kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

How to customize warnings and errors for SSL Security sensors ?
Is there a way to customize the SSL Security sensor so that it warns or errors depending on the level of security/compatibility I want to use ? My workplace tolerates TLS v1.0 and we would like the sensor to not warn, as we have a couple...
Tue, 10 Jun, 2025 at 12:52 PM
Bulk add sensors to multiple devices
Is there a way to add a sensor to multiple devices in a simple manner. I'd like to add say an ping, snmp sensor to multiple devices rather than one device at a time. Article Comments Create a "model" object, creat...
Tue, 10 Jun, 2025 at 12:52 PM
MAP
I would like change color of icon in my map when PRTG receive an alert. Is it possible ? Article Comments Hi Jerome, there is a section of "Status icons" in the Map Designer where you find icons which change the color,...
Tue, 10 Jun, 2025 at 12:52 PM
SNMP Cisco System Health - No data since startup
Hello, We have several different new Cisco devices and every new SNMP Cisco System Health sensors that have been defined are greyed out with "No data since startup" error. The devices are on different probes, I also restarted th...
Tue, 10 Jun, 2025 at 12:52 PM
Remote probe in DMZ
We would like to have the core server in the company LAN but we would like at the same time to be able to monitor some servers actually located in DMZ. There is now way to open a flow from DMZ to LAN. Absolutely forbidden. Is there a way to...
Tue, 10 Jun, 2025 at 12:52 PM
System Health OID
Dear technical team, I wonder to know that what is the OID or MIB that PRTG uses to create the "System Health Memory" , "System Health CPU" and the "System Health Temperature" for a Cisco ASR 1013 device. sin...
Tue, 10 Jun, 2025 at 12:52 PM
Maps and Reports not working
Free Trial PRTG VersionPRTG Network Monitor 18.1.38.11934 Auto-Update Status Operating SystemMicrosoft Windows Server 2016 Standard (10.0 Build 14393), 2 CPUs (Double x64 Model 37 Step 1), code page "Windows-1252", on VMware We...
Tue, 10 Jun, 2025 at 12:52 PM
How can I monitor used disk space?
How can I monitor used disk space? On windows and linux system Article Comments Hi there, To monitor the Disk Space on a Windows Server, use the following Sensors: SNMP Disk Free Sensor WMI Free Disk Space (Multi Drive) Sens...
Tue, 10 Jun, 2025 at 12:52 PM
SNMPv3 additional parameters
I am making a python script to read snmp from devices. I know there are placeholders for snmpv2 and that they do not exist for snmpv3. What are the additional parameters I can pass to the python script for snmpv3? Article Comments...
Tue, 10 Jun, 2025 at 12:52 PM
PRTG not storing Monitoring Database to the new directory.
I changed the data directory to a new directory using the guide below. However I found out that it is still saving the monitoring database and other files in the old directory(default directory). I followed the guide by saving all the exist...
Tue, 10 Jun, 2025 at 12:52 PM
Adding 3rd party SNMP Library Sensor
When adding sensors from 3rd party SNMP Library, some OID's are combined into 1 Sensor, whilst others get their own Sensor. These SNMP Libraries are imported using the Paesssler MIB importer. Article Comments Hi there, The...
Tue, 10 Jun, 2025 at 12:52 PM
Collect SCCM Update information via powershell
Hello, im trying to collect some infos about pending Windows updates deployed by SCCM on our Servers. The embedded PRTG Windows Update Sensor wont work i think because of Win SCCM. Now im trying to collect the informations via WMI / Powe...
Tue, 10 Jun, 2025 at 12:52 PM
Update python in prtg
Is it possible to update python in PRTG? The current version for me is 3.4 and updating it will make it easier to work with updated packages. I also will not have to llok for outdated packages. Article Comments Hello there, ...
Tue, 10 Jun, 2025 at 12:52 PM
Exe Script PE087 Not Working (even the demo ones)
Hi We've made a script to transform the snmp response OCTETSTRING to an interger so PRTG. It used to work when we had PRTG V8 , now we've upgraded to PRTG V9 and this script doesn't work anymore. So I tried to put one of t...
Tue, 10 Jun, 2025 at 12:52 PM
IMAP shared mailbox
Hi, We would like to monitor a shared mailbox (Office365) for our backup mails. But currently it seems like it only possible to open regular user mailboxes as you can't fill in a username and a different mailbox. I suppose the &qu...
Tue, 10 Jun, 2025 at 12:52 PM
PE233 and PE231 error after update to 18.2.39.1661
Hi, after I updated our PRTG installation to version 18.2.39.1661 this morning, I got two custom EXE/XML Scripts that gives this error: XML: The returned XML does not match the expected schema. (code: PE233) -- JSON: The returned JSON do...
Tue, 10 Jun, 2025 at 12:52 PM
API How to sort alphabetically a tree or a branch
Hi I have a script which creates groups from templates in several branches I wish I could sort each branch at the end of the script but cannot find how to make it I could find how to sort output results but this is not the same as with pr...
Tue, 10 Jun, 2025 at 12:52 PM
File Sensor PRTG Version 18.1.38.11937
Hello, after the installation from PRTG Version 18.1.38.11937, we have increased errors on the file sensors. Thats the error: "Logon failure: Multiple connections to a server or shared resource by the same user, using more than one use...
Tue, 10 Jun, 2025 at 12:52 PM
Modifying placeholder %traperrors contents
Hi, I was wondering if there is a way to modify the content of %traperrors (when configured with custom email). It is sending lots of unwanted detailed such as: Agent, Enterprise, GenTrap, SpecTrap, Timeticks, with empty values. Can I remo...
Tue, 10 Jun, 2025 at 12:52 PM
Notifications on Exchange DAG monitoring: STATUS
I have the Exchange DAG sensor configured, but i cannot seem to figure out how to configure notifications alerts when the Status changes. For example: I want to be notified when the last value changes from MOUNTED to HEALTHY or vice versa. ...
Tue, 10 Jun, 2025 at 12:52 PM
Set interval percentage diffrentialnotofocation trigger
Dears Hi We installed PRTG for monitoring bandwidth of our network. We want to compare two continuous intervals, if different of these two intervals(Percentage,set threshold) is more than amount that set, it trigger notification to staff. ...
Tue, 10 Jun, 2025 at 12:52 PM
Netflow and Sensor
Hello, I was wondering how you guys calculate the speed for the traffic sensor on prtg. The live and 2 hour data is showing that bw utilization is peaking out, however when I run the 30 day graph, it skews differently. I know the 30 day o...
Tue, 10 Jun, 2025 at 12:51 PM
Sensor/channel ID's as placeholders in python script
Is it possible to use the ID's of channels and sensors as placeholders in a python script, save them in a value and then compare those values in the script? If it is, what are the placeholders for the channel and sensor ID so that I c...
Tue, 10 Jun, 2025 at 12:51 PM
ESX host monitor, no disks?
Hi, I want to monitor the disk status of ESXi hosts. We are using the HP custom iso install. This adds CIM support that gives the Smart Array, Logical volumes and disk status to the host (see hardware tabb). I can poll this information th...
Tue, 10 Jun, 2025 at 12:51 PM
Can i switch from trial to free?
When i was upgrading an installation on PRTG Network Monitor i accidentally installed the trial version instead of the free version. How do i fix this? Article Comments Hi, the trial version will become the free version automat...
Tue, 10 Jun, 2025 at 12:51 PM
About Transfer
Hi Sir, If I have one version 14 want to transfer to version 18, I will try to use copy data to put in the same folder in the other device, does it could happen any unknown problem? Like some sensors will not be use or others. When I tr...
Tue, 10 Jun, 2025 at 12:51 PM
Active Directory integration
Hi, I have configured PRTG to connect to my AD servers, I can see the AD groups from the drop down menu and create the group in PRTG. When I'm trying to connect with my AD user, I'm getting error: Your login has failed, no corre...
Tue, 10 Jun, 2025 at 12:51 PM
sensor alerts dependencies
Is there a way to setup dependencies. If I reboot a server that has several sensors, Ping. Disk network. I get an alert for every single sensor that is setup on a server. How can I manage this type of scenario where I only get an alert for ...
Tue, 10 Jun, 2025 at 12:51 PM
Monitor Java Application with PRTG
Dear PRTG Team, Im still nubie. Can PRTG monitor Java Application(.jar) and if yes how to setup this using PRTG. note : java apps wrapped by tanuki wrapper. Thanks. Article Comments Dear mnusyirwan PRTG has no build-i...
Tue, 10 Jun, 2025 at 12:51 PM
Why does the Amazon Cloudwatch EC2 sensor have a minimum interval of 15 minutes?
I believe that the basic Cloudwatch monitoring is every 5 minutes. Why can't we set the sensor interval to match that to get the most accurate data? Article Comments Hi Noah, Actually this is because Amazon charges a small...
Tue, 10 Jun, 2025 at 12:51 PM
How do I create a report using library tags
I am trying to create a report using a tagged library and I can't seem to convince the report creation tool to recognize the tags I've associated with the library. I have a created the library to allow for a specific view into cer...
Tue, 10 Jun, 2025 at 12:51 PM
Maps - Map Designer - Status box transparent
Hello, I am very active with the Maps in PRTG but i notice something that for me, is realy an annoyance. When i have a lot of devices with the status and name displayed undernearth the device. And i change the background of the map to s...
Tue, 10 Jun, 2025 at 12:51 PM
New item CONTEXT MENUS
I would like to create a new item in CONTEXT MENUS that when clicked on the alarmed sensor it would pass the %sensorid and run a PowerShell script or http action the same way it does in notifications, but manually. That would be very inte...
Tue, 10 Jun, 2025 at 12:51 PM
Powershell Quotes
Hey, APRIL 2018 – VERSION 18.2.39 Note: The fix required changes to the handling of command line parameters. In certain cases, it will be necessary to adapt quoting with backticks (``) in the parameters field because PRTG will process quo...
Tue, 10 Jun, 2025 at 12:51 PM
API: Parse html result after sensor creation and Invoke-WebRequest not working
Hi Actually this question is related to every web query giving back an html page A silly question from a dumb powersheller ;) I'm using Powershell 4.0 Here is my query: [System.Net.ServicePointManager]::ServerCertificateValidationCal...
Tue, 10 Jun, 2025 at 12:51 PM
Desable all schedule and enable it after maintenance
Hello, I'd like to desable all schedules by script in order to check if we will have sensors down after our maintenance. And once all is good, we'd like to enable all schedules again. Regards Jeff Article Comments Hi ...
Tue, 10 Jun, 2025 at 12:51 PM
Large Logfiles in C:\ProgramData\Paessler\PRTG Network Monitor\Syslog Database
Hello, I've set one sensor to "write results to disk" for debugging to check snmp traps. After solving the problem I've set it back to disabled. But the probe will not stop writing the data to disk. So every 2 weeks I...
Tue, 10 Jun, 2025 at 12:51 PM
Datacore monitoring over the Rest-Api
Aloha, i am trying to monitor our DataCore-Server over the Rest-Api because the oidlib / mib file which i build with this (http://rkconsultinggmbh.blogspot.de/2014/08/prtg-datacore-monitoring.html) tutorial arent working. When i try to ad...
Tue, 10 Jun, 2025 at 12:51 PM
QNAP NAS SENSOR
Hi At the beginning of August, I set up QNAP NAS probes on my distant sites, everything worked correctly. However, for 1 month I have losses of connection of probes saying to me "No response (check: firewalls, routing, snmp settin...
Tue, 10 Jun, 2025 at 12:51 PM
Daily backup VPN normally down 85% should not indicate DOWN
Our backups take place in the early hours. The VPN should not show DOWN during the day when there is no traffic because there is expected to be no traffic. What settings, scanning, notification changes can I make to report a normal state du...
Tue, 10 Jun, 2025 at 12:51 PM
is there an SNMP sensor to monitor inodes?
Hey, i would like to monitor the inodes on my remote servers and i have snmp currently configured, however when trying to add the inode sensor on these servers in prtg, i could only see ssh inode free and no snmp inodes free, is t...
Tue, 10 Jun, 2025 at 12:51 PM
Clear Alarms
Dear technical team, Is there any way i cloud clear the alarms and not "acknowledge" them? i mean when i see an alarm i try yo clear it to the next interval the sensor has reached and if the problem was remained then i go for the ...
Tue, 10 Jun, 2025 at 12:51 PM
Customize reports
Dear Technical team, i've tried to create a custom report template for resizing the graphs using the below tutorial : https://helpdesk.paessler.com/en/support/solutions/articles/76600-how-can-i-change-the-size-of-graphs-in-reports i...
Tue, 10 Jun, 2025 at 12:51 PM
Sensor for current status of Windows (locked, unlocked)
Hi, I've tried Googling around and looked through the knowledge base and haven't been able to come to a clear answer. I'm looking to have a sensor running that looks at a handful of computers and red flag any that are curren...
Tue, 10 Jun, 2025 at 12:51 PM
logs
Dear Technical Team, is there any way i could see the events like speed change of a port-channel , change description , admin shut/no shut of an interface , sensor goes down/up in logs tab? i only could have some specific events and not all...
Tue, 10 Jun, 2025 at 12:51 PM
Change size of Icons in maps
Is it possible to change the size of icons in maps? I am currently trying to make a map of a server room in PRTG and the icons do not scale well with the name/IP address of the device. Just making the object or device larger is not working ...
Tue, 10 Jun, 2025 at 12:51 PM
Client installation
Installing the client is straightforward as per the instructions but i want to push the install out to my technicians who will monitor using a generic limited account. I have used the /saveinf switch but no connection settings are saved. ...
Tue, 10 Jun, 2025 at 12:51 PM
PRTG Feature Request
I'd like to request an "archive" function. We have old or superseded sensors which are permanently paused because we don't want to lose the historic data. It would be nice to have an archive function where I can archive ...
Tue, 10 Jun, 2025 at 12:51 PM
Search AD-Account Custom Sensor Error
Hello there As I tried to setup a custom sensor, using the code of a earlier post: Is it possible to monitor Active Directory User Account Status? I received this error message: Response not wellformed: "(WARNING: Error init...
Tue, 10 Jun, 2025 at 12:51 PM
How do I install prtgshell?
I'm trying to monitor our new Citrix environment, and I found the sensors from Lockstep, which seems nice. But when I install them I get the error: PrtgShell module not loaded: ensure the module is visible for 32-bit PowerShell The only...
Tue, 10 Jun, 2025 at 12:51 PM
Setting up weekend thresholds?
The way we use our PRTG monitoring is to output data from DBs into XML format. We use this to track transaction counts for our data loads. Over the weekends some of our clients send less data and the sensors go off every single time due to ...
Tue, 10 Jun, 2025 at 12:51 PM
SNMP Custom Advanced (Multi OID, Not working)
Hi, So i have this SNMP Custom Advanced (Multi OID's) sensor and it is not doing its job.. The sensor reports the following: No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords et...
Tue, 10 Jun, 2025 at 12:51 PM
request stats on historic data
Dear All, Can someone explain me what request stats means on report historic data PRTG example(in one month): Request Stats: Good: 99.919 % [8637] Failed: 0.081 % [7] Thanks. Article Comments Hey Dani, This means, that...
Tue, 10 Jun, 2025 at 12:51 PM
Windows Updates Status - No result returned from remote host
Hello. Sometimes random Windows hosts give the error as written in the title. Mostly, it's right after installing updates on the particular host. For some hours, this message's is terurned by PRTG. Looking at the host we found n...
Tue, 10 Jun, 2025 at 12:51 PM
PRTG User Activity Logs
Hello, We recently created and delivered multiple user accounts for our PRTG deployment to new NOC personnel. PRTG is installed on Windows 10 Pro on a seperate partition (Partition D). Where can I find a log regarding who logged ...
Tue, 10 Jun, 2025 at 12:51 PM
LSI Megaraid 9260-4i monitoring at 2012r2
Hi there, I´m running Win 2012r2 on a LSI MegaRaid 9260-4i hardware and trying to monitor HDD status. The SNMP-driver has been installed and I also opened the incomming snmp-ports at win-firewall. When running your snmp-tester I got f...
Tue, 10 Jun, 2025 at 12:51 PM
My Sonicwall is occasionally showing "No Response SNMP Error # -2003" What can I do?
My Sonicwall device is showing the "No Response" error every now and again and I've noticed that this happens when the device is under stress. Is there anything I can do to fix this? Article Comments Increase SNMP Subsystem Pr...
Tue, 10 Jun, 2025 at 12:51 PM
Partially inherit access rights not working
When for a device / sensor I un-tick the option 'Inherit Access Rights', and for some of my groups define explicit access rights, all the access right still said to Inherit don't work anymore. For example, for one of our Cust...
Tue, 10 Jun, 2025 at 12:51 PM
Schedule notifications for sensor rather than pause sensor due to schedule
We have several sensors that have schedules associated with them that pause the sensor throughout the evening because it is not critical enough to wake someone if down. However, we would like to continue to track actual uptime or if someone...
Tue, 10 Jun, 2025 at 12:51 PM
HTTP Error 404.0 - Not Found
Upon installation of PRTG I have received this error. The installation competed following downloading the file and running the setup.exe. I followed the wizard and when I got to the end it was successful and opened a window with this error....
Tue, 10 Jun, 2025 at 12:51 PM
Powershell Custom Sensor Parmeter Array
I am currently developing a script to check the SSL Cert expiration for multiple Domains. Therefore I wrote a script starting with param([String[]] $urls) Write-Host "<prtg>" foreach ($url in $urls){ ... } Write-Host &q...
Tue, 10 Jun, 2025 at 12:51 PM
TestComplete moving Focus
I'm stalling out on this issue where when I tap the 'Select Product' catch a window will show up, (the past window gets impaired until the point that I include an item) and in it I need to choose a thing in that window and tap t...
Tue, 10 Jun, 2025 at 12:51 PM
Make custom image display sensors of device
Is it possible to make a custom image display the sensors of a device like the standard images do? I already found some posts about a status related background image, but I only need to see the sensors of a device like the icons from defaul...
Tue, 10 Jun, 2025 at 12:50 PM
PRTGAPI cannot use command Connect-PrtgServer
@lordmilko This has been working fine for me up until this afternoon. As far as I know nothing has changed. Help please :) Connect-PrtgServer -Credential $cred -Server $server Connect-PrtgServer : The underlying connection was closed: ...
Tue, 10 Jun, 2025 at 12:50 PM
File Content Sensor Not Working
Hi - This seems like something that should be an easy task but it is not. I have a one line text file being generated by PowerShell. I am trying to check for the existence of a string within that file. I have the file content sensor setup, ...
Tue, 10 Jun, 2025 at 12:50 PM
Scroll bars in nested maps
I recently made some nested maps and the scrollbars are unnecessary. The nested maps are small enough to fit on a single screen and they do not provide any real functionality right now. Is there a way to get rid of scrollbars with nested ma...
Tue, 10 Jun, 2025 at 12:50 PM
API calls for groups
Morning PRTG and happy easter just gone. I need some assistance doing something i am worried is not possible. I need to generate the CSV data for entire groups of devices within PRTG to give the query to a customer to run in their analytics...
Tue, 10 Jun, 2025 at 12:50 PM
Custom sensor for handling strings over TCP-connections
Currently we are using our own custom software (Matlab, Labview, Python) to monitor various physical sensors and measurement equipment that only have a serial port. For each serial connected device we use a MOXA serial server (N5110A) whi...
Tue, 10 Jun, 2025 at 12:50 PM
Is it possible to integrate a 1-Wire Multisensor into PRTG Miniprobe?
Hello, I'm currently trying to integrate a 1-Wire Multisensor into PRTG Miniprobe without success. Before this I tried another sensor which worked fine (Temperature DS18B20 via GPIO). The sensor showed up with correct Temperature on t...
Tue, 10 Jun, 2025 at 12:50 PM
PRTG have any utility for backup and restore????
We need any utility for backup and restore Server PRTG Article Comments Hi Julio, Check out our Migration Guide - the whole process is described there. Note that there's no dedicated tool for the process. Kind regards...
Tue, 10 Jun, 2025 at 12:50 PM
Monitoring internal certificates in a skype edge environment
Hello and merry friday! I am in need of a sensor to alert 30d before a certificate expires. What makes this a bit more complicated is that they are our own internal certs that create the trust between our skype FE and skype edge servers....
Tue, 10 Jun, 2025 at 12:50 PM
How can I set an alarm to a down state in PRTG using an API if a certain file is not present on a We
I need to be able use Powershell to send an API command to PRTG to set a sensor to a state of down if a SharePoint mapped WebDAV drive is no longer accessible. The approach I am taking is to detect if a file on that drive exists and if it...
Tue, 10 Jun, 2025 at 12:50 PM
Report sensors per probe
I am looking for a way to count sensors per probe for billing purpose. It would be nice to automatically generate this rapport on a monthly base. I can't find a way to do that. Is it possible en if yes, how? Only one row per probe wit...
Tue, 10 Jun, 2025 at 12:50 PM
Disabling footer of email notifications
Hello, Is it possible to disable the footer in email notifications? I have change Format to "Text" and completely removed the content of the Message (Text), just left 1 character, but the system still adds the footer as follows; ...
Tue, 10 Jun, 2025 at 12:50 PM
All sensor are down when i migrate to the new server.
Hi, PRTG Admin I migrate the PRTG Setup from previous server to new server by following: https://helpdesk.paessler.com/en/support/solutions/articles/7600006351113-how-can-i-move-migrate-my-prtg-installation-to-another-computer For the n...
Tue, 10 Jun, 2025 at 12:50 PM
Custom REST sensor for to pull our the last json array value
Dear community. i have an api that i need to pull from it some metric json data. the issue is that the API can allways return me the last 30 min. i need to find a way to take the last json array value ( which has the last updated value) -...
Tue, 10 Jun, 2025 at 12:50 PM
Filtering Traps
Hi Community, I got the following demand: We have several PaloAlto networks firewalls and I need to monitor different traps - unfortunately, the Trap-Handling is quite cumbersome related to other network monitoring systems, but it is how ...
Tue, 10 Jun, 2025 at 12:50 PM
Create a dynamic regular expression for date threshold
Hi Community, I got several PaloAlto firewalls to monitor. The dynamic updates for Threats, Apps, Antivirus etc. are critical, so I want to create a alarm, which is fired, as soon as the update-content exceeds a time threshold, let's ...
Tue, 10 Jun, 2025 at 12:50 PM
How can I monitor CPU temp?
I can monitor HD health, RAM and swap usage, CPU user time, queue, load, etc. But can't find CPU temperature. Is it possible? Article Comments Hi Hikari, Thank you very much for asking. Our "System Health" sens...
Tue, 10 Jun, 2025 at 12:50 PM
Netflow from 2 different ASAs
Hi, we are testing out PRTG and I have added 2 Netflow v9 sensors from our 2 ASAs (Prod and DR). It appears like the we are receiving the flows from both ASAs but when I look at reports such as "top talkers" it appears like PRTG ...
Tue, 10 Jun, 2025 at 12:50 PM
How to monitor HP Server with iLo4
Hi, I want to monitor HP server (HP DL380 G9 with iLO4 Advance), Add a device and Sensor ( SNMP HP ProLiant Physical Disk) in PRTG. but show the error in below. Could not create the sensor SNMP HP ProLiant Physical Disk on device VM1-I...
Tue, 10 Jun, 2025 at 12:50 PM
Scaling of maps
The scaling option in the settings of a map does not scale all that well. Is there a size in pixels I can set in the settings of a map to ensure it scales well or is the scaling a bit off because of the different resolution/browser settings...
Tue, 10 Jun, 2025 at 12:50 PM
Custom EXE/script sensor returning 0
Running the following script on the probe device itself returns the correct value as it should, but running it via the senor it returns the value 0. Seems to be an issue with the Foreach loop? How can I get the right output returned to the...
Tue, 10 Jun, 2025 at 12:50 PM
Move remote probe of an existing Core to another existing Core
Hi, I found a lot of the same documents in moving remote probes. I could not really find my answer though and I think because it's not possible. I have two completely different existing core servers. I want to move a remote probe from...
Tue, 10 Jun, 2025 at 12:50 PM
Message forward
My software has a gateway that can receive alert (strings) and generate alerts and tasks. I have been asked by my customer to monitor a UPS device in the data center which I monitor via PRTG. I am looking for a way to forward the alert/not...
Tue, 10 Jun, 2025 at 12:50 PM
Timezone used for notification emails
We are currently using version 17.4.33.3251 and unfortunately are unable to progress further than that currently due to customization. My question is based around the time reflected in the notification emails. My understanding was that th...
Tue, 10 Jun, 2025 at 12:50 PM
Custom Script
We've written this script to extract some counter data from our software, The output looks to be formatted correctly but we are still getting the "XML: Junk after document element </prtg> -- JSON: The returned JSON does not m...
Tue, 10 Jun, 2025 at 12:50 PM
Notification for Switch Restart (all via tag or otherwise)
Is there any way to globally set a notification for uptime threshold under 10 minutes for say all switches? I know I can do this on each sensor individually, but it requires doing it individually to each switch and remembering or following ...
Tue, 10 Jun, 2025 at 12:50 PM
Unable to connect to CentOS Server via SNMP
I've been working on this for a couple of weeks now. We have a new installation of PRTG, and have yet to successfully connect to our CentOS servers via SNMP. On the server where we're doing primary work: [root@nessus ~]# netsta...
Tue, 10 Jun, 2025 at 12:50 PM
ssh disk free sensor support for solaris 11
I admit that I did not do a verbose/hard look at all articles. I just need to know if the SSH disk Free sensor work in Solaris 11. It doesn't look like it does. Any insight? Thanks Jeffery Article Comments Please check out...
Tue, 10 Jun, 2025 at 12:50 PM
Windows10 workgroup member cannot be monitored any more
dear all, I have updated to PRTG version PRTG Network Monitor 18.2.40.1658 but also with the latest version of the "stable" software, I had the same issue. I am running a Win10 VM on Hyper-V which is not in my domain and I moni...
Tue, 10 Jun, 2025 at 12:50 PM
Setting default sensors on a Group
I want to set a number of default sensors on a group so that any device that gets added to that group will get those sensors, for example they would get Ping, disk space checks, Windows Time Service check Not been able to find how to do thi...
Tue, 10 Jun, 2025 at 12:50 PM
How to support multiple remote probes behind NAT?
I'm developing a setup that has a core probe on one network and multiple remote probes that are connected over the Internet. One of the remote sites will have two remote probes. Ordinarily, I would expect to port-forward 23560 for the...
Tue, 10 Jun, 2025 at 12:50 PM
Can logs be filtered by status and group?
I'm trying to search the logs for when some of our web servers went down a while ago. I can filter by status (down), and I can filter by group (web servers, in this case), but both of these result in lists that are too long for me to wo...
Tue, 10 Jun, 2025 at 12:50 PM
Probe monitoring results
What can be defined under the monitoring results that a probe sends to a core server? Is this only the actual values displayed in the sensors on the core server? Article Comments That is correct, yes. It basically contains senso...
Tue, 10 Jun, 2025 at 12:50 PM
EXE/XML Sensor : Limitmode is ignored
Hi support, I have this code (showed below just the first chanel of the sensor) : Write-Host "<prtg>" Write-Host "<result>" Write-Host "<channel>Age labase.sql (local)...
Tue, 10 Jun, 2025 at 12:50 PM
NetFlow custom Sensor
Hello Prtg expert I have a problem with netflow custom sensor I can't change sensor type from Gauge to Delta Also how a set it to get current traffic pass to certain IP like traffic pass to GGC node here is my setting include Filt...
Tue, 10 Jun, 2025 at 12:50 PM
Auto Discovery Debug Log not updated
Hi, the "Auto Discovery Debug Log (1).log" file is not updated and only reports data from 3 months ago, can you confirm it is enabled by default? Is there any way to have it refresh? Thanks Article Comments Hello gc, ...
Tue, 10 Jun, 2025 at 12:50 PM
Customise default channel settings for a sensor
I would like to achieve either one of three things (in order of preference) Change the default settings for the WMI Free Disk Space so whenever we add a new device and use the "Automatic Device Identification" the channel setti...
Tue, 10 Jun, 2025 at 12:50 PM
Calculate bandwidth used by PRTG
How can I calculate how much traffic or bandwidth the core server and its probes are using? Can I simply add up all the traffic sensors that are part of the probe/local probe sensor? Article Comments Yes, and you can do this wit...
Tue, 10 Jun, 2025 at 12:50 PM