kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

no graphs after upgrade to 13.2.3.2166
after a recent upgrade to 13.2.3.2166, our users (with IE8) cannot load the graphs anymore in the maps. what can I do to solve this? the error is: (I blanked out the ip.adress) Webpage error details User Agent: Mozilla/4.0 (compatible; MS...
Tue, 10 Jun, 2025 at 2:19 PM
[PREVIEW] 13.1.3.1475 devices page
How do you get 13.1.3.1475 to show the different devices status by colour? (like in the older version?) Also, why does the login page now not center in the window? The "news feed" is also not needed! Article Comments ...
Tue, 10 Jun, 2025 at 2:19 PM
PRTG Network monitor Device Tree View
Hi I have just upgraded our companies PRTG Network monitor to 13.2.3.2166. I noticed that in the Device Tree View; Down Sensors for a Group (which is not expanded) appear in individual boxes whilst the up sensors are all displayed in one...
Tue, 10 Jun, 2025 at 2:18 PM
I receive a Bad Gateway error using XenServer Host sensors. What can I do?
When adding Citrix XenServer Host sensors to the corresponding device in PRTG, I do not receive any data, but the sensors are down and return the error message “The remote server returned an error: (502) Bad Gateway.” However, calling the s...
Tue, 10 Jun, 2025 at 2:18 PM
Sensor Win API Eventlog Bug
The sensor I set up is EventLog sensor with a filter of EventID = 1. Generally, this sensor has 0.02 events per second. But I observed the following: 5/27/2013 9:50:00 AM - 9:55:00 AM 5 # 0.02 #/s 0 % 100 % 5/27/2013 9:45:00 AM - 9:50:00 ...
Tue, 10 Jun, 2025 at 2:18 PM
How can I monitor if a file exists on a Linux Server?
I need to monitor if a file exists in a specific directory on a Linux Server, in order to trigger an alarm if it does not exist. How can I do that? Article Comments Hello, I'm afraid this can only be done with a self-writt...
Tue, 10 Jun, 2025 at 2:18 PM
How can I export sensor configuration into Excel?
I would like to be able to export the PRTG configuration on a regular basis into a human readable Excel data table that can be sorted and filtered, the contents including device name, sensor name, sensor type, scan interval, schedules, chan...
Tue, 10 Jun, 2025 at 2:18 PM
Report for Tracking System Changes
As changes are made to monitors and schedules for example, it states in the log that a change was made to a schedule and to "See history for details." However, there is no place to view the history of changes to this particular...
Tue, 10 Jun, 2025 at 2:18 PM
How to get HTTPS access to server back working after new license?
I have been using PRTG for two years, with local and remote HTTPS access to the network monitor.. I purchased a new one-year license yesterday. When I installed the new license, the Server Administrator was unable to configure SSL on port 4...
Tue, 10 Jun, 2025 at 2:18 PM
Trying to update from 12.4.6.3230 to13.2.3.2064 Fails
The Install Log shows the following. 2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:...
Tue, 10 Jun, 2025 at 2:18 PM
Netflow V9 not working
We have setup a Netflow V9 probe/sensor. We have it set for port: 2055 We know the packets are flowing to the server which is a VM, because we used netflowtest.exe, but the information is not going into PRTG Network Monitor. Does anyone...
Tue, 10 Jun, 2025 at 2:18 PM
Keep a sensor in alert state untill acknowledged
Is it possible to keep a sensor in a specific state untill I acknowledge the state? Example: I check a mailbox with the MAPI sensor and an alert will be raised if the subject contains the string "error". The check is done every ...
Tue, 10 Jun, 2025 at 2:18 PM
How does the SQL Sensor negociate the port when set to automatic?
My sensor gets a timeout error I believe because its not able to automatically determine the port and I am trying to troubleshoot why. Article Comments If no port is specified, the sensor will try to connect to the default port ...
Tue, 10 Jun, 2025 at 2:18 PM
I have got the iPad PRTG App, but cannot get it working
My server is on a IP 172.16.8.3 and there is no funny setups. Straight forward AD setup I enter the IP address and username and password, but the I get a error "NSURLErrorDomain Error 404" Can someone assist me with this plea...
Tue, 10 Jun, 2025 at 2:18 PM
Monitoring Switch interfaces
hello folks, All i want is to monitor my switch interfaces status ( up/down ) & as soon as the interfaces goes down , prtg should communicate to me via email. i want to achieve this via snmp configuration of my switch snmp-server co...
Tue, 10 Jun, 2025 at 2:18 PM
How to use a SSL certificate
Hello, I'm trying to use our own SSL certifivate but I had no luck yet. Our certificate came along with the following files: AddTrustExternalCARoot.crt COMODOHigh-AssuranceSecureServerCA.crt prtg_tmts_nl.crt I looked here h...
Tue, 10 Jun, 2025 at 2:18 PM
How do I detect bottle necks using PRTG
The network connection speed can vary across the site and this becomes more evident when using the Internet. I wish to pin point the device or devices that are causing the issues. Article Comments Please have a look at How do I ...
Tue, 10 Jun, 2025 at 2:18 PM
How can I easily change many sensor settings by manipulating the template that created them?
I now have about 200 servers that I am monitoring, all of these created with a template. So far so good - however now I need to change the trigger value of a memory sensor on ALL of these machines. Logic sense dictates that I only need to...
Tue, 10 Jun, 2025 at 2:18 PM
Sypervision of physical Serveur
I would like to supervise the RAID Serveur (Dell, Fujitsu and other). I try to active SNMP in the iRMC and iDRAC card but, no disc is detected. This serveur are server virtualization. It's possible to use the sensor "Hardware Perf...
Tue, 10 Jun, 2025 at 2:18 PM
Problem with Cluster
Hello today we have the problem https://www.dropbox.com/s/1ddc91xx9oor0ba/Message%201.PNG After this all test from 1 node return message "Invalid class typecast" Article Comments Please forward us an email to support@...
Tue, 10 Jun, 2025 at 2:18 PM
Change device icon on map
I am running PRTG Enterprise v13.2.3.2134 and can no longer change the default device icon used on a map. Before I would just click on the node, within the Map Designer, find an appropriate icon from the properties view on the right and do...
Tue, 10 Jun, 2025 at 2:18 PM
Setting value lookup in advanced custom sensor script.
How do I associate a lookup with all channels of a custom advanced (EXEXML) sensor without having to manually go to the page of each channel and selecting the value lookup? Article Comments Please use the feature Multi-Edit. ...
Tue, 10 Jun, 2025 at 2:18 PM
"Error reading response: missing /prtg"
"Error reading response: missing /prtg" keep getting this error on vmware soap sensors and a couple of wmi and sip sensors. probe is running on a w2k3 server, with .net 4 installed. haven't seen this problem before. if i h...
Tue, 10 Jun, 2025 at 2:18 PM
The Windows on your probe system is too old...
We keep getting this error message randomly on all kinds of WMI sensors and Hyper-V sensors. "The Windows on your probe system is too old. Please update to at least Windows Server 2008 or Windows Vista(we strongly recommend Windows...
Tue, 10 Jun, 2025 at 2:18 PM
How to create one sensor with two OID values?
How to create one (SNMP Custom) sensor with two OID values? (without using Sensor Factory) Article Comments This is not possible. SNMP Custom sensors use one OID per sensor. Only SNMP Traffic sensors allow for two channels (in /...
Tue, 10 Jun, 2025 at 2:18 PM
Add rectangle to map
Is there an easy way to group a bunch of related devices on an existing map inside a black triangle? When I try to do this by adding a "White box with black border" from the Objects group under the Properties pane, all of my e...
Tue, 10 Jun, 2025 at 2:18 PM
Sensor Delayed Down?
Is it possible to add a delay to a sensors down state? For example: Register a sensor as down only when the value of a sensor remains above the error threshold for 5 minutes. If the value goes below the threshold within these 5 minutes no...
Tue, 10 Jun, 2025 at 2:18 PM
Details Trigger ID
Hello, I should like get details about logs notifications which have ocurred but I don't know what was the trigger event called. For exemplo, in the log of sensor there are many "notifications info" with "Threshold Trig...
Tue, 10 Jun, 2025 at 2:18 PM
Windows Print Queue Sensor error
I am trying to use the Windows Print Queue Sensor to monitor the printer queues on my Windows 2003 print server. Most of the printers come up just fine but there are some that I keep getting this error message: Protocol Error: An exception...
Tue, 10 Jun, 2025 at 2:18 PM
Error State Disconnected ports
I have many switches that PRTG is giving be on and off error states on Ports that have nothing connected. Why does this happen and how can I turn it off? Article Comments If you go to these sensors, there should be a section in...
Tue, 10 Jun, 2025 at 2:18 PM
Where can i get the CheckBE plugin?
We recently heard about a Symantec Backup plugin for prtg called CheckBE. From were can we get this? And is it free? You mention it in the press messages also. Article Comments Hello, please have a look at http://www.prtgplugi...
Tue, 10 Jun, 2025 at 2:18 PM
Minor Issue With Cross Reference Section
Hi, I have noticed an issue on the Cross Reference section of the site (v13.2.3.2166). The notification column can redirect on some sensors to the following URL: http://<PRTGSERVER>/sensor.htm?id=xxxx&tabid=10 With the messa...
Tue, 10 Jun, 2025 at 2:18 PM
NOOB Question; How do you install add-ons?
I worked through the manual and FAQs... this one has to be so simple everyone already knows the answer. The PRTG installation has a "Custom Sensors" folder. I assume you place the add-on image in one of the three subdirectories...
Tue, 10 Jun, 2025 at 2:18 PM
PRTG don't see the NIC
Hi, I'm interesting about monitor bandwith of some devices in my network, I only have PRTG free version (no trial, no complete) because I'm using this program for a project, have no economic resources and It will take more than 30 d...
Tue, 10 Jun, 2025 at 2:18 PM
Checking a process doesn't exist
Overnight I have a process on a server which does an integrity check of a database. I want to create a check during business hours that alarms and notifys if the process is running. However when I've tried to do this the sensor alarm...
Tue, 10 Jun, 2025 at 2:18 PM
PRTG Network Monitor support "Windows 7 Home" as a monitored device (through WMI)?
PRTG Network Monitor support "Windows 7 Home" as a monitored device (through WMI)? Article Comments You should be able to monitor Windows 7 Home through WMI you would just need to allow the service to be contacted thro...
Tue, 10 Jun, 2025 at 2:18 PM
Sensor for network connectivity / custom sensor with setup dialog?
Hell Paessler Support, I would have need for a sensor that detects the state of a windows network connection. I would like to know when a connection goes from "enabled" to "network cable unplugged" and so on. I do not ...
Tue, 10 Jun, 2025 at 2:18 PM
Map stuck on loading... after updating to 13.2.3.2166
Hello, we just updated to the newest version of PRTG with the Auto-Update function and we encountered a problem with a map. When to map starts refreshing, the status loading... appears but the map doesn´t refresh. We are using a map wit...
Tue, 10 Jun, 2025 at 2:18 PM
Why are dependencies taking so long to get paused and unpaused
I have a device representing a host ESX server, and a set of devices representing the Virtual machines on this host ESX server. I've currently made all the VM devices dependent on the ping sensor of each VM respectively, and I've ma...
Tue, 10 Jun, 2025 at 2:18 PM
Why does the Dell PowerVault MDi sensor add unavailable disks?
Most MDis that are in use offer different interfaces to which you can attach your volumes. Those volumes are only available on the interface they are attached to and so is their monitoring data. Why does PRTG provide a list of all volumes a...
Tue, 10 Jun, 2025 at 2:18 PM
sFlow stopped working two days ago
Hello, I've been monitoring several Fortigates using sFlow without any paritcolar problem until two days ago: they all stopped working the very same moment and the same hour of the day (about two days ago). The netflow enabled on a...
Tue, 10 Jun, 2025 at 2:17 PM
Can I save an email recipient in a report to run manually?
Thus far in 13.2.3, I haven't found how to save a default email address for on-demand reports, or even how to create a pick list of recipients. Where should I look to avoid retyping a long email whenever I send myself a PDF report? ...
Tue, 10 Jun, 2025 at 2:17 PM
Netflow v9 Toplists
I have recently added a v9 Netflow sensor to PRTG (v12) which is working well and collecting data. The only query I have is how long it takes for PRTG to start generating top lists as the customer the sensor has been created for is very kee...
Tue, 10 Jun, 2025 at 2:17 PM
Barracuda Web Filter 310 & SNMP v2c
I have a customer running a Barracuda Web Filter 310. The system claims to have SNMP enabled over v2c, has the community string configured and it has the PRTG server IP listed as allowed for SNMP requests. There is a settings for SNMP tra...
Tue, 10 Jun, 2025 at 2:17 PM
Question about Missing OID on HP Printers
Hi guys, I don't think there is an answer for my unique situation but I wanted to see if there was something I hadn't thought of. I have an HP Laserjet 2430 and I am trying to pull the toner and tray paper information. The stock one...
Tue, 10 Jun, 2025 at 2:17 PM
failover cluster sensors down for no reason.
We installed a failover cluster, and slowly moved sensors to it, and it was working fine. Today, for no explicable reason, many of the sensors (mostly those for which we'd written custom vbscript sensors) went down, with the error (Exte...
Tue, 10 Jun, 2025 at 2:17 PM
Can I get smaller map markers on the geo maps of PRTG 12+?
On the Geo maps we have a large number of sites and i wanted to know if there is a way to change the map icons from the big boxes back to pins? Can fit WAY more pins on a map then those larger boxes. The boxes mostly fill the entire map ...
Tue, 10 Jun, 2025 at 2:17 PM
Cisco Router Process Data
I was wondering if there is anyway for PRTG to capture the CPU utilisation of a process on a Cisco router? We currently have a router that occasionally suffers from small bouts of 100% CPU utilisation but at random times and we are struggli...
Tue, 10 Jun, 2025 at 2:17 PM
Checking sensor at specific time
Is it possible to check a sensor at a specific time? Eg. I want to check a sensor once every 24 hours at 10:00 am. Article Comments hallo, not at the moment, sorry. the best way to achieve tis is to use a schedule for the se...
Tue, 10 Jun, 2025 at 2:17 PM
Set/unset Sensor State via SNMP-Trap
Hi, I'm wonderng about a "missing feature", that is a daily one in working with snmp-traps - from my not very deep knowledge about snmp. Maybe it is also there but I do not know how to manage it. My scenario: I have a comm...
Tue, 10 Jun, 2025 at 2:17 PM
HTTP Apache ModStatus Totals Sensor
Hello, we want to use the HTTP Apache ModStatus Totals Sensor and the HTTP Apache ModStatus PerfStats Sensor to monitor the status of connections, CPUload and so on. My problem is that PRTG automatically append "/server_status?auto&q...
Tue, 10 Jun, 2025 at 2:17 PM
Groups in devices
Feature request: Groups for sensors (I´m Aware of libraries) Article Comments I'm afraid this is not up for consideration at the moment, seeing as this nomenclature provides the structure of the device tree. Seeing as we are...
Tue, 10 Jun, 2025 at 2:17 PM
Where is the trafic coming from
Periodically we have a higher than normal amount traffic accross a particular interface. How can we use PRTG to find out where this traffic is originating from? Could Similar Sensors Analysis help us with this? Article Comments ...
Tue, 10 Jun, 2025 at 2:17 PM
New user wanting bandwidth to and from Mac mini
I am a new user who is trying this network monitor for the first time. As an IT consultant, I thought I should have a look at this in case it made sense for one of my clients to have within their network(s). On my own network, I have a M...
Tue, 10 Jun, 2025 at 2:17 PM
Add CBQOS be to Cisco device template
I would like to start monitoring Class Based QoS queues on our Cisco routers. I would like Paessler to automatically add the CBQOS mibs into the Cisco Router template so that these queues are automatically discovered and monitored when addi...
Tue, 10 Jun, 2025 at 2:17 PM
PRTG services startup cause boot delay WinXP SP3
I've been suffering a five to seven minute delay booting, and finally isolated it to the two PRTG services. After disabling both, booting delay went away. I am aware of the probe service startup problem with Windows XP, as I experience ...
Tue, 10 Jun, 2025 at 2:17 PM
Map Designer Objekt ausrichten
Guten Tag, ich habe heute das Update 13.2.3.2220 installiert. Jetzt kann ich die Objekte im Map Designer nicht mehr mit den Pfeiltasten ausrichten. Soll das so sein oder mach ich was falsch? Danke. Article Comments Aktuell i...
Tue, 10 Jun, 2025 at 2:17 PM
How can I use the parameters of a notification in a Powershell script?
When a website on a remote server is down, I want to restart the Application Pool. For this purpose, I added a notification to PRTG which executes a ps1 Powershell script I wrote. Unfortunately, I don't know how can I use the parameters...
Tue, 10 Jun, 2025 at 2:17 PM
Discrepancy Between SNMP Tester and PRTG
When I run a "Scan OIDLIB" in SNMP Tester (v5b11), I get the proper value for a specific OID as "-69", which is a dB measurement. When I use the OID in PRTG, I get an enormous value of "4294967226". In the M...
Tue, 10 Jun, 2025 at 2:17 PM
IIS Application Pools
Is there a way to explicitly monitor IIS application pools? Article Comments Hi, no, I'm afraid at the moment the monitoring of explicit application pools is not possible. It is only possible to monitor the different sites....
Tue, 10 Jun, 2025 at 2:17 PM
how can i increase sensor comments font size
i would like increase sensor comment font size, i guess it's in customerstyles.css, but what's the code ? thanks Article Comments Dear Jeff, you are right, the customerstyles.css is the right file. use: #commen...
Tue, 10 Jun, 2025 at 2:17 PM
sensor gauges in maps
Hello, is it possible to use the same sensor gauges in prtg maps ? Attached example: Article Comments Definitely yes. In the "Devices" category you will find the gauges as map objects with different flavours (Normal...
Tue, 10 Jun, 2025 at 2:17 PM
No Such Name (error SNMP # 2)
I am configured PRTG for a lot of device of my network, so I need configure the HP-UX server and the sensors for review or watch "memory, CPU, and file system space", not only "space", the performance is very important.....
Tue, 10 Jun, 2025 at 2:17 PM
Extend HTTP Sensor(s) to support alternate port SSL scanning
Can the HTTP Sensor(s) be extended to support alternate port SSL scanning? We have secure web servers running on alternate ports such as 4430 or 8889 rather than 443, i.e. https://serveraddress.url:4430 Thank you! Article Commen...
Tue, 10 Jun, 2025 at 2:17 PM
Schedules with half hours
I want to create a schedule with the following criteria: - Monday to friday, 08:00 to 16:30 How should that period definition look like? So it can be used to present a availability report for some sensors for "our business hours"...
Tue, 10 Jun, 2025 at 2:17 PM
Interner Mail Server
Hallo. Wir benutzen zur Zeit PRTG Version 13.2.3.2220. Der Mailversand über den internen Mailserver funktioniert nicht mehr. Über ein SMTP Relay funktioniert der Versand wunderbar. Kann ich irgendwo überprüfen, ob der interne Mailserver l...
Tue, 10 Jun, 2025 at 2:17 PM
State trigger duration trigger doesn't seem to work
I have setup the following notification: When sensor is Down for at least 120 seconds perform Test Notification When condition continues for at least 300 seconds perform no notification and repeat every 0 minutes When condition clear...
Tue, 10 Jun, 2025 at 2:17 PM
Report (graph) without historical data
is it possible to remove the histrical data graph from a report? I only need the period graph but not a second one with historical data. Any try to edit the report .htm fails. What i have to do? Screenshot : http://s14.directupload.net/fi...
Tue, 10 Jun, 2025 at 2:17 PM
How to monitor a NIC teaming in Windows 2012
I do not find how to monitor a NIC teaming in Windows 2012 server. Starting with Windows 2012 server, the teaming is no more a NIC manufacturer specific driver but a standard Windows feature, out of the box. When looking in PRTG sensor of t...
Tue, 10 Jun, 2025 at 2:17 PM
Map Designer Zustandsymbole
Guten Tag, ich habe vor mehrere Sensoren auf einer Map im Intranet zu präsentieren. Die Zustands-Symbole ermöglichen das sehr gut, aber warum gibt es kein Symbol, das so aussieht wie alle Sensoren im PRTG System? "Status und Name&qu...
Tue, 10 Jun, 2025 at 2:17 PM
Live Graphs for Groups/Devices
Is there anyway to Have a Live Graph for Groups/Devices that displays Alarms? Article Comments Hello, thank you very much for your KB-Post. I'm very much afraid Live Graphs for Groups / Devices are not possible.The reason ...
Tue, 10 Jun, 2025 at 2:17 PM
How can I bulk print QR-Codes for devices in PRTG?
Is there a way to generate / export the QR codes for all devices at once? We would like to print the codes out and put them onto our physical devices. Article Comments This article applies to PRTG Network Monitor 13.2.4.2233/2...
Tue, 10 Jun, 2025 at 2:17 PM
Redirect fails after some time
Hello, we are using HTTP (Advanced) sensors to monitor some custom web-portals of our clients. when asking for the default page of these portals, the sites respond with a bunch of redirects and cookie setting sites and finally land on th...
Tue, 10 Jun, 2025 at 2:17 PM
How can I filter paused sensors by the type of pausing?
I would like to see only sensors which are paused by user. Because I have very many paused sensors, it is not easy to find all sensors of this pausing type. Is there a way to filter the list of paused sensors for a specific type of pausing?...
Tue, 10 Jun, 2025 at 2:17 PM
HTTPFullSensor
Hi There, we have a httpfullsensor that's been working fine for > 30 days. It began to fail recently and we've tried all combinations of browser setting and authentication setting but haven't had luck in restoring the se...
Tue, 10 Jun, 2025 at 2:17 PM
Easily add Group of Windows Servers
I would like to either do WMI or SNMP monitoring for a whole group of Windows File Servers. Autodiscover will find too many random devices. Is there an easy way to add a whole group of Windows Servers without tediously adding them one at ...
Tue, 10 Jun, 2025 at 2:16 PM
Advanced SSH Script sensor high failure rate
I have established an advanced SSH sensor to SSH into a Raspberry Pi and execute a script, speedTesh.sh I can execute this script without issue and get my desired output. When running the script through PRTG's sensor, I have a common fa...
Tue, 10 Jun, 2025 at 2:16 PM
API: count the number of sensors in a group by status
Hi, i need to show a graph with the number of "ping" sensors that are up and down in a network with more than 5000 ping sensors, so i was wondering if there is a way to get the count, instead of call for all the sensors and do the...
Tue, 10 Jun, 2025 at 2:16 PM
PRTG can't differentiate between inbound traffic and outbound traffic when add manually sensor
I actually add a sensor manually. I chose Bandwith/Traffic, Windows and Packet Sniffing, the only issue now is that i can't distinguish between inbound traffic and outbound traffic, the graphics and the tables only show TOTAL values. I ...
Tue, 10 Jun, 2025 at 2:16 PM
can I import settings and data from V7 to a new install?
I have an existing XP based PRTG installation at version 7.1.4.3445 - I am looking at building a new system based on Win8 and the current new version of PRTG. Can I migrate probe config and historic data to the new system? Article ...
Tue, 10 Jun, 2025 at 2:16 PM
E-Mail Notification + Exchange 2010
Wenn ich bei den Benachrichtungen per Mail den lokalen Exchange-Server als SMTP-Relay angebe, bekomme ich immer die Meldung: Fehler beim Versenden von "E-Mail": Verbindung fehlgeschlagen ("192.168.5.10") Der Benutzer f...
Tue, 10 Jun, 2025 at 2:16 PM
No such object (SNPM error #222)
Hello, trying to get top talkers information from Cisco router over snmp, so i could graph IPs who use most bandwidth. http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en&translate=Translate&objectInput=1.3.6.1.4.1.9.9....
Tue, 10 Jun, 2025 at 2:16 PM
Can I downgrade PRTG from 13 Preview to 13 Stable?
Can I downgrade from PRTG 13.2.4.2234 Preview to the most recent version 13 Stable version? Article Comments Hi, yes, this is possible but will require a manual installation of PRTG. Please log in to your customer account and d...
Tue, 10 Jun, 2025 at 2:16 PM
Updated PRTG- Probes denied access?
I've updated PRTG, and now my probes are denied due to the wrong version. This can't be the case.. because the top one is the server itself and one other probe has been manually updated. Note: I've removed the IP-Addresses 14/...
Tue, 10 Jun, 2025 at 2:16 PM
DMZ monitoring
Is there a recommended design for PRTG to securely monitor systems in a less secure environment like a DMZ? One of the practices we use is all communication from the less secure zone (DMZ) to the high secure zone (like an internal product...
Tue, 10 Jun, 2025 at 2:16 PM
Filter history data by downtime major than 0
Hello I'm working on a website that calculates the total downtime of the total of ping sensors for a specified window of time, and i'm doing a cycle which makes the next call for each sensor: /api/historicdata.xml?id=sensorid&...
Tue, 10 Jun, 2025 at 2:16 PM
What registry hacks are available for Paessler products?
Is there a list of available registry "hacks" for hidden features or unsupported settings? Article Comments This article applies to PRTG Network Monitor 9 or later, and to other Paessler products Available Registry &...
Tue, 10 Jun, 2025 at 2:16 PM
Remote probe as a gateway
We are investigating if PRTG is suitable for us. We are external sysadmins for different companies (SMB) and every remote network has like 5-7 virtual servers which has to be monitored. Is it prossible to install 1 remote probe on a remo...
Tue, 10 Jun, 2025 at 2:16 PM
Can I use real database for device details ?
Prtg Can retrieve data from real database? If I have real database for Devices details. Can I use this database ? (Link Database Real Time) Article Comments Could you please elucidate as to what precisely you would like to ach...
Tue, 10 Jun, 2025 at 2:16 PM
SMNP library not add
But when I go to the device, add sensor, and select the library, the box comes up, showing 'working..' go any further, and sensors not added to device Article Comments Hello, thank you very much for your KB-Post. Pleas...
Tue, 10 Jun, 2025 at 2:16 PM
Wrong values in Factory Sensor
Hi It seems that the Factory Sensor is a bit buggy. From time to time it takes the wrong values from the original sensor. I have a factory Sensor Like that: 2:chan Channel(3898,1) This Factory Sensor is paused from 1 to 9 am. Someti...
Tue, 10 Jun, 2025 at 2:16 PM
SNMP Traffic sensor error
I am having an issue with applying an SNMP Traffic Sensor to remote L3 Switches. I get the following Error in PRTG when selecting the sensor. No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, ...
Tue, 10 Jun, 2025 at 2:16 PM
Can I link my Database to PRTG Configuration.dat ?
If I have database for details device. Ex. IP Address, Devices Name Can I import my database to PRTG Configuration.xml automatic ? Can I link my Database to XML file ? Because I have 100,000 devices and My devices always change. Ar...
Tue, 10 Jun, 2025 at 2:16 PM
how to create SLA sensor?
Hi everyone! Help me please! How to create SLA sensor including: ping, latency, packet loss Article Comments Hi, please see this article for details. Best regards Jun, 2013 - Permalink This sensor is not for cisco de...
Tue, 10 Jun, 2025 at 2:16 PM
How can I restrict a user to view only one sensor?
I have a cisco switch and I want to restrict a user to view only his interface status. Article Comments This is possible using User Access Rights. In essence, you would have to grant read access to only this one object. Jun, ...
Tue, 10 Jun, 2025 at 2:16 PM
How can I request a new GID on a remote probe?
We are deploying many Images with a pre-installed remote probe. This cause by nature some problems because every remote probe has the same GID. Because I don't want to change them manually (Edit GID...) I'm looking for a solution to...
Tue, 10 Jun, 2025 at 2:16 PM
Tag Filtering
Hi I have tags implemented and can filter on these. What i would like to do is filter on sensors that don't have a specific tag. Ie Filter on tag "Critical" and where tag does not = "Suspended" so for example ...
Tue, 10 Jun, 2025 at 2:16 PM
VMWareSensor25.exe uses high CPU
Hello, Since I upgraded to PRTG 13.2.3.2135, my server is very slow. (100% CPU on my probe device for minutes) That high CPU usage seems to be due to a couple of VMWareSensor25.exe processes. That problem was not present in the previous...
Tue, 10 Jun, 2025 at 2:16 PM
Modify the filename of pdf report
Hi guys, Is it possible to modify the name of report? For example, I have created an daily report with name: PRTG Report 5431 - Daily Health Check - Created 2011-05-18 07-00-40 (2011-05-17 10-00 - 2011-05-18 10-00) UTC and I want...
Tue, 10 Jun, 2025 at 2:16 PM
High CPU on Local Probe every afternoon
We host our PRTG installation on a Rackspace cloud server. Every afternoon (the time and duration varies) the Prtgserver.exe process hits 100% cpu utilization for 5 to 10 minutes. We get alerts about the health of the local probe of course....
Tue, 10 Jun, 2025 at 2:16 PM