kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Custom Batch Script
I created a custom batch script for monitoring a specific service on a webserver. It looks like this: @echo off sc \\pjlm-s02 query "PAFMAlerting" | find "RUNNING" if "%ERRORLEVEL%"=="0" ( ech...
Tue, 10 Jun, 2025 at 10:43 PM
Failure to start PRTG core Service
I installed PRTG and it was working well. After some time I failed to access PRTG in a browser, when I check the PRTG servers, the PRTG core Service is not running. I have tried to start the service but in Vain. Help me because am stack. ...
Tue, 10 Jun, 2025 at 10:43 PM
Is it possible to monitor a text (log) file with PRTG?
We have several text files ; ideally I need to check the contents and raise alerts if I need. I know PRTG monitors windows event logs ; is there any way to monitor a text file ? Article Comments Hello, yes this is possible wi...
Tue, 10 Jun, 2025 at 10:43 PM
Traffic Simple Queue
Hello all, I have no problem in using PRTG, how to use Traffic Simple Queue, Regards. Article Comments Hi, Could you please elaborate? Are you meaning the SNMP Traffic Sensor? Best regards Dec, 2015 - Permalink
Tue, 10 Jun, 2025 at 10:43 PM
SMSNUMBER placeholder
I need to use %SMSNUMBER placeholder in email notifications but it is not replaced with data from user's account and it stays as string %smsnumber in an email's subject. Is this a feature or bug? Article Comments %SMSNUM...
Tue, 10 Jun, 2025 at 10:43 PM
Remote Port monitoring
I am trying to setup a sensor that can monitor a remote port on another system to see if it can successfully complete a TCP handshake. I do see the "port sensor" but it does not ask for the IP or address of the remote system, only...
Tue, 10 Jun, 2025 at 10:43 PM
Export Top List Data
Since PRTG cannot report on top list data, can we export it to analyze separately? This is a huge limitation of the product and is causing me to look elsewhere. We've had PRTG for 4 years now, and we've asked for this since day one....
Tue, 10 Jun, 2025 at 10:43 PM
Custom Report in specific layout
I have a list of printers that i have added as devices and used the OID's for the printer counts. I want to export this as a report on a monthly basis yet there doesnt seem to be a way to get it in to the format i need on the senso...
Tue, 10 Jun, 2025 at 10:43 PM
Active directory integation
We have a PRTG installation that is integrated with our Active Directory. Most users can log in successfully but 2 accounts that were working, where locked out on AD. The 1 is now working fine after the hour poll but the other one is not wo...
Tue, 10 Jun, 2025 at 10:43 PM
Historic Data report more than a year ago
Hello, How can I get a Historic Data report more than a year ago? Article Comments Hello, try to change the following settings: System Administration - Core Probes -> Historic Data Purging -> Historic Sensor Data = "y...
Tue, 10 Jun, 2025 at 10:43 PM
Used space/memory instead of free one
Hey guys! I am wondering if I am the only one who does not like the sensors that just display the free space of volumes/cluster shared volumes or the free memory.. Wouldn't it be possible to display the used space of volumes or the ...
Tue, 10 Jun, 2025 at 10:43 PM
In ping reports - where are the uptime thresholds set?
When I run a graph-only report on a ping sensor, the small table that accompanies it has a line called "uptime stats". This line shows the percent uptime/downtime and gives a colour indicator - red, orange, green. Where, within PR...
Tue, 10 Jun, 2025 at 10:43 PM
Real-time base application monitor
Hi I'm just curious can PRTG monitor the running process in the server? and if yes what sensor it is. Thanks Article Comments Hi, Nezky Did you already have a look at the Windows Process Sensor ? Nov, 2015 - Permali...
Tue, 10 Jun, 2025 at 10:43 PM
adding video webm on prtg
Dear, i want to customize my Prtg Login page (index.htm) file by adding & play a video type webm using this page. please to help me. Regards. Article Comments Hello, Thank you very much for your KB Post. Please be aw...
Tue, 10 Jun, 2025 at 10:43 PM
SSL Certificates for Clusters
Are there any special considerations for creating SSL certificates for clusters? Do you normally just get one standard SSL certificate per server (e.g. prtgserv1.blah.com and prtgserv2.blah.com)? Or do you have a DNS alias for the PRTG s...
Tue, 10 Jun, 2025 at 10:43 PM
Monitor multiple files in a folder
Hello, guys! I need to monitor the change of lots of different files in a folder, all of them following a name pattern, like SX*.dtc. I need to get notifications everytime some files with this name (except one), is changed. How can I do...
Tue, 10 Jun, 2025 at 10:43 PM
Cluster Reporting Logical OR
Hello, we monitor devices from cluster probe and would like to report on availability based on PING. However, in our report we only want to show downtime when the PING has been down on BOTH cluster probes and uptime when the PING is up on a...
Tue, 10 Jun, 2025 at 10:43 PM
Monitoring GPU resources
I have a NVidia GPU installed in a Dell blade server. It has ESXi5.5 installed on it. How can I monitor the GPU usage / performance using PRTG please ? Article Comments Hi Nik, This can be very tricky since most used monitor...
Tue, 10 Jun, 2025 at 10:43 PM
Tracking internet usage on devices at home
Hi all, Yeah so I am very new at this and need help PLEASE. All I want this software to do is show me how much data does each of my devices use at home. There are 3 iPads, 3 IPhones and 4 pc's. I am running out of data very quickly and ...
Tue, 10 Jun, 2025 at 10:43 PM
XBox network Internet Traffic Monitoring
I would like to monitor network and internet traffic from an XBox. Is there a way to do this? I can monitor Windows and Linux based systems on the LAN. My router (DD-WRT firmware based) does not seem to allow for individual IP based de...
Tue, 10 Jun, 2025 at 10:43 PM
Remote probe
When I create a sensor an a local probe how does it knows that it should run the check via the remote probe. Is this a setting witch I can choose at the sensor settings? Article Comments Hi Clemens, PRTG has got a hierarchic t...
Tue, 10 Jun, 2025 at 10:43 PM
QoS (Quality of Service) Round Trip Sensor-values?
So I'm using the above on multiple Pi's, and it seems pretty good.However, on one or two, the channels go high sometimes (MoS, jitter etc). I think I know what the problem is (too many packets hitting the device the Pi is behind is ...
Tue, 10 Jun, 2025 at 10:43 PM
Prtg become unresponsive
Hello Experts, I am facing a weird issue regarding PRTG server. It happens in two times in week that my PRTG server become unresponsive when I try to access the prtg server via url it gives request timed out. When I looked into the prtg s...
Tue, 10 Jun, 2025 at 10:43 PM
Anyway to group the NetFlow V5 sensor by IP
Ideally I'd like to be able to add a filter on the TopList's so I can see the breakdown of traffic to specific servers. Currently the only way I can do this is by adding an additional sensor on the same filter and just apply the f...
Tue, 10 Jun, 2025 at 10:43 PM
GPS Tracking with PRTG - Mobile VSAT
I am trying to setup GPS tracking services for a mobile VSAT (very small aperture terminal), which is traveling around the globe. I have an ACU (antenna control unit) which has GPS sentences coming off of the device. SNMP is enabled on the ...
Tue, 10 Jun, 2025 at 10:43 PM
Sensor Probe Health show as disconnected
IN PRTG we are seeing prob health check status is disconnected and unable to see any alarms in PRTG . how to trouble shoot this issue? it was working before. Now we can receive mails about device down or up but no alarms in PRTG tool. ...
Tue, 10 Jun, 2025 at 10:43 PM
Monitor Simple queue mikroitk By PRTG
Hi I convert mikroitk mib To oilid for library PRTG and copy to folder SNMP library PRTG when use custom library and set mikroitk.oilid file No show simple queue and any mikorik information Show mxtr-interface 1-15 How find the Tru ...
Tue, 10 Jun, 2025 at 10:43 PM
Custom map : sensor messages
Hi, I'm trying to create the perfect custom map, and i'm looking for a way to create a table showing the last 10 message corresponding to a syslog messages sensor, is there a way to create it ? Many thanks, Article Comme...
Tue, 10 Jun, 2025 at 10:43 PM
custom exe notification on PRTG core server only?
V14.4.12.3410 I need a customized notification to restart a web service on Windows in case it's not working as expected anymore. The way to configure this is well described in the manuals and I found also a lot of articles here. In th...
Tue, 10 Jun, 2025 at 10:43 PM
basically we want to monitor services up & down alert if port 443 is not reachable then we should g
What I am trying to do is to monitor the Https using PRTG using the port 443 so that I can get an alert that it is up or down. Article Comments Add a HTTP sensor to your device and then enter the URL as https://xxx.xxx.xxx.xxx r...
Tue, 10 Jun, 2025 at 10:43 PM
Export Sensors and reimport into new installation
Hi there We are planning to install new PRTG-Servers (1 Core- and 2 Probe-Server, changing from Windows Server 2008 R2 to Windows Server 2012 R2) with new Hostnames according to our new Naming-Policy. IP's will be the same. The Structur...
Tue, 10 Jun, 2025 at 10:43 PM
Lost connection to PRTG server.
Logged in as user, on Alert screen, web page expire set to 1 day, we get errors : "URL:/api/public/testlogin.htn failed twice (Timeout PE1014)" Where is this coming from? If you click on the error, it goes away, and you are still...
Tue, 10 Jun, 2025 at 10:43 PM
Monitoring bandwidth usage
Once you have identified nodes with excessive bandwidth usage does PRTG have option to immediately block these nodes? Article Comments No, not directly. You can execute commands using notifications that add an entry to a firewal...
Tue, 10 Jun, 2025 at 10:43 PM
How to Monitoring Storage Pool Health?
I would like to Monitor my Windows Server 2012 R2 Storage Pool Health. How does this work (maybe with PS-command "Get-StoragePool")? Thx! Article Comments If you can retrieve the necessary information with Get-Storag...
Tue, 10 Jun, 2025 at 10:43 PM
Cloud Sensors return 500 Internal Server Error
Hi, Just trying to test out the PRTG Cloud Sensors and both Cloud ping and Cloud Http are returning the following: HTTP/1.1 500 INTERNAL SERVER ERROR (RFC error # 500) Wondering if this is a problem with my setup or with your cloud? ...
Tue, 10 Jun, 2025 at 10:43 PM
Monitoring cpu load juniper srx 100
Hi, I want to monitor the cpu load of my juniper srx100, wen running auto discovery, i only see memory, interface and up time sensors. Manually adding the snmp cpu load sensor didn't worked either Would be great if you could help ...
Tue, 10 Jun, 2025 at 10:43 PM
Templates and Schedule - Changes
Hi, We are using PRTG version 15.4.21.5216 I added a first Windows device to PRTG and put some Performance Counters sensors for memory, processor... and config Upper Error, Upper Warning Limits and these Messages. When all was ok, I cre...
Tue, 10 Jun, 2025 at 10:43 PM
Enterprise Console backward compatibility
Hello, Why Enterprise Console do not have backward compatibility? Article Comments Hello, Versions of Enterprise Console and PRTG Core Server can differ, as long as they are in the same "Buildbranch", meaning the l...
Tue, 10 Jun, 2025 at 10:43 PM
Is PRTG and its protocols FIPS 140-2 compliant?
Hello, Recently in my company's infrastructure we have found the need to meet FIPS 140-2 compliance standards. We are currently using Nagios for monitoring which is far from adequate and is not compliant. I wanted to know whet...
Tue, 10 Jun, 2025 at 10:42 PM
Best pratice for monitoring and the time schedule of a HP Switch with Sflow or snmp??
Hello, are there any best practice Guides for monitoring the time schuling a hp switch with prtg with trunks? The default value is 60 seconds? Is this enough for monitor trunks? What should I configure to tis value??? Thank you very mu...
Tue, 10 Jun, 2025 at 10:42 PM
Problem with Proxy Authorization
I have installed PRTG yesterday and it works fine. There is just one problem with the HTTP Sensor. It Shows the red exclamation mark and says 'HTTP/1.1 407 Proxy Authorization Required'. The Proxy Settings are configured correct. We...
Tue, 10 Jun, 2025 at 10:42 PM
What is the recommend time for monitor Trunks?
Hello eyerbody, what is the recommend time for mointoring trunks? I think 1 minute is to high. Is there any influence on our network when I change the value to 5 seconds? With best wishes. Dirk Article Comments Hello Dirk,...
Tue, 10 Jun, 2025 at 10:42 PM
Linux disk free sensor | error SNMP 223
Hello, I have a number of linux servers I need to monitor, I set up snmp on a couple of them to run tests. After that I used the "Basic linux library (ucd-snmp-mib)" library file on the devices and I get all the CPU, RAM memory an...
Tue, 10 Jun, 2025 at 10:42 PM
Report of Growing Disk Space
One of my VMs (VMware) is growing daily and reduce free space in the datastore, but I dont know which one it is. Is there a way to report this that I can identify the growing VM? Article Comments Couldn't you monitor the dis...
Tue, 10 Jun, 2025 at 10:42 PM
Can't use SNMP to monitor Dell server
I can't add the sensor SNMP Dell PowerEdge Physical Disk to monitor the HDDs in the server. I have configured the SNMP service on the server and enabled SNMP in Dell Server Administrator software. Firewall allows SNMP-traffic... But...
Tue, 10 Jun, 2025 at 10:42 PM
prtg report
Does PRTG application support to generated report in mill second time interval. Article Comments Hi there, PRTG will use the units which are configured in the settings of the sensor or parent device for the reports. If the se...
Tue, 10 Jun, 2025 at 10:42 PM
No traffic on 1 switch in the prtg
Good morning, I have 8 hp procurve switches added with snmp and the bandwith sensor in prtg. And every switch has traffic details of the switch, except of one. What I tried to solve the problem: I deleted the sensors of the switch and add...
Tue, 10 Jun, 2025 at 10:42 PM
Telnet sensor responses
Good afternoon, I trying to create a personalized sensor in PRTG for the telnet connection of a Linux device. The telnet sensor ( port sensor with the especific telnet port) works ok but I need the reply of several commands through this s...
Tue, 10 Jun, 2025 at 10:42 PM
can you load-balance actual probes
I have read a few things on load balancing the core server, but i cant see anything for load balancing the probes. For example, if I deploy probe 1 into subnet X with 10 servers in it. Then I loose probe 1, I loose monitoring for the whole ...
Tue, 10 Jun, 2025 at 10:42 PM
Versand per SMTP-Relay-Server SSL-Methode TLS 1.3?
Hallo zusammen, Gibt es eine möglichkeit für den Versand per SMTP-Relay-Server die SSL-Methode TLS 1.3 zu wählen? Derzeit habe ich nur folgende SSL-Methoden zur auswahl: SSL V2 SSL V2 oder V3 SSL V3 TLS V1 Sollte PRTG aber einmal Langfris...
Tue, 10 Jun, 2025 at 10:42 PM
Start up error
When starting the control panel I get an error: Missing max sensors fix step 12 / 13 Can some one please help me. Thank you Article Comments Hello, we appreciate your contact. As for the error message that you...
Tue, 10 Jun, 2025 at 10:42 PM
SNMP Library Interface Description Updates
Hello, we have a custom SNMP library that monitors a interface counter and uses ifalias for the description. Is it possible to have the SNMP Library sensor update the ifalias description automatically similar to how this is donw with the SN...
Tue, 10 Jun, 2025 at 10:42 PM
Do I need a different Netflow sensor for each application I track?
I have setup Netflow on the distributed switch of our virtual infrastructure. I have also started setting up custom channels to track specific application activity etc. I know that I can add multiple channels to to a single sensor which w...
Tue, 10 Jun, 2025 at 10:42 PM
SSH script and script advanced problems on AIX 6.1
Hi I've got problems adding sensors for an AIX 6.1 machine. We're running PRTG 13.3.5.2952. We would like to monitor an AIX 6.1 machine using the "SSH script" or "SSH script advanced" sensor types. I've...
Tue, 10 Jun, 2025 at 10:42 PM
PRTG triggers warning every 10 to 15 mins
Hi, I recently started using PRTG to monitor my Cyberoam UTMs and Cisco Switches. My PRTG is setup to collect SNMP data from Cyberoam and Cisco, all connections are up and PRTG is doing a great job. Don't know why, for every 10 to 15 mi...
Tue, 10 Jun, 2025 at 10:42 PM
Very slow remote access
I have PRTG running on a Windows machine. I've set it to run on all available IPs, and I have a custom port (8443). SSL is enabled, and set to high security. When I connect to the server locally (192.168.1.96:8443) it works fine. W...
Tue, 10 Jun, 2025 at 10:42 PM
Monitor Applications adn Services Logs
Hi, I would like to monitor the logs of our ADFS 2.0 servers. But those logs are in the events under Applications and Services Logs. Logs not visible using the sensors WMI Event Log or Event Log (Windows API). Any idea? Thanks, Alex. ...
Tue, 10 Jun, 2025 at 10:42 PM
Search Syslogs
Hello, When you click on Logs -> All you see the Syslog Receiver entries. How do I filter down to only see entries for a specific source.. such as all log entries sent by one of my routers? There is no search box for it, no filter butt...
Tue, 10 Jun, 2025 at 10:42 PM
Reload channels of Windows CPU Sensor
Hi I use an win CPU Sensor to monitor a VM. The VM had 2 CPU's and know, I reduced to 1. Can I reload the current setting so prtg shows only the current 1 CPU? Can I hide the other channels? Currentliy, each CPU(1,2) shows a value gre...
Tue, 10 Jun, 2025 at 10:42 PM
is it possible to monitor QoS of cloud Renderfarms like renderingfox.com
1) Can the QoS parameters like service response time, upload time etc can be monitored for cloud renderfarm services like renderingfox.com etc. 2) If yes what are the QoS parameters that can be measured? 3) can we monitor them when we u...
Tue, 10 Jun, 2025 at 10:42 PM
Monitor copy file from one to another server
I like to monitor, if the access from any server to a file share is still accessible. Our customer wants a monitor and have proof, which shows them, that the access to certain file shares are working fine. Following batch I found on the n...
Tue, 10 Jun, 2025 at 10:42 PM
I need to implement a monitor which counts the number of occurrences of the datamanager.exe process
The sensor in PRTG makes sure that one process is working. But doesn’t alarm if there are 2 or more processes running in that same application. Please advice if there is a PRTG sensor that counts the number of application processes running....
Tue, 10 Jun, 2025 at 10:42 PM
MIB for IBM XIV gen3
I am not able to find the MIB file for IBM XIV. Tried several links, but nothing gives the correct one. Can you provide the link and with all the OIDs. Article Comments Hello, thank you for your inquiry. Please be aware that ...
Tue, 10 Jun, 2025 at 10:42 PM
Monitor com port
I have virtual com-port on a remote probe system and I'd like to have a sensor that shows if the port X is available,because sometimes windows randomly changed that port number and I need to know when it happened. Is there any way using...
Tue, 10 Jun, 2025 at 10:42 PM
SNMP Traffic Sensor
Hi I have 70 Computers that are workgroups(not AD) and connected to two same switch I install PRTG network Monitor ver 15.1.on one of these computers as a server. all the computers model are the same. I want to monitor network traffic on...
Tue, 10 Jun, 2025 at 10:42 PM
Adding custom SNMP Library causes 100% CPU server load?
Hello, I added a library for F5 Load Balancers to the snmplib. I followed the MIB Importer instructions and they seemed to import just fine. Well I had one issue, but I just had to remove a comma from the .txt file and that fixed the prob...
Tue, 10 Jun, 2025 at 10:42 PM
'(Response time) is unusually low/hi for this hour of the week' - new baseline
Hi, after update of the PRTG Server we have got many "(Response time) is unusually low", first of all for RDP sensors. How much time does it take to create a new baseline, i.e. the server should finish report about it if the tim...
Tue, 10 Jun, 2025 at 10:42 PM
PRTG install in ESXI
Hi all i have a hard time in configuring the PRTG to receive a netflow packet on a virtualized server. what will i do in esxi to let the PRTG receive the netflow packets forwarded by our router. Thanks regards nezky Article Co...
Tue, 10 Jun, 2025 at 10:42 PM
NetApp QTree Monitoring
Hey Guys, I have a problem with one of my sensors - all of my qtrees are getting monitored, but with one of them i get an error that changes between "Logon Failure: connection in use (code: PE029)" & "access denied"....
Tue, 10 Jun, 2025 at 10:42 PM
Documentation for configuration monitoring GC and Heap memory in PRTG.
Someone would have a document with Step by Step of Installing monitoring GC and Heap memory in PRTG ? Thank you for helping me... Article Comments Hello, Could you please elaborate in more details what exactly would you lik...
Tue, 10 Jun, 2025 at 10:42 PM
Notification change
Hello, I need to change Notifications setting for ca.1000 devices in one of their sensors. I just want to turn them of by changeing option to "Only use triggers defined below". Is there a way to change this in a one shot via web, ...
Tue, 10 Jun, 2025 at 10:42 PM
Display Last Value Mab Object with no Unit
I want to display last value of a particular sensor only, no other formatting (other than text), and no units. I've managed to create a custom map object with no other formatting, only the last value, however I can't get rid of the ...
Tue, 10 Jun, 2025 at 10:42 PM
Problem parsing API results when using JSON due to non-unique keys
When requesting data from the API, either historic or live, data is returned as an array of objects where each object represents a single item. The object is format as such: { "datetime":"12/1/2015 12:00:20 AM", "...
Tue, 10 Jun, 2025 at 10:42 PM
Map-object filtering
Hello, Is it possible to generate a map-object (sunburst or treemap) filtred by tags? i try to html edit in web-root directory with sensors, but no result now :( p.s. not full map! Filter only one map-object. Thanks for help, Ivan....
Tue, 10 Jun, 2025 at 10:42 PM
Assign custom sensor ID when adding sensor
Hello Experts, I want to know that is it possible to assign custom sensor ID to sensor manually instead that PRTG assigns the sensor a random sensor ID. Thanks Article Comments Hi, no this is not possible. PRTG automaticall...
Tue, 10 Jun, 2025 at 10:42 PM
How to choose a group that creates a round digrame
Hi, I have a question, How to choose a group that creates a round digrame ? I need make a round digrame whit map but I want select a groupes for this . How can I make this ? Thank's for attention Wal ! Article Comments...
Tue, 10 Jun, 2025 at 10:42 PM
wrong datatree version needed 7 found 8
my server with prtg 12 has broken. It was on win 2003. I have installed the new server on windows 7. I installed the same version of prtg 12.2.1.1833 and got this error. 1000 sensors, 6 probes. there must be a solution to this problem. ...
Tue, 10 Jun, 2025 at 10:42 PM
Graph/chart a returned SNMP Value
I have recently added a SNMP Custom String sensor for a wireless AP zonemanager (Ruckus ZoneDirector to be specific). I have the desired number that it returns, but it only gives me the current live number. I was wondering if its possibl...
Tue, 10 Jun, 2025 at 10:42 PM
How can I monitor avaya switches with PRTG?
I have a avaya switch ERS8806, so i try to create a community string with the following commands: snmp-server community public1234 group readgrp index first secname readview and snmp-server community private1234 group v1v2grp index secon...
Tue, 10 Jun, 2025 at 10:42 PM
Show DOWN(Acknowledged) group by "Acknowledged by"
Is it possible to list all DOWN(Acknowledged) and group the view by "Acknowledged by"? We want to inform the user who acknowledged the alarm that it's still down. Article Comments Sorry, sorting is not available fo...
Tue, 10 Jun, 2025 at 10:41 PM
I need to show all 32 Gb of RAM. How can I do that?
I have a Windows 2012 server with 8 cores and 32 Gb RAM and it is only showing 4 Gb. Article Comments Are you using the WMI Memory Sensor? Try SNMP Memory Sensor instead. Here you find an explanation (section Nonsensical or w...
Tue, 10 Jun, 2025 at 10:41 PM
SSL Security Check Sensor - Change Security Rating
Hello, to customize the new SSL Security Check Sensor a bit? We what to define our own definition for rating the accepted protocol version. E.g. SSL = Error TLS 1.0 = Warning TLS 1.1 = Warning I have chanced the lookup which works well....
Tue, 10 Jun, 2025 at 10:41 PM
How to remove the 'Device Comments' text from the variable
We have been working on using some of the additional fields in our parsing software to try and get information about the device/sensor. What we found with our last update is that in the variable for Device Comments, it appears to have adde...
Tue, 10 Jun, 2025 at 10:41 PM
New netflow "Top List" blank
On netflow sensor which is working I cant add new top-list or edit current top-list. When I click on it I got empty pop up screen with save and cancel button ? What could be a problem ? Article Comments Hi Kloby, Please ensure...
Tue, 10 Jun, 2025 at 10:41 PM
Trigger change notifications
Good morning, I have several sensors with one type of configuration that it´s not working properly, the trigger for any value change. I´ve enabled if the value change PRTG send a trigger notification to detect it, but in all of the cas...
Tue, 10 Jun, 2025 at 10:41 PM
High-precision ping sensor
Hello, How can i replace standard multi ping sensor to high-precision sensor? I have this utility: http://www.cfos.de/en/ping/ping.htm Article Comments You can't replace it, however you can use our EXE/Script Advanced sens...
Tue, 10 Jun, 2025 at 10:41 PM
what are the probe devices and sensors used for,and their need in prtg tool.
As iam new emnployee in some company who is using prtg tool i should know about prtg tool and its use,please share the knowledge about it.Thank you. Article Comments You might want to check out our various video tutorials to get...
Tue, 10 Jun, 2025 at 10:41 PM
Create script SSH for check size folder
Hi, i need to crate ssh script for monitoring a folder's space in CentOS. I created the script for check the space but i don't succeed to return the correct value to PRTG. In the sensor i return the code "Response not wellfor...
Tue, 10 Jun, 2025 at 10:41 PM
Exchange Mailbox (Powershell) sensor
This is simply to report to the community that it has been confirmed by tech support that the Exchange Mailbox (Powershell) currently doesn't support Archive mailboxes. The sensor will report the details for the active mailbox even if ...
Tue, 10 Jun, 2025 at 10:41 PM
How can I setup Voice Pager for notification ?
Voice pager is to call a phone number and then type a numeric number such as call back number. I have POTS line and modem to do pager call via USB or Serial. Have you guys ever implemented this kind of notification ? Article Comme...
Tue, 10 Jun, 2025 at 10:41 PM
logically combine sensor states
I would like to logically combine the state of three different sensors. The combined sensor should only go down if one specific of those three sensors goes down. I use a sensor factory with the following state logic: status(1001) and not ...
Tue, 10 Jun, 2025 at 10:41 PM
Monitor RSS Feed
Is it possible to monitor the RSS feeds of Amazon AWS or Office 365 for keywords? Or outage notifications? Article Comments Hello, thank you very much for your KB-Post. I'm afraid this may only be possible with Custom Exe...
Tue, 10 Jun, 2025 at 10:41 PM
SSH Sensors Question
Hi All, I am trying to query a CentOS box with ssh sensors. However, all of my ssh sensors are receiving the following error: "Server does not support diffie-hellman-group1-sha1 for keyexchange" Does anyone...
Tue, 10 Jun, 2025 at 10:41 PM
Why are charts/icon not showing in new email notifications?
The new email notifications are great! However, for some reason most of the notifications we get only show 1 chart image, and the company logo. The sensor icon and 2 of the 3 charts are not displayed. Can you provide troubleshooting steps? ...
Tue, 10 Jun, 2025 at 10:41 PM
Change default Device Tree View
Hi, is there a fast and simple way to change the default devie tree view in the web frontend? is there also an option to change it by default for user-groups? regards in advice. Article Comments Hello FlyingEagle, thank yo...
Tue, 10 Jun, 2025 at 10:41 PM
Miscellaneous Information "Sensors"
I'm not sure if this would be a new feature request or if something like this already exists. There are often times we have "misc" information about our devices that would typically go into a separate spreadsheet / configurati...
Tue, 10 Jun, 2025 at 10:41 PM
E-Mail notifications text with customer content
Hello I use e-mail notivications "test with customer content". After upgrade to V15.4.21.5482 i can not use the symbole <> in the emails. The <> will always replaced by {}. Is there any workaroung. Thank you. ...
Tue, 10 Jun, 2025 at 10:41 PM
XML Custom EXE/Script Advanced Sensor does not work on windows 2012 R2
Good afternoon. PRTG Server Installed on Windows Server 2012 R2. Agent installed on Windows 2012 R2. I am trying to adjust the sensor XML Custom EXE/Script Advanced - using a demo script. But it is not working. Writes No data since sta...
Tue, 10 Jun, 2025 at 10:41 PM
Returning values from an HTTP to email
Hello, I wanted to use PRTG to monitor a folder and return a count of files, and create a sensor that would check if the amount of files is greater than 10. I'm new to MVC. After doing some tutorials, I'm still not so sure how ...
Tue, 10 Jun, 2025 at 10:41 PM
PRTG is grouping sensors
Hi, I've installed the current version (15.4.21.5481) of PRTG on my server. After auto-detecting the sensors, PRTG is grouping all SNMP-sensors of one device. Even if I add new SNMP-sensors they are getting grouped. Is there any option ...
Tue, 10 Jun, 2025 at 10:41 PM