kb.paessler.com
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I understand that custom scripts are not supported, I am just trying to figure out why one server is working but the other isn't.
So we have 2 monitoring servers (different sites) We monitor the Hyper-V replication to the same host. B...
Tue, 10 Jun, 2025 at 3:00 PM
Dear, I have a custom sflow sensor and would like to visualize the unit in KB (volume) and not kbit/s (speed) on the chart, would it be possible?
Article Comments
Hi,
you can change the unit in the sensor settings in the secti...
Tue, 10 Jun, 2025 at 3:00 PM
Good morning,
I want to design a new map inside PRTG to create an overview over the server room. now I want to create icons for the different server racks we have.
In those server racks are of course multiple machines that are all being...
Tue, 10 Jun, 2025 at 3:00 PM
I have a need to setup a line on a bandwidth sensor that shows the limit of that particular link. I remember it being possible in the older versions of PRTG, but have not had any success finding where to set this up in 8.1.2.1776.
...
Tue, 10 Jun, 2025 at 3:00 PM
Looking at the requirements on the website, it says: "on Windows Server 2019, Windows Server 2016, or Windows Server 2012 R2".
Can I install a PRTG on windows10?
Article Comments
Officially we recommend using a Windo...
Tue, 10 Jun, 2025 at 3:00 PM
I'm trying to figure out if there is a way to have one Notification Template that is delivered during business hours and a different Template that is delivered after hours. I want to use one email address to notify during business hour...
Tue, 10 Jun, 2025 at 3:00 PM
Hello all,
We would like to see a possibility to include a comment as a requirement when e.g. pausing or confirming errors in sensors.
This has the background that we have over 20,000 sensors and would like to know why something is paus...
Tue, 10 Jun, 2025 at 3:00 PM
Good morning
Does anyone have a suggestion on how to monitor the card HBA on HPE Server DL380 gen10?
The path (active or dead), velocity and so on...
The HBA card is a QLOGIC QLE2692.
The Server is a Host of a VMware 6.7 cluster
A...
Tue, 10 Jun, 2025 at 3:00 PM
Aware PRTG can monitor DELL devices.
Would like to ask whether it can monitor VxRail infrastructire ? If yes, is there any document / KB which describe the corresponding senor's capability.
Found the following articles from the comm...
Tue, 10 Jun, 2025 at 3:00 PM
We have a Powershell script that check call admission control for a bigger Cisco Unified Communications Manager estate. We get more than 50 channels back. PRTG does try to show all, but we are outside of standard 50 channels.
How can we e...
Tue, 10 Jun, 2025 at 3:00 PM
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User story
As a PRTG user, I want to be able to filter the table of chann...
Tue, 10 Jun, 2025 at 3:00 PM
While I like having Active Directory authentication enabled, for security this means I cannot expose my PRTG instance to the internet.
When will PRTG support using OAuth or SAML authentication so I can use AzureAD which already supports M...
Tue, 10 Jun, 2025 at 3:00 PM
greatings
i have a issue with prtg snmp trap reciver and bindings!
my cenario is :
several veeam B&R servers monitor by veeam one .
veeamone snmp communication with prtg is all good and i recive trap messages in prtg
i want to monitor ...
Tue, 10 Jun, 2025 at 3:00 PM
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User Story
As a PRTG User, I don't want PRTG to rename my existing de...
Tue, 10 Jun, 2025 at 3:00 PM
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User story
As a PRTG user, I want to customize Device templates with para...
Tue, 10 Jun, 2025 at 3:00 PM
Hi, currently I'm using the version 21.2.68.1492 of PRTG, I want to use the allocator sensor but I don't find him in this version . He changed of name? or was wiped out in this version?
Article Comments
Hello, I don'...
Tue, 10 Jun, 2025 at 3:00 PM
I wanted to know when new members are added to the domain admins group, or any existing member deleted from the domain admin group.
Is it possible to put in something like?
if return value user1, user2, user3 value = 1 Matches OK
if an...
Tue, 10 Jun, 2025 at 3:00 PM
Hello,
I am trying to run a report or some sort of extract from PRTG to view sensor level erroring/downtime. So for example, we have a sensor monitoring a Virtual Machine ping. We want to know in the last year, the % of downtime that the ...
Tue, 10 Jun, 2025 at 2:59 PM
I have one server that has to keep TLS 1.0 enabled. Is there a way I can do either of these things?
- Send email when TLS 1.0 is disabled?
- Send daily email report for one server, showing the TLS portion? (SSL Security Check (Port 443) ...
Tue, 10 Jun, 2025 at 2:59 PM
Hello!
I have "Servers" group inside Devices overview, inside it we have a lot of physical servers connected as devices. Every server has "Ping" sensor connected to it. I want to find out what servers lost their Ping f...
Tue, 10 Jun, 2025 at 2:59 PM
Hi!
I just need to monitor a group of equipment trailers by basic PING to measure the total UP TIME of the systems. The generator of these systems require periodic maintenance. The equipment (generator) is started and stopped mostly ever...
Tue, 10 Jun, 2025 at 2:59 PM
I want to extract averages from multiple sensors, more specifically from an entire tag (sensorping) using API to generate CSV or XML file. In the documentation I found only to obtain averages from a single sensor (https://www.paessler.com/m...
Tue, 10 Jun, 2025 at 2:59 PM
Hi Dear Support Team,
Is it possible to calculate extra (over limitation/threshold) traffic of a graph in a specific period of time?
I mean, i want to define a limitation/threshold for data usage in a month for a graph. And at the end of th...
Tue, 10 Jun, 2025 at 2:59 PM
Hello,
I would like to know how to create a report with the top 10 sensors that gave the most problems in the month.
Is there a way to do this?
Thank you.
Article Comments
Hi!
For your demands I suggest trying out PRTG...
Tue, 10 Jun, 2025 at 2:59 PM
hi guys!
For me and my collegae's the management has set up an score for the ICT department. We decided to use the downtime of our servers / programs like SQL etc.
I had the following plan:
add all servers
add sensors to the c...
Tue, 10 Jun, 2025 at 2:59 PM
I like how I can get a quick report of Probe connection issues from Logs|System Events|Probe Related. I would like to go back further than what this log shows (only 1 week), even being able to filter on specific probe objects. I would als...
Tue, 10 Jun, 2025 at 2:59 PM
In prtg i added IoT devices using the HTTP advanced sensor.
Is it possible to show details of each sensor (temperature, motion, humidity, light) on a floor plan image in a dashboard?
Article Comments
Hi there,
You can upload ...
Tue, 10 Jun, 2025 at 2:59 PM
I'm working thru our WiFi setup with an instance of PRTG as our monitoring solution.
I'm trying to find a way to monitor bandwidth usage. Both clients connected to the AP's and the traffic per SSID.
Current setup:
- 2 - 2504...
Tue, 10 Jun, 2025 at 2:59 PM
I want to display different services in one donut is this possible?
Article Comments
Hi,
Could you please let me know if you mean services or statuses?
Aug, 2020 - Permalink
I mean services.
Thanks
Aug, 2020 - Perma...
Tue, 10 Jun, 2025 at 2:59 PM
Can I change the background and layout of the PRTG dashboard? If so, how do I do this?
Article Comments
Hi,
It's not possible to change the default layout of PRTG, but you can create your own dashboards, by using the Map...
Tue, 10 Jun, 2025 at 2:59 PM
Bom dia!
Estou procurando como alterar o mapa, e sua estrutura,
como classificar os dispositivos desconhecidos que foram encontrados automáticamente
Article Comments
Hi!
I kindly ask you to communicate in English, as this i...
Tue, 10 Jun, 2025 at 2:59 PM
I want to create a map that has the floor plan of our building and show our printers' physical locations on the map. I've added the floor plan as a JPEG image to webroot/mapicons/iconset8. The original image's size in the iconse...
Tue, 10 Jun, 2025 at 2:59 PM
Hi :-)
I have a little question.
I have 3 NAS from Synology with 4 LAN-Ports.
Every NAS is connected to 2 different Switches.
On the switch device details, my connections are renamed, p.ex.
Switch 1
Connection to NAS1:1,
Connection...
Tue, 10 Jun, 2025 at 2:59 PM
How do I create the 'table', pls i saw from someone using PRTG on a screen of about 70 inches, the charts or the table has green boxes to represent various subnets/sites arranged in a rows and coulmns, the Boxes turns Green signifyi...
Tue, 10 Jun, 2025 at 2:59 PM
Hi Team,
How can I display multiple graphs for 1 sensor with just the particular channels I am interested in. A graph with 10 channels is unreadable. This could be as a map, report, anything.
I've set up PRTG to collect the data I w...
Tue, 10 Jun, 2025 at 2:59 PM
Hello! My network administrator wants to create a device tree view which will display only groups (devices) he want. How i can help him? Will it possible to create custom view with common device tree or Library or other instruments? Thank y...
Tue, 10 Jun, 2025 at 2:59 PM
Hi,
Firstly i would like to say that PRTG is perfect software for monitoring with a lot of tools and possibilities. So sometimes this possibilities makes me confused, so i faced one problem.
I've add new group "test" and add...
Tue, 10 Jun, 2025 at 2:59 PM
i assigned tags to my sensors, devices and groups.
i want to search based on tags and maybe use AND and OR operations in my search syntax for example i have assigned a tag called 3850_CPU to all my 3850 switches cpu sensor and i have assig...
Tue, 10 Jun, 2025 at 2:59 PM
Hello,
In my PRTG installation there are different locations with each it's own probe.
Each probe has the following sections "development", "acceptance", "production".
I want to create a map with a single...
Tue, 10 Jun, 2025 at 2:59 PM
hello. help please:
How can i set a notification for multiple devices with the same sensor. for example for icmp on 10 or 20 devices. the notification must be one for every device.
Article Comments
Hello, we appreciate your co...
Tue, 10 Jun, 2025 at 2:59 PM
Can I show the same type sensor in a group?
please help me!!
Article Comments
Hello,
In order to display sensors from the same type as sunburst in a map, create first a library and then a custom map object.
Aug, 2016 - Perm...
Tue, 10 Jun, 2025 at 2:59 PM
I wanted to group sensors according to their category (ping, disk space etc.) from different devices but i figured it's not possible. so i'm trying to group them using tags. Is there any way I can put these group of tags and place ...
Tue, 10 Jun, 2025 at 2:59 PM
If you're looking for a way to automatically add sensors, groups or devices to an audio alarm map object based on the tag of the sensor you can do it using this work around:
1) Create a library, with a library node set to show objects...
Tue, 10 Jun, 2025 at 2:59 PM
I need to change the state trigger for a cpu sensor for a specific set of probes. How do I go about doing this specifically for these without having to trawl through 6000+ sensors
Article Comments
If you want to set up a trigger...
Tue, 10 Jun, 2025 at 2:59 PM
Hi,
I have a custom sensor running a powershell script on my prtg server.
The purpose of the script is to query a Hyper-V cluster for machine status since we do not have SCVVM.
The way it is written is that PRTG calls a runner script th...
Tue, 10 Jun, 2025 at 2:59 PM
My Company works with a few different VLans.
I'm currently setting up a new PRTG Server, since our old one is almost 6 Years old.
The new server can reach the different vlans via a Firewall Route.
So in the firewall there is a Route fro...
Tue, 10 Jun, 2025 at 2:59 PM
Is it possible to do math on a single sensor? I have a water sensor that defaults to 0 when water is present, and 100 when dry. I'd like to get the raw number, subtract 100, then multiply by -1. That would convert the scale to dry = ...
Tue, 10 Jun, 2025 at 2:59 PM
WMI Service Sensor displays a list of selectable services but it does not display *ALL* services. How do we fix WMI Service Sensor, so that its list matches "services.msc" on the Windows server? We want to be able to monitor any...
Tue, 10 Jun, 2025 at 2:59 PM
Dear Team ,
We would like to add Hyper-v vms IO monitoring so can you please guide so we can follow steps and get it done.
Regards,
Uday Patil
Article Comments
Hello,
a couple of I/O metrics are available with disk-centric...
Tue, 10 Jun, 2025 at 2:59 PM
We've had a IT watchdog 100p running for a long time and it used to work in PRTG. However, after several acquisitions of WatchDogs (by Geist and Vertiv), the MIB's changed and broke.
I've loaded the latest Watchdog firmware (3...
Tue, 10 Jun, 2025 at 2:59 PM
Hi,
I was just trying to add the above mentioned sensor to our system. After recognizing I need a FQDN instead of IP I now run into this problem while trying to add the sensor:
Sorry, the scan for available monitoring items has failed!
...
Tue, 10 Jun, 2025 at 2:59 PM
Hello,
I would like to set up PRTG to put CPU probe in DOWN status if it lets say over 90% of CPU usage in 5 minutes time.
How can i do that?
Article Comments
Hello There.
You can configure when the sensor state shows as a...
Tue, 10 Jun, 2025 at 2:59 PM
Hi Paessler,
After I update one of our PRTG servers to version 21.3.69.1333 x64, the Powershell script sensors stop working, before the update it is completely working 100%. Even the demo PowerShell script sensor is not working. But trie...
Tue, 10 Jun, 2025 at 2:59 PM
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User story
As a PRTG user, I want the oracle tablespace sensor to include a...
Tue, 10 Jun, 2025 at 2:59 PM
Hi,
Is there a possibility to create a custom Donut_Alarm mapobject that displays the info for the devices (Up/Down) instead of sensors? What changes can we do for it?
Thank you.
Article Comments
Hello Armelin,
Thank you for y...
Tue, 10 Jun, 2025 at 2:59 PM
I'm only able to add groups to Local Probe and not Root. How do you add groups to Root?
Article Comments
Hello,
it's not possible to add groups to the Root-level. Only Probes can be directly under the root.
Best rega...
Tue, 10 Jun, 2025 at 2:58 PM
Hello everyone, I have a question, in order to use a sensor for Exchange, what kind of privileges do I need?
I've been reading in the documentation, that to monitor for example concurrent users, I see in the documentation that I need a ...
Tue, 10 Jun, 2025 at 2:58 PM
We have a central Monitoring PC in our Buro on which the Web-Interface of PRTG is running 24/7. Now i wanted to Install PRTG Desktop, but after i installed it and tried to start it, i get an error message saing "MSVCP140.dll not found,...
Tue, 10 Jun, 2025 at 2:58 PM
After upgrading to v21.2.68.1492 x64, my custom Powershell XML sensors are starting to give the above error. After logging the result of the script, after the </prtg> a zero suddenly appears, that was not there in the previous PRTG ve...
Tue, 10 Jun, 2025 at 2:58 PM
Hello, i have a issue today, the web server from core is not available, so i tried to use admin tool to stop and the start server core service but the service does not stop ( ok to stop probe service).
Do i have to reboot the virtual machi...
Tue, 10 Jun, 2025 at 2:58 PM
Hello we use BulkSMS and got the information, the BulkSMS changes there infrastructure starting 15.7.2021: https://www.bulksms.com/developer/eapi/tls.html
Will PRTG change the url in a future version automatically or do I have to create an ...
Tue, 10 Jun, 2025 at 2:58 PM
Got a Hyper-V cluster that needs monitoring. Problem is that when a guest is moved to another host, it shows as failed on one node, and does not show up on the other node before next autodiscover
Article Comments
vMotion on Hype...
Tue, 10 Jun, 2025 at 2:58 PM
I have a web site ( http ) access can be done by 3 ip in data center distributed .
I need a sensor that performs the test ( nslookup ) to show the IP address active for the web site.
Example
C:\Users\>nslookup
> server 8.8.8.8...
Tue, 10 Jun, 2025 at 2:58 PM
Hello,
We have a new PRTG cluster but we are unable to change the prtgadmin password on the slave server. Is there are special procedure we have to follow?
Regards,
Rick
Article Comments
Dear rickdohmen,
Thank you for y...
Tue, 10 Jun, 2025 at 2:58 PM
Hi All
I try to creat a REST custom sensor that counts the number of items in the response array.
Response:
{
"TicketID": [
"156319",
"156312",
"156050",
&q...
Tue, 10 Jun, 2025 at 2:58 PM
Can I use the 64bit version of Powershell in an EXE/Script Sensor in PRTG?
Article Comments
This article applies to PRTG Network Monitor 9 or later, installed on a 64bit OS
How to Use 64bit Powershell with EXE/Script Sensors
...
Tue, 10 Jun, 2025 at 2:58 PM
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User Story
As a PRTG User, I want Placeholder for SNMP v3 credentials. We...
Tue, 10 Jun, 2025 at 2:58 PM
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User story
As a PRTG user, I want a Sensor that can detect a server resta...
Tue, 10 Jun, 2025 at 2:58 PM
Hi I am working with a WISP to monitor their backhauls on a private network using a PRTG instance. We are mostly working with mimosa products for the backhauls, our goal is to have an alert notify us if the traffic on one of these backhaul ...
Tue, 10 Jun, 2025 at 2:58 PM
Hi, we have a probe we want to delete, but the delete button is greyed out, can anyone suggest why? Logged in as system administrator.
Article Comments
Try right-clicking the probe in the web interface, and see if the option to ...
Tue, 10 Jun, 2025 at 2:58 PM
Hi everyone!
Hi everyone.
I was very glad that keyboard shortcuts for tools appeared, and immediately got upset that they did not work.
I was not even lazy and found the instruction, but nothing helps - the keyboard shortcuts do not ...
Tue, 10 Jun, 2025 at 2:58 PM
Hi,
here comes the scenario:
Monitor folder from 07:00 to 18:00 => Easy, just setup the schedule.
I want to be notified if during this period no new files arrived in the folder.
The problem is, that the files are only temporary in th...
Tue, 10 Jun, 2025 at 2:58 PM
Hello all,
I need to monitor two devices or two sensors within one device, but only one of them needs to be active at any given time. Of course, I can do this using a business process sensor, but then one of the two sensors that I use as ...
Tue, 10 Jun, 2025 at 2:58 PM
Hi,
I use the SNMP NetApp System Health on my NetApp. Today, I have this error "The storage of the device is full. (code: PE137)"
What does it mean ? The storage is not not full..
Article Comments
The NetApp create...
Tue, 10 Jun, 2025 at 2:58 PM
Hello,
i would like to check Filecount or Filedate in a Folder where Backupfiles are located.
My Problem is that the Folder for these files is freshly created everyday with the date.
So i have Folders like "19-07-2021", "20...
Tue, 10 Jun, 2025 at 2:58 PM
I noticed that PRTG doesn't store the sensor messages in the historic data. Is there a way to record them so I can search through them?
Article Comments
Currently we're only storing the numeric results of the actual sen...
Tue, 10 Jun, 2025 at 2:58 PM
-how can automate the alerts so that respective person get proper alerts automatically.
-can i run a script
-or do i have any integration option to setup using APIs.
Article Comments
Could you elaborate this further? Did you alr...
Tue, 10 Jun, 2025 at 2:58 PM
Arguably one of the core so important features of prtg is its ability to notify users of alert conditions. While there are some excellent elements of the prtg notification system (redundant email server settings, excellent push notification...
Tue, 10 Jun, 2025 at 2:58 PM
I have a number of devices that I am monitoring that are all identical. I need to add a State Trigger and notification to them all. All are on different probes.
Is there a way I can do this with a bulk edit, or through the API?
Ar...
Tue, 10 Jun, 2025 at 2:58 PM
Is there a way to get the System Information trough the API Interface? Like http://yourserver/api/table.xml?content=sensortree.
Article Comments
The system information tab contents are not available via API as of now. Sorry!
...
Tue, 10 Jun, 2025 at 2:58 PM
We just noticed that there is no notification if the CPU load is at 100%, it still is GREEN. We want to make sure that if the CPU utilization is above 80% it turns yellow for warning and above 90% it is Red for down. How do we do this for...
Tue, 10 Jun, 2025 at 2:58 PM
Is it possible to disable or enable notification inheritance on multiple sensors. Not per device but spread out over multiple devices and probes?
Article Comments
Notifications cannot be edited via Multi-Edit, unfortunately. Th...
Tue, 10 Jun, 2025 at 2:58 PM
we need apply thresholds on ping sensors to multiple devices, around 290 devices, we need to setup a max threshold to 200ms. and change de sensor state to warning state.
can we apply this to multiple devices at the same time?
Arti...
Tue, 10 Jun, 2025 at 2:58 PM
Good Morning:
I am attempting to set up PRTG to send email notifications to customers when they reach certain threshholds of traffic m(lets say 50%, 75% 95%), but individually per IP, so as to not alert other customers as well as give awa...
Tue, 10 Jun, 2025 at 2:58 PM
I would like to get an email from any of our monitored servers whenever the C drive gets above 90% utilized. Do I need to configure this on each individual server or is there a way to set this globally for all servers?
Article Comme...
Tue, 10 Jun, 2025 at 2:58 PM
Hallo zusammen,
ist es möglich Benachrichtungen vom Sensortyp abhängig zu machen anstatt auf ein Gerät oder Gerätegruppe?
Habe hierzu leider nichts gefunden..
Vielen Dank im Voraus!
Article Comments
Hallo,
du erstellst ein...
Tue, 10 Jun, 2025 at 2:58 PM
We have multiple internet links with distinct ISPs connected to a single firewall/router. It may happen that one of our links goes down and we won't notice it because of automatic fail-over to WAN link B. Once the secondary (B) connecti...
Tue, 10 Jun, 2025 at 2:58 PM
I'm using the standard PRTG QNAP sensors, but they don't seem to "see" my expansion unit. How can I monitor this? I would like to monitor the expansion unit's hardware and also the disks from these other units.
...
Tue, 10 Jun, 2025 at 2:58 PM
Goodmorning,
I've got an SNMP sensor that monitor the bandwidth of a line and I set a limit (in the channel) to show the warning and error status (my line is a 8Mb so if the bandwidth is >= 6.5Mb is warning, >= 7.5Mb is error). ...
Tue, 10 Jun, 2025 at 2:58 PM
Hello Dear,
I installed PRTG on my computer. But until then, I can not get emails from notifications. So I would like your assisatance to diagnose the problem and solve it.
kind regards
Article Comments
Hello cedric,
Please...
Tue, 10 Jun, 2025 at 2:58 PM
Hello!
I read article about how to monitor processes in Linux (https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063726).
I created new sensor with help of "SNMP" and "Basic Linux Library". I cho...
Tue, 10 Jun, 2025 at 2:58 PM
Is it possible to control an interface (I.E. disable it) if the interface receives too much data in one go? I.E. typical data stream (multicast data) is 10Kbps - but if it exceeds that, I want the interface to disable immediately.
...
Tue, 10 Jun, 2025 at 2:58 PM
we have remote probes installed at around 20 locations. the problem is when the site/remote probe is down/disconnected we didn't get any notification. can you help me on the same, please?
Article Comments
Hi there,
Did ...
Tue, 10 Jun, 2025 at 2:57 PM
hi everyone
My question is about if can i have an possibility to receive alerts by email ?
Article Comments
Hi Nafoufa,
That's one of PRTGs main features ;) Please check out the video Introduction to Notifications and the...
Tue, 10 Jun, 2025 at 2:57 PM
Hi,
I'm new at using PRTG and was wondering how do I better represent our bandwidth? We have 100mbps up and down given by our ISP. How can I make it look like that if all of our traffic is almost 100mbps up or down on a sensor?
...
Tue, 10 Jun, 2025 at 2:57 PM
Hello , is it possible to monitor a folder on a windows server (eg C:\temp) and to action a job (sent alert ; run batch file) when certain conditions are met (specific file arrives or folder gets to X meg size)?
Article Comments
...
Tue, 10 Jun, 2025 at 2:57 PM
I would like to create a sensor that monitors a pool of redundant servers that will alert if the number of healthy servers is less than 5. I would like to do this without coming up with a list of every sensor ID, so that it would be dynami...
Tue, 10 Jun, 2025 at 2:57 PM
Hi
I'm using the File sensor in PRTG to monitor SQL Server log files, Specifically, I have thresholds set up to alert me if a log file grows beyod 4GB as that indicates a problem with our SQL scripts. However I seem only able to get t...
Tue, 10 Jun, 2025 at 2:57 PM
Hi,
We just deployed PRTG and have 1000 sensors up and running. Now we notice that none of the SMTP sensors have limits. Can I change all smtp sensors in use to have lets say 500msec as upper warning and 1000msec as upper error?
once th...
Tue, 10 Jun, 2025 at 2:57 PM
We have tested some IP SLA Sensors. But given following scenario:
We setup a sensor that sends a UDP echo 10x/second to a destination. PRTG gets his values after 10sec (earliest you can configure PRTG to do). So for each read, there shoul...
Tue, 10 Jun, 2025 at 2:57 PM
