) processes ?
We can monitor disk space and other snmp sensors without problems but if i try to monitor processes it doesn't work. I know that i have to add the process in the snmpd.conf but if i use the Library Sensor (Error Flag) the given result i...
Tue, 10 Jun, 2025 at 9:44 PM
POSTDATA Webserver Stress Tool
During browse on my website through Paessler URL Recorder, POSTDATA requests are not recorded for all POST HTTP requests. If POSTDATA cannot be recorded, can i manually used Header and Body of POST request available in my browser to format ...
Tue, 10 Jun, 2025 at 9:44 PM
SQL sensor error
Could not connect to database: NET: Network error (Cannot connect to server on host '172.20.200.116': No connection could be made because the target machine actively refused it. Socket Error Code: 10061($274D)) <Host = 172.20....
Tue, 10 Jun, 2025 at 9:44 PM
What is the formula to figure out how much disk space I need for my senors logs
I have seen it here before, but I just cant find it. I need to figure out how much disk space I need for my sensor logs. Article Comments Hello there, On Detailed System Requirements page is mentioned the following: "Y...
Tue, 10 Jun, 2025 at 9:44 PM
How do I monitor the connected clients of a bintec access point?
I want to know if it is possible to monitor the amount of connected clients and their corresponding IP addresses? Is there a solution for that particular scenario? Article Comments This article applies to PRTG Network Monitor ...
Tue, 10 Jun, 2025 at 9:44 PM
LimitMode not getting set on first channel read
I have a channel which should have a error and warning limit. To activate this, I have to send all the necessary information with the first data notification. This is how my data JSON looks like: [{ "sensorid": "2276&quo...
Tue, 10 Jun, 2025 at 9:44 PM
List of non-acknowledged alarms in map
Hello, is it possible to integrate a table in a map which shows just the non-acknowledged alarms? Kind regards Christoph Article Comments Dear Christoph, I'm afraid only by an edited map-object. For example if you crea...
Tue, 10 Jun, 2025 at 9:44 PM
Error with Windows Server 2016 WMI
I'm monitoring a couple of Windows Server 2016 machines and I'm getting intermittent 800706BA: The RPC server is unavailable errors. It looks to be every other poll its showing the error put the rest of the time it brings back d...
Tue, 10 Jun, 2025 at 9:44 PM
Custom Reporting
Hello, With our previous monitoring software we reported the top CPU, Memory and Disk usage. I was checking out the reporting function in PRTG and there were some top 10 report templates. But they report the top 10 uptimes/downtime of the...
Tue, 10 Jun, 2025 at 9:44 PM
Could not connect to database: ORA-12505: TNS:listener does not currently know of SID given in conne
Could not connect to database: ORA-12505: TNS:listener does not currently know of SID given in connect descriptor I am getting above mentioned error message which trying to create a SQL sensor. the sql is simple select count(*) from ta...
Tue, 10 Jun, 2025 at 9:43 PM
Problem while monitoring UPS Emerson
I am currently having problems, to monitor our Emerson GXT3-10000RT208 UPS, I have already tried using the MIB Snmp Library and also the manufacturer's MIB. The error that returns is the "No interfaces available on this device (cod...
Tue, 10 Jun, 2025 at 9:43 PM
move sensors from core to probe server
The current setup at my location is a single Core server with no probes in use. We are adding additional probes to handle the load according to recommendations. I am looking to find a way to take current sensors that are reporting to the co...
Tue, 10 Jun, 2025 at 9:43 PM
SNMP time outs and notifications
I used the custom Cisco sensor from the forum to add stackwise state to a bunch of switches. The problem I am having is the snmp response it taking a while and it incorrectly notifies that its down when it just takes too long for the respon...
Tue, 10 Jun, 2025 at 9:43 PM
How to customize email body?
Hi, is it possible to customize the email contents for the SNMP Trap Receiver notification? It currently includes a list of recent trap messages but I only want it to include the one that triggered the failure. Thanks Article Co...
Tue, 10 Jun, 2025 at 9:43 PM
IPFIX channel definition question
If I define channels to include certain ports, let's say one channel for port 161 161:SNMP SourcePort[161] or DestinationPort[161] and then have a catch-all/other channel that is just for UDP 17:UDP Protocol[UDP] will cha...
Tue, 10 Jun, 2025 at 9:43 PM
Get properties of Channel via API
Trying to get the properties of a sensor's channel with the API. Wondering if there is something similar to this call but with 'get' instead of 'set': /api/setobjectproperty.htm?id=<id>&subid=<subid>&a...
Tue, 10 Jun, 2025 at 9:43 PM
gibt es eine Möglichkeit, die Alarmliste der Enterprise Console im Webbrowser anzeigen zu lassen?
Besonderheit hier ist, dass auf der Enterprise Console mehrere Core-Server laufen. In dem Reiter Anzeigen kann man die Option im Webbrowser öffnen auswählen. Doch dann zeigt er im Webbrowser nur die Alarme des selektierten Core-Servers. Am...
Tue, 10 Jun, 2025 at 9:43 PM
Responsible people for each sensor
Hello, it is possible to assign responsible people for each sensor in PRTG? Like notes or anything else, which will be shown on main page of each sensor? We have more then 3500 sensors and is very hard to know, who is a responsible for thes...
Tue, 10 Jun, 2025 at 9:43 PM
is it possible to add multiple devices at one time to existing group?
I have a tree structure already in place and want to add more devices into already existing groups but would like to be able to add more than 1 device at a time. The only way i see to add multiple devices at once with a list of names is t...
Tue, 10 Jun, 2025 at 9:43 PM
Connection line color on static icons in maps
Hi, I am trying to create a map with a switch, and important eth-ports. the problem is stat the custom icon has a sensor info area that is approx 140px wide. As a result, the map is getting huge, since each eth-port takes 140x100 px. So i...
Tue, 10 Jun, 2025 at 9:43 PM
Disable alarm for group on sunburst map
I have a group called VPNs and another one called Links, I did this to better organize the devices. I created a sunburst map to monitor all these devices. Inside the VPN for example I have dozens of devices, but I don't want the entire ...
Tue, 10 Jun, 2025 at 9:43 PM
How do I set Root CPU Load Threshold
Some time ago I changed the CPU Load Thresholds Upper warning to 25% and Upper Error to 50%. These settings were changed once and all sensors (existing and new) inherited this new setting. I do not remember were in the interface I made th...
Tue, 10 Jun, 2025 at 9:43 PM
Iphone No Alarms PRTG
Hello, I have a problem with the app PRTG on Iphone 6. despite being active for all the alarm notifications are not displayed on my iphone. Article Comments Dear ataccone, Thank you for your knowledge base post. As previousl...
Tue, 10 Jun, 2025 at 9:43 PM
Hi everybody, please inform me that how to measurement and mechanism of calculate packet loss in PRT
Mechanism of calculate packet loss in PRTG Article Comments Hi there, It will also be possible to measure the packet loss using a Ping Sensor. By default, PRTG sends 5 pings with a delay of 5 ms. If you have an IP-SLA enab...
Tue, 10 Jun, 2025 at 9:43 PM
Sonicwall SNMP Public IP
Trying to monitor bandwidth on a external IP Sonicwall. SNMP has been enabled on the Sonicwall via the Interface and SNMP configuration under system. Using SNMP Traffic Monitoring sensor. This device is outside of the local network. Usin...
Tue, 10 Jun, 2025 at 9:43 PM
Imap - Server has gracefully disconnected you
Hello, New users of PRTG, I recently setup some imap sensor, currently there are 14 of them, which are all using the same adress and monitoring different mail. This adress is a google for business (gsuite) account. All was working well ...
Tue, 10 Jun, 2025 at 9:43 PM
How can I provide customized dashboard to my clients.
I need to provide my clients with a customized dashboard, so they can view and monitor their devices. How can I set it up and provide them access to view only the sensors I allow ? They should not be able to view other probes/device sensor...
Tue, 10 Jun, 2025 at 9:43 PM
Can your program spy my son by me? If yes, without physical contact for installation?
Hello .. good evening! First, I would like to know if this monitoring program can allow me to spy on my child on the Internet. If yes, how the installation works? Can I install the program without physical contact with the computer that onl...
Tue, 10 Jun, 2025 at 9:43 PM
Are AD users included in local PRTG groups?
I have the PRTG linked with my ad because users are moved from AD are included in Groups I did not PRTG which is not AD. How to do this? Article Comments Você poderia fazer sua pergunta novamente em português? Vou encaminhá-lo a...
Tue, 10 Jun, 2025 at 9:43 PM
Why do the services in System Infomration not match with what is on the server.
I am running version 16.3.25. When i look up what services are running on a Windows Server 2012 (Azure) I get a list of 140 services but I am missing a lot more. SQL services to be specific. Our server admin sent me a screenshot with the s...
Tue, 10 Jun, 2025 at 9:43 PM
SNMP Cisco RV180
Bonjour, Je voudrais savoir si il est possible sur PRTG Network monitor de superviser un routeur cisco rv180 à distance en SNMP v2. Merci d'avance. ----------------------------------------------------------------------------------...
Tue, 10 Jun, 2025 at 9:43 PM
Using MIB file with NOTIFICATION-TYPE snmp definitions
I am trying to set up an SNMP Trap Receiver for a Sophos UTM appliance (formerly Astaro). The MIB file provided only defined NOTIFICATION-GROUP and NOTIFACTION-TYPE definitions, with no OBJECT-TYPE defintions. No other examples you have ...
Tue, 10 Jun, 2025 at 9:43 PM
Displaying percentages in Maps
I've received a request to display the percentage of devices up in a particular group. Does anyone know of a way you could achieve this? Article Comments Hi there, Unfortunately, that is not possible as the devices itself ...
Tue, 10 Jun, 2025 at 9:43 PM
PRTG Linux Probe
Hi there, I just read about a prtg linux probe - is it still beta? Is it foreseeable when/that a final version will be published? Thanks in advance Simon Article Comments Dear Simon I am sorry, there is no real Linux probe...
Tue, 10 Jun, 2025 at 9:43 PM
Filtering geo maps by tag or sensor name
I have seen some old post where the tag filtering option doesn't work on geo maps and that still appears to be the case. Is there any way to filter by a sensor name? We only want to show VIP ping sensors on a geo map for full outages. ...
Tue, 10 Jun, 2025 at 9:43 PM
Sensor Error in Library - Can't Open
I am getting a strange error within a Library I created. If I am at the root group, I can open up sensors as normal and it works fine. Within a library, every time I click on a sensor or device within the library, I get the following err...
Tue, 10 Jun, 2025 at 9:43 PM
Reconnect Sensor after rebuilding server
I have several sensors that show an error connecting to a virtual machine. The virtual machine was a Hyper v machine that was recreated after some corruption. The newly created server has the same ip address and same dns name. However so...
Tue, 10 Jun, 2025 at 9:43 PM
PRTG Probe.exe high CPU
We have a small setup with PRTG and it works great. However, we recently added a probe on to an Azure server to monitor a couple of servers there. Two of the servers being monitored are set to shut down over night and the schedule I have ...
Tue, 10 Jun, 2025 at 9:43 PM
field[filter] - how does it work ?
I set up the sensor SNMP Trap Receiver. I want to see Warning status, if trap contains words Busyout. Trap looks like: SNMPv2-MIB::snmpTrapOID.0 = G700-MG-MIB::cmgMgBusyout G700-MG-MIB::cmgTrapSubsystem.0 = HW G700-MG-MIB::cmgTrapOnB...
Tue, 10 Jun, 2025 at 9:43 PM
Differences between Default SSH engine and Compatibility Mode
Hello, after the update to 16.3.24.4980 and the implementation of the new Default SSH engine our SSH Disk Free sensors stopped working on SUSE Linux Release 11. The switch back to the old Compatibility Mode fixed this for the time being...
Tue, 10 Jun, 2025 at 9:43 PM
How to send pop-up message alert at mobile APP version.
Hello, Can someone advise how to setup some alert/warning message pop-up when using Mobile APP version? Thanks! Article Comments Hello there, thank you for your KB-Post. I'm not sure I'm following. Do you want t...
Tue, 10 Jun, 2025 at 9:42 PM
Add more status to lookup gauge
Hello, I'm using a value lookup to represent Disk Status of my storage. Values can be from 1 to 8 I'd like to know it's possible to add state to this gauge. Actually we have : Ok Warning Error None. I'd like to create ...
Tue, 10 Jun, 2025 at 9:42 PM
Rolling warning timeouts
Hi All, We have encountered an issue, whereby the sensors now appear to be doing a periodic (randomly) timeout. It effects only one sensor on a device, but can effect multiple devices at one time. I originally thought perhaps it was due...
Tue, 10 Jun, 2025 at 9:42 PM
IS it possible to monitor Trunk Groups from Switch on PRTG through SNMP
i have converted Sonus Switch MIB to oidlib and saved it to library folder. Then Added my Sonus switch on PRTG, please tell me how to proceed to monitor all Trunk Groups on my Switch for no of Call? Article Comments You would ne...
Tue, 10 Jun, 2025 at 9:42 PM
Definition
What is probe or remote probe? I can not understand :( Article Comments Hello ZTurkgucu, Thank you very much for your KB-post. Please refer to this article which explains the difference between a Local Probe and a Remote P...
Tue, 10 Jun, 2025 at 9:42 PM
net flow sensor to match all ip traffic
hi support . i have cisco ASR 1002 i created a net flow config to match all the ip traffic as below : ======= flow exporter me_nfa_analyzer destination 66.12.64.29 transport udp 9996 flow record ALL match transport tcp de...
Tue, 10 Jun, 2025 at 9:42 PM
File content search string. Issues with multiple strings in one sensor.
I have enabled a file content sensor to monitor a alert.txt file. I want 2 search strings to be enabled as AND/OR to trigger the sensor as a warning if it shows up. I currently have it working perfectly with one string "SRV2006"...
Tue, 10 Jun, 2025 at 9:42 PM
When I reuse auto discover on a device, the scan does not start
hi, I want to add a new sensor to an existing equipment by auto discover. on free license, when i reuse auto discover on a device, the discover does start. but now, with license, When I reuse auto discover on a device (right click), the dsi...
Tue, 10 Jun, 2025 at 9:42 PM
How to group multi sensors
Hello, Is it anyway to group multi sensors as a some group? Then, next time I just only add this group for the new device. Save the time to add sensor again one-by-one. Thanks! Article Comments Hi Machiasiaweb I assume ...
Tue, 10 Jun, 2025 at 9:42 PM
OracleTablespace Beta-query error Die angebene Umwandlung ist ungültig
Hi, we have Version 16.3.24.4980 of PRTG (we cannot upgrade right now because one Server is 2003 in the network with monitored scheduled tasks) and i tested the oracle-tablespace sensor in beta status. Which works fine exept the free spac...
Tue, 10 Jun, 2025 at 9:42 PM
What is Best Practice using Multifactor Authentication and PRTG Web Interface?
Hi, what is Best Practice using Multifactor Authentication (e.g. MS Azure Multifactor Authentication) to the PRTG Web Interface? best regards D. Article Comments PRTG doesn't support any 2F Authentication method I'...
Tue, 10 Jun, 2025 at 9:42 PM
Large Scale Installation & Dependencies / Notifcations
For large installations, if you were to follow the below:- https://helpdesk.paessler.com/en/support/solutions/articles/76000041624-how-can-i-speed-up-prtgespecially-for-large-installations You are told to do a few things and one of whic...
Tue, 10 Jun, 2025 at 9:42 PM
Rapidly changing states on SNMP switch sensors
Hi all, i have a set of sensors deployed to a switch to report ping, uptime, cpu and traffic over SNMP Ping reports as i'd hope constantly stable for 10 days but all the other sensors are dropping out every half hour for around 15 minut...
Tue, 10 Jun, 2025 at 9:42 PM
Network snmp rewalk
In added a bunch of Cisco 3650s running 3.07.02 to my PRTG instance with no problems. THe auto-discovery found sensors and they all came up fine. After I upgraded to 16.3.1 the health sensors are in warning. I can delete the sensor and re-a...
Tue, 10 Jun, 2025 at 9:42 PM
Cloud HTTP Sensors - Socket Error # 10060 Connection timed out
We are gradually bringing our implementation of PRTG live and are currently enabling notifications for our sensors, although the sensors themselves have been active for nearly two months. We have four Cloud HTTP sensors monitoring custom...
Tue, 10 Jun, 2025 at 9:42 PM
How to Access the Web Interface in the DMZ (from Internet) while the Core-Server and the Database is
Hi, is it possible to install the PRTG Web Interface in the DMZ and it connects to the Core Server in the LAN? Or is there any other possibility that the web interface runs in the DMZ and the Core Services and Database run in the LAN? ...
Tue, 10 Jun, 2025 at 9:42 PM
Notifications via Mail without Internet Connection on PRTG-Server
Hallo zusammen, gibt es eine Möglichkeit Benachrichtigung verschiedener Server via Mail zu erhalten ohne Internetanbindungen auf den jeweiligen Servern zu haben? Unsere Kunden werden via PRTG überwacht, besitzen aber nicht immer Internetv...
Tue, 10 Jun, 2025 at 9:42 PM
Configuring notifications for a mysql query.
I need to set up a notification, so that it jumps when the value that the query extracts stops changing. In other words, the notification is executed if the value that the sensor receives does not change in 2 or 3 queries or "reloads&q...
Tue, 10 Jun, 2025 at 9:42 PM
Logging Out every few seconds
This is our second day of evaluating PRTG in the 30 day trial mode. We are experiencing an issue where we are unable to stay logged in to the web interface. It has occurred in as little as 5 seconds after login, but up to 30 seconds. I ...
Tue, 10 Jun, 2025 at 9:42 PM
Column "online_status" could not be found in the returned 1 datatables
I added the oracle table space sensor but it returns a message like the following. "Column "online_status" could not be found in the returned 1 datatables" I am trying to connect with the system account.Is there any id...
Tue, 10 Jun, 2025 at 9:42 PM
Error: License has expired even though we still have support
We are receiving an error message with our PRTG installation that our license has expired even though we have support until 12/20/2020. I have tried rebooting the core server, installing a trial key, and reinstalling our commercial key but,...
Tue, 10 Jun, 2025 at 9:42 PM
No available interfaces on this device (code: PE049)
Hello everyone, we are using the UPS EATON E SERIE DX, the SNMP configuration is okay because I tested using the Paessler SNMP Tester 3.2 ..... 8/02/2013 12:46:15 0 ASN_INTEGER,ASN_GAUGE: 0 08/02/2013 12:46:15 GetNext=1.3.6.1.2.1.3.1.1.1....
Tue, 10 Jun, 2025 at 9:42 PM
Dell OpenManage status
Hi We've got Dell OpenManage returning information to PRTG from a few servers. On a couple of the servers from that sensor Dell System Health returns: Warning In Global System Status: Non-Critical This is related to firmware be...
Tue, 10 Jun, 2025 at 9:42 PM
Default Scanning Intervals? and will change frequency once down?
Hello, Firstly I would like to know ss it the default scanning intervals of each sensor is 30s? and where I can verify? and after read this KB https://helpdesk.paessler.com/en/support/solutions/articles/760000635114643-can-i-change-scan...
Tue, 10 Jun, 2025 at 9:42 PM
SNMP HP System Health - Disk Controller Status Alerts
Hi, Using SNMP HP System Health sensor to monitor iLO - the Disk Controller Status is Degraded which has put the sensor into Warning mode. Is there anyway of setting this so it goes into Error mode? We would consider a degraded raid car...
Tue, 10 Jun, 2025 at 9:42 PM
Windows update report
Hi I would like to create a report that just lists Servers and uses a Channel on the Windows Update (Powershell) to show all my windows servers and the number of missing critical updates, is this possible? Article Comments Hi th...
Tue, 10 Jun, 2025 at 9:42 PM
Can I run a script from the probe when a service is down?
Hello, my prtg core is outside the domain network in the cloud. The probe is within the LAN. How can I, through the probe, run a script when a windows service is down? Thank you Andrea Article Comments Hello, Thank you fo...
Tue, 10 Jun, 2025 at 9:42 PM
Limit the number of sensores a users can add
is it possible to limit the number of sensors a user or group can add to the objects he has access to? We have some users who work with PRTG, most of them have only read-access. I would like to give them fullaccess, so they can add new se...
Tue, 10 Jun, 2025 at 9:42 PM
MD3620i monitoring issue
Hi, We have a Dell MD3620i SAN. It has 2 controllers with 2 different IP address. I'd like to be able to monitor both controller as being the same device in PRTG since it is one device basicaly. Is this something possible to have m...
Tue, 10 Jun, 2025 at 9:41 PM
Error in Historic Data Graphs
Hello, I am having a problem with the graphs of historic data. They keep loading the graphs and do not end. See this image: https://uploaddeimagens.com.br/imagens/prtgerror-png Anyone can help me ? Thanks Article Comments ...
Tue, 10 Jun, 2025 at 9:41 PM
Hi we recently move our PRTG server and http push are no longer working
Hi as the subject says, we recently move our PRTG server to a datacenter. since then our HTTP Push Sensor isn,t working anymore since PRTG seems to be ignoring port 5050. Is there anything we can do about this? Thank you. Artic...
Tue, 10 Jun, 2025 at 9:41 PM
Enterprise console - Ack bug?
When we acknowledge an alarm for 1 day through the Enterprise console we get that the alarm acknowledged permanent (indefinitely). Everything is ok when we do it through the web-interface or for another time. Does anyone has the same prob...
Tue, 10 Jun, 2025 at 9:41 PM
Can we change color of sensors based on what group they belong to?
The idea would be that different groups have sensors belonging to different customers and I would like so that when there is an alarm (down sensor) on a special customer to have a different color than the usual customer. Is it doable ? ...
Tue, 10 Jun, 2025 at 9:41 PM
Placeholders in HTTP Push Data Advanced
Can you make placeholders working in field Identification Toen in HTTP Push Data Advanced sensor configuration? I am doing a lot of usage for this sensor type recently and having token name based on device and sensor name would speed things...
Tue, 10 Jun, 2025 at 9:41 PM