kb.paessler.com

Welcome to the Paessler Knowledge Base Archive. Here, you will find articles from kb.paessler.com.Please note that this is a mere import of all questions and the corresponding replies into a new platform. The important articles were transfered manually - articles in this folder were imported automatically. We tried to keep links working, but some may fail. If you find some, please let us know. Please bear in mind that articles in this folder may contain old / outdated data.

Probe host in AWS
Hello, i was wondering what your thoughts are about spinning up the probe device in AWS (using Paessler hosted, not on premise core server). Currently we are running the probe host as a VM in our vSphere environment, but where we are he...
Tue, 10 Jun, 2025 at 12:50 PM
SNMP v2c failed on VSAT link
Hi, I am trying to setup SNMP traffic for my remote site via VSAT link. I had simulated the SNMP traffic in shore network and found no problem on the device UID. I also verified with provider there is no port blocking from their side....
Tue, 10 Jun, 2025 at 12:49 PM
Syslog Error Filter Help
I'm wanting to use the Syslog sensor but am having a hard time getting the sensor to trigger as an error for specific messages. I have an Untangle box pointed to my PRTG server for syslog. I'm trying to send a failed login attempt a...
Tue, 10 Jun, 2025 at 12:49 PM
Create User Group only can create/delete/edit "disk" sensors
Hi all, It needs to create a Group of user who can only control the sensors of "Disks" such as SNMP/WMI disk free,etc. It must make sure this group of user cannot edit other type of sensors ,they can "read" other senso...
Tue, 10 Jun, 2025 at 12:49 PM
custom map object
how i cam make custom sensor for device just with icon and statuses? i find "name and satus" but it is have no icon! thanks Article Comments Hello Garl, We provide a couple of article to guide your through the proc...
Tue, 10 Jun, 2025 at 12:49 PM
Problem after Windows Update, wrong message displayed by SNMP custom string sensor
I recently updated the Windows server the PRTG core server runs on and I suddenly have the wrong messages in my sensors. The Windows update also restarted the server. I use a lot of SNMP custom string sensors to get things like the name, ...
Tue, 10 Jun, 2025 at 12:49 PM
Predefined limits Cisco Health Sensor
I have added the SNMP Cisco Health Sensor and a couple of sensors are added. I also see the CPU & Memory Sensor. Does these sensors have predefined limits or must I enable them myself when I want to set the sensor in the down state when...
Tue, 10 Jun, 2025 at 12:49 PM
how to change snmpv3 engine-id after rma
Hi As above - I have RMA'd some cisco ASAs. The snmpv3 config has been recreated and show snmp user shows the users ok - the engine id has changed of course. the Polls are dropped on the new ASA as the user isnt recognized - i t...
Tue, 10 Jun, 2025 at 12:49 PM
Prtg life monitoring
Do your program can monitoring live changes: example: user turn off the firewall or one of sevice is turned off or register don't running and after this the prtg at once send the report about this change. And do prtg can monitoring b...
Tue, 10 Jun, 2025 at 12:49 PM
Sensors crashing probe
In the thread below it says, "SNMP V1/V2, PING, PORT, and HTTP are the recommended sensor types for scenarios with thousands of sensors." And, "For SNMP V3 PRTG is able to ... on a system with four cores, you can monitor ar...
Tue, 10 Jun, 2025 at 12:49 PM
Remove a sensor from ALL Sensor Library
I inherited a PRTG and I am having difficulty to control notification for some sensors because all sensors belong to an "ALL Sensor" library which has a set of separate recipients. Article Comments Hi there, I'm ...
Tue, 10 Jun, 2025 at 12:49 PM
Server availaibility on the Internet
Hello, we would like to use the PRTG mobile client, what requires the server to be available on the Internet. Our corporate policies are not allowing this so easily : servers visible on the Internet should be in the central Data Center. It&...
Tue, 10 Jun, 2025 at 12:49 PM
Copy historic data from sensor on same device that is a duplicate
I have looked in the knowledge base but have not found a solution for this, and it happens quite often. I understand that if a device reboots the cisco snmp health sensor might be given a different id. PRTG will stop monitoring that senso...
Tue, 10 Jun, 2025 at 12:49 PM
How do I change 'Windows Update Status' sensor for all servers at once?
Hi All I'm trying to modify the sensor 'Windows Updates Status (Powershell)' so that it will work as we need it. So I've gone to 'Sensor' -> By type -> W -> Windows Updates Status (Powershell). I now see a...
Tue, 10 Jun, 2025 at 12:49 PM
I need help with DELL DES-3028
I need to add CPU sensor but it writes me No Such name error, how can i solve this? or where can i add OID? Article Comments Hi! For further analysis I'd like to continue with your inquiry in a dedicated Support Ticket. ...
Tue, 10 Jun, 2025 at 12:49 PM
Auto discovery fails on TCP port
Hi, I am running a group auto discovery with a custom device template, as the devices can only be reached on a custom TCP port. Here is how the template starts: <?xml version="1.0" encoding="UTF-8"?> <device...
Tue, 10 Jun, 2025 at 12:49 PM
Searching tags from the web interface/aliases for devices?
Hey guys, i was just wondering if there is anyway to find devices by tag from the search function of PRTG. We have a customer group who would like their routers named after their work sites however it is important to us that we can search b...
Tue, 10 Jun, 2025 at 12:49 PM
PRTG Notification Email as BCC?
Hello, is it possible to setup PRTG to only BCC all users in a group when using groups for notifications? We need to add several customers into PRTG and have it notify them based off of group and they do not need to be aware of eachother...
Tue, 10 Jun, 2025 at 12:49 PM
Show the uptime/downtime for a certain time period in a map
Not a question, just wanted to share how I'm getting the uptime/downtime or sensors for a certain time period in maps. For example, I was tasked with generating a dashboard that had certain sensor's uptime/downtime for the last mont...
Tue, 10 Jun, 2025 at 12:49 PM
PRTG Web Interface Sound Alarms
Hello, we have a PRTG Network Monitor 18.2.39.1661 x64 with over 4000 sensors and we want to configure audible alarms with sounds on a shared monitor. The thing that is bothering us is that this function reproduce a sound each time that a...
Tue, 10 Jun, 2025 at 12:49 PM
inherited notifications do not work
I have a Group with objects ans sensores. The Notifications are all inherited in the objects and on the sensors by the group. One Trigger is after 60 Seconds, one after 3600 seconds. The one after 60 Seconds doesnt work, not on one Se...
Tue, 10 Jun, 2025 at 12:49 PM
How to convert alert into tickets?
Hi, I want to introduce PRTG tool in my environment thus seeking some intel. I understand that once alert is triggered one will be notified about same via sms/email. but if I want to do the integration with Service Now how can I do that? or...
Tue, 10 Jun, 2025 at 12:49 PM
Identifying the device a device cloned itself from ideally via API?
Hi Guys, I suspect this is an incredibly long shot but is there a way to identify which clone device a device used to deploy a new device. We have 5 example devices for Server, network, ESX, UTM and EFM lines. Our CRM then uses these to ...
Tue, 10 Jun, 2025 at 12:49 PM
Sonicwall Core 1 100% CPU SNMP
I cant use the PRTG. When I set SNMP in my Sonicwall to comunicate with my PRTG, all times the Core1 of my Sonicwall goes to High CPU and can report to PRTG. Article Comments Hi there, Is this caused by normal SNMP polling or ...
Tue, 10 Jun, 2025 at 12:49 PM
Welcome screen alarms graph
Can I use the graph shown on the welcome screen with the current number of alarms/warnings/unusual on a map n prtg? I want to put the same layout on a custom network map that is displayed here in the network center... Article Commen...
Tue, 10 Jun, 2025 at 12:49 PM
Font Size and background color Enterprise Console
Hello, We use Enterprise Console on a shared monitor and we would like to know if is possible to increase the font size and to change the background color from white to black like Web Interface. Thank you. Article Comments ...
Tue, 10 Jun, 2025 at 12:49 PM
All SNMP HP Proliant System Health Sensors Goes Up and Down
We currently monitor 5 HP Proliant servers with the SNMP health sensor and have a strange problem. Sporadically, all of them will go "down" at the same time and say "No response (check: firewalls, routing, snmp settings of de...
Tue, 10 Jun, 2025 at 12:49 PM
PING link other end IP address
Hi ALL, I have a task to capture link bandwidth and ping (ISP end IP address) when we are configuring the device in PRTG, I accomplished first task by SNMP Traffic but how can i accomplish the second task with out adding a new device fo...
Tue, 10 Jun, 2025 at 12:49 PM
Mini Probe On raspberry pi
Hi, I have installed the mini probe on the raspberry pi without any errors. I start the service as indicated in the documentation but the mini probe does not appear at the server. I have enabled the mini probe connection from any IPs at the...
Tue, 10 Jun, 2025 at 12:49 PM
Sensor Windows updates error PE205
I have configured the windows update sensor for our probe server. It is returning the error "Could not retrieve update data. Please make sure your WSUS is configured correctly. (code: PE205)". I have rebooted the server. .NET is ...
Tue, 10 Jun, 2025 at 12:49 PM
Importer says to split, splitter says nothing have to be done.
I am using the MIB Importer v3.5.8 and try to imporrt a mib file (I would have liked to be able to join it to this post, but there is no options to do it). It tells me there is multiple definitions and I need to split it. I use the MIB s...
Tue, 10 Jun, 2025 at 12:49 PM
Quick temporary way of blocking web server requests?
Howdy guys, so we have a prtg server that is a little old and creaking under the weight slightly, now and then it goes a tad unresponsive when running large auto discovers. I was wondering if there is a way i can block the web server from o...
Tue, 10 Jun, 2025 at 12:49 PM
Monitoring VCenter Disks Space
Hello, i'm unable to monitor the Disks Space owned by VCeneter Virtual Appliance. I've used SSH credentials (Which works) of root, SSH Disk Free sensor works but doen't show any disks to monitoring when creating sensor if i cont...
Tue, 10 Jun, 2025 at 12:49 PM
SNMP CPU Load Sensor for Windows Server 2012 VMs
I have been working with this for the past few days. I have read many posts of sysadmins getting CPU Load SNMP sensors to work great with PRTG, but I haven't been able to get it to work properly yet. Any OIDs, MIBs, prebuilt sensors I...
Tue, 10 Jun, 2025 at 12:49 PM
Need help to find the disk crunch in PRTG alerts
Hello!! I see an issue that all of a sudden disk from SAN connected to VMs in vCenter has gone down with 127.408 GB and I have a PRTG alert system configured to each drive in SAN connected to ESXi hosts. I could not figure out where does th...
Tue, 10 Jun, 2025 at 12:49 PM
Custom sensor that reads remote xml
Hi guys, we have a linux server that runs some polling for our VOIP systems and returns them in PRTG ready xml, how do i create the custom script on the probe to pull these xml files from the remote system? kindest Samuel Articl...
Tue, 10 Jun, 2025 at 12:49 PM
Disable automatic emails sent out to new users?
In our current PRTG configuration, we have many alert notifications going out to email addresses that are not PRTG users, nor part of any PRTG groups. This is fine -- these people never need to login in to PRTG, they just want to receive al...
Tue, 10 Jun, 2025 at 12:49 PM
Remote probe disconnection
Hi all, is there a possibility to create a Sensor that monitor if a remote probe is up/down? I've got all of my sensors in 3 probes and when 1 of these probes go down I don't receive any error, and this is not good because if the ...
Tue, 10 Jun, 2025 at 12:49 PM
Geomap don't work with remote probes
Hi all, If I select the Local Probe I can see, in the upper right corner, the geomap location, but if I select one of the remote probes I can't see anything, why? Article Comments Hello Andrea, Thank you very much for yo...
Tue, 10 Jun, 2025 at 12:49 PM
Status Partial Down in cluster environment
Hi, I'm having problem with sensor using 2 clusters One of the cluster status is Up while the other cluster is down [ Error code PE002 ], at sometime cluster 2 is up for couple of hours and then goes down. what could be the issue...
Tue, 10 Jun, 2025 at 12:49 PM
Sensor not working
I have implemented heartbeat concept in two applications and added two custom performance counters(per application) in my PRTG application. One application is running fine and giving proper heartbeat count however second counter always fail...
Tue, 10 Jun, 2025 at 12:49 PM
Activate/Deactivate Notification object via script
Hi, is it possible to active and deactive single notification objects? We are three technicians who do emergency service seperately each week. Only the technician on duty should recieve alarm notifications. At the moment I active and deac...
Tue, 10 Jun, 2025 at 12:48 PM
Monitoring Fujitsu DX90 Storage
Is it possible to monitor Fujitsu DX90 Storage Device via Paessler? For example broken discs. Article Comments Hello, This depends whether the physical device supports monitoring protocols that PRTG supports. Most common are S...
Tue, 10 Jun, 2025 at 12:48 PM
Monitoring Windows laptop over non-VPN celular
Hi All, Just after some guidance with a setup. We have some Windows laptops in our fleet that run off a non-vpn celular service. They never come into the office and the IP isn't static, but we would like to monitor their uptime and th...
Tue, 10 Jun, 2025 at 12:48 PM
Monitor VHD/VHDX Health
Hi, I would like to know if we can use PRTG to monitor VHD and VHDX disk health. Like checking that the virtual disk does not have disk errors etc. Thanks Article Comments I don't really get what you want to monitor. I m...
Tue, 10 Jun, 2025 at 12:48 PM
SSH sensor: creditials with certificate w/o password
I want to add a SSH Load Average sensor for a Amazon EC2 Linux instance. I use a key file to log into the instance. Login with user name/password is disabled. I´ve not found a place to configure a key file in PRTG. Isn't it possible? If...
Tue, 10 Jun, 2025 at 12:48 PM
List of Devices/Sensors with OID
Is there a way to get a list of all sensors and their OIDs (when they have them)? I am using API: /api/table.xml?content=sensors&output=xml&columns=objid,probe,group,device,sensor,status,tags.... but I do not find a field with the O...
Tue, 10 Jun, 2025 at 12:48 PM
Failover node not sending notification emails
Good morning, We have recently implemented a dev install of PRTG and it works GREAT!! We added the failover node for 100% uptime, and THAT works great as well, well... almost. When the primary node fails (gets turned off) the secondary ...
Tue, 10 Jun, 2025 at 12:48 PM
Adding Sensors "locks up"
When I'm trying to add a sensor to a device, it keeps hanging with "Preparing sensor settings..." and never moves on after hours of it trying to load. This is happening to multiple sensors across multiple devices. Any ideas as...
Tue, 10 Jun, 2025 at 12:48 PM
DNS Error Code: PE002
Hello, XX.05.2018 09:30:10 DNS Error Code No Answer PE002 XX.05.2018 09:30:11 DNS OK 19 ms XX.05.2018 10:24:10 DNS Error Code No Answer PE002 XX.05.2018 10:24:11 DNS OK 19 ms XX.05.2018 10:34:10 DNS Error Code No Answer PE002 XX.05.201...
Tue, 10 Jun, 2025 at 12:48 PM
After aggregating my internet traffic graphs in sensor factory it shows a value in graph that is not
This is the formula i am using.... #1:Total Graph Channel(2310,-1)+Channel(2311,-1)+Channel(2631,-1) #2:Total IN Channel(2310,0)+Channel(2311,0)+Channel(2631,0) #3:Total OUT Channel(2310,1)+Channel(2311,1)+Channel(2631,1) Arti...
Tue, 10 Jun, 2025 at 12:48 PM
Groups, sensors, probes and map
Good afternoon, I'm creating the new PRTG server for my company and I've got a litlle problem about how to organize my sensors. First of all I've to define two different kind of sensors: VIP and normal. Normal sensors follow...
Tue, 10 Jun, 2025 at 12:48 PM
Event log filtering via custom script
I would like to be able to exclude certain event IDs from event sensor counts. I'm aware it is not possible with the standard event log sensor provided, and that Paessler has provided an "as is" script previously. (https:...
Tue, 10 Jun, 2025 at 12:48 PM
SNMP: Check if date is today
Hi, with SNMP I can read the last replication date from a DataDomain, how I can verify if this date is today? Article Comments Hi Andrea, It's most likely a string that could be retrieved with an SNMP Custom String senso...
Tue, 10 Jun, 2025 at 12:48 PM
How to monitor specific tcp/udp port?
Hello, I would like to know is it PTRG able to monitor specific remote tcp/udp port? Thanks! Article Comments Hello machiasiaweb, Thank you for your knowledge base post. Please see this thread regarding monitoring a TCP an...
Tue, 10 Jun, 2025 at 12:48 PM
Monitoring Status of Fujitsu Servers
Is there a Sensor in development to Monitor Fujitsu Servers with SNMP in analogy to (for example) the SNMP IBM System X Sensors? Article Comments Hi, no, at the moment there is no dedicated sensor for Fujitsu servers planned or...
Tue, 10 Jun, 2025 at 12:48 PM
Monitoring Hardware Status of HD in a Fujitsu Server running Vmware 5.1
What is the recomended way to monitor the Hardware Status of Hard Disks in PRTG Network Monitor? Server Hardware: Fujitsu RX300 OS: Vmware 5.1. Vcenter 5.5 Available. Using the Fujitsu CIM Provider or the Server View Plug In and what are th...
Tue, 10 Jun, 2025 at 12:48 PM
SNMP sensor for Fan, Power, Hdd (system status) for Fujitsu Celsius C620
Hi, I will need a hint on how to monitor system status for my workstations in the network using SNMP. What I need is mainly sensors for Fan, Power, Hdd. Unfortunately I cannot find any relevant MIBs/OIDs. Article Comments Dea...
Tue, 10 Jun, 2025 at 12:48 PM
What are the IP addresses used by the Cloud-HTTP sensor?
We need to monitor several web servers, which are accessible only from defined IP addresses. To use the Cloud-HTTP sensor we need to white list the used IP addresses. Is there any information which location is using which IP adress(es)? ...
Tue, 10 Jun, 2025 at 12:48 PM
prtg not listening netflow UDP Port
Hello, I am exploring PRTG free version & trying to check application/port level network BW visibility from CISCO Router. i have configured flow export on CISCO router & able to get netflow on netflow tester but not in prtg. whi...
Tue, 10 Jun, 2025 at 12:48 PM
Alarm with two or more Sensor failure
Hy Community I use ping to monitor devices. Is it possible that I will only receive one alarm from a group, if two or more devices/sonsor fail at the same time? Alarm should not come with a single faulty ping. At least an info. Is that ...
Tue, 10 Jun, 2025 at 12:48 PM
Rate-limit notifications on a server/sensor basis ?
Hello, We have a bad case of a server's memory oscillating between 6% and 4% free space which triggers notifications every 10 minutes or so. This makes acknowledging useless (it resets every time the downtime ends) and pausing the sen...
Tue, 10 Jun, 2025 at 12:48 PM
Creating a Map with the Api
Using the Map editor I can create a network diagram based off what I have discovered in PRTG. Can I create a map using the PRTG API? If I use something like parent and child relationships - can I have the API draw a network diagram? W...
Tue, 10 Jun, 2025 at 12:48 PM
Custom table: windows update status
Hi, I would like some guidance on how to create a new map showing the status of Windows Updates across all my servers (around 20). I would like a table to show; Server name, time since last update and the Windows Updates which are of type...
Tue, 10 Jun, 2025 at 12:48 PM
File monitoring for a file that changes names?
I'm trying to monitor for a file that auto populates in a certain folder where if it generates it goes into a DOWN state. The only problem is that the name changes based on the data generated. There is some consistency as the file alway...
Tue, 10 Jun, 2025 at 12:48 PM
Map: Status Icons\Traffic lights: specific channels?
Hi, When creating a map with a Traffic Light status icon can I choose to associate that traffic light with a particular channel only, rather than the whole sensor? Thanks Article Comments Hi there, Unfortunately, that is ...
Tue, 10 Jun, 2025 at 12:48 PM
Select dependency will not change
I need to edit almost all of my dependencies as I didn't really understand the topic before setting up PRTG. When attempting to change a dependency type for a single object, I choose select and then point to the specific sensor I wan...
Tue, 10 Jun, 2025 at 12:48 PM
Group Uptime report
HI, I see this question was asked and answered in 2015. I am hoping something has changed since then. Is there a way to get average uptime of a group ? If not, is there a way I can get uptime of every device in a group that I can extract...
Tue, 10 Jun, 2025 at 12:48 PM
WMI using local admin accounts
I use mostly SNMP to monitor the environment. I m looking to make use of WMI to get additional info on the SQL DB's. I am unable to get a a domain level admin account. Has anyone managed to make it work with a local server admin account...
Tue, 10 Jun, 2025 at 12:48 PM
Change Geomap Markers
Hi all, I need to change the Geomap Marker, I saw that before v17 it was possibile but after? please help me! Article Comments While this is no longer officially supported, it should still be possible to do with the new UI. ...
Tue, 10 Jun, 2025 at 12:48 PM
Physical Disk SNMP sensors on xenserver
This is not much of a problem but rather a question about this sensor. We have many Xenservers and they are reporting lots of disks in the server. We certainly want to monitor the physical disks, but PRTG discovered more then 75 disks and I...
Tue, 10 Jun, 2025 at 12:48 PM
False Positives
Hi, I would like to know if if when a PRTG cannot connect to the device its monitoring for say Dell Hard drive failures it would not trigger the hard drive failed notification. Its very frustrating that we know a site may have connectio...
Tue, 10 Jun, 2025 at 12:48 PM
Need help with customizing error messages
I'm trying to figure out if I can customize what an error message says when it pops up. I've taken a look at the lookups, but don't see any error message information. So, for an example... The interface is disconnected: ifOp...
Tue, 10 Jun, 2025 at 12:48 PM
Powershell (EXE/XML Advanced Sensor) issue
Hi all, I created a powershell script which monitors deduplication stats and the script runs fine for all servers except one. This happens to be the PRTG server itself. If I run the script manually in powershell with all necessary paramet...
Tue, 10 Jun, 2025 at 12:48 PM
Pause notifications during off hours
We would like to bring down the amount of notifications (emails in our case) as people are setting up outlook rules because we receive too many emails from PRTG. Lots of them are unnecessary. Most of the time, out provider is carrying out m...
Tue, 10 Jun, 2025 at 12:48 PM
Custom Syslog messages table
Hi everyone I'm running version 18.2.40.1683+ on Stable channel using windows. I want to customise the syslog sensor, messages screen to exclude certain coloumns and to customise the remaining coloumns width. I don't want "...
Tue, 10 Jun, 2025 at 12:48 PM
Map Object just with sensor value
Hi Guys, I'm searching for a way to add a map object wich just shows the value of a sensor. I.E. I would like to have a blank field Just with the number of connected users of a IIS server. Is there a way or do need to work into cu...
Tue, 10 Jun, 2025 at 12:48 PM
HTA console undefined error since 18.2
We upgraded to 18.2.40.1683 recently. First PRTG upgrade in about 6 months. Since the upgrade our PRTG MAPs do not want to display correctly on our wallboards which run a simple HTA html app to load the PRTG MAP's Sample HTML code b...
Tue, 10 Jun, 2025 at 12:48 PM
Cloud HTTP sensor - 'Warning - Connection Closed Gracefully' 16 secs before 'Up'
I've setup a Cloud HTTP sensor will all locations reporting 'Success 200' with an average response time of 250ms and is working successfully from all cloud locations. However, whenever the sensor runs the status goes to "...
Tue, 10 Jun, 2025 at 12:48 PM
Dell PowerEdge System Health
Hi I have some physical Dell Servers here. Most of them are PowerEdge R710 oa On all of them I have installed SNMP and the Dell Server Administrator. All of this Server i can monitor now, but on one Server i got the error message: #O1...
Tue, 10 Jun, 2025 at 12:48 PM
My Probe goes high in CPU utlization, while the machine it runs on says 1%???
I'm running the probes on Hyper-V machinery. My primary probe has begun alerting me of high CPU utilization (health sensor). As it runs as a Hyper-V I've gone into the Hyper-V host, and looked on the CPU load for the PRTG probe, and...
Tue, 10 Jun, 2025 at 12:47 PM
Sensor with fujitsu servers
Hello, we need to monitor hardware status of our Fujitsu servers. There is sensors for HP, Dell, VmWare. but nothing about fujitsu. We have a server using windows. Does it exist something to monitor things like raid status, BBU, fans ...
Tue, 10 Jun, 2025 at 12:47 PM
Tabular SNMP please
Hi, There are noumerous requests for tabular SNMP in the forum, and we really really need it. Example, the OID of BGP peers state table of an Cisco 7200 router. OID: .1.3.6.1.2.1.15.3.1.2 The return is tabular with all IP addresses (p...
Tue, 10 Jun, 2025 at 12:47 PM
Can We Have The Ability To Set Audio Notifications When Sensors Go Down/Up?
This is the one feature missing that i need. It is really important for us to hear when something goes down on the board we're currently using outlook rules to play sounds when we receive the emails however there is a significant delay....
Tue, 10 Jun, 2025 at 12:47 PM
At my wits end regarding DNS lookups/failures
I have a small install of PRTG I have been running in a lab environment for evaluation for potential purchase for a much larger network. I have approximately 20 or so sensors. In a workgroup, using Linux DNS server. DNS is working, has wo...
Tue, 10 Jun, 2025 at 12:47 PM
Sending SMS with Nexmo
Hi, We are using Nexmo as SMS provider to send us alerts from Pingdom and similar services. How can we use it with PRTG to send us SMS? Nexmo are providing API for SMS Article Comments Hi there, Based on what I've seen...
Tue, 10 Jun, 2025 at 12:47 PM
Automatically delete sensor by name
I set the "Port Name Update" field to "Automatic sensor name update if name changes in device" for my network switches. When I change a interface description on my Cisco Switches it will update the sensor name as desired...
Tue, 10 Jun, 2025 at 12:47 PM
Pingdom check fails with PE018
We are getting PE018 error on our pingdom ICMP check. The pingdom setup looks correct, and the PRTG Probe can access pingdom.com Article Comments Hi there, Unfortunately, the sensors were deprecated with version 16.x.25. I as...
Tue, 10 Jun, 2025 at 12:47 PM
PRTG Performance Can we break down servers to balance load
Hi, So we have 1 Core server, 1 Local probe and 9 remote probes. Altogether this holds around 7000 sensors. "Rule of thumb: Typical PRTG installations almost never run into performance issues when they stay under 5,000 sensors, und...
Tue, 10 Jun, 2025 at 12:47 PM
Windows Event Log Alarms
Hi All, I've been messing around with the event log monitor on a DFS server. There are specific logs that, if they have occurred more than 30 times in 5 minutes, I want an alarm. This seems hard to do, because PRTG counts events#sec. ...
Tue, 10 Jun, 2025 at 12:47 PM
SNMP Set Script
Hey im looking for a solution to en / disbale switchports via a snmp. Is there a way to implement an SNMP set script in PRTG? The script should do the following: set 1.3.6.1.2.1.105.1.1.1.3.1.1 i 2 disable Port 1 wait x sec disa...
Tue, 10 Jun, 2025 at 12:47 PM
is it possible to acknowledge an alarm UNTIL it comes back up and if it goes down again it requires
is it possible to acknowledge an alarm UNTIL it comes back up and if it goes down again it requires re-acknowledgement? Article Comments Hello, You can setup a State Trigger then when the sensor comes back from a down event, i...
Tue, 10 Jun, 2025 at 12:47 PM
Use prtg to push software updates
Hello Can we use PRTG as a centralized tool to monitor installed software updates in all connected elements ( servers , workstations OS , other network elements that does not have Windows operating system such as Cisco switch ) ? Can ...
Tue, 10 Jun, 2025 at 12:47 PM
SNMP Errors on VMware after some time
Hi. I have a ESXI server having multiple VMs. In PRTG I installed several sensores by using the automated search. At first those sensores work fine but after some time (a day or two) all those sensores report #N SNMP_EXCEPTION_NOSUCHINST...
Tue, 10 Jun, 2025 at 12:47 PM
Consulta sobre el ancho de banda que necesita PRTG por sensores
Estimados necesito saber cuanto es el trafico tanto de subida y bajada que necesita PRTG para su optimo funcionamiento Article Comments Hi there, I am afraid that I have to answer in Englisch, your question translated: Dear,...
Tue, 10 Jun, 2025 at 12:47 PM
Auto size/scale map view to fit screen only horizontally or vertically?
I'm creating a map with a background image of three floor levels above each other. I would like to display this on a 90 degrees rotated Full HD screen, so my MAP LAYOUT looks like this: Map Width = 1080 Map Height = 1870 So far, so go...
Tue, 10 Jun, 2025 at 12:47 PM
Expired without MA
Hi Paessler Support , Recently , we encounter the complicated situation . We have one machine which installed PRTG more than one year . But it displayed the notification "License Status : Temporary activation . License already in use...
Tue, 10 Jun, 2025 at 12:47 PM
How to run prtg on Linux Server
Is it possible to run the prtg server on a Linux system. We don't have any windows systems in our network to run prtg. and what should i configure in the linux server ? Article Comments PRTG cannot run natively on Linux. ...
Tue, 10 Jun, 2025 at 12:47 PM
Schedule times
Hi, is there a way to set, only for a particular device under a group, a different schedules? For example: the device A works from 08 to 12, the sensor X, contained in the device A, has to work 0-24 Article Comments Hi Andrea,...
Tue, 10 Jun, 2025 at 12:47 PM
PRTG and Fortigate 500E
I am having problems getting PRTG talking to our new Fortigate firewalls PRTG is installed on a windows 2016 server - we already use PRTG to monitor our switches successfully. The fortigate is configured to use SNMPv3. When I run the SNMP ...
Tue, 10 Jun, 2025 at 12:47 PM