kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How to define custom sensor's channel units correctly? ("MB/s", "MB" etc.)
I tried to create two different custom sensors: one was "SSH SCRIPT ADVANCED" and second was "REST CUSTOM" and can't found the method to display values of bandwidth and size channels correctly (in MB/s and MB). As ...
Tue, 10 Jun, 2025 at 12:58 PM
Folder monitor on domain-based DFS namespace
How are we supposed to configure the Folder monitor to check the ages of files in a domain-based DFS namespace? Let's say (for example) I have a path of: \\corp.local\company\public\temp and want to check that no files in there ar...
Tue, 10 Jun, 2025 at 12:58 PM
Software Policy Restrictions – to PRTG
This is not a question, but more of a “hey, I did something”, and it might be useful for other people. I have Software Policy Restrictions (SRP) active on all my PC’s, via GPO. In short it whitelists applications that can run. It great fo...
Tue, 10 Jun, 2025 at 12:58 PM
Allgemeine Frage - SNMP Abfrage für einen Sensor am Lancom
Hallo, ich möchte bei einem Lancom verschiedene Parameter per SNMP abfragen. Ein Beispiel ist, wieviele Nutzer haben sich gerade mit einem WLAN verbunden. Verbindet sich ein User mit dem WLAN, dann wird z.B. in einer Tabelle ein neuer Wer...
Tue, 10 Jun, 2025 at 12:58 PM
Turn off Alerts when No Data is Being Shown
I have an issue where I have created a Windows Process sensor to follow how many instances we have open of a particular executable. The thing is there are times when the executable isn't open in any instance. I noticed that when it cann...
Tue, 10 Jun, 2025 at 12:58 PM
Someone upgraded our PRTG server, who?!
Hi, Someone upgraded our PRTG server last night and we need to know who and when. Where can we find this info? Article Comments Hi Morgano, You can find this information on the log tab of the auto-update page. You'll fin...
Tue, 10 Jun, 2025 at 12:58 PM
PRTG Memory Sensor for Linux and caches/buffers
We get alerts of low RAM on Linux machines what use heavy caching/buffering apps. The RAM is not really low as the kernel can flush the caches if needed. How can I tweak the probe/sensor to see the real free RAM? Article Comments ...
Tue, 10 Jun, 2025 at 12:58 PM
WMI sensors failing to return after password issues
So we have a long running issue whereby there are password changes made to a customer site and not told to the monitoring team and need to be changed after our WMI sensors have dropped red. when changing the creds at the group level in PRTG...
Tue, 10 Jun, 2025 at 12:58 PM
Monitoring an IPSec Tunnel on a Palo Alto Firewall
Hi all, i'm trying to create new sensor to Monitoring an IPSec Tunnel on a Palo Alto Firewall. Unfortunately, when i run sensor receive the following error: -----------------------------------------------------------------------------...
Tue, 10 Jun, 2025 at 12:58 PM
There are no Switches or Firewalls in our devices
This is our first installation. After the device discovery there is no Switch or Firewall in the root. The first item I want to test is traffic and the demo I watched used a Switch. Why are they listed? Article Comments Hi...
Tue, 10 Jun, 2025 at 12:58 PM
Read-only user viewing tickets
Is it possible to setup a user account in such a way that the user only has read access to a group to things like sensors, but can still make and view tickets related to the group? Is it also possible to setup the ticket system that an admi...
Tue, 10 Jun, 2025 at 12:58 PM
Opening Firewall Ports Best Practice
We have typically taken the most restrictive approach with opening ports in our firewall to PRTG. We only allow known IPs of remote probes to connect, but this causes issues with cellular backup or other connections that aren't static. ...
Tue, 10 Jun, 2025 at 12:58 PM
Multiple Maintenance Windows
A location intends to have a few planned power outages this weekend. Is there a way to schedule multiple maintenance windows? It would be a real pain if I need to keep creating new maint windows each time the power drops Sun AM. Thanks f...
Tue, 10 Jun, 2025 at 12:58 PM
Discovery with DeviceTemplate append "1" to every sensor`s name
Hello! Today I`ve faced with problem when tryed to apply custom DeviceTemplate. For every new sensor entry name PRTG appended "1", how can I fix it? This sensors are unique in every particular device, there is no reason for appe...
Tue, 10 Jun, 2025 at 12:58 PM
Hyper-V Virtual Storage Device sensor, results question
I added this sensor type to one of my Windows Server 2012 R2 Guest VMs on my hypervisor host server. A few days back the sensor in question started showing a number of errors, it has stayed at the same number since it went up. What can I do...
Tue, 10 Jun, 2025 at 12:58 PM
The value in free disk space is not the real value in df-h (false alert)
Why the value in free disk space is not normal , i have -21460 % on /disk while i have enough space . Can you please help me? Article Comments What kind of sensor are you using? What is the target machine type? Mar, 2018 -...
Tue, 10 Jun, 2025 at 12:58 PM
Custom SNMP Sensor reporting wrong values
I have created a custom SNMP Sensor and its reporting wrong Values (see Table). Correct ValuesSNMP TesterPRTG 93148979200 93148979200 2960064512 32768 32768 32768 255550554112 255550554112 2959998976 154415620096 154415620096...
Tue, 10 Jun, 2025 at 12:58 PM
Forced to recreate Cisco System Health Fans on each device reboot
I have a Cisco switch with a System Health Fan sensor on it. Sometimes it appears that the sensor stops working with the following error message: No such instance (SNMP error # 223) The only solution I have at the moment is to recreate ...
Tue, 10 Jun, 2025 at 12:58 PM
Sort Alarmtable by Devicepriority
I have created my own table object for a Monitoring Map. <#table tableid="dashalarmtable" content="sensors" id="<@objectid>" columns="object, device" count="20...
Tue, 10 Jun, 2025 at 12:54 PM
Could not create the sensor wmi microsoft sql server
I added a new device in PRTG, chose Auto-Discovery and all of the sensors work fine now. When I try to add MS SQL Server 2016 sensor, I receive this error: Could not create the sensor wmi microsoft sql server on device "MY SERVER NAME...
Tue, 10 Jun, 2025 at 12:54 PM
Access Points
I would like to know if PRTG is able to identify access points on a network. I don't see why it couldn't do this. They are a device with a static IP address. From my limited time playing with your software, I did not see a way to ac...
Tue, 10 Jun, 2025 at 12:54 PM
System Information Table
Recently I tryed to add our CheckPOint Firewalls to PRTG. I noticed that system Information table didn`t recognized it as CheckPoint, I think it use some default snmp mibs for all devices. Is it possible to define oid or mibs(through Devi...
Tue, 10 Jun, 2025 at 12:54 PM
Qustion about SNMP Cisco CBQoS Sensor
What is the difference between Drop Packets and Drop Size in the CBQoS Sensor? I'm monitoring the connection, I saw there is a drop for Drop Size, but Drop Packets. Article Comments Hi royliz724, Drop Packets is the amou...
Tue, 10 Jun, 2025 at 12:54 PM
Mass Delete Sensors
Hi, Over the weekend I added a bunch of auto-discovery groups on /24 subnets. This is a lot of devices and a lot of sensors. eg. I need to remove 4300 sensors. If I know all the sensor ID's that I don't want is there an API call...
Tue, 10 Jun, 2025 at 12:54 PM
SNMP suddenly not working anymore
Hey, we used builtin "SNMP APC Hardware / SNMP library apc-related" sensor to monitor 4 APC UPS devices for literally years without errors/warnings. Since 2018/03/07 all of the sensors would show SNMP error 2003 and I can'...
Tue, 10 Jun, 2025 at 12:54 PM
backup sensor for avamar backup
the sensor was working fine like couple of months before. then suddenly its giving an error. "xml parser mismatch </531>,got </prtg> -- JSON: The returned JSON does not match the expected structure (Invalid JSON.). (code...
Tue, 10 Jun, 2025 at 12:54 PM
TRACEROUTE External EXE/Script did not return a response (code: PE087)
since the first of April, on one of our servers with PRTG, all TRACEROUTE probes started giving us the error PE087, in none of the other servers with PRTG has the same behavior, we tested manually running the traceroute program from the pat...
Tue, 10 Jun, 2025 at 12:54 PM
Dark color mode for maps
I love the new dark color mode for my personal account settings in PRTG 17.4.36.3595+. Is it possible to have dark color mode for maps as well? Article Comments Hi there, Unfortunately, that is currently not possible. Maybe wi...
Tue, 10 Jun, 2025 at 12:54 PM
Custom DeviceTemplate with SNMP_String_Lookup as a channel
Hello! Recently I was trying to create and implement my custom device template. The problem is that I need to create sensor with multiple channels in it. Some of this channels must recieve Integer as result of SNMP_Query and some of them ...
Tue, 10 Jun, 2025 at 12:54 PM
Groups PRTG API - Python script
Hi, So i got an assignment at work to gather data from sensors regarding fiber connections. I have a .csv file with the list of the number of fibers i want to get SLA from. I have written a basic python script that pulls the data fro...
Tue, 10 Jun, 2025 at 12:54 PM
Double message when ticket closes automatically
I have setup a notification that creates a ticket when a sensor goes into down/error state. This is working fine, except that it creates an extra message when closing the ticket. Before the ticket is automatically closed (the sensor goes ...
Tue, 10 Jun, 2025 at 12:54 PM
How complex triggers?
How can I make complex trigger like: cpu usage >90% AND ram usage >80% I need recieve ONE notification about it. Article Comments Sorry, notifications cannot be combined via logical operators. You could create a Sens...
Tue, 10 Jun, 2025 at 12:54 PM
Pausing Alerts during daily maintenance actions
How can I pause disk space alerts during nightly backups when space gets filled temporarily? Maintenance window option is for one-time only in settings. I need to pause every day from 5:00 to 6:30am this space alert. Thanks. Art...
Tue, 10 Jun, 2025 at 12:54 PM
"Failed to establish secure connection" on SSL Certificate Sensor Beta
I've tried to setup the SSL Certificate Sensor Beta on our PRTG Server, and all i'm getting is Failed to establish secure connection [Step 0] Socket Error #10051... repeated few times for step 1,2,3,4. If i understood correctly, I...
Tue, 10 Jun, 2025 at 12:54 PM
Status Database MSSQLSERVER
Hello, I have a SQL Server with 3 instances; in each room there are 5 databases. How can I monitor the status of the databases? That is, mounted (normal) and / or disassembled (offline) BBDD. Is it necessary to generate a sensor by DB? ...
Tue, 10 Jun, 2025 at 12:54 PM
Cannot approve pyhton mini probe
I recently installed a python mini probe on debian. I can start and stop the mini probe service on debian. The installation and setup succeeded and the mini probe stated that it could connect with my core server, but it is not appearing in ...
Tue, 10 Jun, 2025 at 12:54 PM
Migrate Sensor Trial version to Unlimited
I have two servers with trial licenses and active sensors. I installed a new server with an unlimited license. I need to migrate the sensors from the two trial servers to the new server with license. How can I do it? Article Comment...
Tue, 10 Jun, 2025 at 12:54 PM
Como monitorar dispositivos android
Bom dia, Pode me ajudar encontrar os dispositivos android da minha rede? Article Comments Hi! I kindly ask you to communicate in English, as this is our primary Support Language. Thank you for your understanding. Please l...
Tue, 10 Jun, 2025 at 12:54 PM
How to Link Sensor/Device to Map
Is there a way to neatly make reference to a Network Diagram (PNG file), when looking at a specific sensor or device? I have tested the Map Designer and it is pretty neat. I can upload an exported Visio Diagram and let it be the Map Ba...
Tue, 10 Jun, 2025 at 12:54 PM
Netflow V9 No Data
Hi, We are using PRTG version 16.4.28.7352 x64 . After I've restarted our Cisco ASA 5515-X software version 9.4(4)17 , no data is showing to on the Netflow sensor. I used the Netflow Tester but it shows up only Unassigned Flows....
Tue, 10 Jun, 2025 at 12:54 PM
Does PRTG's built in QoS sensor monitors delay, jitter and packet loss even for encrypted calls?
i am working on a research project and my job is to write/design an algorithms/architecture to predict QoE level of encrypted calls. I wonder if your software measures packet delay, jitter, packet loss and latency between them even if the ...
Tue, 10 Jun, 2025 at 12:54 PM
Android app not refreshing
Hello, PRTG android app is not refreshing sensors view automatically. Is there anything I can do? Android version 4.4.2 PRTG App version: 17.4.2.1 Thanks, Petar Article Comments You need to update to the latest version of th...
Tue, 10 Jun, 2025 at 12:54 PM
Two email addresses per user (admin) account
As our mail server may have an outage, I'd like to be notified not just to the emails hosted there but to also some cloud hosted email address. I've implemented other ways of notification but I need second email address. Using ...
Tue, 10 Jun, 2025 at 12:53 PM
change the time of sensor in weekly report
Dear PRTG technical team, i wonder to know is there any way to change the time of sensors while generating a weekly report? for example i've created a weekly report from sunday to saturday , but i wanted my report to be started from 6:0...
Tue, 10 Jun, 2025 at 12:53 PM
NetFlow V5 (Custom) 4 - not working for Core router
Hi Team, I saw the thread related to netflow. I want to know what could be a reason why prtg is not pulling the information on certain routers alone. the netflow port is mentioned and IP from which it needs to get the information is also ...
Tue, 10 Jun, 2025 at 12:53 PM
find out duplicating sensors in a host
Dear Paessler Team, is there any way to detect the duplicated sensors in a host in PRTG? I saw that there's a way to find out the duplicating host in prtg but i wonder to know if there's a way to detect the duplicating sensors in a ...
Tue, 10 Jun, 2025 at 12:53 PM
Memory & Disk on hyperV VM
Hi, I would like to obtain the memory and the disk space of each VM of my HyperV it's possible ? Article Comments Hello there, Thanks for your inquiry, we appreciate your contact regarding the matter! I would recom...
Tue, 10 Jun, 2025 at 12:53 PM
Überwachung Verbindung Netzlaufwerk / Monitoring connection network drive
Hello everybody, we have equipment / machines in use to move the data to a network drive. Can I somehow check if the network drive is connected? And when the last file was written to the drive? MfG / Greets Robert Article Comm...
Tue, 10 Jun, 2025 at 12:53 PM
ssh free disk Inheritance
I'm new to PRTG. I'm using the ssh free disk sensor, all works sort of. I'm trying to find away to set the sensor limits higher up the tree so it will trickle down to all SSH Disk sensor. Please advise, and thanks Jeffery ...
Tue, 10 Jun, 2025 at 12:53 PM
Monitor vCenter - user permissions
What are the minimum permissions for the user account used by PRTG to monitor PRTG? Hoping it's just read only... Article Comments When you say "monitor PRTG", what do you mean exactly? Apr, 2018 - Permalink ...
Tue, 10 Jun, 2025 at 12:53 PM
How can I add a Sensor for Network Shared Folder
Hello, I manage a Windows Server 2012 R2 which i mounted a network drive (X:) to a path to an shared folder. I manage this Server via RDP. To enter the shared folder , I have to enter other Credentials as for tghe Server. Which Sensor sho...
Tue, 10 Jun, 2025 at 12:53 PM
Embed Sensor Status in external Website
Hey Guys I want to embed the status (online/offline/..) of some sensors in an external intranet site. I searched in the web to find an answer but I didnt really found something. Can I realize this without API, or do I have to use API? I d...
Tue, 10 Jun, 2025 at 12:53 PM
Trouble with HTTP and Port Sensors
Hello, We're trying to monitor network services using HTTP sensors and TCP Port Sensors. However, if the device is fully offline, as in not at all available over the network, we've found that the sensors fail to report "Down...
Tue, 10 Jun, 2025 at 12:53 PM
Display uptime
Can I have a sensor display the uptime of the device itself in a percentage? I know that every sensor has its own uptime percentage with an indicator of when it was down for the last time, but I would like to be able to do that for the devi...
Tue, 10 Jun, 2025 at 12:53 PM
Notification when probes are disconnected
At sometimes a day some of our probe devices appear disconnected. Usually, after a couple of minutes the connections come back. Because the status of the probe goes down, you receive an Alarm in the PRTG app on android. Is it possible to ...
Tue, 10 Jun, 2025 at 12:53 PM
Import a Visio Diagram into PRTG Dashboard
I have made a Visio for my Server Racks containing the actual servers and storage. I would like to import this into PRTG and add sensors to show stuff like ping and CPU and Memory etc. How can i go about doing this? Regards SR A...
Tue, 10 Jun, 2025 at 12:53 PM
Registry keeps changing probe ports back to 23560
I have setup a new remote probe on a server to replace an existing one. I followed the guide on how to change the ports used to port 80, as this is the only port I can use due to restrictions in place by our network team. The problem I hav...
Tue, 10 Jun, 2025 at 12:53 PM
Probe on failover node is disconnected
I've built a cluster between 2 servers. While the cluster is in fact connected, my probe on the failover node is "disconnected". Any ideas on how to fix this? Article Comments Hi there, We'll require log fi...
Tue, 10 Jun, 2025 at 12:53 PM
vCenter 6, VMs überwachen
Guten Tag, Ich habe eine Frage, wenn ich eine VM mit einem SOAP Sensor überwache kann ich zwar die Performance überwachen aber es gibt keinen Kanal der mir anzeigt ob die VM gestartet oder abgeschaltet, bzw. ausgefallen ist. gibt es ein...
Tue, 10 Jun, 2025 at 12:53 PM
Where to configure "last report expiry"?
Hey, I would like to know, where I can set a value to update the "Last report" after a warning occured, if even possible... To explain a bit more: I am using a powershell script to monitor large files. The script checks for fi...
Tue, 10 Jun, 2025 at 12:53 PM
Ping several devices
Hello, We want to ping several devices but only get an error if more then 7 of the devices reply. We have tried the mulitple ping sensor but did not have the result we are looking for. Is there another way to monitor these devices and...
Tue, 10 Jun, 2025 at 12:53 PM
Run iisreset when HTTP sensor shows down
I have a web server that goes down occasionally. I'd like to have PRTG do an iisreset when this happens to bring it back. I'm trying to setup a notification for this. I've done the following: 1) Created a batch file that wi...
Tue, 10 Jun, 2025 at 12:53 PM
CPU load, Disk Free, Memory sensors not working
Hello, a week back, I noticed that one of my VMs stopped showing values for CPU Load, Disk Free and Memory + Uptime and turned red for down. Fallback to WMI is claiming the is Unable to access the desired computer or service and to chec...
Tue, 10 Jun, 2025 at 12:53 PM
Error sending sms containing slash(/)
Hello, Currently I am using PRTG version 17.4.36.3670+ and I have configured custom URL for sms notification alers. My custom URL is http://domain.com/sendsms/%smsnumber/%smstext. The URL is working fine in normal scenarios and the messages...
Tue, 10 Jun, 2025 at 12:53 PM
Hide Groups/Probes in custom map
Hello, where using PRTG now for some years. Till now we never have used the map feature. I'm now taking my first steps in creating a custom map. The main part of the custom map is the object "sunburst". How can I hide speci...
Tue, 10 Jun, 2025 at 12:53 PM
I keep getting alerts from devices I have deleted
I keep getting alerts over and over again on devices and sensors that have already been deleted. When I look in the PRTG log, it doesn't even show that these alerts are being sent to me. When I click on the link in the alert, I get a me...
Tue, 10 Jun, 2025 at 12:53 PM
I can't get my WMI sensor to work.
I configurated my sensor for WMI event logs but it doesn't work. I can't understand why. I already followed the guides available on the PRTG website, and also some on this forum. Here is my event log : and here is my WMI sen...
Tue, 10 Jun, 2025 at 12:53 PM
WMI sensors listing incorrect entities and no values
Hello! I have deployed monitoring for a slightly complex remote site which is only accessible via a gateway. WMI sensors have been applied and they have populated with the entries expected such as CPU cores and disk letters for each server ...
Tue, 10 Jun, 2025 at 12:53 PM
PRTG Syslog Messages
Are there any enhancements to the way that syslog messages are displayed in any upcoming releases? The current layout is more or less useless as I receive logs from Cisco switches which are stacking vertically so are completely unreadable...
Tue, 10 Jun, 2025 at 12:53 PM
Debian SNMP Problem
Hey folks, we try to monitor a Debian Sever with SNMP. SNMPD is already configured on the debian system. With the Passler SNMP Tester i can verify that SNMP is working on the debian system. 12.04.2018 12:42:39 (9 ms) : Device: 192.168.2...
Tue, 10 Jun, 2025 at 12:53 PM
Ping dependency
Hi! I have several servers with more than 3 sensors. All of them have the ping sensor in common. When some server restarts because updates, all the sensors run down and up, triggering lots of mails. I'd like to make a ping dependen...
Tue, 10 Jun, 2025 at 12:53 PM
WMI Event Logs Check
I have set WMI Event Log Security ,But the record is different from the actual Server WMI LOG https://imgur.com/a/itNMH PRTG WMI LOG https://imgur.com/a/wvZTC I am curious why not the same,Where is the mistake? Thank! Article ...
Tue, 10 Jun, 2025 at 12:53 PM
Upgrading PRTG
I have multiple probes for my PRTG setup but i only want to update the main core engine and not the probes, i have a duplicate environment and it has access to the probes. can this be achieved or do i have to remove the probes completely an...
Tue, 10 Jun, 2025 at 12:53 PM
TimeSeconds from APC UPS
Hello, I got the value of the UPS remaining time from the APC UPS in TimeSeconds, example my value is 828000 but the actual time appearing in device in second is 8280.00 S. What I can do to convert the value to make it accurate in seco...
Tue, 10 Jun, 2025 at 12:53 PM
Junk after document element error in XML sensor
I'm having a problem creating a sensor that keeps flagging errors no matter what I try to use to create the XML. I use the same select for this xml string as across almost all sensors we use. The error is: XML: Junk after document e...
Tue, 10 Jun, 2025 at 12:53 PM
Problems installing PRTG on Windows 2008 r2 Server
Hi, I can't get PRTG installed - any suggestions please. I've searched through the knowledge base but been unable to resolve. Get stuck at the Please wait until PRTGs web server is running...... Connecting to: http://127.0.0.1...
Tue, 10 Jun, 2025 at 12:53 PM
When condition clears after a notification was triggered perform DOES NOT WORK CORRECTLY.
"When condition clears after a notification was triggered perform" notification is sent every time the down alert clears even if the actual Notification triggers are set to None. Either the notification is incorrect or the lang...
Tue, 10 Jun, 2025 at 12:53 PM
Geo maps not working even with Nokia Maps
Some of our users noticed that the geo map is not showing any content - only red question marks. I went through KB and found that we have to use Nokia Maps as the map provider. We've changed to Nokia Maps but there is still no map shown...
Tue, 10 Jun, 2025 at 12:53 PM
SNMP Count Top 10
Hey, I was wondering if its possible to monitor snmp page count on alot of printers at once. I have over 100 printers on different probes that I want to monitor. Is it possible to create a Top 10 list of the printers that print the m...
Tue, 10 Jun, 2025 at 12:53 PM
Custom sensor graph is showing wrong vertical scale
I have custom sensor graph to plot bandwidth monitoring,which used to plot graph Mega bits per second. Recently we upgraded PRTG software to 18.2.39.1661. After this upgrade the vertical scale is showing "%/s" . Please help ...
Tue, 10 Jun, 2025 at 12:53 PM
Custom SNMP Table with multiple indexes
Hello, Friends! I noticed that PRTG doesn`t ready to situation when TABLE_Index column not contains unique values. It`s commonly happens in F5 LTM MIBs, for example in ltmPoolMbrStatusTable where all possible index columns doesn`t contain...
Tue, 10 Jun, 2025 at 12:53 PM
Migrating a core to another core
Hi, I currently have a core PRTG server running just find. My team was combined with another team that also runs PRTG. So I'm tasked to combine Core 1 with Core 2. I wasn't able to find the answer in the KB. Can anyone please advise...
Tue, 10 Jun, 2025 at 12:53 PM
Binding PRTG Console
Hello, I've at present a PRTG server however a customer has a console and I shall like binding his console PRTG to ours (2 distinct licenses). It's possible? Article Comments Hello Quentin, If you want to merge t...
Tue, 10 Jun, 2025 at 12:52 PM
PRTG management scripting
Is it possible to configure PRTG through scripting? I was wandering if I could configure sensors or settings through a script or the PRTG API. It would be interesting to know if I can manage PRTG with scripts. Article Comments ...
Tue, 10 Jun, 2025 at 12:52 PM
Sflow Problem with HP 7500
Hello We activated sflow on our HP 7500 switch as explained in the HP manual. Executing the SFlow test we see that everything works smoothly except that the Data Format reports all packages failed. So we infer that the switch is not executi...
Tue, 10 Jun, 2025 at 12:52 PM
The traplogs shown some error
I want to use PRTG as traplog server, but some logs could not be displayed properly. SNMPv2-MIB::snmpTrapOID.0 = AIRESPACE-WIRELESS-MIB::bsnDot11StationAssociate AIRESPACE-WIRELESS-MIB::bsnStationAPMacAddr.0 = ?? AIRESPACE-WIRELESS-MIB::b...
Tue, 10 Jun, 2025 at 12:52 PM
Device Labels on Map
I am placing devices on my custom map with the "Icons C" category and finding the device description field too big and gets in the way of other devices. I would like to be able to either change the clickable label below my device ...
Tue, 10 Jun, 2025 at 12:52 PM
Run a SSH script when SSH script sensor is in Down state
I have a SSH script sensor setup on a Linux box that monitors for certain conditions. When the sensor goes down, I would like it to run another script, periodically, until it achieves the desired result. Is this possible? Article ...
Tue, 10 Jun, 2025 at 12:52 PM
Upload to download ratio monitor
Dear technical team, I want to divide the value of two channels. let me explain more about my problem. i want to divide the send traffic to receive and then multiply it to 100 : (send/receive)*100 , i created a sensor factory and in Channel...
Tue, 10 Jun, 2025 at 12:52 PM
Monitor URL that doesn't have html or xml tags
Hi all! So I'm looking for a way to monitor a URL that returns value(s) but not in any well formed xml or html tags. Some example returns are like just the number 5 or strings like Load=5262 Conns=6641 Mbps=36.9 for Forcepoint ...
Tue, 10 Jun, 2025 at 12:52 PM
Push-Notifications just available when I'am connected to VPN ?
Hi, I've read that the PRTG Core server must be reachable through the network, my smartphone is connected to, (or VPN) in order to use the mobile app. Does that also mean that I only receive push-notifications on my smartphone when I...
Tue, 10 Jun, 2025 at 12:52 PM
Can a service account be used for Windows monitoring?
We are wondering if we can use a Windows Service Account to collect sensor data. We are hoping to place this service account (no password) in the Administrators Group locally on devices then have PRTG use this to collect WMI data. Or is the...
Tue, 10 Jun, 2025 at 12:52 PM
Autodiscovery crashes HP-Switches
Hi, i am new to prtg so bear with me, in case this is a stupid or non rtfm question. I set up prtg from scratch and let it run. Once the autodiscovery found our HP-Procurve (i assume) switch, it started enumerating the switches ports and cr...
Tue, 10 Jun, 2025 at 12:52 PM
This PC has an HTTP sensor that maintained a steady conenction until 3/30/18 ..se below ..and hasn't
Sensor HTTP 1 (HTTP) * Local Probe > Servers > indexstation-PC (indexstation-PC) New Status at 3/30/2018 11:27:32 AM (Eastern Standard Time): Down Last Message: Connection refused (socket error # 10061) Last Scan Last ...
Tue, 10 Jun, 2025 at 12:52 PM
Flapping detection on notifications
Hey guys! We have a customer with a large amount of very unreliable 4g routers. We need to monitor these but the ticket load is getting excessive. In notifications is there anyway i can set a time out for recocurrence to prevent further not...
Tue, 10 Jun, 2025 at 12:52 PM
SSL sensor problem
Hi, I am having a problem with the SSL sensor. I keep getting "Failed to establish secure connection [Step 0] Socket Error # 10054 Connection reset by peer. [Step 1] Socket Error # 10054 Connection reset by peer. [Step 2] Socket E...
Tue, 10 Jun, 2025 at 12:52 PM
Install PRTG w/ zero sensors to start with
Have an existing monitoring system in place for our VMware infrastructure already. I would like to install PRTG as a blank canvas, and to add sensors for our switches, routers, and internet connection to our ISP only. When I ran the inst...
Tue, 10 Jun, 2025 at 12:52 PM
Monitor SQL Query result using only ports 22, 80 or 443
Hi there, is it possible to connect to a mysql database via ssh with the mysqlv2 sensor? The server and database is behind a firewall and only accessible via port 80, 443, 22 - so the connection should be via ssh. Regards Simon ...
Tue, 10 Jun, 2025 at 12:52 PM
PRTG Citrix Sensor (Sessions Connected and Average Login Duration)
Hi, We have PRTG for a couple of weeks now but i'm searching for a Sessions connected and Average login Duration Citrix sensor for PRTG. When i'm searching in Citrix Director i can see the stats: https://i.imgur.com/awYMAIC.png bu...
Tue, 10 Jun, 2025 at 12:52 PM
Pause sensors or notifications periodicly
Is it possible to pause a sensor or the notification for a sensor periodicly? As an example: I don't want to receive any error messages or notifactions for this sensor from 11 pm till 5 am. Thanks in advance! Article Comments...
Tue, 10 Jun, 2025 at 12:52 PM