kb.paessler.com
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I have 2000 sensors that have the "only use the triggers defined above" notification setting. I have the sensor ID's of those which have that checked. How can I automatically go through and check the box that says Inherit all ...
Tue, 10 Jun, 2025 at 4:46 PM
Hallo!
I am very new to PRTG and really happy with it!
I've configured the SNMP Trap Receiver and it's working, I can receive Traps from my other server and they show up in the sensor. Also I've configured some filter with &q...
Tue, 10 Jun, 2025 at 4:46 PM
There has been an increase in the usage of Aruba network devices within our network. However, there is currently no standard PRTG sensors to monitor Aruba device health such as Power supply, fan, CPU and memory utilization. It will be great...
Tue, 10 Jun, 2025 at 4:46 PM
We are getting error PE015 on our WMI disk free sensor, on multiple servers.
Using the Peassler WMI Tester 2.3.3.8, to query the logical disks, from the probe server to the affected servers, I can confirm that it works as intended.
I...
Tue, 10 Jun, 2025 at 4:46 PM
I have noticed that the ESXi host health sensor cannot display several components that it tries to use by default. Here is the list that is displayed in the header:
Unknown. 203 elements return a unknown state: CPU2 Level-3 Cache; CPU2 L...
Tue, 10 Jun, 2025 at 4:46 PM
Hello everyone.
I need your help, please.
I have a SNMP Custom Advanced sensor, whose OID returns (according to the manufacturer) a 22-bit bit mask.
I still do not configure the lookup, because I have the following problem: it returns f...
Tue, 10 Jun, 2025 at 4:46 PM
Dear Support, hi Forum
I'm trying to monitort an Azure sftp Service for Blob Storage but it's continuously failing,
most probably due to wrong encryption algorithm but also cannot rule out other issues.
Therfor I'd like to clar...
Tue, 10 Jun, 2025 at 4:45 PM
Hi,
We always used for our storage solution the dell Equalogic sensors, since this storage is being deprecated, we moved to their new solution, named powerstore. We would really like to have this prtg sensors included, so we can continue ...
Tue, 10 Jun, 2025 at 4:45 PM
Hello,
I want to check the result of an api json but I cannot have a proper result.
Can you please help me ?
my Json file returns this :
"status": "Healthy",
"totalDuration": "00:00:06.2197119"...
Tue, 10 Jun, 2025 at 4:45 PM
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User story
As a PRTG user, I want to monitor my new storage, an DELL EMC ...
Tue, 10 Jun, 2025 at 4:45 PM
Hello, I don't want the sensors to issue a notification when a certain period of time has elapsed. Example: between 11:00 p.m. and 6:00 a.m. no notifications should be generated. Unfortunately, I couldn't find any setting for this, ...
Tue, 10 Jun, 2025 at 4:45 PM
Hi there!
I need help to figure out on how to create a Powershell executable file that could update Geo Location based on sensor data that already captures the Latitude and Longitude of an object. I couldn't find a Powershell script t...
Tue, 10 Jun, 2025 at 4:45 PM
Hello Paessler Team,
i want to integrate an Dell Powerstore into PRTG.
The Powerstore is only monitorable via REST API.
I have a test tool ( Postman) and with this URL :
https://{{ip}}/api/rest/volume?select=id,size,logical_used
im g...
Tue, 10 Jun, 2025 at 4:45 PM
I currently have a PRTG set up in our local netwerk to monitor the backup mails we get on our office 365 mailbox.
Our Office 365 is hosted in the cloud and I am having some troubles setting up a device/sensor for this.
I want the sensor t...
Tue, 10 Jun, 2025 at 4:45 PM
Hello,
as soon as the preview of certain map object in the map editor is loaded the editor crashes.
This is the error message:
Fehler (Bad Request)
Das ausgewählte Objekt kann hier nicht verwendet werden. Fehlerdetails
Version: 21.2.6...
Tue, 10 Jun, 2025 at 4:45 PM
Hi,
i have problem with created Microsoft SQL v2 sensor. Sensor return error: Id 3: "" [System.String] value can not be parsed. Please keep in mind that any date or time formats need to use the "EN-US" format.
Mor...
Tue, 10 Jun, 2025 at 4:45 PM
Dears, We are trying to install a new server to use PRTG packet sniffer sensor to monitor traffic up to 100G. what is the needed hardware requirements (CPU cores, RAM, etc) for the server to make a packet sniffer without issue?
Arti...
Tue, 10 Jun, 2025 at 4:45 PM
I wan to know if Packet Loss of say above 1% can be used to indicate alarm condition on Ping sensor. Currently, only complete timeout or high latency changes Ping sensor's alarm condition.
Article Comments
Hi there,
Yes, ...
Tue, 10 Jun, 2025 at 4:45 PM
Current Veeam backup sensors required that Veeam enterprise license and Veeam backup replication enterprise plus license, can we implement PowerShell script method without Veeam enterprise license and Veeam backup replication enterprise plu...
Tue, 10 Jun, 2025 at 4:45 PM
The WatchGuard presents its Firmware version from OID "1.3.6.1.4.1.3097.6.3.1.0" as something like '<sysa:12.8.2.B668649> <sysb:12.6.2.B295202>'. If the values for 'sysa' and 'sysb' are differe...
Tue, 10 Jun, 2025 at 4:45 PM
I need to change SNMP Traffic sensor from Gauge Type to Delta Type, what can i do?
Article Comments
Hello Dear customer
Thank you for contacting PRTRG support.
Please refer to the following guidance https://helpdesk.paessle...
Tue, 10 Jun, 2025 at 4:45 PM
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User story
As a PRTG user, I want to customize a web page that shows prog...
Tue, 10 Jun, 2025 at 4:45 PM
Hey,
i've tried to add some of our OT Systems.
In this case i tried to add a BECKHOFF OPC UA value.
One of the needed NodeIDs is: ns=4;s=GLT.GLT_EF_IN.rGLT_Real_03
But now i get an error "The provided NodeID (s=GLT.GLT_EF_IN.rGLT...
Tue, 10 Jun, 2025 at 4:45 PM
Our client wants to monitor the web request via http API using API key. Currently, one can do that using credentials. However, the API the clients request are rather via Keys as opposed to credentials.
Getting this feature will enable the...
Tue, 10 Jun, 2025 at 4:45 PM
I wish to add schema validation to the automated tests for my advanced (XML-returning) custom sensors, so I can check it returns valid XML before deploying it live. Do you maintain a DTD for the XML described here: https://rahqb-prtg.re-ass...
Tue, 10 Jun, 2025 at 4:45 PM
I need to migrate my PRTG master server (Windows server 2012) to another new server (Windows server 2022).
My architecture:
PRTG master server with Windows server 2012, more than 500 sensors.
1 remote probe with Windows server 2022 ...
Tue, 10 Jun, 2025 at 4:45 PM
Hello,
i need to create a sensor that make a get command on a PLC that answer is in Json format,
i've tried the REST Custom sensor with a custom template based on the data i need to "read" from the Json, and it's like this...
Tue, 10 Jun, 2025 at 4:45 PM
Please consider adding a DICOMweb sensor. DICOMweb has been out a few years and is no longer a "future" protocol. Is is already in place at Azure Health Data Services, Google Cloud Healthcare, and AWS Marketplace. It is based on a...
Tue, 10 Jun, 2025 at 4:45 PM
Please consider adding a FHIR sensor. FHIR is the evolution of HL7 and uses RestAPI, both underpinnings are already in your product. This is not a "future" protocol. It is alive and well now.
Article Comments
Hello Ste...
Tue, 10 Jun, 2025 at 4:45 PM
I've introduced PRTG to the company I've recently started working for and they have been impressed with the product and what it is providing, so much so that we've signed a client up on a 1000 sensor licence for three years! One...
Tue, 10 Jun, 2025 at 4:45 PM
I've read many topics with the same problem, but have not found a solution.
I'm trying to get SNMP from server on Windows 2012. Mib-file taken from %windir%/system32 and converted using Paessler MIB importer v3.4.6 alpha. Checked by...
Tue, 10 Jun, 2025 at 4:45 PM
Hi, I plan to create a dashboard for monitoring Vmware Server/Host. Currently, i'm using VMware SOAP (host performance) sensor. When i create a new map on the dashboard it only show cpu usage (while the sensor itself show other data suc...
Tue, 10 Jun, 2025 at 4:45 PM
Hi there,
I have Raisecom OLT switches installed in our POP's.
Each interface has a fibre connection to a 64 splitter. And each of the splitter ports goes to one of our clients on our network. So in theory, each PON interface can have...
Tue, 10 Jun, 2025 at 4:45 PM
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User Story
As a PRTG User, I want a better map designer.
Details of Use...
Tue, 10 Jun, 2025 at 4:45 PM
Is there a way to find out what receipient hash is the one that is currently working?
I have several entries for PUSH that is just called "iPhone"... so I am not sure which one to keep...
Thank you! Michael
Article Comm...
Tue, 10 Jun, 2025 at 4:45 PM
Hello,
I have an Exchange server that i would like to supervise, but in reality it's 2 servers in cluster, so if only 1 server is down my exchange should be still up.
Is it posible to link my 2 servers, to just have an email alert f...
Tue, 10 Jun, 2025 at 4:45 PM
We are setting up a SMTP/POP3 sensor and we are getting a PE039 error. We understand that it means that the connection dropped.
https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063696#reply-217142
We are trying to ...
Tue, 10 Jun, 2025 at 4:45 PM
Does the pop3 Round trip sensor have to be on an exchange server?
We have 4 exchange servers, if one goes down the mail will still flow. We will get alerts from the other sensors.
I would like to know if it is possible to place the pop3 sen...
Tue, 10 Jun, 2025 at 4:45 PM
I stopped receiving alerts and found out that my SMTP server was blocked by ISP. Is there a way to monitor this and get notified whenever it gets blocked?
Article Comments
Hello there,
Thanks for your support inquiry, we app...
Tue, 10 Jun, 2025 at 4:45 PM
All,
I am working on a script that monitors the windows update service weather its running or not.
We have some issues where we need to know if this service is running and flag it to alert.
I have made some progress on the script to actua...
Tue, 10 Jun, 2025 at 4:45 PM
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User story
As a PRTG user, I want to confirm errors until the next sensor...
Tue, 10 Jun, 2025 at 4:45 PM
I updated a cert on a server, and deleted the old cert, however the ssl sensor for that server still shows expired as though it is pulling the old cert. How do I update the sensor. I already tried deleting and recreating the sensor.
...
Tue, 10 Jun, 2025 at 4:45 PM
Kindly any one can advise ,please ? I would like to simulate manual router down or router interface down alert, so that time I can able to know about alert message info based on received alert mail received with what type of description ale...
Tue, 10 Jun, 2025 at 4:45 PM
Hello Paessler Teams,
I have a 2 PRTG servers, both are added python advanced script sensor and using a same python script. but i have a problem with the one of them. the error is "JSON: The returned JSON does not match the expecte...
Tue, 10 Jun, 2025 at 4:45 PM
I'm running an XML Custom EXE/Script Sensor in PRTG. It is a PowerShell script, and no matter what I do, PRTG interprets the value as "0" for the channel "Open Tickets."
I've created duplicate results/channel...
Tue, 10 Jun, 2025 at 4:45 PM
I have created an EXEXML Sensor on a remote probe which runs a powershell script on my Windows server. If I run the script from a CMD (using the SYSTEM account) it runs fine, but when I run it from PRTG, I get this error in the log file. In...
Tue, 10 Jun, 2025 at 4:45 PM
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User story
As a PRTG user, I want to use sensors with "TLS 1.2 Only&...
Tue, 10 Jun, 2025 at 4:44 PM
There are now 21 credential categories when configuring a device, and I'm sure more are on the way. Consider a way to go from location, to credentials, to scanning intervals, and expand credentials if needed. This would save lots of scr...
Tue, 10 Jun, 2025 at 4:44 PM
Hi, i would like to monitor the power slot of a Cisco Nexus 9000 FEX.
I have found the OID, but the MIB importer doesnt return any output.
Anyone have experience with monitoring the power slot of a Cisco Nexus 9000 FEX?
Thank you for...
Tue, 10 Jun, 2025 at 4:44 PM
I am building a new local probe in a new domain. I want to create some new remote probes (on server 2019 to replace the 2012 servers) and have them connect to the new local probe.
Is there a way to export the devices/groups/sensors on th...
Tue, 10 Jun, 2025 at 4:44 PM
Is there any way to add just the last measured value to a PRTG map? There are easy ways to pull descriptions and last measured value, or minigraphs and last measured value.
Is there any way to just display the last value?
Thanks in adv...
Tue, 10 Jun, 2025 at 4:44 PM
Consider adding a deeper level of logic that would allow a user/group a more limited access. Example:
Joe, the department manager needs to be able to pause devices. He knows there is going to be a power outage overnight.
Joe also know...
Tue, 10 Jun, 2025 at 4:44 PM
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User story
As a PRTG user, I want to monitor Netapp e-series santricity d...
Tue, 10 Jun, 2025 at 4:44 PM
While there is NetApp support in PRTG, it is mainly focused on Data ONTAP style devices. We have a NetApp E-Series, and that is a Santricity device. Something completely different.
I noticed that Nagios has a plugin:
https://exchange.nagi...
Tue, 10 Jun, 2025 at 4:44 PM
I'm having a strange problem with PRTG. I can connect via the Windows admin client, and the iPhone app, but not the Web UI, either on the iPhone or a desktop browser.
I log in successfully, but then see only a spinning gray circle.
...
Tue, 10 Jun, 2025 at 4:44 PM
I have a sensor that needs to polled at least twice per second to produce any meaningful data… In my testing so far, it seems that even the desktop version of PRTG struggles with intervals below 5 seconds.
What is the best way forward? Fo...
Tue, 10 Jun, 2025 at 4:44 PM
I am new to PRTG and would like to monitor the battery life of multiple laptops across our network.
Have conducted a search on these forums but haven't found anything useful yet.
The idea behind this is so that we can monitor the ba...
Tue, 10 Jun, 2025 at 4:44 PM
I have a set of linux servers that are only accessible via a linux gateway server. Is it possible to use PRTG to monitor these internal servers?
Article Comments
Hello Tony,
If you need monitoring of devices where you only hav...
Tue, 10 Jun, 2025 at 4:44 PM
In PRTG Hosted Monitor, I can choose to opt out of sharing my data, use the default data sharing, or opt in to fully share my data. What does this mean and how would my data be used if I choose to share my data?
Article Comments
Tue, 10 Jun, 2025 at 4:44 PM
Hello,
I want to replace the self signed certificate with a official signed certificated.
I use the prtgcertimporter and this tutorial: https://www.paessler.com/support/how-to/ssl-certificate
Unfortunately the importer always says: no v...
Tue, 10 Jun, 2025 at 4:44 PM
Hello everybody.
I use the PRTG version with SSL enabled. My certificate has expired and when I try to change it using the "prtg certificate importer" program it is done, but the old certificate is still on the site.
I've tr...
Tue, 10 Jun, 2025 at 4:44 PM
I have created a new certificate from a Windows CA and exported it as a PFX (password protected). As the PFX contains information for both certificate and private key I would have expected the importer file to work but it keeps asking for a...
Tue, 10 Jun, 2025 at 4:44 PM
how do I install a certificate please to secure the website? I'm sure there must be an article in the knowledgebase but I couldn't find a search function.
Article Comments
Here's how to import your own SSL Certificat...
Tue, 10 Jun, 2025 at 4:44 PM
The sentence "Please check the sensor log." in the error messages is just kidding if I – comprehensible due to security policies – don't have access to the PRTG server's file system.
Without a log error tracing is old-fa...
Tue, 10 Jun, 2025 at 4:44 PM
Is it possible to integrate EgoSecure into PRTG? What steps do I need to take? Article Comments This article applies to PRTG Network Monitor 19 or later Integrating EgoSecure into PRTG EgoSecure offers comprehensive data protection soluti...
Tue, 10 Jun, 2025 at 4:44 PM
H,
i want check the 3PAR with cli, i found this script for nagios. It is possibile to use for prtg?
https://github.com/kishikawa/3par/blob/master/check_3par here is the script.
Thx
Article Comments
How about using the MIB ...
Tue, 10 Jun, 2025 at 4:44 PM
I'd like to receive an email whenever my SNMP trap sensor receives a trap, but it seems it only goes into warning/error if the sensor goes down. I think the filter has something to do with it, but I'm really confused about the form...
Tue, 10 Jun, 2025 at 4:44 PM
We are trying to set up syslog monitoring for a backup device. We have configured remote logging on the device that should generate the syslog messages to send them to the PRTG probe. No messages are coming in.
When testing the syslog por...
Tue, 10 Jun, 2025 at 4:44 PM
Hi. I have cisco switch.
I have installed a syslog senser
How can I send messages to the mail according to any criteria ? Port shutdown or ssh connection ?
Article Comments
Hello Andrei,
Thank you for your message.
To tr...
Tue, 10 Jun, 2025 at 4:44 PM
I have a HP DL360 Gen7 server running ESXi 5.5.0 iLo3 is on 192.168.1.1
I have PRTG installed on server with IP 192.168.1.100
I have setup an snmp trap receiver within PRTG pointing at the iLo3 address of 192.168.1.1, when i reboot that s...
Tue, 10 Jun, 2025 at 4:44 PM
Hi Team,
Thanks again. Love your product.
I've found some fairly brief instructions on how to enable the trap collector to send an email but I just can;t get it. I;d like for particular traps received to generate an email alert. P...
Tue, 10 Jun, 2025 at 4:44 PM
Good Morning,
we would like to read syslogs from a Cisco Communications Manager (CUCM) via SNMP, here we are mainly interested in the information that the RTMT tool can provide from the CUCM.
Does anyone here in the forum have an appropria...
Tue, 10 Jun, 2025 at 4:44 PM
Hi PRTG Admin,
I want to do SYSLOG on my own server (VMWare) and have some questions as below:
1. Can I do the SYSLOG on Server and if PRTG can do, how can I setup and monitoring the SYSLOG on PRTG?
2. What function of PRTG can do for...
Tue, 10 Jun, 2025 at 4:44 PM
I would like to turn off the automatic completion of usernames and passwords on the login page of PRTG. Can I disable this auto-complete functionality of the web browser for both input fields? How can I apply this security enhancement?
...
Tue, 10 Jun, 2025 at 4:44 PM
Is it possible to send a notification when a particular syslog message is received on the sensor that contains a particular message string?
Article Comments
Hey there,
Thank you very much for your KB-posting.
Using the Wa...
Tue, 10 Jun, 2025 at 4:44 PM
Is it possible to activate a notification when you receive one (1) SNMP trap with the Sensor Trap Receiver?
Article Comments
Hey Fernando,
Thank you very much for your KB-posting.
Using the Warning- and Error-filters in th...
Tue, 10 Jun, 2025 at 4:44 PM
Can prtg send snmp trap for cisco switch port-security violation?
is each switch port consider a sensor?
Thank you,
Article Comments
Hello,
When you're monitoring a device with a Trap Receiver sensor it is that devi...
Tue, 10 Jun, 2025 at 4:44 PM
Auto going down after few second coming up
error message is
0.02 error #/s (Errors) is above the error limit of < 0.01 #/s
please advice to me
Article Comments
Hello.
By default, the Syslog Receiver Sensor has the ...
Tue, 10 Jun, 2025 at 4:44 PM
I have different application program running. In case of an error situation I want to send an alarm into PRTG. How can I send alarms from an other source into PRTG?
And second, how can I create an new device object and sending regularly ...
Tue, 10 Jun, 2025 at 4:44 PM
Is there a way to monitor a particular domain's registration date of expiry etc
Article Comments
Hi there,
There is no native sensor within PRTG which will display the date of expiry. However there is one custom sensor fro...
Tue, 10 Jun, 2025 at 4:44 PM
In PRTG Hosted Monitor, I can choose to opt out of sharing my data, use the default data sharing, or opt in to fully share my data. What does this mean and how would my data be used if I choose to share my data?
Article Comments
...
Tue, 10 Jun, 2025 at 4:44 PM
Hi,
we have several hundred Sensors reporting "lookup empty or not available". When i try to check the configured lookup in the sensor configuration, i can't find it in the drop-down list, but find the lookup file in core se...
Tue, 10 Jun, 2025 at 4:44 PM
Hello, I want to install remote probe on a Windows Server 2019 that runs on Proxmox. Now i want to download the PRTG Remote Probe installer. It downloads the file, but then comes an error. The output says:
We found out that you are logged i...
Tue, 10 Jun, 2025 at 4:44 PM
I would like to request to the features needed to create and deploy clustered remote probes, such that all probe host within each cluster both monitor and contain the all the data collected so that if a remote probe host system is replaced ...
Tue, 10 Jun, 2025 at 4:44 PM
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User story
As a PRTG user, I would like to use my Viral Environment as a ...
Tue, 10 Jun, 2025 at 4:44 PM
Hi,
i have updated to PRTG 23.1.82.2074.
After update SMTP Delivery stopped working.
It seems like PRTG ignore the setting of SMTP Relay Port.
In my case it is set to SMTP Relay Port: 587
But if i trace by wireshark, i see, that connectio...
Tue, 10 Jun, 2025 at 4:44 PM
Hello!
I want to create a scheme, where sensor status will run (trigger) a linux command (script).
Example: I have a "SNMP Custom Table" sensor which control some parameters on a Linux server and when it's goes to "Do...
Tue, 10 Jun, 2025 at 4:43 PM
We use PRTG 13 to monitor our applications and servers in a command center environment where PRTG will be projected on a wall for the whole room to see.
We primarily use the device tree views so that groups, subgroups and devices can be e...
Tue, 10 Jun, 2025 at 4:43 PM
Hello!
Are the remote probes fully compatible with IPV6?
Regards
Article Comments
hello there
Thanks for reaching us. It depends on what you refer to IPV6 support.
Some sensors might support IPV6. However, the hosted probe...
Tue, 10 Jun, 2025 at 4:43 PM
Good day
Do you know when the snmp trap receiver will work with snmp v3? I could't find it in the road map
thanks!
Article Comments
Hello,
Thank you for your interest in this.
Please vote for this feature in our feature ...
Tue, 10 Jun, 2025 at 4:43 PM
We are having issues with SSH sensors causing our MSA controllers to stop functioning correctly.
They can still be pinged and when accessing the web GUI through the second controller it all comes back as normal but all PRTG sensors stop wor...
Tue, 10 Jun, 2025 at 4:43 PM
Hello,
All of a sudden from today we are seeing this error on PRTG No response (code: PE002).
Yesterday it was working fine without any issues. Only thing we did is we paused the sensors and resumed it back today it shows No response (...
Tue, 10 Jun, 2025 at 4:43 PM
Hello,
there is a Problem in our Environment with our ESXi-Servers and PRTG.
We were able to configure PRTG-Sensors for VMware Hardware status and it was working fine for 4-5 Months. Now the Sensor keeps saying:
No Response (PE002) ...
Tue, 10 Jun, 2025 at 4:43 PM
I have the activation file but I can't get passed the interface to access the setup section to upload the file.
Not Activated (Failed to establish secure connection Socket Error #11001 Host not found.)
Article Comments
Hi th...
Tue, 10 Jun, 2025 at 4:43 PM
prtgdesktop.exe has stopped working
A problem caused the program to stop working correctly.
Article Comments
Hello Pablo,
Thank you for contacting PRTG support,
As you can see on this article Windows 7 is no longer supporte...
Tue, 10 Jun, 2025 at 4:43 PM
I am writing to report an issue I encountered while trying to change the footer in my report. I followed the instructions provided in https://helpdesk.paessler.com/en/support/solutions/articles/76579-how-can-i-change-the-header-and-footer-i...
Tue, 10 Jun, 2025 at 4:43 PM
Hi,
we just updated to the latest version PRTG Network Monitor 23.1.82.2074 x64
Now I want to use the new UI and alle features, I activated the new version, PRTG Core server performed a restart... Whe I click on "Open new UI" on ...
Tue, 10 Jun, 2025 at 4:43 PM
I am now receiving access has been denied.
Article Comments
Do you use a user with restricted permissions? If you created such a user with access to the cimv2 namespace, please be advised that this sensor needs access to the Mic...
Tue, 10 Jun, 2025 at 4:43 PM
Trying to get a custom sensor working with Invoke-Sqlcmd in it. The PowerShell is short and works from the server that the probe is on, using the Windows account that the probe is using. However when run by PRTG, the message is that Import-...
Tue, 10 Jun, 2025 at 4:43 PM
Hi all,
Is there any way to configure the channel type data as string? It shows only integers and floats. Documentation says it uses lookups too, but I don´t see where can I configura a custom lookup to match string values.
BR.
...
Tue, 10 Jun, 2025 at 4:43 PM
