kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Prtg Backup monitor
Hi there, My prtg backup monitor (mail scanner) is set to check for errors for the past 24 Hours. It means that if i get an error, i have it for 24 hours. Is there any way to stop the error automatically when the same backup event is succes...
Tue, 10 Jun, 2025 at 1:03 PM
Default Scanning Interval Ping Sensor
Hi. I discoverd that all my Ping Sensors are set 30s scanning interval for every device. How can i change this default value? Multi-Edit is no option, I don't want to edit all ping sensor every time i add a device. Thanks in advan...
Tue, 10 Jun, 2025 at 1:03 PM
AD User Group Settings, Members list empty
I'm attempting to configure two active directory groups for PRTG based on the nature of the alerts. I have logical separation between Critical and the rest of the sensors within PRTG for the notifications. Two AD groups. ITalerts ITc...
Tue, 10 Jun, 2025 at 1:03 PM
Why is my bash script that we run in cygwin to update sensor comments which USED TO BE WORKING few d
Comment Tab Output: This is a Front Office L2 Support sensor. Runbook: http://servicedesk/CAisd/pdmweb.exe?OP=SHOW_DETAIL+PERSID=KD:409413+HTMPL=kt_document_view.htmpl+open_mode=2 Bash Script: #!/bin/bash groupID=81601 uname=_name.sur...
Tue, 10 Jun, 2025 at 1:03 PM
Alarmmeldungen nur für Sensoren mit hoher Priorität
Hallo, ich möchte keine E-Mail-Benachrichtigung für Sensoren mit nur einem oder 2 Sternen. Ist dies möglich? Welche alternativen Möglichkeiten gäbe es ansonsten es für dieses Problem? Article Comments Hey jensk, die Frage h...
Tue, 10 Jun, 2025 at 1:03 PM
Number of failed login retry for Enterprise Console.
We have a number of users in our office. Each of them uses their AD credential to log on to PRTG. each months as their AD password expires, the infrequent users often do not remember to update their EC credential which triggers overload p...
Tue, 10 Jun, 2025 at 1:03 PM
Switch Port Monitoring
Hi. I have a lot of Cisco switches and want to have an auto-discovery that detects ALL switch ports. How can i do this? I read that following: The Auto-Discovery only creates SNMP Traffic Sensors if the TrafficIN-counter for the accordi...
Tue, 10 Jun, 2025 at 1:03 PM
Can new snmp trap receiver use oid library?
PRTG ver. 14.1.8 got new snmp trap receiver. Can this receiver use imported oid library to better explain received traps? Article Comments Hello, thank you very much for your KB-Post. The new SNMP Trap Sensor does not use OIDl...
Tue, 10 Jun, 2025 at 1:03 PM
How to diagnose PE018 with Windows Update Sensor
Hello I'm monitoring eight remote servers, all of which are Small Business Server 2011 (e.g. Windows 2008 R2). All have a remote probe installed (v15.x.x.x). The PRTG Core is on a 2012 R2 box. For seven of the remote probe machines,...
Tue, 10 Jun, 2025 at 1:03 PM
Custom EXE sensor - batch file "handle is invalid"
Background: Remote probe on Server X Sensor in question is under Server Y in a group on the remote probe on Server X. Sensor runs a batch file with the following commands: @ECHO OFF SETLOCAL ENABLEEXTENSIONS SET server=%1 SET port=%2 REM...
Tue, 10 Jun, 2025 at 1:03 PM
Timezone in historicdata_html
Hi when generating a report with the Historic Data tab, it creates a historicdata_html.htm page with sdate and edate information. There is however no mention of the timezone, so the graph displays it in the current user timezone. If I sen...
Tue, 10 Jun, 2025 at 1:03 PM
Need a help with iisreset script
Hello I'm trying to write a script that will trigger issreset on the target machine when the sensor goes down. Ideally it will pull the machine name from the sensor (variable) and invoke the iisreset with a service account creds. We c...
Tue, 10 Jun, 2025 at 1:03 PM
No valid result from SSH Shell
There are many error on VMWare ESX Disk Sensors. We followed the following ticket (https://kb.paessler.com/knowledgebase/en/topic/24373-ssh-vmware-esx-i-disk-sensor-error) and upgraded our customer's PRTG to version 9 without solving th...
Tue, 10 Jun, 2025 at 1:03 PM
BGP session alarming
Is there any way to set up a sensor for BGP session monitoring? And alarm on a session failure/disconnect? Article Comments Please have a look at Sensor for BGP status. Aug, 2013 - Permalink I read the article, and it m...
Tue, 10 Jun, 2025 at 1:03 PM
LICENSING
Hello, We are have license maintenance expiration in 30 days. My question is: If we don"t purchase after 30 days, because we are planing to upgrade or change the maintenance agreement, do our PRTG will continue to work with all sens...
Tue, 10 Jun, 2025 at 1:03 PM
What is the correlation between Uptime/downtime - good/failed from the PRTG reports?
I was reading on another KB article, that the good/failed column from a PRTG report represents the requests given to a certain period of time, however this still not clear to me since the reports we get from PRTG also show the "uptime...
Tue, 10 Jun, 2025 at 1:03 PM
Security audit fail, System Error. Code: 1314
I'm currently monitoring my DC and I have this error and I dont know why. The services user have all privilages (admin) and I still get the code 1314 in PRTG. Anybody have some clues ? I've search for solutions on google but nothi...
Tue, 10 Jun, 2025 at 1:03 PM
Limiting logical interfaces. Physical Monitoring only
Hello, we have a large set of customers off of our switches with multiple logical interfaces going to each customer. The issue is we would like to monitor the physical and logical interfaces for throughput but we do not want to see an "...
Tue, 10 Jun, 2025 at 1:03 PM
Understanding the Data of my Network
Hello. Ive got a silly question. Ive taken up PRTG to monitor the network at my workplace, in order for us to discover possible bottlenecks, and to generally have a keen eye on it. Ive succesfully added our switches/DC/Coreswitches to PRT...
Tue, 10 Jun, 2025 at 1:03 PM
PROBE HEALTH Down
All of a sudden today my main PRTG Network Monitor screen shows the PROBE HEALTH status as down. All other probes show UP. I have rebooted several times with no change in results. I am not seeing any traffic data on the monitor. Followe...
Tue, 10 Jun, 2025 at 1:03 PM
Scheduling for notifications
Hello, I have a problem with scheduling. I have config my scheduling: I have config sensor group: But, I get anyway this notifications error: (17:45) it does not work, something is wrong? Thanks Article Comments...
Tue, 10 Jun, 2025 at 1:03 PM
Citrix custom sensor
Do you have custom sensor mainly for Citrix environment like XenApp, Xendesktop? Article Comments Hi Eddie, The Lockstep Technology Group provides a very detailed guide to monitor your Citrix environment via performance counte...
Tue, 10 Jun, 2025 at 1:03 PM
HTTP Response code
Hi, I have a bit of a complicated problem... or it is possible it is quite simple and I'm making it complicated. The end result I am after is I want to set a sensor that can detect when it gets an http response code of 200 (good) ...
Tue, 10 Jun, 2025 at 1:03 PM
One SNMP device not working after moving PRTG
I recently moved my PRTG installation from one server to another, using the instructions found here: How can I move/migrate my PRTG installation to another computer Most things worked straight away, but I'm having trouble restorin...
Tue, 10 Jun, 2025 at 1:03 PM
Cisco Rack Mount Servers
I don't see any sensor for monitoring Cisco rack mount servers that aren't tied into a UCS, is this possible? Would like the hardware health similiar to the HP tools that PRTG is able to poll from the HP servers, but not seeing an...
Tue, 10 Jun, 2025 at 1:03 PM
Suddenly can't access PRTG's web-interface anymore
I can suddenly no longer access PRTG's web-interface from remote hosts (local network, internet) using it's IP or DNS name anymore. I can however access it locally on the PRTG server and monitoring is also still working. What&#...
Tue, 10 Jun, 2025 at 1:03 PM
Allow SNMP access to Local Probe on PRTG server
I would like to add a custom SNMP sensor to the Local Probe on my PRTG server, but this fails with SNMPERR_BAD_SENDTO (SNMP error # -12). I understand this is because the Local Proble is fixed to the IP address 127.0.0.1, while the outgoing...
Tue, 10 Jun, 2025 at 1:03 PM
Monitor ADFS
I am looking at ways to monitor Active Directory Federation Services pages. We can monitor the actual server along with the VIP but I am looking to see if there is a way to monitor a login to our ADFS page? We are using forms based login ...
Tue, 10 Jun, 2025 at 1:03 PM
Read only users don't see libraries
Hi, We have PRTG Network Monitor 15.1.14.1610 x64. I defined a library with read permissions to all defined user groups. But a read only user doesn't see any libraries. These users see sensors and devices but don't see libraries. ...
Tue, 10 Jun, 2025 at 1:03 PM
Assign physical device to snmp device found by "SNMP DELL Hardware" sensor
Hello everybody, I want to monitor a bunch of dell power edge r730 boxes using snmp. For that purpose I plan to use the sensor "SNMP Dell Hardware". When adding the sensor mentioned above I get a list of items found by snmp. F...
Tue, 10 Jun, 2025 at 1:03 PM
Monitoring MS SQL Server 2008 ( deadlocks )
I am having a problem where dead locks are not being recorded by the MS SQL server 2008 wmi sensor. I have other wmi sensors that are working so I dont feel that wmi is the issue however maybe there is an additional configuration that I a...
Tue, 10 Jun, 2025 at 1:03 PM
Cisco ASR1001 Bandwith Monitoring SNMP v3
I'm trying to monitor the bandwith of some interfaces on a Cisco ASR1001 using snmp v3. The credentials are valid but i can only see the uptime nothing more. I already tried to import a mib from cisco but this doesn't seem to help. ...
Tue, 10 Jun, 2025 at 1:03 PM
WMI Error
Hi, I recently migrated my PRTG Server installation from Amazon to Azure, and whilst it might be unrelated, I'm using full disclosure. When I try to add a new WMI sensor - on any of my servers it comes back with the following error:...
Tue, 10 Jun, 2025 at 1:03 PM
Memory Sensor keeps falling over after update
Some SNMP physical memory sensors on a couple of objects keep going down giving the following error: No Such Name (SNMP error # 2). The only way i have found to get the sensor back on is to delete and re-add it. This only seemed to start ha...
Tue, 10 Jun, 2025 at 1:03 PM
PE041 Error since the last Update
Hi there since the last Update a customer of mine is getting PE041 error for all WMI CPU Load Sensors in the system. We allready changed the intervall from 5 min to 1 min, but the error keeps comming irregular. Does any body knows a sol...
Tue, 10 Jun, 2025 at 1:03 PM
Database for PRTG
Hi all! When I install PRTG, I see it not choose database, only choose location. I still know if deploy PRTG for many device system. How will database be stored and where, and need SQL, MySQL,... or not and deploy? Please help me! Than...
Tue, 10 Jun, 2025 at 1:03 PM
Folder Sensor - name of the changed file
I am using the folder sensor to detect changes in a folder, however is it possible to show the name of the changed item in the folder? Article Comments Hi Koakenred, Unfortunately, the framework used by the sensor doesn't ...
Tue, 10 Jun, 2025 at 1:03 PM
How to make a PUT call?
We have alot of HTTP sensors and they can make GET, POST and HEAD call. We now have a third-party service we would like to monitor which requires a PUT call. How can we make a PUT call? I can't seem to find it anywhere. Am I missing s...
Tue, 10 Jun, 2025 at 1:03 PM
Icons change with discovery trough templates
Hey, I've got a problem. A very silly one. I'd like to have different icons for different devices. Adding a device with an icon other than the default one is no problem, however a problem occurs when adding sensors to that device...
Tue, 10 Jun, 2025 at 1:03 PM
Unit changes from MB to GB
Dear all, my sflow sesnwor showed top connections always in MB and after a server reboot the numerical values did not change, but the unit was now GB, which means the traffic increases by factor 1000.... I cant find a point where to se...
Tue, 10 Jun, 2025 at 1:02 PM
WMI event log senzor doesnt work!!
Hello, I have to monitor "Clean restart" of our servers, therefore i use this senzor which should suit just well for this kind of onformation, but its doesnt. When i restart server for testing purpose - nothing happend with senz...
Tue, 10 Jun, 2025 at 1:02 PM
How to set execution time to be every Monday 4am AEDT
Hello, I need to set execution time to be every Monday 4am AEDT, how can I achieve this setting from the System Administration—Monitoring. Thanks Article Comments Hello there and thank you for your KB-Post. PRTG doesn'...
Tue, 10 Jun, 2025 at 1:02 PM
Removing Outliers from Datasets
Certain nodes in our cable plant get hit with DDoS attacks (typical for cable modem customers). This causes the data sets for those downstream channels to often throw off reports we run, causing them to show negative when they shouldn't...
Tue, 10 Jun, 2025 at 1:02 PM
PRTG Message (The Virtual Machine is Powered Off)
Dear All, Add VM sensor using VMware Virtual Machine (SOAP) successfully, it show OK (The Virtual Machine is Power Off). We are able to access VM but unable to capture data in PRTG. PRTG version 18.1.37.12158 please kindly advice. Thank...
Tue, 10 Jun, 2025 at 1:02 PM
Link to iOS App
Hi, is there a way to create a link that will open the iOS App at the device view instead of the web interface? For example, this link in a custom notification will bring me to the web interface, even when clicked on my iPhone with the ...
Tue, 10 Jun, 2025 at 1:02 PM
Can autodiscover only add devices configured for SNMP?
I have 2 types of devices in one subnet and we only want to monitor one type of device, which all have SNMP configured. Can I setup PRTG to only add devices found that has the configured SNMP community string, and not add the other devices ...
Tue, 10 Jun, 2025 at 1:02 PM
PRTG Cluster, how do get primary sensors displayed on failover server?
Hello all, I am on a small setup of just 70 sensors so i am on the free edition of PRTG. I understand that clustering can still be done so i tested it out. Cluster seems to be working however i am unable to see any primary server senso...
Tue, 10 Jun, 2025 at 1:02 PM
Folder Sensor Errors No Such Folder when Folder Exists
Hi guys, We have a Folder sensor watching for when backups are written to a directory and alarming if this doesnt take place daily. As of today we are seeing this report that there are multiple connections over the same creds. I disprov...
Tue, 10 Jun, 2025 at 1:02 PM
Is there a way to create a continuous ping sensor?
We'd like to be able to make our ping interval continuous rather than having each one spaced out. The lowest setting for the ping interval is currently 30 seconds, and we were wondering if there was a way of doing this. Thanks. ...
Tue, 10 Jun, 2025 at 1:02 PM
Why windows CPU Load <0%(urgent)
Hi Support, I have a problem that our windows CPU Load sensor got a negative data. Some of Processor<0%,it is so wired! Could you explain the reason and what they represent? Thanks a lot. Article Comments Hello Ben, Thank y...
Tue, 10 Jun, 2025 at 1:02 PM
How Percent Of my Bandwith Used By telegram
I run Custom Netflow Senson and send Core router to PRTG server and in includ filter add destination Ips range of telegram servers Ip (DestinationIP[91.108.56.0/23] or DestinationIP[91.108.56.0/22]or DestinationIP[91.108.4.0/22] or Destina...
Tue, 10 Jun, 2025 at 1:02 PM
prtg 32bit-to-64-bit best way
Würde gerne prtg 32bit auf 64bit umstellen. Welches ist der beste Weg. Installierte Version: PRTG Network Monitor 18.1.36.3728 Article Comments Hallo Herr Mundwiler, wenn mindestens 6 GB RAM auf dem PRTG Server installiert sin...
Tue, 10 Jun, 2025 at 1:02 PM
SNMP QNAP Logical Disk Sensor not showing all volumes on NAS
Hello, We have a QNAP TS-463U NAS with 4 logical volumes. One is the system DataVol. The other 3 are volumes used by a Microsoft failover cluster via iSCSI (quorum plus 2 CSV's). When I attempt to add the QNAP Logical Disk Sensor, ...
Tue, 10 Jun, 2025 at 1:02 PM
Notification UP not working properly
At the moment I have a down state notification set that if a sensor is down for 300 seconds it sends a notification with the setting of " Send first DOWN and UP message ASAP, then summarize " and repeat every 120 minutes. After 5-...
Tue, 10 Jun, 2025 at 1:02 PM
Mute notification for device via API
The scenario is for maintenance activities on servers, eg. patching or backup. During such activities I need server to be still monitored but no regular notifications should occur. Preferable way is to add to the patching script a PRTG API ...
Tue, 10 Jun, 2025 at 1:02 PM
How can I watch sensor that not responding in task manager ?
Hi , There is one software that delpolyed on PC but it is very instability. Sometime it will goes to not responding status . When I choose "Windows Process" sensor to watching this software , is it will recording the time when s...
Tue, 10 Jun, 2025 at 1:02 PM
Netflow - splitting incoming and outgoing traffic
I've got a sensor showing netflow data from our internet router, but it shows the total of the traffic. I would like to split incoming and outgoing so that I can see when the internet connection is being overloaded. Is there a way to do...
Tue, 10 Jun, 2025 at 1:02 PM
Custom Sensor not in the list
Hi, I downloaded the NetworkFileCount.exe sensor, copied it on the Probe station (and PRTG Server) in the Custom Sensors\exe folder. But when I want to add the sensor via Exe/Script, it doesn't show in the list Article Comments ...
Tue, 10 Jun, 2025 at 1:02 PM
Is there a way to reduce ping time when devices are down.
I have been looking at ways to speed up our PRTG, I saw a recommendation that advised you raise the ping times on the devices from 30 seconds to 5 minutes to help with load and data volume. Unfortunately we are unable to do this, however...
Tue, 10 Jun, 2025 at 1:02 PM
Cannot ceonnect with Enterprise console
After a restart I cannot logon to the server with the Enterprise Console. I get the following error: IIS 7.5 Detailed Error - 404 NotFoundServer Error in Application "Default website" When I try to open in browser get the same ...
Tue, 10 Jun, 2025 at 1:02 PM
Turn of notifications for multiple sensors
Is there a possiblility to turn of the notifications for example all memory sensors? Article Comments Hello there, Notification triggers can be set individually and/or be inherited from objects above, but it's currently no...
Tue, 10 Jun, 2025 at 1:02 PM
How do I create a report with all Sensors With Status Down?
Hi, I want to be able to create an hourly scheduled PDF or html report that can be sent by email, which shows all sensors that have a down status, from the moment the report is created. (so only the current down sensors). Since the reports...
Tue, 10 Jun, 2025 at 1:02 PM
Custom Windows Service Sensor
Is it possible to queue a custom service on a Windows Server? For example that the service is running corrently. Article Comments Yes, you can use our WMI Service sensor to monitor any service running on a Windows server. Mar...
Tue, 10 Jun, 2025 at 1:02 PM
High CPU Load of "PRTG Server.exe" seit update auf 18.1.38.11934
Hallo Zusammen Ich habe auf die neuste Version 18.1.38.11934 upgedatet. Nun ist bei mir seit einiger Zeit die CPU Last des Dienstes/Process "PRTG Server.exe" auf >90% und wird nicht kleiner. Vorher war der IMMER unter 50%. ...
Tue, 10 Jun, 2025 at 1:02 PM
Anzeige von MAPS nicht korrekt. skalierung
Seit dem Update auf das neue UI, siehts bei den MAPS schrecklich aus. Ich musste meine MAP neu erstellen, habe dann Datentabelle - Alarme klein genommen. Mapgrösse 1920x1080, volle grösse. Trotzdem verkleinert sich dann die MAP in der Ansic...
Tue, 10 Jun, 2025 at 1:02 PM
Batch enable/disable Limits on sensors
Hi Paessler, it turns out our dev team failed to add cpu limits to the clone devices we used to roll out thousands of sensors. Is there some way i can enable these en masse? Please say yes :) Article Comments Yes! You can use...
Tue, 10 Jun, 2025 at 1:02 PM
SNMP error - (SNMP error # -2011)
Hi Team, Could you please advise me the issue with this error. only one switch is giving this error while I'm trying to migrate to snmpv3. Article Comments Hello, Please check if the SNMP Settings (Version, Community S...
Tue, 10 Jun, 2025 at 1:02 PM
Monitoring UBNT USG-Pro-4
Hello, thank you for reading this. I am currently evaluating PRTG Network Monitor and happy how straight forward the application works, e.g. monitoring websites. But one important requirement is the monitoring of several Ubiquiti USG-Pr...
Tue, 10 Jun, 2025 at 1:02 PM
How can I use SMS Notification 3rd Party Services like Swissphone with PRTG?
Is it possible to sent SMS over a 3rd Party service like swissphone? Article Comments This article applies to PRTG Network Monitor 17 or later Configure PRTG for Sending SMS and Paging Messages via IMASYS URL from Swissphone ...
Tue, 10 Jun, 2025 at 1:02 PM
Problems with wmi
Hello, My sensors are replacing the following error: 80041013: COM cannot locate a provider referenced in the schema. This error may be caused by any of the following:The provider is using a WMI DLL that does not match the .lib file used ...
Tue, 10 Jun, 2025 at 1:02 PM
Custom Sensor with own Message
Hi, in the past hours i am working on a script for monitoring vmware snapshots. Snapshoting is a great technique for backing up esx guests but snapshots also consume lots of storage und memory. until now we monitor our snapshots via e-...
Tue, 10 Jun, 2025 at 1:02 PM
Returning integers to EXE sensor
Hi Guys, I am trying to check if a folder is written to in the last 24hr using EXE (i know the folder sensor exists but it will not work in this situation) however i am having issues with the returning value being read correctly by PRTG....
Tue, 10 Jun, 2025 at 1:02 PM
Frequent SNMP sensor timeout
Hi I've a PRTG deployment with approximatelly 800+ sensors. Since about 2 months I'm experiencing timeouts with the snmp sensors of any device, it's beacoming very anoying because sometimes those sensors go down and inmediatel...
Tue, 10 Jun, 2025 at 1:02 PM
EMC Storage Array
Is there any plan to offer pre-built sensors to monitor EMC San? (Clariion/VNX platform) Or is there another method? Article Comments If there is an MIB file available you can convert it using our MIB Importer and then use the r...
Tue, 10 Jun, 2025 at 1:02 PM
Monitor VMX 3200 Array Storage.
Hi We have installed a VNX 3200 Array Storage and the costumer wants to monitor it using PRTG. But I don't find any MIB for this device. May be someone know about some way to monitor the VNX. Thank you Best Regards Ar...
Tue, 10 Jun, 2025 at 1:02 PM
sensor to show disk free for emc nas
I would like to create a sensor to monitor/trend the disk space on my EMC NAS. The backend of the NAS is a linux kernel. It has a command "server_df" very similar to df. Below is the command and example output. How can I ...
Tue, 10 Jun, 2025 at 1:02 PM
Is ther anyone around who has successfully monitored an EMC AI4-5 storage system?
We intent to Monitor an EMC AIX4 storagesystem. We already tried to use custom SNMP Libs as recommended by EMC: http://www.emc.com/microsites/fibrealliance/index.htm ...but, that ones weren t very usefull at all. Anyone any Idea or s...
Tue, 10 Jun, 2025 at 1:02 PM
No result or error in XML response
Hello, I have deployed EXE/Script Advanced sensor on PRTG server. It's run *.bat then Perl script. Everything is working fine, I get the result in the graph view with scanning interval 15min. But every day at 12am script stop working,...
Tue, 10 Jun, 2025 at 1:01 PM
Wartungsfenster
Ist es möglich ein Automatischen Wartungsfenster einzustellen. Zum Beispiel, das es von 20-22 Uhr keine Meldungen über einen Sensor versendet, welcher nicht läuft. Article Comments Hallo, Für wiederkehrende Wartung empfehlen w...
Tue, 10 Jun, 2025 at 1:01 PM
unable to generated report selected by tag
we have generated report selected by Ping tag, it is more than 600 sensor. Due to limitation of email attachment cap at 20MB, unable to received report. Any solution to overcome this issue? please advice. Thanks. Regards, Eric Art...
Tue, 10 Jun, 2025 at 1:01 PM
extract Prob on excel or csv
Hello, Please, I have a question about PRTG, because I want to extract all the prob that I have on an excel or csv file. every prob with these sensors, my question is what is feasible from the admin interface of PRTG or is there are a solut...
Tue, 10 Jun, 2025 at 1:01 PM
Fehlermeldungen auf untergeortnete Geräte übertragen
Falls z.B. ein Switch nicht läuft, dann senden die Sensoren standartmässig Fehlermeldungen. Alle Geräte welche allerdings auch an diesem Switch angeschlossen sind, werden in PRTG als rot Markiert. Ist es möglich, dass man sobald ein übergeo...
Tue, 10 Jun, 2025 at 1:01 PM
SSH on router
hai Paessler team, It is possible to make a SSH connection to router that I had discover on PRTG by doing simple task like reboot and show interface? Article Comments Hi dean, This depends if the Router is able to "spea...
Tue, 10 Jun, 2025 at 1:01 PM
Time track for alarms
Hello. In PRTG, can you track how long an alarm has been up? Like for example, in the window sensors with alarms, you have the following information tabs: Sensor, probe group device, status, mesage, last value, graph, and priority. I have...
Tue, 10 Jun, 2025 at 1:01 PM
sms gateway notification
hi I used to Ozeki SMS gateway and the pilot testing look like success. but the problem is the sms not show the alarm message like has been setup on notification. please advice. here ozeki url that I used to prtg: http://127.0.0.1:9501/ap...
Tue, 10 Jun, 2025 at 1:01 PM
Windows Server Backup Event Log Sensor
Hello, How can we monitor Windows Server 2008 R2 Windows Backup events with PRTG? Article Comments Hi Mike, Have you already tried using the eventlog sensor? Regards, Dec, 2011 - Permalink Hello, yes we have bu...
Tue, 10 Jun, 2025 at 1:01 PM
MIB Importer Values not being used
I have imported a MIB and am extracted a single OID that I intend to use as an SNMP Library Sensor. I have tweaked the Unit to a value of "Minutes" and Changed the Scale to divide by 6000. Neither the Unit or Scale are being use...
Tue, 10 Jun, 2025 at 1:01 PM
Using an SMS Gateway with PRTG
Hi, I'm wondering about sms notifications. What if the internetline goes down? Then you cant receive any notifications on sms due to the sms server is not reachable. Other monitoring software companys have a SMS Gateway with modem and a...
Tue, 10 Jun, 2025 at 1:01 PM
Core service will not start
I just applied the update to 18.1.38 from 18.1.37 and the core service will not start. All was fine prior to the update. I do not see any reason in the event viewer. All I see in the log is Startup: Starting Core Server: PRTG Network M...
Tue, 10 Jun, 2025 at 1:01 PM
Add tag multiple sensors without overwriting ?
Hello, Is it possible to add Tags to multiple sensors without overwrite the existing tags on this sensors ? Thanks, Article Comments Hello there, I'm afraid when using Multi-Edit to add tags, existing tags will not ...
Tue, 10 Jun, 2025 at 1:01 PM
Mac address from Layer 3 Switch
Would like to know if there is a way to collect the arp entry (mac address) from Layer 3 Switch ? Article Comments Hi there, Unfortunately, there is no specific sensor for it so currently this is not possible. There currently ...
Tue, 10 Jun, 2025 at 1:01 PM
Top 10 Ports Bandwidth Usage Help Needed
I am trying to create reports for each device where we can see the top 10 ports that are using the most bandwidth every month. How would I go about doing this? Cheers, Fred Article Comments Fred, We cannot do Top 10s based...
Tue, 10 Jun, 2025 at 1:01 PM
Using a new remote probe as parent of group
Hello! We have a customer who's probe device has died following a catastrophic hardware failure. As such their probe server is gone and we are looking at deploying. Before we rebuild their many many many subgroups, is there a way to att...
Tue, 10 Jun, 2025 at 1:01 PM
Quality issues with PRTG
Hi Just wondering if I'm the only one who have noticed that the quality and stability of PRTG has dropped during the last 12 months? Enterprise console; sluggish performance, strange placement of bullets and buttons (especially in ...
Tue, 10 Jun, 2025 at 1:01 PM
I am trying to use SMS notifications with Bulksms, but they fail.
I've opened account at bulksms, I've filled-out the settings in PRTG and always get this error: Error sending "SMS": Number=+XXXXXXXXXXXX, Message=Password is wrong. What can I do? Article Comments Hello s...
Tue, 10 Jun, 2025 at 1:01 PM
Report Times
How can I set it so it gives me separate reports for each month over 1 year? and is there a way to make it so each report creates a separate PDF or do they always have to be in the same one? Thanks, Fred Article Comments Hi Fr...
Tue, 10 Jun, 2025 at 1:01 PM
PRTG Delete User Group
After deleting a User Group the group still remains in the database possibly in a different table? When I go to create a new trigger the User Group I just deleted is still available in the drop down list. What's the deal? Did it not pur...
Tue, 10 Jun, 2025 at 1:01 PM
Trying to monitor bandwidth on Meraki MX64
Running PRTG 18.1.38.11934. Followed the directions at https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063725 and still cannot get bandwidth monitoring set up on my MX64. The custom auto-discovery shows up in there,...
Tue, 10 Jun, 2025 at 1:01 PM
bluecoat icap health check sensor value.
We have download blue icap mib and loaded in. What does bluecoat icap sensor health check value mean? We would like to configure if downtime more than 3ms,it will trigger email notification. Thanks. Regards, Eric Article Comments ...
Tue, 10 Jun, 2025 at 1:01 PM
SSH on FreeNAS
I would like to use SSH sensor on FreeNAS. Seems like PRTG can't connect to FreeNAS (FreeBSD). Is there any way to use this type of sensors on FreeNAS (FreeBSD). Article Comments We can connect to linux hosts. It depends on...
Tue, 10 Jun, 2025 at 1:01 PM