kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Monitor # of connections to a Cisco 1140 WAP
Hello, Can someone tell me correct way to monitor the number of computers connecting to a Cisco 1140 WAP? Article Comments The value of the current active connections should be stored in a sub OID of 1.3.6.1.4.1.9.9.273.1.1.2...
Tue, 10 Jun, 2025 at 1:06 PM
Is it possible to mark a point in time in graphs?
We develop a lot of web applications. When we deploy a new version of a website onto a server, CPU or RAM usage is sometimes affected. I'd like to flag all the releases into the graphs, so that we can see if a release has effect on CP...
Tue, 10 Jun, 2025 at 1:06 PM
Monitoring EIB/KNX Installation
Does anyone know a way to monitor EIB/KNX Installations via PRTG? (dedicated seonsor?, xml-alike webserver?). Any suggestions welcome. Article Comments EIB/KNX, are we talking about the building management solution? We don'...
Tue, 10 Jun, 2025 at 1:06 PM
7 day historical data option not always showing 7 days worth of data.
I have been pulling historical data for a 7 day time span with an interval of 24 hours every day to keep track of sensor trends. I have noticed that some days the historical report shows no data for the earliest date. For example right now ...
Tue, 10 Jun, 2025 at 1:06 PM
Support for ALLNET DEVICES
Are there Any Supportet AllNet Devices such as Sensorappliances or Powermeter? Article Comments hallo, do the devices support SNMP? does Allnet offer any MIBs? If so, you can import the MIBs using our free MIB importer h...
Tue, 10 Jun, 2025 at 1:06 PM
Not receiving Netflow Packet
Hello, I tried to configured netflow for Cisco 3650 but I do not see the packet within PRTG. Using Wireshark, I correctly see the Netflow V9 packet coming on port 9996. I used the Netflow V9 Tester from PRTG (NetFlow 9) and I don't se...
Tue, 10 Jun, 2025 at 1:06 PM
problem with adding custom ssh sensor
on one of our unix servers, we have 4 or 5 custom ssh sensors already defined, and running just fine. I now am trying to add a new sensor, and when I try, I receive the error "Could not validate sensor preconditions"... HELP ...
Tue, 10 Jun, 2025 at 1:06 PM
Folder monitoring file age
We have a folder on a Thecus NAS that we want to monitor. I've tried on the server where PRTG server being installed to create the folder and then share as z: \ data \ directory in the sensor indicate but then I get the message that the...
Tue, 10 Jun, 2025 at 1:06 PM
Libraries
Is there any way to see which user created a library? I've been getting the overload protection warning in PRTG and the logs are pointing towards libraries created by an account with a changed password. To avoid having to delete all...
Tue, 10 Jun, 2025 at 1:06 PM
Secondary PRTG monitoring
I have two set of PRTG with different license. What is the best method to monitor the secondary PRTG service from the primary server? Article Comments Well, there are several methods: Create a device on both probes with ping...
Tue, 10 Jun, 2025 at 1:06 PM
Import of TP-Link MIBs
Hello Guys, I've tried to import the mib's for my TL-SG3210 switch. It seems they have a format which the importer couldn't read. Could you check this? The mib's I used you find here: http://tp-link.de/support/download/?...
Tue, 10 Jun, 2025 at 1:06 PM
Monitor Windows Services and Receive Email Notifications
So I'm looking for a way to check our remote Windows servers and verify that specific services are running using PRTG. If those services aren't already running, I'd like the sensor to automatically attempt to restart them. I'...
Tue, 10 Jun, 2025 at 1:06 PM
SflowV5 Switch monitoring
I am monitoring switches using SFlowV5, on some of the switches if I set sender IP to that of the switch I will get just the information for that switch. Which is exactly what I want. However that doesnt work for all of the switches. Some w...
Tue, 10 Jun, 2025 at 1:06 PM
Acknowledgment Alarm log/report
I need a report or log of the acknowledgment alarm that i did in my web links. How can i do this ? Article Comments Hello Raphael, You can click on Logs > Status Change > Acknowledged Alarms to get a list of all sensors ...
Tue, 10 Jun, 2025 at 1:06 PM
Context menu for Sensors with custom scripts.
On a device sensor context menu (such as a server), there is a RDP option under Device Tools. Is it possible to have a custom sub-context menu for a sensor to add our own scripts? For example, on a WMI Service sensor, I would like an opti...
Tue, 10 Jun, 2025 at 1:06 PM
Trigger a remote script at certain time intervals
Hi, Is there a way to trigger a remote script at certain time intervals (say every 10 minutes) without setting up a Threshold? Thanks! Article Comments If you can have the script act like a 'dummy' Custom Sensor, tha...
Tue, 10 Jun, 2025 at 1:06 PM
Unable To Add Custom SNMP Library
Hi there, I am trying to monitor my Fortigate Firewall on PRTG. I managed to get the MIB files and also i import the MIB files using MIB Importer. Once import, i save it on \snmplibs In order for me to view all the functionality from my...
Tue, 10 Jun, 2025 at 1:06 PM
Monitor a specific port
Hello, Our Public IP address recently got blacklisted an i'm trying to find out what computer did it. Is it possible to generate a report of some sort that shows me what computer requested a TCP connection to a certain IP address on ...
Tue, 10 Jun, 2025 at 1:06 PM
Monitoring SSAS with ADO connection
I am trying to connect to an SSAS server is another domain sp i can monitor a few data points. Im having trouble doing this. Im using the ADO monitor because i couldnt get the SQL Server one to work either. Has anyone successfully setup m...
Tue, 10 Jun, 2025 at 1:06 PM
SQL databases monitoring
Hello, Do you know whether PRTG can check all SQL databases when I add SQL instance name? Unfortunately I did not find the sensor, which would be based on the name of the SQL instance to search for all databases. Is this possible? It is ver...
Tue, 10 Jun, 2025 at 1:06 PM
sensor pause
Dear all, I want PRTG to be reachable from two network (two IP), but as soon as I activate second ethernet card all the sensors get paused. When I disable one of the ethernet cards, all the sensors get activated again. Could you please,...
Tue, 10 Jun, 2025 at 1:06 PM
problem with angle brackets in cisco device port-descriptions
hi everyone, i have an issue with angle brackets "<>" in the port-descriptions of our cisco devices. if i put them in the port descripiton of an interface, i get the following error: "Could not identify port number"...
Tue, 10 Jun, 2025 at 1:06 PM
Change Port of XML/HTTP sensor (Web Service)
Hi, I have a query with regards to monitoring web services either via HTTP or XML. Currently I am trying to check the availability of a web service on: http://SERVER:7047/DynamicsNAV/WS/Company/services Sadly I keep getting access den...
Tue, 10 Jun, 2025 at 1:06 PM
File content sensor can't see file path
I'm trying to monitor a text log file with the file content sensor searching it for the word error in it. However, I get an error saying, "Cannot access file: The system cannot find the path specified(3) (code: PE031)." I ...
Tue, 10 Jun, 2025 at 1:06 PM
How to update XML sensor limit ?
Hi, I've written a powershell script to read info on my Dell Equallogic. It request data with SNMP and output a XML as result. My problem is that the sensor limit are never updated in PRTG. The value is read the first time and that...
Tue, 10 Jun, 2025 at 1:06 PM
New Auto-Discovery ports fail on Cisco switch
I have several Cisco 4510 switches in my network. Recently, whenever I run an auto-discovery for new port activity, I run into a situation where a new sensor is created, but the sensor fails and errors out with the error message of "C...
Tue, 10 Jun, 2025 at 1:05 PM
Running many custom EXE/XML sensors result in problems, including mutex problems, no received data,
I have a setup with 12-13 devices that have several custom EXE/XML sensors each. Polling interval is 60 seconds, with a timeout of 30 seconds on the scripts. The scripts' execution time is usually 0.5sec to maybe 2 seconds, depending...
Tue, 10 Jun, 2025 at 1:05 PM
Interface Status on Cisco Switches
Is it possible to use a sensor to show the interface status if it is up, down or shutdown. Thanks Article Comments you can use a traffic sensor and turn on the option to "show alarm when disconnected" Feb, 2012 - ...
Tue, 10 Jun, 2025 at 1:05 PM
Monitor availability of a WebService
Hello, my customer needs to monitor the availability of certain Web Services they have published for their costumers to consume. Can this be done using PRTG? JJPineda Article Comments That depends - you can use the various HTT...
Tue, 10 Jun, 2025 at 1:05 PM
Customize Geo map ?
Hello, I want to customize a map for it shows only the equipment down. I copied as a model, googlemap 1.htm page from the C: \ Program Files (x86) \ PRTG Network Monitor \ webroot \ MapObjects Here's the code: <!--Geo Maps Custom...
Tue, 10 Jun, 2025 at 1:05 PM
Sensors no longer receiving data after migration
I have recently migrated our core PRTG server installation to a new server. Most everything looks good except for some sensors no longer receiving data. This has occurred on many of our SNMP bandwidth sensors and SSH inode sensors for UNIX....
Tue, 10 Jun, 2025 at 1:05 PM
Login on core server
I would like to be able to restrict access to the core server as this is on a shared machine and users can assess PRTG via the icon as well as a web address. If the user clicks on the icon, they are automatically logged in as administrator...
Tue, 10 Jun, 2025 at 1:05 PM
Can you change disk alerts to space alone not as %
I would like to be able to modify our disk alerts to show amount of space left rather than percentage. Is there a way to do that? Article Comments Using a batch file as an EXE/Script sensor you can report on the number of bytes ...
Tue, 10 Jun, 2025 at 1:05 PM
Run a script (eg powershell) on demand
Hi all, Been looking through the forums but have not found a way yet to achieve the following; - I have a custom sensor which checks for blocked users with powershell, works great - I would like to send some kind of http(s) request to t...
Tue, 10 Jun, 2025 at 1:05 PM
PRTG Report Feature Request
Hi, I just want to suggest about the reporting of PRTG, if it can specify specific template for every sensor included in the report like for example the first sensor in the report use Graph Only (1 min. interval) and the second se...
Tue, 10 Jun, 2025 at 1:05 PM
Monitoring services and programs in AS400
Hi, my client already uses PRTG and monitors standard sensors on their AS400 (memory, disk, etc.). They need to monitor the availability of certain services (TCP/IP, etc.) and their own programs they run on it. How can this be done using PR...
Tue, 10 Jun, 2025 at 1:05 PM
Question about an issue on PRTG reporting
Hi guys, I would like to ask you about the outcome result of the monitoring of an sensor. https://drive.google.com/folderview?id=0B5WtoR8mC3tIflI2WVlTVG9SQU5OUHpjTHg1STR3ZXZhbnJMWFZkR1VNWTQ4RVFBQ1NSWE0&usp=sharing This is a Ping S...
Tue, 10 Jun, 2025 at 1:05 PM
Internet ussage
Hi, I currently have PTRG setup on my work network (about 20 PCs). Can I use PTRG to monitor *Internet* traffic on a per PC basis? I'm mostly interested in monitoring the amount of data sent out to the Internet for security reasons. ...
Tue, 10 Jun, 2025 at 1:05 PM
Lost Sensore
Sometime the devices lost one or two Sensors, a refresh bring no result. After delete this sensore and install again it will work. What is there wrong. thanks for help regards Gerry Article Comments Can you upload a screensh...
Tue, 10 Jun, 2025 at 1:05 PM
How to check online with multiple ping requests with delay >100ms?
I would like to have an immediate status change when device goes offline. Notification works fine as it should, but that device (router) has many dependent devices, so i need not only notification, i want to have its main sensor's statu...
Tue, 10 Jun, 2025 at 1:05 PM
modify interval sensor report
I want to modify the warning interval scheme that sets by sensor to down. I have only now the possible choices till a maximum of 5 intervals, then set to "down" Is this possible? Article Comments Dear WMostert Only...
Tue, 10 Jun, 2025 at 1:05 PM
MIB -> OIDLIB -> Custom Sensor
Hi, I have a Lenovo ix2 NAS device. With the device they provide the MIB file, and using Paessler MIB Importer I have converted it to an oidlib file, and added it to my server (inside /snmplibs). Restarted the server, and ... I can't ...
Tue, 10 Jun, 2025 at 1:05 PM
Larger maps than 640x640?
With 14.4.X (and higher), using MapQuest, is it possible to have maps larger than 640x640? I understand that previous maps were limited to 640x640 by the Google Map API, now that we are able to use MapQuest, can we expand the maps to a lar...
Tue, 10 Jun, 2025 at 1:05 PM
PRTG Incremental Updates
Product suggestion: Please provide incremental (difference) updates between minor releases. We have PRTG installed in our main site, with EIGHT remote probes. The remote offices are connected via 1Mb or 2Mb leased lines. I've just ins...
Tue, 10 Jun, 2025 at 1:05 PM
System Error. Code: 5. Zugriff verweigert
Sehr geehrte Damen und Herren, ich habe mir einen neuen Ereignisprotokoll Sensor (wmiapieventlogsensor) angelegt. leider funktioniert dieser nicht richtig, bekomme immer diesen Fehler zurück: System Error. Code: 5. Zugriff verweigert ...
Tue, 10 Jun, 2025 at 1:05 PM
Temperature Sensor
I have many temperature sensors set up on the servers rooms and the ups and battery rooms. Each time I update PRTG version they stop working and not matter what I do, I can't monitor them and PRTG throws an SNMP error message. Eventuall...
Tue, 10 Jun, 2025 at 1:05 PM
Auto Discovery Not Working
PRTG Network Monitor 15.2.17.2804 x64 I am trying to run Auto Discovery and some sites it will work after 5-6 trys, sometimes i have to wait until next day. But i am finding that its not picking up auto discovery like it has in the past...
Tue, 10 Jun, 2025 at 1:05 PM
WMI Security center
I have some errors in the WMI security center and i would like to know what the cause of this error is. Its scanning on Antivir desktop and these errors occurred: Field 'OnAccessScanningEnabled' not found Field 'productState...
Tue, 10 Jun, 2025 at 1:05 PM
Configure dependency through multi-edit feature?
Hello team, I cannot configure dependency through the multi-edit feature. What I do is the following: Enter a device. Select all sensors (except Ping) Click configuration (from the multi-edit menu) Dependency option does not have...
Tue, 10 Jun, 2025 at 1:05 PM
Consolidate alerts into one email, root cause only
Hi, Here is a scenario : we remotely monitor a site. There is a router, connected to the core switch, and 5 other switches connected to the core switch. A total of 7 devices. In case of internet connection failure at remote site, we'...
Tue, 10 Jun, 2025 at 1:05 PM
Sensorstate Sensor?
Hi, is it possible to konfigure a Sensor that reacts to every other Sensor? For example, when an error accours somewhere, that this Sensor also changes his state to error, or warning when there's a warning somewhere through the system...
Tue, 10 Jun, 2025 at 1:05 PM
Probe/core handshake failed
Access denied for probe at "172.22.30.45:57641" (Probe/core handshake failed! This could be caused by incompatible software versions of core and probe. Please update probe.) Article Comments Hello, is this a remote p...
Tue, 10 Jun, 2025 at 1:05 PM
Disable port/interface detection w/Autodiscovery Template
I have some devices that have 7 interfaces, but I'm only interested in tracking one snmp interface. I have my template made up the way I want it to be for future devices, but when I apply the autodiscovery with template, I end up gettin...
Tue, 10 Jun, 2025 at 1:05 PM
Custom Report Writing Manual
Hi, I cannot find any manuals around custom report writing, other than little snippets of instructions found in knowledgebase questions. I'm looking to understand custom reports a little better in terms of creating custom parameters...
Tue, 10 Jun, 2025 at 1:05 PM
SSH Sensor Failed
When I try to add an SSH sensor to a system of us I get the following message "The negotiation of encryption algorithm is failed" Can u tell me what this error means and why it's not working? Article Comments H...
Tue, 10 Jun, 2025 at 1:05 PM
Why did all my probes suddenly disconnect at 4am?
We have 4 probes and all 4 are disconnected. Probe for our servers disconnected last night at 4am when no one is here. Backup ran at 11pm. Rebooted server and restarted all services but did not help. Can someone please advise I am new to PR...
Tue, 10 Jun, 2025 at 1:05 PM
Multiple dependencies for a single device
I setup each device to have a master dependency of the ping sensor so that when the device is offline it will not report each sensor on that device as unavailable, which works well. I also have remote sites I monitor from a single probe. ...
Tue, 10 Jun, 2025 at 1:05 PM
How can I monitor Exim queue length in PRTG?
Hi all! I wanted to share a little script I wrote for monitoring the length of an Exim mail queue on a Linux-based server using PRTG: Step 1 Create a new bash script (named "exim.sh") containing the following: #!/bin/bash e...
Tue, 10 Jun, 2025 at 1:05 PM
Remote Probe not working
I installed an core on the HQ and try to bring up an remote Probe on a Location Monitoring PC with Windows 7. I already checked: - acceppting connections from all IP's (Administraton Tool) - disabled Firewall on Core and Remote PC (fo...
Tue, 10 Jun, 2025 at 1:05 PM
%homem contains "https://https//"
Hello, On notification e-mails generated by our prtg, there are links to more details like this: https://https//nms.schwabe.ch/m/scannow.htm?id=2423&action=0&targeturl=/m/sensor.htm?id=2423 it's obviously that this can't...
Tue, 10 Jun, 2025 at 1:05 PM
Netflow - Show destination IP in notification
Hello, we have started to use PRTG trying to find some solution to do a auto-blackhole when some of our IPs is receiving a DDoS. So, we have created a Netflow sensor checking our router and we are monitoring protocols. We have created a...
Tue, 10 Jun, 2025 at 1:05 PM
Upgrade to 15.2.17.2802 and Probe to Cluster
Hi, I upgraded to 15.2.17.2802 some minutes ago (preview channel) but I can not find the remote probes on my failover nodes and I don't find any cluster settings on the probe administration tools on my probe servers. Did I do anythin...
Tue, 10 Jun, 2025 at 1:04 PM
How to add labels to Geo Map
On my Geo Map I have currently set it so if a sensor goes down the icon will become larger as well as going red. I would also like it to show the name of the sensor but I can't see how to do this. I've seen mention of HTML Before ...
Tue, 10 Jun, 2025 at 1:04 PM
Is it possible to run a script when sending SMS messages?
I've logged a call with Paessler support but haven't so far got any reply. My question is: I have a script that will send SMS messages via the command line accepting the destination number as a parameter. But when I go into the &...
Tue, 10 Jun, 2025 at 1:04 PM
Can I see the values for a built in sensor state?
I'm documenting our alarming system and I need to know at what threshold a Windows CPU Load will go into Warning and then Down. I have about 200 other sensors to do this with. Is there anywhere in PRTG where I can get this information? ...
Tue, 10 Jun, 2025 at 1:04 PM
Problem with WMI returning 80041010 error
The Paessler WMI Tester is returning error 80041010 specified class in not valid when I try to access a Windows HyperV Server in a workgroup. I am able to use powershell from the same system as the tester, and I get a reply. The tester is...
Tue, 10 Jun, 2025 at 1:04 PM
Report on the last sensor value
Hello, We would like to generate a report every day at 9 am. Which shall include sensors "wmidiskspacesensor". We would like the report displays the last recorded value, not an average is possible. Article Comments H...
Tue, 10 Jun, 2025 at 1:04 PM
Anpassen von Templates
Hallo Ist es möglich die Templates welche man selber via "Gerätevorlagen erstellen" erstellt hat anschliessend anzupassen. Beispielsweise die Grenzwerte für diverse Warnungen heruntersetzen. Ich weiss wo die Templates liegen und...
Tue, 10 Jun, 2025 at 1:04 PM
Problem with http sensor
I have update to the latest version of prtg and now i am recieving an errot from a website. The error is: 'No mapping for the Unicode character exists in the target multi-byte code page'. Have you any idea how i can solve this? ...
Tue, 10 Jun, 2025 at 1:04 PM
Monitor print queue's printint to a file
I have noticed that queue's doing a file print are so fast perfmon does not notice the jobs. When using the printer monitor, does it use a the same polling meganism? KR Henk Stobbe Article Comments Hello Henk, The print...
Tue, 10 Jun, 2025 at 1:04 PM
Any chance to see egress flows in sFlow sensor?
Hello, I'm trying to analyze traffic crossing an Internet exposed box (F5 Big-IP with sFlow support). There are two interfaces (to simplify it) - outside with public IP and internal with private IP address. I'd like to monitor bot...
Tue, 10 Jun, 2025 at 1:04 PM
Files altered or moved sensor?
Are there any sensors available which could be used to monitor local files changed or moved ? If yes , are these different on Windows and Linux OS. Thank you. Article Comments please see the list of available sensors for the a...
Tue, 10 Jun, 2025 at 1:04 PM
How to set QoS Round Trip?
Hi, I installed Remote Probes on a computer (Windows 2012 R2) and want to use QoS Sensor. As the documents said PRTG Remote Probe will config firewall for itself to work properly. And I also opened incoming port UDP 50000 on Windows Firewal...
Tue, 10 Jun, 2025 at 1:04 PM
Monitor temperature with SSH
Is there a way to monitor a Linux machine temperature using an SSH script? Currently to get the temperature I use this command. /opt/vc/bin/vcgencmd measure_temp This command will return this: temp=51.4'C Any way I can use this ...
Tue, 10 Jun, 2025 at 1:04 PM
Schedule list of period definitions incorrect?
I used the following syntax for a custom schedule: ma:23:05-tu06:55 tu:23:05-we06:55 we:23:05-th06:55 th:23:05-fr06:55 fr:23:05-sa06:55 sa:17:05-su16:55 su:23:05-ma06:55 Unfortunately this does not work. Can any tell me why? I use the s...
Tue, 10 Jun, 2025 at 1:04 PM
Monitor the results of w32tm /query /status
Is it possible to monitor Windows Server 2008r2 time sync? Normally I manually log onto the servers and run the command: w32tm /query /status Can this be automated with PRTG? Thanks Article Comments Hello, Yes, you can a...
Tue, 10 Jun, 2025 at 1:04 PM
How often do settings get updated to failover node
I have noticed that sometimes when I make changes, 20-30 minutes pass and they are not updated on failover node. How long does it take? Article Comments Hello, Which version of PRTG are you using at the moment? We enhanced the...
Tue, 10 Jun, 2025 at 1:04 PM
Is it possible to round the value of a Gauge float?
Hi, everyone. I created a SNMPCustomSensor. The value I get back is the Total Ramsize of a Sophos UTM9 Firewall in KByte (8101408). But I want it in GB so I divided it with 1048576. It is a realy long value behind the comma. Is there a chan...
Tue, 10 Jun, 2025 at 1:04 PM
Upgrade v15.1.14 to v15.2.17
Hallo, Could you help me how to upgrade steps if I need to upgrade from v15.1.14 to v15.2.17? Thanks, Imran Fadhilah Article Comments Hi Imran, You can simply use the latest commercial installer from our Shop and install...
Tue, 10 Jun, 2025 at 1:04 PM
AWS Cloudwatch Sensor Error - Could not retrieve any data. Please make sure your scanning interval i
Hi, I am using a few of the AWS Cloudwatch sensors but they randomly generate alerts with the following message: "Could not retrieve any data. Please make sure your scanning interval is longer than the monitoring interval for this in...
Tue, 10 Jun, 2025 at 1:04 PM
Grouping interfaces
Hello. Is it possible to group interfaces? For example, it would be convenient for aggregated links. Thanks in advance! Article Comments You could use the Sensor Factory sensor to aggregate the corresponding SNMP Traffic sensors...
Tue, 10 Jun, 2025 at 1:04 PM
View a site as an entity on a map
I have about 150 sites, each with 2-15 devices. I'd like to create a PRTG map that shows each site as a symbol of some kind, with the status green if all sensors on all devices for that site are OK. How do you do that? I've create...
Tue, 10 Jun, 2025 at 1:04 PM
WMI Free Disk (Multiple Disk) Alarms
PRTG Version 9 and version 12. When I setup a WMI Disk Free (multiple disk) sensor over a physical or virtual server, we found an inconsistent behavior. ) Only first drive (C:) reports as failure. ) Others drives does not appear in ala...
Tue, 10 Jun, 2025 at 1:04 PM
Single channel graph
Hi all, I'm trying PRTG and atm I'm creating the map of my sensor: graphs are a good way to show informations but usually they show every channel of my sensor how can I select which channel to show? As example: the ping sensor s...
Tue, 10 Jun, 2025 at 1:04 PM
Can i start a service based on a failed service from another machine?
Hi There, I am trying to automate a failover based on services. The scenario is this: If Server A have Service A fail for x minutes and fails to restart itself Server B should start Service A on itself. This would result in me having a ...
Tue, 10 Jun, 2025 at 1:04 PM
Sensor retrieve messages from Syslog
Hello, As you might be obtained through the API, the list of messages that get Syslog sensor. The data obtained by the sensor ID are the counters of these and I would be very useful also view these messages without using the tab on the inte...
Tue, 10 Jun, 2025 at 1:04 PM
Bandwith of specific ports in map
i tried to integrate the port bandwith of specific ports into the map but i cannot find any option for this. Can anybody help me with this? Article Comments Hello, Once you've created all the Bandwidth Sensors, head to t...
Tue, 10 Jun, 2025 at 1:04 PM
Remote access of PRTG
PRTG is working very well locally. From inside the firewall, I can access PRTG from any PC on port 443. However, I cannot access it via web browser or IOS app from outside the firewall. The firewall seems to be working well. I have a...
Tue, 10 Jun, 2025 at 1:04 PM
Historical data interval time
I would like to know how to increase the interval of the historical data up to 5 seconds? Article Comments Dear Hamza Please clarify your question. The historic data tab shows 60 minute averages by default, but it can be set t...
Tue, 10 Jun, 2025 at 1:04 PM
How can I monitor my TP-link Router's traffic and bandwidth which does not support SNMP protocol?
I have a TP link router model(TL- wr720n) which does not support snmp protocol. Now i want to monitor my router traffic and bandwdth from my desktop connected via lan cable. is it possible? if it is, then how? Thanks in advance. Sadi ...
Tue, 10 Jun, 2025 at 1:04 PM
Is in possible to have at the same time for the same device Traps in SNMP v1/v2c and Polling in SNMP
Hello ! Here is our problem: - Our client wants SNMP v3 for supervising the devices - SNMPv3 is not yet implemented for traps so we could accept SNMPv2c or even SNMPv1 for traps - It seems we can only configurate SNMP version on the dev...
Tue, 10 Jun, 2025 at 1:04 PM
Cisco IPSLA lost packet
Hello, it's possible measure lost packet from Cisco IPSLA sensor ? I know it's possible see response time, but I need look lost packet. Thanks Article Comments Hello, Yes, since many Cisco devices provide the IP ...
Tue, 10 Jun, 2025 at 1:04 PM
Event in Windows Application Error Log Not Being Reported by PRTG
The event below is being written to the Windows Application Log as an error. PRTG doesn't send us anything, but does appear to send an email from the Windows application error log around the same time that says that says "OK"...
Tue, 10 Jun, 2025 at 1:04 PM
Why do my maps show as unauthorized on android
I have two sites I monitor. I can see maps at one of them no problem. The other I get an unauthorized message. Help! Article Comments Hi, please send screenshots of your settings as well as the error message to support@paess...
Tue, 10 Jun, 2025 at 1:04 PM
WMI Query returned no recors
Hi, i just wanted to set up a sensor using the following WMI Script: SELECT * FROM Win32_NTLogEvent WHERE Logfile ='System' AND EventCode = '10010' The problem ist, that wen using this query, sensor is always down, re...
Tue, 10 Jun, 2025 at 1:04 PM
Feature Request - Hide sensor with error status not pause sensor
Hello togehter, we need to know how long a special sensor is offline. But we done want to get notified every time and we dont want so see a error. Is there a way to "hide" an error sensor until it is back "OK" again?...
Tue, 10 Jun, 2025 at 1:04 PM
Benachrichtigung automatisch pausieren
Gibt es eine Möglichkeit eine Benachrichtigung so zu konfigurieren, dass beim ersten Erreichen eines Triggers eine Nachricht versendet wird, und dann eine definierte Zeit nicht mehr benachrichtigt wird. Beispiel: Trigger Geschwindigkeit: We...
Tue, 10 Jun, 2025 at 1:04 PM
Which IP SLA monitors except RTT are supported by PRTG?
When using PathEcho or PathJitter Cisco IP SLA monitors, the only statistic that is returned by PRTG is Round Trip Time. I have tried ICMP-Jitter and Path-Jitter operations and no additional channels are produced and no other data (packet ...
Tue, 10 Jun, 2025 at 1:04 PM
PRTG hangs sometimes
Hi I ve installed PRTG Network Monitor 15.3.17.2995, with about 632 Sensors. Sometimes the GUI (Web and Enterprise Console) hangs. It stays in the state of loading and nothing happens after 10mins, sometimes it works. I ve allready di...
Tue, 10 Jun, 2025 at 1:04 PM
Netflow V5 "no" Top Talkers
We have a small Topic. Our idea is to integrate Netflow V5 for have an overview of a WAN Connection. From the Router we get Netflow Data we can see it in the channels (as example: Net Bios, WWW.....) But in the Netflow Sensor we have no...
Tue, 10 Jun, 2025 at 1:04 PM